Contract & Change Manager
Government Recruitment Service - London
£58,207 to £71,178 a year
PermanentFull time
Defra Group receives a diverse range of shared services through the Government Shared Services Framework, delivered through outsourced providers and supporting critical business services across Defra Group. Operating within a complex landscape of contractual arrangements, stakeholders and governance structures, the Shared Services team plays a key role in ensuring contractual obligations are effectively managed and future business requirements are supported. As Contract and Change Manager, you will support the Head of Contracts, Change and Improvements in managing key aspects of Defra Group's shared services contractual arrangements. The role has a particular focus on contract governance, supplier engagement, contractual change management, audit and assurance activities, and ensuring contractual obligations are effectively managed across the shared services portfolio. Working closely with suppliers, the Framework Authority, Defra Group organisations and wider government stakeholders, you will lead activity that supports the effective operation and evolution of the shared services contract. You will provide expert advice on contractual matters, coordinate complex change activity, manage contractual risks and dependencies, and help ensure that business requirements, strategic priorities and transformation initiatives are appropriately reflected within contractual arrangements. This is a varied and influential role, requiring strong stakeholder management, commercial awareness and the ability to operate confidently across multiple workstreams, bringing together contractual, governance and strategic considerations to support the successful delivery of Shared Services across Defra Group. Uphold and enhance effective contract management across Defra Group's shared services arrangements by establishing and maintaining strong relationships with suppliers, the Framework Authority, internal stakeholders and wider government partners. Work across organisational boundaries to understand cross-cutting contractual issues, support their resolution and promote Defra Group's Shared Services strategic objectives. Lead the management of contractual change, acting as the focal point for the Request for Change (RFC) process. Work with stakeholders, suppliers and programme teams to assess, negotiate and implement contractual changes, ensuring proposals are effectively governed and aligned to business requirements, contractual obligations and strategic priorities. Utilise extensive knowledge of contractual arrangements and supplier management principles within a multi-customer environment to support effective decision-making. Take a leading role in negotiations between stakeholders, suppliers and the Framework Authority, balancing differing priorities and achieving successful contractual outcomes through the application of best practice contract management techniques. Lead and coordinate contract audit and assurance activity, working with stakeholders and suppliers to ensure contractual compliance, appropriate governance and effective management of audit findings, recommendations and resulting actions. Work collaboratively with Group Corporate Services (GCS) functions, Defra ALBs, departmental representatives and Process Owners to understand emerging business requirements, assess contractual implications and ensure contractual arrangements continue to support organisational objectives and strategic change initiatives. Provide expert advice and guidance on contractual, governance and supplier management matters, developing solutions to complex issues within contractual, policy and best practice frameworks. Support the Head of Contracts, Change and Improvements in identifying and managing contractual risks, dependencies and opportunities arising from changing business needs, government policy developments and transformation activity, including impacts associated with the Synergy programme. Lead, motivate and develop team members, fostering a collaborative and professional culture, supporting recruitment activity and ensuring the team has the capability and resilience required to deliver its objectives.
Read more
Technical Services Manager
CBW Staffing Solutions Limited - London, London
£85,000 to £85,000 a year
PermanentFull time
Technical Services Manager – Leading FM Provider – Mayfair - 85k + Package Would you like to work for one of the leading maintenance providers in London? Have you got a proven track record with the technical facilities and maintenance services industry? If so please read on... An excellent opportunity has arisen to join one of the UK's leading companies in the facilities industry. They currently maintain a number of facilities and maintenance contracts across the UK and are looking for a Technical Services Manager to work in a brand new high profile building based in Mayfair. The main purpose of the job will be to ensure that technical operations within the building are maintained to a very high standard. The role will also be responsible for managing the maintenance shift team on site and also dealing with external subcontractors. The role will be supported by a site admin and also a team of four multi skilled shift engineers. The technical manager will also need to maintain the site's PPMs to 100% completion at a high quality level, ensure compliance and health and safety are conducted to a high standard and also make sure the asset register is updated on a routine basis. Other on site duties will also include: - Manage all technical issues across the buildings. - Responsible for managing the company’s H&S and environmental performance on each site. - Plan and implement building shutdowns and basic client project works. - Responsible for managing the company’s quality procedures on each site. - Recruitment of any new staff required on sites. - Responsible for the technical development of all staff, which will include annual appraisals. - Management of client relationships on a daily basis. - Management of all reports. - Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue. - Responsible for the permit system. Applicants for this role must be able to demonstrate the following: - Qualified in electrical or mechanical engineering discipline; C&G, HNC, HND or higher. - Strong understanding of building management systems. - Strong technical engineering understanding. - Previous HV experience. - Previous experience of managing engineering teams. - Experience of service delivery in high profile financial offices or critical data centres. - Ability to communicate both verbally and in writing with all levels of staff and clients.
