Contract Manager
Carlisle Support Services - London
from £62,000 a year
PermanentFull time
Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site. The role Carlisle Support Services is looking for a Contract Manager to ensure Carlisle Support Services successfully delivers its contractual, operational, financial, security and customer service objectives at Southbank Centre. The role will provide strong operational leadership across both day-to-day security operations and major events, ensuring that the security function remains proactive, professional, intelligence-led and aligned with the needs of a complex cultural and public-facing venue. The Contract Manager will play a key role in supporting Southbank Centre's approach to counterterrorism, protective security and Martyn's Law, ensuring that security arrangements, personnel, training, procedures and event plans appropriately reflect the evolving threat environment. Your core role will include but not be limited to the following activities: Ensure all personnel understand and actively support Southbank Centre's vision, values, culture and customer experience. Promote a security culture that is professional, welcoming, proportionate and appropriate to a major cultural venue. Ensure security service levels are consistently delivered in accordance with contractual requirements and client SLAs. Lead the day-to-day security operation across Southbank Centre, ensuring appropriate staffing, supervision and deployment. Ensure protection of client personnel, visitors, performers, contractors, assets, reputation and business continuity. Maintain a strong understanding of the venue's physical security measures, access control, CCTV, alarm systems, communications systems, patrol technology and other electronic security measures. Ensure security patrols, access control, key control, searching, bag checks and other security procedures are delivered consistently and professionally. Take a role in the support of planning and delivery of security arrangements for events across Southbank Centre. Work closely with the Event Manager, venue teams and relevant stakeholders to ensure appropriate security plans are developed for events. Assess security requirements based on expected attendance, event profile, venue configuration, audience demographics, performer profile and current threat information. Maintain a strong working knowledge of the Terrorism (Protection of Premises) Act 2025 (Martyn's Law) and its relevance to Southbank Centre from a practical security perspective. Support the client in translating relevant Martyn's Law requirements into effective and proportionate security procedures and operational controls. Work with Southbank Centre stakeholders to identify and address vulnerabilities associated with terrorism and hostile activity. Ensure security staff understand the current threat environment and how it may affect their responsibilities. Ensure security officers receive appropriate counterterrorism and protective security briefings relevant to their role. Conduct regular security reviews and risk assessments across the venue. Ensure security risks are identified, recorded, reviewed and appropriately mitigated. Work with the client to identify vulnerabilities associated with public spaces, entrances, exits, events, staff areas and other critical locations. Monitor relevant changes in the national and local threat picture and assess their operational impact. Liaise with appropriate police, counterterrorism and emergency service contacts where required and authorised. Maintain effective security incident and threat reporting processes. Ensure all officers are deployed in accordance with the requirements of the Private Security Industry Act 2001, including appropriate SIA licensing and training. Ensure appropriate screening, vetting and safeguarding requirements are met. Lead, motivate and develop the security management team. Direct staff and monitor performance through an effective performance management process. Take responsibility for recruitment, onboarding, retention and development of contract personnel. Develop and maintain a contract-specific training matrix. Ensure all security officers maintain mandatory and venue-specific training requirements. Identify additional training requirements based on risk, incidents, events and client requirements. Establish and maintain strong, proactive relationships with Southbank Centre stakeholders. Act as a senior point of contact for operational security matters. Work collaboratively with venue management, events, facilities, health and safety, production, front of house and other relevant teams. Develop effective working relationships with emergency services and relevant external security stakeholders. Take operational leadership during significant security incidents where appropriate. Ensure incident escalation procedures are understood and followed. Coordinate the security response until responsibility is transferred to the appropriate emergency service or client lead. Identify opportunities to improve security through technology, intelligence and data. Maintain awareness of emerging security technologies and their potential application within the venue. Support the effective use of CCTV, access control, incident reporting systems, patrol systems, body-worn technology and other security technology. Prepare accurate monthly financial information for invoicing. Prepare and approve POs in accordance with company procedures. Assist with the preparation and management of the monthly P&L. Prepare and deliver weekly operational reports and monthly KPI packs for the client. The ideal candidate SIA Licensed. Strong understanding of the UK security industry. Proven experience managing a security contract within a complex environment. Experience managing security operations within a public-facing, cultural, events or high-footfall environment. Strong understanding of physical and electronic security measures. Strong understanding of event security and crowd management. Working knowledge of UK counter-terrorism principles and protective security. Practical understanding of Martyn's Law and its implications for venue security operations. Experience of security risk assessments and security reviews. Experience of incident management and emergency response. Previous recruitment and people management experience. Excellent communication and stakeholder management skills. Commercial awareness and ability to manage and understand a P&L. Ability to analyse operational information and identify trends and improvements. Ability to work effectively under pressure and make sound operational decisions. Flexibility to work outside normal hours, including evenings, weekends and major events. The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Bonus Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more. Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability. #priority
