Contact Centre Advisor – L&Q Energy Team
London and Quadrant Housing Trust - London
£24,545 to £28,275 a year, pro rata
HybridPermanentPart time
Title: Contact Centre Advisor – L&Q Energy Team Contract Type: Permanent, Part Time, 17 hours per week Salary: £28,275 per annum (London weighted salary) or £24,545 per annum (Regional salary) Grade: 3 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday – Friday, shift rota between the hours of 8am – 6pm Closing Date: 16th November 2026 at 11pm Interview Dates: 23rd November 2026 via MS Teams Please click here for the role profile - Contact Centre Advisor.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 12 months Join our L&Q Energy Team at L&Q: An exciting opportunity has arisen to join our forward-thinking, Energy Team. With customers being our most important focus, the successful candidate will have a real passion for providing excellent customer service and the desire to make a difference. Working within the specialist L&Q Energy Customer Services Team our Contact Centre Advisors provide a professional front line service to customers supplied with heating and hot water from our communal and district heating systems. If this sounds like you, we would love for you to apply! Your impact in the role: Working to resolve calls on a first contact basis you will assist customers with metering and billing enquiries and help to fix heating and hot water issues, managing schedules and making bookings for engineers. Our Contact Centre Advisors are integral to the L&Q Energy customer experience and play a vital role in supporting our Energy Operations Managers, Heat Metering & Billing Manager, and Engineers to ensure we deliver an amazing customer experience. With a rapidly expanding heat customer portfolio, growing from 8,000 heat customers to more than 30,000 over the next few years this an exciting time to join L&Q Energy! We can offer you the opportunity of personal development and career progression, and most importantly career satisfaction. Our growing team of Contact Centre Advisors play an integral role in helping us to meet the needs and expectations of our customers contributing towards the overall success and achievements of the Team. What you'll bring: The successful candidate will be customer focused with excellent communication skills, great attention to detail, and be willing to go the extra mile. You will be required to demonstrate the following skills and experience. • Demonstrable experience delivering excellent customer service in a demanding customer-facing environment. • Have excellent problem-solving skills to ensure effective results for the customers are achieved. • Excellent interpersonal skills – both using the telephone, email, and face to face • Excellent IT skills with experience in using relevant IT systems and CRM software, and the ability to learn IT packages in Metering & Billing and building management systems • Experience in dealing with debt management and the ability to explain and set up payment plans to assist in the debt recovery • Experience in the communal heating and metering and billing sector is desirable. If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us!
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Associate Project Manager Apprentice
Houses of Parliament Restoral and Renewal Programme - London
£30,128 to £30,128 a year
HybridApprenticeshipFull time
An exceptional opportunity has arisen for an Associate Project Manager Apprentice to join our Lords Temporary Accommodation (LTA) Project Team on the Houses of Parliament Restoration & Renewal (R&R) Programme — the largest and most complex renovation of a UNESCO World Heritage building ever undertaken. This once-in-a-lifetime project will undertake the provision of temporary accommodation for the House of Lords to enable the Lords decant whilst the restoration work is being carried out. This role offers a unique and exciting environment in which to begin a career in Project Management and is a fantastic opportunity to gain hands-on experience working on a complex, high-profile project while studying towards a recognised Project Management qualification. As an Associate Project Manager Apprentice, you'll support the delivery of a high-profile refurbishment project, working alongside experienced project managers, consultants, contractors and stakeholders. You'll gain exposure to all aspects of project delivery, including planning, governance, risk management, reporting, stakeholder engagement and project controls. This role offers a unique opportunity to develop practical project management skills within a complex public-sector environment while contributing to the future of the Parliamentary Estate.