Read more
Hotel Reception Manager
Clermont Hotel Group - London
PermanentFull time
Hotel Reception Manager The Royal Horseguards Contract: Full Time Payment: Salaried Salary: £33825 per annum The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place. What you’ll be doing As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same. What you’ll bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service A keen eye for detail to ensure the highest standards at all times A deep passion for hospitality and guest satisfaction Excellent communication skills, with the ability to connect naturally with guests and team members Analytical skills for problem-solving and sales strategy Knowledge of Opera is beneficial but not essential What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Read more
Ward Manager - Oncology
NHS Jobs - London
Negotiable
PermanentFull time
Clinical Leadership Provide visible and effective clinical leadership across the ward and act as an expert resource for nursing practice. Ensure high standards of patient care are developed, implemented, monitored, and maintained. Lead by example and promote evidence-based practice and continuous quality improvement. Support and guide the multidisciplinary team to ensure optimal patient outcomes and experiences. Maintain a clinical presence within the ward, supporting patients, families, and staff. Team Leadership and Workforce Management Lead, motivate, and develop a multidisciplinary team, creating a positive, inclusive, and high-performing culture. Conduct annual performance appraisals and provide regular feedback and coaching to colleagues. Develop and implement performance and development plans where required. Promote staff wellbeing, engagement, retention, and professional development. Lead recruitment activities and workforce planning to ensure safe staffing levels and appropriate skill mix. Operational and Financial Management Oversee the day-to-day operational management of the ward. Manage workforce resources, rostering, patient flow, and service delivery. Monitor performance against key quality, operational, and financial targets. Manage allocated budgets and resources in a cost-effective and efficient manner. Ensure compliance with regulatory, governance, and organisational standards. Quality and Service Improvement Drive continuous improvement initiatives to enhance patient care and operational effectiveness. Lead audits, quality assurance activities, and service development projects. Ensure compliance with clinical governance frameworks, policies, and procedures. Identify opportunities for innovation and implement best practice across the service. Patient Experience Champion person-centred care and ensure patients are treated with dignity, respect, and compassion at all times. Promote a culture focused on delivering exceptional patient outcomes and experiences. Collaborate with patients, families, and stakeholders to continuously improve services.
Read more
Duty Security Manager
Mitie
PermanentFull time
Duty Security Manager 📍 Tate Modern / Tate Britain, London 🕒 Full Time Lead Security Operations at One of the World's Most Recognised Cultural Institutions We're looking for an experienced Duty Security Manager to lead daily security operations across the Tate estate, ensuring a safe, secure and welcoming environment for visitors, colleagues, high-profile guests and special events. This is a hands-on leadership role where you'll be responsible for managing frontline security teams, responding to incidents, coordinating major events, and maintaining exceptional service standards at one of London's most iconic visitor destinations. What You'll Be Doing -Leading and managing Security Officers, Leading Officers, Reception and Logistics teams -Acting as the operational lead for daily security activity and incident management -Ensuring staffing levels, deployments and front-of-house coverage are maintained -Supporting the delivery of VIP visits, exhibitions, media activity and special events -Building strong relationships with Tate stakeholders and operational teams -Investigating incidents and producing operational reports -Monitoring security systems and escalating faults where required -Driving high standards of customer service, safety and security -Coaching, developing and motivating frontline teams -Supporting compliance with all security, health & safety and contractual requirements What We're Looking For -Previous experience managing security operations within a complex, customer-facing environment -Strong people leadership and team management skills -Ability to remain calm and make decisions under pressure -Experience managing incidents, security systems and operational deployment -Excellent communication and stakeholder management skills -Passion for delivering exceptional visitor and customer experiences -Flexible, proactive and solutions-focused approach Essential Qualifications -SIA Door Supervisor Licence -CCTV Licence -IOSH Qualification -First Aid qualified (or willing to undertake training) Why Join Us? This is an opportunity to play a key role in protecting one of the UK's most prestigious cultural organisations while leading a dedicated team in a fast-paced and unique environment. No two days are the same, from managing major exhibitions and VIP visits to supporting thousands of visitors every day. If you're an experienced security leader looking for your next challenge, we'd love to hear from you. Apply today and help create a safe and welcoming experience for everyone who visits Tate.
