Assistant General Manager
urbanbubble - Manchester
£36,000 - £47,000 per annum
PermanentFull time
Job Advert Hey there! Ready to make a difference? At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. We've partnered with Starlight to operate one of their standout developments, Spectra in Salford Quays, and we're now looking for an Assistant General Manager to help lead the community and support the continued success of the development. This role will be employed by Starlight, with urbanbubble responsible for the day-to-day operations, team, and resident experience. You'll work closely with both teams, getting the best of urbanbubble's culture and ways of working, alongside the opportunity to shape something new with Starlight. About the development Spectra is a collection of 393 contemporary homes set within MediaCityUK, offering a distinct quayside living experience shaped around modern lifestyles. Designed as a private, members-style environment, Spectra brings together beautifully considered spaces, premium amenities, and a discreet, high-touch service. Residents benefit from features including concierge, co-working lounges, a fully equipped gym, private dining spaces, and a landscaped courtyard garden - creating a seamless, community-focused living experience. If you love building teams, creating exceptional environments, and delivering standout service, this is a brilliant opportunity to play a key leadership role within a flagship development. What you’ll be doing As Assistant General Manager, you'll work closely with the General Manager to deliver the operational, commercial and customer success of the development. You'll lead from the front, support and develop the onsite team, drive resident satisfaction, and ensure the building operates safely, efficiently and to the highest standards. You'll act as the General Manager's deputy, taking ownership of the day-to-day operation of the building and stepping into the lead role when required. Operational & Building Management - Support the General Manager in overseeing the day-to-day operation of the development - Ensure exceptional standards are maintained across all resident-facing and back-of-house areas - Oversee resident services including parcel management, amenity bookings, housekeeping and key security - Manage contractors and service partners to ensure works are completed safely, efficiently and to a high standard - Support the management of budgets, purchase orders, invoices and operational expenditure - Contribute to client reporting, operational reviews and continuous improvement initiatives Asset Management & Compliance - Take ownership of key compliance activities and statutory inspections across the development - Help maintain a safe, compliant and well-managed environment for residents, team members and contractors - Support building inspections, risk assessments and compliance audits - Work closely with Facilities Management teams to ensure high asset standards are maintained - Monitor contractor performance and ensure all regulatory and contractual obligations are met - Act as a senior operational lead during incidents, escalations or emergency situations Team Leadership & Development - Lead, coach and support the onsite team to deliver exceptional service - Conduct regular one-to-ones, team meetings and performance reviews - Create a positive, engaged and high-performing culture - Support recruitment, onboarding and development of team members - Lead by example and act as a role model for urbanbubble's values and behaviours Resident Experience & Engagement - Support the delivery of an exceptional resident experience at every touchpoint - Work with the Community Host team to create a welcoming, engaging and inclusive community - Help shape and deliver resident engagement initiatives, events and communications - Drive resident satisfaction, online reviews and retention performance - Deliver ESG and social value initiatives that enhance the community experience Performance & Reporting - Support the delivery of occupancy, resident satisfaction and retention targets - Monitor KPIs and operational performance metrics - Identify opportunities to improve service delivery and operational efficiency - Assist with weekly, monthly and quarterly reporting requirements - Build strong relationships with clients, residents and stakeholders What we’re looking for - Experience within residential property management, Build to Rent, PBSA, co-living, hospitality or a similar customer-focused environment - Strong knowledge of building operations, compliance and Health & Safety requirements - Experience leading, coaching and developing people - A customer-first mindset with a passion for delivering exceptional service - Strong commercial awareness and experience managing budgets and contractors - Excellent organisational and problem-solving skills - A confident communicator who can build strong relationships with residents, clients and colleagues - The ability to remain calm under pressure and make sound decisions - High energy, drive, and a proactive approach Desirable - Experience in a Build to Rent environment - TPI BTR Level 4 qualification - ARLA qualification - IOSH Managing Safely or other Health & Safety qualification - First Aid, Fire Marshal or Mental Health First Aid qualification What’s in it for you You’ll play a key role in shaping a brand-new partnership and community, with the backing, support and expertise of urbanbubble alongside Starlight. You’ll also have access to a great range of benefits, including: - Birthday day off, wellbeing hour & enhanced annual leave - Pension & medical cover - Enhanced family leave & sick pay - Paid volunteering day & regular socials - Study support & career development opportunities - Employee assistance & counselling support - Cycle to work scheme Why this role? This is a unique opportunity to: - Play a key leadership role within a flagship development at the heart of MediaCityUK - Work alongside an experienced General Manager and develop your leadership career - Become a trusted deputy with real responsibility and influence - Deliver a premium, members-style living experience - Help shape a new client partnership and community - Gain exposure to both urbanbubble and Starlight, broadening your experience and career opportunities If you’re excited about making a real impact and being part of something new, we’d love to hear from you. INDMED
