Functional Assessor
SJB Medical - Hounslow, London
£51,582 to £51,582 a year
PermanentFull time
Functional Assessor Salary: £51,582 Hours: Full-time, Monday to Friday, 9am-5pm Location: Hounslow Make a real difference with your clinical skills - and reclaim your work-life balance. About the role As a Functional Assessor, you'll use your clinical expertise to assess how health conditions impact people's daily lives and ability to work. It's a role that blends medical knowledge with meaningful human connection - giving you the chance to support individuals while contributing to a fair and compassionate benefits system. You'll carry out assessments both face-to-face and via video or phone, taking detailed medical histories and conducting physical examinations. Your findings will help inform accurate, high-quality reports for the Department for Work and Pensions (DWP). You'll be trusted to work independently, but you'll also be part of a supportive multi-disciplinary team that values collaboration and continuous learning. This is a fantastic opportunity to grow your career in medical healthcare, with regular hours, and a strong focus on professional development. About you You'll be a qualified healthcare professional with a passion for making a difference. You'll bring empathy, clinical insight and a commitment to delivering excellent service and… A registered Nurse, Paramedic, Occupational Therapist, Pharmacist or Physiotherapist with at least 12 months' post-registration UK experience Confident in clinical decision-making, with a strong understanding of functional assessment Skilled communicator, able to build trust and ask the right questions Digitally capable, with experience using clinical software and systems Self-motivated and organised, with a focus on quality and integrity Team-oriented, ready to support colleagues and contribute to a positive working culture Your Benefits We believe in rewarding your expertise and supporting your wellbeing. Here's what you can expect: 25 days annual leave plus bank holidays Paid CPD and reimbursement of professional registration fees Private pension scheme Private medical insurance Enhanced maternity and parental leave Online shopping discounts A wide range of financial and lifestyle benefits Why sjb medical? sjb medical's vision is simple yet unique: to bring search and selection, and medical expertise together to provide a unique resourcing service to the healthcare sector. We take pride and great care in providing our healthcare candidates with the best possible support throughout their recruitment journey. We understand that a diverse workforce is essential to our clients' success and promotion of equality, diversity and fairness in our recruitment process is paramount. For more information and to apply, please click the apply button. #sjb123
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Functional Assessor
SJB Medical - West End, London
£51,582 to £51,582 a year
PermanentFull time
Functional Assessor Salary: £51,582 Hours: Full-time, Monday to Friday, 9am-5pm Location: Marylebone Make a real difference with your clinical skills - and reclaim your work-life balance. About the role As a Functional Assessor, you'll use your clinical expertise to assess how health conditions impact people's daily lives and ability to work. It's a role that blends medical knowledge with meaningful human connection - giving you the chance to support individuals while contributing to a fair and compassionate benefits system. You'll carry out assessments both face-to-face and via video or phone, taking detailed medical histories and conducting physical examinations. Your findings will help inform accurate, high-quality reports for the Department for Work and Pensions (DWP). You'll be trusted to work independently, but you'll also be part of a supportive multi-disciplinary team that values collaboration and continuous learning. This is a fantastic opportunity to grow your career in medical healthcare, with regular hours, and a strong focus on professional development. About you You'll be a qualified healthcare professional with a passion for making a difference. You'll bring empathy, clinical insight and a commitment to delivering excellent service and… A registered Nurse, Paramedic, Occupational Therapist, Pharmacist or Physiotherapist with at least 12 months' post-registration UK experience Confident in clinical decision-making, with a strong understanding of functional assessment Skilled communicator, able to build trust and ask the right questions Digitally capable, with experience using clinical software and systems Self-motivated and organised, with a focus on quality and integrity Team-oriented, ready to support colleagues and contribute to a positive working culture Your Benefits We believe in rewarding your expertise and supporting your wellbeing. Here's what you can expect: 25 days annual leave plus bank holidays Paid CPD and reimbursement of professional registration fees Private pension scheme Private medical insurance Enhanced maternity and parental leave Online shopping discounts A wide range of financial and lifestyle benefits Why sjb medical? sjb medical's vision is simple yet unique: to bring search and selection, and medical expertise together to provide a unique resourcing service to the healthcare sector. We take pride and great care in providing our healthcare candidates with the best possible support throughout their recruitment journey. We understand that a diverse workforce is essential to our clients' success and promotion of equality, diversity and fairness in our recruitment process is paramount. For more information and to apply, please click the apply button. #sjb123
