Clinical Fellow Ophthalmology | Imperial College Healthcare NHS Trust
IMPERIAL COLLEGE HEALTHCARE NHS TRUST - London
£45,715 - £69,976 per annum plus London Weighting
ContractFull time
An exciting opportunity has arisen in the Ophthalmology department at Imperial College Healthcare NHS Trust for a locum ED clinical Fellow on an initial 12 month contract to support the Emergency services. The post holder will work with the current body of ophthalmology consultants at WEH and CXH in the ophthalmology directorate of Imperial College Healthcare NHS Trust. The department is very busy, seeing over 5000 outpatients a month, and provides a tertiary referral service for West London. There is a very active research unit: ICORG (Imperial College Ophthalmic Group) which is a part of Imperial College’s department of Cancer and Surgery, and the team are actively participating in a number of phase 1 to phase 4 trials including surgical trials. The post holder will work with the consultants and allied professionals in the emergency ophthalmology department which offers a 24 hour emergency service, 7 days a week to the local population and for complex referred emergency work. The WEH emergency ophthalmology team are part of the Imperial Trauma centre team. Informal discussions/ visits to the Department are encouraged – to arrange please contact: Mr Ahmed Alnahrawy , ED clinical lead, ahmed.alnahrawy@nhs.net · The post is 10 Clinical sessions across ED/ Cataract Surgery and general clinics · Candidate expected to have experience in Emergency ophthalmic and general ophthalmology · Experience in Cataract surgery · Medical Qualification MBBS or equivalent · Will carry out research/ audit and teaching At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Main Duties and Responsibilities Provide High Quality Care to Patients in Ophthalmology · The post holder must be medically qualified and maintain GMC specialist registration. · To develop and maintain the competencies required to carry out the duties required of the post. · To ensure prompt attendance at agreed direct clinical care Programmed Activities. · To ensure patients are involved in decisions about their care and to respond to their views. Research, Teaching and Training · To provide high quality teaching to medical undergraduates and members of other health care professions as required by the Clinical Director · Participate in the West London weekly post-graduate ophthalmic teaching. Performance Management · To work with medical, nursing and managerial colleagues to ensure high performance. · to participate in auditing clinical service Medical Staff Management · To participate in team objective setting as part of the annual job planning cycle. Governance · To review clinical outcomes in designated area using external benchmarking data where appropriate, to identify and advise variances to the Clinical Director · Participate in clinical audit, incident reporting and analysis and to ensure resulting actions are implemented. · To ensure clinical guidelines and protocols are adhered to by junior medical staff and updated on a regular basis. · To keep fully informed about best practice in the specialty areas and ensure implications for practice changes are discussed with the Clinical Director · To role model good practice for infection control to all members of the multidisciplinary team. Leadership and Team Working This advert closes on Thursday 5 Nov 2026
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Cover Support Cleaner
Mitie
ContractPart time
In your new role as a Cover Support Cleaner you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. Rate of pay: £14.80 per hourPosition type: Fixed Term ContractType of employment: Part timeContractual hours: 8 hours per weekLocation: Informa, 240 Blackfriars Road, London, Greater London, England SW1E 6PA You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations. In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.