Read more
Contract/Sustainability manager
Mitie
PermanentFull time
Job Title: Contract / Sustainability Manager Reporting to (position) Location Key Account Manager Site based at Manchester Airport Main Job Objectives: The role will be responsible for developing a sustainability strategy, which will incorporate key recycling solutions across the airport, creating and driving a culture of improvement and innovation in all aspects of waste management activity, engagement with concessions and tenants, working collaboratively with site-based facilities teams, incorporating energy and water initiatives and delivering on Manchester Airports environmental objectives. Strategic responsibilities · To design and create a recycling strategy in partnership with Manchester Airport and Mitie's Key Account Manager to deliver against the key objectives · To proactively engage, communicate, and collaborate with key Manchester Airport Stakeholders in improving waste and recycling performance across the airport · To proactively engage, communicate, and collaborate with concessions and tenants · To introduce innovation and waste technology across the current waste service to improve the overall environmental performance and reduce disposal costs · Proactive review of all suppliers and service provision and costs to ensure best practice and costs are implemented · To work with Mitie's Key Account Manager to provide waste data analysis, identifying key trends and providing detailed feedback to Manchester Airport Operational responsibilities · Line management responsibility for the site based waste team · To manage waste and recycling sub-contractors, including health and safety, compliance and airside security requirements · To work with the operational delivery teams to ensure the application of appropriate waste and recycling compliance and approaches are adhered too · To help to provide training and education for all personnel involved in the handling and disposal of waste and recycling across the airport · Maintain and continually review all processes and systems currently in place and to assist with any proposals for improvements required
Read more
Supplier Relationship Manager
urbanbubble - Manchester
£45,000 - £55,000 per annum
PermanentFull time
Role overview What you'll be doing As our Supplier Relationship Manager, you'll be responsible for ensuring our supplier contracts continue to deliver value long after they've been awarded. You'll act as the central link between suppliers, site teams and stakeholders, helping everyone work together effectively while ensuring suppliers deliver on their contractual commitments. Contract governance and performance management - Own the quarterly review programme for all centrally managed supplier contracts, planning, facilitating and following up on review meetings. - Review supplier performance information and management reports, identifying trends, risks and opportunities before formal reviews take place. - Monitor KPIs, service levels and contractual commitments, ensuring suppliers are delivering what they've promised. - Calculate and manage applicable service credits where performance standards have not been achieved. - Monitor contract scope and identify unauthorised changes, scope creep or services being delivered outside agreed arrangements. - Manage supplier performance concerns through formal contractual processes when required, including performance improvement plans and escalation procedures. - Track actions and commitments made by suppliers and ensure they are delivered. - Provide guidance on contractual obligations and work with stakeholders to resolve contract-related queries. - Lead annual price review processes, reviewing supporting evidence, validating contractual entitlements and negotiating where appropriate. - Help ensure supplier reviews and contract activities are planned and balanced across the year as our portfolio grows. Supplier relationship management - Be the central point of contact for contractual and relationship management matters with our key suppliers. - Build positive, professional relationships that encourage collaboration, innovation and continuous improvement. - Identify opportunities to improve service quality, increase efficiency and achieve better value from existing contracts. - Support the resolution of payment and purchase order queries in partnership with Finance and operational teams. - Monitor supplier compliance documentation and ensure records remain up to date. Supporting our sites and teams - Act as an escalation point for supplier-related issues raised by operational teams. - Help colleagues understand supplier contracts, service scopes and change control processes. - Visit sites to build relationships, understand operational challenges and identify opportunities for improvement. - Ensure any contract changes are managed through the correct governance and approval processes. - Support the successful onboarding of new sites onto centrally managed contracts, working closely with mobilisation teams, suppliers and site teams. Contract renewals and lifecycle management - Lead renewal planning for centrally managed contracts, assessing supplier performance, commercial value and business requirements. - Make recommendations on whether contracts should be renewed, extended or retendered. - Maintain contract renewal pipelines and ensure no agreement lapses or auto-renews without a considered decision. - Support tender and sourcing activity by sharing performance insights, lessons learned and supplier feedback. Reporting and commercial insight - Produce clear and meaningful reporting on supplier performance, contract risks and relationship management activities. - Support client