Business Development Manager
NHS Jobs - London
Negotiable
PermanentFull time
As the principal liaison for the consultant body at HJE, you will be responsible for growing and retaining referrals across all service lines, targeting and recruiting new consultants, and shifting activity from competitor sites. You will manage two Business Development Officers, providing direction and oversight to ensure consistent and effective delivery across the team. Day to day, you will analyse market and utilisation data to identify relationship priorities, prepare monthly reports on new business opportunities and pipeline progress, and work closely with the Head of Patient Services, Commercial Director, and Head of Marketing to shape the hospital's overall consultant engagement strategy. You will own issue resolution between consultants and hospital leadership, operating with a clear follow-up protocol and a strong sense of urgency. You will also facilitate consultant specialty group meetings, drive cross-specialty referral opportunities, and maintain detailed, accurate records via our CRM system.
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Building Services Manager
Kier Group
PermanentFull time
We're looking for a Building Services Manager to join our Build Team based in our London Region. Location: London - remote working available, with occasional travel to the office required.Hours: Full Time, Permanent - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. As a Building Services Manager, you'll play a vital role in our team, providing expert technical guidance throughout the project lifecycle. Working collaboratively with our build teams, you'll ensure high-quality service delivery while nurturing positive relationships with stakeholders and suppliers. What will you be responsible for?As a Building Services Manager, you'll be working within the Operational Team, supporting them in delivering excellence across all building services aspects. Your day to day will include: • Managing the selection process for specialist sub-contractors from our trusted supply chain• Overseeing the commissioning process and ensuring compliance of as-built and maintenance documentation• Compiling and presenting summary reports to the Technical Director on team project supervision• Reviewing technical submittals from sub-contractors with attention to detail• Ensuring installation quality meets our high standards through regular inspections What are we looking for?This role of Building Services Manager is great for you if: • You have experience in a similar building services management position• You're familiar with main contracting environments and managing specialist sub-contract partners including experience working on projects for the Department for Education• You have a track record in delivering large Building Services packages valued £5M+• You're a collaborative team player with excellent communication skills• You're passionate about quality and customer satisfaction We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier.
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Quality Assurance Manager
Metropolitan Thames Valley Housing - UK, Europe
£57,501 to £60,527 a year
PermanentFull time
Quality Assurance Manager Location: This post can be based in either our Nottingham or London Office Beeston, NG9 1LA (with travel to London required) - Salary: Banding £52,273 - £55,024 Farringdon (with travel to Midlands required - Salary Banding £57,501 – £60,527 Contract Type: 9 Month Fixed Term Contract - 37.5hrs per week Monday to Friday Hybrid Working About the Role Due to an internal move, we are seeking an experienced Quality Assurance Manager to lead assurance, governance and compliance activities that support safe, effective and high-quality services for our residents. As part of the Risk & Assurance Management Team, you will be responsible for delivering quality assurance frameworks, coordinating assurance activity for regulatory compliance, managing audit programmes, overseeing self-assessments, and leading learning from reviews, incidents and investigations. This is more than a compliance role. You will be instrumental in helping the organisation make informed, evidence-based decisions by turning quality, assurance and risk information into meaningful insight. Through the analysis of trends, performance information, assurance findings and emerging risks, you will identify opportunities for improvement, provide constructive challenge and support leaders to strengthen services and outcomes for residents. You will also oversee the monitoring and reporting of assurance actions and audit recommendations, providing clear visibility of progress, impact and areas requiring further focus. A key part of the role is maintaining the integrity, independence and credibility of the assurance function through a fair, transparent and evidence-led approach. About You We are looking for an experienced assurance professional who combines strong technical expertise with credibility, sound judgement and a collaborative leadership style. You will understand that effective assurance is not about finding fault. It is about providing independent insight, constructive challenge and evidence-based assurance that helps the organisation improve. You will bring: Experience working in a regulated environment with responsibility for quality assurance, governance, compliance or audit. Proven management experience within quality assurance, audit, governance, service improvement or a related discipline. Strong knowledge of regulatory frameworks, ideally within housing, social care or a similarly regulated sector. Excellent analytical and reporting skills, with the ability to interpret data, identify trends and translate findings into meaningful recommendations. Experience leading audits, investigations, reviews and organisational learning activities. Strong stakeholder management skills and the confidence to influence and challenge constructively at all levels. A commitment to fairness, transparency and evidence-based decision making. A proven ability to drive improvement through assurance findings, insight and learning. A passion for improving outcomes for residents and customers. Why Join Us? This is an exciting opportunity to influence quality, assurance and regulatory compliance across a large and diverse resident-focused organisation. You'll play a key role in strengthening assurance, supporting better decision-making and ensuring learning and continuous improvement remain at the heart of what we do. If you're passionate about using insight, assurance and constructive challenge to improve services and outcomes for residents, we'd love to hear from you. To meet our commitment to providing safe, high-quality services to our customers we will complete an Enhanced background check with the Disclosure and Barring service once an offer of employment has been made.
