Hotel Management Graduate Programme 2027
Leonardo Hotels - Oxfordshire
ContractFull time
Just about to graduate or graduated last year and wondering what's next? With over 59 hotels in the UK & Ireland and over 300 worldwide, and award-winning L&D offerings, we have exciting opportunities to not only take part in our graduate programme but also grow within an ever-expanding company to achieve your career goals with the support of our L&D programmes. The Graduate Programme 18-month Management Development Programme The programme is a challenging mix of work experience, off the job learning and self-learning Exposed to as much of the hotel operation as possible through departmental rotation and relationship with Deputy General Manager or Operations Manager Early focus on the Duty Manager role and responsibilities within the first 3-6 months Fixed term contract with the aim of securing a permanent management role by the end of the programme. What we are looking for? A passion for genuine hospitality A proactive, positive and resilient attitude A degree in any of the following disciplines; Hotel/Leisure/Tourism or International Hospitality Ideally, you will have previously worked in an operational role in Hotels, Leisure or Tourism Flexibility on placement location to get the best out of your programme What's in it for you? 18-month Management Development Programme Extensive personal and professional development Support of industry professionals with a dedicated mentor along with a programme sponsor. What's next? Apply online here today! Applications close March 2027 We will be in touch by April 2027 You will take part in a 2-step process - 1 assessment centre and if successful, a final interview with the General Manager of your placement hotel Opportunities to start with us from August/September with the graduate programme commencing November 2027 Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Hotel Management Graduate Programme 2027
Leonardo Hotels - London, London
ContractFull time
Just about to graduate or graduated last year and wondering what's next? With over 59 hotels in the UK & Ireland and over 300 worldwide, and award-winning L&D offerings, we have exciting opportunities to not only take part in our graduate programme but also grow within an ever-expanding company to achieve your career goals with the support of our L&D programmes. The Graduate Programme 18-month Management Development Programme The programme is a challenging mix of work experience, off the job learning and self-learning Exposed to as much of the hotel operation as possible through departmental rotation and relationship with Deputy General Manager or Operations Manager Early focus on the Duty Manager role and responsibilities within the first 3-6 months Fixed term contract with the aim of securing a permanent management role by the end of the programme. What we are looking for? A passion for genuine hospitality A proactive, positive and resilient attitude A degree in any of the following disciplines; Hotel/Leisure/Tourism or International Hospitality Ideally, you will have previously worked in an operational role in Hotels, Leisure or Tourism Flexibility on placement location to get the best out of your programme What's in it for you? 18-month Management Development Programme Extensive personal and professional development Support of industry professionals with a dedicated mentor along with a programme sponsor. What's next? Apply online here today! Applications close March 2027 We will be in touch by April 2027 You will take part in a 2-step process - 1 assessment centre and if successful, a final interview with the General Manager of your placement hotel Opportunities to start with us from August/September with the graduate programme commencing November 2027 Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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CRM Manager: Loyalty and Customer Journeys
Leonardo Hotels - City of London, London
PermanentFull time
Be Yourself - Be an Innovator - Be Leonardo We're seeking a CRM Manager: Loyalty and Customer Journeys to design, execute, and optimise end-to-end member communications for our global loyalty programme. In this role, you'll translate loyalty mechanics, rewards, and offers into compelling, data-driven customer journeys that drive engagement, retention, and lifetime value. As the owner of our CRM and marketing automation platforms, you'll ensure the right message reaches the right member at the right time, at scale. Working closely with Loyalty Operations, Marketing, Revenue, and Partnerships teams, you'll bridge strategy and execution - turning insight into action and bringing the loyalty experience to life. Key Responsibilities of the CRM Manager: Loyalty and Customer Journeys include: Design, build, and continuously optimise automated loyalty lifecycle journeys, including onboarding, engagement, tier progression, retention, and win‑back communications. Own the execution of member