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Gritting Operative
Mitie
ContractFull time
Mitie Landscapes has an exciting opportunity for a Gritting only Operative to join our team at the UKs market leading FM company. Reporting to the Contracts Manager, you will be supporting Winter Services, carrying out gritting on various sites, throughout the Winter period ensuring you deliver the exceptional every day. Job Title: Gritting OperativeHourly Rate of Pay: £26.00Position Type: Fixed Term ContractEmployment Type: Full timeTotal Weekly Contractual Hours: Zero hours Location: Regional Recruitment, Brixton, Greater London, England SW9 8PSRequirements: Full UK Driving Licence You will be responsible for -Gritting various sites within your regional area -Driving a company vehicle with a gritting hopper -Filling your van with rock salt to distribute -Completing your duties in a safe and timely manner What we are looking for -A passion for working outdoors. -Prepared to work in an agile and flexible working environment. -A good understanding of smartphone technology. -Full driving licence
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Gritting Operative
Mitie
ContractFull time
Mitie Landscapes has an exciting opportunity for a Gritting only Operative to join our team at the UKs market leading FM company. Reporting to the Contracts Manager, you will be supporting Winter Services, carrying out gritting on various sites, throughout the Winter period ensuring you deliver the exceptional every day. Job Title: Gritting OperativeHourly Rate of Pay: £26.00Position Type: Fixed Term ContractEmployment Type: Full timeTotal Weekly Contractual Hours: Zero hours Location: Sainsburys, 179-183 Fulham Palace Road, London, Greater London, England W6 8QZRequirements: Full UK Driving Licence You will be responsible for -Gritting various sites within your regional area -Driving a company vehicle with a gritting hopper -Filling your van with rock salt to distribute -Completing your duties in a safe and timely manner What we are looking for -A passion for working outdoors. -Prepared to work in an agile and flexible working environment. -A good understanding of smartphone technology. -Full driving licence
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HR Administrator
CRG London Limited - London
PermanentFull time
Pachamama Group was set up in October 2014 with a mission to introduce inspiring hospitality concepts across the globe by doing it our way and making the impossible possible. Each restaurant concept is built to be a space where guests can enjoy offerings from diverse locales, in an environment that takes them away on a culinary journey. Pachamama Group is looking for an organised, proactive and detail-oriented HR Administrator to join our growing People Team and support HR operations across our London restaurants. This is an excellent opportunity for someone passionate about hospitality and people, who enjoys working in a fast-paced environment and is looking to develop their career in HR. Key Responsibilities Support recruitment, onboarding and induction processes, including Right to Work checks and employment documentation. Maintain accurate employee records and HR systems (Harri EMS, Mapal-One). Monitor HR compliance, mandatory training and probation reviews. Act as a first point of contact for employee and manager HR queries. Prepare and process employment documentation, contractual changes and HR records. Provide administrative support for employee relations processes. Coordinate internal communications, employee engagement initiatives and recognition activities. Support the People Team with day-to-day HR administration across all restaurants. What We're Looking For Previous HR administration or relevant administrative experience, ideally within hospitality. Excellent organisational skills and attention to detail. Strong communication and interpersonal skills. Ability to handle confidential information professionally. Proactive, positive and solution-oriented attitude. Good IT skills and willingness to learn new HR systems. Ability to multitask and prioritise in a fast-paced environment. Benefits & Opportunities Attractive salary based on your skills and experience. Referral scheme with a £300 bonus for a successful candidate. Complimentary breakfast and late lunch. Generous staff discount at all Group restaurants. 20 days of holiday + 8 bank holidays, supporting a healthy work-life balance. Other benefits include: A friendly and positive work environment fostering respect and teamwork. Psychological, financial and legal support through our Employee Assistance Programme (EAP). Monthly salary payments on the last Friday of each month. Access to the Stream app, allowing you to access up to 50% of your earned wages at any time. Pension scheme with a 3% employer contribution. Opportunities for career development, with regular appraisals to discuss progress and future opportunities within the Group. Join the Pachamama Family and help us create an exceptional employee experience!
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Parcelforce Delivery and Collections Driver - London South west (SM3 9QN)
Royal Mail - Sutton
£25201-27300 per annum
PermanentFull time
Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. Job Ref: 345343 Contract: Permanent Hours: 38 hours per week, with opportunities for overtime. Typical attendance is Monday to Friday 10am - 6pmLocation: Parcelforce Worldwide, London South West, Sutton, SM3 9QN Why this role pays off: - Starting salary: £25,201 per year £12.71 per hour - After 6 months: £27,561 per year £13.94 per hour - Opportunity to earn up to £30,000 per year, (based on a 38 hour week & overtime) - Paid weekday and weekend overtime - Additional Allowances:-o Monthly Non Pensionable Addition to Pay (£903.84 per year)o Weekly Driving Allowance (£26.73 weekly) Plus: - Outer London weighting (+£3,451 per year) - Excellent company pension - Paid holiday allowance starting at 22.5 days per year, rising with service - Medical cover (including eye and dental care) - Uniform and training - Additional Benefits - You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle. You’ll have access to a range of direct purchase benefits, including a Healthcare Cashplan, Dental Cover, Travel Insurance, Additional Life Insurance, Hospital & Death