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Functional Assessor
SJB Medical - Greenwich, London
£51,582 to £51,582 a year
PermanentFull time
Functional Assessor Salary: £51,582 Hours: Full-time, Monday to Friday, 9am-5pm Location: Greenwich Make a real difference with your clinical skills - and reclaim your work-life balance. About the role As a Functional Assessor, you'll use your clinical expertise to assess how health conditions impact people's daily lives and ability to work. It's a role that blends medical knowledge with meaningful human connection - giving you the chance to support individuals while contributing to a fair and compassionate benefits system. You'll carry out assessments both face-to-face and via video or phone, taking detailed medical histories and conducting physical examinations. Your findings will help inform accurate, high-quality reports for the Department for Work and Pensions (DWP). You'll be trusted to work independently, but you'll also be part of a supportive multi-disciplinary team that values collaboration and continuous learning. This is a fantastic opportunity to grow your career in medical healthcare, with regular hours, and a strong focus on professional development. About you You'll be a qualified healthcare professional with a passion for making a difference. You'll bring empathy, clinical insight and a commitment to delivering excellent service and… A registered Nurse, Paramedic, Occupational Therapist, Pharmacist or Physiotherapist with at least 12 months' post-registration UK experience Confident in clinical decision-making, with a strong understanding of functional assessment Skilled communicator, able to build trust and ask the right questions Digitally capable, with experience using clinical software and systems Self-motivated and organised, with a focus on quality and integrity Team-oriented, ready to support colleagues and contribute to a positive working culture Your Benefits We believe in rewarding your expertise and supporting your wellbeing. Here's what you can expect: 25 days annual leave plus bank holidays Paid CPD and reimbursement of professional registration fees Private pension scheme Private medical insurance Enhanced maternity and parental leave Online shopping discounts A wide range of financial and lifestyle benefits Why sjb medical? sjb medical's vision is simple yet unique: to bring search and selection, and medical expertise together to provide a unique resourcing service to the healthcare sector. We take pride and great care in providing our healthcare candidates with the best possible support throughout their recruitment journey. We understand that a diverse workforce is essential to our clients' success and promotion of equality, diversity and fairness in our recruitment process is paramount. For more information and to apply, please click the apply button. #sjb123
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Functional Assessor
SJB Medical - Ilford, London
£51,582 to £51,582 a year
PermanentFull time
Functional Assessor Salary: £51,582 Hours: Full-time, Monday to Friday, 9am-5pm Location: Ilford Make a real difference with your clinical skills - and reclaim your work-life balance. About the role As a Functional Assessor, you'll use your clinical expertise to assess how health conditions impact people's daily lives and ability to work. It's a role that blends medical knowledge with meaningful human connection - giving you the chance to support individuals while contributing to a fair and compassionate benefits system. You'll carry out assessments both face-to-face and via video or phone, taking detailed medical histories and conducting physical examinations. Your findings will help inform accurate, high-quality reports for the Department for Work and Pensions (DWP). You'll be trusted to work independently, but you'll also be part of a supportive multi-disciplinary team that values collaboration and continuous learning. This is a fantastic opportunity to grow your career in medical healthcare, with regular hours, and a strong focus on professional development. About you You'll be a qualified healthcare professional with a passion for making a difference. You'll bring empathy, clinical insight and a commitment to delivering excellent service and… A registered Nurse, Paramedic, Occupational Therapist, Pharmacist or Physiotherapist with at least 12 months' post-registration UK experience Confident in clinical decision-making, with a strong understanding of functional assessment Skilled communicator, able to build trust and ask the right questions Digitally capable, with experience using clinical software and systems Self-motivated and organised, with a focus on quality and integrity Team-oriented, ready to support colleagues and contribute to a positive working culture Your Benefits We believe in rewarding your expertise and supporting your wellbeing. Here's what you can