Brand & Campaign Manager
LGH Hotel Management Ltd - London
PermanentFull time
Brand & Campaign Manager St Martins Lane by Morgans Original The Brand & Campaign Manager is a pivotal marketing leadership role responsible for shaping and delivering the commercial marketing strategy across Sanderson London and St Martins Lane. Working closely with senior stakeholders across Revenue, Sales, Food & Beverage and Operations, this role translates business priorities into creative, integrated marketing campaigns that strengthen brand positioning, increase awareness and drive measurable revenue growth. The successful candidate will own the annual marketing plan and campaign calendar, ensuring all activity supports key business objectives across rooms, restaurants, bars, events and guest experiences. Combining strategic thinking with strong commercial acumen, the Brand & Campaign Manager will lead campaign development from concept through to execution and evaluation, managing budgets, external agencies and brand partnerships to maximise return on investment. The role also oversees marketing performance reporting, identifies new opportunities through customer and market insights, and leads the development of the Marketing Executive. This is an exciting opportunity for an experienced marketer to make a significant impact across two of London's most iconic lifestyle hotels while helping to shape memorable guest experiences and drive business performance. Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Proven marketing, brand or campaign management experience, ideally within hospitality, lifestyle or premium brands. Commercially minded, with the ability to turn business objectives into successful marketing campaigns. Strong understanding of brand development, digital marketing and campaign performance. Excellent stakeholder management and project management skills. Experience managing agencies, budgets and multiple priorities simultaneously. A creative, proactive and highly organised individual who thrives in a fast-paced environment. Confident leading people, building relationships and influencing across all levels of the business. Hotel At St Martins Lane, a Morgans Originals hotel, we don't just create memorable stays—we create unforgettable experiences. Located in the vibrant heart of Covent Garden, our hotel is a destination for those who thrive on creativity, individuality and connection. Renowned for its iconic design, bold personality and electric atmosphere, St Martins Lane brings together passionate people who love delivering exceptional service and making every guest interaction count About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Read more
Contracts & Administration Manager
NHS Jobs - Kent
Negotiable
PermanentFull time
The Chislehurst Partnership Job Description Job Title: Contracts and Administration Manager Hours: 32 hours per week Working Pattern: Monday, Tuesday, Thursday and Friday Salary: Dependent on experience Reporting to: Practice Manager About Us The Chislehurst Partnership is a forward-thinking GP practice formed through the merger of The Woodlands Practice and Chislehurst Medical Practice. We provide high-quality, person-centred care to approximately 24,000 patients across three sites in the heart of Chislehurst. We are committed to delivering excellent patient care through innovation, collaboration, and continuous improvement. Our multidisciplinary team, including GPs, GP Registrars, Mental Health Practitioners, Nurses, Healthcare Assistants, Social Prescribing Link Workers, First Contact Physiotherapists, and Physician Associates, works together to support the health and wellbeing of our local population while fostering a positive, inclusive, and supportive working environment for staff. Why Join Us? Caring for 24,000 patients across three sites Strong community focus and commitment to population health Supportive multidisciplinary team including GP Partners, Salaried GPs, Advanced Nurse Practitioners, Clinical Pharmacists and Paramedics Excellent administrative and operational support EMIS clinical system with AccuRx integration Active and innovative Primary Care Network Opportunities for leadership and professional development Flexible and family-friendly working arrangements Strong commitment to staff wellbeing and career progression Job Purpose The Contracts and Administration Manager is responsible for the effective management of Practice contracts, enhanced services, performance monitoring and administrative operations. The post holder will oversee the Administration Team, ensure compliance with NHS contractual requirements, monitor performance targets, maintain high standards of data quality and reporting, support regulatory compliance, and contribute to the efficient day-to-day running of the Practice. The post holder is accountable to the Practice Manager and Partners and will work collaboratively with all members of the Practice team, the Primary Care Network (PCN), NHS organisations and external stakeholders as required. The successful candidate will provide effective leadership and operational management of the Administration Team and will demonstrate excellent communication, organisational and interpersonal skills. They will promote a positive working environment and maintain a caring, professional and patient-focused approach towards colleagues and patients. Main Duties and Responsibilities Contract Management and Performance Lead the management, monitoring and delivery of Practice contracts, Enhanced Services, Local Incentive Schemes and Primary Care Network (PCN) contractual requirements. Ensure compliance with all NHS contractual obligations and service specifications. Monitor contractual performance and achievement of targets, escalating risks and issues where appropriate. Analyse performance data and provide regular reports to the Practice Manager and Partners. Identify