Assistant Management Accountant
BCT Resourcing - Borehamwood
£40,000 to £50,000 a year
PermanentFull time
Assistant Management Accountant - Financial Analysis Borehamwood Area | Hybrid Working £40,000 - £50,000 + Benefits The Opportunity We're working with a growing and forward-thinking automotive dealer group in Borehamwood who are looking to appoint an Assistant Management Accountant with a strong focus on financial analysis. This is a commercially focused role for someone who enjoys going beyond the numbers to understand what is driving business performance. You'll analyse dealership performance, margins, costs and KPIs, producing meaningful financial insight to support senior management and operational decision-making. This is not simply a transactional accounts role - the successful candidate will play an important part in turning financial data into actionable business insight. The Role You'll combine core management accounting responsibilities with detailed financial analysis, reporting and business partnering. Key responsibilities include: *Producing and analysing regular financial and management reports *Analysing dealership performance, margins, costs and profitability *Identifying trends, variances and areas for improvement *Producing KPI and performance analysis for senior management *Supporting daily and monthly financial reporting *Assisting with cashflow analysis and forecasting *Supporting budgeting and financial planning *Building and maintaining financial models and analysis *Providing clear financial commentary and explaining performance movements *Supporting board and senior management reporting *Working closely with dealership and operational teams to understand financial performance *Supporting audit, VAT and compliance requirements *Identifying opportunities to improve financial processes and reporting About You We're looking for an analytical finance professional who enjoys working with data and using it to understand and improve business performance. You'll ideally have: *Previous experience within a motor dealership or automotive dealer group *Experience in an Assistant Management Accountant, Management Accountant, Finance Analyst or similar role *Strong financial analysis and reporting skills *Excellent Excel skills and strong attention to detail *Good understanding of dealership accounting and financial performance *Experience using Kerridge or a similar automotive dealer management system *AAT qualified or studying towards ACCA, CIMA or ACA *Strong commercial awareness and the confidence to work with operational and senior stakeholders Kerridge experience is highly desirable, particularly where this has involved extracting, analysing and interpreting dealership financial data. Why Apply? *£40,000 - £50,000 + Benefits *Hybrid working with flexibility *Financial analysis-led role within an established automotive business *Opportunity to influence commercial decision-making *Exposure to senior management and operational teams *Broad role combining management accounting and financial analysis *Genuine opportunity for career development Interested? If you're an automotive finance professional who enjoys analysing the numbers, understanding what they mean and using that insight to influence business performance, we'd love to hear from you.
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Dementia Care Manager
Avery Healthcare Group - Barnet
£17 to £17 an hour
PermanentFull time
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way. When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Dementia Care Manager at Barnet Grange Care Home in Barnet. If this sounds like the place for you, we’d love to hear from you! ABOUT THE ROLE Your focus as a Dementia Care Manager will be to be responsible for the overall management of the Dementia Community, implementing and embedding the company’s dementia care strategy and managing resources within a given budget. Other responsibilities will include: Ensuring that the plan care day is accurate and reflected in the care needs summary and that the resident/relative identifies needs and preferences. Ensure all information is integrated into a person-centred care plan. Building caring relationships with residents and families, liaising with them sensitively and appropriately. Act as an advocate for the residents' best interests, appropriately managing conflict. Working closely with the Activities Team to ensure the development of meaningful activities for residents with Dementia. Support and set expectations for the care team's participation in these activities. Promoting a culture that enables residents to maximise their capabilities, optimising their independence and enhancing their quality of life. ABOUT YOU To succeed in your application, you must live our values of caring, support, honesty, respect, and accountability in all you do. Our ideal candidate must have: A minimum of three years’ experience in a similar role, working within a fast-paced environment. Comprehensive understanding of CQC standards and requirements. Industry-relevant qualifications. Knowledge of care services businesses and the UK health and social care market. ABOUT AVERY At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
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Guest Services Manager
IHG Hotels & Resorts - London
PermanentFull time
