Case Manager
NHS Jobs - Prestwich
£57,528 to £64,750 a year
PermanentFull time
Please see attached job description and person specification Staff benefits Pay Enhancements. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts Fuel Genie Fuel Cards (for applicable roles
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Garage Manager
Perfect Placement UK Ltd - Manchester, North West
£42,000 to £42,000 a year
PermanentFull time
We are currently seeking a highly skilled and experienced Garage Manager for a prominent automotive business in Manchester. This is an excellent opportunity for a driven leader to oversee daily operations within a busy garage, ensuring targets are met while maintaining high standards of customer service and operational quality. As the Garage Manager, you will lead a team to deliver excellent results and customer satisfaction. Our client, an established Independent Specialist Group, offers a competitive salary of £42,000 per annum, complemented by monthly target-based bonuses. The role provides significant scope for career advancement within a rapidly expanding organisation that values its staff and encourages professional development. This is a rare opportunity for an experienced Garage Manager to make a positive impact in a respected industry. Benefits: - Competitive salary of £42,000 per year plus monthly bonuses - Opportunities for career progression within a growing company - Supportive team environment with professional development prospects - Standard working hours Monday to Friday, 8:00am – 5:30pm, with a 30-minute break - Located in Manchester, accessible and well-connected Garage Manager Duties: - Oversee daily operations of the branch to ensure financial and operational targets are met - Support and lead a team of technicians, managing workloads and fostering team development - Monitor and maintain high-quality customer service standards - Manage customer interactions directly when required, providing face-to-face assistance - Address operational challenges promptly, offering technical and problem-solving support - Uphold health and safety standards and ensure compliance with company policies - Drive branch profitability through strategic planning and operational management Requirements: - Proven experience managing a garage or relevant automotive environment - Strong leadership abilities with a 'leader mentality' - Technical background with a good understanding of automotive systems preferred - Experience managing teams of 5-6 technicians - Excellent communication, problem-solving, and organisational skills - Ability to manage workloads effectively and meet targets - Previous experience with an independent garage is desirable; dealership experience will also be considered If you are a motivated and experienced automotive manager looking to excel as a Garage Manager within a reputable organisation, this role is ideal for you. To explore this opportunity further or for information about other automotive management roles in Manchester, please contact Sam Tinkler, Automotive Recruitment Specialist at Perfect Placement covering Manchester and Greater Manchester, today to discover more about this fantastic Garage Manager opportunity. Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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Service Manager
Perfect Placement UK Ltd - Manchester, North West
£40,000 to £45,000 a year
PermanentFull time
Service Manager required for our Client’s well-established Independent Automotive Specialist, based in the Manchester area. For your hard work for our Client you can expect a basic salary of up to £40,000, with OTE of £45,000. The hours of work in this Service Manager position are Monday to Friday (08:30:17:30), including every other Saturday morning (negotiable). Benefits: - Performance-related bonus and long-term progression opportunity - Holiday allowance starting at 20 days + bank holidays (potentially negotiable to 25) - Supportive independent business environment with real autonomy - Stable, established workshop with experienced technical support Responsibilities: - Leading and supporting a small workshop team, including Technicians, Apprentices & Service Advisors. - Retaining a hands-on approach within the Workshop, instead of office-based. - Organised and the ability to think on your feet - Innovative with the ability to think of new methods to drive performance through your team - Target focused and can drive a team of Service Professionals to success Requirements: - Previous working experience within a Service Manager, Workshop Controller capacity. - Outstanding Management skills - Technically minded - Ability to get things done without compromising on Service delivered. If you are interested in hearing more, or wish to apply for this Service Manager job; please send your CV to Paul Martin quoting the job reference number. Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a job get in touch today. © Perfect Placement UK Ltd – See our website for details
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Duty Manager
Mollie's Motels LTD
£30,500 per annum
PermanentFull time