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Quantity Surveyor Apprentice
Houses of Parliament Restoral and Renewal Programme - London
£30,128 to £30,128 a year
HybridApprenticeshipFull time
An exceptional opportunity has arisen for a Quantity Surveyor Apprentice to join our Lords Temporary Accommodation (LTA) Project Team on the Houses of Parliament Restoration & Renewal (R&R) Programme — the largest and most complex renovation of a UNESCO World Heritage building ever undertaken. This once-in-a-lifetime project will undertake the provision of temporary accommodation for the House of Lords to enable the Lords decant whilst the restoration work is being carried out. This role offers a unique and exciting environment in which to begin a career in Quantity Surveying and is a fantastic opportunity to gain hands-on experience working on a complex, high-profile project while studying towards a recognised Quantity Surveying qualification. As a Quantity Surveyor Apprentice, you'll work alongside experienced commercial and project professionals. You'll play an important role in helping manage costs, support procurement activities and contracts, together with financial reporting and commercial governance as the project progresses through design and delivery stages. You'll gain experience across a wide range of commercial activities, including: • Supporting cost planning, estimating, forecasting and budget monitoring. • Assisting with procurement activities, tender documentation and supplier engagement. • Supporting contract administration, change control and commercial reporting. • Measuring and quantifying works from drawings, specifications and project information. • Contributing to risk and opportunity management activities. • Attending project, commercial and site meetings. • Producing reports, presentations and commercial documentation. • Working closely with project managers, consultants, contractors and suppliers.
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Triage and Referral Caseworker
Headway East London - London
from £17,996.16 a year, pro rata
HybridTemporaryPart time
About the Role We are looking for a Triage and Referral Caseworker who will be an initial point of contact for people seeking support from Headway London. They will identify individuals’ needs, explore appropriate support options and help people access the services they need. A key part of the role will be supporting people to access a Care Act needs assessment, working closely with local authorities to ensure their needs are understood and appropriately considered. The postholder will also help individuals access Headway London’s longer-term services, where appropriate, including supporting referrals and funding arrangements, or signposting and referring to external organisations. This position will involve building strong relationships with local authority teams and developing a good understanding of Headway London’s services and referral processes. This will help ensure people are connected with the right support as quickly and effectively as possible. Principal Duties and Responsibilities Triage and Assessment - Guide new referrals through the care needs assessment process, ensuring that each person’s individual circumstances, needs and priorities are fully understood. - Undertaking initial assessments and triage appointments to identify presenting needs, support requirements and any immediate risks. Referral Management - Support the casework service, ensuring assessments and further referrals and signposts are completed in a timely manner. - Maintain regular contact with individuals awaiting support. Referrals and Signposting - Support individuals to access appropriate services, including Adult Social Care Needs Assessments, welfare support, housing, health and community-based provision. - Provide signposting and referrals to relevant internal services. Fee-Based Services Development - Identify individuals whose needs may be appropriately supported through fee based services Discuss available options with individuals and families in a sensitive, person-centred way. - Facilitate referrals where appropriate and contribute to developing sustainable routes into both funded and fee-based provision. Partnership Working - Develop positive working relationships with local authorities, health services, hospitals and community organisations tosupport improved access for people living with brain injury. - Promote awareness of available services among external professionals and contribute to relevant partnership meetings where appropriate. Monitoring and Reporting - Maintain accurate and timely records of activity. - Maintain monitoring information of referrals, outcomes and the progress of waiting list reduction.
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Immigration Legal Assistant / Caseworker
Aspen Overseas - UB7 0EB
HybridPermanentFull time
Aspen Overseas Immigration is an Immigration Advice Authority (IAA) regulated organisation providing UK immigration advice and services. We are looking for an organised and motivated Immigration Legal Assistant / Caseworker to support our immigration practice. The successful candidate will work under the supervision of an appropriately authorised IAA-regulated immigration adviser and assist with the preparation and management of UK immigration matters. The role is suitable for someone with previous experience in UK immigration work or a strong interest in developing a career in UK immigration law.
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Casework Coordinator
Detention Action - E2 9HA
from £32,884 a year
HybridContractFull time
We are looking for a Casework Coordinator to join our organisation. Working as part of the Casework team, our successful candidate will be responsible, both directly and through working with volunteers, for casework and emotional support for people detained under immigration powers. Deadline: 9am Monday 16th November 2026 Full details about the role, including the person specification and how to apply, are available at charityjob.co.uk.