At InterContinental London Park Lane, we are currently looking to for Guest Services Manager to join our team. Welcome to InterContinental London Park Lane Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine. Our Guest Services Manager supports the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at InterContinental London Park Lane is an original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large. Guest Services Managers communicate both internally within Front Office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation. To succeed as our Guest Services Manager, you will have: Front Office duty management and team leadership experience for 2+ years in a property of comparable size, standard and complexity. Proven track record of delivering luxury service, and ability to solve complex problems. Ability to work in a diverse team environment, including leading others to ensure overall departmental and hotel success. An awareness of market trends and the ability to implement new initiatives. Good understanding of systems to support driving results including Opera, HotSOS and Microsoft suite. If you think this sounds like you, we would love to hear from you! What’s in it for you as our Guest Services Manager: We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Guest Services Manager enjoys a range of benefits including £45,512.61 Per annum plus service charge, paid overtime and other great IHG perks! 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it. We provide every employee company sick pay and life insurance. Free meals on duty Professional career development with our IHG Leadership programs Amazing discounts for our hotels and restaurants around the world 50% discount in our F&B outlets Discounts from over 15,000 stores – all the way from retail to cinema Exclusive local discounts at Hard Rock Café, The Backroom Bar, El Pirata to name a few! Most importantly, we’ll help you grow and develop you as an individual and inspire incredible. At InterContinental London Park Lane, our ambition is to define our unique culture. The kind of culture that inspires you to be all you can be. An invitation to tap into your unique personality to deliver and achieve incredible things. An expectation to play your part in empowering and inspiring others. An opportunity to learn, grow and push what is possible. The promise of a personal and professional journey A place where everyone can belong and feel part of something bigger. We are open 7 days a week 365 days a year and need people to work a range of shifts and days. Please click ‘apply’ now! You must meet the legal requirements to work in the UK. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law . Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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Dementia Care Manager
NHS Jobs - Barnet
from £17 an hour
PermanentFull time
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Dementia Care Manager at Barnet Grange Care Home in Barnet. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a Dementia Care Manager will be tobe responsible for the overall management of the Dementia Community, implementing and embedding thecompanys dementia care strategy and managing resources within a given budget. Other responsibilities will include: Ensuring that the plan care day is accurate and reflected in the care needs summary and that the resident/relative identifies needs and preferences. Ensure all information is integrated into a person-centred care plan. Building caring relationships with residents and families, liaising with them sensitively and appropriately. Act as an advocate for the residents' best interests, appropriately managing conflict. Working closely with the Activities Team to ensure the development of meaningful activities for residents with Dementia. Support and set expectations for the care team's participation in these activities. Promoting a culture that enables residents to maximise their capabilities, optimising their independence and enhancing their quality of life. ABOUT YOU To succeed in your application, you must live our values of caring, support, honesty, respect, and accountability in all you do. Our ideal candidate must have: A minimum of three years experience in a similar role, working within a fast-paced environment. Comprehensive understanding of CQC standards and requirements. Industry-relevant qualifications. Knowledge of care services businesses and the UK health and social care market. ABOUT AVERY At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
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Regional SHEQ Manager
EQUANS - London, City of London
£55,000 to £58,000 a year
PermanentFull time
Equans are looking for a Regional SHEQ Manager to join our team in London on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. The post holder will cover the London region. The role offers hybrid working. The purpose of the role is to provide guidance and leadership to ensure that contracts in the Sustainable FM Services division meet their statutory safety and environment requirements and to assist contracts in delivering on responsible business initiatives. This post holder will identify and deliver solutions to improve operational safety, health, environment & quality (SHEQ) on contracts they are assigned to. Working closely, and in partnership, with the operational teams this role will ensure the EQUANS objectives & SHEQ culture are embedded within sites and contracts at a regional level. What will you deliver?Management of SHEQ across the Regional Operational area to ensure all work is undertaken to external and internal standards and guidelinesWork with the Sr SHEQ Managers to utilise and maintain adequate systems to meet all statutory and EQUANS obligationsEnsure all reportable data (Near Misses, Accidents, RIDDORs, HiPo’s, LTI’s, Incidents, LSV/MSV, Waste, Water, Energy, Social Initiatives, Volunteering etc) is recorded accurately on the contract – coach contracts, sites and individuals where requiredEstablish SHEQ Action Plans for each contract with the Contract Director/Manager – these outputs will deliver safer workplaces, improved employee engagement, culture and support our work-winning activity as models of best practiceAct on the findings of SHEQ Audits – providing guidance to the sites and feedback to SHEQ Solutions on tools, processes and systems that made be needed to improve the safety and quality of our workMentor the Safety Ambassadors within the contracts that you will be responsible forLead by example in following the company’s values and