Facilities Management Electrician
Daniel Owen Ltd - Islington, London
£48,000 to £50,000 a year
PermanentFull time
Facilities Management Electrician Central London (Zones 1 & 2) £48,000 - £50,000 + Travel Card + Uniform + Tools + Career Development Temp to Perm Are you an experienced electrician looking to join a growing Facilities Management business where your contribution is genuinely valued? We are recruiting for three Facilities Management Electricians to join a well-established and expanding FM team delivering maintenance services across more than 20 commercial sites throughout Central London (Zones 1 & 2). This is an excellent opportunity to join a business that is investing heavily in its people, offering genuine career progression, ongoing training, and the chance to grow alongside the company. The Role Working as part of a team of approximately 10 engineers, reporting into a Maintenance Manager and Supervisor, you will carry out planned and reactive electrical maintenance across a portfolio of commercial properties. All jobs will be issued and managed through a mobile app, allowing you to work efficiently across multiple sites while maintaining excellent levels of customer service. This is a foot-mobile role, travelling between sites across Central London, with all tools, equipment, and a travel card provided. You will also be required to attend the company's main operations hub in Islington when needed to collect equipment, materials, and stock. What You'll Be Doing Planned and reactive electrical maintenance Fault finding and repairs Electrical testing and inspection where qualified Minor installation works Working closely with site teams and building occupiers Managing jobs through a mobile application Delivering exceptional customer service across multiple client sites Ensuring all work is completed safely and to a high standard What We're Looking For Essential: City & Guilds Level 2 Electrical Qualification (minimum requirement) Level 3 Electrical Qualification preferred Experience carrying out electrical maintenance in commercial environments Strong fault-finding abilities Excellent communication and customer service skills Professional, client-facing approach Positive attitude with a willingness to learn and develop Desirable: City & Guilds 2391 Inspection & Testing Facilities Management or Building Services experience Additional electrical qualifications What's On Offer £48,000 - £50,000 salary Travel card provided Full uniform supplied All tools and equipment supplied Foot-mobile role across Central London Ongoing training and development Support to gain additional qualifications Genuine career progression opportunities Opportunity to grow with a rapidly expanding business Temp-to-perm opportunity with long-term stability This role would suit an electrician who enjoys working with people, takes pride in delivering excellent service, and is looking to build a long-term career within a business that is growing quickly and investing in its team. If you're ambitious, energetic, customer-focused, and want to be part of an exciting growth journey, please apply now!
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Damp and Mould Manager
Daniel Owen Ltd - North West London, London
£300 to £325 a day
ContractFull time
Damp & Mould Manager - Social Housing Location: North West London Rate: £300-£325 per day PAYE Contract: Ongoing Temporary Start: ASAP We are currently recruiting for an experienced Damp & Mould Manager to join a leading social housing provider in North West London on an ongoing temporary basis. Key Responsibilities Manage the day-to-day damp and mould service. Drive down WIP/backlogs and improve turnaround times. Manage and monitor KPIs, SLAs, data and performance. Oversee budgets, expenditure and financial performance. Manage and lead a team of Supervisors and Surveyors. Monitor team and contractor performance and address underperformance. Analyse MI and implement actions to improve productivity and efficiency. Report performance, financials About You You will need to demonstrate: Strong experience and understanding of damp and mould case management. Experience managing Surveyors, Supervisors and/or technical operational teams. A strong commercial mindset and experience managing budgets, expenditure and financial performance. Proven experience working with KPIs, SLAs and performance targets. Experience of successfully reducing WIP, backlogs or outstanding repairs/cases.