reporting by providing accurate updates on supplier performance across their portfolios. - Identify common trends, recurring issues and opportunities for improvement across the supplier base. - Use data and insight to support better decision-making and stronger supplier outcomes across the business. What we're looking for We're looking for someone who can combine strong commercial awareness with excellent relationship-building skills. You'll be confident working with suppliers, site teams and senior stakeholders, and comfortable balancing collaboration with accountability. Essential - Experience in contract management, supplier relationship management or a similar procurement-focused role. - A strong understanding of commercial contracts and how to manage suppliers against contractual obligations. - Knowledge of FM or property management supplier markets, such as cleaning, security, M&E or similar service sectors. - Proven experience building positive supplier relationships while effectively managing performance expectations. - Strong organisational skills with the ability to manage multiple suppliers, sites and priorities simultaneously. - Confidence communicating with colleagues and stakeholders at all levels of the business. - Excellent written and verbal communication skills. - Strong commercial awareness and the ability to interpret contractual terms and obligations. - Experience managing supplier performance through KPIs, SLAs, performance reviews and improvement plans. - Experience leading contract renewal activities and making commercially informed recommendations. Desirable - Experience using contract lifecycle management systems such as Gatekeeper or similar platforms. - CIPS qualification, or working towards one. - Experience within Build to Rent, residential leasehold, property management or student accommodation environments. - Exposure to investor or client-facing governance environments. Who you are At urbanbubble, we're just as interested in how you work as what you've done. You'll likely be someone who: - Builds strong relationships and communicates with confidence. - Enjoys solving problems and finding practical solutions. - Is commercially minded and naturally curious about how things can be improved. - Has the confidence to challenge where necessary while maintaining positive working relationships. - Takes ownership and follows through on commitments. - Is organised, proactive and comfortable managing competing priorities. - Enjoys working collaboratively with people across different teams and disciplines. - Can balance attention to detail with the bigger commercial picture. Why urbanbubble? We're passionate about creating vibrant places where people love to live, work and visit. Our people are at the heart of everything we do, and we're proud of our collaborative, supportive and ambitious culture. This is an opportunity to join a growing procurement function and make a genuine impact. You'll have the freedom to shape how supplier relationship management evolves at urbanbubble while working alongside passionate colleagues who care about doing things the right way. If you're excited by the idea of building lasting partnerships, driving performance and helping create better outcomes for our clients and communities, we'd love to hear from you. The role is based in Manchester at our offices in the Northern Quarter and we offer hybrid working! urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process. INDHIG
Read more
Guest Service Manager
Heeton Hospitality UK
£28,724.80 to £28,724.80 a year
PermanentFull time
When guests enter one of our hotels, they walk into a genuinely memorable experience. As Guest Service Manager you’ll deliver this through managing all aspects of the front office ensuring high standards are maintained. You’ll also create a warm atmosphere that makes our guests feel at home in any location. This position is part of the Front office team and is directly accountable to the Hotel Operations Manager. You are responsible for supporting the day-to-day operations. Your day-to-day Liaising between the Housekeeping and Maintenance departments and managing day-to-day staffing requirements, planning/assigning work. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties Promote teamwork and quality service through daily communication and coordination with other department heads May assist with projects and assist various departments during high-volume periods Review daily reports identifying opportunities within the hotel Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk Ensure your Reception team delivers great service, professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies Perform duties as necessary, including supporting departments to ensure guest satisfaction Comply with special needs and requests of the guests, VIPs and repeat visitors Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents) Developing and maintaining procedures for the hotel Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner Train team members on front office procedures and serve as a central communications point during emergencies/crises Perform other duties as assigned and serve as Manager on Duty What we need from you Previous experience in IHG branded hotels in reception or reception management/supervisory positions Outstanding communication and interpersonal abilities Excellent organizational skills Must speak fluent English Why you should apply Exclusive access to the employee recognition & reward scheme - Heeton Rewards Service-based annual leave (increasing up to a maximum of 5 extra days) Employee & Friends/Family discounted rates at Heeton-operated hotels and IHG employee travel Programme Life Assurance, Income Protection and Employee Assistance Programme Referral scheme Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more Heeton is an expanding company which offers excellent career, training and development opportunities Fantastic career potential with one of the UK's fast-growing hotel operators Retention bonus on completion of 6 and 12-month service A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are near, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