Read more
School Office Manager
senploy
£100 to £130 a day
ContractFull time
School Office Manager - Specialist SEN School - Croydon Location: Croydon, CR0 - commutable from South Croydon, Thornton Heath, Purley, Norwood and surrounding areas Pay: Competitive, dependent on experience Start Date: November 2026 - essential Hours: Full-time, Monday to Friday Contract: Long-term temporary, with potential to become permanent Setting: Specialist SEN School Long Term Futures is recruiting an experienced and highly organised School Office Manager to join a specialist SEN school in Croydon for a full-time position starting in November 2026. This is a key role within the school's administrative and operational team, requiring someone who can confidently manage day-to-day office functions, oversee financial administration and maintain accurate school records. We are looking for someone with previous school office experience, strong knowledge of school management systems such as SIMS, and confidence handling invoicing, DBS administration, safeguarding documentation and general school compliance. The successful candidate will be proactive, professional and comfortable managing competing priorities in a busy specialist education environment. About the Role - Use SIMS or similar school management information systems (MIS) to maintain accurate pupil and staff information - Process and monitor invoices, purchase orders, payments and financial records - Support school finance procedures, budget tracking and reconciliation tasks - Coordinate DBS checks, safeguarding documentation and safer recruitment administration - Maintain accurate staff compliance records and support updates to the Single Central Record (SCR) - Manage pupil attendance records, admissions information and school data - Handle confidential pupil and staff information in line with GDPR requirements Ideal Candidate Profile - Experience as a School Office Manager, Senior School Administrator or School Business Support Officer - Confident using SIMS or similar school MIS systems - Practical experience with invoicing, purchase orders and financial administration Why Work with Long Term Futures? - Potential progression into a permanent position - Dedicated consultant support throughout the recruitment process - Opportunities to develop experience within specialist education Next Steps If you're an experienced School Office Manager or Senior School Administrator with strong knowledge of SIMS, invoicing and DBS administration, we'd love to hear from you. Apply today with your CV. Shortlisted candidates will be contacted by Hannah at Long Term Futures. Long Term Futures is committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to safer recruitment checks including an enhanced DBS check and satisfactory references.