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Food & Beverage Manager
Leonardo Hotels - City of London, London
PermanentFull time
The Food & Beverage Manager will direct the strategic initiatives and objectives of the Food & Beverage department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Food & Beverage Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll think creatively to offer first-class customer service and go above and beyond to deliver the best possible experiences for our guests. If you're our ideal Food & Beverage Manager, you will: * Lead by example and let your personality shine through * Be visible on the floor, so that the team knows you've got their backs * Ensure KPIs are set and support the team in achieving these * Lead regular team meetings - not only will this help with building relationships but a coffee chat goes a long way! * Complete and issue rotas in advance - life/work balance is important, your team need to be able to make plans outside of work too * Identify any training opportunities - we want you and your team to build a future with Leonardo Hotels Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Food & Beverage Manager
Leonardo Hotels - City of London, London
PermanentFull time
As a Food & Beverage Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll think creatively to offer first-class customer service and go above and beyond to deliver the best possible experiences for our guests. If you're our ideal Food & Beverage Manager, you will: * Lead by example and let your personality shine through * Be visible on the floor, so that the team knows you've got their backs * Ensure KPIs are set and support the team in achieving these * Lead regular team meetings - not only will this help with building relationships but a coffee chat goes a long way! * Complete and issue rotas in advance - life/work balance is important, your team need to be able to make plans outside of work too * Identify any training opportunities - we want you and your team to build a future with Leonardo Hotels Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Portfolio & Oversight Manager
Hays Specialist Recruitment - City of London, London
£50,000 to £60,000 a year
PermanentFull time
Your new company Your new company is a well-established international insurer operating within the London Market. Due to continued growth and increasing operational complexity, an opportunity has arisen for an experienced insurance operations professional to join a specialist technical function supporting a diverse portfolio of business. Your new role Working closely with underwriting, claims and operational stakeholders, you will be responsible for overseeing the administration of insurance and reinsurance contracts, ensuring the accuracy of underwriting and accounting data, supporting cashflow activities and maintaining high standards of operational governance. A key aspect of the role will involve managing relationships with external service providers, monitoring performance, resolving complex issues and helping to drive continuous improvement across operational processes. You will also support regulatory and audit requirements, provide oversight of portfolio activity and work closely with senior stakeholders to ensure service standards, controls and business objectives are achieved. This position offers a broad mix of technical accounting, underwriting support, portfolio oversight and operational management responsibilities within a collaborative and highly visible environment. What you'll need to succeed To be considered for this opportunity, you will have previous experience within a London Market insurance or reinsurance environment, ideally gained within technical accounting, underwriting administration, portfolio management or insurance operations. Experience supporting Energy business will be highly advantageous. You will possess a strong understanding of insurance administration processes, settlements and operational controls, alongside excellent stakeholder management skills and a proactive approach to problem-solving. Strong Excel skills are essential, whilst exposure to reporting and data analytics tools would be beneficial. What you will get in return In return, you'll join a respected market participant in a varied and business-critical position offering exposure across underwriting, operations and technical functions. You'll receive a competitive salary, annual bonus and the opportunity to further develop your expertise within a collaborative and supportive environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Programme Manager PMO
Hays Specialist Recruitment - Uxbridge, London
£50,000 to £50,000 a year
PermanentFull time
Location: London Salary: £50,000 + Benefits Hays are delighted to be recruiting for an experienced PMO Manager to support a high-profile healthcare redevelopment programme that will drive significant transformation across healthcare services and infrastructure. This is an exciting opportunity to join a complex and large-scale capital programme, supporting the governance, planning, assurance, and reporting functions within a Programme Management Office. The successful candidate will play a vital role in ensuring the smooth delivery of a major redevelopment project with far-reaching benefits for patients, staff, and the wider community. The Opportunity Working as part of an established PMO, you will provide robust programme management support across multiple workstreams, ensuring effective governance, risk management, reporting, planning, and assurance processes are embedded throughout the programme life cycle.This