Service Delivery Manager DAS | East Sussex Healthcare NHS Trust


Company:	ESHT
Salary:	£39,959 - £48,117 per annum, pro rata
Hours:	Full-time
Location:	Eastbourne, BN21 2UD
Job type:	Contract
Posting date:	25 Jun 2026
Closing date:	7 Aug 2026

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Summary

The Service Delivery Manager will work with the Service Manager in Urology within DAS division, they will provide a responsive and effective operational administrative and management support.

Working across this service they will ensure that relevant KPIs are achieved, resolving issues within their own authority or through escalation to the relevant service manager.

They will be expected to oversee the management of patient flow to and from ESHT, to support the services by helping to reduce (and to standardise) wait times for outpatients and electives across Sussex. They will support Urology to track patients’ pathways received via the PTL and to provide monitoring and management support to the patients’ RTT.

They will collate data and be able to provide reports as needed and be able to articulate this with appropriate stakeholders as required.

They will help t on validation initiatives, in line with local, regional, and national asks.

They will be the key point of access manager for a multi-agency team consisting of both internal stakeholders (SMs, GMs, service leads, bookings teams, validators etc) alongside external partners by providing continuity and achieving excellence in patient care.

To work with the assigned clinical team, to provide responsive and

effective operational management support. This incorporates

operational delivery, performance management, financial

management, service development and improvement and the

implementation and monitoring of national policies including RTT

and cancer targets and key performance indicators.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

This advert closes on Sunday 12 Jul 2026

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