communications across email, push, and SMS channels, ensuring messaging is timely, personalised, and aligned with brand standards. Design and execute A/B and multivariate testing to optimize open rates, CTRs, and conversion within lifecycle journeys. Partner closely with the Loyalty Program Operations Manager to activate program rules, tiers, rewards, and promotions through effective CRM journeys. Establish and monitor key CRM performance metrics, analysing engagement, conversion, churn, and behavioural trends to inform ongoing optimisation. Conduct A/B testing and experimentation to improve campaign performance and member response over time. Act as the primary platform owner and subject‑matter expert for CRM and marketing automation tools (e.g. Salesforce Marketing Cloud), ensuring data hygiene and technical best practice. Collaborate with Marketing, Revenue Management, and Partnership teams to support co‑branded promotions, local experiences, and targeted member offers. Develop regular and ad‑hoc reports and dashboards for stakeholders, translating campaign data into clear insights and recommendations. Contribute to the overall evolution and scalability of the loyalty program as it grows globally If you're our ideal Customer Relationship Manager, you will: Proven experience (5+ years) in CRM, loyalty, or lifecycle marketing roles, preferably within hospitality, travel, retail or consumer-facing business Strong understanding of customer journey design, segmentation, and marketing automation Previous experience with CRM and Marketing emails Hands‑on experience using CRM platforms (Salesforce Marketing Cloud) to build and manage campaigns and journeys. Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams. Proactive, detail‑oriented, and comfortable operating in a fast‑paced, evolving environment. Ability to build and maintain performance dashboards (e.g., in Tableau, Power BI, or Salesforce) to track and report on CRM-attributed revenue and CLV (Customer Lifetime Value). Sound knowledge of GDPR and PECR regulations to ensure all marketing activities are compliant and customer centric. Knowledge of SQL or HTML/AMPscript for advanced Salesforce customization (desirable) Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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CRM Manager: Loyalty and Customer Journeys
Leonardo Hotels - City of London, London
PermanentFull time
Be Yourself - Be an Innovator - Be Leonardo We're seeking a CRM Manager: Loyalty and Customer Journeys to design, execute, and optimise end-to-end member communications for our global loyalty programme. In this role, you'll translate loyalty mechanics, rewards, and offers into compelling, data-driven customer journeys that drive engagement, retention, and lifetime value. As the owner of our CRM and marketing automation platforms, you'll ensure the right message reaches the right member at the right time, at scale. Working closely with Loyalty Operations, Marketing, Revenue, and Partnerships teams, you'll bridge strategy and execution - turning insight into action and bringing the loyalty experience to life. Key Responsibilities of the CRM Manager: Loyalty and Customer Journeys include: Design, build, and continuously optimise automated loyalty lifecycle journeys, including onboarding, engagement, tier progression, retention, and win‑back communications. Own the execution of member communications across email, push, and SMS channels, ensuring messaging is timely, personalised, and aligned with brand standards. Design and execute A/B and multivariate testing to optimize open rates, CTRs, and conversion within lifecycle journeys. Partner closely with the Loyalty Program Operations Manager to activate program rules, tiers, rewards, and promotions through effective CRM journeys. Establish and monitor key CRM performance metrics, analysing engagement, conversion, churn, and behavioural trends to inform ongoing optimisation. Conduct A/B testing and experimentation to improve campaign performance and member response over time. Act as the primary platform owner and subject‑matter expert for CRM and marketing automation tools (e.g. Salesforce Marketing Cloud), ensuring data hygiene and technical best practice. Collaborate with Marketing, Revenue Management, and Partnership teams to support co‑branded promotions, local experiences, and targeted member offers. Develop regular and ad‑hoc reports and dashboards for stakeholders, translating campaign data into clear insights and recommendations. Contribute to the overall evolution and scalability of the loyalty program as it grows globally If you're our ideal Customer Relationship Manager, you will: Proven experience (5+ years) in CRM, loyalty, or lifecycle marketing roles, preferably within hospitality, travel, retail or consumer-facing business Strong understanding of customer journey design, segmentation, and marketing automation Previous experience with CRM and Marketing emails Hands‑on experience using CRM platforms (Salesforce Marketing Cloud) to build and manage campaigns and journeys. Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams. Proactive, detail‑oriented, and comfortable operating in a fast‑paced, evolving environment. Ability to build and maintain performance dashboards (e.g., in Tableau, Power BI, or Salesforce) to track and report on CRM-attributed revenue and CLV (Customer Lifetime Value). Sound knowledge of GDPR and PECR regulations to ensure all marketing activities are compliant and customer centric. Knowledge of SQL or HTML/AMPscript for advanced Salesforce customization (desirable) Some of the perks you could enjoy include: - Special rates on Leonardo Hotel rooms across the UK & Europe - Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops - Talent referral scheme - Thank You Week: from ice cream trucks to yoga classes and lots in between! - Wellbeing Calendar - Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. Why come join us? We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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COMMERCIAL MANAGER / QS (Curate & Studio)
Randstad CPE - London, London
PermanentFull time
Job Title: Commercial Manager / Quantity Surveyor, Workplace D&B Location: Central London Salary: Competitive Package Sector: Commercial Office Fit Out / Workplace Design & Build POSITION OVERVIEW A market leading London workplace design and build specialist (£140m+ turnover) is looking for an established Commercial Manager / Quantity Surveyor to join their delivery teams. Operating across dedicated business units handling strategic partnerships, repeat occupier schemes, and architecture led turnkey delivery, you will take end to end commercial control of fast track projects. We are seeking someone technically sharp, commercially driven, and capable of challenging decisions constructively to protect project margin and quality. KEY RESPONSIBILITIES * Manage full commercial delivery on commercial office fit out schemes up to £3m to £5m. * Work collaboratively with pre con, design, and site delivery teams from concept to final account. * Procure trade packages, conduct thorough scope analysis, and negotiate robust terms. * Produce monthly CVRs, cash flow forecasts, and manage internal cost targets (consistently targeting 30% gross margin). * Oversee valuations, variations, payment applications, and settle client and subcontractor final accounts. * Hold difficult commercial conversations early and transparently with clients, consultants, and subcontractors to resolve issues without delay. REQUIREMENTS * Background: 3+ years experience as a Quantity Surveyor or Commercial Manager within London commercial fit out (D&B or Refurbishment). * Track Record: Verifiable evidence of commercially pitching and/or delivering schemes up to £3m+ to high standards. * Stability: Solid CV history with a minimum of 2 to 3 years tenure in at least one previous employer (no unverified job hopping). * Education: Degree educated (Quantity Surveying, Commercial Management, or Construction) or equivalent industry experience. * Character: Accountable, high energy, collaborative, and someone who takes full ownership of outcomes rather than passing problems along. OFFER * Highly competitive package reflective of your experience and delivery track record * Working within one of London's highest rated workplace design & build collectives * Fast track progression in an ambitious business with clear growth targets TO APPLY Submit your CV for a confidential discussion. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Group Finance Manager (Listed Hospitality)
Hays Specialist Recruitment - City of London, London
£70,000 to £85,000 a year
PermanentFull time
Your new company I'm currently partnering with a dynamic and fast-growing hospitality group with ambitious expansion plans across Europe. This is a fantastic opportunity to join a business at a pivotal stage of growth. Reporting into senior finance leadership, you'll play a key role across group reporting, consolidations, statutory requirements, and coordinating the audit, while partnering with stakeholders across the wider business. They are seeking someone ACA/ACCA qualified within a group accountant position currently (open on sector!). IFRS, group reporting and audit coordination/liaison experience is a must. Short notice is advantageous! Your new role Reporting to the Group Finance Director, your key responsibilities will include: Lead reviews of month-end close for the group entities Prepare the monthly and annual group consolidation, including intercompany reconciliation and eliminations. Support preparation of statutory accounts and external reporting Prepare management accounts packs and submit to the Group Finance Director Manage intercompany accounting and complex group structures Ensure compliance with IFRS and relevant accounting standards Plan and coordinate the annual external audit, act as auditors' main day-to-day contact Drive