role would suit an experienced PMO professional who thrives in a fast-paced environment and enjoys working closely with senior stakeholders to deliver large-scale, complex programmes. Key Responsibilities Support the delivery of a major capital redevelopment programme. Maintain programme governance frameworks and assurance processes. Develop and monitor programme plans, schedules, risks, and dependencies. Produce high-quality reports, board papers, and programme documentation. Coordinate governance meetings and ensure actions are tracked to completion. Monitor programme performance and highlight key risks and issues. Drive continuous improvement and lessons-learned activities. Work collaboratively with senior stakeholders and multidisciplinary teams. What We're Looking For Significant PMO, Programme Management, or Project Management Office experience within complex environments. Strong governance, reporting, and assurance experience. Proven experience supporting senior leaders, boards, and executive stakeholders. Advanced planning and scheduling skills, including extensive use of MS Project. Excellent organisational, analytical, and stakeholder management skills. Experience managing risks, dependencies, and programme controls. Ability to work effectively under pressure and manage multiple priorities. Desirable Experience While sector-specific experience is not essential, candidates with experience in the following areas will be highly regarded: NHS or Healthcare Capital Projects Public Sector Programmes Major Infrastructure or Construction Projects Large-scale Transformation Programmes New Hospital Programme experience Green Book Five Case Model NEC Contracts Governance and Board Reporting Qualifications Ideally, candidates will hold one or more of the following: PRINCE2 Practitioner APM PMQ APM Chartered Project Professional (ChPP) MSP (Managing Successful Programmes) Programme Management Qualification Degree in Project Management, Construction Management, Engineering, Estates, Architecture, or a related discipline What's on Offer? Salary up to £50,000 Hybrid working model Opportunity to work on a nationally significant capital programme Excellent stakeholder exposure and career development opportunities Supportive and collaborative team environment Long-term opportunity to contribute to meaningful public sector transformation To discuss this opportunity further, please contact Tommy Bowdery at Hays. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Practice & Business Manager
NHS Jobs - London
£65,000 to £70,000 a year
PermanentFull time
The postholder is a senior leader within Keats Group Practice. The postholder will work with the GP Partners and wider management team to ensure that the practice is well-led, operationally effective, financially sustainable and able to continue delivering excellent patient care. The role combines hands-on operational leadership with strategic input. The postholder will be expected to take ownership of agreed areas, create clear systems and accountability, bring together the right people, and provide the Partnership with timely information, recommendations and constructive challenge. The postholder will be supported by an established management structure including an Operations Manager, Finance Lead and Management Support Assistant, as well as clinical, reception and administrative team leads. The aim is not for one person to carry every function personally, but to lead and coordinate the organisation effectively. Key responsibilities 1. Leadership and organisational management Work closely with the three GP Partners and management team to translate strategic priorities into clear plans, responsibilities and delivery. Participate in weekly management meetings and contribute meaningfully to quarterly strategy meetings. Build clear ownership and accountability across the management structure and ensure agreed actions are followed through. Provide concise, timely advice to the Partnership on operational, workforce, financial, governance and strategic matters. Exercise sound judgement about which matters require Partner involvement and which can be resolved within the management team. Deputise for the Partners at appropriate internal and external meetings when agreed. 2. People, HR and workforce Provide senior leadership for workforce planning and people management across the practice. Ensure HR processes are fair, timely, consistent and compliant with employment legislation and practice policy. Oversee recruitment, induction, appraisal, development, attendance management, performance management and, where required, disciplinary or capability processes. Support managers and team leads to handle people issues confidently and appropriately, reducing unnecessary upward escalation. Review staffing structures and workforce capacity against service need, affordability and future plans. Promote a culture in which staff feel valued and supported while understanding their responsibilities and being accountable for their work. 3. Operations and systems Maintain oversight of the day-to-day non-clinical operation of the practice, working closely with the Operations Manager and other leads. Identify recurring operational problems and develop reliable systems rather than repeatedly relying on individual workarounds. Support effective clinical and administrative workforce planning, including oversight of rota systems and resilience arrangements. Lead or sponsor process improvement work, making thoughtful use of technology, data and automation where these can improve reliability, efficiency or staff experience. Ensure important operational risks are identified, recorded, owned and addressed. 