National Account Manager - Corporate
Clermont Hotel Group - London
PermanentFull time
National Account Manager - Corporate Clermont Hotel Group Central Support Office Contract: Full Time Payment: Salaried Salary: competitive + incentive Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people. At Thistle Hotels, extraordinary hospitality starts with understanding our guests - and building great partnerships with the businesses that bring them through our doors. We’re looking for a commercially minded and relationship-focused National Account Manager - Corporate to join our Sales team, taking ownership of a portfolio of corporate accounts and helping us grow revenue and market share across our Thistle Hotels. This is an exciting opportunity for someone who loves developing long-term client relationships, uncovering new opportunities and turning insight into action. You’ll work closely with our hotel teams and wider commercial colleagues to make sure our corporate partners understand everything Thistle Hotels has to offer – and that we’re making the most of every opportunity to grow together. What you’ll be doing You’ll manage and develop a designated portfolio of corporate accounts, building strong relationships and identifying opportunities to increase revenue, room nights and market share across our hotels. Owning and growing your corporate account portfolio, developing clear account plans that support both our wider commercial strategy and individual hotel objectives Building meaningful, multi-level relationships with key decision makers and influencers, developing a real understanding of each client, their business and their future requirements Identifying and converting new corporate business opportunities, both within existing accounts and through targeted new business development Negotiating corporate contracts and commercial terms that deliver sustainable value for both our clients and our hotels Managing the corporate RFP and contracting process for your accounts, working collaboratively with Revenue, Sales and hotel teams to ensure opportunities are evaluated and responded to effectively Understanding account production and performance, identifying opportunities to increase share and taking action where accounts are underperforming Working closely with our hotels to ensure contracted accounts are activated effectively and opportunities are converted at property level Using Salesforce consistently to maintain accurate account information, record activity, manage opportunities and build a deeper understanding of our clients Monitoring corporate and travel market trends, competitor activity and client behaviour, sharing useful insight with our hotels and commercial teams Providing regular forecasts and reporting on account performance, pipeline, opportunities and future revenue potential Representing Thistle Hotels at client meetings, presentations, networking events, trade activity and relevant industry events Supporting brand education and awareness across your portfolio, ensuring our clients understand our hotels, locations and proposition Working collaboratively across Sales, Revenue, Marketing and hotel operations to create a joined-up approach to our corporate customers Taking ownership of relevant sales projects and campaigns that support corporate revenue growth You’ll be someone who combines strong relationship-building skills with a real commercial mindset. You’ll be comfortable managing established accounts while still having the drive and curiosity to uncover new business. What you'll bring Experience in corporate hotel sales, national account management or business development, ideally within a multi-property hotel environment. A strong understanding of the corporate travel market, including corporate contracting and RFP processes A proven ability to develop existing accounts and identify and convert new revenue opportunities Confidence negotiating commercial agreements and building relationships with clients at different levels The ability to interpret account performance, market intelligence and commercial data and turn it into meaningful action Strong organisation and account planning skills, with the ability to manage multiple priorities and opportunities Experience using a CRM system such as Salesforce to manage accounts, activity and pipeline A collaborative approach – you’ll enjoy working with hotel teams and colleagues across different commercial disciplines Confidence presenting our hotels and proposition to clients and representing Thistle Hotels externally A bold, adaptable and real approach – comfortable challenging the status quo, responding to changing client needs and spotting opportunities others might miss Most importantly, you’ll be a people person. Someone who understands that great account management isn’t just about contracts and numbers - it’s about building trusted partnerships, understanding what matters to our clients and creating opportunities that work for everyone. What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Read more
Health and Safety Manager South
Sodexo Ltd - No Fixed Place Of Work - South England
£1 to £1 a year
PermanentFull time
Health and Safety Manager South Location: Multi Site based- South of England £Competive Salary + Bonus Flexible Benefits fund of £1,300 to utilise across an array of benefits 40 Hours / 5day over 7days Job Introduction Sodexo Live! is looking for an experienced Health & Safety Manager to support four distinctive venues across the South: Millwall Football Club, Kent County Cricket Club, The Wallace Collection and the Royal Academy of Arts. This is an exciting regional opportunity to shape a positive safety culture across a diverse portfolio spanning sport, hospitality, events, art and heritage. Working closely with site leadership teams, you will provide trusted guidance across health and safety, food safety, fire safety, risk management, employee wellbeing and business continuity. You will spend time across each venue, building strong relationships, identifying opportunities for improvement and helping teams turn safety standards into effective everyday practices. From leading incident investigations and supporting audits to using performance data to reduce risk, you will play an influential role in strengthening