University College London Hospital - London

PermanentFull time

Band 5 Staff Nurse (adult or paediatric registrant) We are looking for a motivated and enthusiastic nurse to join our Teenage Cancer Trust Unit, caring for young people aged 13-19 years. You must be a band 5 nurse (paediatric or adult) with a desire to work in adolescent haematology/oncology. You will have the opportunity to share and develop knowledge and skills in caring for a range of solid tumours and haematology cancers. You will care for patients undergoing a range of treatments including bone marrow transplant, chemotherapy and radiotherapy. You will be required to demonstrate an interest in the Teenage Cancer Trust and be willing and able to provide efficient delivery of care to this patient group. Our unit is committed to the care of young people going through a difficult time in their lives; we work very closely with the Teenage Cancer Trust ensuring we treat the young person and not just the cancer. The unit has a group of dedicated nurses who aim to make the unit a pleasant environment. We thrive on team work and are the finalist for the teamwork award in the trust. UCLH was the first hospital in the UK to develop a teenage cancer unit in 1990 and remain the biggest inpatient unit in Europe. Since then, the TYA service has grown in size, activity and complexity and enjoys international recognition. The UCLH TYA primary treatment centre provides world class cancer care in state-of-the-art age appropriate facilities, with the holistic needs of every patient at the forefront of all aspects of care, supported by an expert and extensive multidisciplinary team. We are also the leading centre for adolescent bone marrow transplantation. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.  To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? This advert closes on Tuesday 18 Aug 2026

University College London Hospital - London

PermanentFull time

Critical Care at UCLH is seeking an enthusiastic and conscientious individual who enjoys working in an exciting and fast-paced multi-disciplinary team environment, to support us in the delivery of a quality service as a Band 4 Ward Administrator working flexibly across our 4 units (UCH T03 & T06, GWB, and WMS) as required. This is an exciting opportunity to join UCLH. You will work collaboratively with three other Ward Administrators to provide full administrative services both at the Unit reception and with alongside clinical teams on our Intensive Care Units at University College London Hospital. This is a permanent full- time role with working hours of 37.5 hours a week. You will have the option to work from either 08:00 - 16:00 or 09:00 - 17:00, 5 days a week. The successful applicant will be entrusted with responsibility and expected to be self-motivating. They will carry out administrative and patient-facing duties including admitting patients on to our patient information system, uploading medical documents and collecting inpatient notes. They will be able to respond quickly and flexibly to emergencies and urgent queries, going above and beyond to deliver quality of service. The post holder will also serve as lead for the room booking system and take ownership of the physical environment on-unit, attending environmental walks with clinicians and resolving technical problems. They will be expected to provide cross cover with the other ward administrators during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of senior departmental staff at all times. Patient experience is at the forefront of all that we do. You must demonstrate excellent customer skills with a can-do attitude. There will be opportunities to undertake training and professional development. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Tuesday 4 Aug 2026