4. Finance, income and business performance Work with the Finance Lead and Partners to strengthen oversight of practice finances, income streams, expenditure and financial risk. Support budgeting, forecasting and financial planning and provide the Partnership with clear information to support decision-making. Maintain oversight of NHS contractual income, Quality and Outcomes Framework activity, enhanced services and other relevant income streams, ensuring opportunities are understood and performance is monitored. Identify opportunities to improve income, reduce avoidable costs and use resources more effectively, while protecting quality and patient care. Contribute to business cases and evaluation of potential new services or growth opportunities. 5. Governance, compliance and CQC readiness Ensure that governance and regulatory compliance are embedded into routine practice working rather than approached reactively. Coordinate the practice's ongoing CQC readiness, ensuring actions are delegated to appropriate leads, tracked and completed. Maintain oversight of key policies, risk assessments, business continuity arrangements, health and safety responsibilities and contractual requirements. Support effective systems for learning, audit, significant events and continuous improvement where these fall within the role's remit. 6. Projects, change and development Lead and coordinate significant practice projects from planning through implementation and review. Develop clear project plans, milestones, responsibilities and reporting arrangements. Support the practice to evaluate new ways of working, including digital tools, service redesign and opportunities for sustainable growth. Prepare or coordinate business cases, reports and proposals when required. Ensure change is communicated well and that the people affected are involved appropriately. 7. Communication and relationships Develop effective internal communication between the Partnership, management team, staff and wider practice. - Support clearer external communication with patients about practice services and processes. Build constructive relationships with the Primary Care Network, Integrated Care Board, Federation, suppliers and other external stakeholders. Work with fellow Practice and Business Managers across North Camden Primary Care Network, sharing learning and identifying opportunities for collaboration. Chair or support effective meetings with clear agendas, decisions, actions and ownership. 8. Partnership and strategic development Support the Partners to make practice leadership more sustainable by reducing avoidable operational dependency on Partner time. Contribute to strategic planning around workforce, succession, financial sustainability, service development, patient-list growth and organisational resilience. Bring external perspective, ideas and constructive challenge to strategic discussions. Help create the organisational capacity that allows clinical leaders and Partners to focus on clinical care, education, leadership and future development. General responsibilities The postholder will be expected to work flexibly within the scope and seniority of the role and to undertake other reasonable duties as required. Responsibilities may evolve as the management structure develops. The postholder must maintain confidentiality, uphold information-governance requirements and work in accordance with practice policies and relevant NHS and statutory obligations. Terms This is a full-time senior salaried role of 37.5 hours per week, with the opportunity to agree a working pattern across four or five days. Salary is £65,000 to £70,000 per annum depending on skills and experience. The role offers six weeks' annual leave plus statutory public holidays, pro rata where appropriate, and access to the NHS Pension Scheme subject to scheme eligibility. Relevant continuing professional development will be supported by agreement with the Partners.
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Operations Manager / Service Manager / Supported Accommodation (AWDO-P15196)
AWD online - SE13 6JZ
from £45,000 a year
On-sitePermanentFull time
Operations Manager / Service Manager / Supported Accommodation Join a senior leadership team overseeing a London portfolio of supported accommodation services, driving quality, safeguarding and operational performance. The role suits an experienced manager from supported housing, homelessness, mental health or social care. If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Manager, Supported Accommodation Manager, Housing Operations Manager, Housing Services Manager, Service Delivery Manager, Support Services Manager, Care Operations Manager, Social Care Operations Manager SALARY: up to £45,000 per annum LOCATION: Lewisham, South London JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an opportunity to shape safe, person-centred services across a multi-site London portfolio. The Operations Manager / Service Manager will lead operational performance, quality assurance and continuous improvement. Working with senior leaders, the Operations Manager / Service Manager will develop managers, oversee safeguarding, housing management, risk and resident outcomes, and strengthen consistent practice across services. The Operations Manager / Service Manager will support mobilisation, improvement projects, stakeholder relationships and resource use while deputising for senior operational leadership when required. DUTIES Your duties as the Operations Manager / Service Manager include: • Operational Leadership