Reception Manager - (6 months FTC )
Clermont Hotel Group - London
PermanentFull time
Reception Manager - (6 months FTC ) Thistle Kensington Gardens Contract: Fixed Term Payment: Salaried Salary: £37,775 per annum Thistle Kensington Gardens is located near Queensway, within walking distance of Hyde Park and the West End of London. The hotel has recently been refurbished and has 175 bedrooms, including Executive rooms with fabulous views over the park, and three meeting rooms. What you’ll be doing As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same. What you’ll bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service A keen eye for detail to ensure the highest standards at all times A deep passion for hospitality and guest satisfaction Excellent communication skills, with the ability to connect naturally with guests and team members Analytical skills for problem-solving and sales strategy Knowledge of Opera is beneficial but not essential What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Clinical Case Manager (Pre-Authorisation)
NHS Jobs - London
Negotiable
PermanentFull time
Clinical Case Manager - Pre-Authorisation Location: Leaders in Oncology Care, London This role is based fully on site Full time, 37.5 hours per week Monday to Friday, with a choice of 8am4pm or 9am5pm Permanent contract Salary: Competitive We're looking for a Clinical Case Manager - Pre-Authorisation to join our Case Management team. This opportunity is ideally suited to an experienced Band 6 nurse or healthcare professional with extensive inpatient bedside nursing experience across both adult and paediatric care, or a senior nurse with a strong background within the healthcare insurance sector. You'll bring the confidence to make complex clinical decisions, challenge where appropriate, and work collaboratively with consultants, nursing teams, insurers and operational stakeholders to ensure patients receive safe, timely and cost-effective care throughout their healthcare journey. As a Clinical Case Manager, you'll use your clinical expertise to assess pre-authorisation requests for complex treatments including chemotherapy, radiotherapy and bone marrow transplant cases, ensuring all reviews are completed in line with national standards, evidence-based practice and contractual requirements. Working collaboratively across multidisciplinary teams, you'll influence patient care pathways, provide clinical guidance to non-clinical colleagues and help drive quality, efficiency and patient satisfaction. Above all else, were committed to the care and improvement of human life. Its this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in Case Management, but to us, youll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. What youll do: Manage pre-authorisation requests for complex treatments and ensure timely completion in line with contractual requirements. Conduct clinical reviews using nationally recognised, evidence-based standards and escalate cases where appropriate. Assess medical necessity and level of care requirements, making recommendations to Physicians and Medical Directors. Collaborate with clinical teams, provider networks and third-party payors to coordinate patient treatment plans and authorisations. Maintain accurate clinical documentation, support audit activity and contribute to quality improvement initiatives. What youll bring: Registered with the NMC as an Adult Nurse, with substantial post-registration experience and demonstrable exposure to paediatric care. Due to the specialist oncology nature of this role, candidates must hold a current Systemic Anti-Cancer Therapy, SACT,Passport. Applications from candidates without this qualification cannot be considered. Extensive inpatient bedside nursing experience across both adult and paediatric services. Candidates must have hands-on clinical experience in both settings, not one or the other. Strong background in inpatient nursing or insurance sector in a clinical case management or utilisation review capacity. Senior-level clinical experience, typically at Band 6 or above, with demonstrable clinical leadership, service coordination, team supervision and/or management responsibilities. Proven ability to lead complex clinical decision-making, influence multidisciplinary teams and coordinate care across multiple stakeholders. Excellent verbal and written communication skills with the ability to build effective relationships across clinical, operational and insurer stakeholders Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the worlds leading healthcare providers. In the UK, were one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our colleagues, we empower them to provide exceptional care for our patients. Thats why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinical Case Manager - Pre-Authorisation youll be eligible for: 25 days holiday each year, plus bank holidays increasing with service, with option to buy or sell leave to suit you Private Healthcare Insurance for treatment at our leading hospitals Private pension contribution which increases with length of service Season Ticket Loan and Cycle to Work scheme Group Life Assurance from day one Critical illness cover Enhanced Maternity and Paternity pay Corporate staff discount for all facilities including Maternity packages at The Portland Comprehensive range of flexible health, protection and lifestyle benefits to suit you Discounts with over 800 major retailers Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else were committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: Unique and Individual: We recognise and value everyone as unique and individual Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity Reasonable adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, were happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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Identity and Access Management Product Lead
Bupa - London, England
PermanentFull time