Read more
Senior Project Manager
Government Recruitment Service - Chadderton
£45,900 to £45,900 a year
PermanentFull time
Can you lead complex projects, keeping delivery on track while managing risks, resources and priorities? Have you successfully worked with stakeholders and project teams to deliver change and achieve meaningful benefits? Are you a confident and motivated leader who can inspire others and champion effective project delivery? If so, we’d love to hear from you! You will join a dynamic project delivery team within DVSA, responsible for delivering medium to large-scale projects that support organisational priorities and improvements. Working collaboratively with project teams, subject matter experts, suppliers and senior stakeholders, the team ensures projects are effectively planned, governed and delivered to agreed standards. The team plays a key role in managing risks, resources, dependencies, communications and benefits, while ensuring robust governance and assurance throughout the project lifecycle. You will also contribute to developing the wider Programme and Project Management (PPM) community, championing effective delivery methodologies and supporting the professional development of colleagues. This is an opportunity to work in a collaborative environment where you can lead meaningful change, influence stakeholders and help shape successful project delivery across DVSA. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at DVSA: Working for the Driver and Vehicle Standards Agency | Civil Service Careers To manage the delivery of medium to large projects, major sub-projects of programmes or workstreams within projects. To support Programme Managers with significant and challenging Portfolio activities and to manage Delivery Teams providing specialist support, guidance and hands-on delivery across the DVSA Change Portfolio. To understand and champion the use of DVSA’s preferred delivery methodologies, Governance and Assurance across the Change Portfolio, PPM Community and its wide range of stakeholders. To support the Head of Profession with the development and improvement of the Programme and Project Management Community by demonstrating and best practice and shared learning. Your responsibilities will include, but aren’t limited to: Leading medium to large projects in line with DVSA governance, assurance and delivery standards. Planning and monitoring project delivery, managing resources, risks, issues and dependencies. Producing key project documentation, including initiation documents, plans and closure reports. Providing clear project reporting to Project Boards and senior stakeholders. Leading, motivating and developing project teams, providing direction, support and guidance. Building strong stakeholder relationships across teams, suppliers and delivery partners. Managing change, communications and benefits to support successful project outcomes. Championing project delivery best practice, supporting capability across the PPM community. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Read more
Assistant Admin Manager
NHS Jobs - Manchester
£27,000 to £30,000 a year
PermanentFull time
Assistant Administration Manager 37.5 hours per week Based in our Manchester office M3 The Assistant Administration Manager will have the responsibility to support The Administration Manager in the operational management of the Patient Healthcare Advisors that undertake the administrative functions supporting of the operational teams. The Assistant Administration Manager will be responsible for maintaining effective working relationships with the team to ensure the sustained delivery of key operational targets and will be responsible for ensuring patients receive timely access to elective services, this includes referral management, appointment booking, procedure scheduling, appointment management and outpatient clinic scheduling. The Assistant Administration Manager will work with Patient Healthcare Advisors to ensure that they deliver a high-quality service ensuring adherence to the Patient Access Policy. Manage performance of all PHAs and keep their performance efficiencies above 80%. Provide daily updates and reports on performance and monitor agreed actions to ensure delivery. Identify in timely manner to the Administration Managers any risks to agreed delivery. Support the Administration Manager on external meetings with commissioners where required. Develop and sustain good relationships and work closely with other departments. Provide support to identified projects. To support in the investigation of informal and formal complaints, ensuring learning is disseminated and actioned within the team. Any other duties/responsibilities as delegated by Management Team to support the function and development of the service. Role Requirements Good communication, presentation & interpersonal skills. Strong prioritisation skills with the ability to manage competing demands. Self motivated, highly organised, ability to remain focused under pressure Able to influence, inspire, and effectively work with those around you Performance Management skills. Ability to identify key performance indicators Who we are Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. We live by four core values: Caring – Respect and compassion in everything we do Inclusive – Empowering diverse voices and teamwork Evolving – Driving continuous improvement and innovation Ambitious – Striving for high standards and real impact Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help. Benefits 5 weeks holiday plus bank holidays, plus an extra day off for your birthday Excellent work-life balance NHS Discount & Support Schemes Employee Assistance Programme Sick pay, enhanced maternity/paternity leave Salary sacrifice schemes (electric car, cycle to work) Life insurance (3x salary), healthcare cash plan, charitable giving scheme Apply today to join an innovative team and make a real difference in care.
