Team Manager | South West London and St George's Mental Health NHS Trust
South West London and St Georges Mental Health Trust - Teddington
£55,524 - £62,652 per annum inclusive of outer London HCAS
PermanentFull time
A fantastic and exciting opportunity has arisen for the post of Team Manager for Richmond Single Point of Access Team, providing operational leadership and management for the team. The successful candidate will be reporting directly to the Clinical Manager of the service. The Single Point of Access (SPA) carries out expert triage and assessment for patients referred to secondary mental health care. They act as the single point in receiving referrals for working age adults across the whole Borough. The service offers assessment for those with a potential serious and complex mental health problem. The team forms part of a planned and integrated whole system approach to care in conjunction with Primary Care mental health teams and Talking Therapy services, Integrated Recover Hubs; Crisis and Home Treatment Teams, Acute Inpatient Care, Early Intervention Services and Specialist services such as Forensic and CAMHS. This role requires someone with drive, energy and a commitment to high performance standards and the delivery of excellent services. The post holder would be joining a supportive service line management team, with supervision and opportunities to participate in service development. The post holder will co-ordinate mental health referrals and lead with day-to-day problem solving and navigation, both within the service and at the interface with other services and external organisations. The post holder will be working alongside the clinical manager and consultant psychiatrists and within the MDT. The successful candidate will need to demonstrate excellent interpersonal skills, an aptitude for managing multiple demands and effective time management techniques whilst remaining calm under pressure. A positive outlook and ability to motivate others is also desirable. You will be responsible for the monitoring and supervising of clinicians’ caseloads using various IT systems, and you will work closely with the service’s Senior Management Team to ensure the services delivered are of high quality and meet nationally agreed targets and local KPIs. You would need to have excellent communication skills, pro-active, be able to work autonomously and in complex environments. Interested candidate would be expected to be able to think creatively, innovatively and demonstrate ability to lead a team. You will also be flexible, responsive, and organised, with an interest in developing services, and participating in service modernisation. We are Proud to Belong at South West London and St George’s Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK. • To ensure the team provides an effective and streamlined service, implementing National Service Framework directives. • To co-ordinate the day-to-day operational process, to include caseload allocation, management and other duties as appropriate. • To provide supervision on clinical caseloads and ensure that all team members have appropriate clinical supervision and Development Review. • To ensure team members adhere to relevant professional code of conduct, keep up to date and meet professional requirements, in conjunction with the professional leads. • To act as professional supervisor where appropriate. • To ensure the Trust policies on staff supervision, health and sickness, safety and equal opportunities are adhered to, and ensure that all staff absence (including the doctors) is recorded through an agreed team procedure. • To implement clinical and corporate governance at team level. • To maintain responsive and effective financial management within an agreed health care budget and ensuring the Clinical Manager is informed on financial performance. • To ensure the team members (including the doctors) contribute to the activity data collection (including RIO) in accordance with Trust policies and procedures. • To facilitate and enable appropriate communication within the team, between other teams and departments across the Trust, Local Authorities, service users, carers and other relevant agencies. • To contribute to service development by embracing and managing change programmes as identified through stakeholder consultation. • To establish and maintain an effective system for reviewing and monitoring how resources are used. • To work closely with the Clinical Manager and partner agencies in the borough to ensure that the operational policy works effectively and to develop any new protocols required in relation to referral and brief treatments. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience. This advert closes on Thursday 15 Oct 2026
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Band 7 Complaints and PALS Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£55,524 - £62,652 Per annum inclusive of HCAS
ContractFull time