York Teaching Hospital NHS Foundation Trust - Scarborough

PermanentFull time

Consultant Gastroenterologist York and Scarborough Teaching Hospitals NHS Foundation Trust Are you looking to be part of an experienced and supportive Gastroenterology MDT? Are you passionate about delivering high-quality patient care? Do you want a working environment that values your clinical and academic development? We are excited to welcome a new Consultant Gastroenterologist to our friendly, dynamic, and forward-thinking team based at Scarborough Hospital. This is a 10 PA post over five days. We welcome interest from those seeking sub-specialty roles, academic involvement, research, or less than full-time working, and are happy to explore tailored job plans to suit your professional goals and lifestyle. Why Scarborough? Scarborough is more than just a seaside town - it’s a lifestyle choice. Located on the stunning North Yorkshire coast, Scarborough offers breath taking beaches, dramatic cliff walks, and access to the North York Moors National Park, one of the UK's most treasured natural landscapes. Whether you're into surfing, hiking, running, sailing, or simply enjoying a peaceful outdoor lifestyle, this is an area of outstanding natural beauty with a welcoming, close-knit community. If you're looking for a better work/life balance, and are excited to join a team that values clinical excellence, innovation, and collaboration, we would love to hear from you. Interviews for this post will take place in person on 16th October 2026 The post is offered as 10 programmed activities (PAs) over five days and you will be part of the general medical on call rota. We are open to discuss any specific or specialised job plans that candidates may desire, including flexible/less than full time working. The department strives to achieve a collective work ethos to help to maintain long term sustainability to work-life balance. Whether you are interested in a sub-specialty commitment, teaching, research or quality improvement projects, we are excited to explore these opportunities with you. This is an excellent opportunity to join an innovative department which offers exciting opportunities in Endoscopy, ED interface, acute care. York & Scarborough Teaching Hospitals NHS Foundation Trust provides a comprehensive range of acute hospital, community and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles, and which includes Scarborough and Bridlington. We are the largest provider of healthcare in the region and we are incredibly proud of our 8,500 staff, working across 9 hospital sites Our mission is to be a valued and trusted partner within our care system, delivering safe effective care to the population we serve. We’re situated in a fantastic part of the country: home to two national parks, a beautiful coastline, and the city of York, which is consistently voted one of the best to live in the UK. In joining the Trust, you will have access to a wide range of staff benefits including health and wellbeing support, finance schemes and discounts. There is also a competitive relocation package of up to £18,000. To support your learning and development you will be entitled to a study leave budget of £3,000 across three years, along with support from our learning and development team. The Trust also offers an extra 2 days annual leave for consultants on top of the existing allowance as detailed in the 2008 - Consultant Terms and Conditions. More information can be found on the Trust’s website in the ‘Working for Us’ section. Please see the attached Job Information Pack for full details of the post. The Trust offers an excellent Staff Benefits package to all employees, which includes salary sacrifice schemes and local discounts/offers. In addition you will receive an excellent Study Leave package to support your on-going professional development; we also offer a competitive relocation package. Job Plans are open to discussion and negotiation. Candidates must have a higher medical qualification (MRCP or equivalent) and be on the GMC Specialist Register for G(I)M and Gastroenterology or be within 6 months of obtaining the CCT at the time of the interview. Your clinical skills and expertise will be of a high standard covering Gastroenterology. There is a voluntary limited option to cover General Internal Medicine. A familiarity with issues of service organisation and development would be particularly advantageous. This service is well supported by a sister Hepatology department, who manage routine and emergency Hepatology conditions. This advert closes on Monday 7 Sep 2026

York Teaching Hospital NHS Foundation Trust - York

PermanentPart time

Do you have at least 2 years of experience as a phlebotomist? Have you previously managed a team in a busy department? We have an exciting opportunity available for you to join our friendly team of 40 Phlebotomists! We’re currently offering a position of up to 37.5 hours per week, working in York Hospital and our community clinics at LNER Stadium, Vanguard Centre, Askham Bar, Selby War Memorial, Malton, Tadcaster Medical Centre, and Sherburn Medical Centre. We’re on the lookout for enthusiastic and motivated team player with excellent leadership, interpersonal and communication skills. If you’re passionate about providing high-quality, timely, and effective phlebotomy services to patients, and clinical colleagues we’d love to hear from you! Flexibility is key, as you will need to be able to work across all our service locations and hours on a rotating basis. Please note: Interviews for this position are held in person ONLY and by applying you acknowledge that remote interviews will not be offered. The main duties for this role include but are not limited to: • Providing support and reassurance to patients when preparing them for venepuncture/Cannulation, including patients with learning disabilities or language difficulties. • Demonstrating a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors at all times. • Act as a positive role model for all Trust employees. • Demonstrating a positive professional working relationship with colleagues and other members of the Trust by promoting open communication, trust and respect. • Training and Induction of new staff, including assessing and declaring competency to practice for new staff, as directed by the Phlebotomy Manager. • To ensure efficient planning and prioritisation of individual workload and workload of subordinate phlebotomy staff. • To work without direct supervision and within defined limits by following departmental and Trust protocols (including Standard Operating Procedures. • To provide advice and assistance to basic grade phlebotomists as required. • To have responsibility for assessing the suitability of veins for venepuncture, and performing venepuncture by selecting most appropriate site. • Taking venepuncture and cannulation samples. Trust Information Pack: https://yorkhospitals.pagetiger.com/hdjgxd Our benefits We offer a range of benefits to support our staff including: • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. • 27 days holiday rising to 33 days (depending on NHS Trust service) • A variety of different types of paid and unpaid leave covering emergency and planned leave. • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme • NHS Car Lease scheme and Cycle to Work scheme. • An extensive range of learning and development opportunities • Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers. For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. This advert closes on Sunday 16 Aug 2026

