Senior Cyber Security Risk Manager - Secure by Design
Government Recruitment - Croydon
from £53,850 a year
HybridPermanentPart time
Home Office Digital designs, builds, and maintains all IT services for the department as well as a number of its Arms Length Bodies, wider government organisations and for the public. Every year Home Office systems support up to three million visa applications, checks on 100 million border crossings, up to eight million passport applications and deliver 140 million police checks on people, vehicles, and property. As a Senior Cyber Security Risk Manager within Home Office Cyber Security, you will play a key role in embedding Secure by Design across our organisation, driving the cultural change needed to create a strong and positive security culture. You will work with project teams to ensure cyber security is considered from the outset and recognised as a shared responsibility throughout the delivery lifecycle.
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Lead Cyber Security Consultant (CHECK)
DIONACH LTD - England
HybridPermanentFull time
Location: This role offers flexibility to work remotely from your own home, or as a hybrid arrangement and work from our offices in Oxford or Glasgow, if preferred. There is also a requirement for flexibility from employees to visit client sites across the UK as part of this role. Why join Dionach: Since being acquired by Nomios in late 2024, Dionach has continued its dynamic growth as a leading information security company. Specializing in penetration testing and information assurance services, we offer an incredible opportunity to be part of an experienced team, build your skills, and grow professionally. Dionach by Nomios holds impressive certifications, including CREST, CHECK, PCI QSA, and ISO 27001. With our focus on enhancing customers' security and fostering team development, you'll be joining a company that prioritizes both your growth and the safety of our clients. Dionach is also proud to be Great Place To Work® Certified™, a recognition based entirely on feedback from our team. We’re committed to creating an environment where people feel supported, valued and able to grow. Learn more about our certification here: https://www.greatplacetowork.co.uk/certified-company/110000918. We're in an exciting phase of expansion and are looking for self-motivated individuals ready to thrive in a fun, flexible environment. At Dionach by Nomios, your contributions will have a genuine impact on the business, and you'll find opportunities for both interesting work and career development. Benefits: Our employees are the heart of our business. We value our employees and invest in their growth and well-being. Here's what we offer: • Hybrid Working: Flexibility to work remotely or use our UK offices around client visits. • Professional Growth: Time for skill development. • Well-being Focus: Enhanced annual leave of 25 days + bank holidays, Private health insurance, Specsavers vouchers, income protection and EAP scheme. Our Commitment to Diversity and Inclusion: At Dionach by Nomios, we believe that diversity fuels innovation. We're dedicated to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, perspectives, and experiences, and we're committed to being an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, or any other legally protected status. We encourage candidates from underrepresented groups to apply and are committed to providing a supportive and accessible environment for all our employees. If you require accommodations during the application process, let us know, and we'll work to meet your needs.
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Development Operations Manager
The British Academy - London
£43,225 to £43,225 a year
HybridPermanentFull time
The British Academy – the UK’s national body for the humanities and social sciences - is seeking a Development Operations Manager to join our team in Fellowship and Development directorate, responsible for managing our important systems infrastructure to aid in successful fundraising. The role The Development Operations Manager is a new role within the British Academy's Development Team, responsible for managing the systems, data and insight that underpin successful fundraising. As we prepare for our 125th Anniversary Campaign in 2027 and the next phase of philanthropic growth, the postholder will ensure colleagues have the tools, information and support they need to manage donor relationships, stewardship activity and fundraising performance. The postholder will lead on Salesforce and other fundraising systems, championing data quality, reporting and operational best practice across the team. They will work closely with colleagues to strengthen processes, improve the use of data and provide the insight needed to support fundraising decisions and long term relationship management. We are looking for someone who is proactive, organised and solutions focused, with the confidence to translate complex information into clear and actionable insight. They will also bring strong CRM expertise and a commitment to continuous improvement. This role offers an exciting opportunity to shape the operational foundations of a growing fundraising programme and join the Academy at a pivotal moment in its development. We are seeking applicants with experience of CRM management, data analysis and fundraising or supporter focused operations, who are keen to make a lasting contribution to the Academy's future success. About the Academy The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy. The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team. Working at the Academy Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow. Terms and conditions The British Academy is based at 10-11, Carlton House Terrace, London SW1, a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week, with hours and location worked flexibly under our hybrid-working policy; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension. How to apply We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria. To apply, and to see the full job description and our workplace values, please follow the link to access the Applied recruitment platform. Applications must be received no later than 12 noon on 12 October 2026.