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Deputy General Manager
Heartwood Collection - Teddington
£42,000 to £44,000 a year
PermanentFull time
Deputy General Manager On Target Earnings £42,000-£44,000* (Including TRONC) Basic rate £33,500 plus £9,000 - £10,0000 average TRONC 48 Hour contract At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Deputy General Manager We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities. Deputy General Manager - What we offer: Contract of 48 hours Bespoke training and development through our Stepping Stones programme Access to the Employee Assistance Program with Hospitality Action Instant pay access through EarlyPay Enhanced Maternity & Paternity leave Up to £1,500 Referral Bonus 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends A birthday gift and Long Service Recognition Discounts on hundreds of retailers and experiences via Reward Gateway Cycle to Work Scheme Deputy General Manager - About You: Passionate and vibrant personality, a real people person who cares for the guests, team and experience Clear track record of assisting in running a site and/ or fresh food restaurant experience and delivering training and support to other managers and team members Able to run all different aspects of hospitality, including bar, host stand (and reception for rooms site), with a proven record of leadership skills 2-3 years experience as a Deputy General Manager, with knowledge of branded operations knowledge and Taking on the responsibilities of a General Manager with the understanding of financial aspects and requirements of running a site Heartwood Collection is a multi-award-winning hospitality group: Sunday Times Best Places to Work winner 2024 Double winner at the Publican Awards 2024 Best Pub Brand/ Concept at the Publican Awards 2025 At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life. *On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average
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General Catering Manager
Bupa - London, England
PermanentFull time
Job Description: General Catering Manager Cromwell Hospital, London SW5 0TU Full Time - Permanent (40 hours per week) Monday to Friday with flexibility to support evenings and weekends as required Competitive Salary + excellent benefits We make health happen At Cromwell Hospital, our purpose is simple: delivering world-class care expertly tailored to every patient. Food and hospitality play a pivotal role in that experience, from patient dining and retail services to consultant hospitality and VIP experiences. As our General Catering Manager, you'll provide strategic leadership across all catering and hospitality services within the hospital. You'll be responsible for delivering exceptional patient dining experiences, driving operational excellence, leading high-performing teams, and ensuring the highest standards of compliance, governance, and financial performance. This is an exciting opportunity to shape and enhance a premium hospitality service within one of the UK's leading private hospitals. How you'll help us make health happen Lead all catering and hospitality operations across patient dining, retail outlets, restaurant services, hospitality, and VIP catering. Drive the delivery of a five-star patient dining experience, ensuring exceptional quality, service, and presentation standards. Develop and embed service standards, performance measures, and operational KPIs across all catering functions. Work closely with clinical, operational, and senior leadership teams to ensure food services support patient outcomes and experience. Lead service improvement initiatives using patient, visitor, and colleague feedback to drive continuous enhancement. Oversee compliance with food safety legislation, HACCP procedures, allergen management, infection prevention standards, and health & safety requirements. Provide leadership and governance across staffing, workforce planning, recruitment, training, engagement, and performance management. Manage budgets, labour costs, supplier performance, stock control, and revenue opportunities to deliver strong commercial outcomes. Support menu innovation and service development alongside catering, clinical, and dietetic stakeholders. Lead audit readiness activities, ensuring robust processes, accurate record keeping, and compliance with all regulatory requirements. Build strong relationships with senior stakeholders, consultants, clinical teams, suppliers, and hospital leadership. Champion a culture of accountability, service excellence, innovation, and continuous improvement across all catering services. Key Skills / Qualifications Proven leadership experience managing multi-outlet catering and hospitality services within private healthcare or a similarly premium, highly regulated environment. Strong understanding of patient dining services, hospitality operations, retail catering, and VIP food service delivery. Demonstrable experience managing budgets, labour costs, financial performance, and operational KPIs. Level 3 Food Safety qualification (or equivalent) with strong knowledge of HACCP, allergen management, and food safety legislation. Experience leading audits, compliance programmes, and implementing corrective actions. Strong people leadership skills with experience developing, coaching, and managing large operational teams. Excellent stakeholder management skills, with the ability to build effective relationships across clinical and non-clinical functions. Strong commercial awareness combined with a commitment to delivering exceptional customer and patient experiences. Excellent communication, organisational, and problem-solving skills. Flexible approach to working hours to support operational requirements within a seven-day hospital environment. Desirable Previous experience working within a private hospital or acute healthcare environment. Formal qualification in Hospitality, Catering Management, Business Management, or a related discipline. Experience managing large-scale or multi-site catering operations. Knowledge of CQC expectations and healthcare-specific food service governance requirements. Experience leading service redesign, patient experience initiatives, or commercial growth projects. Experience delivering consultant, VIP, or corporate hospitality within a premium environment. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Support with travel costs via a season ticket loan or Cycle to Work scheme. Discounted access to online gym sessions through Gympass. Various family-friendly benefits. Free onsite massages as recognition for your hard work. Opportunity to participate in our annual awards ceremony. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to ”Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them Time Type: Full time Job Area: Property & Facilities Locations: Cromwell Hospital London
