Technical Account Manager
CBW Staffing Solutions Limited - London, London
£80,000 to £80,000 a year
PermanentFull time
Technical Account Manager – Hard FM Service Provider – Central London - 80k Would you like to work for an established, stable building maintenance contractor? Do you have experience of managing commercial buildings? One of the established names in the commercial building maintenance industry is looking to recruit a Technical Account Manager to work across a collection of four high profile contracts based in Central London. The buildings are a mix of blue chip commercial offices, including a highly recognized trophy building and all have static maintenance teams on site providing a first class engineering and customer service. As a company they are looking for an individual who will be able to organise, manage and motivate their team and also look to develop and grow their portfolio. The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows: - Manage each building to a high standard making sure that all electrical and mechanical services are delivered in line with the contractual agreement. - Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities. - Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team. - Ensure contractually agreed KPIs / SLAs are met. - Attend strategic contractual/operational meetings with the client on a weekly basis, or as required. - Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary. - Provide leadership and management to the site team as necessary. Applicants for this role must be able to meet the following criteria: - Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND. - Proven experience and involvement in managing multi-site businesses. - Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions. - Must be a team player committed to working in a quality and professional environment. - Strong people management skills. - Excellent written and verbal communication skills. The package on offer is as follows: - Salary up to 80K - 25 days holiday - Pension - Private healthcare - WFH one day a week (business permitting)
Read more
Digital Adoption Manager
Enfield Council - Enfield Chase, London
£57,375 to £72,777 a year
PermanentFull time
We're looking for a Digital Adoption Manager to lead the team helping Enfield embrace digital, data and AI-enabled ways of working. You'll work with senior leaders, frontline services and specialist teams to turn innovation into measurable improvements for residents and staff alike. You'll lead our Business Analysts and Change Managers, helping one of London's largest boroughs adopt new technology, redesign services around user needs and realise the full value of investment in digital, data and AI. The opportunity This is a chance to shape the future of local government. Working across the organisation, you'll help services improve, modernise and adapt to new opportunities. You'll identify where change can make the greatest difference, support colleagues through transformation and ensure that new capabilities become embedded in everyday practice. You'll work closely with Directors, Heads of Service and operational teams to improve processes, increase efficiency and help the organisation deliver better outcomes for residents. At the same time, you'll build the capability of a team of Business Analysts and Change Managers who play a critical role in delivering change across the council. What you'll do - Lead and develop a team of Business Analysts and Change Managers. - Partner with services across the council to identify opportunities for improvement and transformation. - Drive the successful adoption of digital, data and AI-enabled ways of working. - Lead business change and service improvement initiatives that deliver measurable outcomes. - Ensure benefits are realised from transformation programmes and digital investments. - Build strong relationships with stakeholders, partners and suppliers. - Champion user-centred, evidence-based improvement. - Support services to redesign processes and deliver sustainable change. - Provide leadership, challenge and support to teams delivering transformation. About you You're an experienced change, transformation or service improvement leader who enjoys working with people, solving complex problems and delivering lasting outcomes. You'll bring: - Experience leading teams that deliver business change, digital transformation or service improvement. - Strong stakeholder management and influencing skills. - A track record of delivering measurable outcomes and benefits. - Experience building high-performing teams and developing people. - The ability to communicate effectively with audiences ranging from frontline teams to senior leaders. - Experience working across organisational and professional boundaries. - Excellent presentation, facilitation and communication skills. - A collaborative approach and a passion for helping organisations embrace new opportunities through digital, data and technology. Why Enfield? We are investing in digital, data and AI to improve services, increase productivity and create better outcomes for the communities we serve. This role offers the opportunity to work across every area of the organisation, influence change at scale and help shape how public services evolve in the years ahead. You'll join a team that believes technology is only part of the answer. Success comes from understanding people, improving processes and helping organisations adopt new ways of working with confidence. Join us If you're excited by helping organisations transform, developing high-performing teams and turning great ideas into everyday practice, we'd love to hear from you. Join Enfield and help shape the future of public services. Contact Details - If you would like to know more about the role, please contact Adrian Gorst on Adrian.Gorst@enfield.gov.uk for an informal discussion or to arrange a visit to the team. We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month paid sabbatical for Children’s Social Workers We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
