Deputy Manager Residential Children's Home
Brook Street - Greenford, London
£40,000 to £45,000 a year
On-sitePermanentFull time
Deputy Manager - Children's Residential Home (EBD) Location: Greenford, UB6 Salary: £40,000 - £45,000 We are seeking an experienced Deputy Manager to join a small Ofsted-registered children's residential home supporting up to 3 young people with Emotional and Behavioural Difficulties (EBD). This is a fantastic opportunity for a strong and confident leader with a background in children's residential care who is passionate about making a real difference in young people's lives. Key Responsibilities: Support the Registered Manager in the day-to-day running of the home Lead shifts and ensure the smooth operation of the service Provide high-quality care and support to young people with EBD Promote a safe, nurturing and stable environment Support care planning, risk assessments and safeguarding processes Lead by example and mentor staff on best practice Ensure compliance with Ofsted regulations and internal policies Requirements: Previous experience as a Deputy Manager or Senior Residential Support Worker Strong understanding of Ofsted regulations and children's residential care standards Experience working with young people with EBD Leadership skills with the ability to motivate and support a team NVQ Level 3/4 in Residential Childcare (or equivalent) If you are a dedicated and experienced professional looking to take the next step in your career, we would love to hear from you.
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Programme Manager - Alcohol, Drugs and Tobacco (London)
Government Recruitment Service - London
£62,862 to £62,862 a year
TemporaryFull time
In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you. This role sits in The Office for Health Improvement and Disparities (OHID) London which focuses on improving the health and wellbeing of Londoners so that everyone can expect to live more of life in good health. We also work to tackle health disparities and their wider determinants to break the link between an individual’s background and one’s prospects for a healthy life. OHID organises the delivery of its functions in England through its Regional teams which are managed under the leadership of a Regional Director of Public Health / NHS Regional Director of Public Health (RD), who in London also operates as the Statutory Adviser to the Mayor, Assembly and Greater London Authority (GLA) Group as set out in the GLA Act (2007). The postholder will coordinate and deliver high quality, specialist technical and professional public health advice to support local government with driving improvements in health outcomes and reduction in health inequalities, associated with drugs, alcohol and/or tobacco based on evidence and cost-effectiveness. They will draw on their unique expertise and resources that sit within DHSC/OHID as well as maximise the expertise within regional partners, and the local public health system to improve drug, alcohol, and tobacco outcomes and health inequalities associated with these behaviours.
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Bank LD Complex Care Delivery Manager
NHS Jobs - London
from £29.73 an hour
ContractFull time
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
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CAMHS Single Point of Access Team Manager
NHS Jobs - London
£58,133 to £65,261 a year
PermanentFull time
Respondingto calls within time limits set out in theAll-AgeSPA Operational Protocols. Beingfully conversant with statutory and non-statutory services across Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and the provision of CNWLCAMHSservices in each borough. Ensuringsafe and effective delivery of care / advice toyoung peopleand theircarers, utilising own knowledge and skills. Providingsupport, information and education to family members, carers and other professionals who may access theCAMHSSPA. Buildingandmaintainexcellent working relationships with key stakeholders, such asCore and Urgent Care CAMHS team,GPs, the Police and LAS. Acting as the point of escalation in CAMHSSPA inrelation to difficult callsand being able to further escalate asappropriate. Demonstratinggood risk assessment and management skills, ensuring that decisions maderegardingcalls are in the interests of the individual patients needs and their safety. Participatingin both clinical and managerial supervision in relation to role. Participatingin the ongoing monitoring and evaluation of the SPA Service, ensuring that all required data is collected. Monitoringstandards of clinical practice of the SPA, recommending changes where necessary. Beingresponsible forthe maintenance ofaccuratepatient records on relevant patient information system (ie. System One). SupportingtheSPA CAMHSadministration lead in the screeningandmanagement of emails in the SPA (CAMHS) inbox. Supportingthe Clinical Lead and Service Manager in thelonger-termstrategic development of the SPA service.
