Reception Manager
NHS Jobs - Ashford
Negotiable
PermanentFull time
Purpose of the Role The Reception Manager will lead the day to day reception service so patients receive a courteous, consistent response and staff have the support and guidance they need. Work with the Operations Manager and clinical colleagues to improve access and maintain safe administrative processes. Provide operational advice and cover within agreed authority when the Operations Manager is absent. Reception Service and Patient Experience Organise daily reception activity, allocate work, monitor queues and telephone demand, and arrange cover when staffing changes. Support the team with appointment booking, care navigation, patient enquiries and communication with clinicians and external services, following practice protocols. Step into reception duties when required, while maintaining oversight of team priorities. Handle initial concerns with empathy and accurate records; escalate formal complaints, clinical queries, safeguarding concerns and incidents through the appropriate route. Identify recurring access or service issues, review feedback and help implement and evaluate improvements. People Management Provide first line supervision, coaching and regular feedback; promote a respectful, supportive team culture. Plan rotas, review leave requests, monitor attendance and arrange suitable cover within agreed staffing limits. Coordinate recruitment, induction, mandatory training, competency checks and appraisals for reception colleagues. Address performance, conduct and wellbeing matters promptly under practice procedures, seeking support from senior management where required. Chair reception meetings, communicate decisions clearly and follow up agreed actions. Service Quality and Improvement Review reception workload, access information, patient feedback and incidents to identify service problems and practical improvements. Agree changes with the Operations Manager, update team guidance and check whether new processes are working as intended. Work with clinical and administrative colleagues to clarify handovers, reduce avoidable delays and ensure patient requests are directed appropriately. Maintain accurate reception records and share relevant service updates with the management team. Practice Operations and Improvement Maintain and review reception procedures, checklists and staff guidance; publish approved versions in the practice document system. Support the Operations Manager and Practice Manager with relevant audits, CQC evidence, incident learning and agreed change projects. Raise IT faults, liaise with support teams and help staff use practice systems effectively within the post holders competence. Attend relevant operational, clinical and partnership meetings by agreement, preparing updates on the reception service as needed. Liaise with the Administration Manager when cross team support is required and provide agreed cover where capacity and training allow. Standards and Responsibilities Protect confidential information and use patient records in line with practice policies, data protection requirements and Caldicott principles. Follow safeguarding, equality, health and safety, infection prevention and incident reporting procedures, and ensure team members understand the processes relevant to their work. Maintain required training and take part in supervision, appraisal and development. Act within competence and delegated authority, seeking clinical or senior management advice when a matter falls outside the role. Person Specification Essential: Experience supervising or managing staff in a busy service; ability to plan work and support colleagues; clear written and verbal communication; confidence using digital systems and interpreting basic service information; sound judgement, discretion and an organised approach to changing priorities. Desirable: Experience in NHS general practice or another healthcare service; familiarity with appointment systems, care navigation, audits and quality improvement; experience managing rotas and developing staff. Review of the Role This description outlines the main responsibilities. Duties may be reviewed with the post holder as services and practice needs change.
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Deputy Manager
Mitchells & Butlers PLC - Lymington, United Kingdom
£35,000 to £39,000 a year
PermanentFull time
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Deputy Manager at the Ship Inn, you’ll support the General Manager to lead a successful site. You’ll use your experience to inspire team members, and work together to provide guests with an experience they won’t forget. Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you. WHAT’S IN IT FOR ME? Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Deputy Managers to General Managers. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS DEPUTY MANAGER YOU’LL… Use your management experience to be an assistant to the General Manager in the day to day running of the business. Train and inspire your team to deliver food, drink, and service to be proud of. Be the role model and guide development within your team. Ensure our guests are cared for, being the host to life’s memorable moments. Strive towards and achieve business targets. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
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Assistant Manager
Mitchells & Butlers PLC - Lymington, United Kingdom
£33,000 to £35,000 a year
PermanentFull time
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manager at the Ship Inn, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be! Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you. WHAT’S IN IT FOR ME? Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL… Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around. Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of. Be the role model and guide development within your team. Lead the team to deliver moments that WOW our guest, keeping them coming back. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
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Assistant Manager
Mitchells & Butlers PLC - Milton Keynes, United Kingdom
Competitive Salary
PermanentFull time
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manager at the Fountain - Harvester, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be! Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start? We want to hear from you. WHAT’S IN IT FOR ME? Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL… Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around. Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of. Be the role model and guide development within your team. Lead the team to deliver moments that WOW our guest, keeping them coming back. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