our Zero Harm Mindset and ensuring our people, clients and guests are protected. If you are a confident HSEQ professional who enjoys working across multiple locations, influencing at every level and making a visible difference within fast-paced, customer-focused environments, we would love to hear from you. What You'll Do: Provide expert guidance on health and safety, food safety, fire safety, employee wellbeing and HSEQ best practice. Support multiple venues in implementing Sodexo’s Safety Management System, policies and procedures. Carry out regular site visits, safety reviews and audits, providing practical feedback and clear improvement actions. Lead investigations into accidents, incidents, complaints and regulatory interventions, identifying root causes and recommending corrective action. Help sites identify, assess, record and effectively manage operational risks. Support the development, implementation and testing of site-level business continuity plans. Monitor HSEQ performance, audit schedules and action plans to ensure issues are resolved within agreed timescales. Engage and influence teams at all levels to strengthen the Zero Harm Mindset and continually improve safety performance. For a full list of responsibilities please view the attached job description What You Bring: Qualifications NEBOSH General Certificate or an equivalent qualification. Level 4 Food Safety qualification. Skills and experience Previous experience in a health and safety role, ideally within a multi-site organisation. Strong knowledge of HSEQ legislation, standards and best practice. Experience in risk assessment, risk management and business continuity planning. Experience managing and investigating accidents and incidents. Excellent leadership, communication, interpersonal and presentation skills. Ability to influence, engage and motivate managers and cross-functional teams. Strong problem-solving, decision-making and change-management skills. Confidence in developing innovative solutions and driving continuous improvement. Familiarity with safety management systems and relevant software. A genuine passion for the hospitality industry. What we offer: Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools. Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment Competitive compensation Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications. About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. Click here to read more about what we do to promote an inclusive culture. The rewards and Benefits guide is attached Keywords: Health, Safety, Environment & Quality (HSEQ), NEBOSH Qualified, Risk Assessment & Risk Management, Food Safety Management, Incident Investigation, Fire Safety Compliance, Multi-Site Operations, Audit & Compliance Management, Business Continuity Planning, Safety Culture & Zero Harm
Read more
Guest Experience Manager (GXM)
Guarding UK - London
£15 per hour
PermanentFull time
Job Advert Role: Guest Experience Manager (GXM) Location: London Department: Reception UK Job type: Permanent Salary: £15 per hour Pattern of work: Monday to Friday (08:00 - 18:00) Closing Date: 02/10/2026 Job ID: 889 We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space. We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office. As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders. Who we are Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service. Main Responsibilities - Front of House As the key Front of House resource, the GXM will provide a welcoming, helpful and professional first point of contact to all callers and visitors-First impressions are extremely important. Provide a high-quality service that ensures that a positive impression is given whilst remaining proactive when faced with problems or queries. Answering all incoming telephone calls and resolving queries ensuring accurate, comprehensive, and relevant information is provided. Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take messages and provide a follow up. Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public), providing a friendly, efficient, timely, professional, and welcoming environment. Direct to appropriate facilities or staff member as required. Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building. Key management procedures must be adhered to. Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date. Monitoring and ordering office supplies and maintaining office equipment in the reception area. Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance. A clear focus will be applied to general management of the building, security, safety, compliance and managing contractors. Contractors- Oversee any works that may take place, inspect and report back to FM once works are completed, ensuring tenants are updated on client’s request. Monthly newsletters are to be agreed with client, ensuring they are informative, fun, interactive and elevates tenant liaison. Know your area- restaurants, pubs, nearest station with directions and any local areas of interest. Provide discounts with local amenities for tenants. Minimum 2 x pop up stalls to be arranged for reception area per month. Profile Qualifications, knowledge, skills, experience and competencies: - Experience of working in a similar role or industry - Exceptional personal presentation - Good health and safety knowledge and day to day application - Team supervision - Liaison with contractors - Excellent communication skills (oral and written) - Ability to read, understand, apply and communicate written materials, e.g. policies and procedures, fire drill instructions. - Used Microsoft office or other IT and digital platforms. - Ability to work on own initiative, within a pressurised environment. - Highly developed organisational skills - Good Interpersonal skills to sustain effective relationships and partnership working with all stakeholders. - Seek opportunities and finds solutions to blockers. Employee Benefits RUK takes pride in offering benefits that promote health and wellbeing. - Ride to Work Scheme - Retail discounted shopping - Employee Assistance Programme - Credit Union - Long Service Rewards - Employee of the Month/Year We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated. We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.