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Guest Services Manager
Heeton Hospitality UK
£31,200 to £31,200 a year
PermanentFull time
Overview: The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle check-in and check-out, prepare and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will help to lead and develop a team that can assist with both Front Office and Food and Beverage operations. You will also create the warm atmosphere that makes our guests feel at home while executing brand and/or company standards and building awareness of the hotel in the local community. Your day-to-day: Be the warm welcome that kicks off a memorable guest experience. Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the Heeton standards. Maintain exceptional levels of customer service Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay. Handle cash and credit transactions in accordance with Heeton standard operating procedures. Start every stay right by swiftly checking guests in in accordance with Heeton brand standards. Prepare and serve food and drinks in the bar and compliance with Food Safety standards. Set up, support, and service events. Manage, train and develop the Guest Services team. Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Be a trusted contact for all guests. Help them with anything from billing to local knowledge and loop in management when necessary. Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork. Work as part of a team to assist with Reception, Bar and Kitchen duties. Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard. Understand guest satisfaction scores and contribute to improving areas of focus. Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience. Take pride in your appearance and place as a brand ambassador. Abide by policies & procedures and ensure they are implemented within your departments, and your team abide by them too. Monitor staffing levels to meet business demands. Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for team members as well as guests. Maintain good communication and working relationships with all hotel departments. Support and manage other ad-hoc duties when your colleagues need your help. This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs. What we need from you: Previous supervisory / management experience in Food & Beverage and/or Front Office within a 4-star property. Previous experience of using PMS system You are a true people’s person, with a passion to delight our guests with amazing service You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities You have a good working knowledge of food and beverages, and licensing regulations You are a great leader and strive to develop and motivate the team High level of commercial awareness and sales capabilities Experience in managing and developing people Previous experience in managing a department and Profit and Loss account What We Offer: We strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive salary and benefits package, including: Annual bonus for all Team Members Exclusive access to the employee recognition & reward scheme - Heeton Rewards Fantastic career potential with one of the UK's fastest-growing hotel operators Employee staff rates across our properties Retention bonus on completion of 3- and 6-month service Service-based annual leave (increase up to a maximum of 5 extra days) You will be located at Heeton Concept Hotel Kensington and Heeton Concept Hotel Luma Hammersmith Heeton UK is all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be the best versions of themselves. We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Deputy General Manager
Baxterstorey - London, England
£40,000 to £40,000 a year
PermanentFull time
Company Description Title: Deputy General Manager Location: King's Cross, London Salary: Up to £40k Schedule: Monday-Friday 9am to 5.30pm Benefits: 28 Days holiday including bank holidays 3 volunteering days plus your birthday off 3 days grandparent leave 24 week’s enhanced maternity leave Bespoke training and development opportunities Pension and life insurance Discounts available on our PerkBox app; high street shops, holidays & cinema Wellbeing hub Access to employee assistance programme Free meals whilst at work Career development opportunities HIT Apprenticeships for all experience levels We currently have an exciting opportunity for an experienced Deputy General Manager to join us at one of our highly prestigious contracts. This is a fantastic opportunity for a passionate hospitality professional who loves great food, exceptional service and creating memorable experiences. Working as a key part of the management team, you’ll help lead a talented team, ensuring our day-to-day catering and hospitality operation consistently delivers at its best. Events will be an important part of the role, so we’re looking for someone with strong events management experience who is confident bringing together people, food and service to deliver seamless experiences from start to finish. Job Description As our Deputy General Manager your focus is to work closely with your teams to develop a great work relationship and together to provide the best customer service. As well as having an excellent presentation, organisational and communication skills, you will be able to demonstrate a real passion for food & service and possess bags of enthusiasm. Support the General Manager in delivering an outstanding catering and hospitality experience. Lead, motivate and develop the team, creating a positive and high-performing working environment. Take a visible, hands-on approach, supporting the operation during busy service periods and events. Plan, coordinate and deliver a variety of events, ensuring they run smoothly from initial preparation through to delivery. Maintain consistently high standards of