improvements across reporting processes and controls Support ad hoc group finance and commercial projects Teamworking and liaising with the wider finance team to complete deadlines and coaching them on accounting treatments and regulations is essential Potential direct reports Support the FP&A team for budgeting, forecasting & analysis What you'll need to succeed You'll be a qualified finance professional (ACA/ACCA) with group / multi-entity reporting expertise. IFRS exposure and experience being a key liaison for external auditors is a must. Short notice is advantageous for this role. What you'll get in return You'll be joining a business at an exciting time of transformation and growth, with the chance to make a tangible impact. The CFO is highly supportive of internal development, and the culture is collaborative and forward-thinking. The role offers a competitive salary of £70,000 - £85,000, depending on experience. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Business Development Manager (News Market)
Rullion - City of London, London
£63,000 to £90,000 a year
PermanentFull time
Job title: Business Development Manager (New Market) Job Type: Permanent Start date: ASAP Rate: £60,000 - £90,000 Per Annum + £6k Car Allowance + Benefits Package Location: Swindon or London Hours of work: 40 Hours Per Week The Role: To establish and maintain regular dialogue with new and existing customers. To identify assess and cultivate new client leads/opportunities that fit with the overall business strategy and market sectors to enable the company to grow in line with the business plan. Roles and Responsibilities: * Engage with existing, new and potential clients to promote capabilities and abilities of the client and wider Group. Identify and track new business opportunities within the company's chosen business sectors in line with the Business Plan. * Ensure that the Pipeline database is regularly maintained and updated for future work opportunities. * Support Pre-Construction Director and Sector Directors in preparation of future business strategy/ plan. * Chair Sector pipeline meetings, prepare and distribute suitable minutes/ actions to discuss current and future opportunities. * Maintain industry/competitor intelligence; attend meetings and others as appropriate. * Prepare initial Bid Strategy document and opportunity selection matrix for opportunities and prequalification stages. * Support preparation of Expression of Interest/ Pre-qualification questionnaires produced by Submissions Team. * Attend tender kick off meetings and provide details on early stage bid strategy, key client personnel, client hopes & fears and key project goals * Undertake Client satisfaction surveys, feedback details to Sector and Project Managers. * Support Communications Manager as required for key sectors/ markets * Attend client debrief meetings with Bid Managers Experience/Qualifications: * Strong experience of the UK Infrastructure Market * Proven background and experience in identifying new leads and opportunities within new markets i.e Hydro, Renewables, Nuclear, Defence, Energy, Rail or Utilities etc. * Knowledge of relevant procurement legislation * Strong presentation and client communication/stakeholder skills Interested in this position? please click "apply now" We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion. Company information: This is a Permanent vacancy and is being advertised by Rullion Ltd Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
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Supported Living Service Deputy Manager
Choices Healthcare - LONDON, LEWISHAM
from £30,000 a year, pro rata
On-siteContractFull time
Choices Supported Living Services (CSLS) are currently looking for an experienced, reliable and motivated individual to join our organisation as Deputy Service Manager (DSM), with future scope of progressing to Registered Service Manager post. CSLS currently runs various supported living homes in London and Southend accommodating service users with learning disability and mental illness, as the DSM you will be required to go extra mile and play a pivotal role in supporting the greater team in delivering a high quality and effective service working with the Registered Service Manager and Directors as well as other team members to procure new contract and maintain new ones. You will effectively coordinate a team of staff to deliver person centred and specialist services that meet our organisational standards and expectations. You will work with families, social workers and other professionals to monitor and review each individual clients' progress, promoting and supporting clients' access to appropriate health care facilities such as GP and dental clinics, ensuring all records are reviewed as required and regularly up to date. Main Duties and Responsibilities: • Supporting and leading a team of Support Workers, coordinating and implementing support plans, risk assessments and PBS plans. • Supporting the