Royal Cornwall Hospitals NHS Trust - Hayle

PermanentPart time

This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly. St Michaels Hospital site in Hayle have an exciting new vacancy for a 'Healthcare Cleaning Professional' . Applicants must be: • Passionate about cleanliness! • Champions of Infection Control • Professional and efficient • Flexible and enthusiastic • ‘Customer’ focused With a keen eye for detail in a clinical environment This is a part-time post working an average of 24 hours per week as follows: • Week 1 = 1pm-7pm Mon, Tues, Sat, Sun; 7am-1pm on Friday • Week 2 = 1pm -7pm Thurs and Fri (Enhanced rates apply at week-ends:£17.03 Sat, £22.10 Sun per hour If the above do not exactly match your availability there may be an opportunity to be flexible around start and finish times. For further information please contact Phaedra Riley, Facilities Services Manager (07471 333 219) The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £740 million. RCHT is responsible for the provision of services at three main sites with approximately 780 inpatient beds: Royal Cornwall Hospital in Truro St Michael’s Hospital in Hayle West Cornwall Hospital in Penzance We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School. Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities, and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation. The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles. This plays a vital part in attracting and retaining highly skilled teams of doctors, nurses and other health professionals who support the care of well over half a million people each year. PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.  To be an employee of the NHS you need to successfully complete the following:  Identity Checks  Professional registration and qualification checks  Employment history and reference checks  Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit:  https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation  We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. This advert closes on Tuesday 18 Aug 2026

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust - Bournemouth

PermanentPart time

If you are looking for a new challenge come and join our growing team providing quality care for patients across the whole endoscopy pathway You will need to be a hardworking and a motivated team player committed to delivering high standards of patient centred care with excellent communication skills, a flexible attitude and you will need to demonstrate a commitment to your own personal development. The successful applicant will ideally have relevant and recent experience in an healthcare setting. Whilst previous endoscopy experience may be advantageous it is not essential as we provide training and competency assessment. The post holder will have an important role in this large and dynamic team that includes a team of Nurse Endoscopists, Gastroenterology Consultants, Colorectal/Upper GI Surgical Consultants and a large nursing and HCSW team. This role requires an active UK NMC Registration Please note: all staff being recruited are expected to be available to work flexibly across all Trust locations when service demands require it. Base Location: Bournemouth Hospital InterviewDate: 15th September 2026 Poole Hospital Endoscopy Unit consists of 3 procedure rooms. Royal Bournemouth Hospital has 6 procedure rooms and Wimborne has 1 procedure room. Across sites we provide diagnostic and therapeutic upper and lower GI procedures, respiratory procedures like bronchoscopy, EBUS and thoracoscopy. We also do complex procedures including: Endoscopic Ultrasound (EUS), and Endoscopic Retrograde Cholangiopancreatography (ERCP) and the Bowel cancer screen programme. UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes. AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. This advert closes on Friday 4 Sep 2026