The post holder is expected to support the Divisional Triumvirate to manage PALS and complaints for the health unit independently and professionally, ensuring that issues raised by complainants are fully addressed and support staff involved in, or contributing to, the investigation of complaints. The post holder will be required to be able to exercise significant autonomy and discretion in managing complaints within time frames set out in the RFL Complaints Framework. Draft complaint responses and undertake quality assurance of draft complaint response letters prior to executive sign-off and produce regular reports on the health unit’s performance with regards to complaints. 1. MAIN RESPONSIBILITIES 1.1 Work as part of a team to provide a complaints case management service to patients, the public and staff. 1.2 Deputise for the Health Unit Patient Experience Lead when required. 1.3 Responsibility for managing the Complaints and PALs Facilitators and Patient Experience Administrators, ensuring that all PALs contacts are investigated and responded to within the timeframes. 1.4 Manage the process to ensure the Divisional Triumvirate is supported to have PALs and complaints fully investigated and responses are appropriate to the needs of the patient and severity of the complaint in line with the new RFL complaints framework, Being Open and Duty of Candour 1.5 Support the clinical leadership to the investigations and draft responses for complaints received for the Royal Free Hospital’s corporate services. 1.6 Prepare professional and clinically accurate responses for the Chief Executive Officer and Director of Nursing’s signature. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Friday 23 Oct 2026
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Clinical Manager (Kingston) | South West London and St George's Mental Health NHS Trust
South West London and St Georges Mental Health Trust - London
£75,328 - £86,114 per annum inclusive of inner London HCAS
ContractFull time
A unique opportunity has arisen for Clinical Manager in Kingston Community Services to cover maternity leave. The Clinical Manager is one of the Borough Leadership quartet and as such, works closely with the Clinical Service lead, Borough Associate Clinical Director and lead for Psychology and Psychotherapy, to ensure delivery of high quality, safe and effective services that provide positive experience outcomes for service users, carers and staff. The post holder will take a lead role in partnering borough stakeholders within the wider health and social care environment. The successful candidate will ideally have experience of working within the community mental health setting with strong people skills and change management experience. Interviews are expected to take place on 4 September, 2025. The post holder is expected to clinically and operationally lead and manage the delivery of high-quality services in a defined area, within available resources and in line with the Trusts governance framework. To ensure the quality of clinical care within their defined areas At all times to role model effectiveness working with colleagues, holding self and colleagues to account appropriately and demonstrating personal commitment to the delivery of high-quality services. To be accessible in order to lead and promote quality and to empower and enable staff/teams to develop and maintain their skills and competencies in order to retain a sustainable workforce. To promote evidence-based practice, including Identify risks and take corrective action in line with the trusts integrated governance framework, including responding to Serious Incidents (SIs), Incidents, complaints and communications, ensuring timely and thorough investigation, disseminating recommendation and monitoring that actions are fully implemented. To take a key role, by actively contributing, in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness. Contribute to external groups and specific projects and work streams as required within the local health and social care community. We are Proud to Belong at South West London and St George’s Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK. Corporate Achieve a defined set of health and social care performance targets, in accordance with contractual requirements and the performance framework for NHSI, the Care Quality Commission, and other relevant statutory and professional bodies. In conjunction with the Nursing Directorate, the post holder will advise Senior Managers and Clinical Directors on professional and practice issues. Under the direction of the Nursing Directorate, the post holder will lead on the provision of professional advice to colleagues at all levels across the Trust in relation to specific clinical matters and practice Promote, through personal actions, support for the Trust’s key policies on Equality and Diversity, and use of the recovery-orientated approach for people with mental health needs. Service Improvement Be responsible for assisting in the development of services to ensure that needs are assessed, standards of quality and performance are set, implemented, monitored and evaluated for all parts of the service. Accountable for implementation and leading on service development actions that arise in this context, taking account of the needs of the relevant local communities, striving at all times to promote personalised care, wellbeing, safety and social inclusion and to ensure that service users and carers are actively included in the development of services. Staff Leadership and Management Be responsible for a workforce of multi-disciplinary clinical and non-clinical staff and in doing so role model and provide effective leadership and management to all staff and promote an effective team ethos. Promote high-performance standards both individually and as a team in the achievement of the Trust’s objectives and priorities. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience. This advert closes on Sunday 13 Sep 2026
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Private Patients - Assistant Service Manager | St George's University Hospitals NHS Foundation Trust
st georges nhs trust - Tooting
£38,488 - £46,852 per annum