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Compliance Manager
Carlisle Support Services - Hackney Wick
from £60,000 a year
PermanentFull time
Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site. The role Carlisle Support Services is looking for a Hard Services Compliance Manager who will be responsible for ensuring that all hard facilities management services are delivered safely, legally, and in full compliance with statutory, regulatory, contractual, and organisational requirements. The role is accountable for the effective management and performance of specialist contractors, ensuring that services are delivered to agreed standards, contractual obligations are met, and contractors always operate safely and compliantly. Your core role will include but not be limited to the following activities: Ensure all hard services are delivered in compliance with statutory legislation, Approved Codes of Practice (ACoPs), Health Technical Memoranda (where applicable), British Standards, and organisational policies. Develop, implement, and maintain robust compliance assurance systems for statutory inspections, testing, and planned maintenance. Monitor compliance performance across all hard FM disciplines, including electrical, mechanical, water hygiene, gas, lifts, pressure systems, fire safety interfaces, and building fabric where applicable. Maintain accurate compliance records and ensure evidence is readily available for internal and external audits. Manage the performance of specialist hard services contractors, ensuring contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs) are consistently achieved. Ensure contractors comply with statutory requirements, organisational policies, permit-to-work systems, and safe systems of work. Support procurement, mobilisation, and ongoing management of hard services contracts where required. Ensure statutory inspections, testing, certification, and remedial works are completed within required timescales. Identify compliance risks and implement appropriate mitigation measures. Investigate compliance failures, incidents, and near misses, ensuring corrective actions are implemented and lessons learned are shared. Promote a positive health and safety culture throughout all hard services activities. Ensure compliance with Health and Safety legislation, including CDM Regulations, Permit to Work procedures, and contractor control processes. Oversee planned preventative maintenance (PPM) programmes to ensure statutory and operational requirements are met. Ensure asset information, certification, maintenance records, and compliance documentation are maintained within the CAFM or asset management system. Develop and report on compliance KPIs and performance dashboards. Analyse compliance data to identify trends, emerging risks, and opportunities for service improvement. Lead initiatives to improve compliance performance, contractor effectiveness, and operational efficiency. Build effective working relationships with internal departments, operational managers, contractors, regulators, and external stakeholders. Provide specialist compliance advice and guidance to managers and colleagues. Represent the organisation during regulatory inspections, audits, and compliance meetings where required. Lead the development and implementation of compliance policies, procedures, and governance arrangements. Ensure compliance reports are produced for senior management and governance groups. The ideal candidate Degree, Higher National Diploma (HND), Higher National Certificate (HNC), or equivalent qualification in Building Services Engineering, Mechanical Engineering, Electrical Engineering, Facilities Management, or a related discipline, or equivalent demonstrable experience. Recognised Health and Safety qualification (e.g. IOSH Managing Safely, NEBOSH General Certificate, or equivalent). Evidence of continuing professional development (CPD) relevant to hard facilities management and statutory compliance. knowledge of PPMs and the SFG20 Full UK driving licence (where the role requires travel between sites) The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Travel Allowance Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more. Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability. #priority
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Facilities Manager
Mitie
PermanentFull time
Facilities Manager London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced Facilities Manager to lead the delivery of facilities management services across one or more sites, ensuring exceptional operational performance, compliance, and customer satisfaction. In this role, you'll oversee day-to-day site operations, resolving challenges proactively while maintaining the highest standards of service delivery. Role Responsibilities: -Manage and support the operational delivery of facilities management services across single or multiple client sites. -Ensure all services are delivered in line with contractual obligations, legal requirements, and client expectations. -Respond promptly and professionally to operational issues, identifying effective solutions and minimising disruption. -Maintain high standards of health and safety, compliance, performance, and service excellence across all areas. -Build strong relationships with clients, stakeholders, and site teams to drive continuous improvement. Required Qualifications:Applicants must meet the below-defined requirements for the role: -A relevant Facilities Management qualification or equivalent professional experience. -Demonstrable experience managing facilities services within a complex operational environment. -Evidence of continued professional development within the Facilities Management sector. What we're looking for: -Strong leadership and people management skills with the ability to motivate and develop teams. -Excellent problem-solving and decision-making abilities. -Effective communication and stakeholder management skills. -A customer-focused approach with a commitment to delivering high-quality services. -Sound knowledge of health and safety, compliance, and facilities management best practice. What's in it for you? -Opportunity to manage diverse facilities operations across multiple sites. -Work within a supportive organisation that values professional growth and career development. -Access to learning, development, and progression opportunities within a leading facilities management business. There's a place for you at Mitie, join us today!