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Income Recovery and Enforcement Officer
London and Quadrant Housing Trust - London
£30,386 to £34,381 a year
HybridPermanentFull time
Title: Income Recovery and Enforcement Officer (NB the formal title for this post is Recovery & Enforcement Lead) Contract Type: Permanent, Full Time, 35 hours Salary: Starting from £34,381 per annum (London weighted salary) or £30,386 per annum (Regional salary) depending on experience. Grade: 6 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16th November 2026 – 15:00 Interview Dates: Week commencing 23rd November 2026 – In Person at Stratford, London Please click here for the role profile – Income Recovery & Enforcement Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Income Recovery Team at L&Q Are you looking to make a real impact in housing arrears recovery and enforcement? We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you’ll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary. You’ll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation. This is a fast-paced, target-driven role where you’ll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q’s ability to invest in homes and communities. If this sounds like you, we would love for you to apply! Your impact in the role: • Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required. • Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf. • Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court. • Take confident decisions on enforcement action, balancing risk and customer impact. • Work proactively to meet call and case management targets, handling a high volume of customer contact. • Provide residents with advice and signposting to maximise income and sustain tenancies where possible. • Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management. What you'll bring: • Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction. • Confidence in decision-making and managing a fast-paced, high-volume workload. • Strong customer service skills, with the ability to handle sensitive and challenging conversations. • Knowledge of welfare benefits and tenancy-related arrears processes. • Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively. If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more. At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us!
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Assistant Building Safety Manager - 8329
London and Quadrant Housing Trust - London
£37,451 to £45,500 a month
HybridPermanentFull time
Contract Type: Permanent, Full Time, 35 hours per week Salary: £37,451 - £45,500 PA Depending on experience Grade: 7 Reporting Office: Stratford, London - Agile working (Home, Office and Site combined) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16th November 2026 at 11 PM Interview Dates: W/C 23rd November 2026 via MS Teams. Please click here for the role profile - Assistant Building Safety Manager.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Building Safety Team at L&Q: L&Q is in the process of developing our Operational Building Safety Team within the Property Services Directorate. We are pleased to open the opportunity to join the team in the role of Assistant Building Safety Manager. The Assistant Building Safety Manager will support the Building Safety Managers achieving building safety compliance. The role works in close collaboration with Lead Building Safety Managers, Head of Service, and Director of Building Compliance & Engagement, alongside the Strategic Building Safety Team. As an Assistant Building Safety Manager, you’ll play a key role in ensuring our buildings remain safe, compliant, and well managed. You will be required to frequently visit higher risk residential buildings, travel between sites to conduct inspections including access to plant rooms, roof areas, service risers, staircases, basements and external structures and other operational areas as required. The successful candidate will be required to access different areas of buildings and sites to verify compliance and support building safety activities in all weather conditions in order to achieve, support and maintain compliance with current building safety regulations across buildings within your portfolio. You will gather and maintain critical building information, assist in developing Building Safety Case Reports, and work closely with Building Safety Managers to identify and manage building safety risks. Through your work, you'll help maintain the highest safety standards, support regulatory compliance, and contribute to creating safe homes and communities for our residents. We are looking for someone able to assist with promoting, communicating, and engaging across the organisation on building safety matters, including collaboration with residents, leaseholders, internal teams, and external stakeholders. Therefore, you must be confident in open and clear communication. Actively contributing on ‘whole building safety’ matters in all meetings internally and externally regarding allocated buildings. You will be collaborating with relevant teams to raise the profile of the Building Safety Team and awareness of its objectives and activities, working closely with the Strategic Building Safety team colleagues. This role will work to ensure that fire safety and building safety activities are correctly tracked and traceable through the Golden Thread, to ensure sufficient evidence is readily available to all stakeholders. The responsibilities will include contract management of consultants and service providers to source and for the provision of building safety information for the buildings within their remit. Supporting the Building Safety Managers in their duties to ensure that in-scope buildings within their management remit are safe to occupy, that they continue to be safe to occupy and that they comply with the Building Safety Act and other legislations and regulations, as well as taking initiatives to ensure residents also feel safe. The Assistants will work to regularly review maintenance and testing activities and outcomes, consider all potential risks, including fire and structural matters, whilst delivering high quality building safety management in line with policy, procedures, legislation and government guidance. If this sounds like you, we would love for you to apply!