ContractFull time
The post-holder will provide efficient and effective administrative support to Private (and where necessary Overseas) patients and is responsible for managing and delivering high-quality services within the Trust, ensuring a seamless and professional experience throughout their care journey. The department coordinates bookings, billing, and administrative processes, supporting consultants and clinical teams to optimise private patient activity. It ensures compliance with relevant legislation, Trust policies, and financial governance while safeguarding the integrity of NHS resources. The team also works collaboratively across departments to enhance service efficiency, patient satisfaction, and income generation for the organisation. · Support the delivery of high-quality, patient-centred administrative and customer services across Private inpatients, outpatients and diagnostics. · Ensure that administrative processes support efficient, responsive and coordinated patient pathways. · Monitor service performance, patient feedback and complaints, and support the implementation of actions and improvements as required. · Work collaboratively with clinical and operational colleagues to support effective service delivery and patient experience. · To ensure that all consultants undertaking Private Practice at St Georges, and their private secretaries are aware of procedure for managing these patients · To ensure pre-authorisation of entitlement to treatment, patient registration, liaison with admitting consultants and invoicing of purchasers. **Please refer to the Job description for further details on the main duties of the role** St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. **Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification** Qualifications and Training Essential: • Educated to A- level, and evidence of further work-based training • At least 2 years’ experience of working in customer care/ health service environment Experience Essential: • Demonstrable experience of working in the private healthcare sector or NHS Private Patients Team. • Demonstrable experience of successful communication and pre-authorisation of procedures with Private Medical Insurance companies. • Demonstrable experience of working in a supervisory role. • Experience of working across inpatient, outpatient and diagnostic services. • Experience of working with clinical teams and senior stakeholders. Desirable: • Excellent understanding of the DOH regulations • Experience of monitoring service performance and activity. Skills Essential: • Flexible and adaptable to a wide range of duties. • Highly organised with a logical and analytical approach to problem-solving. • Ability to deal with patient complaints and complex service issues appropriately • Strong stakeholder management and communication skills across clinical and non-clinical teams • Understanding of financial capture, billing readiness and private patient processes. • Good literacy and numeracy skills Knowledge Essential: • Knowledge of Medical Terminology • Excellent understanding of data quality, information governance, confidentiality and GDPR requirements. • Excellent demonstratable knowledge of Ethics and operational pressures of Private patient processes, legal frameworks and requirements in line with Trust policies and Standard Financial Instructions (SFIs). Desirable: • Knowledge or Cerner/Iclip system, EPR, SBS - Oracle, Apex Soliton Radiology Systems. • Knowledge of key responsibilities and requirements Private patient teams have to adhere to in relation to Clinical Coding And Schedule Development (CCSD) and the Private Healthcare Information Network (PHIN). • Excellent knowledge of the rules relating to the Department of Health Document entitled – “The Effective Commissioner-Who Pays” and the current guidelines on management of overseas visitors. • An excellent working knowledge of the NHS Complaints Procedure Other Essential: • Ability to develop good working relationships across the Trust and within the team. • Excellent verbal numerical, written and communication skills. • Able to deal with contentious and difficult situations calmly and sympathetically. • Resilient and confident when managing change, challenge and escalation. • Ability to prioritise workload effectively This advert closes on Friday 25 Sep 2026
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Deputy Team Manager | South West London and St George's Mental Health NHS Trust
South West London and St Georges Mental Health Trust - Teddington
£45,953 - £54,254 per annum inclusive of outer London HCAS
PermanentFull time
A fantastic and exciting opportunity has arisen for the post of Deputy Team Manager for The Richmond Integrated Recovery Hub, supporting the team manager to provide clinical and operational leadership to the team. The successful candidate will report directly to the team manager and deputise for the team manager when they are on leave. The successful applicant will also work as a care-coordinator/key worker and carry a reduced caseload. The team provides care for working age adults who live in Richmond and experience severe or enduring mental illness., with care provided according to GP/PCN alignment. The team works closely with the Richmond Integrated Recovery Hub The post sits within a well-established MDT that works alongside a separate single point of access team, early intervention service, primary care liaison and personality disorder services. This post requires someone with drive, energy and a commitment to high-performance standards and the