objectivesEnsure that each contract has a Training Matrix or Learning Management System to ensure that all colleagues within the area have the appropriate, Quality and H&S training, qualifications, and development. The delivery of training that impacts safety should be monitored and prioritisedLead investigations and liaise with stakeholders, ensuring detailed investigations are undertaken and full reports/ recommendations are provided – these reports will adequately identify the root causes of incidentsHold close out meetings, to ensure incidents/ investigations are fully closed and firm action plans with recommendations are presented to the Accident Incident Review boards to prevent further occurrences across the division and UKBUSupport other internal functions to ensure systems and resources are appropriate to manage the risks across the areaCoach contracts to use the Divisional Reporting tools power Bi and feedback to the central SHEQ team on what further reporting may be neededForm strategic relationships with the HSE/EHO’s and other appropriate industry forumsSupport key bids, attend tender interviews, lead competitive dialogue in the bid process to demonstrate that H&S is top the agendaProvide innovation and market leading solutions, delivering continuous improvement and data led focus on safety and responsible businessWhat can we offer you? On offer is a competitive salary and benefits package, which includes;25 days annual leave (+ public holidays)Life Cover equivalent to 1.5 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing appWho are we looking for?Previous experience of a Health and Safety role within the construction, blue light or prison sector, FM or related industriesUnderstanding of construction, energy and FM technology and methodsDemonstrable experience relevant SHEQ legislation.NEBOSH National Diploma in Occupational Health and Safety; British Safety Council Level 5 Diploma in Occupational Safety and Health; City & Guilds Level 5 (NVQ) Diploma in Occupational Health and Safety Practice; NCRQ Level 6 Diploma in Applied Health and Safety or equivalent qualification or qualification by experienceNEBOSH National Certificate in Construction Health and SafetyMembership of IOSHExperience of fire prevention and fire managementThis role includes a DBS Enhanced check therefore ability to pass is essential. Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve.Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals. Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success. For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us. As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey." We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment. Where feasible, if a candidate applies under the Disability Confident Scheme and they meet all of the essential criteria, we will offer an interview. To find out more about this scheme please click here. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
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Guest Services Manager
Heeton Hospitality UK
£31,200 to £31,200 a year
PermanentFull time
Overview: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle check-in and check-out, prepare and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will help to lead and develop a team that can assist with both Front Office and Food and Beverage operations. You will also create the warm atmosphere that makes our guests feel at home while executing brand and/or company standards and building awareness of the hotel in the local community. Your day-to-day: Be the warm welcome that kicks off a memorable guest experience. Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the Heeton standards. Maintain exceptional levels of customer service Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay. Handle cash and credit transactions in accordance with Heeton standard operating procedures. Start every stay right by swiftly checking guests in in accordance with Heeton brand standards. Prepare and serve food and drinks in the bar and compliance with Food Safety standards. Set up, support, and service events. Manage, train and develop the Guest Services team. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Be a trusted contact for all guests. Help them with anything from billing to local knowledge and loop in management when necessary. Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork. Work as part of a team to assist with Reception, Bar and Kitchen duties. Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard. Understand guest satisfaction scores and contribute to improving areas of focus. Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience. Take pride in your appearance and place as a brand ambassador. Abide by policies & procedures and ensure they are implemented within your departments, and your team abide by them too. Monitor staffing levels to meet business demands. Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for team members as well as guests. Maintain good communication and working relationships with all hotel departments. Support and manage other ad-hoc duties when your colleagues need your help. This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs. What we need from you: Previous supervisory / management experience in Food & Beverage and/or Front Office within a 4-star property. Previous experience of using PMS system You are a true people’s person, with a passion to delight our guests with amazing service You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities You have a good working knowledge of food and beverages, and licensing regulations You are a great leader and strive to develop and motivate the team High level of commercial awareness and sales capabilities Experience in managing and developing people Previous experience in managing a department and Profit and Loss account What We Offer: We strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive salary and benefits package, including: Annual bonus for all Team Members Exclusive access to the employee recognition & reward scheme - Heeton Rewards Fantastic career potential with one of the UK's fastest-growing hotel operators Employee staff rates across our properties Retention bonus on completion of 3- and 6-month service Service-based annual leave (increase up to a maximum of 5 extra days) You will be located at Heeton Concept Hotel Kensington and Heeton Concept Hotel Luma Hammersmith Heeton UK is all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Assistant Store Manager