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Customer Operations Manager
GI Group Main Account - London, London
HybridTemporaryFull time
Customer Operations Manager (Heat Networks) | 12-month Contract | London (Hybrid) | Inside IR35 | ASAP Start We're hiring an experienced Customer Operations Manager to lead the day-to-day delivery of customer operations across multiple heat network sites-ensuring customers receive a reliable, compliant, high-quality service across metering, billing, payments, onboarding/offboarding, complaints and service interruptions. What you'll be doing Own customer ops delivery: utility billing, payment collection/credit control, customer contact, enquiries and account management Manage and performance-monitor external service partner / contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive process improvement: SOPs, guidance, training and operational standards Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight) Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem) Essential experience Demonstrable experience in utility billing, credit control and customer service (non-negotiable) Ideally 5+ years in customer operations/service delivery within a regulated or consumer-facing environment (utilities/energy ideal) Strong knowledge of billing, metering, CRM/service desk and customer account systems Proven track record managing service providers and holding them to SLAs Confident with Excel/data analysis and producing operational reporting Exposure to complaints handling, escalations and service recovery Contract details 12 months, Inside IR35 London (hybrid) ASAP start Please contact the recruitment team for further information Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
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Senior Operational Resilience Consulting Manager
Hays Specialist Recruitment - London, London
£80,000 to £89,000 a year
HybridPermanentFull time
Senior Operational Resilience Consulting Manager £80,000 - £89,000 Permanent London - Hybrid Working On behalf of our client, I'm looking for an experienced Senior Operational Resilience Consulting Manager to join a growing resilience and crisis management practice supporting some of the UK's largest and most complex Financial Services organisations. This role will span cyber, technology, third party, cloud and digital resilience and will require practical experience of business continuity planning, disaster recovery and risk planning across the aforementioned technology and cyber disciplines. The successful candidate will lead large-scale resilience programmes, develop client relationships, drive business growth and support organisations in preparing for and responding to major disruptive events. What this role involves: * Leading operational resilience, business continuity and crisis management engagements for large organisations * Developing and growing senior client relationships across a portfolio of accounts * Supporting business development activity and identifying opportunities for growth * Managing complex projects, including budgets, delivery teams and client governance requirements * Advising senior leaders on resilience strategies, frameworks and industry best practice * Supporting the development of innovative resilience services and solutions * Designing and implementing resilience transformation programmes * Developing contingency plans for significant business disruption scenarios * Delivering resilience testing, simulations, exercises and scenario planning activities * Supporting major organisational change programmes and operational readiness initiatives * Assisting organisations during live incidents and conducting post-incident reviews What I'm looking for: * Extensive experience in operational resilience, cyber resilience, business continuity, crisis management or enterprise risk management * Strong knowledge of resilience regulations, industry standards and regulatory expectations within Financial Services e.g. SS1/21, SS2/21, DORA, ISO22301, ISO27001, NIST etc. * Experience working within large and complex regulated organisations * Expertise across areas such as technology resilience, third-party resilience, cloud resilience, disaster recovery, operational risk or enterprise risk management * A proven track record of developing client relationships and delivering commercial growth * Strong presentation and stakeholder management skills, with the ability to influence senior leaders, executives and boards * Excellent communication skills with the ability to explain complex resilience concepts to both technical and non-technical audiences * Experience designing and leading resilience exercises, simulations and testing programmes * Ability to assess complex operating models, identify critical dependencies and evaluate organisational vulnerabilities * Experience embedding resilience frameworks, controls and metrics into business processes and reporting structures * Strong leadership, coaching and mentoring capabilities * A proactive and collaborative approach with the ability to operate effectively in fast-paced and evolving environments * Willingness to travel in line with client requirements, including occasional international travel Benefits In addition to a salary of between £80,000 to £89,000, you'll also receive a variety of benefits, such as: Annual bonus Car/cash allowance Progression plans and growth opportunities within National and Global teams Good holidays and pension Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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23044 - Area Property Operations Manager
Ministry of Justice - London
£49,325 to £53,081 a year
HybridPermanentFull time