delivery of excellent services. The post holder would be joining a supportive Multidisciplinary Team, with regular supervision and opportunities to participate in service development. The post holder will support the team manager with day-to-day problem solving and navigation, both within the service and at the interface with other services and external organisations. In addition, the post holder will supervise staff, support with quality improvement and service development. The successful candidate will need to demonstrate excellent interpersonal skills, an aptitude for managing multiple demands and effective time management techniques whilst remaining calm under pressure. A positive outlook and ability to motivate others is also desirable. We are Proud to Belong at South West London and St George’s Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK. Working autonomously within the parameters of the role leading and supporting junior staff and wider care team to implement the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery-focused way through therapeutic engagement and activities, and taking steps to address any issues that arise. Leading on and undertaking activities to ensure that the fundamentals of care are met - nutrition, hydration, hygiene, comfort, emotional and social support: • Co-ordinating and evaluating collaborative patient centred care; getting feedback and improving plans with the multi-disciplinary team (MDT). • Providing accurate information about care in an accessible format to patients and their relatives / carers. • Liaising and working positively with members of the multi- disciplinary team and partner organisations. • Administering, and monitoring the side-effects of, medication; monitoring service user compliance. Safety; safe custody of medicines, sharps, clinical equipment, report all • incidents following trust policy. Leading and supporting/teaching junior staff on risk assessment and risk management that involves making decisions based on knowledge of the research evidence, knowledge of the individual service user and their social context, knowledge of the service user’s own experience and clinical judgment. Undertaking 1-1 engagement with service users in an honest, open and non- judgmental way. Recognising and valuing service users as individuals, acknowledging the importance of always maintaining the service user’s respect and dignity and ensure that the care provided respects equality and diversity. This advert closes on Thursday 24 Sep 2026
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Clinical Manager (Kingston) | South West London and St George's Mental Health NHS Trust
South West London and St Georges Mental Health Trust - London
£75,328 - £86,114 per annum inclusive of inner London HCAS
ContractFull time
A unique opportunity has arisen for Clinical Manager in Kingston Community Services to cover maternity leave. The Clinical Manager is one of the Borough Leadership quartet and as such, works closely with the Clinical Service lead, Borough Associate Clinical Director and lead for Psychology and Psychotherapy, to ensure delivery of high quality, safe and effective services that provide positive experience outcomes for service users, carers and staff. The post holder will take a lead role in partnering borough stakeholders within the wider health and social care environment. The successful candidate will ideally have experience of working within the community mental health setting with strong people skills and change management experience. Interviews are expected to take place in October. The post holder is expected to clinically and operationally lead and manage the delivery of high-quality services in a defined area, within available resources and in line with the Trusts governance framework. To ensure the quality of clinical care within their defined areas At all times to role model effectiveness working with colleagues, holding self and colleagues to account appropriately and demonstrating personal commitment to the delivery of high-quality services. To be accessible in order to lead and promote quality and to empower and enable staff/teams to develop and maintain their skills and competencies in order to retain a sustainable workforce. To promote evidence-based practice, including Identify risks and take corrective action in line with the trusts integrated governance framework, including responding to Serious Incidents (SIs), Incidents, complaints and communications, ensuring timely and thorough investigation, disseminating recommendation and monitoring that actions are fully implemented. To take a key role, by actively contributing, in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness. Contribute to external groups and specific projects and work streams as required within the local health and social care community. We are Proud to Belong at South West London and St George’s Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. Unless expressly stated in the job advert the role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK. Corporate Achieve a defined set of health and social care performance targets, in accordance with contractual requirements and the performance framework for NHSI, the Care Quality Commission, and other relevant statutory and professional bodies. In conjunction with the Nursing Directorate, the post holder will advise Senior Managers and Clinical Directors on professional and practice issues. Under the direction of the Nursing Directorate, the post holder will lead on the provision of professional advice to