Control Room Assistant
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | SO15 1QF |
| Job type: | Permanent |
| Posting date: | 10 Jun 2026 |
| Closing date: | 10 Aug 2026 |
Summary
Role: Control Room Assistant
Pay Rate: £14.20
Location : Westquay Shopping Centre, Southampton
Mitie has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team on site. The shift pattern is 4 on 4 off with an hourly rate of £14.20 working 42 hours a week. You will report directly to the Duty Controller.
Within this role you will be expected to:
-Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
-Escalate incidents to the relevant personnel
-Highlight Health and Safety issues and report to Tech Services.
-Communicate clearly and effectively with all departments.
-Monitoring security entry and exit to the service yard.
-Assist the Duty Controller in updating Control Room records
-Assist in issuing Contractor ID passes and keys
-Assist customers and retailers with their enquiry's on the telephone
-Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
-Flexibility to pick up overtime on the other team.
-Perform general administration duties if required
-Undertake any other reasonable duties as required to meet the needs of the business.
Knowledge/Skills/Experience
-Literate and numerate
-Flexibility to work shifts on a 24 hour rota
-Knowledge of CCTV operations, including Data Protection
-SIA Security CCTV License is essential