Bank Materials Management Stock Controller | Central London Community Healthcare NHS Trust
Central London Community Healthcare NHS Trust - London
£17.48 Hourly rate includes: Basic pay + Inner HCAS + 12.07% Holiday pay
PermanentFull time
The Materials Management Stock Controller is a customer-facing role requiring a strong customer service work ethic and commitment to being always proactive and positive. The role will require working in a team, operating the Trust’s goods inwards / outwards systems for delivering goods to Wards and Departments. The post holder will be expected to assist customers who come to the Main Stores, checking goods received against delivery documents and picking and packing supplies as per requisitions received from Services within the Trust. To work as part of Materials Management team to carry out: Receipting and distribution of all goods ordered. To review stock levels and manage stock inventory in line with clinical activity, and scan, order and put away as per the schedule. This role requires the post holder to be physically fit. This is a broad summary of the role detailing key areas of operation and responsibilities – further detail will be provided in the Main Duties and Responsibilities section, below, which provides more granular detail. Monday to Friday (7.5 hours shifts) , Core hours are between 7-5 The post holder will be in daily contact with ward and service managers and staff within the hospital Procurement – Clinical Specialists, Contracts Team, Customer Services Divisional team engagement Ward review meetings H&S to include Major Incident Finance – e-Financials Systems Team, Accounts Payable. Other hospital services including Facilities, Estates All levels of Trust staff External (if applicable) The post holder will also be in regular contact with the goods receiving staff and NHS Logistics teams Suppliers (inc. couriers) External NHS bodies as relevant Members of the public Other NHS Organisations and other Public Services We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care. Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment. This advert closes on Tuesday 3 Nov 2026
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Band 7 Clinical Systems Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£58,133 - £65,261 per annum inclusive of HCAS
PermanentFull time
The post holder will be responsible for a discreet number of clinical systems covering services from across the Trust. They will manage daily support and supplier relationships and project manage upgrades or major functional changes ensuring services are always maintained. The Clinical Systems Support Officer will be based at the Royal Free Hospital, Hampstead, however the post holder will be required to work across all Royal Free London sites as required. At least two days of onsite working will be expected for this role. The role will involve a mix of independent working and supporting IT to deliver a smooth and robust service. The Clinical Systems Support Officer will liaise with Operations Managers, clinical leads, external providers, internal staff, and clinicians throughout the Trust. • To be responsible for the management of security and access control (RBAC), ensuring rights are routinely reviewed and applied to users where appropriate and in line with IG directives. Liaise with General Managers to discuss and agree improvements to workflows and processes and the implications of any changes to the wider Trust. · Attend meetings with stakeholders/suppliers both internal and external (as required) To provide highly complex clinical application support to service users using most appropriate method of communication ie Teams, F2F or telephone. To be responsible for the management of security and access control (RBAC), ensuring rights are routinely reviewed and applied to users where appropriate and in line with IG directives. Liaise with General Managers to discuss and agree improvements to workflows and processes and the implications of any changes to the wider Trust. Regular liaison with other internal relevant Managers in areas such as Informatics, Coding, DQ, RTT, ensuring Patient Systems is represented in wider strategic decision making. To provide up to date and accurate reporting from departmental IT systems (as required/requested) · Attend meetings with stakeholders/suppliers both internal and external (as required) The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Friday 23 Oct 2026
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Band 5 CRF Data Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£38,488 - £46,852 Per annum inclusive of HCAS
ContractFull time
The role of the data manager is to contribute to the continued delivery of the highest quality research through the management of patient data relating to clinical research studies. The post holder will support the research nurses/practitioners and medical staff in the collection and processing of clinical trial data for studies running within the Clinical Research Facility. Working autonomously, under the direction of the relevant research team leader, the post holder will collate data produced by the clinical teams and enter appropriately into paper or electronic case report forms (CRFs). In addition, the post holder will liaise with trial sponsors to ensure timely transfer of data, and resolving any data queries. The post holder will work within the guidelines of ICH GCP and local SOPs at all times. Other responsibilities will include assisting with the creation and maintenance of Investigator site files and databases of clinical trial activity, assisting with basic trial administration and collection and processing biological samples and recruitment to observational studies. The post holder will be expected to develop skills and knowledge relating to the conduct of early phase clinical trials. The postholder will be expected to consistently demonstrate behaviors aligned to the Trust’s shared commitments, embedding compassion, inclusion, integrity and excellence in their day-to-day practice. The role of the data manager is to contribute to the continued delivery of the highest quality research through the management of patient data relating to clinical research studies. The post holder will support the research nurses/practitioners and medical staff in the collection and processing of clinical trial data for studies running within the Clinical Research Facility. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Tuesday 3 Nov 2026