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Leadership and Management Consultant (Tri-Trust role)
NHS Jobs - London
£58,133 to £65,261 a year
PermanentFull time
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
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Assistant General Manager - 12 Month FTC
urbanbubble - London
£39,600 - £51,700 per annum
ContractFull time
Job Advert Hey there! Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as an Assistant General Manager! As an Assistant General Manager - 12 Month FTC, you will contribute to our vision of being, “the greatest Residential Property Manager, making our cities a better place to live” by: Incredible outcomes you’ll deliver - Support the General/City Manager to drive commercial, operational and strategic performance - Take accountability for operational excellence, financial performance and governance - Lead the onsite team to achieve strong leasing, retention and resident satisfaction - Act as senior lead and deputy in the absence of the General/City Manager Your responsibilities Property Management - Maintain high standards of property care in line with budgets, SLAs and regulations - Support safe, efficient operations and deliver excellent customer experience - Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S) - Ensure adequate resourcing, including reception cover when needed - Oversee statutory compliance, inspections and KPI performance - Support and brief onsite team with key operational updates - Ensure compliance with PPMs and contractual obligations - Manage budgets, purchase orders, invoices, contracts and financial admin - Contribute to client reporting on performance and budgets - Oversee resident services (parcels, keys, amenities, parking, housekeeping) - Ensure maintenance requests are handled within SLA and high presentation standards maintained - Manage contractors, complaints and third-party service issues - Maintain safe working procedures and update risk controls - Oversee risk register and ensure actions are completed - Act as lead for major incidents and escalated risks - Act as key operational contact for clients and support/lead meetings Resident Engagement - Lead resident engagement and support the Community team to deliver excellent service - Implement engagement strategies, including communication and events - Drive resident feedback and reviews, improving service and satisfaction KPIs - Deliver ESG and social value initiatives and maintain reporting records People Management - Lead, coach and develop the onsite team - Model company values and behaviours - Drive performance through objectives, reviews and regular meetings - Ensure compliance with policies, processes and regulations - Promote strong communication and team engagement - Identify development needs and provide coaching/mentoring - Support recruitment, training and talent development Who You Are - Experienced residential property professional with strong sector knowledge - Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them - Committed to ongoing professional development - Confident communicator with strong customer service and negotiation skills - Strong leader and team player who delivers results through people - IT proficient (Microsoft Office and databases) - Highly organised with strong planning and decision-making skills - Skilled in coaching, mentoring and giving feedback - Commercially and financially astute - Relevant qualifications (TPI BTR Level 4 / ARLA desirable) - Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health – desirable) And So Much More: From leading daily operations to guiding your team with strategy and support, you’ll ensure everything is aligned and performing seamlessly across the community. What we’re looking for: - Comparable property management experience (residential or hospitality) - Strong understanding of building management and Health & Safety - Proven ability to manage budgets effectively - Excellent people management skills with experience leading large teams - A track record of developing high-performing teams in a fast-paced environment - Outstanding customer service standards - High levels of energy, drive, and enthusiasm - Strong communication, influencing, and relationship skills - Ability to work proactively and use initiative in a competitive market Desirable: - Health & Safety qualification - ARLA qualification - IRPM foundation level qualification (or willingness to work towards) And here’s what we offer; We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you! Here's a little glimpse into our bubble benefits; - Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need - Company pension scheme & medical Cover for your long-term health & to help plan for the future - Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board - Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues - Enhanced sick pay & family leave to take care of yourself & your loved ones - Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub! - Cycle to work scheme to help you get to work in a healthier, greener way - Study support to help you grow & reach your goals - Long service awards to celebrate every mile stone with us - Employee assistance & counselling for those times when you need a little bit of extra support & the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you! If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you! INDMED