Job Description: Identity and Access Management Product Lead Grade - D17 Contract - Permanent Location: Hybrid working / Bupa Place (M50 3SP) or Angel Court (EC2R 7HJ) or Staines (TW18 3DZ) Working hours: 37.5 hours per week Salary: From £67,000 per annum, depending on experience Benefits: Role-specific bonus of 10% MBS We make health happen. At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. Role The Identity and Access Management Product Lead is a leadership position with a strong background in delivering IAM products, working across the Bupa Global, India and UK (BGIUK) Market Unit. Reporting to the Head of IAM and Design, The IAM Product Lead is responsible for the strategy, roadmap, and delivery of the BGIUK's IAM product portfolio. This includes Identity Governance and Administration (IGA), Privileged Access Management (PAM), Certificate Management, Secrets Management, and Keys Management. The role bridges security, technology, and the business, ensuring IAM capabilities are delivered as products that are secure, compliant, scalable, aligned to business outcomes and regulatory requirements How you'll help us make health happen Own relationships with IAM technology vendors and strategic partners Drive continuous improvement / optimisation through retrospectives, automation, standardisation, and self-service capabilities Provide visionary leadership, inspiring and motivating colleagues while fostering a culture of accountability, collaboration, and high performance Establish metrics to measure and improve the performance and security of IAM, ensuring they meet the needs of both the business and regulatory standards. Influence policy and strategy at the organisational level, ensuring that IAM remains a core component of security planning and performance management. Translate security and business requirements into clear product capabilities, features, and backlog items Engage with senior stakeholders across Security, IT, HR, Risk, Compliance, Audit, and Business Units, Ability to present and influence stakeholders at Executive level. Ensure IAM products support compliance with relevant standards and frameworks (e.g. ISO 27001, NIST, SOX, GDPR, internal audit requirements). Key Skills / Qualifications needed for this role: Professional certifications such as CISSP, CISM, CISA, or specific IAM certifications, SAFe, Scrum Product Ownershared 5+ years of experience in cybersecurity or identity management roles, with at least 5 years in a Product Strong understanding of: - Identity Governance & Administration (IGA). - Privileged Access Management (PAM). - Secrets, keys, cryptography and certificate lifecycle management. Experience operating in regulated or large enterprise environments. Ability to translate complex security concepts into clear product outcomes. Experience delivering IAM in a product operating model. Familiarity with Zero Trust and cloud-based IAM architectures. Experience with IAM tooling such as SailPoint, CyberArk, Beyond Trust, Fortanix, Venafi, or equivalent. Exposure to audit, regulatory, and risk management processes. Excellent communication, leadership, and stakeholder management skills. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday per year, pro rata to your contract. • Access to a range of services to support your physical and mental wellbeing • Fixed term benefits allowance • Access to our confidential employee assistance programme • Workplace pension • Online discounts covering your everyday shopping, entertainment, eating out and more. Why Bupa We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: IT Locations: Angel Court, London, Staines - Willow House
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Commercial Policy, Assurance & Capability Manager
Government Recruitment Service - London
£44,913 to £53,230 a year
PermanentFull time
This is an opportunity to join BIST Commercial’s Policy, Capability and Assurance team at a time of significant organisational and policy change. The team provides a joined-up service that translates government commercial policy into practical departmental requirements, builds the capability needed to apply them effectively, and operates proportionate assurance to support compliant, high-quality commercial delivery. The successful candidate will work flexibly across the three disciplines, taking ownership of defined workstreams while helping the team align policy, learning, standards and assurance activity. The role will suit someone who is confident with stakeholder engagement, delivery of capability interventions, and evidence-based review of commercial practice. The postholder may lead on topics such as procurement policy implementation, commercial standards, contract management capability, Partner Organisation engagement, approvals and assurance processes, reporting, or the development of guidance and training. Priorities will evolve, so the ability to understand the wider business context, identify practical impacts and deliver at pace will be important. The purpose of the role is to connect policy intent, capability and proportionate assurance so that BIST colleagues can deliver commercial activity confidently and compliantly. As interest in commercial matters continues to grow across BIST and its Partner Organisations, the role will operate in a dynamic environment, balancing policy development, capability improvement and assurance activity to support effective commercial delivery. Act as a flexible member of the team, supporting priority commissions and providing resilience across policy, capability and assurance as business needs evolve. Support the development, implementation and continuous improvement of BIST commercial policies, standards, templates and guidance, ensuring that government requirements are translated into the BIST Commercial Toolkit. Own or support defined policy workstreams, including consultation, impact assessment, stakeholder input, governance, communications and implementation planning. Help maintain coherent commercial toolkits for applicable procurement regimes and ensure policy, capability and assurance products remain aligned as requirements change. Develop and co-ordinate capability interventions as required, such as guidance, briefings, induction, learning sessions and practical resources for commercial and non-commercial audiences. Support BIST Commercial colleagues, wider departmental teams and Partner Organisations by responding to enquiries, providing advice, signposting relevant requirements and maintaining effective engagement forums. Support proportionate commercial assurance and governance activity, including reviews, approvals, compliance checks, audits, functional assessments, performance returns and implementation of relevant sourcing and contract management playbooks. Use evidence from assurance activity, stakeholder feedback and performance information to identify recurring risks, capability gaps, unnecessary bureaucracy and opportunities for process improvement or automation. Contribute to the design and streamlining of assurance processes, making them efficient, visible and proportionate while maintaining appropriate controls and standards. Represent BIST in departmental and cross-government working groups, build productive networks, share good practice and ensure BIST delivery considerations are reflected in policy and standards development.