WE ARE MOLLIE'S Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere. We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices. Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology. Following the success of its first sites in Oxfordshire and Bristol. Mollie's Manchester opened its doors in late 2025. A further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry. OUR PEOPLE The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to. They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity. We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business. You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go. We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future. Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s. POSITION OVERVIEW As Duty Manager, you’ll support the operational leadership of all food & beverage outlets across all trading periods. You’ll take ownership of day-to-day operations, team coordination, training support, service recovery, and stock control. You are the onsite lead during shifts, ensuring smooth operations, memorable guest experiences, and alignment with brand standards. BENEFITS: Salary £30,500 10% Tronc Scheme Mollie’s Career Pathway programme including Paid qualifications Enhanced Company Maternity, Paternity and Adoption leave Company sick pay Hospitality Rewards (Discounts Platform) Celebration Day- additional day of leave after three years of service Complimentary meal every shift Unlimited free tea, coffee, and soft drinks every shift Discounted food and accommodation 24-hour access to our wellness programme Discounts on GHD and Cowshed products Length of Service Rewards Monthly awards scheme Up to £500 refer a friend scheme Birthday Reward
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Construction Manager
Lemon Pepper Holdings Limited (Wingstop UK) - Manchester, England
£70,000 to £70,000 a year
PermanentFull time
Description Location: UK&I Field Based (North-focused, with frequent travel required) Contract: Full-time, permanent Salary: Up to £70,000 + Bonus + LTIP + Benefits Build Something Big. Join the Wingstop Team! At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team. We have been recognised for our commitment to excellence, earning accolades such as Sunday Times Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025. But our mission remains simple: BRING THE FLAVOUR. Who are we looking for? We’re looking for an experienced Construction Manager to take ownership of the delivery of our new restaurant openings across the UK & Ireland, with a particular focus on our growing estate across the North. This is a hands-on role for someone who knows how to get things built. You’ll manage projects from pre-construction through to handover, making sure every site is delivered safely, on time, within budget and to the standards our brand expects. The role will primarily cover our North region, so we’re ideally looking for someone based in the Midlands or further North. Locations such as Nottingham, Sheffield, Liverpool, Manchester, Preston, Leeds or York could work particularly well, although we’re open on location for the right person. The role will involve frequent travel across the UK & Ireland, with regular site visits required. You’ll work closely with our Property, Design, Operations, Food Safety and Supply Chain teams, as well as landlords, contractors, consultants and other external partners. With an ambitious new restaurant pipeline, you’ll play a key role in helping Wingstop continue to grow at pace. The role is ideally suited to someone with experience delivering high-volume, multi-site fit-out programmes within QSR, hospitality, retail or leisure. Responsibilities Lead the end-to-end construction and fit-out of new Wingstop restaurants across the UK & Ireland, from pre-construction through to practical completion and handover. Develop and manage detailed project programmes, ensuring key milestones are understood, tracked and delivered. Manage landlord approvals, including licences for alterations and engagement with landlord teams throughout the project lifecycle. Coordinate Building Control, Approved Inspectors, Fire Officers, EHO and other relevant regulatory bodies to secure the necessary approvals and consents. Ensure all projects comply with Building Regulations, Planning, Fire Safety, Health & Safety and other relevant statutory requirements. Coordinate internal review and sign-off of construction drawings and plans across Property, Design, Operations, Food Safety and other key stakeholders. Manage project budgets from tender through to completion, including contractor procurement, negotiation, cost control, change management and value engineering. Tender, appoint and manage contractors, consultants and other external partners, ensuring strong commercial and delivery performance. Carry out regular site inspections to monitor progress, quality, programme, costs and compliance, taking action where issues arise. Ensure all new restaurants are delivered consistently to Wingstop’s design, build and brand standards. Build and maintain strong relationships across our contractor and consultant network, helping to establish and develop a reliable supply chain. Provide clear and accurate project reporting, highlighting progress, risks, issues, costs and key decisions to the Head of Construction and wider leadership team. Work collaboratively with Property, Design, Operations, Supply Chain, Marketing and other internal teams to ensure a smooth journey from acquisition through to opening. Identify opportunities to improve construction processes, reduce costs, shorten delivery times and improve the quality and consistency of our openings. Support the integration of sustainable construction practices and innovation across our development programme. Be prepared to get into the detail, solve problems on the ground and take ownership when things don’t go to plan. Person Specification A hands-on, delivery-focused approach with the confidence to take ownership and make things happen. Comfortable working at pace across multiple projects, locations and stakeholders. Commercially minded, with strong judgement around cost, risk, programme and quality. Highly organised, with the ability to manage competing priorities and keep projects moving. A strong communicator who can build effective relationships with internal teams, landlords, contractors and consultants. Confident challenging decisions and solving problems while maintaining positive stakeholder relationships. Practical and proactive, with a willingness to get out on site and deal with issues rather than manage purely from a desk. Comfortable