Clinical Effectiveness IFR Manager
NHS Jobs - London / Leeds / National
£57,528 to £64,750 a year
ContractFull time
Essential to the role are: In-depth knowledge of IFR processes and commissioning. This will support and underpin decision making with regard to IFRs. Ability to provide and receive highly complex, sensitive, and contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups, particularly related to IFRs. Ability to lead in the development of administrative processes for the management of IFRs in line with NHS England IFR Policy and Standard Operating Procedure. Ability to lead the processes to improve and maintain data quality and accuracy, ensure the consistency in data capture and reporting; analysis and reporting of data for communication and success measurement purposes and resolving any data issues. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. You can find further details about the job, in the attached Job Description and other supporting documents. Please note that the reason for the fixed term of this contract is Maternity Leave. You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
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School Business and Operations Manager
Teaching Vacancies - Greenford
PermanentFull time
What skills and experience we're looking for We are looking for an experienced, proactive and highly organised School Business & Operations Manager who will play a key role in supporting the Headteacher and Senior Leadership Team to deliver the school's strategic priorities. The successful candidate will demonstrate: • School business management experience, ideally within a school or educational setting, with strong knowledge of financial management, budgeting, procurement, HR, premises and operational compliance. • Excellent organisational and time-management skills, with the ability to thrive in a fast-paced school environment, manage competing priorities, delegate effectively and consistently meet deadlines. • A proactive, efficient and tenacious approach, taking initiative, anticipating challenges, solving problems and seeing tasks through to completion. • Exceptional attention to detail, ensuring accuracy, accountability and consistently high standards across all areas of responsibility. • Strong financial and commercial acumen, including the ability to negotiate confidently, influence effectively, secure best value for money and maximise school resources. • Excellent communication and interpersonal skills, building positive working relationships with staff, governors, families, contractors and external agencies. • Effective leadership and people-management skills, including the ability to motivate, support and hold teams accountable for delivering high-quality services. • Strategic thinking and a commitment to continuous improvement, identifying opportunities to streamline processes, embrace technology and improve operational efficiency. • Sound judgement, discretion and resilience, with the confidence to make decisions, manage sensitive information and respond effectively to unexpected challenges. • A thorough understanding of safeguarding, health and safety, data protection and statutory compliance, with a commitment to maintaining a safe, well-managed school environment. • A collaborative and dependable approach, providing high-quality strategic and practical support to the Headteacher and wider Senior Leadership Team. • A genuine commitment to inclusion and children's outcomes, ensuring that pupils' safety, wellbeing and educational opportunities remain at the heart of every decision. Above all, we are looking for someone who takes ownership, gets things done and shares our ambition to provide the very best for our children. The successful candidate will be forward-thinking, solution-focused and excited by the opportunity to help shape the next chapter of Stanhope Primary School, including our anticipated Department for Education new building project. What the school offers its staff Stanhope Primary School is a vibrant, inclusive and forward-thinking school at the heart of a wonderfully diverse community in Greenford, Ealing. We are proud of our exceptional children, dedicated staff and strong relationships with families. Recognised nationally for our leadership, including winning Leadership Team of the Year at the National Schools Awards 2025, we are ambitious about providing the very best education and opportunities for every child. We offer: • A welcoming and supportive school community, where positive relationships, collaboration and mutual respect are at the heart of everything we do. • A talented, committed and friendly staff team, who work together to make a genuine difference to children's lives. • An ambitious and forward-thinking leadership team, committed to innovation, continuous improvement and excellence. • An exciting opportunity to shape the school's future, including contributing to our anticipated Department for Education new school building project. • A school at the forefront of educational innovation, including supporting the leadership and development of AI in education across Ealing. • A meaningful senior leadership role, with opportunities to influence strategic decisions, improve operational systems and make a lasting impact. • Professional development and opportunities for growth, within a school that values initiative, expertise and continuous learning. • Flexible working opportunities, with a four-day working week considered for the right candidate. • A strong commitment to staff wellbeing, recognising the importance of a positive, supportive working environment. Above all, we offer the opportunity to work in a school where children are at the heart of every decision, where staff are valued and where your contribution will genuinely matter. This is an exciting time to join Stanhope, and we look forward to welcoming someone who shares our values, ambition and commitment to excellence. Empowering Every Heart, Inspiring Every Mind. Commitment to safeguarding Stanhope Primary School in whole-heartedly committed to robust and thorough safeguarding practice and to promoting the welfare of children. We expect all staff, volunteers and potential candidates to share this commitment.
