Private Client Tax Manager
Infinity Recruitment Consultancy Ltd - Birmingham
£55,000 to £75,000 a year
On-sitePermanentFull time
We're pleased to be supporting our Birmingham based client who are looking for an experienced Private Client Tax Manager to join their growing team. This is a full-time permanent position, working Monday to Friday,8.30am – 4.30pm (flexible working hours available) You'll manage a portfolio of private clients, deliver high-quality personal tax compliance and advisory services, and support the development of both clients and colleagues. Key Responsibilities for the Private Client Tax Manager position Manage a portfolio of personal tax clients. Deliver advice on Income Tax, Capital Gains Tax, Inheritance Tax, Trusts & Estates, HMRC enquiries, and International Tax. Review tax computations and identify planning opportunities. Mentor and develop team members. Support business development and build strong client relationships. About You ACA, ACCA and/or CTA qualified. Strong experience in personal tax and client portfolio management. Excellent communication and technical skills. Commercially minded with a proactive approach. Live within commuting distance. Flexibility to work outside normal hours when required What’s on Offer for the Private Client Tax Manager role:- In return, our client is offering a salary of up to £75,000 (depending on level of experience), 28 days annual leave plus statutory holiday, 5% pension, hybrid working model, private medical insurance, electric car / cycle to work scheme, volunteering day, personal development, employee assistance programme and the chance to join an employee centric business that values work / life balance. If you're looking to join a collaborative and forward-thinking firm where you can make a real impact, we'd love to hear from you. Send your CV now for consideration and review. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.
Read more
Technical Manager - Chemistry Organics
ALS Global - Coventry
On-sitePermanentPart time
We are seeking a highly skilled Chemistry Organics Technical Manager to support the Chemistry Operations Manager in delivering exceptional Quality and Technical Management at our Coventry site. This role is central to ensuring our laboratory continues to produce results that are robust, reliable, and legally defensible, maintaining our reputation for scientific excellence. If you are an experienced chemistry professional with a passion for quality systems and technical leadership, we would be delighted to hear from you. The Day to Day Maintain and continuously improve the company's quality management system, ensuring compliance with ISO 17025, MCERTS and associated quality procedures. Conduct technical reviews of NCW and AQC investigations. Review method control charts and approve limit changes where required. Evaluate proficiency testing (PT) performance. Monitor analyst competence and Continuing Professional Development (CPD) records. Approve Annual Method Reviews, operating procedures, methods and other quality documentation. Authorise Chemistry test reports. Support the development and improvement of analytical methods. Review and approve new solutions. Collaborate with Chemistry teams to resolve technical issues and maintain high standards of analytical quality.
Read more
Business Developer / Operational Manager
EZ Private Limited - Birmingham
On-siteContractFull time
We are seeking a versatile Operations Manager /Business Developer to drive both the daily logistics and commercial growth of our Coleshill-based logistics and Courier business. In this dual role, you will oversee fleet scheduling and operational workflows while actively pitching services to secure new B2B contracts. The ideal candidate will have a strong background in transport operations combined with proven B2B sales experience.
Read more
Service Delivery Manager - Dispatch
ISS Facilities Services - Birmingham (West Midlands)
On-siteContractFull time
Service Delivery Manager - Dispatch Contract: Key Account Network Location: Birmingham, B37 7YE Hours of work: 40 Contract Type: Fixed Term Contract - 6 months We are seeking a Service Delivery Manager - Dispatch to deliver reactive PPM requirements and operational activities within a high-volume work order environment. The successful candidate will be responsible for ensuring effective service delivery, maintaining high levels of customer satisfaction, and supporting operational excellence. Job Description We are looking for a proactive and experienced leader who can oversee service performance, manage stakeholder and supplier relationships, lead service teams, and ensure contractual commitments, SLAs, and KPIs are consistently achieved. The role requires strong decision-making skills, a customer-focused mindset, and the ability to perform effectively in a fast-paced environment. Key Responsibilities Lead and manage day-to-day service delivery and dispatch operations. Deliver reactive PPM requirements and support operational activities within a high-volume work order environment. Monitor, manage, and report on SLA and KPI performance, implementing improvements where required. Build and maintain strong relationships with customers, stakeholders, and suppliers. Manage service escalations, major incidents, and problem resolution activities. Lead, coach, and develop service teams to achieve high levels of performance. Drive continuous improvement initiatives to enhance service quality, efficiency, and customer experience. Support resource planning, budgeting, service optimisation activities, and ensure compliance with company policies, processes, and industry best practices. Professional and Personal Competencies/Qualifications Proven experience in Service Delivery and Operations. Strong leadership and people management skills. Excellent communication and stakeholder management abilities. Strong supplier and stakeholder engagement experience. Experience using Maximo. Experience with metrics tracking and performance reporting. Understanding of FM Soft Services. Ability to manage priorities, resolve issues, and make informed decisions under pressure. Customer-focused mindset with a commitment to service excellence. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Read more
Supported Living Registered Manager
CS UK Recruitment Ltd - B23 6UB
£45,000 to £50,000 a year
On-sitePermanentFull time