Read more
Premises Manager - School
senploy
£100 to £140 a day
ContractFull time
Premises Manager - Specialist SEN School - Croydon Location: Croydon, CR0 - commutable from South Croydon, Thornton Heath, Purley, Norwood and surrounding areas Pay: Competitive, dependent on experience Start Date: ASAP - Immediate Start Hours: Full-time, Monday to Friday Contract: Long-term temporary, with potential to become permanent Premises Manager - Croydon Long Term Futures is recruiting a reliable, proactive and experienced Premises Manager to join a specialist SEN school in Croydon, CR0, for an immediate start. About the Role - Oversee the day-to-day maintenance, security and management of the school premises - Take responsibility for opening and locking the school site, including keyholding and alarm systems - Carry out general DIY, repairs and maintenance, including minor plumbing, painting, decorating and basic carpentry - Conduct regular site inspections to identify and resolve maintenance issues - Ensure the school complies with relevant health and safety regulations - Carry out and maintain fire alarm checks, emergency lighting inspections and routine safety testing, as appropriate to training and responsibilities - Manage external contractors, maintenance providers and scheduled works - Assist with furniture movement, room preparation and general site organisation Ideal Candidate Profile - Previous experience as a School Premises Manager, Site Manager, Caretaker or Facilities Manager - Strong practical DIY and general maintenance skills - Good understanding of health and safety requirements, ideally within a school or educational setting - Knowledge of fire safety procedures, risk assessments and site compliance - Reliable and comfortable undertaking keyholding, opening and closing responsibilities - Understanding of safeguarding and maintaining safe environments for vulnerable pupils - Experience working in a specialist SEN school or similar setting would be advantageous Why Work with Long Term Futures? - ASAP start available - Potential to progress into a permanent position Next Steps If you're an experienced Premises Manager, School Site Manager or Caretaker looking for a full-time opportunity in Croydon, we'd love to hear from you. Apply today with your CV. Shortlisted candidates will be contacted by Hannah at Long Term Futures. Long Term Futures is committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to safer recruitment checks including an enhanced DBS check and satisfactory references.
Read more
Patient Services Manager
NHS Jobs - Kent
Negotiable
PermanentFull time
JOB DESCRIPTION JOB TITLE: Patient Services Manager (PSM) SALARY: Depending on experience HOURS: 37.5 hours per week, Monday to Friday About us The Chislehurst Partnership is a forward-thinking GP practice formed through the merger of The Woodlands Practice and Chislehurst Medical Practice. We provide high-quality, person-centred care to approximately 24,000 patients across three sites in the heart of Chislehurst. We are committed to delivering excellent patient care through innovation, collaboration, and continuous improvement. Our multidisciplinary team, including GPs, GP Registrars, Mental Health Practitioners, Nurses, Healthcare Assistants, Social Prescribing Link Workers, First Contact Physiotherapists, and Physician Associates, work together to support the health and wellbeing of our local population while fostering a positive, inclusive, and supportive working environment for staff. Job Summary To provide support to the Practice Manager and work with the management team across a range of duties relating to the patient experience. To lead a team of 30 Care Navigators across both sites with the support of a Lead Care Navigator. This role is supported by 2 Patient Services Assistants who work collaboratively with the PSM to deliver our outstanding patient service. The main purpose of this role is to ensure excellent communication within the team and to patients, an efficient and organised service provision and support the practice with improvements. The PSM will lead the team to deliver a professional and helpful service and to provide excellent communication between patients, doctors and the wider team. The PSM will also need to be responsive to practice policies, priorities and the changing needs of the service and adapt the workload as required. To act as a role model, demonstrating and promoting the standards expected by the partnership and creating the energy and enthusiasm for the service. Confidently managing a large team of staff, supporting staff development, providing guidance and direction. Act as a focal point for communication, advising on methods of communication and best practice. Responsibilities of the post General Work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary Lead the patient facing team with a positive attitude and a friendly and helpful service delivery Promoting and modelling the highest standards of customer care for all patients Provide support to Care Navigators and other team members to assist them in their role Attend training courses and meetings as and when required Undertake any other tasks commensurate with the role Care Navigation team Management of the Care Navigator team Managing rotas to ensure adequate staffing levels are maintained and arranging cover when needed. Organise and facilitate staff appraisals, 1-1s and probation review meetings Absence management including return to work meetings Training and development assessment and