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South Primary Care Network (PCN) Manager
NHS Jobs - HORNCHURCH
£50,000 to £55,000 a year
PermanentFull time
We do not facilitate Visa sponsorship PCN leadership and governance Support the Clinical Directors and board to set annual priorities, prepare decision papers and maintain an agreed delivery plan, forward meeting schedule, action log, risk register and escalation process. Keep up to date with relevant NHS strategy and policy, health inequalities frameworks, and local health and care priorities. Become familiar with the local Joint Strategic Needs Assessment and population health profiles for South Havering PCN and the neighbourhood, and use this evidence with the Clinical Directors and practices to shape priorities, services and improvement plans. Coordinate and attend PCN meetings and practice engagement; communicate decisions clearly, follow up actions and build working relationships across all member practices. Maintain regular contact with all member practices, understand differences in capacity and local need, and support consistent implementation of agreed PCN services. Maintain the PCN network agreement and governance records with the Clinical Directors and practice representatives, coordinating updates and approvals where required. Develop and maintain proportionate PCN policies, procedures and local operating arrangements with the Clinical Directors, practice representatives and federation leads; ensure staff can access current approved versions. Maintain oversight of contractual obligations, specifications, deadlines, evidence and submissions, escalating delivery or capacity risks early. Represent the Clinical Directors at agreed operational meetings within delegated authority, referring clinical or strategic decisions back to them. Work with member practices to identify shared operational pressures and opportunities to collaborate, improving practice resilience and consistency of PCN service delivery. Oversea third-party ARRS providers contracts Service delivery and improvement Oversee operational delivery of PCN services and locally commissioned programmes, including enhanced access, care home support, multidisciplinary working, long-term condition care, proactive care, prevention and health inequalities activity as commissioned. Manage mobilisation and change projects from scope and stakeholder engagement through implementation, monitoring and evaluation; maintain practical project plans with named owners, milestones and benefits. Own and deliver a defined portfolio of PCN projects personally, while overseeing projects delegated to the PCN Operations Manager and Digital Facilitator or other staff; agree responsibilities and review progress regularly. Oversee the PCN single point of access and referral pathways, reviewing demand, allocation, response times, patient experience and improvement opportunities with staff and practices. Coordinate evaluation of PCN programmes, using activity, outcomes, patient and carer feedback and learning to inform decisions about continuation or improvement. Coordinate pathway and standard operating procedure development, patient access, referral and administrative processes, and quality improvement with clinical leads and practice teams. Workforce and people management Line manage the PCN Operations Manager and Digital Facilitator and PCN non-clinical ARRS staff, including health and wellbeing coaches, social prescribing link workers and care coordinators. Oversee the single point of access service, with day-to-day supervision shared or delegated within the PCN management team as agreed. Provide operational oversight of PCN clinical ARRS staff and their practice allocations. Work with the employing organisation and professional leads to ensure each member of clinical staff has a named clinical supervisor and a clear day-to-day management contact at each practice where they work. Clinical supervision and decisions remain with appropriately qualified clinical professionals. Review the capacity, utilisation and service performance of all PCN additional roles with practice and professional leads. Identify gaps in cover or delivery, agree improvements and escalate issues that cannot be resolved within the PCN management team. Hold regular operational and performance review meetings with third-party providers of ARRS services, normally monthly or quarterly as agreed, following up staffing, allocation, quality and delivery actions. Lead recruitment, induction, appraisals, wellbeing and performance processes within delegated authority; monitor workforce capacity, vacancies, leave and cover and escalate patient safety concerns. Identify development needs, support staff progression and organise training and learning opportunities so staff and practices can deliver new