An exciting opportunity has become available for an experienced Supported Living Registered Manager to lead two supported living services located in Birmingham and Coventry, working for one of the UK's leading healthcare provider This is a rewarding leadership role with an established provider committed to delivering exceptional, person-centred care for adults with complex support needs **To be considered for this position you must hold a Level 5 Diploma in Leadership for Health & Social Care (or be working towards it)** As the Manager your key responsibilities include: • Provide inspirational leadership across Supported Living services • Maintain full compliance with CQC regulations, legislation and best practice • Drive continuous improvement and achieve outstanding quality standards • Lead, mentor and develop multidisciplinary teams through coaching, supervision and performance management • Oversee safeguarding, risk management, audits, governance and quality assurance processes • Build and maintain strong relationships with Local Authorities, Integrated Care Boards (ICBs), Commissioners, Housing Associations and external stakeholders • Manage budgets, occupancy levels and service performance • Promote a positive culture focused on dignity, respect, inclusion and person-centred care • Support the continued growth and development of the services The following skills and experience would be preferred and beneficial for the role: • Previous experience as a Registered Manager or Service Manager within Supported Living (essential) • Proven experience supporting adults with Learning Disabilities, Autism, Mental Health needs and other complex behaviours • Excellent understanding of CQC regulations, governance and safeguarding • A track record of successfully leading, motivating and developing high-performing teams • Strong organisational, communication and problem-solving skills • A full UK Driving Licence and willingness to travel between services The successful Manager will receive an excellent salary of £45,000 - £50,000 per annum – Pay frequency is monthly. This exciting position is a permanent full time role working on days. In return for your hard work and commitment you will receive the following generous benefits: • Genuine career progression opportunities • Ongoing training and professional development • Supportive and experienced senior leadership team • Pension scheme • Generous annual leave entitlement • The opportunity to lead services that genuinely transform people's lives Reference ID: 7382 To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk Talk to us - Jupiter Recruitment on WhatsApp Our WhatsApp number is - 07856209032
Read more
General Manager - Parts Logistics
Unipart Group - Tamworth
£80,000 to £95,000 dependant upon experience, plus 33 days holiday, car allowance, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme
PermanentFull time
Job Advert General Manager - Parts Logistics Tamworth £80,000 to £95,000 dependant upon experience, plus 33 days holiday, car allowance, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role As General Manager you will be fully accountable for the performance and management of warehouse operations. This role offers the opportunity to define, plan, manage and sustain organisation and operational change and transformation projects that will truly make a difference. A full ‘360’ role, you will manage all aspects of the Distribution Centre covering inbound and outbound processing, warehouse management, distribution management, internal quality control, returns processing and stock integrity, safety, budget, Unipart Way, and compliance. Managing and delivering objectives through effective process management and leadership of your team, you will ensure that all customer SLA and KPIs are met and that a continuous improvement programme is rigorously managed through driving a culture of continuous improvement. As part of your key responsibilities you’ll: * Ensure compliance with health and safety regulations and environmental and quality standards * Ensure ‘The Unipart Way’ is implemented and embedded across the site and use the principles to ensure operational excellence * Embed a culture of employee engagement across the site; where the site is considered to be exemplary * Overall accountability for compliance with legal and ethical people management practice * Be accountable for setting operational objectives in accordance with business plan and targets * Have overall accountability for operational performance to Service Level Agreements and Key Performance Indicators and monitor performance through operational reviews and audits * Ensure that the operating budget is set and managed within targets * Be responsible for effective two-way communication processes with team, customer, and suppliers About You We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role! * Experience operating at a senior level in a logistics / warehouse environment * Proven ability to manage large teams (400+) to deliver the required standards and performance * High level of commercial competence - with experience in start up and transition activity - from contract renewal to commercial frameworks and customer engagement * Solid experience in defining, planning, managing and sustaining both organisation and operational change and transformation projects - e.g. automation implementation and systems interfaces (from AGVs and Goods to Person, through to ASRS) * Ability to work under pressure in a challenging and constantly changing environment, evidenced by previous experience in a fast changing, volume driven working and customer environment * Clear leadership skills, to inspire with energy and passion within and across Senior Leaders and their teams * Proven effective relationships with client / customer at a senior level About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers’ supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
Read more
Aviation Security Duty Manager
Mitie
PermanentFull time
