Sales & Customer Supervisor
| Company: | Specialist Toughened Glass |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | Rackheath, NR13 6PR |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 6 Jul 2026 |
| Closing date: | 5 Aug 2026 |
Summary
About Us
Seaglaze Group is a forward-thinking manufacturing group with over 50 years of engineering heritage. Based near Norwich, we employ more than 70 people across two specialist manufacturing businesses:
Seaglaze Marine Windows — designing and manufacturing bespoke marine windows, doors, and hatches for commercial, leisure, and specialist vessels.
Specialist Toughened Glass — producing high-performance toughened glass solutions for marine, architectural, and specialist industrial applications.
Together, we combine engineering expertise, craftsmanship, and modern manufacturing to deliver high-quality bespoke products to customers across the UK and internationally.
Role Overview
We’re looking for a sales-focused Customer Supervisor to lead our Specialist Toughened Glass office team. This is a commercially driven role - not just customer service. You’ll be responsible for driving sales performance, converting enquiries into orders, and developing long-term customer relationships. You’ll lead from the front, ensuring the team operates in a proactive, results-focused way.
Key Responsibilities
· Lead and support a team of 2 office staff to deliver exceptional customer service and strong sales performance
· Take ownership of the sales function and customer journey from enquiry through to order
· Take ownership of customer enquiries, ensuring they are converted into orders
· Identify opportunities to upsell, cross-sell, and improve margins
· Build and grow long-term customer relationships
· Allocate workload effectively across the team
· Oversee pre-production administration to ensure smooth order flow
· Run weekly team meetings focused on sales pipeline and workload
· Develop the team’s commercial awareness and sales capability
· Liaise with production to align demand with capacity
· Improve processes to increase efficiency and conversion rates
· Take ownership of team performance, pipeline visibility, and continuous improvement initiatives
Benefits
· Employee Assistance Programme (family access from day one)
· Free flu jabs
· Free on-site parking
· Development opportunities
Benefits:
- Health & wellbeing programme
On-site parking
Related jobs
Glass Operative
from £12.75 per hour
Specialist Toughened Glass
Rackheath, Norfolk
On-sitePermanentFull time