Read more
Regional Facilities Manager
urbanbubble - Manchester
£55,000 - £65,000 per annum
PermanentFull time
Job Advert We’re searching for an incredible Regional Facilities Manager to join the team to support our incredible Build to Rent portfolio across Manchester, Liverpool, Leeds, outer London! We’ve partnered with Starlight to operate their developments, and we’re now looking for a Regional Facilities Manager to bring them to life! This role will be employed by Starlight, with urbanbubble responsible for the day-to-day operations, team, and resident experience. You’ll work closely with both teams - getting the best of urbanbubble’s culture and ways of working, alongside the opportunity to shape something new with Starlight. You willbe responsible for the regional delivery of FM services to all developmentsunder management, alongside onboarding and mobilisation of new assets inconjunction with other departments and key stakeholders. What do we offer? - We offer amazing benefits such as a basic salary of up to £65,000, enhanced familyleave policies, cycle to work scheme, season ticket loan, Pet lovers Friday,enhanced sick pay, study support and much much more. - Wealso offer enhanced annual leave including your birthday day off and a day offwhen you buy your house - we believe that you deserve to celebrate specialmoments with your loved ones. Family always comes first at ub! What will you do? - Ensure that all FM related objectives are completed in a timely way in accordance with customer standards and SLA’s - Ensure the team maintain a proactive solution driven work ethic - Provide quarterly reports showing regional performance measurement, objectives and trends - Oversee the timetable and completion of all HSE inspections - Oversee the compliance of regional planned maintenance works on - Control regional operating spend in line with annual budget - Work closely with the commercial team to achieve best possible value, assist with all projected spend analysis - Manage regional supplier resources to ensure service contracts are in place, - To act as a role model for the values and key behaviours across the organization. - Work closely with the mobilisation team throughout the go live planning and subsequent recruitment of staff What are we looking for? - Proven experience in a regional FM role in Residential/Hotels - M&E planning with a focus on statutory compliance - Team supervisory experience - Supply chain governance - Budget planning and forecasting of £8m+ - IOSH Managing Safely - Planning Project Qualifications - BIFM level 4 - Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided). We’re not your usual property company.We’re the North West’s leading property managing agent! Aturbanbubble, we’re redefining the way properties are run through communitybuilding, customer care, and innovation. Thanks to our team, that deliversoutstanding customer experiences, we’re proud to serve 14,000 residents andgrowing. We’re looking for bold, ambitious, resourceful team members to manageand create communities. We want to unlimit what our customers expect, whilstunleashing your true potential. So, whatdo you say – interested? Applynow and join a fantastic organisation that truly believe that our people shouldbe at the heart of all our decisions! We arean equal opportunity employer, and invite applicants to contact us to identifyany additional support you may need during the recruitment process. INDHIG
Read more
Front Office Manager
IHG Hotels & Resorts - Manchester
PermanentFull time
We’re on the lookout for a passionate and hands-on Front Office Manager (Full-Time) to lead our team and bring their energy to the Kimpton Clocktower Hotel! Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary. As our Front Office Manager, reporting to the Front Office Lead, you’ll be at the heart of the action - leading your team, driving results and creating memorable experiences for every guest. Your role will include the following responsibilities: Leading the Front Office operation from the front, with full responsibility for reception, guest services and seamless check-in and check-out experiences. Being highly visible and hands-on at the front desk, engaging with guests and supporting the team throughout each shift - this is a front desk-based role, not an office-based position! Leading, coaching and developing the Front Office team to deliver consistently high service standards, strong engagement and operational excellence. Managing rotas, staffing levels and departmental performance to maintain effective coverage, productivity and control of labour costs. Taking ownership of guest feedback and escalations, resolving concerns confidently and using insight to improve the guest experience. Working closely with Housekeeping, Reservations and other departments to maximise room readiness, coordinate guest requests and ensure smooth communication across the hotel. Ensuring compliance with hotel policies, procedures and health and safety standards, while monitoring departmental standards, systems and controls. We want a true guest-pleaser - a leader who thrives on delivering unforgettable experiences and brings out the best in their team. Plus, we’re looking for someone who has… Proven experience as a Front Office Manager or an experienced Assistant Front Office Manager ready to take the next step in a similar hotel environment. Experience leading Duty Manager shifts – looking after the safety and comfort of the entire hotel including our colleagues and guests. Strong leadership experience, with a track record of coaching, developing and motivating guest-facing teams. Excellent communication and guest service skills, with the confidence to manage complex situations and make effective operational decisions. Strong commercial and organisational skills, with the ability to manage departmental priorities, staffing and performance in a busy operation. Strong knowledge of hotel property management systems (experience of using Opera or Opera cloud is a plus!), Front Office procedures and operational controls. A clear focus on delivering memorable guest experiences, maintaining high standards and driving continuous improvement. Joining the Kimpton family isn’t just about providing our guests with excellent service - we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why ! We can offer you… Financial Perks: Up to £42,000.00 per annum, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime. Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer. Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more. Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders. Refer a Friend: Share the opportunity and reap rewards when your friends join! If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today! Check out our Instagram page @kimptonclocktower to see more. As a Front Office Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading your team and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences. You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Read more
