Patient Pathway Assistant | Homerton Healthcare NHS Foundation Trust


Company:	Homerton University Hospital NHS Foundation Trust
Salary:	£31,554 - £33,270 p.a. incl.
Hours:	Full-time
Location:	London, N1 5QJ
Job type:	Permanent
Posting date:	29 Jun 2026
Closing date:	1 Aug 2026

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Summary

The post holder will join the Patient Administration Contact Centre and will be responsible for managing a wide range of administrative and patient-facing tasks. The role requires a solid understanding of RTT (Referral to Treatment) pathways and a proactive approach to supporting patient access and flow.

*** THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP. Please ensure you have an unrestricted right to work in the UK and do not require visa sponsorship, now or in the future, before submitting an application. ***

Answering calls using our Call Centre Storm System for Acute and Clinical Assessment services .

Manage and action worklists efficiently, ensuring patient pathways remain appropriate and up to date

Book, amend and manage outpatient appointments in a timely manner, in line with RTT rules and local guidance

Apply RTT guidance accurately, escalating concerns where delays or pathway issues are identified

Handle inbound and outbound calls, providing support across Acute and CAS (Clinical Assessment Service) call lines

Liaise effectively with clinical teams, booking teams and other departments to resolve queries and support patient pathways

Maintain accurate and up‑to‑date records on PAS and other relevant systems

Deliver a high standard of customer service, ensuring patient queries are handled professionally and sensitively

Knowledge and understanding of RTT principles and guidance is expected

Experience of working with worklists, appointment booking and patient administration systems

Ability to manage competing priorities and meet deadlines in a fast‑paced environment

Strong communication skills with confidence in telephone-based patient contact

Attention to detail and commitment to data quality and pathway accuracy

These roles require to include working Monday - Friday 08:00 - 20:00 shift pattern. If you are unable to work shift patterns then please do not apply

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

This advert closes on Monday 13 Jul 2026

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