Regional SHEQ Manager
EQUANS - London, City of London
£55,000 to £58,000 a year
PermanentFull time
Equans are looking for a Regional SHEQ Manager to join our team in London on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. The post holder will cover the London region. The role offers hybrid working. The purpose of the role is to provide guidance and leadership to ensure that contracts in the Sustainable FM Services division meet their statutory safety and environment requirements and to assist contracts in delivering on responsible business initiatives. This post holder will identify and deliver solutions to improve operational safety, health, environment & quality (SHEQ) on contracts they are assigned to. Working closely, and in partnership, with the operational teams this role will ensure the EQUANS objectives & SHEQ culture are embedded within sites and contracts at a regional level. What will you deliver?Management of SHEQ across the Regional Operational area to ensure all work is undertaken to external and internal standards and guidelinesWork with the Sr SHEQ Managers to utilise and maintain adequate systems to meet all statutory and EQUANS obligationsEnsure all reportable data (Near Misses, Accidents, RIDDORs, HiPo’s, LTI’s, Incidents, LSV/MSV, Waste, Water, Energy, Social Initiatives, Volunteering etc) is recorded accurately on the contract – coach contracts, sites and individuals where requiredEstablish SHEQ Action Plans for each contract with the Contract Director/Manager – these outputs will deliver safer workplaces, improved employee engagement, culture and support our work-winning activity as models of best practiceAct on the findings of SHEQ Audits – providing guidance to the sites and feedback to SHEQ Solutions on tools, processes and systems that made be needed to improve the safety and quality of our workMentor the Safety Ambassadors within the contracts that you will be responsible forLead by example in following the company’s values and objectivesEnsure that each contract has a Training Matrix or Learning Management System to ensure that all colleagues within the area have the appropriate, Quality and H&S training, qualifications, and development. The delivery of training that impacts safety should be monitored and prioritisedLead investigations and liaise with stakeholders, ensuring detailed investigations are undertaken and full reports/ recommendations are provided – these reports will adequately identify the root causes of incidentsHold close out meetings, to ensure incidents/ investigations are fully closed and firm action plans with recommendations are presented to the Accident Incident Review boards to prevent further occurrences across the division and UKBUSupport other internal functions to ensure systems and resources are appropriate to manage the risks across the areaCoach contracts to use the Divisional Reporting tools power Bi and feedback to the central SHEQ team on what further reporting may be neededForm strategic relationships with the HSE/EHO’s and other appropriate industry forumsSupport key bids, attend tender interviews, lead competitive dialogue in the bid process to demonstrate that H&S is top the agendaProvide innovation and market leading solutions, delivering continuous improvement and data led focus on safety and responsible businessWhat can we offer you? On offer is a competitive salary and benefits package, which includes;25 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience of a Health and Safety role within the construction, blue light or prison sector, FM or related industriesUnderstanding of construction, energy and FM technology and methodsDemonstrable experience relevant SHEQ legislation.NEBOSH National Diploma in Occupational Health and Safety; British Safety Council Level 5 Diploma in Occupational Safety and Health; City & Guilds Level 5 (NVQ) Diploma in Occupational Health and Safety Practice; NCRQ Level 6 Diploma in Applied Health and Safety or equivalent qualification or qualification by experienceNEBOSH National Certificate in Construction Health and SafetyMembership of IOSHExperience of fire prevention and fire managementThis role includes a DBS Enhanced check therefore ability to pass is essential. Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals. Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success. For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us. As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey." We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
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Guest Services Manager
Heeton Hospitality UK
£31,200 to £31,200 a year
PermanentFull time
Overview: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle check-in and check-out, prepare and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will help to lead and develop a team that can assist with both Front Office and Food and Beverage operations. You will also create the warm atmosphere that makes our guests feel at home while executing brand and/or company standards and building awareness of the hotel in the local community. Your day-to-day: Be the warm welcome that kicks off a memorable guest experience. Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the Heeton standards. Maintain exceptional levels of customer service Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay. Handle cash and credit transactions in accordance with Heeton standard operating procedures. Start every stay right by swiftly checking guests in in accordance with Heeton brand standards. Prepare and serve food and drinks in the bar and compliance with Food Safety standards. Set up, support, and service events. Manage, train and develop the Guest Services team. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Be a trusted contact for all guests. Help them with anything from billing to local knowledge and loop in management when necessary. Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork. Work as part of a team to assist with Reception, Bar and Kitchen duties. Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard. Understand guest satisfaction scores and contribute to improving areas of focus. Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience. Take pride in your appearance and place as a brand ambassador. Abide by policies & procedures and ensure they are implemented within your departments, and your team abide by them too. Monitor staffing levels to meet business demands. Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for team members as well as guests. Maintain good communication and working relationships with all hotel departments. Support and manage other ad-hoc duties when your colleagues need your help. This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs. What we need from you: Previous supervisory / management experience in Food & Beverage and/or Front Office within a 4-star property. Previous experience of using PMS system You are a true people’s person, with a passion to delight our guests with amazing service You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities You have a good working knowledge of food and beverages, and licensing regulations You are a great leader and strive to develop and motivate the team High level of commercial awareness and sales capabilities Experience in managing and developing people Previous experience in managing a department and Profit and Loss account What We Offer: We strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive salary and benefits package, including: Annual bonus for all Team Members Exclusive access to the employee recognition & reward scheme - Heeton Rewards Fantastic career potential with one of the UK's fastest-growing hotel operators Employee staff rates across our properties Retention bonus on completion of 3- and 6-month service Service-based annual leave (increase up to a maximum of 5 extra days) You will be located at Heeton Concept Hotel Kensington and Heeton Concept Hotel Luma Hammersmith Heeton UK is all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Care Deputy Manager
Consensus Support Services Ltd
£31,532.80 to £32,156.80 a year
PermanentFull time
Consensus is not just a care provider – we’re a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs. If you’re looking for a career where you can make a meaningful difference in the lives of others, then this Deputy Manager role at King Edwards Grove, Teddington, Richmond upon Thames, Greater London, United Kingdom might be right for you. Your Benefits Consensus is a certified Great Place to Work® in 2025, here’s just a small selection of the benefits you’ll enjoy: Career Ladder: A starting salary of £31,532.80 per annum, our dedicated career ladder provides clear opportunities for your future progression and earn up to £32,156.80 per annum. Learning & Development: Support your personal and professional growth with training and qualifications to enable you to achieve your full potential. Financial Benefits: Life Assurance of twice your annual basic salary, withdraw a percentage of your wages with Wagestream, access to a Blue Light Discount Card. Health & Wellbeing: From confidential telephone counselling, dedicated wellbeing support and an Employee Assistance Programme. Induction & Training: Following your Free DBS check your journey will begin with a 3-day online induction before heading to the service to get started. Your Role Through understanding the needs of the people you support, you’ll provide exceptional care that truly changes lives. A career with meaning, you’ll also have a lot of fun, too – from helping with daily tasks to leading a team to make a difference. Prepare to feel welcomed as you step inside the friendly King Edwards. The communal areas are usually full of fun – from music and dancing to games nights. People love a celebration, and always push the boat out to plan spectacular birthday parties and special occasions. The people living here love to get involved in making the house a home, from flexing their green thumbs in the beautiful garden to cooking up a storm in the kitchen. Provide leadership to colleagues within the team and support the Service Manager in the daily management & running of the service. Help the people we support to engage in meaningful opportunities and activities – empowering them to enjoy a great life filled with amazing experiences. Manage, deliver & lead high-quality care as part of the team using a person centred approach. Get involved in the community, support during leisure and social activities, and celebrate special occasions. Communicate appropriately, considering individual communication needs, and helping people to communicate effectively with others, too. At Consensus, we are committed to fostering an inclusive and diverse work environment where everyone is treated with respect and dignity. Join us at Consensus Support Services, where your unique perspective is valued, and every individual has the opportunity to succeed.