Read more
Building Services Manager
Kier Group
PermanentFull time
We're looking for a Building Services Manager to join our Build Team based in our London Region. Location: London - remote working available, with occasional travel to the office required.Hours: Full Time, Permanent - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. As a Building Services Manager, you'll play a vital role in our team, providing expert technical guidance throughout the project lifecycle. Working collaboratively with our build teams, you'll ensure high-quality service delivery while nurturing positive relationships with stakeholders and suppliers. What will you be responsible for?As a Building Services Manager, you'll be working within the Operational Team, supporting them in delivering excellence across all building services aspects. Your day to day will include: • Managing the selection process for specialist sub-contractors from our trusted supply chain• Overseeing the commissioning process and ensuring compliance of as-built and maintenance documentation• Compiling and presenting summary reports to the Technical Director on team project supervision• Reviewing technical submittals from sub-contractors with attention to detail• Ensuring installation quality meets our high standards through regular inspections What are we looking for?This role of Building Services Manager is great for you if: • You have experience in a similar building services management position• You're familiar with main contracting environments and managing specialist sub-contract partners including experience working on projects for the Department for Education• You have a track record in delivering large Building Services packages valued £5M+• You're a collaborative team player with excellent communication skills• You're passionate about quality and customer satisfaction We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier.
Read more
Supply Chain Manager
Kier Group
PermanentFull time
We're looking for a Supply Chain Manager to join our London & Thames Valley team based in Chiswell Street. Location: Chiswell Street, London (supporting across the London & Thames Valley business)Hours: 37.5 per week We are unable to offer certificates of sponsorship to any candidates in this role. We're seeking an experienced Supply Chain Manager to provide strategic leadership across our supply chain and procurement function. This role is key to ensuring goods, materials, services, and information move efficiently from suppliers to customers whilst balancing cost, speed, quality, and risk. Working primarily in a strategic capacity rather than purely operational, you'll contribute to business growth, sustainability, resilience, and day-to-day supply chain management within a complex urban logistics environment. What will you be responsible for? As a Supply Chain Manager, you'll be working within the Commercial team, supporting them in delivering strategic supply chain excellence. Your day-to-day will include: -Providing strategic leadership across end-to-end supply chain and procurement, ensuring optimal balance between cost, service excellence, and risk management -Leading category management and sourcing strategies aligned with organisational priorities, commercial objectives, and sustainable procurement goals -Establishing and maintaining strategic supplier partnerships through robust relationship management, commercial negotiation, and contract governance -Leading supply chain transformation initiatives including process optimisation, digital procurement improvements, and sustainability programmes -Developing and inspiring a high-performing team, fostering accountability, collaboration, and professional development across the function What are we looking for? This role of Supply Chain Manager is great for you if: -You're CIPS qualified or equivalent with significant procurement experience in building products, preferably gained in construction or civil engineering -You have a demonstrable track record of best-in-class supply chain delivery with strong negotiation skills and national supplier management experience -You're a skilled communicator with experience managing stakeholders at director level and across operational teams -You have proven experience in portfolio and contract management, including vendor management, performance reporting, and category management principles -You're a collaborative influencer experienced in navigating complex client, supply chain, and stakeholder landscapes within a large organisation We're all about finding potential here at Kier, and transferable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier.
