Chef Manager - Bank
Bupa - Sutton Coldfield, England
TemporaryFull time
Job Description: Chef Manager Aston Court Care Home, Little Aston Hall Drive, Little Aston, Sutton Coldfield, B74 3BF Salary : £14.54 - £17.90 per hour dependent on experience Bank Contract We make health happen Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You'll help us make health happen by: Using your passion for cooking and experience in a fresh food kitchen to create a varied and nutritional menu in line with the dietary needs and preferences of our residents Using your natural leadership skills to train and mentor the kitchen team to deliver an excellent dining experience Being innovative in your approach to cooking and maintaining high standards Managing all mandatory paperwork including: adhering to COSHH and HACCP guidelines, company policies and procedures, budgets, managing orders and deliveries Catering for special events or seasonal activities, such as summer fetes, Christmas parties and birthdays (as required) Key Skills / Qualifications needed for this role: A passion for cooking with previous experience working in a fresh food kitchen and relevant hygiene certificates. You want to create and deliver an excellent dining experience at each meal and make our residents feel at home. You're a natural leader, open to new ideas with an innovative approach to cooking, always maintaining high standards. You'll enjoy mentoring and supporting others and you'll cherish the little moments with our residents, sharing your love of food with them. Benefits Flexible working patterns to fit around you Comprehensive induction (fully paid) Free meal on every shift DBS Check and Uniform provided and paid for by Bupa Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Locations: Aston Court
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Health and Safety Manager
EQUANS - Birmingham , West Midlands
£60,000 to £60,000 a year
PermanentFull time
Equans is looking for a Health & Safety Manager to join the team covering Birmingham and the West Midlands on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package. Reporting to the Senior SHEQ Manager, the post holder will support operational teams within a public sector portfolio. The role offers hybrid working, with an expectation to be on site Tuesday, Wednesday and Thursday.The purpose of the role is to provide guidance and leadership to ensure that contracts in the Sustainable FM Services division meet their statutory safety and environment requirements and to assist contracts in delivering on responsible business initiatives. The post holder will identify and deliver solutions to improve operational safety, health, environment & quality (SHEQ). Working closely, and in partnership, with the operational teams as well as the wider FM SHEQ teams, this role will ensure the EQUANS objectives & SHEQ culture are embedded within sites and contracts at a regional level. We are looking for a passionate and collaborative individual with previous experience working with multisite FM operations, ideally within a similar role. What will you deliver?Management of SHEQ across the Regional Operational area to ensure all work is undertaken to external and internal standards and guidelinesEnsure all reportable data (Near Misses, Accidents, RIDDORs, HiPo’s, LTI’s, Incidents, LSV/MSV, Waste, Water, Energy, Social Initiatives, Volunteering etc) is recorded accurately on the contract – coach contracts, sites and individuals where requiredEstablish SHEQ Action Plans for each contract with the Contract Director/Manager – these outputs will deliver safer workplaces, improved employee engagement, culture and support our work-winning activity as models of best practiceAct on the findings of SHEQ Audits – providing guidance to the sites and feedback to SHEQ Solutions on tools, processes and systems that made be needed to improve the safety and quality of our workMentor the Safety Ambassadors within the contracts that you will be responsible forLead by example in following the company’s values and objectivesEnsure that each contract has a Training Matrix or Learning Management System to ensure that all colleagues within the area have the appropriate, Quality and H&S training, qualifications, and development. The delivery of training that impacts safety should be monitored and prioritisedLead investigations and liaise with stakeholders, ensuring detailed investigations are undertaken and full reports/ recommendations are provided – these reports will adequately identify the root causes of incidentsHold close out meetings, to ensure incidents/ investigations are fully closed and firm action plans with recommendations are presented to the Accident Incident Review boards to prevent further occurrences across the division and UKBUCoach contracts to use the Divisional Reporting tools power Bi and feedback to the central SHEQ team on what further reporting may be neededProvide innovation and market leading solutions, delivering continuous improvement and data led focus on safety and responsible businessWhat can we offer you? On offer is a competitive salary, company vehicle or allowance, bonus and benefits package, which includes;25 days annual leave (+ public holidays)Life Cover equivalent to 2 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience of a Health and Safety role within the construction, energy sector, FM or related industriesUnderstanding of construction, energy and FM technology and methodsDemonstrable experience relevant SHEQ legislationNEBOSH National Diploma in Occupational Health and Safety; British Safety Council Level 5 Diploma in Occupational Safety and Health; City & Guilds Level 5 (NVQ) Diploma in Occupational Health and Safety Practice; NCRQ Level 6 Diploma in Applied Health and Safety or equivalent qualification or qualification experience Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.
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Shift Manager (Evenings)
Greggs PLC - Birmingham, West Midlands
£13.80 per hour.