working in a fast-growing, entrepreneurial environment where priorities can change quickly. Passionate about delivering great spaces and experiences for our teams and customers. Aligned to our Wingstop values: Authentic, Entrepreneurial, Fun and Service-Minded. Skills and Experience We want to hear from experienced construction or project management professionals who have a strong track record of delivering new sites and fit-outs in fast-paced, multi-site environments. Essential Ideally 5+ years’ experience as a Construction Manager, Project Manager or similar role delivering new site openings or major fit-out projects. Experience within QSR, hospitality, retail, leisure or another relevant multi-site environment. Strong technical understanding of construction, fit-out, M&E and the wider project delivery process. Strong knowledge of Building Regulations, Fire Safety, Health & Safety and other relevant statutory requirements. Experience managing multiple construction projects simultaneously across different regions. Proven experience managing project budgets, including tendering, contractor appointment, cost control and change management. Experience managing contractors, consultants and wider construction supply chains. Experience managing landlord approvals and working with landlord teams would be highly beneficial. Strong programme and project management skills, with experience identifying and managing project risks. Full UK driving licence and willingness to travel extensively across the UK & Ireland. Desirable (Nice to Have) Experience delivering a high-volume rollout programme for a growing consumer-facing brand. Previous experience within QSR or restaurant development. Experience working with landlord approval processes and licences for alterations. Relevant construction or project management qualifications. Experience incorporating sustainability or ESG considerations into construction projects. Experience developing preferred contractor or consultant networks. Experience working across both new-build and refurbishment projects. At Wingstop, we believe in rewarding and investing in our people. Here's what we offer: Enhanced holiday allowance (25 days + Bank Holidays + Birthday Off) Enhanced company sick pay (2 weeks full pay) 12 Month Rolling Pension Contributions (5% Employer) Enhanced Family Friendly leave Private Healthcare - Enhanced Vitality cover Travel: 45p per mile (EV), 55p per mile (Fuel) Company Laptop & Phone Bonus Base of 20% with potential for higher earnings based on business performance LTIP from your first full year 20-50% Employee discount when dining with Friends & Family Access to our Benefits platform – Lifestyle savings, Recognition & Well-being EAP Wagestream – access to earned wages when you need them Exceptional training and onboarding Career development and progression opportunities Semi-annual conferences and team events Commitment to Diversity and Inclusion We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you. If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and helping us build the next generation of Wingstop restaurants. AI Disclaimer AI can be a useful tool and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience. Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet. #LI-WS
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Hire Manager
Huws Gray
PermanentFull time
Hire Manager in Swinton – Keeps things moving from the first hire to off-hire At Huws Gray Plant & Tool Hire, we take pride in providing a high-quality Plant & Tool hire service - and it’s our people who make that possible. Backed by the strength of the Huws Gray Group, we offer our customers the best branded products, expert support, and a friendly, knowledgeable service. Huws Gray Plant & Tool Hire is on a journey of growth right now, so you’d be joining us at an exciting time with opportunities for development and further progression. Our Hire Managers lead from the front - running a safe, successful, and results-driven hire operation. Based in one of our busy branches, you’ll be part of a team that gets stuck into delivering brilliant service and makes sure every job gets over the line. What you’ll be doing: Driving performance by strong management of your team to hit budget and improve KPIs Building strong customer relationships by delivering great service Overseeing safe and legal transport and distribution of our equipment Making sure all health, safety, and company standards are met across your operation Supporting the wider branch as part of the management team - taking part in stock takes, reports, audits, etc. Ensuring the hire fleet is in excellent condition and is safe and ready for our customers We are happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment for asking. What You’ll Bring: At Huws Gray Plant & Tool Hire, we believe there’s more to you than just what’s on paper. We celebrate individuality and the unique strengths each team member brings. While we’ll provide the training and support to set you up for success as a Hire Manager, you will need prior industry experience to excel in this role. What’s in it for you: We believe great work should be recognised and rewarded. Here’s what you can expect: A strong annual leave allowance, alongside your bank holidays Company bonus scheme, based on performance Contributory pension and life assurance Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas Colleague discount across our group brands Attraction and travel discounts Training and development programmes to support your growth We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships. At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road, or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know. INDMAN
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Shift Manager
Greggs PLC - Stockport, Cheshire
£14.00 per hour which includes a 20p per hour band increment.