Service Manager and senior team. • Overseeing new service set up, as well as quality monitoring existing services, that include conducting team meetings, staff supervisions sessions, spot checks and other duties. • Meeting and welcoming new service users, doing initial assessments and setting up support plans, reviewing, meeting families, updating or creating variety of documentation as necessary in a timely manner • To be responsible for coordinating, leading support team and providing support for service users to promote their development in living independently in the community. • To be creative and innovative in helping the management team to design new groups and activities for people with learning disabilities and other conditions to get involved. • To work with other departments within the organisation to help develop and improve the service delivery. • To enable service users to become less reliant on 1:1 support and access services via groups set up by yourself and other project managers. Requirements: • You must have experience supporting service users with learning disabilities and Mental health within supported living settings • Management/Senior experience. • NVQ Level 3 in Health and Social Care (adults) • Passion for delivering exceptional care and support • Good working knowledge of CQC essential standards and the Health and Social care Act 2008 (Regulated Activities) Regulations 2014 • Able to effectively manage staff and resources, ensuring a cost-effective service that doesn’t compromise on care and support • Experience working with residents who require additional support or complex needs, challenging behaviours and have other behavioural and communication challenges. • Excellent organisations and planning skills • Effective, Strong communication skills and interpersonal skills • Driving Licence and own car • Ability to use own initiative in carrying out work related duties and in decision making. • Positive approach and attitude to work as well as flexibility are essential to this role. • Willing and able to step in for hands on support as and when needed, in particular times of emergency is important Although this role is for our services in London and Southend houses, you must be willing to alternate between our existing branches within Essex, London and Suffolk when necessary. Perks: • Competitive salary • 28 days’ annual leave (inc bank holidays) • Joining the company pension scheme (optional) • Mileage contribution • Referral programme • Ongoing learning and development This job is a full time, permanent position with a starting salary of between 28 and £30k per annum, depending on the level of experience knowledge and skill. If you are interested in this role and meet all the above criteria, please apply with your up-to-date CV ASAP.
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Nursery Manager – Term Time Only
Action Staffing LTD - London
£33,000 to £35,000 a year
On-sitePermanentFull time
We are recruiting for an experienced and dedicated Nursery Manager to lead a nursery setting and support the delivery of high-quality early years education and care. This is currently a term-time-only position, with the nursery looking to become a full-time nursery from January 2027, subject to plans progressing successfully. The successful candidate will be responsible for the day-to-day management of the nursery, leading and supporting staff, maintaining high standards of safeguarding and care, and ensuring the setting operates in line with relevant Early Years and Ofsted requirements. Salary: £35,000 per annum Benefits: • Free parking available • Uniform provided • Medical and dental discounts through the nursery benefits programme Interested? Get in touch with Action Staffing Ltd: 📧 Mark: mark@actionstaffing.co.uk 📱 WhatsApp: +44 7428 606908 📧 Action Staffing: contact@actionstaffing.co.uk
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Nursery Manager – Term Time Only
Action Staffing LTD - London
£33,000 to £35,000 a year
On-sitePermanentFull time
We are recruiting for an experienced and dedicated Nursery Manager to lead a nursery setting and support the delivery of high-quality early years education and care. This is currently a term-time-only position, with the nursery looking to become a full-time nursery from January 2027, subject to plans progressing successfully. The successful candidate will be responsible for the day-to-day management of the nursery, leading and supporting staff, maintaining high standards of safeguarding and care, and ensuring the setting operates in line with relevant Early Years and Ofsted requirements. Salary: £35,000 per annum Benefits: • Free parking available • Uniform provided • Medical and dental discounts through the nursery benefits programme Interested? Get in touch with Action Staffing Ltd: 📧 Mark: mark@actionstaffing.co.uk 📱 WhatsApp: +44 7428 606908 📧 Action Staffing: contact@actionstaffing.co.uk
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