Patient Services Manager
NHS Jobs - Kent
Negotiable
PermanentFull time
JOB DESCRIPTION JOB TITLE: Patient Services Manager (PSM) SALARY: Depending on experience HOURS: 37.5 hours per week, Monday to Friday About us The Chislehurst Partnership is a forward-thinking GP practice formed through the merger of The Woodlands Practice and Chislehurst Medical Practice. We provide high-quality, person-centred care to approximately 24,000 patients across three sites in the heart of Chislehurst. We are committed to delivering excellent patient care through innovation, collaboration, and continuous improvement. Our multidisciplinary team, including GPs, GP Registrars, Mental Health Practitioners, Nurses, Healthcare Assistants, Social Prescribing Link Workers, First Contact Physiotherapists, and Physician Associates, work together to support the health and wellbeing of our local population while fostering a positive, inclusive, and supportive working environment for staff. Job Summary To provide support to the Practice Manager and work with the management team across a range of duties relating to the patient experience. To lead a team of 30 Care Navigators across both sites with the support of a Lead Care Navigator. This role is supported by 2 Patient Services Assistants who work collaboratively with the PSM to deliver our outstanding patient service. The main purpose of this role is to ensure excellent communication within the team and to patients, an efficient and organised service provision and support the practice with improvements. The PSM will lead the team to deliver a professional and helpful service and to provide excellent communication between patients, doctors and the wider team. The PSM will also need to be responsive to practice policies, priorities and the changing needs of the service and adapt the workload as required. To act as a role model, demonstrating and promoting the standards expected by the partnership and creating the energy and enthusiasm for the service. Confidently managing a large team of staff, supporting staff development, providing guidance and direction. Act as a focal point for communication, advising on methods of communication and best practice. Responsibilities of the post General Work as a flexible member of the team to ensure the smooth running of the practice, providing support to other team members when necessary Lead the patient facing team with a positive attitude and a friendly and helpful service delivery Promoting and modelling the highest standards of customer care for all patients Provide support to Care Navigators and other team members to assist them in their role Attend training courses and meetings as and when required Undertake any other tasks commensurate with the role Care Navigation team Management of the Care Navigator team Managing rotas to ensure adequate staffing levels are maintained and arranging cover when needed. Organise and facilitate staff appraisals, 1-1s and probation review meetings Absence management including return to work meetings Training and development assessment and completion Assist with recruitment Training and mentoring new staff Lead and support the teams Facilitate communication with the teams regularly Update teams with system changes and general feedback or information relevant to the role Practice Policies Assist the practice management team with preparing new practice policies & protocols where appropriate and ensure teams receive refresher training when required Ensure all Practice Protocols are understood and adhered to within the Care Navigation team Patient Communication Patient feedback Respond to patient & record comments Share with relevant teams as learning / improvements Patient engagement monitoring review team service provision and feedback to the team/individuals Oversee FFT submission Work alongside the Patient Participation Group (PPG) and attend meetings Patient online access / NHS app Support team promoting online services Review access processes to enable the easiest pathway for patients -Patient Complaints Ensure practice policy for complaints management is completed in a timely manner Record and manage all complaints & responses Lead on quarterly complaints review meetings with the complaints lead Partners Submit annual Ko41b return Share with the Care Navigation team any learnings from complaints relevant to their role Highlight to the Practice Manager any complaints relating to other team members Implement agreed changes from complaints Care Navigation Administration Ensure all duties and tasks are completed by the team each day Oversee daily management of submitted online requests Ensure all staff have competence to handle any administrative or patient tasks Oversee delegation of general housekeeping duties Make sure the working environments are tidy, information governance compliant, safe and minimising waste where possible Ensure the team operate within practice policies with particular attention to patient confidentiality and information security measures Oversee significant events which relate to the Care Navigation team Work with the team to support development of effective processes and ensure the operational day is supported by the team. Ensure the Care Navigation team monitor the tidiness of the premises and practice notice boards displaying relevant and up to date information for patients. Maintaining sufficient stock of paperwork at reception area Monitor effectiveness of systems and report any problems or variations as required Observe and manage the volume of telephone calls, online enquires and the number of patients in the reception area. Services Promotion Review accessibility for all patients physically in the practice as well as through IT / telephone systems
