Helpdesk Operator
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | BT66 6SY |
| Job type: | Permanent |
| Posting date: | 2 Jul 2026 |
| Closing date: | 1 Aug 2026 |
Summary
Job Title: Helpdesk Operator
Job Summary - We are seeking a highly organised and detail-oriented operator to support our daily operational and customer service activities.
The successful candidate will be responsible for managing client portals, processing documentation, communicating with clients and internal departments, and ensuring jobs are completed and closed accurately.
Pay Rate: £13.45 p/h
Shift Pattern: Monday-Friday, 9am-5pm
What is in it for you?
-A competitive salary
-A friendly and supportive team
-Training, career development & progression
-Overtime opportunities
-A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.
-Free on-site parking
Key Responsibilities:
Manage and update client portals with relevant job information and documentationUpload certificates and ensure completed jobs are properly closed in internal systemsCommunicate with clients via email/phone to provide updates and respond to queriesProvide timely updates on escalated issues to relevant teamsDeliver a high standard of customer service when interacting with clientsRead and interpret engineers' notes to accurately update systemsStrong computer skills and the ability to learn new systemsStrong organisation skills and attention to detail
Essential
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.