food presentation, service and customer experience. Build strong relationships with the client, customers and key stakeholders. Support team training, development and performance, helping colleagues reach their full potential. Support the commercial performance of the contract, identifying opportunities to drive sales and manage costs effectively. Ensure excellent standards of cleanliness, food safety, health and safety and operational compliance. Respond quickly and positively to changing operational requirements and customer needs. Support continuous improvement, bringing new ideas and creativity to the catering, hospitality and events offer. Qualifications Previous management or supervisory experience within catering, hospitality or a similar fast-paced environment Strong events management experience A genuine passion for food, service and the customer experience A visible, hands-on leadership style The ability to inspire, motivate and develop a team A commercial mindset and an eye for detail Confidence building strong relationships with clients, customers and colleagues The energy and flexibility to thrive in a varied hospitality environment Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
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Restaurant Manager - Southbank
Caravan Restaurants and Coffee Roasters - London
£17.70 to £17.70 an hour
PermanentFull time
Restaurant Manager - Hiring now! Caravan Southbank, London Overall earnings up to 17.70, dependent on experience Full time This November, we’re opening our tenth, and biggest, Caravan at the Southbank. And we’re looking for an exceptional Restaurant Manager to help lead our front of house team. We’re after someone kind, confident and genuinely passionate about what they do. Someone who knows how to lead and inspire a team, is passionate about being a hospitality leader, and gets a kick out of helping their team develop and give their guests the best experience possible You’ll be joining Caravan as we open a special new restaurant, with two floors, multiple bars and plenty of opportunity to make your mark from day one. The role As Restaurant Manager, you’ll work alongside your General Manager and the management team to make sure the day-to-day operation of the business runs brilliantly every day. That means setting the standard for health & safety, culture, hospitality and developing the team around you to make sure every guest that leaves the restaurant has the best experience possible. You’ll know how to lead from the front, when to coach and when to jump in and help get things moving. What you'll be doing as Restaurant Manager • Ensure our food, drink, and service standards are consistently delivered • Leading by example and helping create the kind of hospitality people want to come back for • Coaching, training and developing the floor team, sharing your knowledge as you go • Giving new team members a great start through engaging training and onboarding • Working closely with the wider restaurant team to give every guest the best experience possible Why Caravan? Since 2010, we’ve been serving well-travelled food, specialty coffee and drinks inspired by flavours and ideas from around the world. We’re a business built around curious people. People who care about what they do, look out for each other and aren’t afraid to try something new. With more openings ahead and a big focus on developing our own people, there’s plenty of room to grow with us too. Plus, when you work at Caravan you enjoy: • Free meals & drinks when on shift • 50% dining discount with up to 4 mates • 20% coffee retail discount • Extensive wellbeing support • Financial health education & support • Leadership training and development • A dining voucher when you start, on your birthday and your work anniversary, to spend in any of our restaurants • Real career progression - 80% of our management roles are filled internally Our values We live by four core values, and our Restaurant Manager and every team member would live, promote and role model them: • All welcome - We make space for everyone at our table • No boundaries - Grow, develop and thrive, just a little bit each day • Caravan of Love - Bring the energy, and be part of the change you want to see in the world • Well-travelled - Be curious; learn, taste, experiment and share that knowledge with those you meet along the way Sustainability We're all in on both environmental and social sustainability practices. Every team member plays their part in maintaining our B-Corp certification targets. Diversity & Inclusion Everyone's welcome at Caravan. We respect individual differences in identity, culture and experience, with our team, and with every guest.
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Hotel Reception Manager
Clermont Hotel Group - London
PermanentFull time
Hotel Reception Manager The Cumberland Contract: Full Time Payment: Salaried Salary: £35,875 per annum The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town! What you’ll be doing As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same. What you’ll bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service A keen eye for detail to ensure the highest standards at all times A deep passion for hospitality and guest satisfaction Excellent communication skills, with the ability to connect naturally with guests and team members Analytical skills for problem-solving and sales strategy Knowledge of Opera is beneficial but not essential What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Hotel Reception Manager
Clermont Hotel Group - London
PermanentFull time
Hotel Reception Manager The Clermont Victoria Contract: Full Time Payment: Salaried Salary: £33825 per annum The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel. What you’ll be doing As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same. What you’ll bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service A keen eye for detail to ensure the highest standards at all times A deep passion for hospitality and guest satisfaction Excellent communication skills, with the ability to connect naturally with guests and team members Analytical skills for problem-solving and sales strategy Knowledge of Opera is beneficial but not essential What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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