Leonardo Hotels - Edinburgh, Edinburgh

PermanentFull time

Main Tasks * Offer exceptional guest care at all times * Clean and service guest bedrooms and bathrooms in line with company standards, ensuring rooms are clean, comfortable, safe and secure for our guests * Work in a timely and efficient manner to complete assigned tasks in line with productivity guidelines * Respond to and complete guest requests in a polite and professional manner * Maintain a clean and tidy working environment for the department, including storerooms, trolleys and corridors * Assist with cleanliness of other areas of the hotel as required * Support with cost control and environmental initiatives in the department, including linen rejects, control of consumables and utility consumption * Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management * Maintain awareness of utility consumption ensuring all equipment, lights, etc. are turned off when not in use * Utilise all relevant systems correctly to complete tasks in a timely manner * Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling * Complete any other reasonable request made by a member of the management team or a supervisor Person Specification * Genuine passion for delivering memorable moments to guests * Positive approach to changing service environments and priorities * Pro-active with a hands-on approach to delivering consistent results * Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative * Friendly team player with the ability to work effectively and efficiently with others * A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues * Engaged with hotel initiatives to support the local community Measurable Performance Indicators * Demonstrating the Company vision, mission and values when interacting with colleagues and guests * Customer reviews * Achieving agreed KPIs * Fulfilment of the job skills checklist * Customer satisfaction scores e.g. Booking.com * Regular review meetings with line manager Available Ongoing Learning * GROWonline BELONG induction and development courses * Academy Technical skills training * Team Coach * 'Come Join Us' Guest Care training * Opportunity to apply for internal development programmes, such as: - Junior Chef Development programme - Graduate programme - Level 2 Apprenticeships in Hospitality NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. Some of the perks you could enjoy include: - Special rates on NYX and Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Leonardo Hotels - Edinburgh, Edinburgh

PermanentFull time

The Room Attendant will support the smooth running and objectives of the Housekeeping department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Room Attendant, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support the Head Housekeeper and keep our hotel clean as a whistle. We offer flexible working conditions with the opportunity for overtime. Full training will be provided so that you are confident to ensure that every bedroom and bathroom is clean and well-presented for our guests. Here are some of the key responsibilities for a Room Attendant: * Dusting, polishing, vacuuming * Refreshing of all towels and linen as required * Stripping and making beds * Cleaning bathrooms * Reporting any maintenance issues and safety hazards * Working as part of a vibrant team to exceed our guests' expectations. NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. Some of the perks you could enjoy include: - Special rates on NYX and Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Leonardo Hotels - Edinburgh, Edinburgh

PermanentFull time

The Room Attendant will support the smooth running and objectives of the Housekeeping department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Room Attendant, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support the Head Housekeeper and keep our hotel clean as a whistle. We offer flexible working conditions with the opportunity for overtime. Full training will be provided so that you are confident to ensure that every bedroom and bathroom is clean and well-presented for our guests. Here are some of the key responsibilities for a Room Attendant: * Dusting, polishing, vacuuming * Refreshing of all towels and linen as required * Stripping and making beds * Cleaning bathrooms * Reporting any maintenance issues and safety hazards * Working as part of a vibrant team to exceed our guests' expectations. NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. Some of the perks you could enjoy include: - Special rates on NYX and Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Leonardo Hotels - Edinburgh, Edinburgh

PermanentFull time

The Chef de Partie will support the smooth running and objectives of the Kitchen department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Chef De Partie you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll be passionate about your working area and responsibilities, and thrive under pressure whilst working alongside a vibrant team to exceed our guests' expectations. If you're our ideal Chef De Partie, you will: * Love the Kitchen and grow whilst working in a fast-paced environment * Be keen to step up when the situation demands and able to lead sections within the Kitchen * Have a willingness to learn, adapt and deliver to the high standard of food our guests expect * Aspire to grow with us - with our amazing Senior Chef Programme, you can take your skills and career to the next level * Have an eagle eye with keen attention to detail * Be full of beans, however ideas will just be fine too! Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Leonardo Hotels - Edinburgh, Edinburgh