expect: 25 days annual leave plus bank holidays Paid CPD and reimbursement of professional registration fees Private pension scheme Private medical insurance Enhanced maternity and parental leave Online shopping discounts A wide range of financial and lifestyle benefits Why sjb medical? sjb medical's vision is simple yet unique: to bring search and selection, and medical expertise together to provide a unique resourcing service to the healthcare sector. We take pride and great care in providing our healthcare candidates with the best possible support throughout their recruitment journey. We understand that a diverse workforce is essential to our clients' success and promotion of equality, diversity and fairness in our recruitment process is paramount. For more information and to apply, please click the apply button. #sjb123
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Field Sales Executive
CPM United Kingdom Limited - North West London, London
£33,180 to £38,157 a year
PermanentFull time
Looking to kickstart your career in the world of FMCG and field sales? Come and join us in this brand-new role working as a Field Sales Executive representing the iconic brands of Suntory and make your mark. You must have a full UK driving licence Salary: £33,180.00 + up to 15% bonus p/a Ideal Location: North West London, United Kingdom, NW3 Territory Covering: Islington, Camden, Westminster and surrounding areas As our new Field Sales Executive, you will be tasked with growing sales and distribution points for Suntory's range of products including Lucozade, Ribena, -196 and Celsius. The Multichannel role is responsible for identifying, developing and converting sales opportunities across Independent Convenience, Small Format Grocery, High Street, Gyms, On-Trade, Foodservice and other emerging channels. With a strong focus on building relationships and unlocking new opportunities, the role will drive distribution, availability, visibility and rate of sale while creating a strong pipeline of opportunities for wider territory growth You will proactively seek out opportunities with new and existing convenience retail, food service, leisure and on trade venues to introduce and expand Suntory's product offerings through your drive and determination to succeed. You will be a tenacious and resilient individual never resting on your laurels always looking for the next opportunity. You are a natural people person with the ability to form positive relationships quickly and will be proud to be seen as the expert in your field building long lasting partnerships with internal and external stakeholders. What else will you be doing? At least 9 quality customer calls per day across Convenience, Small Format Grocery, High Street, Gyms, On-Trade and Foodservice outlets calls per day with a particular focus on white space. Build and nurture meaningful relationships across your territory converting them into sales/distribution points for the Suntory portfolio of brands. Partner with the wider CPM and Suntory team across your territory to unlock city-centre growth and maximise execution through POS and additional merchandising opportunities Become a recognised channel expert, using knowledge of customers, routes to market and local opportunities to help drive ROS across the territory. Maximise the effectiveness of branded chilled equipment, ensuring placement delivers appropriate visibility, availability and return on investment. Identify wider multi-site opportunities, qualifying leads and building a credible pipeline for future growth. Support and participate in sampling and brand activation activity across multiple territories We encourage applications from individuals with experience in customer-facing roles, retail, sales, FMCG, and recent graduates. However, these backgrounds are not essential-your drive, ambition, and determination to succeed are what truly set you apart in this role! Our other asks of you are: A full UK manual driving license Curious - Keen to seek out every opportunity even when unlikely, always exploring what next and opening every door. Driven - High levels of self-motivation, proactively moving from one opportunity to another, networking and creating a robust sales pipeline Solution Focused - Demonstrates creative thinking and brings new ideas to drive increased results Resilience, determination and hungry for success What we can offer you: Salary £33,180.00 p/a + up to 15% bonus Company Car & Oyster Card Mobile phone & tablet Pension Plan: Secure your future with a pension plan. Holiday Package: Recoup with 30 days of holiday inclusive of bank holidays Life Assurance: Enjoy peace of mind knowing you have 1X life assurance. Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more. DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions and expert nutritionist advice. CPM has been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated. At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative. Should you require any adjustments or support during the application process, please don't hesitate to let us know. Our goal is to help you feel comfortable and confident, allowing you to showcase your unique skills and abilities to their fullest potential. Please contact us after completing your application to see how we can best support you.