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Night Manager
Heartwood Collection - London
£16.10 to £16.10 an hour
PermanentFull time
Night Manager £16.10 per hour 30-hour average Mainly Weekend nights with variation for cover At Heartwood Collection, we’re on the lookout for meticulous and thorough individuals to join our team as a Night Manager As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. You’ll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsible for the cleanliness of the public areas. Key Responsibilities: Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS) Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team Ensure breakfast service preparation is completed and provide a thorough shift handover Manage cleaning duties and oversee property cleanliness and standards Evacuate the property in case of fire alarm activation, following company procedures Night Manager What we offer: Access to the Employee Assistance Program with Hospitality Action Instant pay access through EarlyPay Enhanced Maternity & Paternity leave Up to £1,500 Referral Bonus 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends A birthday gift and Long Service Recognition Discounts on hundreds of retailers and experiences via Reward Gateway Cycle to Work Scheme Night Manager About You: You’re responsible, reliable, and have a keen eye for details Well-organised and able to work with systems and communicate effectively Have the ability to work alone and solve problems independently 1-2 years experience as a Night Manager in a hotel or hospitality setting At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life. Please note, we cannot take applications from overseas or that require sponsorship
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Store Manager
Oliver Bonas - Blackheath
£30,000 to £30,000 a year
PermanentFull time
We are looking for a Store Manager to join Team OB in our Blackheath store. As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … OB Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store’s performance and identify development areas. Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store’s objectives are being met. Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards. Communicate any development/training issues that are identified to the Area Manager and People Advisor. Provide a great experience to every customer delivering on our service expectations. Ensure exemplary customer service is delivered by the team at all times. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through our 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who is kind, helpful and considerate towards customers and team members alike. Provide a great experience to every customer delivering on our service expectations. Lead by example to ensure your team deliver exceptional customer experiences. Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
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Maintenance Manager
Cygnet - London
£18.59 to £18.59 an hour
PermanentFull time
Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for an experience and hands on Maintenance Manager to oversee all routine maintenance, repair and installation work completed on site, ensuring that it is carried out efficiently and within budget and to supervise the Maintenance Operatives. You will work 37.5 hours per week, be based in a hospital setting, working Monday - Friday (8am - 4pm) or (9am - 5pm) Cygnet Hospital Ealing provides a welcoming, non-institutional environment, offering personalised treatment for service users with an eating disorder or personality disorder over two separate wards. Your Day-to-Day... Effectively manage the performance of the external contractors providing hard and soft facilities management services (Including Planned preventative maintenance, small works & capital projects, security, pest control, grounds and garden maintenance, window cleaning, waste management) to Cygnet Hospital Ealing. To support the Hospital Manager with collation of information for all statutory returns such as Controls assurance standards and H&S risk assessment audits. Prepare briefs, specification of works, environmental reports and local operational manuals to ensure adequate training for stakeholders in the operation of the building. Ensure compliance with the Company’s legal duties under Construction & Design Management Act 1994, Fire precautions Act, Health and Safety at work act, RIDDOR, COSHH, Water regulations, Workplaces (health and safety and welfare) regulations 1992, Control of asbestos regulations, Electricity at work, Lifts and other The post holder will support the Hospital manager as lead Emergency planning liaison officer in the development and co-ordination of all aspects of major incident and emergency planning for the Hospital. The post holder will also facilitate and support the Company’s response to major incidents and emergencies. Ensure that the facilities function is managed within agreed delegated budgets, ensuring efficient and effective systems and procedures to enable close monitoring. You are... Experienced in the management of Facilities and services Willing to travel & hold a full valid driving licence Able to communicate at all levels & record detailed, accurate maintenance information Experienced in the management of teams. Why Cygnet? We’ll offer you… Pay rate - £18.59 per hour Strong career progression opportunities Expert supervision & support• Pension scheme Subsidised meals on duty Cycle to work scheme & employee discount saving Please note: successful candidates will be required to undergo an enhanced DBS check. What next? If you care about making a difference – we want to talk to you. Click the button to apply
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Store Manager