Benefit Plans and Voluntary Critical Illness cover.Be part of something biggerAt Parcelforce Worldwide, every parcel matters — and so do the people who deliver them. Join a team that’s proud of what it does, supports each other, and keeps customers smiling every day. What you’ll be doing - Sorting parcels and planning efficient delivery routes - Carrying out essential vehicle safety checks - Collecting and delivering parcels to homes and businesses - Providing a friendly, dependable service — whether it’s a birthday gift or important business mail What we’re looking for - A full manual UK driving licence (Cat B up to 3.5t) registered to your current address, with no more than 6 points - Ability to lift and carry parcels up to 30kg - Someone who’s friendly, dependable, and customer focused - Comfortable working independently but also a great team player - Looking for a stable, long-term role in a growing organisation About usParcelforce Worldwide is one of the UK’s leading express parcel delivery companies. As part of Royal Mail Group, we operate from 54 depots with over 5,500 dedicated team members. We combine smart tech with great people to deliver a smooth, efficient service. Join the team that delivers more than parcels – we deliver pride, purpose, and great service. Interested? Complete our short online application today. Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
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Waiting Staff - Part Time
Prezzo Trading LTD - Sutton
PermanentPart time
Front of House Team Member, Prezzo Italian Great nights out don't just happen. People like you make them. You can't miss Prezzo Italian right now. Our refurbished restaurants look stunning, with more on the way, and the food has never been better. Guests are noticing and the momentum is real. Now we need warm, friendly people to join our front of house teams and make every visit one to remember. Who we are Brava Hospitality Group is the home of great restaurant brands. We're the group behind Prezzo Italian, in towns and cities right across the UK, and a collection of much-loved central London restaurants: Jamie's Italian, Riding House Café, Nessa, Yasmin, Mortimer House Kitchen and, most recently, Bolo by Gennaro. And we're growing the footprint of every one of our brands. We're restaurant people at heart, and we believe every guest deserves brilliant food and exceptional hospitality from teams who love what they do. Prezzo Italian has been bringing the Italian classics to towns and cities across the UK since 2000. For our 25th birthday we gave it a fresh start: a brand-new look, beautifully redesigned restaurants, and a menu built around the dishes people love, made fresh and cooked properly. Prezzo Italian is the home of the Italian classics. We're a business on the way up, and the people who join us now will shape where it goes next. The role As a Front of House Team Member at Prezzo Italian, you're the first smile guests see and the reason they come back. You welcome, you recommend, you look after every table, and you make it look easy. At Prezzo Italian, it all comes down to two things: the impression we make and the connections we build. Every guest should leave feeling genuinely looked after, not just served. That starts with how we treat each other. Teams who look out for one another, have fun together and take pride in what they do create the moments guests remember and come back for. New to hospitality? You'll get full training and a team that has your back from day one. What you'll be responsible for Delivering exceptional hospitality • Greet every guest warmly and make them feel at home. • Know the menu and recommend dishes and drinks with real enthusiasm. • Take orders accurately, including allergen and dietary requests, following our procedures every time. • Keep an eye on every table so guests have what they need before they ask. • Make every guest's first and last impression one they remember. Being part of the team • Work closely with the kitchen and bar so every plate and drink goes out right. • Help your teammates when it gets busy. • Keep the restaurant clean, tidy and ready for guests. • Handle payments accurately and with care. What we're looking for Are you a Prezzo person? You're warm, genuine and generous with your time. You love great food and you love people even more. You make every guest feel welcome from the moment they walk in, you lift the team around you, and you take pride in getting the little things right. You bring energy, a sense of fun, and the confidence to make the call. • A friendly, confident way with people. • Energy and a positive attitude, even on the busiest nights. • A team player who's happy to muck in. • Pride in getting the details right. Experience is great, but it isn't essential. Your personality matters most, and we'll teach you the rest. What's in it for you You'll give a lot to this role. Here's what we give back. Reward • Tronc, so you share in the success of a busy restaurant • Company pension scheme, if you're eligible • Life assurance at 2x your annual pay • Paid holiday allowance • Refer a friend and earn up to £1,000 Time and wellbeing • Your birthday off, every year • Free or heavily subsidised meals on shift • 24/7 GP helpline and Employee Assistance Programme (EAP) • Stream (formerly Wagestream), our financial wellbeing app: access pay you've already earned, save straight from your pay, and get tools and guidance to manage your money Perks • 50% off at Prezzo Italian • 25% off at every other Brava restaurant • Share 25% off with up to 5 friends and family, even when you're not there • Free Tastecard and the Hospitality Rewards app for retail discounts Your future • Full training and ongoing development • Paths into Waiting Specialist, supervisor and management roles • Opportunities across our other brands Ready to join us? This is an exciting time for Prezzo Italian, and where we go next will be shaped by the people who join us now. If you love people and want to be part of a team that makes great nights out happen, we'd love to hear from you. Apply today. It takes a few minutes to start a conversation that could change your next five years. Brava Hospitality Group is an equal opportunities employer. We welcome applications from everyone, and we'll make reasonable adjustments at any stage of the process.