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Sales Development Executive
CPM United Kingdom Limited - Uxbridge, London
£30,500 to £33,550 a year
PermanentFull time
Sales Development Executive If you have experience in retail merchandising, stock replenishment, or planogram compliance, this position could be the perfect fit. CPM is looking for a Sales Development Executive to join our new team representing Haleon within the grocery retail sector. This is a fantastic opportunity to drive sales and enhance the in-store presence of market-leading healthcare brands, including Sensodyne, Advil, and Centrum. £30,500 + 10% bonus PA, car, tablet and mobile. This is a full time role working Monday to Friday 37.5 hrs per week. Ideal location: Uxbridge, United Kingdom, UB8 Territory covering: Acton, Cricklewood, Harrow, Hounslow, Slough, Southall, Watford and surrounding areas A driver's licence that enables you to drive in the UK is essential. About the Role We are seeking a motivated and driven Sales Development Executive to join our team, representing Haleon across grocery and key retail channels. This field-based role is ideal for someone who thrives in a fast-paced retail environment and enjoys working independently while delivering measurable results. As a Sales Development Executive, you will play a vital role in driving product availability, visibility, and compliance in-store. You'll bring brands to life through impactful merchandising, promotional activations, and strong retailer relationships, ensuring campaigns are executed to the highest standard. What You'll Be Doing Execute in-store activities including merchandising, POS implementation, promotional displays, and FSDU builds to maximise brand visibility and sales. Complete scheduled store visits in line with client briefs, KPIs, and compliance standards. Capture accurate data, insights, and photographic evidence using digital reporting tools. Build strong relationships with store managers and colleagues to secure incremental opportunities and enhance brand presence. Manage your own territory effectively, demonstrating strong organisation, accountability, and attention to detail. Communicate confidently and professionally while delivering excellent customer service. Adapt to changing campaign requirements and identify opportunities to drive continuous improvement. Represent the company and client with integrity, professionalism, and a results-driven mindset. What We're Looking For Essential Skills & Experience Confident using smartphone apps, including photo upload and reporting tools. Highly organised with the ability to manage and prioritise your own workload. Strong communication and relationship-building skills. Self-motivated and capable of working independently. Adaptable, reliable, and results-driven. Previous field merchandising, retail, or sales experience and/or experience working within grocery or FMCG environments would be advantageous but not essential. Why work for us as a Sales Development Executive: Salary: £30,500 Plus 10% Bonus. Pension Plan: Secure your future with a pension plan. Holiday Package: Recoup with 20 days of holiday plus bank holidays. Company vehicle: Enjoy a company vehicle. Life Assurance: Enjoy peace of mind knowing you have 1X life assurance. Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more. DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions and expert nutritionist advice. About Haleon Haleon is a consumer company that is solely focused on better everyday health. Our people, our brands, our research, our investment and our innovation are focused on improving the everyday health of consumers, throughout all stages of their lives. We work to put better everyday health in more hands through our superior brands, including Sensodyne, Panadol and Centrum. Our brands are trusted and used by more than one billion consumers and are recommended by health professionals all around the world. At Haleon, we deliver better everyday health with humanity. For more information, please visit www.haleon.com About CPM You will be given access to excellent training and development and the support of your manager. CPM is Gold Investors in People accredited, and we are passionate about giving our people the opportunities and training to grow both themselves and their careers. We are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative. CPM is an equal opportunities employer. We work in a collaborative environment where great ideas and achievements are shared and celebrated. #LI-CM1
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Sales Executive
CPM United Kingdom Limited - London, London
£30,121.60 to £33,133 a year
PermanentFull time
Thirsty for a change? Join our growing team as a Sales Executive, representing iconic brands such as Lucozade Energy, Lucozade Sport, Ribena and -196. Salary: £30,121.60 + 10% bonus, plus company manual van, expenses, tablet and mobile phone Ideal location: East London, United Kingdom, E2 Territory: London E, Ilford London N and surrounding areas This is a field-based, KPI-driven sales role As a Sales Executive, you'll be out on the road every day, driving a manual company van stocked with products and visiting independent and convenience stores across your territory. Your job is to sell the stock you are carrying directly into stores, grow the range of products they stock and identify every opportunity to increase sales and visibility. You'll have clear sales targets and KPIs to achieve, which contribute towards your quarterly bonus, so you'll need to be motivated by results and enjoy the challenge of making a sale. You'll also spend approximately one day per month working at a Cash & Carry activation, engaging with retailers and driving sales. What will you be doing? You'll visit retailers including Premier, Londis, SPAR, Best-one and independent convenience stores, as well as wholesale depots such as Bestway. Over 90% of the stores you visit will already stock some of our