Oliver Bonas - Waterloo
£40,000 to £40,000 a year
PermanentFull time
We are looking for a Store Manager to join Team OB in our Waterloo store. As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … OB Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store’s performance and identify development areas. Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store’s objectives are being met. Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards. Communicate any development/training issues that are identified to the Area Manager and People Advisor. Provide a great experience to every customer delivering on our service expectations. Ensure exemplary customer service is delivered by the team at all times. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through our 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who is kind, helpful and considerate towards customers and team members alike. Provide a great experience to every customer delivering on our service expectations. Lead by example to ensure your team deliver exceptional customer experiences. Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
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Maintenance Manager
Genting Casinos - London
PermanentFull time
JOB DESCRIPTION Are you passionate about maintaining exceptional standards and ensuring facilities operate safely and efficiently? Are you looking for an opportunity to lead maintenance operations in a complex, customer-focused venue? We have a vacancy for a Maintenance Manager to join the pre-opening team at the Trocadero Casino. This is a unique opportunity to support the opening of our new state-of-the-art casino, scheduled to open late 2027. Working closely with the Property team, contractors and operational leaders, you will be responsible for ensuring the building, facilities and equipment are maintained to the highest standards throughout the pre-opening phase and beyond. As an early appointment to the project team, you will play a key role in preparing the property for a successful launch. Key skills and responsibilities include: Supporting pre-opening familiarisation activities, working alongside the Property team and contractors to understand the building, plant and maintenance requirements ahead of opening. Leading planned and reactive maintenance activities across all areas of the casino, ensuring the building, fixtures and equipment remain safe, operational and well presented. Managing maintenance issues, carrying out repairs where appropriate and coordinating specialist contractors when required. Maintaining accurate maintenance records, documentation and compliance logs. Managing, supporting and developing Maintenance Assistants, ensuring workloads are prioritised effectively and service standards are achieved. Acting as the main point of contact for contractors and suppliers, ensuring work is completed safely, compliantly and within agreed timescales. Taking responsibility for health and safety compliance, including risk assessments, contractor management, statutory inspections and fire safety requirements. Managing maintenance stock, tools and consumables, ensuring purchasing activities comply with company procedures. Demonstrating strong practical knowledge across a range of maintenance disciplines and facilities management activities. Working effectively within a fast-paced, customer-facing environment and responding to changing operational priorities. This is a full-time role, based on-site at Trocadero Casino in London, working 40 hours per week. Flexibility is required to support business needs during both the pre-opening phase and ongoing operation, including working a variety of shift patterns where required. MINIMUM REQUIREMENTS Must have previous experience in a maintenance, facilities management or building services role. Strong practical knowledge across a range of maintenance disciplines. Experience managing contractors and external service providers. Good understanding of health & safety, compliance and maintenance best practice. Ability to work in a fast-paced, customer-facing environment and respond effectively to operational priorities. Must be flexible to work variety of shift patterns based on business needs both pre and post opening. Relevant technical qualifications and experience within large or complex buildings would be advantageous. Previous experience supervising, supporting or managing a small team (desirable) Desired qualifications Electrical C&G Level 3 NVQ plus 18th edition inspecting and test C&G/NQ level 2/3 mechanical, plumbing or building H&S – IOSH or NEBOSH Experience critical in HVAC, BMS systems In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits - read more details below. WHAT WE OFFER As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including: Company funded benefits Private GP helpline. Discount portal for popular retailers, restaurants, leisure and more. Pension scheme. Life assurance. Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue. 20% discounted gym membership. Mental health support. Family-friendly and wellbeing policies. Flexible benefits* designed for employees to choose the best package for their personal needs. Health Cash Plan (level 1 is company funded). Critical illness cover. Dental insurance. Travel insurance. Health Screening. Rewards, recognition, development, and events Career development opportunities. Genting Academy - online learning portal. Long service awards. Staff social fund. Annual company Christmas present. A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament. *Subject to eligibility. OUR BUSINESS Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Operations Manager
Baxterstorey - London, England
£70,000 to £70,000 a year
PermanentFull time