Oliver Bonas - Clapham Junction Station
£35,000 to £35,000 a year
PermanentFull time
We are looking for an Assistant Store Manager to join Team OB in our new store opening in Clapham Junction station. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store’s performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met. Provide a great experience to every customer delivering on our service expectations. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who’s kind, helpful and considerate towards customers and team members alike. Calm, solutions focused with strong listening skills to find way to make things right. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
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Assistant Manager - Housekeeping
LGH Hotel Management Ltd - London
PermanentFull time
Assistant Manager - Housekeeping Holiday Inn London - Regent's Park Check out the hotel on our virtual tour! The Opportunity As one of our Assistant Hospitality Managers, you will play a key role within our Housekeeping department, helping to create an environment where exceptional standards and exceptional people thrive. Working closely with the Housekeeping Manager, you’ll lead, support and inspire a dedicated team of housekeepers to ensure every guest room, public space, conference area, lounge and bar is presented to the highest standards of cleanliness and care. This role is about more than maintaining standards — it’s about developing people, encouraging pride in their work and continually finding better, smarter ways of delivering outstanding results across the hotel. What You’ll Be Responsible For Supporting the Housekeeping Manager in the day‑to‑day leadership of the housekeeping team Leading by example to ensure all guest bedrooms, public areas, conference rooms, lounges and bars meet consistently high standards Creating a positive, well‑organised working environment where the team feels supported, motivated and clear on expectations Playing an active role in the training, development and ongoing growth of the housekeeping team Encouraging innovation and continuous improvement, always looking for ways to raise standards across the hotel Ensuring attention to detail, cleanliness and presentation are never compromised Helping to deliver a seamless, high‑quality guest experience at every touchpoint Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio. Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply). Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking Who This Role Is For This role is ideal for someone who: Takes genuine pride in high standards and enjoys seeing the difference great housekeeping makes Enjoys leading and motivating people, helping individuals feel confident and valued in their roles Thrives in a hands‑on environment and leads from the front Is naturally organised and calm, even in a fast‑paced setting Feels motivated by continuous improvement and finding better ways of working Understands that housekeeping is central to guest satisfaction, not behind the scenes Hospitality is in our blood — it’s what we do best. If you’re passionate about delivering fabulous guest experiences and want to be part of a team that genuinely cares about people and standards, this is an opportunity to grow, make an impact and be proud of what you do. Hotel Discover the vibrant heart of London at the Holiday Inn London - Regent’s Park Hotel! Perfectly positioned just minutes from Great Portland Street and Regent’s Park Tube stations, our hotel offers seamless access to the city’s top attractions. Located near the A501 and only a 45-minute drive from Heathrow Airport, getting here is a breeze. Step outside and find yourself immersed in the lush greenery of Regent’s Park or the bustling energy of Oxford Street’s shopping paradise, both within walking distance. Family fun awaits at nearby hotspots like Madame Tussauds, the Sherlock Holmes Museum, and London Zoo. For culture enthusiasts, the British Museum, less than a mile away, invites you to uncover ancient treasures and explore global cultures. The British Library, with its diverse exhibitions, is also just a short stroll away. The excitement doesn’t end there! Theater lovers can reach the dazzling West End in just a 15-minute walk, where world-class shows await. And don’t miss the vibrant bars and restaurants of Soho, perfect for a night out on the town. About us Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Guest Service Manager
RBH Hospitality Management Ltd - London
PermanentFull time
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL A central London hotel near Southwark Tube station with free WiFi and free breakfast. Holiday Inn Express® London - Southwark hotel is based in central London, near the Tate Modern. To the hotel is a quick walk from Southwark and Blackfriars Tube stations for easy access around the capital, and the Southwark Tube station gets you to London City Airport in less than half an hour. Within easy reach, the expansive Borough Market offers artisan treats, produce and specialty products, while a 30-minute walk along the River Thames takes you to the iconic Big Ben and Westminster Abbey. Or hop on the Tube to be there in 10 minutes. Business guests are within a 20-minute walk of The Shard and the London Stock Exchange. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more! A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL What you'll be doing... Ensure seamless check-in/check-out procedures and deliver outstanding service. Promptly address guest needs and resolve concerns to build loyalty and enhance satisfaction. Train and mentor, the guest service team, Foster a positive, empowered, and collaborative work culture with regular coaching and performance support. Oversee the guest service team on duty, including room assignments, system opening/closing, accurate billing, and maintaining guest records. Ensure processes are efficient, professional, and aligned with IHG - Holiday Inn Express and brand standards. Ensure all relevant paperwork is completed in line with financial standards. Strong organisation skills, consensus building skills, effective conflict management skills and affective change management skills Act as a brand ambassador by embodying the HIEX style, promote IHG One Reward membership and engage guests with a personalized, energetic approach. Act as the hotel’s primary point of contact for guest complaints and escalations on duty. Lead Duty Manager shifts and coordinate with Housekeeping, Maintenance, and Breakfast Team to ensure smooth cross-departmental operations. Motivate the Guest Service Assistants to meet upselling targets by offering room upgrades and additional services. Ensure front desk operations meet safety protocols, lead emergency procedures when required, and uphold a secure environment for guests and staff. Support on day-to-day shift activities, including breakfast setup. Guide and support team members through coaching and on-the-job training, ensuring high service standards and professional development. Proactively respond to guest feedback and handle any issues with confidence, ensuring every experience is memorable for the right reasons. Manage inventory and stock levels across F&B outlets. Maintain cleanliness and safety standards throughout all service areas in line with health, safety, and IHG brand compliance. Ensure health & safety standards are strictly followed. Monitor guest feedback and make improvements to enhance the offering. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable. WHAT WE NEED FROM YOU Experience in a manager role preferably in hospitality. Willing to work overnights to cover holidays and absences. A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast-paced environment where no two days are the same. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
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Bar Manager - Southbank
Caravan Restaurants and Coffee Roasters - London
£17.70 to £17.70 an hour
PermanentFull time
Bar Manager Caravan Southbank, London Overall earnings up to £17.70 per hour Full time This November, we’re opening our tenth, and biggest, Caravan at the Southbank. And we’re looking for an exceptional Bar Manager to lead our bar team. We’re after someone kind, confident and who knows how to support & inspire a team, welcome & awe guests from the first impression, and who's passionate about beverages and wants to share that passion with their team & guests. You’ll be joining Caravan as we open a special new restaurant, with two floors, multiple bars and plenty of opportunity to make your mark from day one. The role As Bar Manager you’ll work alongside your General Manager and the management team to make sure the day-to-day operation of the bar runs brilliantly every day. That means setting the standard for health & safety, culture, hospitality and developing the team around you to make sure every guest that leaves the restaurant has the best experience possible. You’ll know how to lead from the front, when to coach and when to jump in and help get things moving. What you'll be doing as Bar Manager • Ensure our beverage and service standards are consistently delivered • Leading by example and helping create the kind of hospitality people want to come back for • Coaching, training and developing the bar team, sharing your knowledge and passion as you go • Leading compliance on all legal requirements regarding weights and measures, licensing laws, health, and safety as well as fire procedures. • Managing stock efficiently and taking accountability for the smooth back-end operation of the bar • Working closely with the wider restaurant team to give every guest the best experience possible Why Caravan? Since 2010, we’ve been serving well-travelled food, specialty coffee and drinks inspired by flavours and ideas from around the world. We’re a business built around curious people. People who care about what they do, look out for each other and aren’t afraid to try something new. With more openings ahead and a big focus on developing our own people, there’s plenty of room to grow with us too. Plus, when you work at Caravan you enjoy: • Free meals & drinks when on shift • 50% dining discount with up to 4 mates • 20% coffee retail discount • Extensive wellbeing support • Financial health education & support • Leadership training and development • A dining voucher when you start, on your birthday and your work anniversary, to spend in any of our restaurants • Real career progression - 80% of our management roles are filled internally Our values We live by four core values, and our Bar Manager and every team member would live, promote and role model them: • All welcome - We make space for everyone at our table • No boundaries - Grow, develop and thrive, just a little bit each day • Caravan of Love - Bring the energy, and be part of the change you want to see in the world • Well-travelled - Be curious; learn, taste, experiment and share that knowledge with those you meet along the way Sustainability We're all in on both environmental and social sustainability practices. Every team member plays their part in maintaining our B-Corp certification targets. Diversity & Inclusion Everyone's welcome at Caravan. We respect individual differences in identity, culture and experience, with our team, and with every guest.
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