products. Your role is to build on this by: Selling additional products and stock directly into retailers Growing the number and range of products stocked in each store Working towards clearly defined sales KPIs and targets Identifying sales opportunities and confidently asking for the sale Merchandising products and increasing their visibility in store Building strong relationships with store owners and key decision-makers Managing your own stock and driving a manual company van throughout your territory Taking ownership of your territory and using data to identify opportunities for growth Attending a Cash & Carry activation approximately once per month You'll have ownership of your territory and the freedom to make it a success, while being part of a friendly and collaborative team of Sales Executives, with ongoing support and guidance from your Field Manager. Who are we looking for? Sales experience isn't essential. We're much more interested in your attitude, energy and willingness to learn. We welcome applications from people with customer-facing experience, graduates, FMCG or grocery retail backgrounds, previous convenience sales experience, or anyone who is keen to develop a career in field sales. You'd enjoy this role if: You enjoy speaking to different people and aren't afraid to ask for the sale You're motivated by targets, KPIs and achieving results You have energy, enthusiasm and a positive attitude You're comfortable working independently and taking ownership of your day You enjoy building relationships with customers You're willing to learn and develop your sales skills You're happy driving between multiple convenience stores throughout the day You're comfortable driving a manual van carrying stock You hold a full UK driving licence that allows you to drive a manual vehicle Why work for us? Salary: £30,121.60 plus 10% bonus Company manual van and mileage Pension Plan: Helping you plan for your future Holiday: 22 days plus bank holidays, increasing by one day for each year of service up to 25 days Life Assurance: 1x life assurance Peppy: Confidential access to expert health support across areas including fertility, menopause and pregnancy DIGICARE+ App: Access to medical second opinions, personalised counselling sessions and expert nutritionist advice At CPM, we're proud to foster an inclusive working environment. We celebrate the different perspectives, experiences and skills each individual brings, because we believe they make us stronger and more innovative. Should you require any adjustments or support during the application process, please let us know. Our goal is to ensure you feel comfortable and confident throughout the process and have every opportunity to showcase your skills and abilities. Please contact after completing your application to see how we can best support you.
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Sales Executive
CPM United Kingdom Limited - Shoreditch, London
£16.49 to £16.49 an hour
PermanentPart time
Looking for a rewarding part-time role with flexible weekday hours? Join CPM as a part-time Sales Executive, representing well-loved Mars Wrigley brands in the Convenience channel. As part of our team, you'll proudly represent iconic brands like Wrigley's, Maltesers, M&M's, Galaxy, and Skittles in various retail settings. This role offers 22 hours per week, spread across 3-4 days (Mon-Wed or Mon-Thurs). It is essential that you are able to use your own vehicle for this role and have a licence that enables you to drive in the UK. Earn £16.49 per hour (equivalent to £18,864.56 per year), with additional perks including mileage and a £1,156 annual bonus. Ideal Location: Bethnal Green, United Kingdom, E14 Territory covering: Bethnal Green, Bow, Poplar, Shoreditch, Whitechapel and surrounding areas This role is all about sales, so your exceptional people skills will help you build strong in-store relationships, supporting retailers in expanding their Mars and Wrigley product offerings. As the face of Mars Wrigley in your area, your dedication will help drive sales and profits for both retailers and the brand. We offer excellent support and ongoing training, empowering you as an in-store expert on Mars and Wrigley's products to achieve your goals. Additionally, you'll work to secure agreements that boost the visibility of our products and promotions in-store. This part-time Sales Executive role would be an excellent fit for you if: You are seeking a part-time position that offers flexibility to accommodate your lifestyle. You have a background in retail or sales, or you are eager to embark on a sales career. You possess confidence and friendliness, relishing the opportunity to represent such fantastic brands. You genuinely desire a rewarding role that allows you to develop your skills and excel within a supportive environment. Why choose CPM? £18,864.56 + bonus up to £1,156 p/a 22 hours per week, spread across 3-4 days (Mon-Wed or Mon-Thurs). Pro rota 28 days holiday including bank holidays Mileage allowance. Secure your future with a pension plan. Life Assurance: Enjoy peace of mind knowing you have 1X life assurance Employee Assist Programme: Comprehensive support for mental health, including up to 8 confidential face-to-face or virtual counselling sessions annually. Prioritise your well-being with professional guidance whenever you need it. DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions and expert nutritionist advice. Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more. At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative. Should you require any adjustments or support during the application process, please don't hesitate to let us know. Our goal is to help you feel comfortable and confident, allowing you to showcase your unique skills and abilities to their fullest potential. CPM has been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated. Please contact after completing your application to see how we can best support you.