pathways, digital workflows and contractual requirements. Work with clinical and professional leads to ensure additional roles have clear responsibilities, suitable supervision, effective practice placements and development opportunities. Work with the Clinical Directors and practices to develop the PCN operating model, workforce plan and future services in response to local needs. Performance, finance and assuranceMaintain a concise PCN performance dashboard covering activity, access, quality, outcomes, inequalities, workforce, milestones and exceptions; oversee the operational and digital reporting delivered by the PCN Operations Manager and Digital Facilitator and use data to support decisions. Oversee performance monitoring and reporting for PCN contracts and commissioned services. Ensure routine data collection, trackers and draft reports are completed by the PCN management team or other designated staff; review accuracy, risks and exceptions, obtain any required Clinical Director approval and ensure reports are submitted by agreed deadlines. Present regular performance and delivery updates at PCN meetings and provide clear feedback to member practices. Identify areas for improvement, quick wins and targeted support; work with practices where delivery or performance is below agreed expectations to understand barriers, agree practical actions and monitor progress. Manage the PCN ARRS budget and finance trackers, monitoring allocations, claims, expenditure, vacancies and forecast variances with federation finance colleagues; work within delegated authority and obtain Clinical Director approval for financial decisions or changes in line with agreed governance. Meet regularly with federation finance leads and the PCN Clinical Directors to review the PCN finance report, investigate discrepancies, agree actions and inform decisions on workforce and service investment. Work with federation finance colleagues and the PCN nominated payee to reconcile PCN income and expenditure, track committed funds, investigate payment discrepancies and provide financial assurance to the Clinical Directors and member practices. Retrieve and provide the monthly PCN statements from the Primary Care Support England (PCSE) portal to the appropriate federation finance leads and Clinical Directors, ensuring secure handling and follow-up of queries. Coordinate and submit PCN workforce returns and other ICB reports as agreed with the Clinical Directors, checking accuracy, approvals and deadlines. Support financial planning for budgets, reimbursements, contracts and business cases, including value for money and forecast implications. Ensure appropriate records, information governance, confidentiality, safeguarding escalation and audit arrangements are followed in conjunction with relevant clinical and organisational leads. Escalate complaints, incidents and significant service concerns promptly through the appropriate organisational and clinical routes, and support investigations and learning within the scope of the role. Partnerships and opportunities Represent the PCN at agreed borough and system operational meetings and maintain effective relationships with the ICB, federation, acute and community providers, local authority, voluntary sector and patient representatives. Identify and propose new business development and funding opportunities for PCN development and growth. Develop proposals, business cases and funding bids under the Clinical Directors oversight; assess capacity, clinical governance, commercial and delivery implications before commitments are made. Interpret public health and population health data with clinical and analytical colleagues to identify needs, strengthen bids and target services and outreach; undertake training in relevant data systems as required. Build and strengthen relationships with public health, the local authority, NHS providers, voluntary and community organisations and patient groups to support PCN and neighbourhood programmes, quality improvement, outreach and partnership events. Build relationships with managers in neighbouring PCNs and attend relevant PCN Manager meetings where possible; share learning and work with peers on service development and delivery. Support meaningful patient and carer involvement and use feedback to improve reach and reduce unwarranted variation. Working relationships and scopeThe postholder works closely with the PCN Clinical Directors, member practice managers and clinical leads, Havering Health leadership and support functions, PCN staff, neighbouring PCNs and South Havering Neighbourhood partners. This is a practice-facing role requiring regular in-person attendance at PCN practices/meetings, team meetings and partner locations as directed by service needs. The PCN Operations Manager and Digital Facilitator leads assigned day-to-day digital and operational projects, systems and reporting; the PCN Manager sets priorities, provides line management and assurance, resolves escalations and directly manages agreed projects. Clinical decisions and professional supervision remain with the appropriate clinical leads.