opportunities to maximise contract income and improve service delivery. Ensure accurate and timely submission of all claims, returns and performance reports. Maintain a comprehensive understanding of NHS contractual requirements and implement changes as required. Ensure relevant staff are aware of contractual obligations, targets and performance expectations. Data Quality and Clinical Systems Lead data quality initiatives to ensure accurate recording, coding and reporting of clinical activity. Monitor performance dashboards and undertake data analysis to support contractual achievement. Oversee the effective administration of EMIS Web and associated clinical systems. Manage appointment book configuration and template maintenance within EMIS Web. Ensure accurate clinical coding and data entry processes are maintained throughout the Practice. Support the utilisation of digital systems to improve operational efficiency and patient services. Produce reports and audits using EMIS Web and other Practice systems. Administration and Operational Management Provide day-to-day leadership and management of the Administration Team, including workflow, prescribing, contracts and reception functions. Ensure workloads are effectively managed and completed accurately to a high standard. Monitor workflow processes and implement improvements where required. Review, develop and implement administrative systems, policies and procedures. Ensure administrative services support safe, effective and responsive patient care. Support business continuity planning and ensure adherence to Practice continuity procedures. Provide operational management support to ensure the smooth running of the Practice. Identify opportunities to improve productivity, efficiency and patient experience. Team Leadership and Staff Management Lead, motivate, support and develop members of the Administration Team. Manage staffing levels and coordinate rotas to ensure appropriate service coverage. Facilitate the recruitment, induction and onboarding of new administrative staff. Conduct annual appraisals, probation reviews and performance management meetings. Identify staff training requirements and coordinate learning and development opportunities. Hold regular team meetings and one-to-one sessions. Promote a positive, collaborative and patient-centred culture within the Practice. Support employee wellbeing and professional development. Quality, Governance and Compliance Support and lead activities required to maintain compliance with Care Quality Commission (CQC) standards and regulations. Coordinate audits and quality improvement initiatives. Ensure compliance with Information Governance, GDPR, confidentiality and data protection requirements. Maintain accurate records and reporting systems. Ensure Practice policies and procedures are implemented and regularly reviewed. Monitor and support achievement of quality and performance standards. Ensure all work is completed within required timescales and deadlines. Practice Support Support Practice projects, service developments and change management initiatives. Develop effective working relationships with the PCN, ICB, commissioners and external stakeholders. Undertake any other duties consistent with the nature and responsibilities of the post to support the efficient operation of the Practice. Person Specification Essential Criteria Previous management experience within a GP Practice, Primary Care Network or NHS setting. Demonstrable experience in managing GP contracts, QOF, Enhanced Services and performance targets. Experience managing and developing administrative teams. Strong understanding of NHS contractual requirements and primary care performance frameworks. Experience using EMIS Web and NHS clinical systems. Experience of data analysis, reporting and performance monitoring. Excellent organisational and time management skills. Excellent communication and interpersonal skills. Ability to prioritise competing demands and meet deadlines. Proficiency in Microsoft Office applications, particularly Excel. Knowledge of Information Governance, GDPR and data protection requirements. Desirable Criteria Experience supporting CQC inspections and compliance activities. Qualification in healthcare management, business management or a related field. Experience of Primary Care Network service specifications. Experience of project management and service improvement. Personal Attributes The post holder will: Demonstrate professionalism, integrity and confidentiality. Be highly organised and self-motivated. Be committed to continuous improvement and service excellence. Have a positive, flexible and proactive approach to work. Be caring, respectful and supportive towards patients and colleagues. Be able to work independently and as part of a wider team. The post holder will be required to comply with all Practice policies and procedures, including those relating to Information Governance, Data Protection (UK GDPR), Confidentiality, Health and Safety, Equality and Diversity, Infection Prevention and Control, and Safeguarding of Children and Vulnerable Adults. The post holder must maintain confidentiality at all times regarding patients, staff and Practice business and ensure compliance with NHS standards and relevant legislation. This post is subject to a satisfactory Disclosure and Barring Service (DBS) check appropriate to the role. The post holder will be required to undertake mandatory NHS training, including Safeguarding, Information Governance, Fire Safety, Health and Safety, and Infection Prevention and Control training. The duties and responsibilities outlined in this Job Description are not intended to be exhaustive and may be amended, following consultation, to meet the changing needs of the Practice. The post holder may be required to undertake other duties commensurate with the grade and nature of the post.