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Senior MEP Design Manager
Kier Group
PermanentFull time
We're looking for a Senior MEP Design Manager to join our KME Design Management Team. Location: London. Flexible on location.Hours: Full Time. Flexible working available We are unable to offer certificates of sponsorship to any candidates in this role. As a Senior Design Manager, you'll play a pivotal role in supporting the delivery of profitable projects from tender through to completion. Working within our KME business, you'll manage design activities across multiple or large-scale schemes, ensuring solutions meet and exceed customer requirements. This is an exciting opportunity to work on complex projects ranging from £5m to £150m+ across various sectors including education, health, defence, and commercial. You'll be part of a supportive team that values collaboration, innovation, and professional development. What will you be responsible for? As a Senior Design Manager, you'll be working within the KME team, supporting them in delivering complex MEP design solutions across major projects. Your day to day will include: -Managing internal and external design teams, ensuring clear scopes and alignment with contract requirements -Overseeing design activities to agreed budgets, programmes and quality standards -Leading design safety reviews and ensuring CDM requirements are incorporated throughout -Building effective relationships with clients, project teams and stakeholders, providing clear communication and monthly reporting -Supporting tender activities, managing design change processes, and identifying opportunities for value engineering What are we looking for? This role of Senior Design Manager is great for you if: -You're an experienced MEP design manager who has worked for a main or Tier 1 MEP contractor -You have a strong technical understanding of MEPH services and experience delivering multiple medium or large complex schemes -You're a proactive problem solver with excellent organisational and planning skills -You have experience managing and leading teams to achieve multiple objectives in a collaborative way -You're proficient in Microsoft Office and have excellent communication and presentation skills We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier #LI-AS2
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Senior Fundraising Operations Manager
THE FELIX PROJECT - London
£50,000 - £55,000
ContractFull time
Job Advert Job Title: Senior Fundraising Operations Manager Reporting to: Head of Public Fundraising and Engagement Salary Range: £50,000 -£55,000 per annum Contract Type: 12-month fixed-term contract Location: Hybrid London Hours/Days per Week: 35 hours per week, Monday-Friday Requirements: Felix can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records. We are Felix We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity. Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country. We are about fuller plates, fuller communities, and fuller lives. Purpose of the Job This 12-month fixed-term role will provide leadership and management support for the Fundraising Operations function during a period of significant organisational change. Reporting to the Head of Public Fundraising and Engagement, the postholder will lead the Fundraising Operations team, ensuring high standards of supporter service, income processing, compliance and operational delivery. They will play a key role in driving team performance, embedding effective ways of working, improving processes and ensuring the function is well positioned to support fundraising growth. Working closely with colleagues across Fundraising, Finance, Marketing and Technology, the postholder will help ensure operational changes are successfully embedded and that fundraising teams are supported by efficient, effective and supporter-focused processes, including strong data management and insight delivered by the team they lead. This is a leadership and management role focused on leading people, driving performance, embedding effective operational practices and delivering excellent supporter service. The role will provide oversight of the team's data responsibilities, while working closely with specialist colleagues across Finance and Technology where additional technical expertise is required. Duties and Responsibilities Leadership and Team Management - Lead, motivate and develop the Fundraising Operations team, creating a positive, accountable and high-performing culture. - Provide coaching, support and performance management to team members. - Set clear priorities, objectives and expectations across the team. - Ensure appropriate resource planning and workload management. Operational Excellence and Process Improvement - Review and improve fundraising operational processes to drive efficiency, consistency and an excellent supporter experience. - Identify opportunities to simplify ways of working and reduce operational risk. - Develop and maintain clear procedures and process documentation. - Monitor operational performance and implement improvements where needed. - Ensure effective collaboration between Fundraising Operations and wider organisational teams. Supporter Services and Income Processing - Ensure the delivery of an excellent supporter experience across all supporter touchpoints. - Oversee the effective handling of supporter enquiries, complaints