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EHR Deputy Training Manager | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£75,328 - £86,114 Per annum inclusive of HCAS
ContractFull time
This is an exciting opportunity for someone interested in working in both a training and digital healthcare role to support our Electronic Health Record (Epic) system which went live in April 2019. We are looking for a skilled, experienced and enthusiastic Deputy Training Manager to join our innovative Epic Training & Adoption team. This position is to cover maternity leave of the existing post holder. Patients are at the centre of everything we do. Our Electronic Health Record - Epic - helps to ensure that we continue to get better at delivering services and treatment plans designed around patient needs. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, achieved through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Sunday 18 Oct 2026
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Band 7 Neonatal Ward Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£58,133 - £65,261 per annum inclusive of HCAS (pro rata)
PermanentPart time
The Neonatal Unit Ward Manager is a senior clinical leader responsible for the day-to-day operational management of the neonatal unit, ensuring babies and their families receive safe, effective, compassionate and high-quality care. Working closely with the Neonatal Matron, Head of Nursing, Consultant Neonatologists and multidisciplinary teams, the postholder provides visible leadership, maintains clinical standards and supports the delivery of patient safety, quality improvement and service development priorities. The role includes workforce management, staff supervision, education, recruitment, wellbeing and professional development, fostering a positive culture of learning, accountability and continuous improvement. The Ward Manager will lead on governance, risk management, audit and quality initiatives while supporting the implementation of evidence-based practice and family-centred care. They will collaborate across neonatal services and sites to promote consistency, shared learning and best practice. The ideal candidate will be a compassionate, resilient and highly motivated neonatal nurse with excellent leadership, communication, organisational and people management skills. We are seeking an experienced, dynamic and compassionate neonatal nursing leader to join our team and play a pivotal role in delivering outstanding care for babies and their families. The successful candidate will provide visible clinical and operational leadership within the neonatal service, ensuring the delivery of safe, effective and family-centred care in line with Royal Free London’s World Class Values. The postholder will be responsible for leading and developing nursing practice, maintaining high standards of quality, safety and patient experience, and supporting staff to deliver evidence-based care. They will oversee workforce planning, staff development, performance management and service improvement initiatives, while promoting a positive culture of learning, inclusion and continuous improvement. The role will also contribute to governance, patient safety, quality assurance, education and research activities that improve outcomes for babies and families. The ideal candidate will be an effective team player who can work collaboratively across multidisciplinary teams, inspire and develop others, manage change and drive improvements in patient safety and service delivery. They will demonstrate strong leadership, sound professional judgement and a commitment to excellence, innovation and compassionate care. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Monday 2 Nov 2026
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Mental Health Act Team Manager | South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust - London
£58,133 - £65,261 Per annum inclusive of HCAS
PermanentFull time
Previous applicants need not apply This is an existing post for an experienced and charismatic leader with sound knowledge of the Mental Health Act who will be take on the overall management of a very busy Mental Health Act office and formidable staff. As a team manager you should have an in-depth understanding of the mental health law and its implementation as you are sometime the first post of call for advice from mental health professionals, nearest relatives. Due to challenges faced and the different roles and duties undertaken by the MHAO staff, the role requires someone who is disciplined, well organised and has the ability to engage in difficult conversations. The team has recently adopted a new way of working following the centralisation of the four local offices into one location at the Maudsley hospital. The team comprises one Band 7, two Band 6s, four Band 5s and eight Band 4s covering the newly created functional workstreams responsible for receiving scrutinise patients detentions and consent, co-ordinating mental health tribunal and