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Project Manager
M Group Services - Falmer, Southern
£60,000 to £70,000 a year
PermanentFull time
About The Role Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it? What will you be doing? As our Project Manager you'll be responsible for the end-to-end delivery of complex capital projects, typically valued at £1m+, across both Clean Water and Wastewater sectors within the Southern Water Framework. The role ensures projects are delivered safely, efficiently, on time, within budget, and in compliance with all governance, assurance, contractual, and regulatory requirements. Working across the full project lifecycle, you'll lead projects from inception through design, construction, commissioning, and completion. Responsibilities include managing programme schedules, risks, change control, reporting, target costs, technical reviews, buildability assessments, and design approvals. The role also requires oversight of NEC contract administration, including Early Warnings, Compensation Events, and programme updates. A key aspect of the position is stakeholder management, acting as the primary interface between Southern Water, project teams, subcontractors, local authorities, landowners, and other third parties. Effective communication and collaboration are essential to ensure smooth delivery and prompt resolution of issues. You'll lead multidisciplinary teams, fostering a collaborative, inclusive, and high-performing culture while supporting knowledge sharing and continuous improvement. They are responsible for maintaining high standards of safety, quality, and operational performance through proactive management and compliance monitoring. Commercial responsibilities include budget management, forecasting, cost reporting, financial governance, margin delivery, and ensuring a positive customer experience throughout project delivery. What you’ll bring - Do you have strong, demonstrable experience in project management within capital delivery, infrastructure or regulated environments? - Have you got experience delivering complex civils, pipelines, rising mains, trunk mains, tunnelling or similar infrastructure projects.? - Do you have experience managing multidisciplinary design teams and subcontractors? - Have you got a good understanding of project governance, assurance processes and NEC contract mechanisms? - Do you have knowledge of regulated utility environments and associated governance requirements? - Do you hold a formal project management qualification (APM, PMQ, PRINCE2) or working towards accreditation? - Have you got a valid driving licence? What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; - Contributory pension scheme - Online GP service, 24 hours a day, 365 days a year - Employee assistance programme - My Rewards portal, access to 1000’s of retail discounts - Life assurance - Cycle to work, salary finance and give as you earn schemes - Enhanced maternity, paternity leave and adoption leave - Reward and recognition scheme - Recommend a friend – get rewarded for introducing people to us! In addition, this role offers; - Company car and fuel card with a range of EV and hybrid vehicles to choose from - My Car Choice our salary sacrifice EV/ Hybrid car scheme - Health Care Cash Plan, giving you and your family the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! - Private Healthcare - family cover - 25 days annual leave plus bank holidays About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. - We’re responsible and go further for our people, clients, communities and the planet - We’re open and seek new and better ways of exceeding expectations - We’re together and as one team; the whole is greater than the sum of the parts - We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW #LI-LK1 INDREG
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Shift Manager
Greggs PLC - Oxford, Oxfordshire
£13.80 per hour.
PermanentPart time
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\'ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results and maintain the excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fully stocked at all times, with plenty of choice available for our customers Keep the shop looking clean, tidy and presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. We’ll match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\'ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. About Greggs Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us. #VP25
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Site Manager
Kier Group
PermanentFull time
We're looking for a Site Manager to join our Secure Environments team based in Salisbury. Location: SalisburyHours: 40 hours per week We are unable to offer certificates of sponsorship to any candidates in this role. Kier Places is recruiting now for a Site Manager in Salisbury to join our Secure Environments team delivering projects across the UK Defence portfolio. Your role will be key to ensuring projects are safely delivered on time and to budget whilst achieving the highest levels of customer satisfaction. We are building a new team to deliver multiple projects within one secure facility, with a strong focus on detail. What will you be responsible for? As a Site Manager, you'll be working within the Secure Environments team, supporting them in delivering multiple projects across the UK Defence portfolio. Your day to day will include: -Managing the site and ensuring work is completed safely, on time, within budget and to the required quality -Implementing and managing health and safety procedures including weekly audits, risk assessments and safe systems of work -Controlling and monitoring resources including sub-contractors to maximise efficiency and minimise costs -Maintaining comprehensive site records including reports, daily diaries, progress photographs and health and safety documentation -Supporting team development through guidance, training and performance reviews What are we looking for? This role of Site Manager is great for you if: -You hold a Full driving licence -You have demonstrable site management experience with a proven track record in successfully managing projects -You possess strong leadership skills with the ability to support and develop your team -You are commercially aware with excellent organisational and communication skills -You are a UK British Passport Holder Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks. We look forward to seeing your application to #joinkier.