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Restaurant General Manager
Prezzo Trading LTD - Harrow
£37,500 to £40,000 a year
PermanentFull time
General Manager, Prezzo Italian Most restaurant brands are asking you to keep the lights on. We're asking you to help write the next chapter. You can't miss Prezzo Italian right now. Our refurbished restaurants look stunning, with more on the way, and the food has never been better. Guests are noticing and the momentum is real. Now we need General Managers who will take it from here: true restaurateurs who lead from the front. Who we are Brava Hospitality Group is the home of great restaurant brands. We're the group behind Prezzo Italian, in towns and cities right across the UK, and a collection of much-loved central London restaurants: Jamie's Italian, Riding House Café, Nessa, Yasmin, Mortimer House Kitchen and, most recently, Bolo by Gennaro. And we're growing the footprint of every one of our brands. We're restaurant people at heart, and we believe every guest deserves brilliant food and exceptional hospitality from teams who love what they do. Prezzo Italian has been bringing the Italian classics to towns and cities across the UK since 2000. For our 25th birthday we gave it a fresh start: a brand-new look, beautifully redesigned restaurants, and a menu built around the dishes people love, made fresh and cooked properly. Prezzo Italian is the home of the Italian classics. We're a business on the way up, and the people who join us now will shape where it goes next. The role As a General Manager at Prezzo Italian, this restaurant is yours. You set the standard, build the team, and decide what kind of place it is to eat and to work. We mean that. Our GMs choose their own local specials. They know their community and are trusted to act on it. Our support office is there to back you, not to second-guess you. At Prezzo Italian, it all comes down to two things: the impression we make and the connections we build. Every guest should leave feeling genuinely looked after, not just served. That starts with how we treat each other. Teams who look out for one another, have fun together and take pride in what they do create the moments guests remember and come back for. As GM, you set that tone. You'll be joining at the moment the hard work starts paying off. The food is right, and with every restaurant in our estate set to be refreshed over the next 18 months, there's plenty more to come. What makes the difference now is leadership on the floor, and that's you. What a great first year looks like: a team that wants to stay, guests who come back by name, a P&L you're proud to walk your Regional Operations Manager through, and a restaurant your community talks about. What you'll be responsible for Leading your team Recruit, train and develop a team that delivers exceptional hospitality with warmth and confidence. Build a team that genuinely connects, with each other and with every guest, and makes a lasting impression every time: clear standards, honest feedback, and wins celebrated out loud. Develop your team, identifying and nurturing top talent and giving them the same chances to grow that we'll give you. Plan rotas that balance guest demand, labour cost and your team's wellbeing. Delighting guests Be the face of the restaurant, on the floor at the moments that matter, making sure every guest's first and last impression is one they remember. Deliver the Italian classics exactly as they should be, every shift, every plate. Turn first-time visitors into regulars and Club Prezzo members. Handle feedback with grace and use it to get better. Running a successful business Own your P&L: drive sales, manage costs and protect margin. Spot local opportunities and act on them, from specials to community partnerships and local marketing. Grow every channel, including dine-in, dine-at-home and events. Use data and KPIs to make sharp decisions, and explain them clearly. Keeping standards high Lead on food safety, health and safety, licensing and People compliance. Keep the restaurant looking and feeling the way our guests now expect. Manage stock, cash and security with care. What we're looking for Are you a Prezzo person? You're warm, genuine and generous with your time. You love great food and you love people even more. You make every guest feel welcome from the moment they walk in, you lift the team around you, and you take pride in getting the little things right. You bring energy, a sense of fun, and the confidence to make the call. You've run a restaurant, or you're a senior manager who is ready to. You know what a great Friday night feels like, and you know what it takes to get there. Proven leadership as a General Manager or senior manager in busy, guest-focused hospitality. Commercial instinct. You've grown sales, hit KPIs and can read a P&L without flinching. A people-first approach. Your best results come through the team you've built and the people you've