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Assistant Project Quantity Surveyor - 8344
London and Quadrant Housing Trust - London
£35,951 to £39,531 a year
HybridPermanentFull time
Title: Assistant Project Quantity Surveyor Contract Type: Permanent Full-time 35 hours Salary: £35,951 - £39,531 per annum dependant on experience plus £1,300 Essential Car User Allowance Grade: 7 Reporting Office: West Ham Lane, Stratford, London Persona: Agile (home, office and site combined working) Closing Date: 16th November 2026 at 11pm Interview Dates: 24th November at our West Ham Lane, Stratford office. Please click here for the role profile - Role Profile - Assistant Project Quantity Surveyor.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more… Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. We are looking for a Commercial Professional with some Quantity Surveying experience to join the Property Services team in the position of Assistant Quantity Surveyor. The Assistant Quantity Surveyors work closely with the Quantity Surveyors and Senior Quantity Surveyors to ensure cost control and value for money in our operations. The Assistant Quantity Surveyors are responsible for the financial and contractual administration of workstreams and projects carried out by L&Q, ensuring that general quantity surveying duties are performed to the highest standard and ensuring full contractual and monetary entitlement in the most advantageous terms L&Q. The postholder will take ownership of the project and workstream to ensure all costs and required contracts are in place. Manage L&Q’s subcontractors and suppliers to always achieve best value to a programme whilst protecting the business contractually and providing accurate financial forecasting. Accountable for savings for project The postholder will be assisting in the implementation of mitigation strategies for immediate implementation of all matters relating to contract and subcontract for review by Senior Quantity Surveyor. You will support all Operational Colleagues and all other relevant colleagues to ensure that all significant project issues and correspondence and all necessary contractual processes have been observed. Candidates will have previous experience of measuring subcontractor accounts and implementing cost control techniques. They will also have experience in managing contractor performance. Candidates will be able to demonstrate: Strong analytical skills and must be highly numerate and data interrogation skills Experience of managing principal and subcontractor arrangements and relationships Commercial Awareness with good legal/contractual knowledge Competent in the use of standard methods of measurement – This should include Schedule of Rates (NHFs) Working toward Degree or HNC level in a related discipline or equivalent substantial experience Able to work well as part of a team and take initiative when working on their own If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Candidates will need to have a valid driving licence and access to a car to be eligible to receive Essential Car Users Allowance. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words. About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. Diversity and inclusion at L&Q | L&Q Group If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations. Click here to find out more about L&Q and why you should join us!
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Human Resources Officer
The United World Colleges (International) - London
from £32,500 a year, pro rata
HybridTemporaryFull time
Do you want to keep developing your HR career in the international charity sector? We have an exciting opportunity for a Human Resources Professional to join our dynamic HR team as our temporary HR Officer at UWC International. You will play an important role in supporting the day-to-day delivery of our HR services across our London and Berlin offices, while also contributing to the implementation of our new HR information system. Working under the guidance of the Head of HR and in collaboration with the HR Coordinator, you will have an opportunity to keep developing your HR career and learn on the role whilst providing a high-quality, confidential administrative support across the employee life cycle. We are looking for someone with previous HR administration and recruitment experience who is organised, proactive and confident working with HR systems and handling sensitive information. You will have excellent attention to detail, strong communication skills and a friendly, approachable manner. You will be comfortable managing competing priorities, working independently when needed and collaborating with colleagues across different teams and locations.
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