Read more
Minor Works Manager
Mitie
PermanentFull time
Minor Works Manager - Gravesend FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Minor Works Engineer to Lead a team of Minor Works Engineer. Responsibilities -To manage the FAFS Minor Works Dept and its staff, maintaining high standards and creating a teamwork ethic. -Create and maintain good working relationships with regional/desk service managers, desk operators, and salespersons. -Manage quotations, order processing, equipment procurement, labour scheduling, certification and invoicing of all minor works, including low-value installs/repairs/modifications, defects/remedial works, critical failures, and investigations for alarms/systems works for service contracted customers. -To provide reports as required, including backlog reports and input for the monthly board report with accurate data and forecasts. -To manage all minor department systems/alarms invoicing to achieve the forecasted number at the end of each month. -To promptly review Calls and fast-tracked response requests for all minor works and ensure first-class onboarding and processing of new orders. -To work closely with customers, providing an exceptional level of customer service from initial contact through to completion. -Manage engineers to ensure technical and industry competence, and ensure a proficient labour force to deliver workbank to meet customers' expectations. What will your role look like? -Provide a high level of services to customers and strive to exceed customer expectations. -Manage the service sales / DRS team to ensure quality defect reports and quotations are issued in line with our KPI's -Provide first-class service to customers to retain business and create a platform to develop, build and expand business. -Review workbank and ensure prompt delivery. -Review quote bank and ensure prompt response. -Ensure the Cash database is kept accurate for all quotations and calls to manage the minor works dept. -Allocate engineers to complete minor works in an efficient manner. -Effectively communicate with our customers to ensure a good understanding of our engineers' proposed works, attendance date as well as proposed completion. -Follow up engineer's work attendance, ensuring work is completed, and provide paperwork to the customer, including an invoice. -Ensure that all new orders receive prompt onboarding information in terms of health and safety information, scheduling updates, equipment procurement and compliance certification -Ensure all critical failures are verbally reported by engineers and actioned the same day. -All documentation being completed and reaching the required destinations within the agreed time limits. -Taking care that the responsible person is satisfied with the service they receive. -Ensure MBR information is provided promptly on the 2nd week of each calendar month. Who We're Looking For -Able to work independently. -To run a team of admin staff and ensure proactive response to resolving problems. -Able to plan, implement and complete activities without assistance. -Deal with customers, end-users, construction personnel and in-house staff in a professional manner. -Good verbal and written communication -skills required to Invoice. -To operate business procedures within the framework of BN EN ISO 9001:2000 -Strong knowledge of Microsoft Office.
Read more
Assistant General Manager
SSP Food Travel Experts - London
PermanentFull time
Assistant General Manager – Burger King @ Victoria Station If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As Assistant General Manager, you'll be rewarded with a competitive salary of £32,000 p.a. and enjoy: Colleague discount - up to 50% Friends & Family discount 20% (T&C apply does not apply to all brands) Flexible working Management bonus scheme Access to digital GPs, 24/7 helpline for you & family Wellbeing support and family-friendly leave Variety of networks to support you, Neurodiversity, LGBTQ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence. As Assistant General Manager you’ll: Be passionate and dedicated and a strong support to the General Manager. Have the highest standards of brand quality and safety for our customers and team. Be an inspiration to the team to deliver outstanding customer service and loyalty. Mentor and train the team to grow and excel. Have proven experience and confidence in leading a team. Set an example of excellent service skills. Communicate effectively and clearly. Be adaptable and resilient in any situation. Previous QSR experience is required SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
Read more
Customer Delivery Manager
DFS Trading Ltd - Enfield
£52,500 to £52,500 an hour
PermanentFull time