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Data Quality & Income Recovery Assistant Manager
st georges nhs trust - Tooting Broadway
£47,951 - £56,863 pa
ContractFull time
A Vacancy at St George's University Hospitals NHS Foundation Trust. Data Quality & Income Recovery Assistant Manager 6-Month Secondment or Fixed-Term Contract (Career Break cover) An exciting opportunity has arisen for a motivated and analytical individual to join the Data Quality & Income Recovery Team as aData Quality & Income Recovery Assistant Manager for a career break cover. The post holder will play a key role in supporting the Trust's data quality assurance and income optimisation agenda. Working closely with the Data Quality & Income Recovery leadership team, you will help drive improvements in data accuracy, completeness, and reporting integrity, ensuring the Trust receives appropriate reimbursement for the services it provides. Particular emphasis will be placed on improving outpatient procedure recording and elective admission data quality within the organisation, supporting both operational performance and income recovery. You will provide specialist expertise in identifying data quality issues, emerging trends, and areas of financial risk. Through detailed analysis and investigation, you will work with services across the Trust to implement sustainable solutions that improve data capture at source, reduce errors, and strengthen compliance with NHS data standards, national reporting requirements, and contractual obligations. Support efficient management of DQ & Income Recovery Team and deputise where appropriate. Lead and coordinate proactive data quality reviews across clinical services, identifying trends, risks and opportunities for improvement. Support the development of data quality policies, procedures and standard operating procedures (SOPs, QRGs, Workflow mapping). Work closely with Finance, Contracting, Clinical Coding and Operational teams to ensure accurate submission of activity and income. St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Key Responsibilities • Monitor and analyse data quality performance using internal reports, SLAM data, NHS Data Quality Metrics, dashboards, and local validation tools to identify trends, risks, and opportunities for improvement. • Investigate complex data quality issues, providing specialist advice and recommendations to support timely and sustainable corrective actions. • Develop, implement, and maintain data quality monitoring and validation processes to improve the accuracy, completeness, and timeliness of patient activity data. • Lead the governance, audit and sign-off of Robotic Process Automation (RPA) solutions, investigating discrepancies, investigating failed coding outcomes, and supporting the ongoing development of automation logic for outpatient procedure coding. • Support the review, validation, and sign-off of new appointment types within iCLIP and associated systems, ensuring appropriate assignment of main specialty, treatment function, tariff classifications, and activity recording. • Contribute to pathway redesign programmes and service improvement projects, including the implementation of national Coding and Counting changes, ensuring successful delivery and post-implementation monitoring. • Support the development, review, and implementation of Data Quality Policies, Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and workflow documentation. • Review and continuously improve existing data collection, validation, and correction processes, implementing value-added changes that enhance efficiency, data quality, and governance. • Lead specialist validation initiatives to identify lost, under-reported, or inaccurate income opportunities across Admitted Patient Care (APC), Outpatients (OP), Emergency Care (EC), and other activity streams. • Work closely with Income Recovery Coordinators, operational teams, and clinical services to improve documentation standards, data capture processes, and income recovery outcomes. • Undertake complex validation reviews, data audits, and investigations to ensure the integrity of patient activity and financial reporting. • Ensure all data corrections and amendments comply with NHS Data Standards, national guidance, information governance requirements, and local policies. • Collaborate with Finance, Contracting, Clinical Coding, Informatics, Patient Administration, and Operational teams to support the accurate recording, submission, and reimbursement of clinical activity. • Support the recovery of commissioner income by proactively identifying emerging data quality issues, assessing financial impact, and implementing preventative controls to address issues at source. • Review and monitor monthly SLAM outputs to identify opportunities for service improvement, income optimisation, and risk mitigation, providing financial impact assessments where required. • Maintain expert knowledge of NHS data standards, payment mechanisms, commissioning requirements, and Points of Delivery (POD) classifications to provide specialist advice across the organisation. • Promote a culture of continuous improvement, inclusivity, and collaboration, championing Equality, Diversity and Inclusion (EDI) principles and supporting team development initiatives. ***Applicants wishing to apply on a secondment basis are asked to obtain agreement in principle from their line manager regarding release before submitting an application.*** This advert closes on Tuesday 22 Sep 2026
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National Account Manager - M&E & Groups
Clermont Hotel Group - London
PermanentFull time
