The Caledonian Hotel - Edinburgh, Edinburgh

PermanentFull time

Job Ref: AM15619 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.71 Per Hour + Tronc Gratuites Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 18/07/2026 Closing date: 01/09/2026 Food & Beverage Host With over 120 years of history overlooking Princes Street and Edinburgh Castle, The Caledonian Edinburgh represents the finest in Scottish hospitality. As part of Klarent Hospitality, we are committed to nurturing talent, recognising excellence, and offering meaningful career progression within a luxury hotel portfolio. The Caledonian Edinburgh is seeking a Food & Beverage Host to join our distinguished team. Set in the heart of Scotland’s capital, our hotel is synonymous with timeless elegance, refined hospitality, and unforgettable guest experiences. The Person: A natural host with a passion for exceptional guest service Professional, confident and welcoming in every interaction Strong communication and organisational skills Calm and composed in a busy environment Excellent attention to detail and a genuine desire to create memorable experiences Previous hospitality or guest-facing experience is desirable, though not essential – we pride ourselves on developing future hospitality professionals. The Role: As our Food & Beverage Host, you will be the first impression of our restaurants and bars, delivering a warm and personalised welcome to every guest. You will manage reservations, coordinate seating arrangements, and support the smooth flow of service while creating an atmosphere of understated luxury. You will work closely with the Food & Beverage team to ensure every guest experience is seamless, professional and memorable. Key Responsibilities: Welcome guests with confidence, warmth and professionalism Manage reservations, guest arrivals and seating arrangements Build positive relationships and anticipate guest needs Support the smooth operation of Food & Beverage service Handle guest enquiries efficiently and with attention to detail Maintain exceptional standards of presentation and hospitality at all times The Benefits: Hourly Rate of £12.71 & Tronc Free and healthy meals when on duty 50% off our Food & Beverage Venues – The Court & Caley Bar Discounted use of Leisure Facilities Go Hilton Team Member Travel Program, offering discounted room nights at Hilton branded properties worldwide, starting at £45 per night Opportunities for personal development within the Hotel Group Brand Portfolio Fully funded apprenticeships – T&Cs apply 28 days annual leave, increasing with long service Pension enrolment We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality. Why Join Us At The Caledonian Edinburgh, you'll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh's most iconic hotels To find out more, visit https://www.klarenthospitality.com.

Leonardo Hotels - Edinburgh, Edinburgh

PermanentFull time

Main Tasks * Offer exceptional guest care at all times * Provide support to and supervise the team for an effective and efficient shift * Collaborate with colleagues in other departments to elevate the overall guest experience consistently * Maintain visible presence within the department to promptly and effectively address all Front Office-related issues or concerns * Manage guest complaints calmly and professionally; acting as point of escalation for team members as appropriate * Maximise sales through effective upselling and communicate sales leads to the Sales team * Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests * Enforce safety and security protocols to protect guests and employees * Help to conduct regular performance evaluations for the team, providing feedback and addressing any performance issues through coaching/training as appropriate * * Utilise all relevant systems correctly to complete tasks in a timely manner * Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations * Complete any other reasonable request made by a member of the management team Person Specification * Genuine passion for delivering memorable moments to guests and leading the team on shift * Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style * Confident working within brand guidelines to deliver consistent results * Willing to find creative solutions, and offer advice and recommendations * Continually strive to attain new skills, ensuring best practice and service delivery * Positive approach to handling multiple challenging priorities and assignments Measurable Performance Indicators * Demonstrating the Company vision, mission and values when interacting with colleagues and guests * Fulfilment of the job skills checklist * Achieving agreed KPIs * Customer satisfaction scores e.g. Booking.com * Regular review meetings with line manager Ongoing Learning * GROWonline BELONG induction and development courses * Academy Technical skills training * Mental Health First Aider training * Fire Marshal training * Manual Handling Trainer * 'Come Join Us' Guest Care training * Opportunity to apply for internal development programmes, such as: - 'Insights' Development programme - The People Programme - Level 3 Apprenticeships in Team Leading NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. INDLH Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