Read more
Learning and Skills Manager
Serco Limited - London
£33000-49400 per annum
PermanentFull time
Serco Limited Location: HMP Thameside, London, SE28 0FJ Salary: £33,000 - £49,400 per annum, dependant on experience + London weighting plus excellent benefitsSchedule: Full-time, Monday to Friday 8am -5pm Ready to impact a better future? As a Learning and Skills Manager in our Justice and Immigration team, you'll lead the delivery of education, vocational training, library services, and employment-focused learning programmes within HMP Thameside. Your work will help create meaningful opportunities for learners to develop skills, gain qualifications, and build brighter futures beyond custody. This is a role with real purpose. You'll work collaboratively with education providers, colleagues, and external partners to ensure learning programmes meet high standards, support rehabilitation, and contribute to reducing reoffending. Our work touches lives every day, and you'll play a key role in creating impactful solutions that deliver a positive impact on communities and help people prepare for successful release and employment. Please note, if successful, interviews will be held week commencing 7th December What you’ll do as a Learning and Skills Manager - Lead and manage the delivery of learning, skills, employment, vocational training, and library services across the establishment. - Ensure education and skills provision meet contractual, operational, and quality requirements. - Support the planning and implementation of quality assurance frameworks and continuous improvement activities. - Manage relationships with education providers, Careers Information, Advice and Guidance providers, and other key stakeholders. - Coordinate Self-Assessment Reports and contribute to audits, inspections, and quality improvement plans. - Lead and develop colleagues, promoting a safe, respectful, and inclusive learning environment for all learners and employees. Does this sound like you? - Qualified Teacher Status (QTS), Qualified Teacher Learning and Skills (QTLS), a relevant teaching qualification, or willingness to work towards one. - A relevant degree, custodial experience, or significant experience within learning, education, skills, or employability services. - Experience leading and motivating teams to deliver high-quality outcomes. - Strong communication, planning, organisational, and stakeholder management skills. - Good IT literacy and the ability to manage multiple priorities while maintaining high professional and ethical standards. What we offer - Up to 25 days’ holiday plus bank holidays - Up to 6% contributory pension scheme - Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression. - Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel - Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity - Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds. Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
Read more
High Value Manager
The Salvation Army
PermanentFull time
Interview Date: To be confirmed Build meaningful donor relationships. Inspire lasting support. Help change lives. Are you an experienced fundraiser who knows how to make supporters feel connected to the difference they make? Join The Salvation Army's Major Donor team and help grow the support that enables us to offer practical help to people and communities across the UK. About the roleAs our High Value Manager, you'll develop and deliver a tailored supporter experience for a portfolio of more than 200 donors giving between £5,000 and £10,000. Combining thoughtful relationship management with compelling communications, you'll help supporters understand the impact of their generosity and inspire them to deepen their involvement. Working within an innovative, collaborative philanthropy team, you'll support fundraising across areas including homelessness, debt advice, employability, modern slavery and anti-human trafficking, and community support. What you'll do -Develop and implement a High Value donor strategy that strengthens relationships and delivers sustained income. -Manage existing donor relationships and engage prospective supporters through tailored plans and regular contact by telephone and email. -Create engaging appeals, proposals, cases for support and updates that bring the impact of our work to life. -Use data, insight and prospect research to identify opportunities, increase support and monitor progress against personal income targets. -Collaborate with colleagues across Philanthropy, Marketing and Fundraising, Finance and operational teams. -Ensure your fundraising reflects ethical standards, relevant requirements and The Salvation Army's values. About youYou'll bring successful fundraising experience, a strong understanding of the supporter journey and practical experience of developing approaches that build engagement and generate sustained income. We're looking for someone with: -Strong relationship management skills and the confidence to engage new and existing supporters. -Excellent writing and communication skills, with the ability to turn information into compelling, donor-focused messages. -Commercial awareness and prospect research experience. -The ability to organise and prioritise independently, meet objectives and improve ways of working. -Budgeting and financial reporting skills, including accurate recording and monitoring of financial data. -Confidence using Microsoft Office, digital collaboration tools and donor databases or CRM systems. Experience of events management, high-value charity fundraising, relevant fundraising and data protection requirements, or working within a national charity or faith-based organisation would be an advantage. You'll need flexibility to work outside normal office hours and occasionally away from home, alongside a willingness to work within and be sympathetic to The Salvation Army's Christian ethos and values. In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role, please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment will be subject to; -Satisfactory references -Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here. The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Read more
Electrical Design Manager
Kier Group
PermanentFull time