Read more
Data Centre Technical Manager
CBW Staffing Solutions Limited - London, London
£80,000 to £80,000 a year
PermanentFull time
Data Centre Technical Manager - Client Direct - Central London - up to 80k + bonus and excellent benefits Are you from a data centre or critical engineering background? Would you like to work client side for a leading Data Centre company? If so, please read on.... One of the market leaders in the data centre world is currently looking to recruit a Data Centre Technical Services Manager to work at a high profile data centre based in Central London. The role will be working closely with the Head of Operations on site and will be responsible for overseeing and coordinating all engineering activities within the data centre, to ensure optimal performance, efficiency, and reliability of critical infrastructure systems. The main duties of the role are as follows: - Lead and supervise a team of engineers and technicians, providing guidance, training, and support to ensure they perform their duties effectively. - Plan, schedule, and prioritize maintenance, repairs, and upgrades of electrical, mechanical, and HVAC systems to minimize downtime and maintain uptime SLAs. - Implement and enforce safety protocols and procedures to ensure compliance with regulatory standards and industry best practices. - Collaborate with cross-functional teams including facilities management, IT operations, and security to address issues and optimize data centre operations. - Manage vendor relationships and contracts for equipment procurement, maintenance services, and technical support. - Maintain technical documentation within the data centre including SOP's/EOP's/MOP's, Electrical safety rules and risk assessments. - Participate in capacity planning and expansion projects to support the growth of the data centre infrastructure. - Act as a company HVAP. - Be available as the 1st point of escalation for any incidents or issues. Applicants for the role must be able to meet the following criteria: - Qualifications in Electrical Engineering, or a related field. - Experience in data centre operations or a similar critical infrastructure environment. - Proven track record of leading and managing technical teams. - Strong understanding of data centre infrastructure, including power, cooling, security, and network systems. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work effectively in a fast-paced and demanding environment. - Leadership and team management skills. - Excellent problem-solving and decision-making abilities. - Effective communication and collaboration skills. - Project management and organizational skills. - Strong analytical and strategic thinking.
Read more
Assistant General Manager - Southbank
Caravan Restaurants and Coffee Roasters - London
£46,000 to £50,000 a year
PermanentFull time
Assistant General Manager - Hiring now! Caravan Southbank, London Overall earnings from £46,000-£50,000 per year, plus bonus scheme Full time This November, we’re opening our tenth, and biggest, Caravan at the Southbank. And we’re looking for an exceptional Assistant General Manager to help lead our restaurant team. We’re after someone kind, confident and genuinely passionate about what they do. Someone who knows how to lead and inspire a team, is passionate about being a hospitality leader, and gets a kick out of helping their team develop and give their guests the best experience possible You’ll be joining Caravan as we open a special new restaurant, with two floors, multiple bars and plenty of opportunity to make your mark from day one. The role As Assistant General Manager, you’ll work alongside your General Manager and the management team to make sure the day-to-day operation of the business runs brilliantly every day. That means setting the standard for health & safety, culture, hospitality and developing the team around you to make sure every guest that leaves the restaurant has the best experience possible. You’ll know how to lead from the front, when to coach and when to jump in and help get things moving. What you'll be doing as Assistant General Manager • Ensure our food, drink, and service standards are consistently delivered • Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans • Drive sales, labour, GP, and wastage targets while protecting the Caravan culture • Manage systems including Fourth, Harri and All Gravy to oversee the rota, payroll and compliance • Maintain property standards, health & safety, and compliance with EHO/Food Alert • Contribute to management meetings, audits, and action plans Why Caravan? Since 2010, we’ve been serving well-travelled food, specialty coffee and drinks inspired by flavours and ideas from around the world. We’re a business built around curious people. People who care about what they do, look out for each other and aren’t afraid to try something new. With more openings ahead and a big focus on developing our own people, there’s plenty of room to grow with us too. Plus, when you work at Caravan you enjoy: • Free meals & drinks when on shift • 50% dining discount with up to 4 mates • 20% coffee retail discount • Extensive wellbeing support • Financial health education & support • Leadership training and development • A dining voucher when you start, on your birthday and your work anniversary, to spend in any of our restaurants • Real career progression - 80% of our management roles are filled internally Our values We live by four core values, and our Assistant General Manager, and every team member would live, promote and role model them: • All welcome - We make space for everyone at our table • No boundaries - Grow, develop and thrive, just a little bit each day • Caravan of Love - Bring the energy, and be part of the change you want to see in the world • Well-travelled - Be curious; learn, taste, experiment and share that knowledge with those you meet along the way Sustainability We're all in on both environmental and social sustainability practices. Every team member plays their part in maintaining our B-Corp certification targets. Diversity & Inclusion Everyone's welcome at Caravan. We respect individual differences in identity, culture and experience, with our team, and with every guest.