completion Assist with recruitment Training and mentoring new staff Lead and support the teams Facilitate communication with the teams regularly Update teams with system changes and general feedback or information relevant to the role Practice Policies Assist the practice management team with preparing new practice policies & protocols where appropriate and ensure teams receive refresher training when required Ensure all Practice Protocols are understood and adhered to within the Care Navigation team Patient Communication Patient feedback Respond to patient & record comments Share with relevant teams as learning / improvements Patient engagement monitoring review team service provision and feedback to the team/individuals Oversee FFT submission Work alongside the Patient Participation Group (PPG) and attend meetings Patient online access / NHS app Support team promoting online services Review access processes to enable the easiest pathway for patients -Patient Complaints Ensure practice policy for complaints management is completed in a timely manner Record and manage all complaints & responses Lead on quarterly complaints review meetings with the complaints lead Partners Submit annual Ko41b return Share with the Care Navigation team any learnings from complaints relevant to their role Highlight to the Practice Manager any complaints relating to other team members Implement agreed changes from complaints Care Navigation Administration Ensure all duties and tasks are completed by the team each day Oversee daily management of submitted online requests Ensure all staff have competence to handle any administrative or patient tasks Oversee delegation of general housekeeping duties Make sure the working environments are tidy, information governance compliant, safe and minimising waste where possible Ensure the team operate within practice policies with particular attention to patient confidentiality and information security measures Oversee significant events which relate to the Care Navigation team Work with the team to support development of effective processes and ensure the operational day is supported by the team. Ensure the Care Navigation team monitor the tidiness of the premises and practice notice boards displaying relevant and up to date information for patients. Maintaining sufficient stock of paperwork at reception area Monitor effectiveness of systems and report any problems or variations as required Observe and manage the volume of telephone calls, online enquires and the number of patients in the reception area. Services Promotion Review accessibility for all patients physically in the practice as well as through IT / telephone systems
Read more
Deputy Site Manager
NHS Jobs - Enfield
from £16.50 an hour
PermanentFull time
JOB DESCRIPTION TITLE:Deputy Site Manager ACCOUNTABLE TO: The Practice Partners, MHP-Site/Practice Manager MANAGES: The administrative staff of the practice LIAISES WITH The patients of the Practice All members of the Practice staff team Other professional staff working in or with the practice Community Trust staff, particularly the members of the Primary Care Team Staff of the local Health Authority and Primary Care Group The Local Authority Other agencies connected with the practice Suppliers of goods and services OVERALL OBJECTIVES To play a pivotal role in the delivery of high quality primary health care. To provide and support the Site/Practice Manager in management resources for the achievement of the team's goals. To report to and support the Site/Practice Manager in the provision of high quality patient services within a safe, efficient working environment by providing effective support to clinicians and the administrative team. The Deputy Site Manager will also work closely with the Site/Practice Manager to develop the financial/patient care performance of the practice via QOF, LCS and Enhanced Services. The Deputy Site Manager will lead the daily management of the practice and will ensure staff rotas are adequate and well planned to meet the practice's needs. The Deputy Site Manager will address issues as they arise to keep all services running smoothly. To achieve this, the Deputy Site Manager will manage, train and develop the administrative team and liaise with clinical team members throughout the day to enable clear communication and team working across the site. KEY RESPONSIBILITIES AND DUTIES Main Responsibilities The Deputy Site Manager will analyse performance and follow protocols for each of the targets listed below. This will typically include liaison with the Site/Practice Manager and relevant clinical staff. The Deputy Site Manager's areas of responsibility include: Quality and Outcomes Framework (QOF) ALL Enhanced Services and Locally Commissioned Services (LCS) Contractual Requirement (alongside Site/Practice Manager) Medicines Management Childhood immunisations Other immunisations (Contractual Additional Service) Influenza vaccinations Registrations (alongside Reception Lead) EMIS Workflow Management Training and development of administrative staff IT Lead Enhanced Services, LCS and other services submissions Payment reimbursement submissions (congestion charge and PPA) Staffing rota and management Medical Report and Non-NHS Work Management Recruitment, induction and training of new administrative staff and locum cover Practice statistics and feedback collection/analysing data Maintain Practice Registers: Learning Disabilities, Palliative Care, Housebound, Child Protection, Unplanned Admissions, Carers etc. (work