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Team Administrator | Oxleas NHS Foundation Trust
Oxleas NHS Foundation Trust - London
£30,630 - £32,346 pa inc
PermanentFull time
Important Sponsorship Information for this post: We are unable to offer a certificate of sponsorship for this post. An exciting opportunity has arisen for a team administrator to work within the Greenwich CAMHS Team. The post holder will have the following experience: - • To support staff within the multi-disciplinary team, by providing efficient and effective secretarial and administrative duties. • To ensure agreed processes and procedures are in place locally to support the team/service delivery in line with Trust policies and local guidelines. • Will be required to support the reception function to maintain a smooth running of Services. • You will be at times required to work on a shift pattern 9am-5pm, 8.30am-4.30pm, 10am-6pm • Will work closely with other admin colleagues to enable team working and effective cover arrangements. We will be recruiting into 2 Permanent Full Time Posts. • Responsiblefortheupkeepofdiariesfortheteam,responsibleforphotocopying,e-mailing,andmaintaininganefficientfilingsystem,ensuringfilteringofallincomingenquiries anddraftresponsesaccordingly. • Worksonowninitiativewithminimalsupervision,withabilitytoaskforhelpwhenrequired. • Managesandisabletoprioritiseworkload. • Responsiblefor liaising with staff within the team. • Ensuresthatpost/mailispromptlycollected,sorted andscanned into RIO; accordingly,actonowninitiative,whereappropriate,inresponsetoincomingmail. • Ensuresthatthemembersintheteamarebriefedinatimelymanner,ofanychangestosystemsand/orprocessese.g.,toensurethatallrelevantdocumentationinrelationtomeetings,agendas,circularsandchangesarereadilyavailableanddisseminated. • Accuratelygathers information, inputsand updatesRIOdatafor auditreturnsmanuallyorelectronically. • Datainputwithin Excelandupdate accordingly,sopostholdermustbeproficientintheuseofMicrosoftpackages. • BeactivelymaintainingdataqualitywithinRIO, including opening and closing of referrals. • To be responsible for inputting data onto RIO as required • Contributesideastoimproveefficiencyandeffectivenessofadministrativeprocesses. Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values: • We’re Kind • We’re Fair • We Listen • We Care Responsible for booking future appointments where necessary and highlighting any problems e.g. passing on information regarding changes to appointments and DNAs and any specific questions raised by patients etc. Responsible for ordering stationery, medical supplies for the team and liaising with the relevant suppliers. Post-holder will be required to interact with different stakeholders, liaise with patients daily, schedule appointments and organise changes to appointments. As the first point of contact to the team, post-holder must have experience and ability to relate to patients in a calm manner when they contact the team via telephone and recognise when to escalate queries for appropriate response. Daily use of computer for inputting data and typing of documents. Duties will require period of concentration in terms of active listening and identifying and solving problems on regular basis. Frequent interruptions during work such as, phone calls and responding to queries from colleagues. This is at times an extremely challenging and busy team where the post-holder will be required to be both flexible and adaptable and able to work under pressure occasional. Some of the work that the post-holder may have to deal with could be of a private and confidential nature and therefore discretion is an essential skill that is required. This advert closes on Wednesday 28 Oct 2026
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Trust Doctor (CT2 Equivalent) in Anaesthetics | Imperial College Healthcare NHS Trust
IMPERIAL COLLEGE HEALTHCARE NHS TRUST - London
£45,715 - £69,976 per annum +LDN Weighting + 1A banding (50%)
ContractFull time
Trust Doctor (CT2 Equivalent) in Anaesthesia, based at the Hammersmith Hospital for six months in the first instance, but may be extendable subject to satisfactory assessments. A minimum of six months prior anaesthetic experience is required for this post. The post is suitable to contribute to a CT3 equivalent year. Hammersmith Hospital is home to the West London Renal and Transplant Centre, has three large cancer treatment centres (hepatobiliary, upper GI and gynaecology) and a specialist cardiac service with a 24/7 primary angioplasty centre, cardiac and thoracic surgery and cardiac intensive care. In addition, it covers a broad range of other surgical specialities including endocrine, urology, obstetrics and infertility. Hammersmith Hospital is famous for its research achievements and has a large community of Imperial College London postgraduate medical students and researchers. General elective anaesthetic care Theatre list allocations change on a weekly basis which will allow the post holder to experience all of the anaesthetic subspecialties on offer at the Hammersmith under direct consultant supervision.Almost all of Hammersmith operating lists are designated consultant-delivered training lists. General anaesthetic duties include preoperative assessment, intra-operative care and post-operative management of theatre cases. In addition to elective theatre work, the post holder will cover cardiac arrests and the acute