We're looking for an Electrical Design Manager to join our KME team on a major project in the Life Sciences sector. Location: London. Harlow based for project delivery.Hours: Flexibility on working pattern and hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. As an Electrical Design Manager, you'll play a pivotal role in managing the design process for the Electrical side of a major project, ensuring they meet and exceed customer requirements. You'll work collaboratively with project management teams across Kier to deliver successful outcomes whilst maximising gross profit and customer satisfaction. KME is an internal MEP self-delivery business within the Kier group with over 50 years of experience, supporting projects ranging from £5m to £150m+. What will you be responsible for? As an Electrical Design Manager, you'll be working within the KME team, supporting them in delivering a complex and challenging project to the highest standard. Your day to day will include: -Managing the design and working drawing activities to budget and programme, ensuring deliverables meet project requirements -Leading design safety reviews and ensuring CDM requirements are incorporated into the design -Managing internal and external design teams, establishing clear scopes and responsibilities -Implementing BIM on projects and ensuring the project BIM Execution Plan is delivered -Building effective relationships with clients and representing KME in a proactive and ethical manner What are we looking for? This role of Electrical Design Manager is great for you if: -You have significant experience as an MEP design manager working for a main or Tier 1 MEP contractor -You have demonstrable experience in delivering multiple medium schemes or large complex schemes -You possess a strong technical understanding of MEPH services and their associated interfaces -You have proven experience of managing and leading teams to achieve multiple objectives -You're a proactive problem solver with excellent communication and presentation skills We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier #LI-AS2
Read more
FM Maintenance Manager
The Fulham Shore - London, England
£45,000 to £50,000 a year
PermanentFull time
London & South East (Field Based with National Travel) What you'll get Up to £50,000 per year Annual Bonus Scheme Free yummy pizzas and soft drinks on every shift 25 days' holiday plus Bank Holidays Birthday off Salary sacrifice pension scheme Medicash – Health cash plan including dental, optical, physiotherapy and more 24/7 virtual GP access and confidential counselling, plus support with wellbeing, money, legal and personal matters Cashback, online discounts and shopping vouchers to help with everyday savings Gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks Annual social events, incentives and competitions 50% staff discount when dining in any Franco Manca restaurant Cycle to Work Scheme Up to £500 employee referral scheme (T&Cs apply) At Franco Manca, we don't just make pizza. We create neighbourhood restaurants where great food, passionate people and genuine hospitality come together every day. We're now looking for a Maintenance Manager to help keep estate safe, compliant and ready to trade. Working closely with our Property team, Restaurant Managers and approved contractors, you'll play a key role in protecting our restaurants, supporting our teams and ensuring our guests enjoy the best possible experience. If you're an organised, proactive maintenance professional who enjoys solving problems, building relationships and making things happen, we'd love to hear from you. What You'll Be Doing As Maintenance Manager, you'll take ownership of planned and reactive maintenance across the Franco Manca estate. You'll: Manage the Planned Preventative Maintenance (PPM) programme across multiple sites. Coordinate and monitor reactive maintenance requests, ensuring issues are resolved quickly and effectively. Use our CAFM system (ProNet) to track work orders, maintenance schedules and contractor performance. Manage approved contractors, ensuring work is completed safely, on time and to the required standard. Support statutory compliance across the estate, including gas safety, fire systems, electrical testing, refrigeration and water hygiene requirements. Review quotations, monitor maintenance spend and ensure value for money. Support restaurant openings, refurbishments and landlord-related maintenance matters. Provide regular reporting on maintenance performance, compliance and costs. Participate in an out-of-hours escalation rota for critical maintenance issues. What We're Looking For We're looking for someone who can balance technical knowledge with strong organisation and relationship-building skills. You'll ideally have: Experience in maintenance, facilities management or property maintenance within a multi-site environment. Experience managing contractors and maintenance suppliers. Knowledge of Planned Preventative Maintenance (PPM) and reactive maintenance programmes. Experience using CAFM systems (ProNet experience would be an advantage). Understanding of statutory compliance and health & safety requirements. Strong organisational and administration skills. Experience managing budgets and reviewing contractor quotations. Good Excel, Outlook and reporting skills. A proactive approach with excellent problem-solving ability. A full UK driving licence and willingness to travel regularly. Bonus Points For Experience within hospitality, restaurants or retail. Knowledge of commercial kitchen equipment, refrigeration and building services. IOSH, NEBOSH or other relevant Health & Safety qualifications. Experience supporting new openings, refurbishments and landlord liaison. Why Join Franco Manca? We're proud of our culture, our people and the quality of what we do. As we continue to grow, you'll have the opportunity to make a real impact across our restaurants and support some exciting projects along the way. Ready to Apply? If you're looking for a varied, hands-on role where no two days are the same, we'd love to hear from you. We're proud to be an equal opportunities employer and believe our differences make us stronger. We welcome applications from people of all backgrounds and recruit based on skills, experience and potential. If you need any adjustments during the application or interview process, just let us know. We'll do everything we can to support you.