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Assistant Service Manager - A&E Department
NHS Jobs - London
£38,488 to £46,852 a year
ContractFull time
This role is to support the Service Manager in delivering against targets in a range of service areas. This role will be operationally based and will be working towards supporting our teams and our National targets The post holder will be responsible for the management of a team or teams of staff including service delivery personnel, medical secretaries and other groups of staff. The post holder will need deliver to offer a high level of administrative support to the clinical team(s).
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Store Manager - Bromley - London Road
Co-op Group - Bromley, London
£33,280 to £35,360 a year
PermanentFull time
Store Manager - Bromley - London Road Location: The Co-operative Food, 54 London Road, Bromley, BR1 3RE Salary: £33,280 - £35,360 plus great benefits Contract: Permanent Take the lead in your own Co-op store as a Store Manager, with full responsibility for making a difference in your community. This full-time role comes with a competitive salary and a brilliant benefits package. Why this job matters: You'll take ownership of your store's performance, leading both the commercial and community strategies to make a real difference locally. By building and developing a strong team, you'll create a positive environment where colleagues can grow and deliver a fantastic shopping experience. From supporting local causes to growing Co-op membership and services, you'll help bring our purpose to life, showing customers, colleagues and members the impact Co-op has across your local community. What you'll do: - Lead, coach and develop your team to deliver great service and bring the Co-op difference to life - Build an inclusive, high-performing culture where colleagues feel valued and confident to speak up - Take ownership of your store's performance, using commercial insights to drive sales and improve results - Make sure your store is safe, legal and running smoothly - Recruit, develop and support your team, taking ownership of HR processes and people management decisions What you'll bring: You'll have experience leading and developing a team in a busy, service-focused environment. You'll be a confident communicator who can coach and inspire others to perform at their best. You'll also bring: - Strong problem-solving skills and the resilience to manage a fast-paced store environment - The ability to understand and use commercial information to make decisions and improve performance - A hands-on approach, with the flexibility to support the team and keep the store running smoothly Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - A competitive salary and great benefits package which includes an annual bonus - Full training and access to coaching and career development resources - 36 days holiday including bank holidays (rising to 39 with service) - 30% off Co-op branded products in store - A pension with up to 10% employer contributions - Flexible access to your pay as you earn it - 24/7 access to GP appointments, and colleague support programme - Cycle to work scheme - Market-leading policies to help you through life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove the vacancy before the scheduled closing date.
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Store Manager - Bromley - London Road
Co-op Group - Bexley, Kent
£33,280 to £35,360 a year
PermanentFull time
Store Manager - Bromley - London Road Location: The Co-operative Food, 54 London Road, Bromley, BR1 3RE Salary: £33,280 - £35,360 plus great benefits Contract: Permanent Take the lead in your own Co-op store as a Store Manager, with full responsibility for making a difference in your community. This full-time role comes with a competitive salary and a brilliant benefits package. Why this job matters: You'll take ownership of your store's performance, leading both the commercial and community strategies to make a real difference locally. By building and developing a strong team, you'll create a positive environment where colleagues can grow and deliver a fantastic shopping experience. From supporting local causes to growing Co-op membership and services, you'll help bring our purpose to life, showing customers, colleagues and members the impact Co-op has across your local community. What you'll do: - Lead, coach and develop your team to deliver great service and bring the Co-op difference to life - Build an inclusive, high-performing culture where colleagues feel valued and confident to speak up - Take ownership of your store's performance, using commercial insights to drive sales and improve results - Make sure your store is safe, legal and running smoothly - Recruit, develop and support your team, taking ownership of HR processes and people management decisions What you'll bring: You'll have experience leading and developing a team in a busy, service-focused environment. You'll be a confident communicator who can coach and inspire others to perform at their best. You'll also bring: - Strong problem-solving skills and the resilience to manage a fast-paced store environment - The ability to understand and use commercial information to make decisions and improve performance - A hands-on approach, with the flexibility to support the team and keep the store running smoothly Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: - A competitive salary and great benefits package which includes an annual bonus - Full training and access to coaching and career development resources - 36 days holiday including bank holidays (rising to 39 with service) - 30% off Co-op branded products in store - A pension with up to 10% employer contributions - Flexible access to your pay as you earn it - 24/7 access to GP appointments, and colleague support programme - Cycle to work scheme - Market-leading policies to help you through life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove the vacancy before the scheduled closing date.