The Fulham Shore - Edinburgh, Scotland

£33,800 to £43,000 a year

PermanentFull time

What you’ll get: ·£33,800 – 43,000 OTE (including service charge - our data says you can earn between £2 to £4 per hour on top of your pay) Quarterly Bonus scheme Free yummy pizzas and soft drinks on every shift Free Sourdough bread to cook at home 28 days holiday Salary sacrifice pension scheme 24/7 virtual GP access and confidential counselling sessions and advice on wellbeing, money, legal and personal matters. Cashback, online discounts and discounted shopping vouchers to help with everyday savings. Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks. Annual social events, incentives and competitions 50% staff discount when dining in any Franco Manca restaurants Up to £500 employee referral scheme (T&C apply) Ongoing personal growth and development with our Franco Academy all over the UK About Us At Franco Manca, we’re not just making sourdough pizza – we’re creating a movement. Our passion for simple, authentic, and delicious food is at the heart of everything we do. From our hand-stretched sourdough bases to the finest seasonal ingredients, every pizza tells a story of quality, care, and tradition. With nearly twenty years of pizza-making under our belt, we’ve built a loyal following of pizza lovers across the UK. But we’re more than just pizza – we’re about people, community, and creating a welcoming space where everyone feels at home. What You’ll Do: As an Assistant Manager, you’ll be the right-hand person to the Restaurant Manager, helping to steer the team and keep things running like clockwork. You’ll support the Manager in leading the restaurant, delivering amazing service, and ensuring every pizza that leaves the kitchen is a masterpiece. Inspire, coach, and develop the team to be their best, creating a fun and supportive environment where everyone thrives. Roll up your sleeves and get stuck in – whether it’s managing a busy shift, handling customer feedback or making sure everything’s running smoothly behind the scenes. Keep an eye on the numbers, from stock levels to staff schedules, ensuring everything balances perfectly. Step up to the plate when the Manager is away, taking charge and keeping the Franco Manca magic alive. What You’ll Bring to the Role: We’re looking for someone with energy, enthusiasm, and a passion for pizza. You’ll have Management or Supervisory experience in Hospitality or restaurants, with a knack for creating a brilliant guest experience. Be a natural leader, with the ability to motivate and inspire your team – even on the busiest days. Love working in a fast-paced environment where no two days are the same. Have a sharp focus on the details, ensuring quality and consistency in everything we do. Bring a positive attitude, a team-first mentality, and a hunger to grow your career with us. If you have the skills & passion to become a Franco Manca Assistant Restaurant Manager, then hit apply and be part of the pioneers of Sourdough Pizza! Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we’ll be happy to support you.

Mitie

PermanentFull time

Job summary The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery. The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers. Job objectives and responsibilities Client Strategy & Relationship Building -Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer. -Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts. -The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement. -Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness. Commercial & Financial Accountability -Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency. -Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved. -Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works. -Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts. -Provide accurate forecasts, pipeline reporting, and strategic account plans. Operational Excellence & Compliance -Ensure all service delivery meets the Client expectations. -Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality. -Highlight any shortfalls with compliance, operational or commercial activity. -Assist with the mobilisation of any new contracts that fall within your region. -Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning. -Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments -Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions -Identify customer needs and tailor service packages that deliver value and strengthen retention Personal Development -Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads. -Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems. -Drive a collaborative culture between all departments and Support functions. Market Insight & Innovation -Monitor changes in fire safety legislation, security technology trends, and emerging client needs. -Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance. -Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect. Professional Conduct This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. Person Specification Essential -Experience in the Fire & Security industry. -Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously. -Proven track record managing key accounts of all sizes. -Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks. -Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning. -Excellent client relationship skills with the ability to communicate effectively with the leadership team. -Team player and ability to play a key part in strengthening our footprint with both new and existing Customers. Desirable -Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements. -Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership). Proven Track Record Key Performance Indicators (KPIs) -Portfolio revenue growth and profitability -Client retention and contract renewal rates -SLA performance, compliance, and audit outcomes -Customer satisfaction scores (NPS/CSAT) -Key performance and development Pipeline accuracy and commercial delivery

Maid2Clean - Edinburgh

£14.50 to £16 an hour

PermanentPart time

Are you brilliant at cleaning? Want some part-time cleaning work within your local area of Corstorphine, Edinburgh? We're currently recruiting house cleaners. Choose the time and days that you clean and we'll supply you with local work. We're a leading home cleaning agency both locally and across the UK. Salary: £14.50 - £16

The Glasshouse Hotel

£12.71 to £12.71 an hour

ContractFull time

The Role of the Breakfast Supervisor Leading from the front, the Food and Beverage Supervisor is a critical role for the hotel where you will manage the smooth running of the food and beverage operation to ensure all our guests have a unique and enjoyable experience. Our guests will be your priority, you will be a strong communicator, with a great eye for detail and organisation skills. You will have fun with our guests and enjoy leading the F&B team. As the Food and Beverage Supervisor, you will ensure staff are working well together as a team to provide our customers with an exceptional experience in our restaurant, bar, room service and events. The Glasshouse Autograph Collection, is a luxurious boutique hotel nestled in the heart of Edinburgh. This 77-bedroom property seamlessly blends historic charm with modern elegance. Originally founded as Lady Glenorchy's Church in 1846, the building's stunning gothic façade has been preserved, adding a unique historical touch to the hotel's contemporary design. Our Culture At The Glasshouse, we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether they're enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence. Join Our Team and Enjoy These Amazing Benefits! Service Charge: Benefit from a share of the service charge, boosting your earnings. Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions. Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us. Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays). Recognition Programs: We celebrate positive contributions that align with our company values. Career Investment: Grow with our Hospitality Apprentice programs and progression plans. Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills. Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers. Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program. Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP. Future Planning: Secure your future with our Pension scheme. Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa. About YTL Hotels YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Our Philosophy At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests. Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits! Only those eligible to work in the UK will be considered for the above position.