University College London Hospital - London

PermanentPart time

Administrative processes underpin all our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce is vital to the delivery of first-class care. This position will be a part-time role 0.9WTE (33.75hrs/4.5 days) and will provide admin support to two Neurology services: Headache (2.5 days) and Movement Disorders (2 days) respectively. The role of Administration Coordinator is an integral part of the multidisciplinary team working in the Cognitive Disorders service and combines administration supporting the clinical and admin/pathway team. The post holder is also required to support the team with booking appointments, answering patient queries, and ensuring that the administration runs smoothly and efficiently for each clinician. The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff. This will also include liaising with a range of staff internally and externally across partner and external organisations. The main duties of the role will include: • Communication and patient liaison This will include communicating clearly and effectively with the multidisciplinary team, patients, and their families, responding to telephone and email correspondence in a timely manner, acting as a point of contact for the department and specialty, and using developed communication skills to deal with stressful situations and patient complaints • Co-ordinating care This will include receiving and registering referrals and booking appointments for patients in line with the Trust’s Elective Access Policy, proactively monitoring the patient pathway to identify potential delays, taking part in PTL meetings, and ensuring adequate preparation for clinics or admissions. • Supporting clinical teams This will include acting as secretariat for specialty meetings, providing diary management and support to the clinical team and supporting them on Trust administrative processes. • Data management and quality This will include ensuring patient demographic data is correct and that data capture is accurate and timely, proactively identifying trends and taking action to address them, and administering and maintaining all relevant hospital information systems. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. • Supervisory and people responsibilities This will include providing occasional supervision to our administrative assistant, including delegating tasks and duties, providing training to colleagues, cascading information within the team, and providing cross cover for other administrative staff. • General administration and office duties This will include proactively identifying potential risks or issues that may compromise the smooth running of the department, and being responsible for ensuring that an efficient administrative service is provided. Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Tuesday 18 Aug 2026

University College London Hospital - London

PermanentPart time

This is an exciting opportunity for a neuropsychiatrist to work at NHNN & Chalfont as a Consultant Neuropsychiatrist . As a consultant Neuropsychiatrist you will: • Conduct specialist outpatient clinics for the assessment and management of neuropsychiatric conditions. • Undertake ward rounds and provide expert input into the care of inpatients with neuropsychiatric needs. • Participate in multidisciplinary meetings and case discussions. • Liaise with referring clinicians, including neurologists, psychiatrists, and other healthcare professionals. • Contribute to clinical administration, including correspondence, report writing, and referral triage. The successful candidate will have considerable neuropsychiatric experience. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Wednesday 26 Aug 2026

Royal National Orthopaedic Hospital NHS Trust - Stanmore

PermanentFull time

The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office. This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties. For those who will have a reception function this will require a high level of face to face contact involving meet and greet as well as the processing of requests/referrals at front of house. The post holder will be expected to work with some unsupervised periods of time and use their judgement to make immediate, patient related decisions as necessary. The post holder will be required to liaise with a variety of clinic and non-clinical staff both inside and outside the trust to facilitate the effective and efficient management of waiting lists and appointment booking systems. Please see the Job Description and Person Specification for further details. • Schedule and process all referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems. • Ensure that patients are offered appointments within the statutory waiting times including urgent and cancer referrals. • Provide an efficient and friendly telephone services to patients, and other callers both internal and external to Trust. • Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance. RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link:https://www.rnoh.nhs.uk/ • At reception deal face to face with patient and visitor enquiries relating to department matter and when necessary use judgment to deal with problems or seek further advice and assistance. • Where necessary advise ward staff of any patient preparation for forthcoming procedures and complete relevant check lists. • Ensure timely vetting of all referrals by appropriate clinician/health professional. • As required ascertain from patients, carers or ward staff any medical condition that may affect their appointment/admission. • Where necessary and after taking into account any medical condition book examinations requiring a “directly booked appointment” into appropriate slots according to type and availability. Please see the Job Description and Person Specification for further details. This advert closes on Wednesday 26 Aug 2026