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Cafe Manager
Houston & Hawkes - Milton Keynes
£40,000 to £40,000 a year
PermanentFull time
CAFE MANAGER Milton Keynes | £40,000 per annum | Monday to Friday Great food. Brilliant people. Exceptional service. Houston & Hawkes is looking for an experienced Cafe Manager to join our team at an exciting new client location in Milton Keynes. We're looking for someone with personality, energy and a real eye for detail - a talented manager who takes genuine pride in great food, exceptional service and creating an environment where both customers and the team feel valued. You'll lead the day-to-day catering operation, develop your team, build a trusted relationship with our client and ensure consistently high standards across food, service, presentation and commercial performance. THE ROLE Take overall responsibility for the day-to-day catering and retail operation, ensuring consistently high standards of food, service and presentation. Lead, motivate and develop the team, creating a positive, engaged and professional working environment. Deliver an excellent customer experience through warm, efficient and attentive service. Bring flair and innovation to menus, food presentation and the overall offer. Manage budgets, cost controls, stock, ordering and operational performance. Build strong relationships with the client, customers and the wider Houston & Hawkes team. Plan and organise the operation effectively, ensuring service runs smoothly and consistently. Complete company documentation, reporting and bookwork accurately and on time. Maintain the highest standards of food safety, allergen awareness, health & safety and hygiene. Continuously look for opportunities to improve quality, service and commercial performance. ABOUT YOU An experienced Cafe Manager or catering manager with a strong background in quality food-led operations. City & Guilds, NVQ or relevant catering or food production training, together with a food hygiene qualification or equivalent practical knowledge. Strong craft skills with an eye for quality, presentation, flair and innovation. Good financial and commercial awareness, including cost control, stock control and budget management. A confident, organised and approachable people leader with excellent communication skills and a genuine passion for food and service. WHY JOIN HOUSTON & HAWKES? Alongside the opportunity to join an exciting new client location, you'll be joining a business that genuinely invests in its people, celebrates success and creates opportunities to develop. Your birthday off every year Enhanced maternity, paternity and adoption leave Contributory pension scheme Life assurance Employee Assistance Programme CODE Hospitality membership, giving you access to one of the UK's leading hospitality communities Foodie Socials - bringing our teams together to share new concepts, seasonal food and drink ideas and the creativity happening across Houston & Hawkes Ongoing learning, development and genuine opportunities for career progression Our Summer Awards Party - celebrating the people, achievements and successes across Houston & Hawkes An unforgettable Christmas Party at one of London's outstanding venues - bringing the whole business together to celebrate the year in true Houston & Hawkes style Monday to Friday working pattern 37.5 hours per week ABOUT HOUSTON & HAWKES Houston & Hawkes is an award-winning independent caterer creating vibrant, creative and exceptional food and hospitality experiences across some of the UK's most prestigious client sites. We're a Certified B Corp, recipient of the King's Award for Enterprise in Sustainable Development 2026 and proud to be ranked No. 14 in The Caterer's Best Places to Work in Hospitality. If you're an experienced Cafe Manager who brings personality, energy and a genuine passion for great food and service, we would love to hear from you.