PermanentFull time

The Commis Chef will support the smooth running and objectives of the Kitchen. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Commis Chef you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! You'll thrive under pressure and see a future working with food, and with Leonardo Hotels of course, whilst working as part of a vibrant team to exceed our guests' expectations. If you're our ideal Commis Chef, you will: * Absolutely love the Kitchen environment and working within a team of Chefs to deliver excellent food and service * Have a willingness to learn, adapt and deliver to the high standard of food our guests expect * Be passionate about your working area and responsibilities * Be keen to step up when the situation demands * Have an eagle eye for attention to detail * Aspire to grow with us - with our amazing Junior Chef Programme, you can take your skills and career to the next level Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

The Caledonian Hotel - Edinburgh, Edinburgh

PermanentFull time

Job Ref: AM15134 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £13.27Per Hour + Exclusive Benefits Contract type: Permanent Hours: Full Time Hours per week: 40 Hours Per Week Posted date: 17/07/2026 Closing date: 31/08/2026 Our Story: The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site. Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimaged bedrooms and guest experience. We would love for you to embark on the journey to our next chapter, The Caley Way! We’re delighted to be recruiting for our newly reimagined dining experiences. Located in the heart of the hotel, The Court embodies the history and character of its rich past, combining vintage luxury and mid-century design. A social scene for residents and locals to gather and celebrate, showcasing exquisite and original heritage features, a grand cocktail bar, exceptional all-day dining, patisserie, lounge and finished with a live music stage. Our Management Company: As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth. Exclusive Benefits: Competitive Hourly Rate of £13.27 Free and healthy meals when on duty. 50% off our Food & Beverage Venues – The Court & Caley Bar Discounted use of Leisure Facilities Stays in our hotels at discounted prices Go Hilton Recognition Platform Opportunities for your personal development within the Hotel Group Brand Portfolio Fully funded apprenticeships – T&Cs apply 28 Day of Annual Leave, increasing with long service Flexibility to purchase additional holiday days Pension enrolment We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality! The Role: We are seeking a dedicated and motivated Food & Beverage Supervisor to lead our team and ensure the delivery of outstanding customer service. This role requires supervising day-to-day operations, supporting team development, and driving performance in line with company objectives. The successful candidate will work closely with the Assistant Food & Beverage Manager to enhance guest experiences, maximise revenue, and uphold our brand standards. Key Responsibilities: Drive financial performance through exceptional service delivery and meaningful guest engagement Manage purchasing, forecasting, and stock control to ensure operational efficiency Lead, motivate, and develop the team to maximise sales opportunities and revenue Oversee effective scheduling aligned with productivity and service standards Ensure all food and beverage offerings consistently meet luxury quality and presentation standards Maintain strict controls over stock, cash handling, and equipment security Anticipate guest needs, resolve concerns with professionalism, and enhance the overall guest experience Coach, inspire, and recognise team members to build a high-performing culture Act as a role model, demonstrating passion, integrity, and brand values at all times Support the Assistant Food & Beverage Manager with planning, succession, and hotel-wide initiatives. What We Desire: Previous experience in a supervisory role within a Food & Beverage environment. Strong leadership and coaching skills with the ability to inspire and motivate a team. Excellent customer service skills with a proactive and solution-focused approach. Sound judgement and decision-making capabilities. Ability to build relationships and collaborate effectively across departments. Strong organisational skills with the ability to manage multiple priorities. Passion for delivering memorable guest experiences. If you are a motivated individual with a passion for hospitality and leadership, we invite you to apply for this exciting opportunity. To find out more, visit https://www.klarenthospitality.com.