Omni Facilities Management

£13.30 to £13.30 an hour

PermanentFull time

Immediate start following a successful interview We're hiring a Housekeeping Associates to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Associate who will be responsible for cleaning the hotel bedrooms, bathrooms and public areas, ensuring that sufficient linen is available for daily operations and might also be required to complete additional cleaning tasks in the Back of House. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) Desired profile: Experienced in the Housekeeping Department in a hotel Willingness to work Ability to work under pressure with strong organizational skills Confident, professional, and welcoming personality Duties include: Room Attendant: Clean hotel rooms to required standards and by required deadlines Complete regular cleaning routines (task of the day) as per training Change bed linen and towels and make beds High and low dusting and polishing furniture Clean bathrooms, including vanity, sink, bath/shower, tiles / glass, and walls Vacuum and mop floors Replace stock of guest supplies, such as shampoo, soap, and brochures e Re-stock drinks in the mini bar Re-stock and clean equipment used In your role as a Housekeeping Associate, you may also be required to perform other duties like: Linen Porter Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines Ensure the collection of soiled linen from designated areas in the hotel by specified deadlines Check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked Keep the service areas clean and tidy Wait for the linen delivery at the times specified by the hotel Bring all the dirty linen to the linen room, classify it, and count it Return damaged linen and ensuring it is accounted for by following the required procedure Pushing and pulling of linen trolleys throughout the hotel Public Area Cleaner Clean designated public areas of the hotel to required standards and by required deadlines Complete regular cleaning routines (task of the day) Vacuum, mop floors, and clean windows Dust and polish furniture and re-stock and clean equipment used Replace stock of supplies, such as soap, toilet rolls, brochures etc. Re-stock and clean equipment used Attend and provide input at housekeeping meetings. Act on any special instructions and pass on relevant information Be responsible for all keys in your possession Report anything which may be considered a Health & Safety hazard. Perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper room attendant / housekeeping / hotel cleaner / cleaning jobs / cleaning / cleaner / hotel housekeeping

The Glasshouse Hotel

£12.71 to £12.71 an hour

PermanentFull time

The Role of a Food and Beverage Attendant As a Food and Beverage Attendant, you will be responsible for looking after our customers as they enjoy their breakfast, afternoon tea, dining, and events experience with us. Duties will include an initial welcome, providing drinks, taking food orders, and delivering their food in a professional, friendly, and engaging way. You will be a natural with customers, have excellent customer service skills, be efficient and possess an exceptional standard of personal presentation. You will be punctual and reliable with a positive can-do attitude and enjoy working as a team. The Glasshouse Autograph Collection, is a luxurious boutique hotel nestled in the heart of Edinburgh. This 77-bedroom property seamlessly blends historic charm with modern elegance. Originally founded as Lady Glenorchy's Church in 1846, the building's stunning gothic façade has been preserved, adding a unique historical touch to the hotel's contemporary design. Our Culture At The Glasshouse, we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether they're enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence. Join Our Team and Enjoy These Amazing Benefits! Service Charge: Benefit from a share of the service charge, boosting your earnings. Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions. Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us. Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays). Recognition Programs: We celebrate positive contributions that align with our company values. Career Investment: Grow with our Hospitality Apprentice programs and progression plans. Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills. Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers. Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program. Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP. Future Planning: Secure your future with our Pension scheme. Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa. About YTL Hotels YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Our Philosophy At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests. Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits! Only those eligible to work in the UK will be considered for the above position.

The Glasshouse Hotel

£12.71 to £12.71 an hour

PermanentFull time

The Role of a Bartender As the Bartender you’ll have immense pride in delivering an exceptional service through to our customers when ordering drinks and refreshments. You will be responsible for serving delicious, innovative cocktails tailored to the customers’ personal taste, along with traditional classics. You will also provide advice and recommendations from our stellar collection of beverages. You will enjoy being part of a team and be motivated by making our guests day. The Glasshouse Autograph Collection, is a luxurious boutique hotel nestled in the heart of Edinburgh. This 77-bedroom property seamlessly blends historic charm with modern elegance. Originally founded as Lady Glenorchy's Church in 1846, the building's stunning gothic façade has been preserved, adding a unique historical touch to the hotel's contemporary design. Our Culture At The Glasshouse, we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether they're enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence. Join Our Team and Enjoy These Amazing Benefits! Service Charge: Benefit from a share of the service charge, boosting your earnings. Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions. Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us. Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays). Recognition Programs: We celebrate positive contributions that align with our company values. Career Investment: Grow with our Hospitality Apprentice programs and progression plans. Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills. Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers. Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program. Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP. Future Planning: Secure your future with our Pension scheme. Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa. About YTL Hotels YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Our Philosophy At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests. Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits! Only those eligible to work in the UK will be considered for the above position.

Mitie

PermanentFull time

Coop Retail Store Edinburgh - Frederick Street, 26-28 Frederick Street, Edinburgh, EH2 2JR £14.04 per hour 40 hours a week Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous security experience -SIA Licence -SC Clearance