Assistant Night Manager
IHG Hotels & Resorts - Manchester
PermanentFull time
The Manchester Deansgate Hotel is on the lookout for a dynamic Assistant Night Manager. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service. We are looking for someone who can work 39 hours over 5 nights. As an Assistant Night Manager (Full-Time), you can expect to carry out the following duties… Supporting the Night Manager and leading the night team (you will help coordinate the shift, allocate duties, support colleagues and ensure the front office operates smoothly throughout the night) – previous experience in a night reception, front office supervisory or similar hotel role would be ideal. Overseeing the overnight guest journey (you will support late arrivals and early departures, monitor service standards and step in to resolve more complex guest requests or complaints) – you will be confident making decisions, managing service recovery and creating a positive experience for every guest. Maintaining a safe and secure hotel overnight (you will coordinate relevant checks, respond appropriately to incidents and ensure accurate records and handovers are completed) – a strong understanding of health and safety, security and emergency procedures would be beneficial. Completing night audit and operational tasks (you will review reports, support cash and system checks, monitor the reception desk and ensure key information is ready for the morning team) – experience using Opera or a similar hotel system would be an advantage. Helping the team deliver consistently high standards (you will coach and support colleagues, provide clear shift handovers and work closely with other departments to keep the hotel running smoothly) – you will be organised, approachable and comfortable taking responsibility when the Night Manager is unavailable. At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive…. Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal. Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you! Y ou must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Read more
Assistant Property Manager
urbanbubble - Manchester
£28,000 - £33,000
PermanentFull time
Role overview We’re searching for an incredible Assistant Property Manager to join our team! You will act as the first point of contact for the team’s enquiries in a fast paced, reactive environment, ensuring a first class experience is delivered. What do we offer? • We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much much more! • We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub! What will you do? Property Management • To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements • To act as the first line for all customers, dealing calmly and confidently with reactive issues, following them through to resolution (or escalating as appropriate). • To receive, review and feedback key concerns from weekly property inspections carried out by onsite staff, with the appropriate follow-up. • To work in partnership with the PM in the delivery of day-to-day planned, reactive and cyclical maintenance and any works, acting as the daily point of contact for contractors. • To support residents on site with their queries such as noise and ASB complaints, seeing issues through to resolution, liaising with third parties as required. • To co-ordinate the processing of insurance claims in a timely manner. • To effectively manage the site service schedule and planned maintenance schedule in line with required works and statutory compliance requirements. • To ensure all sites as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICs, TPI as well as all compliance and Health and Safety regulations • To support key processes such as section 20’s, with oversight of enquiries such as contract renewals, utility renewals, insurance claims and renewals, H&S reports and accompanying actions. • To provide information for Management Information Packs and work with the Legal and Compliance team for Leaseholders and Solicitors prior to the sale of a leasehold property, responding to customer enquiries as required. Customer Partnership • To build and maintain client relationships to develop strong and lasting partnerships and loyalty, with high levels of quantifiable customer satisfaction. • To liaise with tenants, landlords, directors, contractors and other parties to ensure all services are delivered to the highest standards and expectations are fully met. Financial Management • To manage all works and spends in line with budget, maintaining close oversight and control. What are we looking for? • Experience working within a fast paced customer service environment • Residential property management experience is hugely advantageous, but not essential. • Knowledge of principles of customer service excellence. • Strong organisation skills and the ability to manage multiple and often conflicting deadlines. We’re not your usual property company. We’re the North West’s leading property managing agent! At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested? Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown some individuals are less likely to apply to jobs unless they meet every single qualification. At ub we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. We are an equal opportunity employer so we invite applicants to contact us to identify any additional support you may need during the recruitment process. Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions! INDMED
Read more