We’re on the lookout for a highly skilled and motivational leader to manage our Customer Delivery Centre. At The Sofa Delivery Company, we believe in building strong relationships, and we need someone who can lead by example, inspiring our team to consistently deliver exceptional customer experiences. As Customer Delivery Manager, you’ll take full operational and financial responsibility for the smooth running of the site. Leading a large team, you’ll oversee the delivery, ensuring operational excellence and adherence to our customer promise. You'll use data to drive performance, manage costs, and work towards supporting our ESG goals. You have excellent customer service skills. You possess strong operational management, planning, and scheduling abilities. You can leverage data to review performance and inform decisions. You have exceptional people management skills and experience in inspiring great performance. You have experience managing a fleet of vehicles and a solid understanding of Transport Law. You have budget management experience. Think Customer You will lead a team of installation experts to deliver "Moments that matter" to our customers You will inspire and develop the team to ensure they provide operational excellence, resulting in great customer feedback for our teams via NPS scores You will work collaboratively with our brand partners to ensure we are delivering to their expected standards and maintaining a fantastic customer experience You will be passionate about doing the right things for our people and customer Aim High You will control costs tightly in line with agreed budgets You will lead, coach, develop and motivate the delivery and warehouse teams in order to enable them work at their best everyday You will be responsible for appraisals, performance management and development plans of CDC Shift Managers, and training and development of the CDC team overall You will be accountable for auditable compliance on vehicle and trailer maintenance, truck downloads, driver time directives - a great knowledge of transport will be a huge asset! You will maintain high standards of Health & Safety and warehouse housekeeping to ensure the site is a safe place to work You will manage the recruitment of the best people for our business to ensure we are the best 2 person delivery service around Be Real You will build strong and effective relationships with our partner brand retail teams to address cross functional operational issues and identify cross functional performance improvement opportunities that will impact on customer service or operational efficiencies You will be proactive in managing any disciplinaries, sickness and people issues with appropriate support from our People team You will be responsible for the management of delivery partners to ensure maximum efficiency and customer service requirements At The Sofa Delivery Company, we believe in rewarding hard work and making every day enjoyable. Here’s what we offer: Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service. Work-Life Balance: A fantastic 4 on, 4 off shift pattern, giving you more time to relax and recharge. Generous Discounts: 30% off DFS, Sofology, and Dwell products for you, plus 15% for friends and family. Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services. Career Growth: Tools, training, and support to help you grow with us. Enhanced Leave: Maternity, paternity, adoption leave, and more. Join us, and let’s deliver moments that matter - together. 🚛 Any offer is subject to DBS Checks
Read more
Guest Services Manager
Heeton Hospitality UK
£31,200 to £31,200 a year
PermanentFull time
Overview: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle check-in and check-out, prepare and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will help to lead and develop a team that can assist with both Front Office and Food and Beverage operations. You will also create the warm atmosphere that makes our guests feel at home while executing brand and/or company standards and building awareness of the hotel in the local community. Your day-to-day: Be the warm welcome that kicks off a memorable guest experience. Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the Heeton standards. Maintain exceptional levels of customer service Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay. Handle cash and credit transactions in accordance with Heeton standard operating procedures. Start every stay right by swiftly checking guests in in accordance with Heeton brand standards. Prepare and serve food and drinks in the bar and compliance with Food Safety standards. Set up, support, and service events. Manage, train and develop the Guest Services team. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Be a trusted contact for all guests. Help them with anything from billing to local knowledge and loop in management when necessary. Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork. Work as part of a team to assist with Reception, Bar and Kitchen duties. Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard. Understand guest satisfaction scores and contribute to improving areas of focus. Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience. Take pride in your appearance and place as a brand ambassador. Abide by policies & procedures and ensure they are implemented within your departments, and your team abide by them too. Monitor staffing levels to meet business demands. Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for team members as well as guests. Maintain good communication and working relationships with all hotel departments. Support and manage other ad-hoc duties when your colleagues need your help. This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs. What we need from you: Previous supervisory / management experience in Food & Beverage and/or Front Office within a 4-star property. Previous experience of using PMS system You are a true people’s person, with a passion to delight our guests with amazing service You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities You have a good working knowledge of food and beverages, and licensing regulations You are a great leader and strive to develop and motivate the team High level of commercial awareness and sales capabilities Experience in managing and developing people Previous experience in managing a department and Profit and Loss account What We Offer: We strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive salary and benefits package, including: Annual bonus for all Team Members Exclusive access to the employee recognition & reward scheme - Heeton Rewards Fantastic career potential with one of the UK's fastest-growing hotel operators Employee staff rates across our properties Retention bonus on completion of 3- and 6-month service Service-based annual leave (increase up to a maximum of 5 extra days) You will be located at Heeton Concept Hotel Kensington and Heeton Concept Hotel Luma Hammersmith Heeton UK is all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Read more
Care Deputy Manager
Consensus Support Services Ltd
£31,532.80 to £32,156.80 a year
PermanentFull time
Consensus is not just a care provider – we’re a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs. If you’re looking for a career where you can make a meaningful difference in the lives of others, then this Deputy Manager role at King Edwards Grove, Teddington, Richmond upon Thames, Greater London, United Kingdom might be right for you. Your Benefits Consensus is a certified Great Place to Work® in 2025, here’s just a small selection of the benefits you’ll enjoy: Career Ladder: A starting salary of £31,532.80 per annum, our dedicated career ladder provides clear opportunities for your future progression and earn up to £32,156.80 per annum. Learning & Development: Support your personal and professional growth with training and qualifications to enable you to achieve your full potential. Financial Benefits: Life Assurance of twice your annual basic salary, withdraw a percentage of your wages with Wagestream, access to a Blue Light Discount Card. Health & Wellbeing: From confidential telephone counselling, dedicated wellbeing support and an Employee Assistance Programme. Induction & Training: Following your Free DBS check your journey will begin with a 3-day online induction before heading to the service to get started. Your Role Through understanding the needs of the people you support, you’ll provide exceptional care that truly changes lives. A career with meaning, you’ll also have a lot of fun, too – from helping with daily tasks to leading a team to make a difference. Prepare to feel welcomed as you step inside the friendly King Edwards. The communal areas are usually full of fun – from music and dancing to games nights. People love a celebration, and always push the boat out to plan spectacular birthday parties and special occasions. The people living here love to get involved in making the house a home, from flexing their green thumbs in the beautiful garden to cooking up a storm in the kitchen. Provide leadership to colleagues within the team and support the Service Manager in the daily management & running of the service. Help the people we support to engage in meaningful opportunities and activities – empowering them to enjoy a great life filled with amazing experiences. Manage, deliver & lead high-quality care as part of the team using a person centred approach. Get involved in the community, support during leisure and social activities, and celebrate special occasions. Communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others, too. At Consensus, we are committed to fostering an inclusive and diverse work environment where everyone is treated with respect and dignity. Join us at Consensus Support Services, where your unique perspective is valued, and every individual has the opportunity to succeed.
Read more
Community Host Manager
urbanbubble - London
£36,300 - £39,600 per annum 10% Bonus!
PermanentFull time
Role overview We are looking for an amazing day Community Host Manager to join our friendly team at Blackhorse Mills in London and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. Hey there! Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as a Community Host Manager! Incredible outcomes you’ll deliver: - Acting as the face of the building alongside the Community Hosts, displaying professionalism and genuine care for the property. - Lead day-to-day activities to a high standard to ensure a fantastic resident experience. - Motivate and engage staff to create a high-performing team. - Support the Assistant General Manager and General Manager to instil trust and confidence with our client. - Be self-motivated to learn and improve performance, ready to become an Assistant General Manager when the opportunity presents itself. Key responsibilities - Act as a role model for the values and key behaviors outlined. - Effectively line manage the Community Hosts by providing all the new starter onboarding, training and support needed for success, providing regular positive and constructive feedback by conducting monthly 121s acting as a coach and mentor as required. - Ensure all policies and procedures are followed, paying close attention to detail, and providing both positive and constructive feedback. - Promote effective two-way communication and true engagement. - Co-produce the rota to ensure adequate resource is planned in advance. Client Relations - Support with delivering accurate and high-quality reporting by deadlines. - Ensure Property Management Agreement