Read more
Policy Manager | NHS England
NHS England - London or Leeds (other sites will be considered)
£49,387 - £56,515 per annum
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitallyenabled to meet the evolving needs of patients and communities. This is more than a transformation role, it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Policy Manager, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will play a critical role in shaping the future of NHS People Services by ensuring that service design is grounded in national workforce policy, strategic priorities and operational best practice. Working within the TPS Service Design Team, the postholder will support the development and implementation of workforce policy, helping to translate national policy requirements into practical, consistent and user-focused people services. Working closely with policy leads, service designers and operational colleagues, they will contribute to the design of scalable solutions that improve the experience of NHS staff and managers while supporting national workforce priorities. The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. This is more than a transformation role, it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Policy Manager, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will play a critical role in shaping the future of NHS People Services by ensuring that service design is grounded in national workforce policy, strategic priorities and operational best practice. Working within the TPS Service Design Team, the postholder will support the development and implementation of workforce policy, helping to translate national policy requirements into practical, consistent and user-focused people services. Working closely with policy leads, service designers and operational colleagues, they will contribute to the design of scalable solutions that improve the experience of NHS staff and managers while supporting national workforce priorities. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Qualifications Essential criteria • Educated to masters level or equivalent level of experience of working at a senior level in specialist area. • CIPD Level 5 or equivalent qualification in HR & OD Knowledge Essential criteria • Significant experience of HR and OD and People Services within the NHS. • Extensive knowledge and experience of working on workforce transformational programmes. • Subject matter expertise across a number of key areas relating to: • Workforce Policy Development • People Services Service Design Experience Essential criteria • Significant experience of leading transformational change to generate successful outcomes. • Experience supporting people policy development, review and implementation within NHS, healthcare or public sector organisations, including researching evidence, analysing impacts and contributing to policy recommendations. • Strong analytical and problem-solving skills, with the ability to interpret complex information, identify risks and opportunities, and support the development of practical people policy solutions. • Experience of stakeholder engagement via large working groups, including with staff-side partners and Subject matter experts Experience of developing evidence based policies that meet legal, regulatory, and organisational requirements whilst identifying gaps, risks, or inconsistencies across policy suites while remaining practical and accessible. You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Monday 12 Oct 2026
Read more
Operational Manager (General Practice)
NHS Jobs - Teddington
Negotiable
PermanentFull time
Job description Job responsibilities Purpose of the Role- The Operations Manager will be responsible for the day-to-day managing of the reception team of the practice, including supporting the reception supervisors. This individual will work closely with and provide critical support to the Practice Manager, stepping up in their absence to maintain business continuity. Key Responsibilities: Operational & Administrative Management Oversee the daily running of all non-clinical functions, ensuring the practice operates efficiently and professionally. Manage appointment scheduling, online triage requests, patient registration, medical records, and administrative workflows. Ensure timely processing of patient correspondence (e.g. referrals, test results, prescriptions). Use Surgery telephony system to manage inbound call data; regularly audit call activity to identify peak times and share insights with the reception team to improve call handling and staff allocation. Oversee patient recall processes to ensure that they efficient and good progress is made towards maximum achievement. Manage the clinicians appointment schedule and diary management in Medicus Manage the process of receiving SARs, insurance and medical report requests and ensure these are responded to promptly. Reception & Administrative Staff Management Lead, supervise, and support the reception team, alongside the reception supervisors. Oversee staff rotas and ensure appropriate coverage during peak hours Conduct recruitment, inductions, training, and performance reviews. Foster a collaborative and professional culture within the administrative team. Promote cost efficiency in stock and supplier management. Facilities & Resource Management Manage facilities and equipment, ensuring compliance with health & safety and infection control standards. Deal with maintenance issues and arrange repairs and checks as required. Regulatory Compliance & Policy Management Ensure compliance with GDPR, CQC standards, NHS England, and ICB requirements. Maintain and regularly update internal practice protocols and policies. Patient Experience & Communication Oversee patient-facing services and support resolution of complaints, alongside the Practice Manager. Lead initiatives to promote online services and enhance the patient experience. Provide clear communication and support to the reception team based on service usage patterns, including call volumes identified via the telephone and clinical system. Quality Improvement & Performance Monitoring Analyse performance indicators and patient feedback to identify service improvement opportunities. Lead and implement service development initiatives and quality improvement projects. Technology & Systems Ensure effective use of practice IT systems (e.g. Medicus and Wavenet). Provide training and support to staff on use of digital tools and the Surgery telephony system. Monitor system usage and help drive improvements through technology. Communication & Team Coordination Liaise between clinical and administrative staff to ensure coordinated care. Lead reception meetings, including preparation of agendas and minutes. Build strong relationships with external stakeholders including PCNs, ICBs, and suppliers.