Read more
Meeting & Events Manager
RBH Hospitality Management Ltd - London, England
PermanentFull time
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A MEETING & EVENTS MANAGER AT OUR HOTEL What you'll be doing.. Lead the day-to-day management of the Meetings & Events department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events. Manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business. Drive Meetings & Events revenue through strong enquiry conversion, upselling, proactive sales activity and effective management of function space. Build and maintain strong relationships with corporate clients, event agencies, conference organisers and local businesses. Ensure all contracts, function sheets/BEOs, rooming lists and event details are accurate and communicated effectively across hotel departments. Chair weekly function meetings and work closely with Operations, Reservations, Revenue and Sales teams to ensure seamless event execution. Lead, motivate and develop the Meetings & Events team, driving high standards of customer service, commercial performance and accountability. Manage departmental forecasts, sales pipelines, budgets and performance reporting, identifying opportunities to maximise revenue and profitability. Maintain and optimise Meetings & Events platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched. Represent the hotel at networking events, exhibitions, client showcases and other business development opportunities. What We Need from You: Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management. Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue. Experience using Opera PMS and Meetings & Events/Sales & Catering systems. Excellent organisation, communication and relationship-building skills with strong attention to detail. A confident and engaging leader who can motivate a team and work collaboratively across hotel departments. Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Read more
Guest Service Manager
RBH Hospitality Management Ltd - London, England
PermanentFull time
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us! OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL What you'll be doing.. Reporting to the Front Office Manager, you will be required to work on a 4 on 4 off basis of twelve hours shift. As Guest Service Manager you will have excellent interpersonal skills and will be a crucial part of our guests’ journey. You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance. Your key areas responsibility will include: Support the Front Office Manager in the daily leadership and operation of the Front Office and supporting Food & Beverage when necessary. Supervise Reception team. Lead the Front Office team during assigned shifts, ensuring exceptional guest service and operational efficiency. Act as the senior Front Office representative during designated shifts, escalating operational matters where appropriate. Deliver exceptional guest experiences by proactively engaging with guests, resolving complaints professionally, and creating memorable stays. Coordinate closely with Housekeeping to manage room availability, room allocations, early arrivals, departures, and out-of-order rooms. Monitor guest feedback, including online reviews, and social media, implementing action plans to improve guest satisfaction. The principal responsibility is safety and security of guests. You will manage a team ensuring each member is effective, trained and developed Being the main point of contact for all in-house and external guest queries and requests during the night Specifications Proven experience in a front office or guest service management role within the hospitality industry. Strong leadership, problem-solving, and decision-making abilities. Excellent communication and interpersonal skills. Proficiency in hotel management software and reservation systems. Demonstrable ability to multitask and thrive in a fast-paced environment. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Read more
Assistant Reservations Manager
Cairn Group Hotel - London
£31,200 to £31,200 a year
PermanentFull time
Location: The Gantry London, Curio Collection by Hilton Department: Reservations Hours per week: 40 hours per week Assistant Reservations Manager The Gantry London Hotel | Stratford, London The Gantry London Hotel is looking for an enthusiastic, organised and experienced Assistant Reservations Manager to join our team! As part of our reservations team, you will play a key role in delivering an exceptional guest experience by managing reservations, maximising room revenue and ensuring the smooth day-to-day running of the department. We are particularly interested in candidates with previous Hilton hotel experience and hands-on knowledge of PEP and R&I systems. Key Responsibilities Support the Reservations Manager in the daily operation of the reservations department. Oversee room reservations, amendments, cancellations and guest enquiries, ensuring accuracy and efficiency. Maximise room revenue and occupancy through effective reservation management and upselling opportunities. Ensure reservations are handled in line with Hilton brand standards and hotel procedures. Monitor room availability, rates, restrictions and booking patterns to support revenue optimisation. Maintain accurate guest profiles, booking details and reservation records across hotel systems. Liaise with Front Office, Sales, Revenue Management and other departments to ensure a seamless guest journey. Handle guest queries and resolve reservation-related issues professionally and promptly. Support the training, development and supervision of reservations team members. Assist with reporting, performance monitoring and identifying opportunities to improve departmental processes. What We’re Looking For Previous experience in a hotel reservations role, ideally