and Service Delivery: Lead an allocated portfolio, develop managers and maintain effective communication across services and support functions • Quality Assurance and Performance: Monitor KPIs, contractual requirements and outcomes; complete visits, audits and compliance reviews; report trends, risks and improvement actions • People Leadership and Development: Oversee supervision, appraisal, training, employee relations, recruitment, retention and workforce planning • Resident Support and Housing Management: Oversee person-centred support, risk management, referrals, occupancy, resident involvement, housing management and move-on planning • Safeguarding, Risk and Incidents: Ensure safeguarding systems are applied, oversee investigations and escalation, maintain risk records and embed learning • Resources and Financial Oversight: Support budgets, staffing, expenditure, resident monies, value for money and operational sustainability • Partnerships and Governance: Work with commissioners, providers and professionals while maintaining accurate records, data protection and reporting standards • Safety, Property and Projects: Oversee health and fire safety, business continuity, property standards and improvement projects, and provide on-call and senior cover CANDIDATE REQUIREMENTS ESSENTIAL • Level 3 qualification (or equivalent) in Health and Social Care, Housing, Leadership or a related discipline, or substantial equivalent experience • Significant management experience within supported housing, homelessness, mental health or social care services, including oversight of multiple services or operational areas • Experience leading managers and multidisciplinary teams, with safeguarding adults, complex risk management, quality assurance, performance improvement and investigations • Experience working with local authorities, commissioners and external partners, plus recruitment, supervision, appraisal, coaching and staff development • Sound knowledge of supported housing, housing management, safeguarding, relevant housing and social care requirements, people management and person-centred support • Leadership, communication, report writing, analytical, risk assessment, organisation, problem-solving and stakeholder-management skills • Competent IT skills including Microsoft Word, Excel and electronic case management systems • Empathy and kindness with professional boundaries, regular travel between services and willingness to join the out-of-hours on-call rota • Commitment to community, empowerment, respect and compassion DESIRABLE • Experience in Exempt Accommodation • Degree in Social Care, Housing, Sociology, Psychology, Health, Management or a related field • Level 5 Leadership and Management qualification (or equivalent) • Experience of service mobilisation, contract management, organisational growth or business development, plus budget and financial performance management • Knowledge of supported housing regulatory oversight, Trauma-Informed Practice, Psychologically Informed Environments, Recovery Models, Stages of Change, Systems Leadership, welfare benefits and supported housing funding • Ability to contribute to strategic planning, service design and organisational development • Full UK Driving Licence and access to a vehicle for work purposes This role requires an Enhanced DBS Check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15196 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Lewisham, South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk
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Service Delivery Manager / IT Service Desk Manager (AWDO-P15248)
AWD online - London
£45,000 to £55,000 a year
On-sitePermanentFull time
Service Delivery Manager / IT Service Desk Manager Lead a busy IT Help Desk, drive IT Support Engineer performance against SLAs and champion excellent customer service. This hands-on role also provides technical expertise on IT support issues and projects while working closely with senior leadership. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, IT Service Manager, IT Support Manager, Service Operations Manager, IT Operations Manager, Managed Services Manager, Technical Service Manager, Service Desk & Support Manager SALARY: £45,000 – £55,000 per annum (depending on experience) LOCATION: Covent Garden, London (100% Office Based) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 08:30 to 17:30 JOB OVERVIEW This is an opportunity to lead a busy IT support operation, raise service standards and make a visible impact on customer experience. The Service Delivery Manager / IT Service Desk Manager will oversee the Help Desk and IT Support Engineers, driving ticket resolution against SLAs and professional standards at client sites. Working closely with the MD and Technical Account Manager, the Service Delivery Manager / IT Service Desk Manager will provide technical expertise on general IT support issues and IT projects. The Service Delivery Manager / IT Service Desk Manager will also lead service reporting, escalations, customer relationships and continuous improvement. DUTIES Your duties as the Service Delivery Manager / IT Service Desk Manager include: • IT Help Desk Leadership: Oversee the day-to-day IT Help Desk operation, ensuring tickets are effectively triaged, allocated, progressed and resolved • SLA and Ticket Performance: Monitor IT Support Engineer workloads and ticket performance, ensuring incidents and requests are resolved in line with agreed SLAs • IT Support Engineer Oversight: Ensure engineers provide high-quality, professional IT support, including monitoring service standards when