The Caledonian Hotel - Edinburgh, Edinburgh

PermanentFull time

Job Ref: AM15619 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.71 Per Hour + Tronc Gratuites Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 18/07/2026 Closing date: 01/09/2026 Food & Beverage Host With over 120 years of history overlooking Princes Street and Edinburgh Castle, The Caledonian Edinburgh represents the finest in Scottish hospitality. As part of Klarent Hospitality, we are committed to nurturing talent, recognising excellence, and offering meaningful career progression within a luxury hotel portfolio. The Caledonian Edinburgh is seeking a Food & Beverage Host to join our distinguished team. Set in the heart of Scotland’s capital, our hotel is synonymous with timeless elegance, refined hospitality, and unforgettable guest experiences. The Person: A natural host with a passion for exceptional guest service Professional, confident and welcoming in every interaction Strong communication and organisational skills Calm and composed in a busy environment Excellent attention to detail and a genuine desire to create memorable experiences Previous hospitality or guest-facing experience is desirable, though not essential – we pride ourselves on developing future hospitality professionals. The Role: As our Food & Beverage Host, you will be the first impression of our restaurants and bars, delivering a warm and personalised welcome to every guest. You will manage reservations, coordinate seating arrangements, and support the smooth flow of service while creating an atmosphere of understated luxury. You will work closely with the Food & Beverage team to ensure every guest experience is seamless, professional and memorable. Key Responsibilities: Welcome guests with confidence, warmth and professionalism Manage reservations, guest arrivals and seating arrangements Build positive relationships and anticipate guest needs Support the smooth operation of Food & Beverage service Handle guest enquiries efficiently and with attention to detail Maintain exceptional standards of presentation and hospitality at all times The Benefits: Hourly Rate of £12.71 & Tronc Free and healthy meals when on duty 50% off our Food & Beverage Venues – The Court & Caley Bar Discounted use of Leisure Facilities Go Hilton Team Member Travel Program, offering discounted room nights at Hilton branded properties worldwide, starting at £45 per night Opportunities for personal development within the Hotel Group Brand Portfolio Fully funded apprenticeships – T&Cs apply 28 days annual leave, increasing with long service Pension enrolment We can coach, train and develop you to help find your passion – whether it is exploring your first role or your next step in the exciting world of hospitality. Why Join Us At The Caledonian Edinburgh, you'll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth. Begin your journey with one of Edinburgh's most iconic hotels To find out more, visit https://www.klarenthospitality.com.

Leonardo Hotels - Edinburgh, Edinburgh

PermanentFull time

Main Tasks * Offer exceptional guest care at all times * Provide support to and supervise the team for an effective and efficient shift * Collaborate with colleagues in other departments to elevate the overall guest experience consistently * Maintain visible presence within the department to promptly and effectively address all Front Office-related issues or concerns * Manage guest complaints calmly and professionally; acting as point of escalation for team members as appropriate * Maximise sales through effective upselling and communicate sales leads to the Sales team * Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests * Enforce safety and security protocols to protect guests and employees * Help to conduct regular performance evaluations for the team, providing feedback and addressing any performance issues through coaching/training as appropriate * * Utilise all relevant systems correctly to complete tasks in a timely manner * Adhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations * Complete any other reasonable request made by a member of the management team Person Specification * Genuine passion for delivering memorable moments to guests and leading the team on shift * Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style * Confident working within brand guidelines to deliver consistent results * Willing to find creative solutions, and offer advice and recommendations * Continually strive to attain new skills, ensuring best practice and service delivery * Positive approach to handling multiple challenging priorities and assignments Measurable Performance Indicators * Demonstrating the Company vision, mission and values when interacting with colleagues and guests * Fulfilment of the job skills checklist * Achieving agreed KPIs * Customer satisfaction scores e.g. Booking.com * Regular review meetings with line manager Ongoing Learning * GROWonline BELONG induction and development courses * Academy Technical skills training * Mental Health First Aider training * Fire Marshal training * Manual Handling Trainer * 'Come Join Us' Guest Care training * Opportunity to apply for internal development programmes, such as: - 'Insights' Development programme - The People Programme - Level 3 Apprenticeships in Team Leading NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes. INDLH Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