National Account Manager - M&E & Groups Clermont Hotel Group Central Support Office Contract: Full Time Payment: Salaried Salary: competitive + incentive Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people. At Thistle Hotels, extraordinary hospitality starts with bringing people together - whether that’s for an important meeting, a memorable event or a group stay in the heart of the city. We’re looking for a commercially minded and relationship-focused National Account Manager - Meetings, Events & Groups to join our Sales team, taking ownership of a portfolio of key accounts and helping us grow revenue and market share across our Thistle Hotels. This is an exciting opportunity for someone who knows the Meetings, Events & Groups market, loves building long-term partnerships and has the commercial instinct to turn relationships into revenue. You’ll work closely with our hotel teams and wider commercial colleagues to uncover opportunities, generate enquiries and ensure Thistle Hotels is front of mind when our clients are looking for their next meeting, event or group stay. What you’ll be doing You’ll manage and develop a designated portfolio of Meetings, Events & Groups accounts, building strong relationships and identifying opportunities to increase revenue and market share across our hotels. Owning and growing your Meetings, Events & Groups account portfolio, developing clear account plans that support both our wider commercial strategy and individual hotel objectives Building meaningful, multi-level relationships with key corporate clients, agencies, intermediaries, event planners and other relevant partners Developing a deep understanding of your clients – how they buy, what influences their decisions and where future opportunities exist across the Thistle portfolio Identifying and converting new Meetings, Events & Groups business, both within existing accounts and through proactive new business development Generating qualified leads and opportunities for our hotels and working closely with hotel and central teams to support conversion Negotiating commercial agreements and preferred partnerships that deliver sustainable value for both our clients and our hotels Growing our share of existing accounts by identifying opportunities across different hotels, locations and types of business Reviewing account production and performance, identifying areas of opportunity and taking action where accounts are underperforming Working closely with hotel Sales and Meetings & Events teams to ensure account opportunities are activated effectively at property level Using Salesforce consistently to maintain accurate account information, record activity, manage opportunities and provide visibility of future business Monitoring Meetings, Events & Groups trends, competitor activity and changing customer behaviour, sharing relevant market intelligence with our hotels and commercial teams Providing regular forecasts and reporting on account performance, pipeline, opportunities and future revenue potential Representing Thistle Hotels at client meetings, presentations, networking events, trade shows, exhibitions and relevant industry events Planning and delivering client engagement activity including presentations, showcases, familiarisation visits and other opportunities to bring our hotels and event spaces to life Supporting brand education and awareness across your portfolio, ensuring clients understand the breadth of our hotels, meeting spaces and group offering Working collaboratively across Sales, Revenue, Marketing and hotel operations to create a joined-up approach to our Meetings, Events & Groups customers Taking ownership of relevant sales projects and campaigns that support Meetings, Events & Groups revenue growth You’ll combine strong relationship-building skills with a real commercial mindset. You’ll be equally comfortable developing established partnerships, opening doors with new clients and working with our hotels to turn opportunities into confirmed business. What you'll bring Experience in Meetings, Events & Groups sales, national account management or business development, ideally within a multi-property hotel or hospitality environment A strong understanding of the Meetings, Events & Groups market and how corporate clients, agencies, intermediaries and event planners source and book business A proven ability to develop existing accounts and proactively identify and convert new revenue opportunities Strong commercial awareness, with the confidence to negotiate agreements and identify opportunities that deliver value for both the client and the business The ability to interpret account performance, market intelligence and commercial data and turn it into meaningful action Excellent relationship-building and communication skills, with the confidence to engage clients and stakeholders at different levels Strong organisation and account planning skills, with the ability to manage multiple clients, opportunities and priorities Experience using a CRM system such as Salesforce to manage accounts, activity and pipeline A collaborative approach – you’ll enjoy working with hotel teams and colleagues across different commercial disciplines Confidence presenting our hotels and event proposition to clients and representing Thistle Hotels externally A bold, adaptable and real approach – comfortable responding to a fast-moving market, challenging the status quo and spotting opportunities others might miss Most importantly, you’ll be a people person. Someone who understands that great Meetings, Events & Groups sales isn’t simply about filling meeting rooms or bedrooms - it’s about understanding what our clients are trying to achieve and connecting them with the right hotel, space and experience. What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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