pain service when on call. The rota follows a full shift pattern with prospective cover and is compliant with theEuropean Working Time Directiveand the 2016 junior doctor contract. Team working Whilst on call the post holder is expected to be proactive and liaise effectively with the emergency theatre sister, anaesthetic registrar and relevant surgical specialities to prioritise the emergency workload and facilitate the timely management of any emergency theatre bookings. They are expected to respect other team members’ roles and to work constructively within the anaesthetic and theatre teams. They are expected to respond promptly and politely when called for assistance. At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share. Please talk to us at interview. Key areas of responsibilities Specialities on Hammersmith site: renal (including transplantation), urology, gynaecology incl pelvic oncology, endocrine, hepatobillary, upper GI & cardiothoracics. General responsibilities Theatre list allocations change weekly - this allows the post holder to experience all anaesthetic subspecialties at Hammersmith under direct consultant supervision. General anaesthetic duties include pre-op assessment, intra-operative care and postoperative mgmt of theatre cases. When oncall will cover cardiac arrests & acute pain service. Scope and purpose of job description A job description does not constitute a term & condition of employment. It is a guide to assist the employee to perform their job Outline of timetable Rotas:The dept currently operates a full shift rota compliant with New Deal, EWTD and 2016 junior doctor contract. 1:8 rolling rota (48 hours/week) Hammersmith Hospital Normal theatre working day 07:30 – 17:30 Long Day 07.30 – 20:00 (1:8) Night shift 19.30 – 08:00 (1:8) Teaching: Is weekly in the anaesthetic dept & via MS Teams - it is consultant & trainee-delivered & consultant-supervised. Clinical Governance The Trust adheres to a strict clinical governance programme supported by Dr F Plaat representing anaesthesia at Hammersmith Hospital. Audit There is a rolling programme of audit mtgs, the post holder is expected to participate in the clinical audit programme. Education The department will provide appropriate non-clinical training opportunities This advert closes on Thursday 22 Oct 2026
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Deputy Head Housekeeper
Omni Facilities Management
£16.25 to £16.25 an hour
PermanentFull time
Immediate start following a successful interview We're hiring a Deputy Head Housekeeper to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Deputy Head Housekeeper who will be responsible for assisting the Head Housekeeper in leading and coordinating all the housekeeping areas of the hotel. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) MAIN DUTIES People Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals Support with engaging, training, leading, and inspiring the housekeeping team Ensure a consistently high level of customer care is always delivered Ensure the hotel achieves the set target for all housekeeping related audits Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction Maintain high staff satisfaction and manage turnover effectively Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business Conduct regular team member appraisals Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis Evaluate performance of all team members under your direction Ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained Ensure all staff are fully conversant with Health & Safety policies and procedures, attend relevant training and that attendance on Health & Safety related training courses is recorded correctly Ensure all staff are trained and adhere to lost property policy Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct Quality Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required To ensure all keys are signed out and in and regular key audits are completed Assist with the management of lost property To ensure all maintenance defects are reported and rectified Promote a culture where all wastage is kept to a minimum To ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues All cleaning materials and guest supplies are stored correctly To check from 75 to 95 rooms on daily basis To check all vacant ready rooms on daily basis Public areas and Linen Room quality checks and management Profit Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages Take initial responsibility for managing and resolving all and any payroll or other Team Member queries To ensure all stores are ordered in line with company budgets To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis Linen management using the Linen Tracker PREVIOUS REQUIRED EXPERIENCE Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment Previous people management experience Experience of dealing with budgets, including analysing profit and loss Desirable to have experience of dealing with Health & Safety matters ESSENTIAL SKILLS Excellent interpersonal skills Excellent written and verbal communication skills Proficient in the use of Microsoft office packages including Word, Excel, and Outlook Ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts Ability to work effectively under pressure Excellent organisation skills Ability to motivate and inspire others Flexible with a willingness to learn
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