Customer Service Administrator
| Company: | NWF Group |
|---|---|
| Salary: | £26,066.64 per annum plus enhanced overtime |
| Hours: | Full-time |
| Location: | Nantwich, CW5 6BP |
| Job type: | Permanent |
| Posting date: | 3 Jul 2026 |
| Closing date: | 2 Aug 2026 |
Summary
Job Advert
Due to continued growth, we are recruiting a Customer Service Administrator to join our Value Added Services department in Wardle,
Nantwich working a 4 on 4 off shift pattern, 5.45am to 6pm.
Why Boughey?
* Monthly Pay: £26,066.64 per annum
* Enhanced Overtime: 1.5x hourly rate for all overtime hours
* Shifts: 4 on 4 off,5.45am to 6pm
* Holidays: 23.5 days per year
* Progression Opportunities: Clear progression pathways across the wider group that operates 2 other business’
* Training Opportunities: Funded, accredited courses.
* Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
* Shopping Discounts: Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
* Travel Savings: Discounts on flights, hotels, and airport parking.
* Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
* Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
* Enhanced Policies: Enhanced maternity and paternity leave.
* The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling,
legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
* Be the main point of contact for customers using SAP for production – manage enquiries and troubleshoot any
issues, maintaining communication with customers to provide updates
* Monitor and maintain SAP systems and inventory levels coordinating with suppliers for timely replenishment
* Manage and prioritise customer orders from receipt to delivery, coordinating with the production team to ensure all orders are
fulfilled to customer requirements & maintainaccurate customer records
* Collaborate with internal teams to resolve production and delivery challenges
What will you bring?
* Previous experience of working within a food-based production environment with knowledge of BRCGS standards would be
advantageous
* Experience working with SAP production would be advantageous
* Customer focused with excellent communication, problem-solving and analytical skills allowing you to provide first class
customer service
* Organised, able to multitask and prioritise tasks in a fast-paced environment
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit
when you join us!
What makes Boughey Distribution different? We store and transport food in a way that is best for our customers, people,
communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles,
systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we
want you to be a part of it!