Associate Managers hearings. You will directly line‑manage team leaders, who in turn manage Band 5/4 coordinators and you will be working alongside the Trust MCA lead and a B7 Service Level Agreement (SLA) support manager. This role demands excellent verbal and written communication skills, as you will regularly engage with service users, carers, professionals, and external agencies, including solicitors and tribunal members. You will also contribute to the day‑to‑day supervision and appraisal of staff, as well as lead on the investigation of complaints and incidents. You will need strong leadership abilities to effectively manage and support a team of experienced Mental Health Act Coordinators. As this is a high‑performing team, you will be expected to maintain a positive, well‑organised environment that supports both staff and the individuals who use our services, along with their carers and nearest relatives. A solid understanding of clinical information systems is essential. You should be confident using databases, diaries, MHA deadline‑tracking systems, spreadsheets, and Microsoft Office applications. The ability to interpret data and reports is a key requirement, as you will be responsible for providing each directorate with accurate updates on their compliance with the Mental Health Act. South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training. SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich. The job description and person specification attached under documentation describes the role in detail. Please note -Previous applicants need not apply This advert closes on Monday 2 Nov 2026
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Estates Contracts, Assurance and Governance Manager | South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust - London
£58,133 - £65,261 per annum inclusive of HCAS
PermanentFull time
The post holder leads on contracts assurance, governance, performance management and compliance within Capital, Estates and Facilities Directorate. The role provides specialist advice to senior managers on estates and facilities contracts performance, risk management and governance frameworks. They will work closely with Technical and operational colleagues to provide meaningful insight from performance data, helping identify variation, drive improvement, and enhance quality of Estates Contracts across the organisation. The postholder will also support contractual performance monitoring, assurance processes, and service development. They will also support the development and monitoring of internal and external KPIs, identify underperformance, support resolution processes, and contribute to continuous improvement across services. The role includes coordinating contract meetings with key service providers, service-level agreements (SLAs), and procurement oversight, with responsibility for ensuring compliance with NHS governance standards The post holder will lead on contracts assurance, governance, performance management and compliance across the Capital Estates and Facilities Directorate. You will work closely with operational, technical and corporate colleagues to provide strategic oversight of contracts performance, compliance monitoring, risk management and assurance frameworks and report to the Senior Manager for Compliance and Technical Assurance. You will: • Lead operational contract management and supplier performance monitoring, ensuring key contractors deliver services in line with contractual requirements and agreed KPIs. • Develop and maintain governance, assurance and reporting frameworks that provide meaningful performance insight and support informed decision-making. • Lead the development of performance dashboards, compliance reports and assurance systems across Estates and Facilities services. • Act as the Directorate lead for assurance reporting relating to PAM, ERIC, PLACE, CQC and statutory compliance requirements. • Provide specialist advice on contract governance, procurement, financial performance, risk management and service improvement. • Lead assurance reviews, compliance audits and supplier performance evaluations, identifying opportunities for service enhancement and operational efficiencies. • Support procurement and tender processes, contract renewals, commercial reviews and strategic planning across the Directorate. South London and Maudsley NHS Foundation Trust provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training. The Trust employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich. By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. Lead on operational contract management, ensuring third-party suppliers (e.g., Ascom, maintenance providers, estates contractors) deliver services in line with performance standards. • Responsible for operational contract management of key service providers (e.g., Ascom, maintenance contracts, and digital systems), ensuring high-quality service delivery. • Lead on the development of and maintenance of Standard Operating Procedures (SOPs), participate in audits, and promote staff training. • Maintain the contract register and ensure key milestones (renewals, break clauses, KPIs) are tracked and acted upon. • Coordinate routine performance reviews with suppliers against SLAs, capturing actions, risks and improvement plans. • Contribute to directorate planning cycles and strategic decision making by providing expert advice on contract performance, risks and future service requirements • Collate and benchmark pricing where appropriate and escalate commercial risks promptly. • Support preparation of tender documentation and evaluation, working with Procurement; participate as a panel member as required. Please see Job description This advert closes on Monday 26 Oct 2026