and requests. - Ensure robust processes are in place for income processing, Gift Aid administration and financial reconciliation. - Monitor service standards and implement improvements where required. - Ensure fundraising operations support the delivery of organisational income goals. Compliance and Risk Management - Ensure fundraising activities are supported by appropriate operational controls and processes. - Work with colleagues to maintain compliance with fundraising regulation, data protection legislation and organisational policies. - Ensure risks are identified, managed and escalated appropriately. - Support the maintenance and review of fundraising policies and procedures. Stakeholder Management - Build strong working relationships across Fundraising, Finance, Marketing, Technology and other key organisational teams, while ensuring the team's data responsibilities are effectively integrated with its wider operational work. - Act as a trusted operational adviser to fundraising colleagues. - Support organisational change initiatives affecting fundraising operations. - Ensure operational requirements are effectively represented in organisational projects and initiatives. Person Specification Essential Criteria - Significant experience leading and developing teams. - Strong people management skills, including performance management, coaching and developing others. - Experience driving process improvement and operational change. - Strong understanding of supporter journeys and supporter experience. - Strong stakeholder management and influencing skills. - Excellent organisational and project management skills. - Ability to work effectively in a changing environment and manage multiple priorities. - Strong communication skills, with the ability to engage a wide range of stakeholders. Desirable Criteria - Experience in a charity or fundraising environment. - Knowledge of fundraising regulation, Gift Aid and data protection principles. - Experience leading operational functions within fundraising, customer service, supporter services, membership or a similar environment. - Experience managing income processing, financial controls or CRM administration functions. - Experience supporting organisational or system change projects. - Experience managing supporter services functions. Equity Diversity Inclusion & Belonging At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics. Application Procedure Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted. Recruitment Timeline We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
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Data Centre Operations Manager
CBW Staffing Solutions Limited - London, London
£100,000 to £100,000 a year
PermanentFull time
Data Centre Operations Manager - Client Direct - Central London - up to 100k + bonus and excellent benefits Are you from a data centre or critical engineering background? Would you like to work client side for a leading Data Centre company? If so, please read on.... One of the market leaders in the data centre world is currently looking to recruit a Data Centre Operations Manager to work at a high profile data centre based in Central London. The role will be working closely with the Head of Operations on site and will be responsible for overseeing and coordinating all engineering activities within the data centre, to ensure optimal performance, efficiency, and reliability of critical infrastructure systems. There will also be an oversight on the cleaning and security but this is managed indirectly via contractors. The main duties of the role are as follows: - Lead and supervise a team of engineers and technicians, providing guidance, training, and support to ensure they perform their duties effectively. - Plan, schedule, and prioritize maintenance, repairs, and upgrades of electrical, mechanical, and HVAC systems to minimize downtime and maintain uptime SLAs. - Implement and enforce safety protocols and procedures to ensure compliance with regulatory standards and industry best practices. - Collaborate with cross-functional teams including facilities management, IT operations, and security to address issues and optimize data centre operations. - Manage vendor relationships and contracts for equipment procurement, maintenance services, and technical support. - Maintain technical documentation within the data centre including SOPs/EOPs/MOPs, Electrical safety rules and risk assessments. - Participate in capacity planning and expansion projects to support the growth of the data centre infrastructure. - Act as a company HVAP. - Be available as the 1st point of escalation for any incidents or issues. Applicants for the role must be able to meet the following criteria: - Qualifications in Electrical Engineering, or a related field. - Experience in data centre operations or a similar critical infrastructure environment. - Proven track record of leading and managing technical teams. - Strong understanding of data centre infrastructure, including power, cooling, security, and network systems. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work effectively in a fast-paced and demanding environment. - Leadership and team management skills. - Excellent problem-solving and decision-making abilities. - Effective communication and collaboration skills. - Project management and organizational skills. - Strong analytical and strategic thinking.