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Deputy General Manager
Buzz Group
£35,000 to £39,000 a year
PermanentFull time
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Feltham. This role is working full time 44 hours per week and you must be fully flexible to work during all opening hours, paying up to £39,000 p/a. Join Our Team of Remarkable People At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You’ll Play As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to: Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App – for your mental wellbeing approved by the NHS Buzz Brights Apprenticeships Buzz Brilliance Awards – Employee Recognition Scheme Access to Trained Mental Health Advocates for advice on your mental wellbeing 5 weeks Annual Leave plus Public Holidays Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday Staff discount 50% off bingo tickets, food & soft drinks Your Responsibilities as Part of Our Team Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey Deputise for the General Manager in all operational aspects of the Club Evaluate actions to maintain and improve KPI performance Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Provide input to the club’s local strategic plan Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session Critically evaluate the feedback received from all Customers and respond to this Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture Have a highly visible presence in all areas of the club at peak trading times Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We’re Looking For Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment Evidence of bringing business awareness to decision making and understands the commercial drivers of the business Evidence of setting an example for customer service and interaction 'on the floor' A relentless focus upon customer service standards with strong attention to detail Self-aware and welcomes constructive feedback Committed to your own and other's development Evidence of being able to manage and drive new initiatives Applicants must be 18+ #bb1
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Assistant Store Manager
Oliver Bonas - Clapham Junction Station
£35,000 to £35,000 a year
PermanentFull time
We are looking for an Assistant Store Manager to join Team OB in our new store opening in Clapham Junction station. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store’s performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met. Provide a great experience to every customer delivering on our service expectations. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who’s kind, helpful and considerate towards customers and team members alike. Calm, solutions focused with strong listening skills to find way to make things right. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
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Client Services Manager
Blue Square - London
£44,000 to £50,000 a year
PermanentFull time
ARE YOU THE ONE? We’re looking for a bilingual (English and French) EMEA Client Services expert to join our retail excellence programme, acting as the direct link between the UK Hub, local market client and in-market partner agency. You’ll manage client activity, campaigns and service delivery across your market portfolio, using your language skills and commercial focus to build trust, drive performance and deliver brilliant retail execution. WHAT YOU’LL BE UP TO Act as the key link between the UK Hub, market client and in-market partner agency Manage client campaigns, requests, projects and end-to-end service delivery Provide clear client updates and stakeholder communication in the relevant market language Track budgets, SLAs and KPIs to drive commercial excellence and service improvement Influence, inspire and collaborate across teams, agencies and client stakeholders Identify growth, innovation and best-practice opportunities across the EMEA Hub ARE YOU OUR PERFECT PARTNER? Business fluency in English & French, both written and verbal Previous account management or customer-facing experience, ideally across European markets in a retail environment Able to travel and stay away from home in market for much of the working week Strong commercial awareness, critical thinking and confidence managing budgets and KPIs Excellent relationship building skills across multicultural, multi-market teams Proactive, resilient and confident managing multiple projects, priorities and stakeholders WHAT YOU CAN EXPECT FROM US Competitive Salary: £44,000 - £55,000 Per Annum + 20% Bonus Company Sick Pay + Life Assurance: 4 times your annual salary Access to a range of discounts and perks across our key partners & beyond Development Opportunities WHO ARE WE? Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com if you require any adjustments that would support you throughout your application Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role Please note this is an advertfor our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square If you’re an internal candidate, remember to use your company email address to apply Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
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Guest Service Manager
RBH Hospitality Management Ltd - London
PermanentFull time