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Deputy Manager Homelessness Prevention and Solutions
Richmond and Wandsworth Councils - London, Wandsworth
£47,730 to £57,837 a year
ContractFull time
Job Title: Deputy Manager Homelessness Prevention and Solutions Salary: £47,730 – £57,837per annum Contract Type: Fixed Term until 31 March 2028 Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR Other essential information: Minimum 3 days working in the office Are you passionate about preventing homelessness and driving innovative housing solutions? Do you thrive in a fast-paced, people-focused environment where your leadership can directly impact lives? If so, we invite you to join our dynamic Prevention and Solutions Service as a Deputy Manager. Objective of Role As Deputy Manager, you will lead a team of Homelessness Prevention and Solutions Officers to deliver high-impact, person-centred housing advice and support. You will play a key role in preventing and relieving homelessness across Wandsworth and Richmond boroughs, ensuring statutory duties under the Homelessness Reduction Act 2017 are met. You will be instrumental in shaping service delivery, driving innovation, and improving outcomes for vulnerable residents. This is an exciting opportunity to lead a dedicated team of seven officers within a service that is expanding to meet growing demand and is central to the Council’s priorities. You’ll be at the forefront of shaping how we support residents at risk of homelessness through early intervention, tailored advice, and collaborative working with internal and external partners. About the Role Lead and manage a team of Homelessness Prevention and Solutions Officers, ensuring high standards of performance, conduct, and customer care. Supervise complex casework and ensure compliance with the Homelessness Reduction Act 2017. Use data dashboards and performance indicators to monitor outcomes and drive service improvements. Participate in the Duty Manager rota, making key decisions on housing assistance and temporary accommodation. Collaborate with statutory and voluntary agencies and take the service into the community through housing surgeries and outreach. Handle corporate complaints and embed lessons learned into service delivery. We’re seeking a confident, knowledgeable, and empathetic leader who can: Demonstrate a deep understanding of homelessness legislation, housing options, and prevention strategies. Interpret complex guidance and case law to support robust decision-making. Communicate effectively with clients, colleagues, and partners. Manage and motivate staff, conduct appraisals, and support career development. Navigate high-pressure situations and respond to emergencies with professionalism and care. Essential Qualifications, Skills and Experience You will need to be aware of the reasons that people become homeless and have a good working knowledge of a range of housing prevention techniques and options. Have an ability to interpret and explain complex legislation and guidance Be able to work in a busy fast paced environment and be able to navigate others so that the demands of the service are adequately met. You will need to possess excellent communication and interpersonal skills to work effectively with a wide range of people You will need to have strong organisational skills and work well under pressure You will need to have a vast experience of working with complex clients and understanding their needs as well as managing any risks You will need to have strong IT literacy skills Indicative Recruitment Timeline Closing Date: Sunday 22nd November 2026 Shortlisting Date: Week commencing 23rd November 2026 Interview Date: TBC We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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Lead General Manager - Preston & Blackpool
SSP Food Travel Experts - London
PermanentFull time
Lead General Manager - Preston & Blackpool If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As Lead General Manager, you'll be rewarded with a competitive salary of £45,000 and enjoy: Discounted meal on shift Colleague discount - up to 50% Friends & Family discount up to 20% (T&C apply) Flexible working Management bonus scheme Access to digital GPs, 24/7 helpline for you & family Wellbeing support through Retail Trust and family friendly leave Variety of networks to support you, Neurodiversity, LGBTQ+ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) Role Summary It takes a lot of great people to run one our units, and it takes an Inspirational Leader to ensure our units deliver exceptional customer service and operational excellence. You’ll face lots of interesting challenges as you lead your team and business to be the “best part of our customers journey” every day. Your Key Accountabilities The Lead General Manager is accountable for leading and managing the full site operation, overseeing multiple units within a location (locations). They are responsible for driving commercial performance, operational excellence and compliance standards across the site. This role ensures a seamless and efficient operation while fostering a high-performing, people-focused culture that delivers results in line with business goals. Main Responsibilities People Management & Talent Development Lead, coach, and develop Managers and their teams to build capability and engagement across the site. Oversee scheduling and workforce planning to meet operational