colleagues at all levels across the Trust in relation to specific clinical matters and practice Promote, through personal actions, support for the Trust’s key policies on Equality and Diversity, and use of the recovery-orientated approach for people with mental health needs. Service Improvement Be responsible for assisting in the development of services to ensure that needs are assessed, standards of quality and performance are set, implemented, monitored and evaluated for all parts of the service. Accountable for implementation and leading on service development actions that arise in this context, taking account of the needs of the relevant local communities, striving at all times to promote personalised care, wellbeing, safety and social inclusion and to ensure that service users and carers are actively included in the development of services. Staff Leadership and Management Be responsible for a workforce of multi-disciplinary clinical and non-clinical staff and in doing so role model and provide effective leadership and management to all staff and promote an effective team ethos. Promote high-performance standards both individually and as a team in the achievement of the Trust’s objectives and priorities. Use of Artificial Intelligence (AI) in job applications If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form. Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure. Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role. Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience. This advert closes on Monday 5 Oct 2026
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Rotational Bed Management & Complex Discharge Sister | Royal National Orthopaedic Hospital NHS Trust
Royal National Orthopaedic Hospital NHS Trust - Stanmore
£45,953 - £54,254 per annum Inc of HCA Pro rata
ContractFull time
The post holder will be required to manage and support bed management and complex discharge planning process at the Royal National Orthopaedic Hospital. The successful candidate will be a key member of the team working closely with the Senior Sister ensuring they provide effective bed management and complex discharge planning across the NHS adult wards and CYP including management of the team. A high degree of effective coordination, communication, networking and liaison will be required to establish and maintain good working relationships. The post will undertake a 3-month rotation programme giving the individual an opportunity to gain both bed management and complex discharge skills and experience. This offers a flexible working environment for the team when dealing with critical ‘pinch’ points within bed management and complex discharge workload. A high degree of effective coordination, communication, networking and liaison will be required to establish and maintain good working relationships. The post will undertake a 3-month rotation programme giving the individual an opportunity to gain both bed management and complex discharge skills and experience. This offers a flexible working environment for the team when dealing with critical ‘pinch’ points within bed management and complex discharge workload. At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: • Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. • Ranked #1 among all Trusts in North and Central London for all People Promises and themes. • Ranked #1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. Joining our organisation means enjoying a wide range of staff benefits, including: • 24/7 access to wellbeing support through our Employee Assistance Programme. • A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. • A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. • Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff. Complex discharge Main Duties 1. Identify complex discharges, liaise with the MDT and external agencies to achieve timely discharges or transfer from the trust, and escalate any potential issues as appropriate. 1. Establishing patient pathways between primary, community, intermediate and secondary care services, to expedite timely discharge and improve patient flow throughout the trust. Bed management Main duties 1. Providing effective bed management across the Trust for both NHS adult and CYP patients ensuring the seamless flow of patients through the Trust. 1. To work with the Senior Theatre management team ensuring effective communication of TCI/Theatre lists by attending the daily theatre huddle. Please see JD for full listing This advert closes on Monday 5 Oct 2026
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Group R&I Operations Manager | St George's University Hospitals NHS Foundation Trust
st georges nhs trust - London
£66,274 - £73,496 per annum
ContractFull time
The R&I Operations Manager is responsible for leading the setup and delivery of clinical research across the GESH NHS Group, ensuring all activity aligns with the organisation’s strategic priorities and the objectives of the National Institute for Health and Care Research (NIHR) and other funders. . The role centres on facilitating efficient study approvals, maintaining strong governance frameworks, and supporting researchers in the initiation and delivery of high-quality clinical studies. As a member of the management team, the post-holder oversees teams responsible for the setup and oversight of both GESH-led and hosted research projects, providing expert line management, mentorship, and troubleshooting support to ensure smooth operations and accurate reporting. With extensive experience in clinical research, the post-holder will drive