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Medicines Management Pharmacy Assistant | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£31,554 - £33,270 Per annum inclusive of HCAS
PermanentFull time
Looking for a new challenge? An exciting new opportunity has arisen to join the Cancer Services pharmacy team at University College London Hospitals NHS Foundation Trust as we expand our technical workforce. We are looking to recruit an enthusiastic Medicines Management Pharmacy Assistant to support us in the delivery of excellent hospital pharmacy services. Applications will only be considered from individuals who have the legal right to work in the UK. As this role does not meet the criteria for sponsorship under the UK Sponsorship requirements, we are unable to sponsor applicants. Previous applicants need not apply. This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application. This is an opportunity to join our friendly, committed team working in a support role. This role will be integral in supporting the provision of clinical services to patients on the wards and in clinical areas within the Macmillan Cancer Centre. As part of this role, you will be providing dispensing services, together with assisting with the supply of medicines to help facilitate a streamlined workflow ensuring key performance targets are met. This is a fantastic opportunity for professional development. The successful candidate will need to be self-motivated and able to work independently. A flexible and adaptable approach to work and a commitment to self-development is essential. If you are interested in this post, you will need previous experience of working in either a hospital or community pharmacy and have a minimum of NVQ level 2 in Pharmacy services or equivalent. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Summary: To dispense medicines in an accurate and timely manner for inpatients and outpatients as directed by MMPTs using the pharmacy computer system and automated dispensing devices where in place. To participate in the ward top-up service To participate in ordering stock and non-stock items for named patients. To participate in ensuring patients have sufficient supply of medications during their inpatient stay. To support and participate in monthly audits to ensure standards are maintained at ward level. To participate in the provision of a safe, efficient and timely pharmaceutical distribution service to all customers. To efficiently use the pharmacy computer system to manage stock control. To communicate effectively with a variety of support staff and customers e.g., purchasing dispensaries and ward staff. UCLH, in partnership with University College London, has been designated one of the country’s five comprehensive biomedical research centres and there is an on-site early phase cancer clinical trials unit. The UCLH Macmillan Cancer Centre encompasses our busy outpatient clinics and daycare treatment facilities as well as our growing ambulatory chemotherapy practice. The UCLH Grafton Way Building supports our expanding haematology service including haematopoietic stem cell transplants and CAR-T therapy. The pharmacy cancer teamis well integrated into the cancer directorate and provides a high-quality and progressive pharmacy service to cancer patients. Chemotherapy production services are delivered from a state of the art unit. For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row. UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH? This advert closes on Thursday 29 Oct 2026
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Band 7 Complaints and PALS Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£55,524 - £62,652 Per annum inclusive of HCAS
ContractFull time
The post holder is expected to support the Divisional Triumvirate to manage PALS and complaints for the health unit independently and professionally, ensuring that issues raised by complainants are fully addressed and support staff involved in, or contributing to, the investigation of complaints. The post holder will be required to be able to exercise significant autonomy and discretion in managing complaints within time frames set out in the RFL Complaints Framework. Draft complaint responses and undertake quality assurance of draft complaint response letters prior to executive sign-off and produce regular reports on the health unit’s performance with regards to complaints. Previous applicants no need to reapply please 1. MAIN RESPONSIBILITIES 1.1 Work as part of a team to provide a complaints case management service to patients, the public and staff. 1.2 Deputise for the Health Unit Patient Experience Lead when required. 1.3 Responsibility for managing the Complaints and PALs Facilitators and Patient Experience Administrators, ensuring that all PALs contacts are investigated and responded to within the timeframes. 1.4 Manage the process to ensure the Divisional Triumvirate is supported to have PALs and complaints fully investigated and responses are appropriate to the needs of the patient and severity of the complaint in line with the new RFL complaints framework, Being Open and Duty of Candour 1.5 Support the clinical leadership to the investigations and draft responses for complaints received for the Royal Free Hospital’s corporate services. 1.6 Prepare professional and clinically accurate responses for the Chief Executive Officer and Director of Nursing’s signature. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Friday 23 Oct 2026
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Service Manager - Digital Clinical Division | Moorfields Eye Hospital NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust - London
£58,133 - £65,261 Per Annum, Inclusive of HCAS
PermanentFull time