PermanentPart time
About the role Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You\'ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two shifts will be the same, during a typical shift you can expect to: Inspire the team to deliver amazing results and maintain the excellent standards of the shop Lead by example and serve our customers in a fast and friendly manner Prepare our much-loved products, including making sandwiches and managing the ovens Ensure our displays are fully stocked at all times, with plenty of choice available for our customers Keep the shop looking clean, tidy and presentable What we can offer you Competitive pay paid weekly Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products Free hot drinks for you to enjoy while on shift Paid breaks allowing you to recharge your batteries We share 10% of all our profits with our colleagues Health and Wellbeing App providing Remote GP and Physiotherapy services Holiday entitlement that grows as your career grows with us Colleague share plans to help you invest and save for your future Pension scheme to help you plan for your future. We’ll match your contributions up to 7% Confidential employee assistance app and helpline to help with your wellbeing Long service awards celebrating key milestones in your career Savings and discounts for your everyday shopping, leisure and wellbeing About you You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You\'ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now! About us Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. About Greggs Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us. #VP25
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Contract Relationship Manager
National Highways - Birmingham, West Midlands
£47,410 to £52,120 a year
PermanentFull time
About the job. National Highways has an exciting opportunity for a Contract Relationship Manager to join the Operations Control Division. You will be responsible for owning the day-to-day relationship and contract management for operational technology (OT) suppliers supporting delivery of renewals and maintenance activity on the Strategic Road Network, acting as the primary point of contact and escalation route. Also, support stakeholder management across internal departments, ensuring OT supplier activities align with operational needs, safety and service priorities, and wider organisational objectives for the network. This position will be based from any of our UK offices with a balance of remote and office-based work. Lead contract management activities on behalf of the OT Asset Improvement Team Leader across the contract lifecycle, ensuring supplier compliance with contractual terms, policies, and government-owned company governance requirements. Plan, chair, and minute monthly supplier governance meetings, driving clear actions, decisions, risks/issues management, and forward delivery plans aligned to programme milestones. Monitor and manage contractual KPIs and service performance, producing regular performance reporting, trend analysis, and improvement plans; trigger remedies or performance management mechanisms where applicable such as service credits. Coordinate with the Demand Management function to understand future demand signals and translate these into supplier forecasts, capacity planning, manufacturing lead-times, and delivery readiness. Drive continuous improvement and supplier development, agreeing improvement initiatives, tracking benefits, and ensuring lessons learned feed into service delivery and future procurement strategy. About you. Contract and supplier management experience in a regulated/public sector or complex infrastructure environment. Proven delivery of supplier performance management using KPIs, governance, and corrective action plans. Experience aligning demand forecasts with supplier capacity, manufacturing lead times, delivery plans and financial budgets. Understanding of Operational Technology scheme delivery considerations i.e. service continuity, safety, change control (desirable). Confident drafting variations and formal supplier communications; strong written communication and attention to detail. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads. We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Associate Delivery Manager
National Highways - Birmingham, West Midlands
PermanentFull time
As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within the Digital Technical Competence team. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network. A key focus of this campaign is creating new opportunities. As a result, we are recruiting an Associate Delivery Manager. This is a pivotal role that will support the delivery of products and services by helping teams maintain momentum and focus. Working closely with multidisciplinary teams, you will assist in removing blockers, facilitating agile practices, and promoting collaboration and continuous improvement. You'll develop your delivery management skills through hands-on experience, supported by guidance and mentorship, while contributing to the successful delivery of outcomes that matter. This is a hybrid role, requiring two days per week in the office, based at any National Highways office location. Support planning and coordinating delivery activities, maintaining visibility and momentum across the team. Support Agile ceremonies and keep delivery boards, documentation and artefacts up to date. Identify and help resolve blockers, escalating risks and issues to the appropriate stakeholders. Prepare accurate reporting on delivery progress, risks, dependencies and key metrics. Support compliance, service assessments and stakeholder communication in line with relevant GDS/DDaT and National Highways standards. About you Strong interpersonal and stakeholder management skills. Experience planning and organising work across the delivery lifecycle. Proactive approach to identifying and raising risks, issues and blockers. Some experience working within an Agile team and using Agile methodologies and frameworks. Familiarity with delivery tools such as MS Project, Jira, Miro, Azure DevOps, Power BI and Office 365. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds.