growth in research activity by working closely with clinicians and research teams to identify new opportunities and improve performance. They will manage NHS research setup staff, collaborate with delivery teams, academics, and support departments, and monitor infrastructure performance through data analysis and reporting. The post-holder will review and interpret research budgets and awards for appropriateness and hold delegated responsibility for managing these budgets to ensure financial sustainability and compliance with NHS research and financial governance. • To provide leadership and accountability for the safe, effective and efficient operational delivery of services within research. • To develop systems to ensure research compliance of Group wide research activity including research conducted where the Trust’s acts as sponsor. • To manage and support the delivery performance standards for GESH, including administration of performance management and monitoring, ensuring the development of systems and processes to ensure the achievement of key national and financial targets. • Manage and lead the administrative & operational team responsible for study set up and auditing of research • To develop robust and sustainable business cases working with finance and performance partners. • Develop local initiatives to prioritise and grow the NIHR adopted research portfolio along with balancing the needs of the organisation. • Support the process and allocation of research resources and finances across the Group • Represent the unit at relevant meetings St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Operational Oversight & Performance Management • Raise the research profile across the Trust’s and Public domain, supporting and encouraging staff to participate in research • Proactively identify research opportunities within the NIHR portfolio and with commercial partners, where the Trust’s might be eligible to participate, and promote these to potential investigators. • Support research active clinicians to develop new research proposals, including providing advice about funding sources and signposting to other sources of assistance to maintain study integrity and support delivery • Advise on feasibility aspects of studies, working with research governance colleagues. • Ensure governance and compliance requirements of GESH led and hosted research • Contribute to the effective oversight of the organisational Quality Management System • Work with research teams to support sustainable and cost-effective research infrastructures. • Develop systems and processes within EDGE to monitor and improve research infrastructure and support services. • Act as escalation point for setup issues including contracting, NCVR, AcoRD, and sponsorship. • Ensure that Department of Health, NIHR and HRA guidance and other government policies affecting NHS research are implemented in the trust. • Work closely colleagues to provide guidance, training and support to researchers in order to promote robust research methodology and compliance with research governance Regulatory Compliance • Ensure robust governance arrangements & systems are in place tp ensure compliance across GESH with all relevant regulations and legislation, for example Human Tissue Act, Medicines Act, Data Protection Act, GDPR, HRA, MHRA and EMEA • Provide research governance expertise ensuring quality assurance across the directorate • Support investigators and their research teams with incident reporting and to research governance, including supporting with corrective and preventative action (CAPA), with the R&D Auditor and research monitors • Manage standard operating procedures (SOPs) and research governance guidance related to research Governance and research Performance activity • Ensure that the identification and clarification of sponsorship responsibilities between GESH and external collaborators, such as City St Georges UoL, • Work with the R&I Auditor and any wider team to oversee the study risk-assessment process and give mitigation advice to the highest-risk sponsored studies that are referred, escalating as appropriate Collaboration & External Engagement • Promote collaborative working across Trusts, regional partners, and NIHR/CRN. • Attend RRDN South London meetings and build networks with key research stakeholders. • Liaise with commercial companies to negotiate Clinical Trial Agreements and costing templates. • Form relationships with research leaders and operational managers to promote research engagement. Financial Responsibility • Establish and maintain effective working relationships with R&I Finance Department to ensure an accurate and efficient service for researchers undertaking clinical research in relation to the costing of their research. • Liaise with post-award administration staff across collaborators and R&D Finance within the Trust to ensure accurate and timely management of research funding and transparency of financial information between organisations. • Advise on financial implications of research decisions and identifying cost efficiency opportunities in research management • Contribute to financial planning by providing accurate information and activity estimates for projects and initiatives. • Budget management of expenditure for specific research awards, such as NIHR/RRDN, including regular monitoring and reporting of variances, and escalating significant deviations to senior management for review and corrective action. • Lead on the development and management of the R&I operational budget where required, including