Royal National Orthopaedic Hospital NHS Trust - Stanmore

PermanentFull time

The Spinal team are looking for an Patient Pathway Administrator to join the team. This broad, patient centred and high profile role is integral to the operational running of the department which is currently striving to meet the challenge of additional demand across the service. The role of the Patient Pathway Administrator is key to ensuring our patients are supported throughout the care they receive at RNOH. The post holder will effectively handle telephone calls, email correspondence, process referrals and book appointments, whilst ensuring that patients or visitors receive any information they need prior to accessing our services. 1. Answer inbound telephone calls promptly, and in a polite and friendly manner. 2. Respond appropriately to queries, using all available information sources to provide a response. 3. Proactively provide relevant and helpful information to patients and colleagues. 4. Where a query cannot be resolved, redirect the call to an appropriate contact who will be able to assist. 5. Make outbound calls as required to patients, GP’s and referrers. 6. Ensure a polite, smooth and efficient service is offered the departmental reception area, receiving patients at the desk and advising them as required. 7. Operation of the Trust’s electronic health record which will include booking of arrivals and negotiating suitable appointment arrangements with patients. 8. Monitoring and managing the reception waiting area to ensure that patients are seen in a timely manner and within a safe environment. At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: • Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. • Ranked #1 among all Trusts in North and Central London for all People Promises and themes. • Ranked #1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. Joining our organisation means enjoying a wide range of staff benefits, including: • 24/7 access to wellbeing support through our Employee Assistance Programme. • A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. • A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. • Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff. 1. Receive new referrals and check hospital data systems to see if the patient has been previously registered with a hospital number. 2. Register all patients who do not already have a hospital number, ensuring clear and accurate information is entered onto the Electronic Health Record (EHR) and that no duplicate records are created. 3. Record and capture patient information appropriately and in line with Standard Operating Procedures. 4. Ensure patient demographics are correct by checking with the patient at every encounter, highlighting any duplicate records and escalating to the supervisor. 5. Screen referrals and allocate the referral to the appropriate team, escalating when it is unclear which specialty is appropriate. 6. Use electronic patient information systems to scan, attach referrals, and create and action workqueues. 7. Support the management of key workqueues to address data quality issues, managing patient activities (e.g. appointment bookings) and other administrative tasks. 8. To ensure that no patient is 'lost to follow up' and that all patients are appropriately managed on a waiting list within the electronic health record. 9. Input clinical correspondence onto hospital databases. 10. Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner. 11. Review triaging information from consultants and action the required next steps, communicating a consultant’s decision not to treat or to accept the referral back to a patient, ensuring documentation is sent to the referrer and patient with the referrer and patient, as required. 12. Contact referrers to clarify the information provided in referrals if this is unclear or incomplete. 13. To action Advice and Guidance (A&G) requests on the e-RS system with responses from the clinical team, escalating where required. 14. Manage the e-RS (e-Referrals System) worklists to ensure ASIs (appointment slot issues) and referrals are appropriately managed, escalating where required. 15. Use tact, negotiation and persuasion to ensure that referrals are triaged by the clinical team in a timely fashion, and follow up with clinicians where referrals are not triaged in the expected time frame, escalating where support is required. 16. Support with the preparation of information for MDT meetings. 17. Provide administrative support for multi-disciplinary team meetings as required, including the recording and actioning of outcomes following the meetings, ensuring that this information is correct, complete and saved to the patient’s electronic health record. 18. Dispose of paper referral documentation in line with the Trust’s Information Governance policy. 19. Identify private and overseas patients and escalate to ensure the correct process is followed. Appointment Bookings 1. Responsible for the administrative work within a designated specialty or department. 2. Book and reschedule new, follow up and diagnostic appointments, in line with the Trust’s Access Policy and Cancer Waiting Times Operational Policy. 3. Ensure patient pathway status is identified and proactively monitor the pathway to ensure that all elements of patient care are scheduled in line with regulatory access targets (e.g. RTT – referral to treatment targets, DM01 – 6 week diagnostic target and various cancer targets) and as set out in the Trust’s Access and Cancer Waiting Times Operational policies. 4. To review the patient tracking list (PTL), participate in PTL meetings and identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic tests, results of tests. 5. Generate appointment letters for patients and sending relevant information or preparation to patients in advance of their appointment. This may include the transcription and typing of tapes/notes. 6. Ensure adequate preparation for clinics or admissions, receive and collate reports of investigations such as blood tests and x-rays, and preparing information for clinical teams before the next clinical appointment of the patient. 7. Responsible for identifying vacant slots and filling them, to ensure maximum clinic and theatre list utilisation. 8. Ensure patient who have experienced cancellations are allocated new dates within the specified time limits. This advert closes on Thursday 20 Aug 2026