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL A central London hotel near Southwark Tube station with free WiFi and free breakfast. Holiday Inn Express® London - Southwark hotel is based in central London, near the Tate Modern. To the hotel is a quick walk from Southwark and Blackfriars Tube stations for easy access around the capital, and the Southwark Tube station gets you to London City Airport in less than half an hour. Within easy reach, the expansive Borough Market offers artisan treats, produce and specialty products, while a 30-minute walk along the River Thames takes you to the iconic Big Ben and Westminster Abbey. Or hop on the Tube to be there in 10 minutes. Business guests are within a 20-minute walk of The Shard and the London Stock Exchange. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL What you'll be doing... Ensure seamless check-in/check-out procedures and deliver outstanding service. Promptly address guest needs and resolve concerns to build loyalty and enhance satisfaction. Train and mentor, the guest service team, Foster a positive, empowered, and collaborative work culture with regular coaching and performance support. Oversee the guest service team on duty, including room assignments, system opening/closing, accurate billing, and maintaining guest records. Ensure processes are efficient, professional, and aligned with IHG - Holiday Inn Express and brand standards. Ensure all relevant paperwork is completed in line with financial standards. Strong organisation skills, consensus building skills, effective conflict management skills and affective change management skills Act as a brand ambassador by embodying the HIEX style, promote IHG One Reward membership and engage guests with a personalized, energetic approach. Act as the hotel’s primary point of contact for guest complaints and escalations on duty. Lead Duty Manager shifts and coordinate with Housekeeping, Maintenance, and Breakfast Team to ensure smooth cross-departmental operations. Motivate the Guest Service Assistants to meet upselling targets by offering room upgrades and additional services. Ensure front desk operations meet safety protocols, lead emergency procedures when required, and uphold a secure environment for guests and staff. Support on day-to-day shift activities, including breakfast setup. Guide and support team members through coaching and on-the-job training, ensuring high service standards and professional development. Proactively respond to guest feedback and handle any issues with confidence, ensuring every experience is memorable for the right reasons. Manage inventory and stock levels across F&B outlets. Maintain cleanliness and safety standards throughout all service areas in line with health, safety, and IHG brand compliance. Ensure health & safety standards are strictly followed. Monitor guest feedback and make improvements to enhance the offering. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable. WHAT WE NEED FROM YOU Experience in a manager role preferably in hospitality. Willing to work overnights to cover holidays and absences. A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
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Assistant Manager - Housekeeping
LGH Hotel Management Ltd - London
PermanentFull time
Assistant Manager - Housekeeping Holiday Inn London - Regent's Park Check out the hotel on our virtual tour! The Opportunity As one of our Assistant Hospitality Managers, you will play a key role within our Housekeeping department, helping to create an environment where exceptional standards and exceptional people thrive. Working closely with the Housekeeping Manager, you’ll lead, support and inspire a dedicated team of housekeepers to ensure every guest room, public space, conference area, lounge and bar is presented to the highest standards of cleanliness and care. This role is about more than maintaining standards — it’s about developing people, encouraging pride in their work and continually finding better, smarter ways of delivering outstanding results across the hotel. What You’ll Be Responsible For Supporting the Housekeeping Manager in the day‑to‑day leadership of the housekeeping team Leading by example to ensure all guest bedrooms, public areas, conference rooms, lounges and bars meet consistently high standards Creating a positive, well‑organised working environment where the team feels supported, motivated and clear on expectations Playing an active role in the training, development and ongoing growth of the housekeeping team Encouraging innovation and continuous improvement, always looking for ways to raise standards across the hotel Ensuring attention to detail, cleanliness and presentation are never compromised Helping to deliver a seamless, high‑quality guest experience at every touchpoint Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking Who This Role Is For This role is ideal for someone who: Takes genuine pride in high standards and enjoys seeing the difference great housekeeping makes Enjoys leading and motivating people, helping individuals feel confident and valued in their roles Thrives in a hands‑on environment and leads from the front Is naturally organised and calm, even in a fast‑paced setting Feels motivated by continuous improvement and finding better ways of working Understands that housekeeping is central to guest satisfaction, not behind the scenes Hospitality is in our blood — it’s what we do best. If you’re passionate about delivering fabulous guest experiences and want to be part of a team that genuinely cares about people and standards, this is an opportunity to grow, make an impact and be proud of what you do. Hotel Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze. Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo. For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away. The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Business Catering Manager
Sodexo Ltd - Belfast
£32,000 to £32,000 a year
PermanentPart time