AVIATION SECURITY DUTY MANAGER Information Salary range: £38k - £42,230 Four on four off shift system, rotating between days and nights. 12hr shifts Twelve hours per duty with an average of forty two hours per week. Must have been in the UK over 3 years Must have a clean Criminal Record MUST Not have any colour Vision deficiencies Job Role -Have direct responsibility for all supervisors and security agents on shift, ensuring all contractual shifts and positions are covered with fully trained security agents. -Maintain the professional level of the operation. -Achieve and maintain full compliance with the regulator, airport, and MITIE standards. -Maintenance of client and company procedures -Daily reporting with the MITIE senior manager on all operational areas and concerns. -Report and log any disciplinary or performance issues as soon as they arise. -To perform any other duties as directed by the senior manager. -Ensure quality of services provided by MITIE matches customer requirements. -Ensure all CAA procedures are maintained. -Promote MITIE positively with customers and their staff. -Ensuring sufficient manning / equipment is available to carry out operations to expected standards. -Deal with any problems that arise amongst personnel during shift. -Consult with all supervisors to ensure effective communication levels are maintained. Responsibilities -Ensure all equipment testing is carried out. -All paperwork is checked for completeness and compliance with site requirements. -Ensure the identification process is followed in line with requirements, with a focus on ID passes and validation against requirements. -Staff assessments carried out against the set number of disciplines. -Surveillance and patrol requirements are met as per the site strategy along with incident reporting. -Proactive management of the employee resource. -Oversee all HR processes for the team. -Daily team management to ensure standards and compliance are maintained and exceeded. Essential Do you have Previous management of a complex operation? Are you a good communicator? Do you have ability to problem solve? Are you a decision maker who takes responsibility for their actions? Can you coach and mentor individuals to ensure they are performing at a high level? Are you able to Performance manages individuals and teams where appropriate? Are you methodical and detailed in your approach? Can you write detailed and informative reports? Do you have the ability to follow process and procedure? Desirable Has worked in an aviation environment previously. Managed within a security aviation operation. What mitie can offer you Full Training given Do you want free parking? Would you benefit from Cycle To Work scheme? Would you be interested in Share Incentive plans? Would you like to save as you earn? Would you enjoy employee discounts at 850 retailers? Apply now if you can answer yes to all the above questions.
Read more
Change and Continuous Improvement Manager
Government Recruitment Service - Birmingham
£43,936 to £48,268 a year
PermanentFull time
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence- We always aim to deliver great results Empowering through respect- We insist on fair treatment for all, always Acting with integrity- We consistently do the right thing Succeeding together- We rely on each other to achieve success We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The Corporate Performance Team sits at the heart of the GPA, working across the entire organisation (and with key external stakeholders) to help ensure that it is best delivering against short and long term objectives, vision and strategy and as such, is delivering the best possible service to our Clients and Customers. Reporting to the Head of Change and CI (Corporate) and sitting within the Corporate Performance Team, this role is critical to successfully navigating the GPA's complex change horizon and embedding a culture of continuous improvement as a core part of our operating model. You will play a pivotal role in transitioning the strong foundations built under the previous CI Programme into enduring Business As Usual (BAU) practices, ensuring ongoing corporate oversight of new CI activities. This role is also essential in addressing feedback from the people survey, with a key objective to improve staff confidence in the GPA's ability to effectively manage change. By supporting the transition to enterprise portfolio management, you will enable a more strategic and tactical approach to change activity across the organisation. Note - This is a new role and therefore the job description will remain flexible and subject to change as the role is matured. There is a real opportunity here for the successful candidate to shape their own role and the role of the team, so you must feel comfortable and thrive in navigating ambiguity. Key Responsibilities Deliver ongoing support and resources to targeted CI activity, proactively helping people across the organisation to improve and adapt to new processes, systems, and ways of working. Embed CI and change management good practice, actively promoting CI and change management as a core skill (specifically under Innovation) and cultivating it as an organisational mindset. Support delivery and improvement of the GPA change management strategy and framework. Develop, deliver, and embed a comprehensive CI framework, providing tools and resources into the GPA's way of working through initiatives such as dedicated masterclass sessions. Work closely with the Head of Change and CI (Corporate) and Enterprise Portfolio colleagues to support the development and delivery of enterprise portfolio management principles. Collaborate with communications teams to thoroughly understand key stakeholders, analyse how CI and change affect them and lead internal communications activity. Maintain and nurture a community of CI workstream leads alongside a wider CI/change champion community across the GPA, facilitating the sharing of good practice, achievements, and vital lessons learned. Upskill and support leadership across all grades, ensuring they are equipped to deliver effective change and help our people with their response to change activity. Work closely with business areas to provide targeted business change management and CI delivery when needed, drawing upon external expertise where appropriate to ensure successful implementation Support high-level strategic planning by maintaining a cross-organisation overview of change activity, ensuring initiatives are aligned to support transformational change and holding senior leaders and business areas to account for their delivery Ensure continuity of CI activity and change management support for critical business operations while supporting scoping future business needs.