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Business Development Manager
Experis - Birmingham, West Midlands
£45,000 to £50,000 a year
PermanentFull time
Business Development Manager - Assessment Salary: £45,000 to £50,000 dependant on experience + Uncapped Commission Location: Birmingham is central location - ideally 2 to 3 days per week (willing to be flexible) Role Purpose: Reporting to the UKI Head of Sales within the Industrial Sector, the Business Development Manager is responsible for winning new logos and project-based assessment work across priority Industrial markets. This is a growth-critical role focused on market entry, opportunity creation, and converting complex projects into long-term client relationships. Key Responsibilities: Identify, target, and secure new logo clients for assessment services, with a strong focus on project-based opportunities Develop and execute proactive business development strategies to penetrate this customer segment Own the full sales lifecycle from lead generation through qualification, bid submission, negotiation and contract award Build senior-level relationships with key stakeholders within target organisations Lead and contribute to strategic bids and tenders, shaping technical scope, commercial strategy and value propositions Collaborate with internal technical, operations, and delivery teams to ensure proposals are competitive, deliverable and margin-aligned Maintain a robust new business pipeline with accurate forecasting and reporting Meet and exceed monthly, quarterly and annual revenue targets Maintain CRM hygiene, forecast accurately and contribute to sales reporting Represent the business at industry events, conferences and client workshops What You'll Bring: Proven success in winning new logo business and securing assessment-led projects in the Industrial environment Strong technical and commercial understanding of assessment/training opportunities Experience selling into complex organisations Demonstrable ability to originate and close high-value, project-based opportunities Confidence presenting technical and commercial solutions to senior & executive stakeholders Experience managing bids, tenders, and proposals, with a strong grasp of pricing strategy and margin control My client is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth. Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future. What We Offer: Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market and a comprehensive benefits package: Competitive base salary with uncapped commission Clear career progression into Senior BDM or Strategic Accounts If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Head of Management Accounts
Hays Specialist Recruitment - Birmingham, West Midlands
£70,000 to £75,000 a year
PermanentFull time
Your new company An exciting leadership opportunity has arisen for an experienced finance professional to lead a high-performing management reporting function within a large and complex organisation. The successful candidate will take ownership of the management accounts team, ensuring the delivery of accurate, timely and insightful financial information that supports both operational and strategic decision-making.Working as part of the senior finance leadership team, this role will play a key part in strengthening financial control, enhancing business performance and driving continuous improvement across financial reporting processes. Your new role You will be responsible for leading the management reporting function, delivering high-quality financial insight to support strategic decision-making, driving reporting transformation and ensuring strong financial control across a complex multi-site organisation. The role combines technical accounting expertise, commercial analysis and stakeholder management, with responsibility for developing a high-performing finance team and supporting executive-level reporting. What you'll need to succeed The ideal candidate will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with substantial post-qualification experience gained within a complex organisation. Proven leadership experience within Management Accounting, Financial Reporting or Finance Business Partnering. Strong people management skills with a track record of developing high-performing teams. Excellent management accounting, financial analysis and performance reporting expertise. Strong understanding of financial controls, governance and reporting frameworks. The ability to influence and challenge senior stakeholders constructively. A commercial mindset, capable of translating financial data into actionable business insight. Experience driving finance transformation, process improvement and reporting enhancements. Advanced Excel and financial systems experience. Outstanding communication, organisational and stakeholder management skills. Leadership & Behavioural AttributesThe successful individual will be: Results-focused and highly motivated. A strong leader who develops and empowers teams. Committed to continuous improvement and innovation. Accountable, resilient and solutions-oriented. Collaborative and relationship-driven. Credible and confident when communicating with senior stakeholders. Professional, ethical and values-led in their approach. What you'll get in return Annual leave career growth Pension Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Registered Manager - Supported Living
CS UK Recruitment Ltd - B79 7JT
from £45,000 a year
On-sitePermanentFull time
An amazing new job opportunity has arisen for a committed Supported Living Manager to delivering outstanding, person-centred support to supported living services based in the Cannock, Burton on Trent and Tamworth. You will be based in the head office in Cannock of one of the UK’s leading healthcare providers This is a fantastic service which provides compassionate supported living and personalised care that truly empowers adults with learning disabilities, autism, and mental health needs As the Supported Living Manager your key responsibilities include: • Leading and overseeing high-quality Supported Living services • Promoting independence, choice, dignity and autonomy for the people we support • Managing, motivating and developing a dedicated and high-performing staff team • Creating a positive culture built around trust, respect, accountability and ambition • Ensuring services operate in line with relevant regulations, legislation and best practice • Maintaining high standards of quality, governance and compliance • Building strong relationships with the people we support, their families, professionals and external stakeholders • Supporting the ongoing development and growth of the service • Identifying opportunities to improve outcomes and introduce innovative ways of working • Embracing new technologies and approaches, including