21621 - Operational Support Officer
Ministry of Justice - Cambridge
from £25,582 a year
On-sitePermanentFull time
Crown and Civil & Family Positions available at: Peterborough Combined Court Centre, PE1 1EJ Employment Tribunals Position available at: Cambridge County Court, CB1 1BA Candidate preferences will be explored during the interview stage in conjunction with the application selection process. Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role The role is primarily based within the courtroom, supporting the smooth running of court proceedings. Administrative duties will also be incorporated into the post. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include: Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes. Creating and updating records digitally, interpreting information required on a court file accurately. Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently. When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives. Your knowledge, skills and experience Strong customer service skills with the ability to work in a service-led customer-facing environment. Good digital and administrative skills; with excellent attention to detail. Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications. Resilient and empathetic to be able to deal with sensitive information and situations. A team player; able to work collaboratively and flexibly to deliver HMCTS objectives. Court Specific Duties Duties undertaken within the Court may include, but are not limited to, the following: Speak publicly and manage courtroom proceedings. Court usher duties which include preparation and management of a courtroom by communication with court users (members of the public). Ensuring court video link technology is prepared and working correctly. Communication with stakeholders and professionals including Police, Probation Service and Solicitors. Administration work including pre and post court functions. Supporting court hearings, this role requires a professional approach when dealing with sensitive and sometimes complex casework. Employment Tribunal Clerk Duties - Cambridge County Court Please note that the position based at Cambridge County Court is specifically for an Employment Tribunal Clerk role. By selecting this location during the application process, you acknowledge and agree that the role includes the additional responsibilities outlined below. Hearing Clerk Duties Act as Hearing Clerk during Employment Tribunal hearings, supporting Employment Judges and panel members. Manage hearing documentation, record outcomes, and ensure hearings run efficiently and effectively. Liaise with parties, representatives, and the judiciary throughout hearings to resolve administrative issues and facilitate the smooth running of proceedings. Employment Tribunal Case Management Support case progression by processing tribunal applications, correspondence, judicial directions, and hearing outcomes in accordance with Employment Tribunal procedures. Maintain accurate records on case management systems and ensure the timely progression of cases. Digital and Hybrid Hearings Support the delivery of in-person, remote, and hybrid hearings. Test and operate video hearing technology and provide assistance to parties experiencing technical difficulties. Stakeholder Engagement Employment Tribunal Clerks regularly interact with a wide range of stakeholders, including: o Claimants o Respondents o Solicitors and other legal representatives o Employers and employees o Trade Union representatives o ACAS representatives and officers o Members of the judiciary Additional Skills and Experience Essential o Ability to manage competing priorities in a fast-paced hearing environment while maintaining accuracy and attention to detail. o Strong communication skills, with the ability to engage professionally and effectively with judiciary, legal representatives, and unrepresented parties. o Ability to work independently while contributing positively as part of a wider team. Desirable o Knowledge of Employment Tribunal procedures, case management processes, and hearing administration. o Experience supporting judicial office holders within a court or tribunal environment. o Experience using HMCTS digital case management systems and video hearing platforms. o Understanding of the challenges faced by a diverse range of tribunal users and stakeholders. Please refer to the role profile attachment for more information. Lead criterion at application stage: Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received. Further details: These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public.