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Children’s Services Registered Manager
The Cambian Group - Barnet
£60,000 to £65,000 a year
PermanentFull time
New Opening of Children's Learning Disabilities Home Registered Manager - Shape Futures -Transform Young Lives in our Inspire Team CareTech/Inspire is looking for an experienced and values-driven Registered Manager to lead a new children’s residential home for young people with learning disabilities in Barnet. You’ll provide strategic and operational leadership, ensuring excellent safeguarding, compliance, quality of care and outcomes for children. You’ll develop a strong team, promote trauma-informed practice and create a safe, nurturing environment where young people can thrive. At Inspire our success is measured by the happiness of our children Inspire’s priorities are clear: that children and young people are kept safe; that their individual needs are met; and that they are healthy and enjoy their childhood. We pride ourselves on providing an integrated approach, collaborating with specialists from health and education sectors in order to achieve the best possible outcomes for young people. What We Offer £60,000–£65,000 per annum, depending on experience £5,000 welcome bonus upon registration £5,000 annual quality/commercial bonus Positive work-life balance around on-call responsibilities Management Incentive Plan Comprehensive induction and ongoing leadership development Pension and employee benefits Wellbeing and Employee Assistance Programmes Recommend a Friend scheme, Team Rewards and Long Service Awards Key Responsibilities Lead and manage a children’s home in line with Ofsted and regulatory standards Ensure high-quality, personalised care plans and positive outcomes Recruit, develop and retain strong, consistent team Promote consultation and participation for young people Maintain safeguarding, compliance and quality standards Manage complaints and child protection concerns Work closely with families, carers and professionals Attend care planning and review meetings Build a safe, inclusive and therapeutic culture Essential Requirements Minimum 2 years’ experience in children’s residential care At least 1 year in a supervisory role within the last 5 years Level 3 in Children’s Residential Care Level 5 Leadership & Management qualification preferred, or willingness to enrol within 6 months Knowledge of Quality Standards, SCCIF, legislation and Ofsted requirements Experience supporting children with behavioural, emotional and social difficulties Strong leadership, communication, planning and organisational skills Full UK manual driving licence Why Inspire/CareTech? You’ll join a dedicated team committed to helping children achieve meaningful outcomes and experience extraordinary days. With extensive development opportunities and long-term career prospects, this is a chance to make a genuine difference while progressing your leadership career. CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Application: Submit your CV and basic details. We’ll arrange an informal Teams call to discuss the role and get to know you before interview.
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Assistant Front Office Manager
Clermont Hotel Group - London
PermanentFull time
Assistant Front Office Manager Thistle Piccadilly Contract: Full Time Payment: Salaried Salary: £34850 per annum At Thistle Piccadilly, we don't have a specific mould that we want our employees to fit to. Instead, we believe in hiring people who are passionate about welcoming our guests and making them feel as at home as we are. We're looking for enthusiastic, guest orientated people who want to grow both personally and professionally. What you’ll be doing As Assistant Front Office Manager, you’ll play a key role in ensuring the smooth and efficient operation of Reception, Guest Relations, and the Nights team. Supporting the Front Office Manager, you’ll lead by example to deliver seamless guest experiences, handling daily challenges with confidence and care. Your role will involve collaborating with other departments to maintain exceptional standards of hospitality while mentoring and supporting your team to reach their full potential. Whether managing guest inquiries, resolving issues, or finding creative ways to exceed expectations, your dedication will leave a lasting positive impression. Assisting the Front Office Manager in leading the team to deliver extraordinary guest service. Supporting team development through training, coaching, and hands-on guidance. Taking ownership of day-to-day operations and stepping up in the Manager’s absence. Collaborating with other departments to ensure a seamless guest journey from check-in to check-out. Proactively addressing guest feedback and resolving concerns with calm professionalism. Contributing to sales initiatives, cost control, and the achievement of performance goals. What you’ll bring A proven ability to inspire and support teams through hands-on, authentic leadership. Meticulous attention to detail, ensuring every guest interaction reflects world-class standards. A collaborative and proactive approach to problem-solving. Strong communication skills and the ability to engage effectively with guests and team members. A passion for coaching and developing individuals within a supportive and inclusive environment. Knowledge of Opera is a bonus but not essential. What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Partnership Manager – Children's Services