Company Description Role: Operations Manager Salary: Competetive Location: London Benefits: 35 Days holiday inclusive of bank holidays. Birthday additional holiday. 3 days volunteering days. 3 days grandparent leave. 24 weeks of enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Bespoke development training. Pension and life insurance. Discounts available from the Perkbox app, from high street shops to holidays & cinemas. Wellbeing hub. Access to employee assistance programme. Cycle to work scheme. Are you a commercially minded hospitality leader, a natural relationship builder, a passionate people developer, and above all, a true foodie? At BaxterStorey, we're looking for an exceptional Operations Manager to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences every day. This role is about much more than operational excellence. You'll be a trusted partner to clients, a coach to your teams, and a driving force behind commercial growth. You'll understand how to balance creativity with profitability, empowering talented managers to run their businesses with confidence while championing a shared vision of exceptional hospitality. We're seeking someone who thrives on building meaningful relationships, spotting and developing talent, and creating innovative food-led experiences that clients and customers genuinely love. You'll be equally comfortable discussing financial performance, mentoring future leaders, and sharing excitement about the latest food and hospitality trends. At BaxterStorey, our people are what set us apart. In return, we'll provide an inclusive and supportive environment, investment in your development, and the freedom to make a real impact across your region. If you're a commercially astute leader with a passion for people, partnerships, and great food, we'd love to hear from you. Job Description The successful Operations Manager will be responsible for all aspects of catering operations, including planning, logistics, execution, and will require proven outstanding client relationship management. This is a high-pressure role that requires excellent communication and organisational skills, as well as a keen eye for detail. Maximise performance of the team through positive and effective leadership, combined with support and coaching To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon. Ensure all company and legislative Health & Safety requirements are achieved Identify new opportunities and develop strategies for maximising them Stay updated on market trends. Mobilise and support new locations Qualifications Proven experience managing large-scale, multi-site operations in the catering and hospitality industry. Analytical mindset, with the ability to interpret financial data and customer insights to shape winning strategies. A track record of driving innovation in food services and embracing new trends. Strong presentation skills and the charisma to influence stakeholders at all levels. A leader who champions health & safety, diversity, and inclusion. Natural people developer with a focus for training, motivating, and building high-performing teams. A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth. Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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Team Manager
NHS Jobs - Bromley
£63,665 to £70,887 a year
ContractFull time
To be responsible and provide effective leadership for a clinical team providing a high-quality service within the resources available. Provide evidence based high quality service To provide effective management of young people in the community To provide a safe, effective service that prioritises young people and their families and puts them at the centre of every aspect of the service. To provide a service where equality, diversity and inclusion underpins care and operational policy; ensuring young people and their families cultural, religious, and spiritual needs are considered. To provide a seamless and consistent service through the use of a multidisciplinary team. To be able to effectively manage an emotionally demanding workload often under pressure and involving multiple stakeholders who may present with high expressed emotion and increased service pressures. To ensure that staff maintain accurate clinical records and electronic records safely and to a high standard, and that they are stored and accessed appropriately. To provide a well-led and responsive service that values staff, supports them through supervision, provides training opportunities and career development. To work as a member of the senior management team for the service and to participate in working groups or service development forums to develop policies, protocols, or guidelines relevant to the multidisciplinary / multi agency clinical team. To co-ordinate recruitment and selection of staff within the team, leading on decisions as designated by the operational and service manager. To play a key role in formulating and implementing service objectives. To deliver a service within the agreed financial envelope, taking responsibility for the use of resources within the team, ensuring maximum value in terms of clinical and cost effectiveness and contribute to budget setting exercises and consulting with line management regarding anticipated over/under spending. To undertake service audit and evaluation within the team and to involve clinical and non-clinical team staff within a quality improvement framework. To work closely with Trust and external senior management and other professional colleagues to ensure high quality and effective service provision. To work with other partnership agencies to ensure CAMHS services are delivered according to local objectives and joint care strategies. Deputises for operational as and when required.
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