KPIs are achieved. - Provide sound operational recommendations in a timely manner. Leasing and Marketing - Manage the property portal listings, create social media content and scheduling, support with marketing suggestions and campaigns. - Conduct viewings and manage any walk in viewings or enquires. - Submit applications to the central leasing team with the correct paperwork. - Maintain 100% file audit compliance e.g. inspections and resident accounts. - Ensure the Community Hosts are trained to conduct leasing activities. - Keep our void days and occupancy levels in line with our KPI targets. Move Ins/Renewals/Move Outs - Oversee the move in and move out process, ensuring (Standard Operating Procedures) SOPs are followed while providing a great resident experience. - Ensure post move in/move out admin is recorded correctly and in a timely manner. - Oversee and complete apartment inventories, utility meter reads, 3rd party billing accounts management if applicable and deposit are returned within SLA. Resident Services and Engagement - Lead by example and deliver great customer service. Ensure each team member meets the required customer service standards and motivate staff to go above and beyond. - Manage the property inbox and PMS by delegating and completing tasks in a timely manner. - Support the Community Hosts with general enquiries and complaints as per our policies. - Oversee resident services such as parcel management, key security, amenity bookings, car park management and housekeeping cleans. - Ensure all building administration is completed such as council tax and utility information. - Ensure the daily checklist is completed by the Community Hosts and that a detailed handover is provided at the end of each shift. - Assist with the organisation and planning of Resident events. Promote interaction of residents through socials, activities and encourage residents to utilise the communal spaces. - Continuously improve service delivery by monitoring and responding to feedback, surveys and online portals reviews. Meet resident review KPI targets for Homeviews and Google. - Manage debt and arrears working closely with the finance support teams. - To ensure that the buildings are properly resourced and serviced at all times, with any absences catered for and you will cover the reception desk when required. Building Services - Work with the team to ensure maintenance requests are logged and actioned promptly withing SLA targets, that the building meets high cleanliness and appearance standards. - Manage aspects of health and safety of the building to ensure 100% PPM’s compliance. - Support and complete risk assessment remedial actions, ensure ESG utility data is logged. - Laise with contractors when required, complete site inductions, manage the quality of work and make sure we are getting preferable rates reducing operational costs in budgets. - Deliver and manage our financial budgets, ensure efficiencies are in place to drive further savings and improve our NOI. Who you are (key skills & experience) - You’ll have experience within an operation site-based role, preferably in residential property management. - Experience managing and leading a team. - Significant experience of delivering excellent customer service. - You’ll have a good understanding of UK Lettings regulations and building health and safety requirements. - You’ll have excellent communication skills – both verbal and written. - Customer service, including negotiation skills, dealing with difficult situations and conflict management, resolution skills. - You’ll be a true team player. People management skills and the ability to achieve great results through people, coaching and feedback skills. - Proficient in the use of IT Microsoft office packages and database systems. - Organisation skills and time management, with a close attention to detail. - Effective planning, prioritising and decision-making skills. - ARLA qualified Level 3 (Association of Residential Lettings Agents) or BTR TPI Level 2 (desirable) - First Aid, Health and Safety, Lifting and Manual Handling qualifications (desirable) - Exhibits behaviours that support the core values of the business. - Enthusiastic and passionate about resident experience. - Professional, credible and results driven. - Positive with a can-do attitude. - Focus and commitment to deliver and execute plans. Calm under pressure. - Cares about detail and accuracy and committed to getting the job done well. And here’s what we offer: We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you! Here's a little glimpse into our bubble benefits - Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need - Company pension scheme & medical Cover for your long-term health & to help plan for the future - Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board - Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues - Enhanced sick pay & family leave to take care of yourself & your loved ones - Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub! - Cycle to work scheme to help you get to work in a healthier, greener way - Study support to help you grow & reach your goals - Long service awards to celebrate every mile stone with us - Employee assistance & counselling for those times when you need a little bit of extra support & the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you! If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you! INDMED
Read more