Triumph Consultants Ltd - London
£208.18 to £208.18 a day
TemporaryFull time
What's involved with this role: Job Title: Partnership Manager – Children’s Services Location: London (Hybrid Working) Sector: Public Ref: 8379 Rate: £208.18 per day PAYE (flexible holiday pay options) Contract: Temporary, 6 Months (Inside IR35) Working Pattern: 35 Hours per Week Hybrid Working: Yes The Role Our client, a large London-based public sector organisation, is seeking an experienced Partnership Manager to lead and coordinate strategic safeguarding partnerships focused on improving outcomes for children, young people and their families. This is a high-profile role that will oversee the effective operation of multi-agency safeguarding arrangements, working closely with statutory partners, senior leaders and key stakeholders to develop and deliver partnership priorities. The successful candidate will provide strategic leadership, governance oversight and performance management across safeguarding and children's partnership programmes, ensuring compliance with statutory responsibilities and driving continuous improvement. Key Responsibilities Lead the day-to-day management and strategic development of the Safeguarding Children Partnership and Children's & Young People's Partnership. Develop and maintain strong, effective relationships with statutory, voluntary and community sector partners to deliver shared safeguarding priorities. Drive the development and implementation of partnership business plans, strategic priorities and delivery frameworks. Ensure safeguarding governance arrangements, policies and procedures remain compliant with relevant legislation and statutory guidance. Provide high-quality reports, briefings and performance information to senior leaders, partnership boards and executive stakeholders. Oversee processes relating to safeguarding reviews, quality assurance, scrutiny and continuous improvement activities. Lead, motivate and manage partnership staff teams, ensuring effective performance, development and delivery against objectives. Manage partnership resources and budgets effectively, ensuring value for money and achievement of intended outcomes. You Will Need (Essential Requirements) Expert understanding of safeguarding legislation, policy and statutory responsibilities relating to children and young people. Significant experience of developing, managing and sustaining effective multi-agency partnerships within children's services or safeguarding environments. Strong experience of strategic leadership, governance, programme delivery and stakeholder management at a senior level. Proven people management experience, including leading teams, performance management and staff development. Excellent communication, influencing and report-writing skills, with the ability to engage senior executives, partners and elected members. Desirable Experience Experience of managing safeguarding partnership boards or similar statutory partnerships. Knowledge of safeguarding review processes, quality assurance frameworks and multi-agency training programmes. Experience of budget management and business planning within a public sector environment. Understanding of children's participation and approaches that ensure the voice of children and families informs decision-making. Experience working across local authority, health, police or wider safeguarding partnership arrangements. How to Apply If you meet the essential criteria, please send your CV, rate expectation (in line with the above) and confirmation of Right to Represent confirmation to: toni.coates@tclrec.com Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. 1 Job Ref: RQ1797353 Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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Deputy Income Maximisation Manager
Richmond and Wandsworth Councils - Wandsworth, London
£47,730 to £57,837 a year
PermanentFull time
Job Title: Deputy Income Maximisation Manager Salary Range: £47,730 - 57,837 per annum Permanent – Fulltime (36 hours) Location: 90 Putney Bridge Road,London, SW18 1HR Other essential information: Maybe required to work at Twickenham office andup to 3 days working in the office Are you an experienced income manager, or ready to take the next step into management? This is an opportunity to lead and develop a team that makes a real difference to people living in temporary accommodation across Richmond and Wandsworth. You will play a key role in protecting income for the Councils by driving effective rent collection, improving recovery of outstanding charges and reducing both current and former tenant debt. You will help households sustain their accommodation through early intervention, clear payment arrangements and timely, practical support with benefits and debt. Alongside managing day-to-day performance, you will use data, partnership work and new ideas to strengthen income recovery, improve services and deliver positive financial and resident outcomes . About the role Leadership in a high-demand service – you will lead, support and develop a team of Income Maximisation Officers working across two boroughs in a busy, fast-paced environment. You will set clear expectations, manage competing priorities and maintain effective operational cover while ensuring staff deliver a responsive and