Business Catering Manager Location: Belfast, Northern Ireland Salary: £32,000 per annum plus Sodexo benefits Contract Type: Full Time, Permanent We are looking for an experienced and innovative Business Manager to lead the delivery of catering and hospitality services within a busy corporate environment. This is an excellent opportunity for an ambitious manager who is passionate about food quality, customer experience and high standards of service, while also having strong commercial and people-management skills. You will take ownership of the day-to-day catering and hospitality operation, leading a team and ensuring an excellent service is delivered to up to 500 customers. Key Responsibilities Lead, manage and develop the catering team, creating an engaged and high-performing environment. Oversee the day-to-day delivery of catering and hospitality services. Build strong relationships with clients, customers and stakeholders at all levels. Ensure food is prepared fresh and to consistently high standards. Maintain a strong focus on customer service and hospitality. Ensure customers' dietary requirements and specific requests are managed appropriately. Monitor service delivery against agreed standards, company policies and legislation. Manage and monitor the financial performance of the site, ensuring costs remain within budget. Identify opportunities to grow the business and improve financial performance. Ensure compliance with food hygiene, health & safety and all relevant statutory and company requirements. Complete required reporting, administration and site documentation. Support continuous improvement across the catering and hospitality operation. About You The successful candidate will have: Previous experience in a catering and hospitality management environment. Proven experience managing, developing and engaging teams. Experience managing a P&L with strong financial awareness. Excellent client and customer relationship management skills. Good knowledge of current health & safety requirements. Knowledge and experience of CIEH, COSHH and HACCP. Strong understanding of food hygiene and compliance. Excellent communication and interpersonal skills. A self-motivated, proactive and commercially minded approach. The ability to identify opportunities for growth and service improvement. What We're Looking For We are looking for someone who can combine strong operational leadership with commercial awareness and a genuine passion for hospitality. You will be responsible for delivering a high-quality customer experience while leading your team, managing financial performance and identifying opportunities to develop the contract. If you're an experienced catering or hospitality manager looking for an opportunity to take the next step in your career within a growing business, we'd love to hear from you. Why Sodexo?: Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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Regional Administration Manager
EQ Care Group - LONDON
£40,000 per annum
PermanentFull time
Job Advert Regional Administration Manager £40,000 per annum 40 hours per week Location: Around Oxford and up to The Midlands Role Overview As the Regional Administration Manager, you will provide practical administrative oversight and support across our care home portfolio. Visiting our care homes and working closely with Home Administrators and Home Managers to ensure our administrative processes are consistent, effective and compliant. This may include providing cover where required, and this role will cover a vast range of duties and involvement with many areas of the business functions. You'll be comfortable walking into a home, understanding what support is needed and getting stuck in. You will be approachable, organised and confident. You will also work alongside our Support and Senior Leadership Teams, providing reports, coordinating meetings, tracking actions and supporting a wide range of operational activities. Most importantly, you'll share our Ohana ethos — supporting each other, working together and always striving to do the very best for the team and people who live in our homes. Responsibilities and Duties - Oversee administrative systems, databases and records, ensuring information is accurate, complete and up to date. - Produce weekly and monthly reports for the Senior Leadership Team and Board. - Identify outstanding actions and work with Home Administrators to ensure these are completed. - Complete administrative audits across our homes and coordinate action plans. - Support recruitment activity across the homes, ensuring recruitment processes are followed and candidates move efficiently from onboarding through to starting. - Support training and induction requirements across the organisation. - Provide administrative support to Finance, including invoices, payroll and debt-related tasks. Skills, Qualifications and Abilities - Proven experience in an administration or office management role across multiple locations. - Must be a driver with access to your own vehicle. - Experience of producing and interpreting reports, statistics /data, taking accurate meeting minutes and tracking actions. - Excellent communication and interpersonal skills. - The confidence to build positive relationships with people at all levels. - Advanced Microsoft Office skills, including Word, Excel, PowerPoint and Outlook. - Experience within Health & Social Care. - You should be educated to A-Level standard or have a relevant administration/business administration qualification, or equivalent experience. Benefits of working at EQ Care - ½ day off for your birthday – start your celebrations early! - Blue Light Discount Card – access exclusive savings and offers. - 25 days of annual leave plus bank holidays – enjoy a healthy work-life balance. - Salary advance scheme (Level) – access earned pay when you need it. - Contributory pension – helping you plan for your future. - Dedicated Learning & Development – continuous training and career growth opportunities. - Team member rewards – recognising and celebrating your hard work. - Free tax review service – making sure you keep more of what you earn. - Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply) If you're organised, positive, solutions-focused and someone who enjoys making a difference behind the scenes, we'd love to hear from you. Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship. ** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice
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