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Duty Manager
Serco Limited - Buckingham
£27742.56-27742.56 per annum
PermanentFull time
Serco Limited Duty Manager Location: Swan Pool & Leisure Centre, Buckingham, MK18 1AE Salary: £27,742.56 plus excellent benefits Schedule: Permanent, 40 hours per week, 3-week rota with various shift times working 5 over 7 days, Monday to Friday 5.30am to 2.30pm or 2pm to 10.30pm, Saturday 6.30am to 6.30pm, Sunday 7.30am to 6.30pm Make a positive difference every day At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT). Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day. As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future. What you’ll do as a Duty Manager - Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies. - Drive commercial performance by supporting sales activity, member retention and excellent customer service standards. - Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively. - Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation. - Lead, coach and develop colleagues, supporting growth and consistent performance across the team. - Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs. - Support with Lifeguarding duties as required. Does this sound like you? - Proven experience in leisure, hospitality or retail management - Lifeguard background with supervisor experience - Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations. - Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives. - Ability to organise, prioritise and manage multiple operational demands effectively. - Excellent communication and interpersonal skills with the ability to build trust and motivate others. - A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience. - Confident and capable swimmer - Valid National Pool Lifeguard Qualification (or training provided) - Valid National Pool Plant Operators certificate (or training provided) What we offer - Free gym membership for you and your immediate family - Free safeguarding training and DBS checks - Free swimming lessons and holiday clubs for one child (50% off for additional children) - 21 days’ holiday plus bank holidays - 6% employer matched pension contribution - Training and development opportunities - Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment - Learn more at www.moreleisure.org/employee-benefits Vetting and checks An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. Ready to make a difference? Apply today. Duty Manager Location: Swan Pool & Leisure Centre, Buckingham, MK18 1AE Salary: £27,742.56 plus excellent benefits Schedule: Permanent, 40 hours per week, 3-week rota with various shift times working 5 over 7 days, Monday to Friday 5.30am to 2.30pm or 2pm to 10.30pm, Saturday 6.30am to 6.30pm, Sunday 7.30am to 6.30pm Make a positive difference every day At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT). Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day. As a Duty Manager, you'll lead the day-to-day operation of the leisure centre, helping create a safe, welcoming and enjoyable environment for customers of all ages. By supporting colleagues, maintaining high standards and ensuring activities run smoothly, you'll have a positive impact on communities, helping more people stay active, connected and healthy while contributing to a better future. What you’ll do as a Duty Manager - Lead on health, safety and quality, ensuring compliance with legislation, maintaining safe systems of work and taking control during incidents and emergencies. - Drive commercial performance by supporting sales activity, member retention and excellent customer service standards. - Oversee daily operations, including opening and closing the centre, managing rotas and ensuring programmes are delivered effectively. - Monitor the facility and proactively resolve issues to maintain high standards of cleanliness, safety and presentation. - Lead, coach and develop colleagues, supporting growth and consistent performance across the team. - Act as a visible leader, building trust with customers and responding positively to feedback, queries and community needs. - Support with Lifeguarding duties as required. Does this sound like you? - Proven experience in leisure, hospitality or retail management - Lifeguard background with supervisor experience - Strong understanding of health and safety practices, with confidence to lead during high-pressure or emergency situations. - Commercial awareness and experience supporting sales, customer engagement or service improvement initiatives. - Ability to organise, prioritise and manage multiple operational demands effectively. - Excellent communication and interpersonal skills with the ability to build trust and motivate others. - A proactive, hands-on approach, taking pride in maintaining high standards and delivering a great customer experience. - Confident and capable swimmer - Valid National Pool Lifeguard Qualification (or training provided) - Valid National Pool Plant Operators certificate (or training provided) What we offer - Free gym membership for you and your immediate family - Free safeguarding training and DBS checks - Free swimming lessons and holiday clubs for one child (50% off for additional children) - 21 days’ holiday plus bank holidays - 6% employer matched pension contribution - Training and development opportunities - Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment - Learn more at www.moreleisure.org/employee-benefits Vetting and checks An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role. Ready to make a difference? Apply today.
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Assistant Manager
Heartwood Collection - Surrey
£16 to £16.50 an hour
PermanentFull time
Assistant Manager On Target Earnings £16 - 16.50 * Including TRONC (Basic from £13.02 plus expected Tronc £3 - £3.50 ph) Minimum 30 hours contract At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as an Assistant Manager We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities. What we offer: Competitive salary package, includes TRONC* Contract of 48 hours Bespoke training and development through our Stepping Stones programme Access to the Employee Assistance Program with Hospitality Action Instant pay access through EarlyPay Enhanced Maternity & Paternity leave Up to £1,500 Referral Bonus 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends A birthday gift and Long Service Recognition Discounts on hundreds of retailers and experiences via Reward Gateway Cycle to Work Scheme About You: Passionate and vibrant personality, a real people person who cares for the guests, team and experience Confident in running a service from the floor, fresh food restaurant experience and delivering training and support to team members Able to run different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills 2-3 years experience as an Assistant Manager, ideally with branded operations knowledge and assist the General Manger with admin, staffing, financial aspects of running a site Heartwood Collection is a multi-award-winning hospitality group: Sunday Times Best Places to Work winner 2024 Double winner at the Publican Awards 2024 Best Pub Brand/ Concept at the Publican Awards 2025 At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life. *On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average Please note, we cannot take applications from overseas or that require sponsorship Cameron Johnson ? +447976 787953 ? cameron.j@heartwoodcollection.com Senior Recruitment Manager | Heartwood Collection
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