Senior People Services Transformation Lead - Employee Relations | NHS England
NHS England - London or Leeds
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Employee Relations, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled employee relations services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Key skills and experience required: • Significant experience designing or transforming Employee Relations services within complex organisations, with a strong focus on creating integrated, end-to-end workforce support models • Strong understanding of employee relations, case management, wellbeing and HR advisory services, with the ability to design joined-up services that improve consistency, efficiency and user experience • Proven ability to work collaboratively across HR, operational, wellbeing, digital and transformation teams to deliver seamless, user-centred services that strengthen workforce experience, manager capability and staff retention • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Thursday 8 Oct 2026
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Senior People Services Transformation Lead - Medical Staffing | NHS England
NHS England - London or Leeds
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Medical Staffing, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled medical staffing services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or functio Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. • Significant experience designing or transforming Medical Staffing services within complex healthcare environments, with a strong understanding of workforce planning, job planning, rota management and medical workforce operations • Strong knowledge of medical staffing processes, governance and workforce systems, with the ability to design efficient, scalable and digitally enabled services that improve workforce deployment and experience • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centric services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. This advert closes on Thursday 8 Oct 2026
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Senior Radiographer | London North West University Healthcare NHS Trust
London North West Healthcare NHS Trust - Harrow
£45,953 - £54,254 Inclusive of HCAS pro rata - per annum
PermanentFull time
Come and join our busy and friendly radiology department at London North West University Hospitals NHS Trust. The post holder will be required to fully participate in the service provision. You will be required to participate in all out of hours services The post holder will need to demonstrate expertise and knowledge in Radiology and should hold a cannulating certificate. Specialty modality experience is essential for this post. The role also requires good communication skills, multidisciplinary teamworking and the ability to supervise and train other staff and students. You will be expected to work a combination of days Monday to Sunday in and out of hours including nights/ on call. CT/Cath lab/IR experience required. If interested please submit your application at the earliest. This vacancy may close as soon as sufficient applications have been received. When completing your supporting statement, please ensure to start your response in no more than 100 words ‘what skills and experience you will bring specifically to this role’. Applicants who have applied to similar roles in the last 3 months and not shortlisted need not apply. To work within a team of radiographic and clerical staff within the Trust. To provide a high standard of expertise and care, and lead areas of the department in the absence of the Modality Superintendent. To provide a diagnostic imaging service in areas where trained both in and out of normal working hours and help facilitate learning for students and less experienced staff. Only candidates with the legal right to work in UK will be considered. London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK • St Mark’s Hospital: an internationally renowned specialist centre for bowel disease • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. “We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).” To view the main responsibility, please see the attached the Job Description and Person Specification. This advert closes on Sunday 27 Sep 2026
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Senior Patient Administrator | Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust - Chelsea
£34,186 - £37,389 per annum inc. HCAS
PermanentFull time
Chelsea and Westminster Hospital is looking to recruit an experienced and enthusiastic Senior Patient Administrator to effectively help manage the administration service at CWH The Imaging Service and department exists to provide support to the clinicians in charge of the medical care and treatment of patients attending the Trust. It aims to do this speedily and to provide interpretation and advice on results. The department supports the teaching functions of the Trust and its commitment to the research and development of new modalities. The Imaging department work within a high quality management system and have recently been awarded UKAS QSI Accreditation. This position is to work closely with the Imaging Administration Manager to ensure the smooth operation of the department, maintaining high standards of patient care, and supporting administrative staff. The administrator will work closely with Superintendents, Radiographers, and patients, utilising excellent time management, organisational, and communication skills. They will deputise for the Imaging Manager, where and when required and will carry out appraisals for more junior members of staff. The responsibilities will include training and supervision of junior staff, to ensure that work objectives are being met on a day-to-day basis. They will be regarded as a key member of the imaging team. The role involves managing patient data, booking appointments and managing the diary to support modalities, handling inquiries including transport assistance, and ensuring that the clinical diary (Soliton) and records are up-to-date. By efficiently coordinating various administrative tasks, the senior administrator plays a critical role in enhancing the patient experience and contributing to the overall efficiency and effectiveness of the Imaging department. Chelsea and Westminster Hospital NHS Foundation Trust believes that our people will get out what they put in, and that requires our active support to develop our people, so we make it a top priority that our staff always feel valued and part of something bigger. Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future. We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring. If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites. · Demonstrate strong leadership skills · Ensure patients receive a high standard of care · Lead on training for junior staff · Keep the clinical diary on the Soliton system updated with correct patient information. · Good communication and interpersonal skills; may need to communicate sensitive or complex information to all types of patient · Partake in PDRs for other staff and ensure core training is up to date · Handle emails and communications with various departments efficiently and timely · Book and ensure the smooth running of clinics while liaising with appropriate consultants and specialty coordinators · Manage patient inquiries, schedule appointments, and facilitate the flow of information between departments. · Distribute administrative workload productively among colleagues This advert closes on Monday 28 Sep 2026
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Senior Service Desk Analyst | East London NHS Foundation Trust
East London NHS Foundation Trust - London
£38,488 - £46,852 per annum Inc HCAs
ContractFull time
The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. This advert closes on Wednesday 16 Sep 2026
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Senior Radiotherapy Physicist | Guy's and St Thomas' NHS Foundation Trust
Guys and St Thomas NHS Foundation Trust - London
£66,274 - £73,496 per annum
PermanentFull time
An exciting opportunity for a Senior Radiotherapy Physicist has become available to join a team supporting a major cancer centre, located at Guy's hospital in central London and at Queen's Mary's hospital in Sidcup. We are looking to recruit an experienced and motivated radiotherapy physicist to support our extensive dosimetry service. The post holder will also be actively involved in other areas of clinical radiotherapy physics as appropriate. Note: MPE certification is an essential requirement of this role, and applicants should be able to submit within 12 months of appointment if not certified already. Please see the Job Description and Person Specification for detailed information regarding the responsibilities and requirements for this post. As well as the main Guy’s Cancer Centre site in London Bridge, the post holder will be expected to provide support as required at Guy’s Cancer at Queen Mary’s Hospital, Sidcup. The Guy's Cancer Centre is currently equipped with nine Varian TrueBeam linear accelerators (all with SGRT), three GE CT scanners for simulation, a superficial x-ray treatment unit and Elekta HDR brachytherapy service. The centre serves a population of 1.9 million and typically treats over 4500 patients per year. Specialist services are also provided for SRS, TSEBT and TBI. There is a thriving research and education programme and close links with our university partner, King’s College London. Please see the Job Description and Person Specification for detailed information regarding the responsibilities and requirements for this post. This advert closes on Sunday 27 Sep 2026
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Senior Healthcare Support Worker - AAU | Barts Health NHS Trust
Barts Health NHS Trust - London
£31,554 - £33,270 per annum inc
PermanentFull time
The Acute Care team at the Royal London Hospital are passionate about getting it right for patients and their families. To achieve this, we are looking to appoint an outstanding individual to the post of Healthcare Support Worker within the Acute Admissions Unit (AAU). We admit patients directly from A&E and ambulatory care to our 52 bedded AAU and aim to provide an exceptional standard of care whilst maintaining the flow of patients throughout the hospital. We are looking to recruit staff who have experience of delivering care in an acute setting. You will have excellent communication skills, be caring and compassionate at all times and thrive in a very busy environment. As a healthcare assistant your role will be to help the qualified nurses assess, plan deliver and evaluate high standards of care to patients. The applicant needs to demonstrate and establish good clinical skills and show that they could work independently without direct supervision. We are looking for candidates for a full time post, the shift pattern is a mixture of days and nights over weekdays and weekends. The Senior Healthcare Support Worker will be an integral part of the ward/department team actively taking part in meeting the needs of patients and of the service in accordance with agreed standards under direct supervision of the registered nurses, nurse associates and midwives. The post holder will develop essential competencies though training and practice to ensure safety and quality are the priority. Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview. This advert closes on Friday 25 Sep 2026
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Senior Healthcare Support Worker - AAU | Barts Health NHS Trust
Barts Health NHS Trust - London
£30,630 - £32,346 per annum inc
PermanentPart time
Whipps Cross Hospital is looking to recruit a Healthcare Support Worker (HCA) Band 3 who will work at the Acute Assessment Unit, Older Persons Assessment Unit and Same Day Emergency Care at Whipps Cross Hospital. This post is open to individuals who are experienced Healthcare Support Workers in the NHS or elsewhere. Support will be offered to individuals to complete the Band 3 competencies and progress into a Band 3 role within six months upon successful completion of all required competencies. We are looking for compassionate and motivated individuals who are passionate about delivering high-quality, person-centred care in a hospital setting. The role involves undertaking a range of delegated clinical tasks, such as: • Patient observations (e.g., monitoring vital signs) • Assisting with personal care and mobility • Supporting patients’ nutritional and hydration needs • Undertaking limited range of delegated duties (e.g. taking blood pressure, recording ECG, MRSA screening) • Simple wound dressings • Strong teamworking and communication skills are essential to ensure the comfort, wellbeing, and safety of our patients. An excellent communicator, they