demands and optimise labour spend. Support recruitment, onboarding and retention efforts across all site units. Financial Accountability Take full ownership of the site’s P&L, identifying opportunities to improve revenue, reduce costs and maximise profitability. Monitor and manage labour, waste, and stock control in line with targets. Analyse performance data to inform decisions and take corrective action where needed. Standards, Compliance & Audits Ensure full compliance with all Food Safety, Health & Safety, and operational policies and procedures. Lead internal and external audits across the site, driving continuous improvement and embedding best practices. Ensure all units maintain required documentation and are always audit-ready. Business Performance & Strategic Input Work closely with Operations managers and support functions to contribute to the wider regional strategy. Identify and implement local initiatives to improve customer satisfaction, team engagement and commercial performance. Act as the key point of contact for site-wide communications and operational updates. Sustainability awareness to include environmental and social responsibility Key Skills and Experience Proven experience managing multi-unit operations, ideally within a high-volume retail, hospitality or food service environment. Strong leadership and people development skills, with a track record of building high-performing teams. Solid understanding of P&L management, labour control and commercial decision-making. Experience in Food Safety and Health & Safety compliance, including managing audits. Excellent organisational, communication and problem-solving skills. Adaptability, resilience and a hands-on approach to managing through others. Experience using operational systems like WFM, Lynx Ability to respond to unexpected challenges such as staff shortages, customer complaints, supply chain issues Experience of communicating with external and internal stakeholders SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
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CRM Manager: Loyalty and Customer Journeys
Leonardo Hotels - City of London, London
PermanentFull time
Be Yourself - Be an Innovator - Be Leonardo We're seeking a CRM Manager: Loyalty and Customer Journeys to design, execute, and optimise end-to-end member communications for our global loyalty programme. In this role, you'll translate loyalty mechanics, rewards, and offers into compelling, data-driven customer journeys that drive engagement, retention, and lifetime value. As the owner of our CRM and marketing automation platforms, you'll ensure the right message reaches the right member at the right time, at scale. Working closely with Loyalty Operations, Marketing, Revenue, and Partnerships teams, you'll bridge strategy and execution - turning insight into action and bringing the loyalty experience to life. Key Responsibilities of the CRM Manager: Loyalty and Customer Journeys include: Design, build, and continuously optimise automated loyalty lifecycle journeys, including onboarding, engagement, tier progression, retention, and win‑back communications. Own the execution of member communications across email, push, and SMS channels, ensuring messaging is timely, personalised, and aligned with brand standards. Design and execute A/B and multivariate testing to optimize open rates, CTRs, and conversion within lifecycle journeys. Partner closely with the Loyalty Program Operations Manager to activate program rules, tiers, rewards, and promotions through effective CRM journeys. Establish and monitor key CRM performance metrics, analysing engagement, conversion, churn, and behavioural trends to inform ongoing optimisation. Conduct A/B testing and experimentation to improve campaign performance and member response over time. Act as the primary platform owner and subject‑matter expert for CRM and marketing automation tools (e.g. Salesforce Marketing Cloud), ensuring data hygiene and technical best practice. Collaborate with Marketing, Revenue Management, and Partnership teams to support co‑branded promotions, local experiences, and targeted member offers. Develop regular and ad‑hoc reports and dashboards for stakeholders, translating campaign data into clear insights and recommendations. Contribute to the overall evolution and scalability of the loyalty program as it grows globally If you're our ideal Customer Relationship Manager, you will: Proven experience (5+ years) in CRM, loyalty, or lifecycle marketing roles, preferably within hospitality, travel, retail or consumer-facing business Strong understanding of customer journey design, segmentation, and marketing automation Previous experience with CRM and Marketing emails Hands‑on experience using CRM platforms (Salesforce Marketing Cloud) to build and manage campaigns and journeys. Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams. Proactive, detail‑oriented, and comfortable operating in a fast‑paced, evolving environment. Ability to build and maintain performance dashboards (e.g., in Tableau, Power BI, or Salesforce) to track and report on CRM-attributed revenue and CLV (Customer Lifetime Value). Sound knowledge of GDPR and PECR regulations to ensure all marketing activities are compliant and customer centric. Knowledge of SQL or HTML/AMPscript for advanced Salesforce customization (desirable) Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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