Position: Area Property Operations Manager Location: Region Specific – Greater London Band: SEO x 1 Contract Type: Permanent Overview The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies. MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £9.3bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate. We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate. Team Overview Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the Ministry of Justice and Home Office estate, providing property services to HM Prison and Probation Service, Ministry of Justice headquarters and supporting the Home Office and its departments such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible property services support. PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the Ministry of Justice Property Directorate PS Team is the place for you. Area Property Operational Managers (APOMS) are responsible for working directly with clients and suppliers, including on regular site visits, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. This is a key contract management role requiring specialist knowledge, with responsibility for overseeing the delivery of the contract and works projects, for defining projects and for technical and statutory assurance. APOMs work alongside Property Operational Managers (POMs) and report directly to Regional Property Operational Managers (RPOMs) for their region. The properties allocated to the role and sometimes the account it focusses on can sometimes be altered over time to meet business demand, providing excellent development opportunities for the post holder. Base Location and Travel Requirements Successful candidates could be based at any of the locations listed below. The location offered will be based on business needs and availability at the time the offer is made. HMP Belmarsh, Western Way, Thamesmead, SE28 0EB HMP Brixton, Jebb Avenue, London SW2 5XF HMYOI Feltham, Bedfont Road, Feltham, Middlesex, TW13 4ND HMP High Down, High Down Lane, Sutton, Surrey, SM2 5PJ HMP Isis, Western Way, Thamesmead, SE28 0NZ HMP Pentonville, Caledonian Road, London, N7 8TT HMP Wandsworth, Heathfield Road, Wandsworth, London, SW18 3HS HMP Wormwood Scrubs, Du Cane Road, London W12 0AE You will be required to attend your allocated prison four days per week with occasional travel to other prisons/offices for meetings.
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Operation Manager
NHS Jobs - London
Negotiable
PermanentFull time
The full breakdown of responsibilities sits in the internal job description; the following sections set out the main areas of accountability for the post.
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Operations Manager
Houston & Hawkes - London
PermanentFull time
Operations Manager | London | Monday to Friday Houston & Hawkes is looking for an experienced and commercially driven Operations Manager to lead a portfolio of prestigious catering and hospitality operations across London. This is a high-profile leadership opportunity for an accomplished multi-site operator who combines commercial strength with exceptional people leadership, outstanding client relationships and a genuine passion for food and hospitality. Reporting to our Commercial Director, you will take overall responsibility for the performance and continued development of your locations, leading and developing our Location Managers while delivering exceptional client and customer experiences, strong commercial performance and consistently high operational standards. THE ROLE Lead the overall financial, operational and service performance of your London locations. Drive continuous improvement across food, hospitality and service, bringing innovation and flair to each location within agreed commercial and contractual frameworks. Manage budgets, forecasting, labour controls, cost efficiencies and financial reporting, ensuring agreed targets are achieved. Build and maintain trusted client relationships, ensuring expectations are consistently met and developed throughout the life of each contract. Lead regular client meetings and strategic reviews, covering financial performance, customer feedback, innovation, marketing and future development. Inspire, lead and develop Location Managers, providing strong leadership, coaching and support to create engaged and high-performing teams. Champion employee engagement, training, development and succession planning, creating a culture of accountability, collaboration and high performance. Act as a senior ambassador for Houston & Hawkes, building strong partnerships with clients and ensuring Location Managers and their teams remain client and customer focused. Continuously identify opportunities to enhance customer experience, increase sales and improve operational performance. Ensure the highest standards of quality, presentation, customer service, food safety, health & safety and environmental compliance across all locations. ABOUT YOU A confident and commercially astute hospitality leader with proven multi-site experience within contract catering, workplace dining, premium corporate hospitality or a related sector. Proven experience leading and developing Location Managers and high-performing teams across multiple locations. Strong commercial and financial management capability, with confidence managing budgets, forecasting and operational performance. Exceptional client relationship and stakeholder management skills, alongside a strong background in people development, engagement and performance management. An inspirational, visible and approachable leader who is highly organised, resilient and passionate about exceptional food, hospitality and customer experience. WHY JOIN HOUSTON & HAWKES? Alongside the opportunity to lead a prestigious London portfolio, you'll be joining a business that genuinely invests in its people, celebrates success and creates opportunities to develop. 25 days' holiday plus bank holidays Your birthday off every year Enhanced maternity, paternity and adoption leave Contributory pension scheme Life assurance Employee Assistance Programme CODE Hospitality membership, giving you access to one of the UK's leading hospitality communities Foodie Socials - bringing our teams together to share new concepts, seasonal food and drink ideas and the creativity happening across Houston & Hawkes Private healthcare Ongoing learning, leadership development and genuine opportunities for career progression Our Summer Awards Party - celebrating the people, achievements and successes across Houston & Hawkes An unforgettable Christmas Party at one of London's outstanding venues - bringing the whole business together to celebrate the year in true Houston & Hawkes style ABOUT HOUSTON & HAWKES Houston & Hawkes is an award-winning independent caterer creating vibrant, creative and exceptional food and hospitality experiences across some of the UK's most prestigious client sites. We're a Certified B Corp, recipient of the King's Award for Enterprise in Sustainable Development 2026 and proud to be ranked No. 14 in The Caterer's Best Places to Work in Hospitality. If you are an experienced multi-site hospitality leader ready to take ownership of a high-profile London portfolio, develop exceptional people and build outstanding client partnerships, we would love to hear from you.