at Assistant Reservations Manager or supervisory level. Previous Hilton hotel experience is preferred. Practical experience using PEP and R&I systems is preferred. Strong understanding of hotel reservations, room inventory, rate structures and revenue optimisation. Excellent organisational skills and attention to detail. Confident communication and interpersonal skills, with a strong guest-focused approach. The ability to work independently, manage competing priorities and support a team. A proactive attitude and a commitment to delivering exceptional service. Join Cairn Group – Where People Drive Hospitality Forward, Together At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people We're looking for motivated and customer-focused Supervisors to help lead our operational teams. Whether you're supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you'll play an important role in helping deliver exceptional hospitality experiences for our guests. Making Every Moment Matter Every day is different, but every day you'll have the opportunity to make a positive impact. You will: Support the day-to-day operation of the department and ensure smooth service delivery. Lead by example, maintaining high standards of guest service and operational excellence. Provide guidance, coaching and support to team members throughout each shift. Assist with organising workloads, delegating tasks and coordinating daily activities. Help resolve guest queries and operational challenges effectively and professionally. Contribute to the success of the wider team by driving performance, engagement and service standards. Bring Your Personality. We'll Help You Build Your Career We're looking for people who: Have previous experience in a hospitality or customer-facing environment. Lead with positivity and set a strong example for others. Are organised, dependable and able to prioritise effectively. Enjoy supporting, developing and motivating team members. Work collaboratively and communicate confidently with colleagues and guests. Are eager to develop their leadership skills and grow their hospitality career. Why Cairn Group? Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose. What you'll enjoy as part of the team At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you'll enjoy: Discounted stays across our hotels and venues Food, beverage, spa and leisure discounts Access to retail, entertainment and lifestyle discounts Leadership and career development programmes Long service awards recognising your commitment and contribution Refer-a-friend scheme Employee Assistance Programme offering confidential support whenever you need it Health Care Cash Plan Wellbeing resources and support Opportunities to develop and progress across our diverse hospitality portfolio We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that's stronger together. About The Gantry London, Curio Collection by Hilton The Gantry London, Curio Collection by Hilton is an award-winning urban resort and design-led hotel in the heart of Stratford, East London. Contemporary design, art and vibrant social spaces run throughout the hotel, alongside destination dining, rooftop experiences and dedicated spaces for meetings and events, all moments from Queen Elizabeth Olympic Park. Join us and help lead the teams that deliver exceptional hospitality.
Read more
Managing Quantity Surveyor
Kier Group
PermanentFull time
We're looking for a Managing Quantity Surveyor (MEPH) to join our Kier Mechanical & Electrical team based on a new project in Central London. Location: London, Project BasedHours: Full Time, Permanent, some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. This is an exciting opportunity to take on a leadership role within our Kier Mechanical & Electrical business, managing commercial resources across projects and maximising value through effective contract placement and control. You'll play a key part in delivering complex and challenging projects across sectors including custodial, heritage commercial, health, and science. What will you be responsible for? As a Managing Quantity Surveyor (MEPH), you'll be working within the Kier Mechanical & Electrical team, supporting them in delivering successful project outcomes through effective commercial management. This particular role will lead a team on a large scale project worth circa £80m (MEP). Your day to day will include: -Managing commercial activities across the scheme, working collaboratively with project management teams to maximise planned gross margin -Leading and motivating the project's commercial staff, establishing robust commercial plans with clear workload targets and deadlines -Managing MEP Tier 1 Contractors, controlling accounts and determining true costs for change whilst maintaining clear records -Overseeing valuation and measurement of change, procurement activities, subcontract administration, and final accounts -Developing and maintaining strong relationships with all stakeholders including clients and suppliers, focusing on commercial partnerships What are we looking for? This role of Managing Quantity Surveyor (MEPH) is great for you if: -You have demonstrable experience delivering multiple medium schemes or large complex schemes with strong knowledge of JCT, NEC and other main forms of contract -You have a good technical understanding of MEPH services, components, system packages and their interfaces -You possess strong commercial negotiation skills with experience of managing and leading teams to achieve multiple objectives -You're an excellent communicator and problem solver who can build relationships, present reports confidently, and add value to projects through proactive and collaborative working -You hold SMSTS/CSCS card with a Full driving licence We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier #LI-AS2
Read more