working at client sites • Technical Support Leadership: Act as a technical expert on general IT support issues, supporting effective troubleshooting, escalation and resolution • IT Project Support: Work closely with the MD and Technical Account Manager, providing technical expertise and service input into IT projects • Customer Relationships and Escalations: Build strong customer relationships, manage expectations and own service escalations through to resolution • Service Reviews and Reporting: Lead customer service reviews and prepare performance reports covering SLAs, KPIs, trends, risks and improvement opportunities • Operational Coordination: Coordinate technical, support and project teams and third-party suppliers to deliver seamless customer services • Team Leadership and Management: Lead the Service Desk and operational teams and line manage the Service Dispatcher, including coaching, development, performance management and day-to-day supervision • Resource Planning and Scheduling: Oversee ticket triage, engineer allocation and scheduling while supporting capacity planning and forecasting • Continuous Improvement: Analyse service performance, incidents, requests and customer feedback to drive service improvement and ITIL-aligned best practice • Commercial and Service Governance: Support contract management, service governance, service transitions, resource utilisation and contract renewal activity CANDIDATE REQUIREMENTS ESSENTIAL • Proven experience in Service Delivery Management, IT Account Management or IT Operations • Strong technical understanding of general IT support issues and the ability to provide technical guidance • Strong customer-facing and stakeholder management skills • Experience managing SLAs, KPIs and service reporting • Excellent communication and presentation skills • Strong organisational and problem-solving abilities • Experience working within ITIL-influenced environments • Experience building and maintaining strong customer relationships • Experience managing customer escalations and service improvement initiatives • Experience within Managed Service Providers (MSPs) • Customer-focused and commercially aware • Calm under pressure with strong leadership, influencing and interpersonal skills • Detail-oriented, collaborative and focused on continuous improvement DESIRABLE • ITIL Foundation certification or higher • PRINCE2, Agile or project management qualifications • Experience using service management tools such as Autotask, HaloPSA, ServiceNow, Jira Service Management or ConnectWise HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15248 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Covent Garden, London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ
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Team Manager / Service Manager - Residential Care / Supported Living
Additional Resources Ltd - Romford
£40,000 to £40,000 a year
On-sitePermanentFull time
An opportunity has arisen for a Team Manager / Service Manager to join a not-for-profit adult social care organisation supporting people with disabilities, autism and mental health support needs. As a Team Manager / Service Manager, you willlead and manage a registered care service, ensuring person-centred support, effective team leadership, safety and regulatory compliance. Candidates without experience supporting adults with learning disabilities or mental health needs may not be suitable for this role.This full-time role offers salary of £40,000 for 37.5 work hours and benefits. You will be responsible for: - Leading, coaching and developing colleagues in person-centred support practices and approaches. - Managing risks effectively by ensuring individual needs, preferences and priorities are understood, with families involved where appropriate. - Overseeing personalised rota planning across day, night and overnight support to reflect the needs, interests and goals of the people supported. - Managing key working responsibilities and supporting individuals through referral, assessment and review processes. - Developing person-centred support plans that reflect lifestyle choices, support networks and what is important to each individual. - Promoting greater choice, independence and control for the people supported. - Monitoring quality and safety measures, completing required audits and ensuring resources are managed effectively. - Addressing concerns promptly and maintaining high standards across the service. What we are looking for: - Previously worked as a Team Manager, Service manager, Supported living manager or in a similar role. - Experience supporting people with learning disabilities. - Background embedding person-centred approaches within a care setting. - Knowledge of CQC regulations, Essential Care Standards, safeguarding and relevant regulatory frameworks. - A track record of promoting choice and control for people with learning disabilities. - Understanding of the challenges that people with disabilities may experience. - Proven ability to lead, manage and motivate a team. What's on offer: - Competitive salary - 25 days' annual leave plus bank holidays. - Pension scheme - Eye care vouchers - Cycle-to-work - 24-hour Employee Assistance Programme - Enhanced DBS paid for by the organisation - Gym membership and technology purchases - Opportunities for learning and professional development Apply today for this rewarding opportunity to lead a dedicated care team and make a meaningful difference to the lives of the people they support. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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