and delegate alongside other administrators) Assistant to Practice Manager KPI's and Target Framework To read and be aware of all the Enhanced Services, Locally Commissioned Services, QOF, BMA Contracts, KPI's, Medicines Management and additional Services. To be updated with specifications on an annual and ad hoc basis of all requirements. To plan and implement processes to achieve targets. To work alongside Partners, GPs, Nurses and administrative staff to achieve targets. Submissions of all target and audit-based work as per specifications and contracts. Planning To liaise with Clinical Partners, Managing Partner and Site/Practice Manager in setting strategic planning targets and share joint responsibility with them for achievement of these targets. To undertake tasks towards the agreed aims and be wholly responsible for them. Team and Personnel Management To plan and co-ordinate the recruitment, induction and training of new administrative staff. To assist in planning and recruitment of locum cover. To assist in the preparation of a work rota for the doctors and arrange locum cover when necessary. To be responsible for the organisation of the reception staff rota, ensuring adequate cover during periods of staff sickness or leave. To identify and meet the team members' training and development needs. To monitor staff sickness and absence and oversee the leave rota. To ensure that all Practice staff are aware of the need for confidentiality, both of patient and Practice information. Patients To be aware of patients' needs and work towards Practice innovation to meet those needs. To be responsible for the collection and collation of data and feedback about patients' needs and satisfaction. To liaise with patient and community representatives. Quality To be accountable with the other team members for setting standards of quality and service provision and monitoring their achievement. To promote ideals of quality and achievement of standards amongst all team members. To co-ordinate all audits within the practice. Finance To work alongside the Site/Practice Manager for the setting up of new, and maintenance of existing, systems to maximise all Practice income. Where required by the Central Finance Team, to monitor and check the accuracy of the Enhanced Services, Contractual Requirements and other PMS claims and ensure that all claims are submitted on a monthly and quarterly basis. To ensure PPA reimbursement forms are completed and submitted on a monthly basis. Supervise and liaise with Site/Practice Manager for the purchasing of all equipment, drugs, supplies and stationery and ensure best value is obtained, where central ordering is not applicable. Information Technology and Computing The Deputy Site Manager will be IT Lead on all EMIS templates, searches, protocols and concepts updates. Ensure IT hardware and software is well maintained where appropriate, liaising directly with Systems IT and GP IT teams. To also ensure all updates/upgrades go smoothly. To be Smart Card Sponsor for the practice alongside the Site/Practice Manager. To ensure that read codes are correctly administered across records throughout the practice. The DSM will work with the Site/Practice Manager to develop electronic templates to better manage read coding requirements. To utilise clinical software to perform searches, extracting and validating patient and statistical data for the preparation of reports. Practice Reception/Administration To maintain and further develop systems and protocols for the smooth and efficient running of the reception, appointments and administration system. To maintain a thorough knowledge of reception and administration systems. To be prepared to undertake reception or secretarial duties in the case of absence of usual reception/administration staff due to annual leave, sickness or any other reason. Liaison To promote good relationships between the Practice and outside bodies such as Health Authorities, Primary Care Groups, community trusts, patient and community groups, the bank and accountant, etc. To prepare for, organise and attend practice, wider health team and management meetings and follow up decisions made. To liaise with the Managing Partner and Site/Practice Manager on all necessary matters. Personal and Professional Development To actively seek to keep professional knowledge and skills up-to-date, including assessment of own learning needs and attendance at relevant training courses as required. Information Governance To ensure that the Information Governance framework is adhered to. Personal information within the practice needs to be dealt with in a confidential and secure manner. To ensure all members of staff have adequate training to provide consistency to information handling. Equal Opportunities The post holder will ensure that the Practice Policies and the Health Authority policies on Equal Opportunities are understood and adhered to. Health and Safety Be aware of your responsibility under the Health and Safety at Work Act 1974 and ensure that agreed safety procedures are carried out in order to maintain a safe environment for employees, patients and visitors. Other Duties To undertake such other duties as may reasonably be required. To be flexible in approach, recognising the needs of a developing practice. Assistant to Practice Manager. NB: This job description may change in the light of developments within the Practice, national policies or personnel factors and will then be subject to amendment in consultation with the post-holder.