forecasting, resource allocation, and monitoring against agreed targets • The post holder will have research budget sign off responsibilities Staff and HR Management • Provide line management to the NHS R&I set up and auditing team across the division • Liaise closely with all research active support personnel • Identify and contribute to own personal professional development through the appraisal process. • Work across all sites and attend external meetings on behalf of the Trust • Ensure team members stay updated on national research governance changes and complete mandatory training. • Develop training programmes and competency frameworks to ensure that the Research Governance team are fully trained in line with SOPs and internal guidance across GESH trust’s Communications and Liaison • Nurture key relationships and maintain networks internally and externally • Promote collaborative working across trusts, and between trusts and NIHR/RRDN. • Communicates the results of research studies and local analyses in a variety of ways, eg. to the Board of Directors and the Patient Participation Group • Co-ordinate and disseminate information regarding Trust research activities • Form relationships with research leaders across clinical divisions and with relevant operations and service managers to promote engagement with research. • Disseminate research training / funding opportunities to staff General • Have responsibility for the Health, Safety and Welfare of self and others and to always comply with the requirement of the Health and Safety Regulations. • Always ensure confidentiality, only releasing confidential information obtained during employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments. • Work in accordance with the Group’s Equality and Diversity policy to eliminate unlawful • discrimination in relation to employment and service delivery. • Always promote equal opportunities for staff and patients in accordance with the Groups’s policies to ensure that no person receives less favorable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation • Ensure skills are up-to-date and relevant to the role, to follow relevant Group and Trust policies and professional codes and to maintain registration where this is a requirement of the role. • Comply with the Group’s No Smoking Policies. • Harness performance through teams – champion positive change, develop staff, create a culture without fear of retribution, actively listen, value contribution of others respect diversity • Undertake such duties from time to time that are consistent with the responsibilities of the grade and the needs of the service This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs after consultation with the postholder. This advert closes on Tuesday 6 Oct 2026
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Contract Manager, CCP (SWL Phase 3a) | South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust - London
£58,133 - £65,261 Per Annum inclusive of HCAS
ContractFull time
An exciting opportunity has arisen to join the South London Partnership (SLP) Commissioning & Contracts Team as a Contracts Manager. This role is ideal for an experienced NHS commissioning or contract management professional who enjoys working across organisational boundaries to improve services and patient outcomes. You will be responsible for managing a portfolio of complex NHS contracts, developing strong relationships with commissioners, providers and operational teams, and ensuring contractual, financial and quality requirements are achieved. Working across specialised mental health services, you will play a key role in supporting service transformation, performance management and contract delivery while ensuring compliance with NHS Standard Contract requirements and national policy. We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to Commissioning & Contracts. In addition, we offer ongoing training and development in Commissioning & Contracts. As Contracts Manager, you will lead the day-to-day management of a portfolio of commissioning and provider contracts across the South London Partnership. Key responsibilities include: • Managing the full contract lifecycle, including development, mobilisation, variations and annual negotiations. • Leading contract monitoring meetings and working with providers and commissioners to improve performance. • Monitoring quality, activity, finance and KPIs, ensuring contractual obligations are met. • Building effective relationships with internal and external stakeholders. • Providing contractual advice and identifying financial, contractual and operational risks. • Supporting procurement, commissioning, service redesign and mobilisation projects. • Preparing reports and briefings for senior managers and governance groups. • Maintaining accurate contract records and supporting continuous improvement. You will need strong analytical, negotiation, communication and relationship management skills, with the ability to manage competing priorities in a fast-paced NHS environment. TheSouth London Partnership (SLP) Commissioning & Contracts Teamis responsible for commissioning, contract management and assurance across theProvider Collaborative Programmeand theComplex Care Programme, overseeing some of the most specialised mental health services in the NHS. Working closely with NHS England, Integrated Care Boards, Provider Collaboratives, NHS Trusts and independent providers, we help ensure services are safe, effective, high quality and deliver the best possible outcomes for patients. This is an exciting opportunity to