PermanentPart time
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\'ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results and maintain the excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fully stocked at all times, with plenty of choice available for our customers Keep the shop looking clean, tidy and presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. We’ll match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\'ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. About Greggs Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us. #VP25
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Category Manager
Sodexo Ltd - Remote
£1 to £1 a year
PermanentPart time
Category Manager Location: Hybrid/Remote Salary: Competitive Contract: Permanent, Full Time About the Role We're looking for an experienced Category Manager to lead the development and delivery of category strategies across the UK & Ireland. You'll be responsible for driving commercial performance, delivering sustainable value, managing supplier relationships, and implementing sourcing strategies that support both regional and global business objectives. Working closely with stakeholders across Supply Management, Finance, Supplier Relationship Management, and global procurement teams, you'll identify opportunities to drive savings, improve profitability, mitigate risk, and enhance supplier performance. What You'll Do Develop and implement category sourcing strategies across the UK & Ireland. Deliver cost savings, commercial value, and improved supplier performance. Negotiate regional agreements and secure the best commercial terms. Manage supplier relationships and identify opportunities for innovation and continuous improvement. Lead a pipeline of category projects and initiatives, ensuring delivery against agreed objectives and timelines. Collaborate with global procurement teams to align local and global category strategies. Drive responsible sourcing and sustainability initiatives across your categories. Ensure compliance with procurement policies, governance requirements, and due diligence processes. Balance the differing business and market requirements across the UK and Republic of Ireland. Build strong relationships with key stakeholders to influence decision-making and maximise value. What We're Looking For 3-5 years' experience in Category Management, Procurement, or Strategic Buying. Proven experience negotiating contracts and managing supplier relationships. Strong commercial awareness and financial acumen. Excellent stakeholder engagement, influencing, and communication skills. Experience working within a matrix or multinational organisation. Degree educated and working towards CIPS, ISM, or equivalent qualification. Desirable Food & Beverage procurement and category management experience. Knowledge of food supply chains, supplier markets, product specifications, and food safety standards. Experience across categories including grocery, dairy, fresh and frozen food, meat and poultry, bakery, soft drinks, and hot beverages. Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached. Ready to be part of something greater? Apply today! About The Company At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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Chef Manager
Holroyd Howe - Cheshire, England
PermanentFull time
Company Description Job Title: Chef Manager Location: Cheshire Contract Type: Full Time Salary: £40K per annum Why Join Us? 28 days holiday (including bank holidays) 3 volunteering days to give back to causes you care about 3 days grandparent leave for those special family moments 24 weeks enhanced maternity leave Bespoke training & development opportunities Pension & life insurance Discounts on high street brands, cinema & holidays via the Perkbox App Wellbeing hub & access to employee assistance programme Free meals while at work Career development through apprenticeships for all experience levels. About the Role: We are seeking a passionate and experienced Chef Manager to lead the kitchen team at Pownall Hall School. You will be responsible for managing day-to-day kitchen operations, delivering fresh, high-quality meals, and ensuring exceptional food service for pupils, staff, and visitors. You will be joining Holroyd Howe, one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school. The safety and wellbeing of the people we serve is at the heart of everything we do. A key element is effective allergen management; achieved through training, communication, and care, we create mealtimes where every pupil has a safe experience. Our mission is simple: to provide our teams with the right skills to succeed in their job and our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients. Job Description Key Responsibilities: Lead kitchen operations ensuring the highest standards of food quality, safety, and presentation Manage and support a small kitchen team, fostering a positive working environment Oversee menu planning, stock control, and supplier relationships Maintain accurate financial records including budgets, ordering, and stock rotation Ensure compliance with all food safety, health & safety, and safeguarding policies Work collaboratively with the school community to provide a friendly and efficient catering experience Accountability for following and championing allergen controls Qualifications Candidate Profile: Previous experience as a Chef Manager or similar role within contract catering, ideally the Independent Education sector Strong kitchen management and leadership skills Passionate about using fresh, seasonal ingredients to create balanced, appealing menus Excellent organisational and communication skills Knowledge of food safety standards, allergen management, and sustainability best practices Additional Information We pride ourselves on: People first We’re a company of individuals, united in doing our best for our clients. Great food, always Using only the best ingredients, our food is fresh, authentic and tailored to each school, age group, and specific needs and preferences. Food education We educate pupils through food, encouraging them to understand and develop their own personal tastes and make informed food choices. Respect in everything we do Our respectful codes of conduct inform how we behave towards our clients and customers, suppliers and business partners, and each other. Fresh thinking New ideas for food, service and ways of working help us maintain our position as creative leaders in school catering. In order to be considered for this role you must be able to demonstrate that you have the Right to Work in the UK. Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and young people and expect all employees to share this commitment. All roles within Holroyd Howe involve regulated activity. It is a criminal offence for individuals barred from working with children to apply for such roles. An Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check will be required for all successful applicants. Shortlisted applicants will be asked to provide information about relevant criminal offences and will be subject to an online search of publicly available information. This search helps identify any issues that may affect suitability to work with children. This appointment is offered on the return of satisfactory professional references. INDVIP
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Operations Manager
Mitie
PermanentFull time
Purpose of the Role The Ringfenced Operations Manager is a critical leadership role within the Ringfenced Accounts Pillar of TSOC, providing clear accountability, operational oversight, and strategic direction for key bespoke customer accounts. The role is responsible for ensuring contractual obligations, service levels, and customer expectations are consistently achieved through effective performance management, resource coordination, risk mitigation, and continuous improvement initiatives. Acting as the central point of leadership between account teams and operational delivery functions, the Operations Manager will proactively manage operational challenges, resolve escalations, and maintain alignment between service delivery and customer requirements. A key aspect of the role is to strengthen governance, improve operational resilience, and identify opportunities to standardise processes and integrate ringfenced accounts into the wider TSOC Customer Service, Scheduling, and Supply Chain pillars where appropriate. This will support greater efficiency, consistency, and scalability while preserving the tailored service requirements of each account. Key Responsibilities Operational Management -Provide operational leadership and accountability for all assigned Ringfenced Accounts within TSOC. -Ensure contractual obligations, service levels, KPIs and customer expectations are consistently achieved. -Oversee end-to-end service delivery, coordinating activities across Customer Service, Scheduling, Supply Chain and operational delivery teams. -Monitor workload, resource allocation and service performance to ensure operational resilience and effective delivery. -Identify and mitigate operational risks, ensuring business continuity and proactive issue management. -Act as the senior escalation point for operational incidents and customer concerns, driving timely resolution. Team Leadership -Lead, coach and develop operational teams supporting Ringfenced Accounts to achieve high performance. -Set clear objectives and performance expectations aligned to customer and business outcomes. -Conduct regular one-to-ones, performance reviews and development discussions. -Foster a culture of accountability, collaboration, continuous improvement and customer focus. -Support succession planning and capability development within the Ringfenced Accounts Pillar. Customer & Stakeholder Management -Build and maintain strong working relationships with customer representatives, account teams and key internal stakeholders. -Act as the primary operational contact for assigned Ringfenced Accounts. -Provide customers and senior stakeholders with clear updates on performance, risks, issues and improvement activities. -Manage operational escalations professionally, ensuring effective communication and resolution. -Represent TSOC in customer governance meetings, service reviews and operational performance discussions. Performance Management & Continuous Improvement -Monitor and analyse operational performance against agreed KPIs, SLAs and contractual commitments. -Identify trends, recurring issues and opportunities for service improvement. -Conduct root cause analysis and implement corrective and preventative actions. -Drive operational excellence initiatives that improve customer outcomes, efficiency and service quality. -Support the standardisation of processes and adoption of best practices across Ringfenced Accounts. Reporting & Governance -Produce accurate operational reports, dashboards and management information for customers and senior leadership. -Maintain effective governance controls and ensure compliance with contractual, regulatory and organisational requirements. -Lead regular performance reviews, operational risk assessments and service governance meetings. -Ensure data quality, audit readiness and adherence to reporting standards. Strategic Contribution -Support the delivery of TSOC strategic objectives and transformation initiatives. -Identify opportunities to integrate Ringfenced Account activities into centralised Customer Service, Scheduling and Supply Chain functions where appropriate. -Contribute to business planning, resource forecasting and operational growth strategies. -Champion innovation and continuous improvement to enhance service delivery, customer experience and operational efficiency. Skills & Qualifications Essential -Experience managing customer-facing operational teams within a service delivery environment. -Proven ability to manage contractual performance against KPIs and SLAs. -Experience dealing with senior stakeholders and customer escalations. -Strong analytical skills with the ability to interpret performance data and drive improvement actions. -Demonstrable experience leading change and continuous improvement initiatives. Desirable -Experience within facilities management, technical services, contact centre or service operations environments. -Knowledge of CAFM systems, scheduling platforms and workforce planning. -Prince2, Lean, Six Sigma or equivalent continuous improvement qualifications.
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