The Fulham Shore - Edinburgh, Scotland

£33,800 to £43,000 a year

PermanentFull time

What you’ll get: ·£33,800 – 43,000 OTE (including service charge - our data says you can earn between £2 to £4 per hour on top of your pay) Quarterly Bonus scheme Free yummy pizzas and soft drinks on every shift Free Sourdough bread to cook at home 28 days holiday Salary sacrifice pension scheme 24/7 virtual GP access and confidential counselling sessions and advice on wellbeing, money, legal and personal matters. Cashback, online discounts and discounted shopping vouchers to help with everyday savings. Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks. Annual social events, incentives and competitions 50% staff discount when dining in any Franco Manca restaurants Up to £500 employee referral scheme (T&C apply) Ongoing personal growth and development with our Franco Academy all over the UK About Us At Franco Manca, we’re not just making sourdough pizza – we’re creating a movement. Our passion for simple, authentic, and delicious food is at the heart of everything we do. From our hand-stretched sourdough bases to the finest seasonal ingredients, every pizza tells a story of quality, care, and tradition. With nearly twenty years of pizza-making under our belt, we’ve built a loyal following of pizza lovers across the UK. But we’re more than just pizza – we’re about people, community, and creating a welcoming space where everyone feels at home. What You’ll Do: As an Assistant Manager, you’ll be the right-hand person to the Restaurant Manager, helping to steer the team and keep things running like clockwork. You’ll support the Manager in leading the restaurant, delivering amazing service, and ensuring every pizza that leaves the kitchen is a masterpiece. Inspire, coach, and develop the team to be their best, creating a fun and supportive environment where everyone thrives. Roll up your sleeves and get stuck in – whether it’s managing a busy shift, handling customer feedback or making sure everything’s running smoothly behind the scenes. Keep an eye on the numbers, from stock levels to staff schedules, ensuring everything balances perfectly. Step up to the plate when the Manager is away, taking charge and keeping the Franco Manca magic alive. What You’ll Bring to the Role: We’re looking for someone with energy, enthusiasm, and a passion for pizza. You’ll have Management or Supervisory experience in Hospitality or restaurants, with a knack for creating a brilliant guest experience. Be a natural leader, with the ability to motivate and inspire your team – even on the busiest days. Love working in a fast-paced environment where no two days are the same. Have a sharp focus on the details, ensuring quality and consistency in everything we do. Bring a positive attitude, a team-first mentality, and a hunger to grow your career with us. If you have the skills & passion to become a Franco Manca Assistant Restaurant Manager, then hit apply and be part of the pioneers of Sourdough Pizza! Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we’ll be happy to support you.

Mitie

PermanentFull time

Job summary The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery. The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers. Job objectives and responsibilities Client Strategy & Relationship Building -Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer. -Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts. -The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement. -Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness. Commercial & Financial Accountability -Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency. -Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved. -Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works. -Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts. -Provide accurate forecasts, pipeline reporting, and strategic account plans. Operational Excellence & Compliance -Ensure all service delivery meets the Client expectations. -Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality. -Highlight any shortfalls with compliance, operational or commercial activity. -Assist with the mobilisation of any new contracts that fall within your region. -Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning. -Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments -Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions -Identify customer needs and tailor service packages that deliver value and strengthen retention Personal Development -Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads. -Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems. -Drive a collaborative culture between all departments and Support functions. Market Insight & Innovation -Monitor changes in fire safety legislation, security technology trends, and emerging client needs. -Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance. -Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect. Professional Conduct This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. Person Specification Essential -Experience in the Fire & Security industry. -Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously. -Proven track record managing key accounts of all sizes. -Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks. -Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning. -Excellent client relationship skills with the ability to communicate effectively with the leadership team. -Team player and ability to play a key part in strengthening our footprint with both new and existing Customers. Desirable -Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements. -Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership). Proven Track Record Key Performance Indicators (KPIs) -Portfolio revenue growth and profitability -Client retention and contract renewal rates -SLA performance, compliance, and audit outcomes -Customer satisfaction scores (NPS/CSAT) -Key performance and development Pipeline accuracy and commercial delivery