join a high-performing, supportive team where no two days are the same. We operate in afast-paced, dynamic environment, managing complex contracts, supporting service transformation and responding to evolving NHS priorities. The role offers plenty of challenge, requiring strong relationship management, sound judgement and the ability to manage competing priorities. We are proud of our strong team spirit and collaborative culture. We support one another, share knowledge and celebrate success, creating an environment where everyone is encouraged to develop professionally and contribute new ideas. The role is based atLewisham Town Hall, with excellent transport links and opportunities for flexible and hybrid working where service needs allow. The Contracts Manager will be responsible for leading the operational management of a portfolio of NHS commissioning and provider contracts, ensuring services are delivered in accordance with contractual requirements, agreed quality standards and financial plans. Key responsibilities include: • Managing NHS Standard Contracts and contract variations. • Leading contract performance, quality and finance review meetings. • Monitoring activity, KPIs, quality indicators and contractual compliance. • Supporting contract negotiations and annual contract planning. • Preparing reports for senior management, commissioners and governance groups. • Working closely with operational, finance, quality and clinical teams to resolve contractual issues. • Supporting procurement, mobilisation and implementation of new services. • Developing and maintaining contract registers and governance documentation. • Identifying, escalating and mitigating contractual and operational risks. • Building effective relationships with commissioners, providers and partner organisations. • Supporting service transformation, continuous improvement and business planning initiatives. • Ensuring compliance with NHS policies, legislation, information governance and contractual requirements. The successful candidate will demonstrate excellent organisational, analytical and interpersonal skills, together with experience of NHS commissioning, contract management, performance reporting and stakeholder engagement. They will be able to manage competing priorities, negotiate effectively and work confidently across organisational boundaries to deliver high-quality outcomes for patients and commissioners. This version is written in a modern NHS Jobs/TRAC style and is designed to attract experienced Band 7 commissioning and contracts professionals while remaining consistent with the underlying job description. This advert closes on Sunday 11 Oct 2026
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Senior Pharmacy Assistant, Medicines Management | Epsom and St Helier University Hospitals NHS Trust
Epsom and St Helier University Hospitals NHS Trust - Carshalton
£30,630 - £32,346 Pro-rata pa inc HCAS (outer)
PermanentPart time
We are currently seeking an enthusiastic and motivated individual to join our Medicines Management Assistant (MMA) team . OurMMA team is required to support the ward based clinical pharmacy services primarily at the Epsom Hospital site. It is an exciting time to join our team as we have recently restructured our team to help meet our ambition of providing outstanding pharmacy services. As part of this we want to shine a spotlight on MMAs and the value they add to our team, patient care and the organisation. If you think you have what it takes please give us a call for an informal chat, we can facilitate departmental walk rounds and can give further information about this exciting role. All MMAs at ESTH are NVQ Level 2 trained and provide a full ward based service to ensure the safe, timely and financially sound provision of pharmaceutical items. You will be a key member of the pharmacy clinical team, working together to provide excellent patient focused care. You should be able to demonstrate excellent communication and time management skills, and have a good attention to detail. NVQ Level 2, previous experience of working in hospital pharmacy and knowledge of pharmacy distribution and stock systems is essential. Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire. We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers. As you know, here at Epsom and St Helier University Hospitals NHS Trust, we are always looking to grow our teams with talented people, just like you. So don't delay apply today! Key activities in addition to provision of a regular top-up service will be: • Support the transfer of patient’s own and dispensed one-stop medication between wards • To put stock items away and rotate stock to minimise wastage. • To identify slow moving stock and transfer to alternative locations in the trust to minimise wastage. • To identify medicines supplied for patients that have been transferred and to deliver to patient's current location to reduce requirement for re-dispensing. • To check and clear medicine trollies at least once a week. • To reduce number of expired medicines & liquid medicines not labelled with "opened on"/expiry date. • To support the ward staff in ensuring fridge and clinical room temperatures are recorded on a daily basis. The role is primarily ward based and will require a good understanding of medicine supply systems. You will be required to rotate between sites and participate in the seven day, late duty and Bank Holiday rotas on the Epsom site to support the inpatient team. This advert closes on Monday 19 Oct 2026
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