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Hotel Management Graduate Programme 2027
Leonardo Hotels - Oxfordshire
ContractFull time
Just about to graduate or graduated last year and wondering what's next? With over 59 hotels in the UK & Ireland and over 300 worldwide, and award-winning L&D offerings, we have exciting opportunities to not only take part in our graduate programme but also grow within an ever-expanding company to achieve your career goals with the support of our L&D programmes. The Graduate Programme 18-month Management Development Programme The programme is a challenging mix of work experience, off the job learning and self-learning Exposed to as much of the hotel operation as possible through departmental rotation and relationship with Deputy General Manager or Operations Manager Early focus on the Duty Manager role and responsibilities within the first 3-6 months Fixed term contract with the aim of securing a permanent management role by the end of the programme. What we are looking for? A passion for genuine hospitality A proactive, positive and resilient attitude A degree in any of the following disciplines; Hotel/Leisure/Tourism or International Hospitality Ideally, you will have previously worked in an operational role in Hotels, Leisure or Tourism Flexibility on placement location to get the best out of your programme What's in it for you? 18-month Management Development Programme Extensive personal and professional development Support of industry professionals with a dedicated mentor along with a programme sponsor. What's next? Apply online here today! Applications close March 2027 We will be in touch by April 2027 You will take part in a 2-step process - 1 assessment centre and if successful, a final interview with the General Manager of your placement hotel Opportunities to start with us from August/September with the graduate programme commencing November 2027 Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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CRM Manager: Loyalty and Customer Journeys
Leonardo Hotels - City of London, London
PermanentFull time
Be Yourself - Be an Innovator - Be Leonardo We're seeking a CRM Manager: Loyalty and Customer Journeys to design, execute, and optimise end-to-end member communications for our global loyalty programme. In this role, you'll translate loyalty mechanics, rewards, and offers into compelling, data-driven customer journeys that drive engagement, retention, and lifetime value. As the owner of our CRM and marketing automation platforms, you'll ensure the right message reaches the right member at the right time, at scale. Working closely with Loyalty Operations, Marketing, Revenue, and Partnerships teams, you'll bridge strategy and execution - turning insight into action and bringing the loyalty experience to life. Key Responsibilities of the CRM Manager: Loyalty and Customer Journeys include: Design, build, and continuously optimise automated loyalty lifecycle journeys, including onboarding, engagement, tier progression, retention, and win‑back communications. Own the execution of member communications across email, push, and SMS channels, ensuring messaging is timely, personalised, and aligned with brand standards. Design and execute A/B and multivariate testing to optimize open rates, CTRs, and conversion within lifecycle journeys. Partner closely with the Loyalty Program Operations Manager to activate program rules, tiers, rewards, and promotions through effective CRM journeys. Establish and monitor key CRM performance metrics, analysing engagement, conversion, churn, and behavioural trends to inform ongoing optimisation. Conduct A/B testing and experimentation to improve campaign performance and member response over time. Act as the primary platform owner and subject‑matter expert for CRM and marketing automation tools (e.g. Salesforce Marketing Cloud), ensuring data hygiene and technical best practice. Collaborate with Marketing, Revenue Management, and Partnership teams to support co‑branded promotions, local experiences, and targeted member offers. Develop regular and ad‑hoc reports and dashboards for stakeholders, translating campaign data into clear insights and recommendations. Contribute to the overall evolution and scalability of the loyalty program as it grows globally If you're our ideal Customer Relationship Manager, you will: Proven experience (5+ years) in CRM, loyalty, or lifecycle marketing roles, preferably within hospitality, travel, retail or consumer-facing business Strong understanding of customer journey design, segmentation, and marketing automation Previous experience with CRM and Marketing emails Hands‑on experience using CRM platforms (Salesforce Marketing Cloud) to build and manage campaigns and journeys. Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams. Proactive, detail‑oriented, and comfortable operating in a fast‑paced, evolving environment. Ability to build and maintain performance dashboards (e.g., in Tableau, Power BI, or Salesforce) to track and report on CRM-attributed revenue and CLV (Customer Lifetime Value). Sound knowledge of GDPR and PECR regulations to ensure all marketing activities are compliant and customer centric. Knowledge of SQL or HTML/AMPscript for advanced Salesforce customization (desirable) Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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