Senior People Services Transformation Lead - Workforce Information | NHS England
NHS England - London or Leeds
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Workforce Information, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled workforce information services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. • Significant experience designing or transforming Workforce Information or HR data services within complex organisations, ideally across large-scale or multi-site environments • Strong understanding of workforce data, reporting and analytics, with the ability to translate user and organisational needs into effective service and digital solutions • Proven ability to influence senior stakeholders and work collaboratively across HR, digital, operational and transformation teams to deliver nationally consistent, user-centred services • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Tuesday 22 Sep 2026
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Senior People Services Transformation Lead - People Managers | NHS England
NHS England - Leeds/London
£79,504 - £91,609 per annum
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1st Strategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for People Managers, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled people manager services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: · Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations · Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models · Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. · Significant experience designing or transforming people management, HR advisory or workforce support services within complex healthcare or public sector environments · Strong understanding of manager self-service, workforce processes and people management challenges, with the ability to design intuitive, user-centred services that improve staff and manager capability and experience · Proven ability to collaborate across HR, operational, digital and transformation teams to deliver integrated services that reduce administrative burden, improve consistency and enable managers to lead high-performing teams effectively · Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care · Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes · Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations · Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions · Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services · Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders · Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Tuesday 22 Sep 2026
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Senior Physiotherapist: Children's (rotational) | Imperial College Healthcare NHS Trust
IMPERIAL COLLEGE HEALTHCARE NHS TRUST - London
£47,951 - £56,863 pa inclusive
PermanentFull time
We are recruiting for one permanent and one fixed term (ending Oct 2027) position. This is an exciting opportunity for a Senior Physiotherapist: Children’s (rotational). This post participates in a cross site rotational scheme which includes PICU and the acute wards, Neonates, Child development service and MSK. The post holder will be providing a high standard of physiotherapy to patients, to perform advanced physiotherapeutic assessment of patients with diverse presentations and complex physical and psychological conditions and to develop and deliver an individualised treatment programme. The post holder is required to work at weekends within the PICU and acute wards rotation as part of their contracted hours of work, (specific rota details are held locally within departments). The post holder is required to participate in the overnight on call rota and will do so once they have completed the relevant induction and achieved the required competencies, (specific rota details are held locally within departments). Interview date: 06-Oct-2026 • To provide a high standard physiotherapy service to patients in all service areas • To acquire and demonstrate knowledge of relevant pathologies, conditions, normal values relating to the specialist area of physiotherapy. • To be responsible for own caseload and be responsible within a defined area of the service and to undertake all aspects of clinical duties as an autonomous practitioner. • To supervise and contribute to the training and development of therapy support workers, band 5 physiotherapists and students. • To undertake service development projects to further own and team’s clinical practice within each area. • To make recommendations for service development, with active involvement in the implementation of changes to practice or service protocols. • To participate in one of the out of hours weekend working and overnight respiratory on-call rota (specific rota details are held locally within departments).dependant on speciality area • Paediatrics only: The job holder will help to provide a 7 day 24 hour paediatric inpatient service when completing the acute inpatient rotation (specific rota details are held locally within departments) At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Environmental sustainability Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environmentwww.imperial.nhs.uk/about-us/our-strategy/green-plan. The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert This advert closes on Friday 25 Sep 2026
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Senior Healthcare Support Worker - AAU | Barts Health NHS Trust
Barts Health NHS Trust - London
£31,554 - £33,270 per annum inc
PermanentFull time
The Acute Care team at the Royal London Hospital are passionate about getting it right for patients and their families. To achieve this, we are looking to appoint an outstanding individual to the post of Healthcare Support Worker within the Acute Admissions Unit (AAU). We admit patients directly from A&E and ambulatory care to our 52 bedded AAU and aim to provide an exceptional standard of care whilst maintaining the flow of patients throughout the hospital. We are looking to recruit staff who have experience of delivering care in an acute setting. You will have excellent communication skills, be caring and compassionate at all times and thrive in a very busy environment. As a healthcare assistant your role will be to help the qualified nurses assess, plan deliver and evaluate high standards of care to patients. The applicant needs to demonstrate and establish good clinical skills and show that they could work independently without direct supervision. We are looking for candidates for a full time post, the shift pattern is a mixture of days and nights over weekdays and weekends. The Senior Healthcare Support Worker will be an integral part of the ward/department team actively taking part in meeting the needs of patients and of the service in accordance with agreed standards under direct supervision of the registered nurses, nurse associates and midwives. The post holder will develop essential competencies though training and practice to ensure safety and quality are the priority. Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview. This advert closes on Friday 25 Sep 2026
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Senior Patient Administrator | Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust - Chelsea
£34,186 - £37,389 per annum inc. HCAS
PermanentFull time