Read more
Enterprise Portfolio Delivery Manager
Government Recruitment Service - Birmingham
£43,936 to £48,268 a year
PermanentFull time
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence- We always aim to deliver great results Empowering through respect- We insist on fair treatment for all, always Acting with integrity- We consistently do the right thing Succeeding together- We rely on each other to achieve success We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The Corporate Performance Team sits at the heart of the GPA, working across the entire organisation (and with key external stakeholders) to help ensure that it is best delivering against short and long term objectives, vision and strategy and as such, is delivering the best possible service to our Clients and Customers. This exciting new role will be supporting the Head of Enterprise Portfolio to deliver and run the organisation-wide transition to enterprise portfolio management. This will enable a better strategic and tactical approach to delivery across GPA. The role will provide a view of all delivery and change across the organisation, ensuring the individual and cumulative impact of this is understood and managed. It will provide assurance that agreed change and delivery initiatives are delivered effectively and cost-efficiently and that all the potential benefits are realised. Note - This is a new role and therefore the job description will remain flexible and subject to change as the role is matured. The current listed responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed below , within the remit of their grade, to support the team. Key Responsibilities Lead on key workstreams for the development and delivery of enterprise portfolio function processes and systems, working closely with business areas including PMOs, finance, HR, risk, performance and benefits leads. Lead delivery of the communications and engagement plan and build professional relationships with a range of internal and external stakeholders Lead the production of key reports and documents for senior governance forums to support effective governance, assurance and decision making. Use digital tools to analyse data from across the Enterprise Portfolio to provide insights into progress against the portfolio plan that inform decision making and to identify potential risks/ delays and opportunities. Provide support to the Head of Enterprise Portfolio to ensure the efficient and effective operation of the enterprise portfolio function and practice Engage with stakeholders, providing updates, challenge assumptions and resolve issues, working closely with portfolio/programme/project offices across the GPA. Provide training and awareness-building sessions on the application of the enterprise wide portfolio processes. Work to embed new behaviours and ways of working for successful adoption of Enterprise Portfolio processes. Support the continuous improvement of the Enterprise Portfolio function helping shape, improve and mature the function. Champion the adoption of best practice, encourages innovation and facilitates the capture and sharing of lessons learned across the portfolio.
Read more
Senior IT Service Manager - Catalogue
Government Recruitment Service - Birmingham
£44,241 to £44,241 a year
PermanentFull time
Are you passionate about improving IT services that make a real difference to users? Can you lead service improvements, optimise processes and drive better outcomes for customers? Do you have the expertise to manage and evolve a modern IT service catalogue and tooling ecosystem? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Improve services. Drive change. Deliver value. Lead the evolution of IT service management and service catalogue capabilities, helping the Department for Transport deliver seamless digital services, improve user experiences and drive continuous improvement. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and play a key role in shaping and improving the digital services that support colleagues across the organisation. As a Senior IT Service Manager, you'll lead the development and management of IT service catalogue capabilities, helping to ensure services are efficient, user-focused and aligned to organisational needs. Working within the Essentials Service Line, you'll be responsible for maintaining and developing IT service management tooling, improving workflows and supporting the delivery of consistent, high-quality service management practices. You'll work closely with operational teams, architects, suppliers and business stakeholders to enhance service performance, improve reporting capabilities and deliver continuous service improvements. You'll analyse service performance, identify opportunities for improvement and help shape the roadmap for service management tools and processes. Through effective stakeholder engagement and leadership, you'll drive positive change, improve user experiences and support the delivery of reliable and effective digital services. This is an excellent opportunity for an experienced IT service management professional who enjoys problem-solving, service improvement and delivering meaningful outcomes for users and the wider organisation. Your responsibilities will include, but aren’t limited to: Defining and maintaining the roadmap for the ITSM tools, including the larger tooling ecosystem in partnership with Architecture. Configuring and maintaining workflows for the defined processes which are managed within the ITSM tool, driving consistency across the teams. Leading platform upgrades and overseeing the day-to-day platform health, upgrades and releases to ensure an available and supported service. Communicating and promoting features and functionality of deployed tooling to help ensure we gain high levels of value created, utilising best practice of the recommended tool configuration. Creating and enhancing dashboards and reporting across IT Service Management practices, enabling service owners and team leaders to make informed decisions. Collaborate with the Service Level Management (SLM) team to ensure service performance data is accurately captured, analysed, and translated into meaningful management information and service improvement opportunities. Acting as the bridge between operational teams, architecture, business, and vendor stakeholders. Managing the integrations and presenting a customer-consumable platform to meet the organisation's needs. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Read more