Pension Support Officer | East Lancashire Hospitals NHS Trust


Company:	East Lancashire Hospitals NHS Trust
Salary:	£25,760 - £27,476 per annum
Hours:	Full-time
Location:	Preston, PR2 8DY
Job type:	Permanent
Posting date:	2 Jul 2026
Closing date:	1 Aug 2026

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Summary

Would you like the opportunity to join a progressive and forward thinking Pensions service?

Our friendly and thriving Employee Business Services currently has 6 clients. Providing a high quality payroll and pension service to approx. 20,000 employees which equates to producing in excess of 300,000 payslips annually whilst consistently delivering accuracy rates of 99%.

We are looking to recruit a Pension Support Officer, who has a passion for helping us provide an excellent customer experience to our clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development.

You willbe responsible forproviding, support tothe Pension Manager/Officersin the administration of all aspects of work related toallPension Schemes providedin a comprehensive pension servicetothe Trust and ClientOrganisations. In addition, the post holder will also support the Technology Team in assisting with the provision of the efficient operation of Salary Sacrifice and Employee Self Service. This must be done in accordance with Standing Financial Instructions, NHS Terms and conditions of Service, Statutory legislation, Pension legislation, Contract and Service level agreements and internal officeprocedures.

With training provided,you will be able to provide a point of contact forcolleagues onpension queries, providing information on schemes and Total Reward Statements.

You will respond to daily emails ina timelyand effective manner, providing information, clarity andsupport and direct colleaguesto furtherinformationas necessary.

You will be expected to manage,planand organise their own workloadasrequired, beexpected to work independentlyand to usetheirinitiative to resolve any problems arising and communicate solutions effectively, escalating issues to theirPension Manager/Tech Manager,wheredeemed necessary.

Our Partnership brings together the five NHS provider Trusts with the Integrated Care Board (ICB) in Lancashire and South Cumbria to improve health and healthcare. The organisations across Lancashire and South Cumbria involved in the collaboration are Blackpool Teaching Hospital NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire & South Cumbria NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, and University Hospitals of Morecambe Bay NHS Foundation Trust. This is about working together as equal partners to make sure patients, their families and communities benefit across the whole of the area.

The aim is to reduce health inequalities and improve services, outcomes and people’s experiences of accessing healthcare. Our partnership also aims to ensure that Lancashire and South Cumbria is a great place to work.

We want to further improve quality by sharing skills and best practice, pooling our resources and standardising the way we work where possible to reduce unnecessary duplication. To achieve this we have created One LSC, which will oversee all corporate services for Lancashire and South Cumbria.

This is an exciting time to join a new collaboration, which is focused on a system-wide approach to better outcomes for patients and opportunities for staff.

Please note that One LSC is hosted by East Lancashire Hospitals NHS Trust, who would be the employer.

• Ensure that the administration of pension data is correctly and accurately recorded for each employee achieving the required deadline dates. Deal with all aspects of the NHS Pension Scheme e.g. joiners, leavers, refunds, transfers and pension related queries.

• Provide manually calculated, accurate pensions information in conjunction with the information systems available (i.e. Pensions On line and ESR.), including calculations of a complex or sensitive nature ensuring information remains confidential for both employees and managers. Utilise these calculations to provide estimates of benefits, information for transfers, legal proceedings, age retirements, and the preservation of benefits.

• Assist with the administration to purchase any additional pension, ensuring all relevant application forms are completed and upon receipt deductions are entered correctly in ESR payroll system. Calculate arrears manually where necessary. Accurately maintain associated manual records.

• Ensure the correct and timely input of data in ESR of new members pension scheme deductions from salary

• Assist the Pensions Team Manager in liaising with bereaved family members in regards to eligibility of pension benefits

• Ensure that Pensions Online (POL) is updated with accurate information for all types of pension awards

• Prepare, process and update NHS pension scheme records via the internet using the NHS Pensions online facility

• Ensure the correct set up and deduction for any local schemes including NEST and local Government Pension

• Have a good knowledge of the NHS Pension Scheme rules and regulations, understand how these may affect employees and ensure the correct application of these regulations

• Adhere to Auto-Enrolment (AE) regulations and keep up to date with new legislation and that the Trust remain compliant with the Pensions Regulator Act

• Assist the Pensions Manager with the daily provision of concise and accurate information and /or clarification of Pension Regulations and procedures on enquiry. Additionally, providing details of the effects of any changes to Agenda for Change and M&D Terms and Conditions on pension membership (Maternity leave, flexible working, sickness, career breaks, salary sacrifice schemes)on request. Where personal or more specific pension details are required, following up such enquires promptly and effectively.

• Assists with the correction and updating of pension records which are in error

• Furnishing scheme members with benefit claim forms and ill-health retirement application forms on request

• Ensure all awards which are processed are checked and any amendments notified to NHS Pensions in a timely manner.

• Estimating the Abatement rule when required

• Maintain up to date knowledge on current and any changes to National Minimum Wage regulations and Salary Sacrifice arrangements ensuring the correct application of any statutory deductions.

• Inputting and checking of salary sacrifice deductions alongside payments to staff ensuring they remain compliant with National Minimum Wage regulations.

• Responsible for maintaining databases for the reconciliation of salary sacrifice deductions analysing data to ensure that cost of any goods supplied reconcile with deductions made

• Analyse salary sacrifice applications to ensure compliance with National Minimum Wage and Living Wage regulations.

This advert closes on Sunday 5 Jul 2026

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