have experience of working in a team, to ensure the comfort, wellbeing and safety of our patients. The postholder will work within the Acute Assessment Unit, Older Persons Assessment Unit and Same Day Emergency Care. Barts Health has a diverse and busy service that may require staff to be flexible in their working. The post holder will be required to work within a challenging clinical environment and may undertake shift work which may include nights and weekends. The post holder will be an integral part of the nursing team actively taking part in meeting the needs of patients and of the service in accordance with agreed standards under direct supervision of the registered nurse. The post holder will continue to develop essential competencies though training and practice to ensure safety and quality are the priority. This post attracts individuals who are new to care. You will receive support to complete the Band 3 competencies and progress into a Band 3 role within 6 months upon successful completion of all required competencies; until then, you will be placed at a Band 2 salary. Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together. We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. This advert closes on Friday 25 Sep 2026
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Senior People Services Transformation Lead - Staff Experience | NHS England
NHS England - London or Leeds
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Staff Experience, you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled staff experience services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Key skills and experience required: • Significant experience designing or transforming Staff Experience, employee engagement or people services within complex organisations, with a focus on improving workforce wellbeing, retention and organisational culture • Strong understanding of employee experience design, workforce engagement and digital service delivery, with the ability to create seamless, user-centred services that improve accessibility, consistency and satisfaction • Proven ability to collaborate across HR, operational, digital and transformation teams to deliver integrated people services that empower managers, strengthen staff support and improve workforce experience at scale • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Thursday 8 Oct 2026
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Senior People Services Transformation Lead - Business Partnering | NHS England
NHS England - Leeds/London
£79,504 - £91,609 per annum (exclusive of London Weighting)
ContractPart time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. The ambition contained within the 10 Year Health Plan is to deliver a Digital 1stStrategy which will enable staff to access People services anytime and anyplace, to book annual leave, or onboard to a new organisation digitally, with virtual assistants to improve both staff and manager experience. This ambition will be delivered through the Transforming people Services Programme. Being part of this programme is more than a transformation role; it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. As a Senior People Services Transformation Lead for Business Partnering. you will join one of the NHS’s most ambitious and high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled Business Partnering services that improve staff experience, enable people professionals to focus on matters to the business whilst achieving increased operational efficiency and productivity, support better outcomes for staff, patients and communities across the country. You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative and delivery-focused service design experts who thrive in complexity and are passionate about improving public services. The ideal candidate will bring: • Leadership leading complex transformation, service improvement or workforce redesign programmes within large or complex organisations • Strong understanding of HR, workforce or people services, with experience designing user-centred and digitally enabled service models • Experience of bringing together experts and customers to develop a service or function Working within the Service Design Team, you will collaborate with specialists and customers from across the NHS to shape future operating models and redesign how people services work at scale. This is a rare opportunity to influence strategic decisions, lead meaningful change and see the direct impact of your work across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. • Significant experience delivering Business Partnering, workforce transformation or organisational development services within complex healthcare or public sector environments • Strong understanding of strategic workforce planning, organisational performance and people partnering models, with the ability to design proactive, insight-led services that support leaders and improve organisational outcomes • Proven ability to collaborate across HR, operational, finance, digital and transformation teams to deliver integrated, business-focused people services that strengthen leadership capability, workforce engagement and service performance • Proven ability to collaborate across medical workforce, HR, operational, digital and transformation teams to deliver nationally consistent, user-centred services that support workforce sustainability and high-quality patient care • Proven experience designing or delivering HR service transformation, operating model redesign or large-scale people change programmes • Strong understanding of HR processes, service delivery models and workforce transformation within complex organisations • Experience building user-centred services, translating operational needs and policy requirements into practical and scalable service solutions • Strong stakeholder engagement and influencing skills, with the ability to build credibility across senior leaders, HR teams, digital partners and operational services • Experience leading complex workshops, service design activity and collaborative problem-solving across multiple stakeholders • Strong programme delivery and strategic planning capability, with the ability to manage priorities, risks and dependencies in a fast-paced environment You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application. This advert closes on Thursday 8 Oct 2026
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