AI, Positive Behaviour Support (PBS) and Assistive Technology The following skills and experience would be preferred and beneficial for the role: • A minimum of 5 years' experience managing Supported Living services or closely related services • Strong leadership and people management experience • A proven ability to motivate, develop and retain a successful team • A genuine passion for supporting people to achieve greater independence and autonomy • Excellent communication and relationship-building skills • A strong understanding of quality, compliance and regulatory requirements • A proactive and innovative approach to service development • The confidence to maintain high standards and drive continuous improvement **To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care + Experience in a similar role** The successful Supported Living Manager will receive an excellent salary of £44,000 - £45,000 per annum - Pay frequency is monthly. This exciting position is a permanent full time role working 37.5 hours a week from Mon-Fri. In return for your hard work and commitment you will receive the following generous benefits: **Mileage & Bonus + Company Car** • A rewarding career with real purpose • A supportive and inclusive team environment • Opportunities for professional development and career progression • A workplace that values and invests in its people • The opportunity to make a meaningful difference every day • Company car • Flexitime • Life insurance Reference ID: 7396 To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk Talk to us - Jupiter Recruitment on WhatsApp Our WhatsApp number is - 07856209032
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Registered Children's Home Manager
CS UK Recruitment Ltd - Birmingham
£60,000 to £65,000 a year
On-sitePermanentFull time
An exciting opportunity has arisen for a committed Registered Children’s Home Manager to manage a brand new small children’s residential service based in central Birmingham, West Midlands area. You will be working for an exciting brand new care provider. This is therapy based children's residential care home seeking an experienced Registered Manager to lead the home from pre-registration through to full commissioning and beyond As the Manager your key responsibilities include: • Lead day-to-day care, supervision, and quality assurance across all 9 Ofsted Quality Standards • Prepare for and lead interim and full inspections; drive continuous improvement • Demonstrate lived knowledge of all policies, staffing model, and quality standards • Address any conditions or minor works identified by Ofsted promptly • Maintain the Single Central Record (SCR) for all staff and key persons • Deliver induction and training: safeguarding, trauma-informed care, behaviour support, first aid • Oversee premises fit-out, fire safety, and room-by-room compliance against the Statement of Purpose • Procure furniture, equipment, medication storage, and Ofsted-ready IT/records systems The following skills and experience would be preferred and beneficial for the role: • Experience in children's residential care as a registered manager • Minimum 2 years in a supervisory or management role within children care services • Experience opening or re-registering a new home • Ofsted track record • Employed in at least one home rated Good or Outstanding at last inspection • Experience of pre-registration inspection process • Sound understanding of Children's Homes Regulations 2015 and Ofsted Quality Standards **To be considered for this position you must hold a Level 5 Diploma in Leadership and management for residential childcare or enrolled with completion within 12 months of appointment** The successful Manager will receive an excellent salary of £60,000 - £65,000 per annum - Pay frequency is monthly. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits: • 28 days annual leave (inclusive of bank holidays) plus birthday leave • Auto-enrolment workplace pension • Pension • Paid DBS renewal and professional registration costs • Funded continuous professional development (CPD) • Laptop and mobile phone for on-call/supervisory duties • Employee assistance programme Reference ID: 7406 To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk Talk to us - Jupiter Recruitment on WhatsApp Our WhatsApp number is - 07856209032
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Customer Services (Move Manager)
Pickfords Move Management Limited - Tamworth
£25,000 to £26,000 a year
On-sitePermanentFull time
Pickfords is an iconic British brand, moving excellence is our passion and we have been relocating families and businesses locally and across the world for over 350 years. We are seeking a dedicated and enthusiastic individual to join our Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations. JOB PURPOSE: As a Move Manager, you will be the customer's main point of contact throughout their move, delivering excellent customer service and ensuring every move is managed smoothly from enquiry to completion. Working closely with colleagues across the business, you will coordinate each move, maintain accurate records, identify sales opportunities and provide a seamless, stress-free experience for every customer. KEY RESPONSIBILITIES - Be the customer's dedicated point of contact throughout their moving journey. - Understand customer needs and deliver an outstanding customer experience. - Identify opportunities to promote and upsell relevant products and services. - Process customer documentation accurately and in line with company procedures and legal requirements. - Manage customer enquiries, quotes, bookings and administration efficiently within agreed timescales. - Deliver excellent customer service while achieving agreed KPIs and performance targets. - Resolve customer queries and issues promptly and professionally. - Build strong working relationships with colleagues and other departments to ensure moves run smoothly. - Participate in team meetings, briefings and training, sharing ideas and best practice. - Carry out any other duties appropriate to the role. KEY PERFORMANCE AREAS: - Manage incoming calls and customer enquiries professionally and promptly. - Maintain accurate and up-to-date customer records within the CRM system. - Maximise enquiry to quote and booking through effective sales and customer service. - Follow the three-call process to maximise sales opportunities and deliver excellent customer service. - Process customer payments accurately in line with company procedures. - Resolve customer queries and complaints efficiently. - Deliver exceptional customer service that encourages positive feedback, online reviews and recommendations. - Follow company policies, procedures and compliance standards to ensure a consistent, high-quality customer experience.
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