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Operations Manager
Teaching Vacancies - Sidcup, Kent
PermanentFull time
What skills and experience we're looking for Organised Proactive and highly capable operational leader You may already have experience in: School operations or school business support. Facilities or estates management. Project or operations management. Another operational leadership role where you've managed competing priorities and delivered high standards What the school offers its staff • Local Government Pension Scheme • Automatic Incremental Progression • 26 days Annual Leave (rising to 29 after 5 years’ service) plus bank holiday entitlement • Christmas Concessionary Day • Employee Assistance Programme • Kaarp Benefits Scheme • Effective CPD opportunities • Excellent ICT facilities • Opportunities for flexible working Further details about the role Our Governors wish to appoint a School Operations Manager, you'll be the operational leader who keeps the school running smoothly, safely and efficiently. From facilities to health & safety, compliance and administration, you'll bring together multiple functions and make sure everything works seamlessly. This is a role where you'll be visible, hands-on and making a difference every day. You'll solve problems, lead teams, work with contractors and partners, support colleagues and build strong relationships across the school. No two days will be the same. Key responsibilities: Leading the school's administration and operational teams, ensuring high standards across all areas. Driving high standards of compliance, health & safety and data protection. Overseeing facilities, estates, catering, cleaning. Identifying opportunities to improve systems, processes and the overall efficiency of school operations. Commitment to safeguarding Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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Operations Manager
Mitie
PermanentFull time
Retail Security Operations Manager - London Position Overview Mitie is offering an excellent opportunity for a Retail Security Operations Manager in London. The salary will be discussed based on experience. The role comes with attractive company benefits such as life assurance, health cover, pension, and company sick pay. Job OverviewThe Retail Security Operations Manager is responsible for ensuring the assigned area meets or exceeds budget and service delivery requirements. This is achieved by ensuring all store portfolio officers fully understand and comply with Mitie policies. The role demands effective coaching and performance management skills to build and lead an industry-leading retail security team for our client. Main Duties -Efficiently oversee the security performance within a specified region by building, leading, retaining, and supporting the development of a team of Security, Elite, and Tactical officers. These officers should exemplify through their work that Mitie stands out as a distinctive provider of security services. -Maintain and review both Assignment Instructions and Risk Assessments. -Ensure all vacancies are advertised with appropriate agencies and maintain establishment to meet coverage KPIs specified by the customer through effective management of recruitment and succession planning. -Provide adequate and appropriate training, advice, and support to make the officer team successful. This includes ensuring knowledge and use of key systems and tools, awareness of policies, conducting regular appraisals, providing open feedback on progress and career development, and applying performance management and support for our colleagues develop in their roles. What We Are Looking For -Excellent organisational and time management skills. -Confident and professional working approach and appearance. -Strong customer service and client-focused attitude with the ability to build good working relationships. -Exceptional verbal and written communication skills. -Ability to work individually and as part of a team. -Resilient and tenacious with a ‘can do' approach. -Flexible and adaptable. -Literate, numerate, and IT skills to a medium level user. -Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial. -Expected to hold a level 3 apprenticeship in management development and work towards level 5. -A full UK Driving Licence is required.
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