consistent service. A performance-driven role – you will be accountable for strong income collection and debt reduction performance across temporary accommodation accounts. You will monitor caseloads, analyse monthly performance information and turn insight into clear action plans that improve recovery of current and former tenant arrears and protect Council income. Income maximisation and early intervention – you will use your knowledge of welfare benefits, affordability and debt management to ensure residents receive timely advice and support, maximise their income and maintain regular payments. You will drive early action on arrears and identify practical solutions for households at risk of losing their accommodation. Complex casework and resident outcomes – you will oversee sensitive and challenging cases involving vulnerable residents, complaints, legal action and potential eviction. You will ensure decisions, notices and records are accurate, timely and compliant, while promoting a calm, fair and solution-focused approach. Partnership working and continuous improvement – you will work closely with Housing Benefits, Legal Services, the Department for Work and Pensions, advice agencies and colleagues across Housing. You will lead service improvements, strengthen procedures and develop practical initiatives that improve performance, reduce debt and deliver better outcomes for residents and the Councils. Essential Qualifications, Skills and Experience Maths and English GCSE at grade C/4 or above, or an equivalent qualification. A CIH Level 4 qualification, or a willingness to undertake and complete the qualification by 2029, if required. Strong knowledge and practical experience of effective rent, debt and arrears management, including income recovery, early intervention and reducing outstanding debt. A good working knowledge of welfare benefits, with the ability to support income maximisation and advise residents within the scope of the role. Experience of leading, managing and developing a team, setting clear expectations and using structured supervision and performance reviews to achieve service targets. Experience of working with the public, particularly people in vulnerable or complex circumstances, with a calm, empathetic and professional approach to complaints and challenging situations. Strong communication, literacy, numeracy and IT skills, including the ability to produce and analyse performance information, manage competing priorities and maintain excellent attention to detail in a busy, changing service. Indicative Recruitment Timeline Closing Date: Sunday 29th November 2026 Shortlisting Date: W/C 30th November 2026 Interview Date: TBC (Interviews will be held in person) We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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Food and Beverage Duty Manager
Houston & Hawkes - London, England
£36,000 to £38,000 a year
PermanentFull time
FOOD & BEVERAGE DUTY MANAGER Regent’s University London | £36,000–£38,000 | 5 days out of 7 A vibrant university. An exciting food and beverage operation. A chance to make your mark. Houston & Hawkes is looking for a confident, energetic Food & Beverage Duty Manager to join our team at Regent’s University London. From busy cafés and contemporary dining to premium hospitality and university events, this is a varied role for someone who loves leading people and delivering outstanding guest experiences. You’ll help shape a welcoming, high-performing operation, supporting our teams and ensuring consistently excellent service across multiple food and beverage outlets. THE ROLE Lead daily food and beverage service across cafés, restaurants and hospitality areas. Inspire, coach and support front-of-house colleagues, creating a positive team culture. Oversee the delivery of university events, conferences and hospitality functions. Work closely with the management and culinary teams to keep service running smoothly. Take ownership of rotas, stock, costs and operational standards. Build strong relationships with guests, university teams and event organisers. Take confident decisions and lead the operation when senior managers are away. ABOUT YOU Experience in a Duty Manager, Assistant Manager or similar food and beverage leadership role. A background in quality-led hospitality, restaurants, hotels or contract catering. A hands-on leader with excellent people skills and a passion for great service. Organised, commercially aware and comfortable balancing different service areas. Confident supporting events, solving problems and maintaining high standards. WHAT WE OFFER £36,000–£38,000 per annum Five days out of seven, including every third Saturday Your birthday off, plus enhanced family leave Free meals on duty, pension and life assurance Employee Assistance Programme and CODE Hospitality membership Foodie Socials, Summer Awards Party and Christmas Party Training, development and genuine opportunities to progress ABOUT HOUSTON & HAWKES Houston & Hawkes is an award-winning independent caterer creating exceptional food and hospitality experiences. We are a Certified B Corp and a recipient of the King’s Award for Enterprise, with a people-first culture and a genuine passion for great hospitality. If you’re ready to lead, inspire and make an impact at Regent’s University London, we’d love to hear from you.
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