An exciting opportunity has arisen within the Digital Clinical Services Division for a Service Manager to support the delivery and ongoing development of Moorfields' digital transformation programmes and Moorfields hosted Single Point of Access. The post holder will work closely with the Digital Clinical Services leadership team and be responsible for key service delivery areas, including Sparc (Single Point of Access for Referral and Communication), and service improvement initiatives. The successful candidate will support operational performance, governance and service development, working across organisational boundaries with clinicians, commissioners, community providers and other stakeholders to improve patient access, experience and outcomes. They will lead on achieving performance and quality targets, managing risks and delivering projects that support service sustainability and growth. The role includes responsibility for performance reporting, data analysis, financial monitoring, workforce management and stakeholder engagement. The post holder will be expected to identify and resolve operational challenges, implement service improvements and support the expansion of digital and community ophthalmology services across Moorfields and partner health systems. The ideal candidate will be an experienced operational leader with strong analytical, organisational and relationship management skills, and a commitment to delivering high-quality, patient-centred services. The post holder will support the delivery and performance of Digital Clinical Services programmes, including Sparc and other digital transformation initiatives. They will be responsible for the day-to-day operational management of designated services, ensuring high-quality service delivery and achievement of key performance indicators. The role will involve monitoring and reporting service activity, performance, demand and capacity, identifying opportunities for improvement and implementing actions to support service objectives. The post holder will lead and support service improvement and digital transformation initiatives to improve referral management, operational efficiency and patient experience. Working closely with clinicians, administrative teams, commissioners, providers and other stakeholders, the post holder will support collaborative service delivery and the implementation of new services and contracts. They will also support governance processes, including the management of risks, incidents, complaints and quality improvement actions. The post holder will provide leadership and support to administrative staff, including recruitment, staff development and performance management, and will support budget monitoring and resource planning. They will undertake projects and responsibilities as required to support the performance, sustainability and strategic development of Digital Clinical Services. At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: • Salary including High-Cost Area Supplement • Opportunity to join the NHS Pension Scheme • Free 24/7 independent counselling service • Learning and development opportunities • Easy and quick transport links • A range of attractive benefits and discounts • Access to Blue Light Card and other NHS Discount Schemes • Free Pilates classes • Full support and training to develop your skills • Flexible working friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. • To be responsible for monitoring and analysing relevant service data, including activity, demand, capacity, KPIs and performance reports, ensuring data is validated and appropriate action is taken to resolve issues, with performance concerns escalated to the Lead Provider Development Manager where required. • To support the delivery of contractual, operational and quality targets across Sparc and Digital Clinical Services, ensuring KPI breaches are avoided wherever possible and escalated appropriately when necessary. • To lead on the monitoring and improvement of referral quality, working in partnership with clinicians, administration teams, commissioners, community providers and system partners. • To work with patients, administrative staff, clinicians and external stakeholders to achieve sustained improvements in: • Patient access and waiting times • Referral management and pathway efficiency • Patient experience and satisfaction • Service performance and operational effectiveness • Data quality and reporting • To take a lead role in facilitating service improvement, pathway redesign and digital transformation initiatives across Digital Clinical Services. • To support the mobilisation and implementation of new services, contracts and business development opportunities, contributing to the sustainability and growth of Sparc and other Digital Clinical Services programmes. • To ensure that administrative functions are delivered to a high standard and that Trust policies, governance requirements and standard operating procedures are adhered to. • To support the investigation of complaints, incidents and service issues, ensuring lessons learned are identified and improvement actions implemented. • To manage and monitor delegated budgets and resources, supporting the achievement of financial and operational objectives. • To provide line management, leadership and support to delegated administrative staff, including recruitment, induction, appraisal, training and performance management. • To complete ad-hoc tasks and projects at the request of the Lead Provider Development Manager to support the delivery, development and expansion of Digital Clinical Services. • To deputise for the Lead Provider Development Manager where appropriate. This advert closes on Tuesday 20 Oct 2026
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