Read more
Assistant Workplace Manager
Mitie
PermanentFull time
Assistant Workplace ManagerLocation: City of LondonHours: Monday to Friday, 40 hours per weekReporting to: Workplace Manager Role OverviewWe are looking for an experienced and proactive Assistant Workplace Manager to support the day-to-day operation of our established client's London headquarters. Working closely with the Workplace Manager, you will help ensure the workplace is safe, efficient, welcoming and consistently delivers an excellent experience for employees, visitors and stakeholders. This is a visible and hands-on role supporting the delivery of both hard and soft facilities services, daily workplace activities, contractors, systems, reporting and team engagement. You will also support our Front of House operation, including providing reception desk cover during periods of team absence, annual leave or operational need. You will act as a key point of contact for the client and wider workplace teams and will deputise for the Workplace Manager when required. Key ResponsibilitiesWorkplace & Facilities Operations -Support the Workplace Manager with the smooth day-to-day operation of the London HQ. -Assist with the coordination and monitoring of both hard and soft FM services. -Coordinate planned and reactive maintenance activities, contractors and service requests. -Carry out regular workplace inspections and site walks, identifying issues and ensuring actions are followed through to completion. -Ensure workplace faults, requests and operational issues are logged, tracked, escalated and resolved appropriately. -Support health and safety, compliance, workplace audits and site standards. -Work closely with service partners and contractors to maintain high standards across the workplace. -Take ownership of day-to-day operational issues and support the Workplace Manager with wider workplace initiatives. Front of House Support -Work closely with the Front of House team to ensure a consistently professional and welcoming experience. -Provide reception and Front of House desk cover during periods of team member absence, annual leave, breaks or unexpected staffing gaps. -Support the management of visitors, employees, calls, queries and general Front of House activities when providing cover. -Maintain excellent presentation, customer service and workplace standards at all times. -Work flexibly across the workplace to ensure continuity of service and a positive customer experience. Client & Stakeholder Management -Build strong and professional relationships with the client and key stakeholders. -Act as a point of contact for workplace and facilities queries. -Respond proactively to client requests and operational issues, ensuring actions are managed through to resolution. -Support the Workplace Manager with client meetings, operational reviews and reporting. -Understand client priorities and help identify opportunities to continually improve the workplace experience. Team Support & Leadership -Support the Workplace Manager with the day-to-day coordination and engagement of the onsite team. -Provide guidance, support and direction to team members when required. -Assist with team briefings, one-to-ones, training and development activities. -Promote a positive, professional and customer-focused team culture. -Support team engagement and recognition initiatives. -Help maintain effective staffing and operational coverage across the workplace. -Deputise for the Workplace Manager during periods of absence or when required. Systems, Reporting & Administration -Maintain workplace and facilities management systems, ensuring information is accurate and up to date. -Monitor service requests, maintenance activity, outstanding actions and service performance. -Support the production of client reports, KPIs and operational updates. -Maintain accurate records relating to contractors, compliance, incidents and workplace activity. -Support supplier, purchasing and invoice administration where required. -Use workplace data, feedback and trends to help identify opportunities for service improvement. About YouWe are looking for someone with: -Previous experience within a corporate workplace, facilities, hospitality or commercial office environment. -Experience supporting the delivery of hard and soft facilities services. -A good understanding of workplace operations, maintenance and service delivery. -Experience within or supporting a Front of House, reception or customer-facing environment. -Some previous supervisory, team leadership or management experience. -Strong customer service and client relationship skills. -Confidence working with contractors and service partners. -Good understanding of workplace health and safety and compliance. -Strong organisational skills and the ability to manage multiple priorities. -Confidence using workplace/FM systems and completing operational reporting. -Strong written and verbal communication skills. -A proactive, flexible and hands-on approach. -The confidence to step into reception and other operational areas when required. -A genuine passion for delivering an excellent workplace and customer experience. What Success Looks LikeThe successful Assistant Workplace Manager will be a visible, proactive and dependable presence within the workplace, supporting the Workplace Manager while taking ownership of day-to-day operational activity. You will be comfortable moving between facilities management, client support, team leadership and Front of House delivery, stepping in wherever needed to maintain a seamless service. You will build strong relationships with the client, team and service partners and demonstrate the capability to step up and lead the workplace in the Workplace Manager's absence, providing a natural development pathway towards a future Workplace Manager role.
Read more