developed. Pride in food and exceptional hospitality. You notice the details, and you care when something isn't right. Ownership. You'd rather be trusted to make the call than told what to do. Solid knowledge of People practices, licensing, food safety and health and safety. Come from another casual dining brand, a pub group, hotels or fine dining? Great. What matters most is how you lead, not where you've led. What's in it for you You'll give a lot to this role. Here's what we give back. Reward Tronc, so you share in the success of a busy restaurant Company pension scheme Life assurance at 2x your salary Paid holiday allowance, with the option to buy up to 5 extra days Refer a friend and earn up to £1,000 Time and wellbeing Your birthday off, every year Free or heavily subsidised meals on shift 24/7 GP helpline and Employee Assistance Programme (EAP) Optional health cash plan Stream (formerly Wagestream), our financial wellbeing app: access pay you've already earned, save straight from your pay, and get tools and guidance to manage your money, plus Salary Finance and Cushon options Free regulated mortgage advice Perks 50% off at Prezzo Italian 25% off at every other Brava restaurant Share 25% off with up to 5 friends and family, even when you're not there Free Tastecard and the Hospitality Rewards app for retail discounts Electric car scheme after one year's service Your future Ongoing development and coaching Step up into cluster and regional roles Opportunities across our other brands Secondments and projects in our support office Ready to lead what's next? This is an exciting time for Prezzo Italian, and where we go next will be shaped by the GMs who join us now. If you've been waiting for a role where you're trusted, backed and rewarded for what you build, this is it. We'd love to hear from you. Apply today. It takes a few minutes to start a conversation that could change your next five years. Brava Hospitality Group is an equal opportunities employer. We welcome applications from everyone, and we'll make reasonable adjustments at any stage of the process.
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Assistant General Manager
SSP Food Travel Experts - London
PermanentFull time
Assistant General Manager – Leon @ Paddington Station If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As Assistant General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy: Colleague discount - up to 50% Friends & Family discount 20% (T&C apply does not apply to all brands) Flexible working Management bonus scheme Access to digital GPs, 24/7 helpline for you & family Wellbeing support and family-friendly leave Variety of networks to support you, Neurodiversity, LGBTQ and many more Life assurance Apprenticeships and ongoing development opportunities Share incentive plan (SIP) We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence. As Assistant General Manager you’ll: Be passionate and dedicated and a strong support to the General Manager. Have the highest standards of brand quality and safety for our customers and team. Be an inspiration to the team to deliver outstanding customer service and loyalty. Mentor and train the team to grow and excel. Have proven experience and confidence in leading a team. Set an example of excellent service skills. Communicate effectively and clearly. Be adaptable and resilient in any situation. Previous QSR experience is required SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives. Start the best part of your journey with us!
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Deputy Healthcare Manager
Care Outlook Ltd.
PermanentFull time
Care Outlook is an expanding leading care provider in London and South East of England since 2005. We are currently looking to recruit a Deputy Manager to support and lead our domiciliary care team in Greenwich & West Wickham. This is a fantastic opportunity for someone passionate about delivering high-quality home care and ready to step into a leadership role, providing continuity and support to the team and clients during this period. Core Duties & Responsibilities as Deputy Manager: Being a positive voice for the service by communicating with service users and their families in a dignified and person-cantered way Deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met Provide management, leadership, and support to all staff Must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks. Ensure good communication and links with all stakeholders regarding the provision of services including commissioners, service users, relatives, social work teams etc. Ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities. Put in place measures to comply with CQC regulations and work to achieve the best care standards possible On call duties As a Deputy Manager, you will be offered the following: Salary £34,000 Company issued mobile phone Ongoing support and Professional Development 20 Days Holiday plus Bank Holidays Opportunity to work in an expanding leading home care provider We are looking for a Deputy Manager to join us who are: 100% committed to helping improve the quality of life of vulnerable people Level 3 in Health and Social Care leadership and management or equivalent desirable At least 1 year managerial experience working in the care sector Full UK driving license We look forward to supporting your application.