Chelsea and Westminster Hospital is looking to recruit an experienced and enthusiastic Senior Patient Administrator to effectively help manage the administration service at CWH The Imaging Service and department exists to provide support to the clinicians in charge of the medical care and treatment of patients attending the Trust. It aims to do this speedily and to provide interpretation and advice on results. The department supports the teaching functions of the Trust and its commitment to the research and development of new modalities. The Imaging department work within a high quality management system and have recently been awarded UKAS QSI Accreditation. This position is to work closely with the Imaging Administration Manager to ensure the smooth operation of the department, maintaining high standards of patient care, and supporting administrative staff. The administrator will work closely with Superintendents, Radiographers, and patients, utilising excellent time management, organisational, and communication skills. They will deputise for the Imaging Manager, where and when required and will carry out appraisals for more junior members of staff. The responsibilities will include training and supervision of junior staff, to ensure that work objectives are being met on a day-to-day basis. They will be regarded as a key member of the imaging team. The role involves managing patient data, booking appointments and managing the diary to support modalities, handling inquiries including transport assistance, and ensuring that the clinical diary (Soliton) and records are up-to-date. By efficiently coordinating various administrative tasks, the senior administrator plays a critical role in enhancing the patient experience and contributing to the overall efficiency and effectiveness of the Imaging department. Chelsea and Westminster Hospital NHS Foundation Trust believes that our people will get out what they put in, and that requires our active support to develop our people, so we make it a top priority that our staff always feel valued and part of something bigger. Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future. We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring. If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites. · Demonstrate strong leadership skills · Ensure patients receive a high standard of care · Lead on training for junior staff · Keep the clinical diary on the Soliton system updated with correct patient information. · Good communication and interpersonal skills; may need to communicate sensitive or complex information to all types of patient · Partake in PDRs for other staff and ensure core training is up to date · Handle emails and communications with various departments efficiently and timely · Book and ensure the smooth running of clinics while liaising with appropriate consultants and specialty coordinators · Manage patient inquiries, schedule appointments, and facilitate the flow of information between departments. · Distribute administrative workload productively among colleagues This advert closes on Monday 28 Sep 2026
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Senior Radiographer | London North West University Healthcare NHS Trust
London North West Healthcare NHS Trust - Harrow
£45,953 - £54,254 Inclusive of HCAS pro rata - per annum
PermanentFull time
Come and join our busy and friendly radiology department at London North West University Hospitals NHS Trust. The post holder will be required to fully participate in the service provision. You will be required to participate in all out of hours services The post holder will need to demonstrate expertise and knowledge in Radiology and should hold a cannulating certificate. Specialty modality experience is essential for this post. The role also requires good communication skills, multidisciplinary teamworking and the ability to supervise and train other staff and students. You will be expected to work a combination of days Monday to Sunday in and out of hours including nights/ on call. CT/Cath lab/IR experience required. If interested please submit your application at the earliest. This vacancy may close as soon as sufficient applications have been received. When completing your supporting statement, please ensure to start your response in no more than 100 words ‘what skills and experience you will bring specifically to this role’. Applicants who have applied to similar roles in the last 3 months and not shortlisted need not apply. To work within a team of radiographic and clerical staff within the Trust. To provide a high standard of expertise and care, and lead areas of the department in the absence of the Modality Superintendent. To provide a diagnostic imaging service in areas where trained both in and out of normal working hours and help facilitate learning for students and less experienced staff. Only candidates with the legal right to work in UK will be considered. London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK • St Mark’s Hospital: an internationally renowned specialist centre for bowel disease • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. “We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).” To view the main responsibility, please see the attached the Job Description and Person Specification. This advert closes on Sunday 27 Sep 2026
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Senior People Services Transformation Lead - Medical Staffing | NHS England
NHS England - London or Leeds
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Medical Staffing, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled medical staffing services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or functio Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. • Significant experience designing or transforming Medical Staffing services within complex healthcare environments, with a strong understanding of workforce planning, job planning, rota management and medical workforce operations • Strong knowledge of medical staffing processes, governance and workforce systems, with the ability to design efficient, scalable and digitally enabled services that improve workforce deployment and experience • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centric services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. This advert closes on Thursday 8 Oct 2026
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Senior People Services Transformation Lead - Employee Relations | NHS England
NHS England - London or Leeds
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Employee Relations, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled employee relations services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Key skills and experience required: • Significant experience designing or transforming Employee Relations services within complex organisations, with a strong focus on creating integrated, end-to-end workforce support models • Strong understanding of employee relations, case management, wellbeing and HR advisory services, with the ability to design joined-up services that improve consistency, efficiency and user experience • Proven ability to work collaboratively across HR, operational, wellbeing, digital and transformation teams to deliver seamless, user-centred services that strengthen workforce experience, manager capability and staff retention • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Thursday 8 Oct 2026
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Senior People Services Transformation Lead - Staff Experience | NHS England
NHS England - London or Leeds
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Staff Experience, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled staff experience services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Key skills and experience required: • Significant experience designing or transforming Staff Experience, employee engagement or people services within complex organisations, with a focus on improving workforce wellbeing, retention and organisational culture • Strong understanding of employee experience design, workforce engagement and digital service delivery, with the ability to create seamless, user-centred services that improve accessibility, consistency and satisfaction • Proven ability to collaborate across HR, operational, digital and transformation teams to deliver integrated people services that empower managers, strengthen staff support and improve workforce experience at scale • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Thursday 8 Oct 2026
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Senior People Services Transformation Lead - Business Partnering | NHS England
NHS England - Leeds/London
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Business Partnering. you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled Business Partnering services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. • Significant experience delivering Business Partnering, workforce transformation or organisational development services within complex healthcare or public sector environments • Strong understanding of strategic workforce planning, organisational performance and people partnering models, with the ability to design proactive, insight-led services that support leaders and improve organisational outcomes • Proven ability to collaborate across HR, operational, finance, digital and transformation teams to deliver integrated, business-focused people services that strengthen leadership capability, workforce engagement and service performance • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Thursday 8 Oct 2026
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