Read more
Deputy General Manager - Catering
Baxterstorey - London
PermanentFull time
Company Description Title: Deputy Manager Location: London, EC3M 3BD Salary: Up to £38k Benefits: 28 Days holiday including bank holidays Plus your birthday off 3 volunteering days 3 days grandparent leave 24 weeks enhanced maternity leave Secondary carer leave Wedding/commitment day leave Free meals on shift Bespoke training and development opportunities Apprenticeships opportunities for all experience levels Pension and life insurance Discounts available on our Perkbox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Cycle to work scheme Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Deputy Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a current Supervisor or a Deputy Manager in a smaller location who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you! Job Description Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business Continually look to develop your team through mentoring, training, recognition, and empowerment Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance Qualifications Experience in a similar operation Currently a Supervisor looking for progression or a Deputy General Manager interested in something more challenging. Have a contagious passion for food and customer service You draw satisfaction from managing, training, and supporting a team Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance Excellent delegation and influencing skills Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure Meticulous organisational abilities; high attention to detail Concise and effective verbal and written communication Ability to adapt to challenges and opportunities with a solution-oriented perspective Excellent strategic thinking and critical reasoning skills Works according to the BaxterStorey core values Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Read more
Care Manager (Nurse Qualified)
Excelcare Holdings
PermanentFull time
Care Manager (Nurse Qualified) £62,752 per annum – Windmill Lodge, Brixton, London We have an exciting opportunity for a Nurse Qualified Care Manager to work closely with the Home Manager and well-established, hardworking team at our Windmill Lodge Care Home, Brixton, London – currently rated ‘GOOD’ in all KLOE’S by CQC. Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of residential and nursing care to older people. By joining us you will become one of the ‘family’ and in return for your dedication and hard work you can expect: Salary: £62,752 per annum. 45 hours a week from Monday – Sunday About the role: The Care Manager will provide leadership on all issues relating to clinical excellence. Coordinating and coaching staff to ensure that effective nursing and care services are provided, quality standards are continually improved, and clinical outcomes are recorded and measured. As the Care Manager, you will ensure that your team is well supported and happy in their jobs, as this will help them to provide the best care for our residents. You will also need to be passionate about providing high quality care, ensuring the lives of residents are continually enriched. You will share cover for on call management rota at weekends and evenings together with the Home Manager. Our beautiful home boasts 93 bedrooms, all of which feature en-suite wetrooms, nestled within four care suites, arranged over four floors set across landscaped gardens and provides a range of communal areas so that people can always spend their time doing things they enjoy. What we are looking for from you: Registered Nurse – RGN, qualified with active PIN Experienced within a nursing/care home setting for older people. Extensive clinical knowledge Sound knowledge of CQC Regulations and legislation Someone who builds and retains hard-working and successful teams. What we offer in return for your hard work: 25 Days holiday plus bank holidays DBS Certificate paid for by Excelcare* Contributory Pension Scheme Discretionary Company Bonus Scheme Annual Salary Review Comprehensive Induction Program Refer a Friend Scheme rewarding up to £300 for every person you refer* Team Appreciation Days Long service awards *Terms & Conditions apply To find out more about our beautiful home please click the link: Windmill Lodge Care Home Ready to join us? If you’re a caring, passionate and driven Care Manager looking for a role where you can make an impact, we’d love to hear from you! Apply online today and start the journey to become part of the Excelcare ‘family’
Read more
EHR Deputy Training Manager
NHS Jobs - London
£75,328 to £86,114 a year
ContractFull time
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row. UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Read more