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Unit Catering Manager
NHS Jobs - Golders Green
from £18 an hour
PermanentFull time
We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Residents. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring exceptional customer service and operational efficiency. The role will involve 80% Cooking and 20% operational management. This post is working 5 days out of 7 and some weekends on a rota basis. Shifts are: 6.00am to 2.30pm or 11.00am to 7.30pm What you will be doing: Culinary Management: Preparing, cooking, and present high-quality meals tailored to residents' dietary needs. Developing and managing menus using the Indicator Menu & Recipe Management System. Ensuring strict compliance with food safety and hygiene standards. Client-Facing and Customer Service: Engaging with residents and families to understand and cater to dietary preferences and requirements. Maintaining high levels of customer service, ensuring resident satisfaction. Addressing any concerns or complaints promptly and professionally. Operational Management: Overseeing day-to-day catering operations, ensuring smooth service delivery. Managing the EPOS system for accurate billing and inventory tracking. Implement and manage the Future Workforce Management System for optimal staff scheduling. Managing stock control, including ordering supplies, maintaining inventory, and reducing wastage. Ensuring efficient processing and management of invoices. Team Leadership: Leading, mentoring, and motivating the catering team, fostering a positive working environment. Developing staff rotas to ensure adequate coverage and efficient operation. Providing ongoing training and development opportunities for team members. Financial Management: Monitoring and managing the catering budget, ensuring cost-effectiveness and financial efficiency. Conducting regular financial reporting and analysis to track performance against budget. What you will need: City of Guilds 706 1 / 2 or equivalent (Desirable) NVQ Level 2 or 3 in relevant fields (Essential) Proven experience as a Chef and in managing catering operations, preferably in a care home or similar environment (Essential) At least five years experience in a busy kitchen (Essential) Awareness of COSHH (Essential) Experience working to deadlines and adhering to budgetary requirements (Essential) Takes responsibility for own work and making improvements where possible (Essential) Awareness of waste disposal techniques and infection control (Essential) Working knowledge of Health and Safety legislation (Essential) Exceptional culinary skills with a strong understanding of dietary needs and restrictions (Essential) Excellent communication skills, both written and verbal (Essential) IT Literacy with an ability to pick up new systems with ease (Essential) Ability to communicate and manage interpersonal relationships, including influencing skills (Essential) Strong client-facing skills with a commitment to excellent customer service (Essential) Proficient in using EPOS systems and other relevant software (Desirable) Excellent organizational and time-management skills (Essential) Ability to lead and manage a team effectively (Essential) Strong financial acumen with experience in budget management (Essential) Join our team and make a meaningful impact in a role that blends culinary expertise with exceptional management and customer service skills. Apply now to be our next Unit Catering Manager!
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Deputy Clinic Manager
NHS Jobs - Kingston
£42,375 to £44,000 a year
PermanentFull time
Deputize in operations management of the clinic Providing a seamless patient journey and an inviting environment for clients through all touch points Implementing new processes to drive quality improvements initiative through the clinic Onboarding new teammates effectively alongside the wider team Develop positive relationships with patients and handling any complaints that may arise Ensuring compliance with all relevant clinical, governance and regulatory systems and policies including KLoE Maintaining accurate records and timely report submissions
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Deputy Clinic Manager
NHS Jobs - Sutton
£42,375 to £44,000 a year
PermanentFull time
Deputize in operations management of the clinic Providing a seamless patient journey and an inviting environment for clients through all touch points Implementing new processes to drive quality improvements initiative through the clinic Onboarding new teammates effectively alongside the wider team Develop positive relationships with patients and handling any complaints that may arise Ensuring compliance with all relevant clinical, governance and regulatory systems and policies including KLoE Maintaining accurate records and timely report submissions
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Deputy Clinic Manager
NHS Jobs - Sutton
£42,375 to £44,000 a year
PermanentFull time
Deputize in operations management of the clinic Providing a seamless patient journey and an inviting environment for clients through all touch points Implementing new processes to drive quality improvements initiative through the clinic Onboarding new teammates effectively alongside the wider team Develop positive relationships with patients and handling any complaints that may arise Ensuring compliance with all relevant clinical, governance and regulatory systems and policies including KLoE Maintaining accurate records and timely report submissions
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Store Manager Designate
Savers Health and Beauty - London
Competitive
PermanentFull time
Employer: Savers. Advertised by inploi, which runs Savers's careers site. Location: Designate Role – willing to travel to a variety of stores Hours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £35,350 per annum, plus generous bonus scheme If you love retail, you’re in the right place. Are you looking to join a great place to work? We are recruiting for a Store Manager Designate to join the team! Let’s talk about the job: No two days are the same here at Savers and the ideal Savers Store Manager Designate (SMD) would ensure standards are maintained, audit processes are followed, and customer service and sales standards are the best on the high street. The challenge doesn’t stop there – our SMDs are like a celebrity in their area, as they get the opportunity to support neighbouring stores depending on business need. Let’s talk about the benefits: · Up to 33 days holiday entitlement · Enhanced policies such as company sick pay, maternity/parental/adoption leave and pregnancy loss. · Wagestream - access to an app that gives you power over your pay and supports financial wellbeing · Aviva Digicare Workplace+ - access to free digital healthcare services such as digital GP appointments and mental health consultations · Discount deals with over 3,000 retailers, including a discount card with our sister company, Superdrug · Employee Assistance Programme with Retail Trust · Your career, your way – a clear progression plan, steered by us and driven by you! Let’s talk about you: · Are you able to drive? · Do you have 2+ years of retail management experience? · Do you thrive in a rewarding, fast paced environment? If you can say yes to all those things - whilst keeping people at the heart of everything you do - then this could be the career opportunity you have been searching for! Next steps… If your application gives us that bargain buzz, you will be contacted to arrange a phone interview within 14 days of application. Good luck! Here at Savers, we love inclusivity. If you need any adjustments to support you through your candidate journey, please email us: savers.jobs@uk.aswatson.com
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Store Manager Designate
Savers Health and Beauty - Enfield
Competitive
PermanentFull time
Employer: Savers. Advertised by inploi, which runs Savers's careers site. Location: Designate Role – willing to travel to a variety of stores Hours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £35,350 per annum, plus generous bonus scheme If you love retail, you’re in the right place. Are you looking to join a great place to work? We are recruiting for a Store Manager Designate to join the team! Let’s talk about the job: No two days are the same here at Savers and the ideal Savers Store Manager Designate (SMD) would ensure standards are maintained, audit processes are followed, and customer service and sales standards are the best on the high street. The challenge doesn’t stop there – our SMDs are like a celebrity in their area, as they get the opportunity to support neighbouring stores depending on business need. Let’s talk about the benefits: · Up to 33 days holiday entitlement · Enhanced policies such as company sick pay, maternity/parental/adoption leave and pregnancy loss. · Stream - access to an app that gives you power over your pay and supports financial wellbeing · Aviva Digicare Workplace+ - access to free digital healthcare services such as digital GP appointments and mental health consultations · Discount deals with over 3,000 retailers, including a discount card with our sister company, Superdrug · Employee Assistance Programme with Retail Trust · Your career, your way – a clear progression plan, steered by us and driven by you! Let’s talk about you: · Are you able to drive? · Do you have 2+ years of retail management experience? · Do you thrive in a rewarding, fast paced environment? If you can say yes to all those things - whilst keeping people at the heart of everything you do - then this could be the career opportunity you have been searching for! Next steps… If your application gives us that bargain buzz, you will be contacted to arrange a phone interview within 14 days of application. Good luck! Here at Savers, we love inclusivity. If you need any adjustments to support you through your candidate journey, please email us: savers.jobs@uk.aswatson.com
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