21621 - Operational Support Officer
Ministry of Justice - Peterborough
from £25,582 a year
On-sitePermanentFull time
Crown and Civil & Family Positions available at: Peterborough Combined Court Centre, PE1 1EJ Employment Tribunals Position available at: Cambridge County Court, CB1 1BA Candidate preferences will be explored during the interview stage in conjunction with the application selection process. Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role The role is primarily based within the courtroom, supporting the smooth running of court proceedings. Administrative duties will also be incorporated into the post. Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include: Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes. Creating and updating records digitally, interpreting information required on a court file accurately. Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently. When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives. Your knowledge, skills and experience Strong customer service skills with the ability to work in a service-led customer-facing environment. Good digital and administrative skills; with excellent attention to detail. Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications. Resilient and empathetic to be able to deal with sensitive information and situations. A team player; able to work collaboratively and flexibly to deliver HMCTS objectives. Court Specific Duties Duties undertaken within the Court may include, but are not limited to, the following: Speak publicly and manage courtroom proceedings. Court usher duties which include preparation and management of a courtroom by communication with court users (members of the public). Ensuring court video link technology is prepared and working correctly. Communication with stakeholders and professionals including Police, Probation Service and Solicitors. Administration work including pre and post court functions. Supporting court hearings, this role requires a professional approach when dealing with sensitive and sometimes complex casework. Employment Tribunal Clerk Duties - Cambridge County Court Please note that the position based at Cambridge County Court is specifically for an Employment Tribunal Clerk role. By selecting this location during the application process, you acknowledge and agree that the role includes the additional responsibilities outlined below. Hearing Clerk Duties Act as Hearing Clerk during Employment Tribunal hearings, supporting Employment Judges and panel members. Manage hearing documentation, record outcomes, and ensure hearings run efficiently and effectively. Liaise with parties, representatives, and the judiciary throughout hearings to resolve administrative issues and facilitate the smooth running of proceedings. Employment Tribunal Case Management Support case progression by processing tribunal applications, correspondence, judicial directions, and hearing outcomes in accordance with Employment Tribunal procedures. Maintain accurate records on case management systems and ensure the timely progression of cases. Digital and Hybrid Hearings Support the delivery of in-person, remote, and hybrid hearings. Test and operate video hearing technology and provide assistance to parties experiencing technical difficulties. Stakeholder Engagement Employment Tribunal Clerks regularly interact with a wide range of stakeholders, including: o Claimants o Respondents o Solicitors and other legal representatives o Employers and employees o Trade Union representatives o ACAS representatives and officers o Members of the judiciary Additional Skills and Experience Essential o Ability to manage competing priorities in a fast-paced hearing environment while maintaining accuracy and attention to detail. o Strong communication skills, with the ability to engage professionally and effectively with judiciary, legal representatives, and unrepresented parties. o Ability to work independently while contributing positively as part of a wider team. Desirable o Knowledge of Employment Tribunal procedures, case management processes, and hearing administration. o Experience supporting judicial office holders within a court or tribunal environment. o Experience using HMCTS digital case management systems and video hearing platforms. o Understanding of the challenges faced by a diverse range of tribunal users and stakeholders. Please refer to the role profile attachment for more information. Lead criterion at application stage: Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received. Further details: These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public.
21664 - Operational Support Officer
Ministry of Justice - York
from £25,582 a year
HybridPermanentFull time
Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, both office-based and in a court, which will include: Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes. Creating and updating records digitally, interpreting information required on a court file accurately. Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently. When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives. Your knowledge, skills and experience Strong customer service skills with the ability to work in a service-led customer-facing environment. Good digital and administrative skills; with excellent attention to detail. Effective communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications. Resilient and empathetic to be able to deal with sensitive information and situations. A team player; able to work collaboratively and flexibly to deliver HMCTS objectives. Please refer to the role profile attachment for more information. Lead criterion at application stage: Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received. Further details: These operational roles are customer facing, requiring successful applicants to be court based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Part time or full time working Applications for part-time working will be considered however due to the nature of the role the minimum hours would be 18.5 hours hours per week. Location You will be based in York Crown Court, The Castle, York, YO1 9WZ with occasional travel in the North Yest Yorkshire area. Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment. Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Debt Support Officer - ASC
Portsmouth City Council - Floor 4, Core 5 Civic Offices
£33,119 to £37,562 a year
PermanentFull time
Debt Support Officer - Adult Social Care Band:7, Salary: £33,119 - £37,562 p.a. 37 hours per week Your new role Within this role you will be providing a first class service to Adult Social Care and their clients. The ASC Debt Support Officer is part of the Financial Assessments, Income and Recovery Team, assisting and supporting Adult Social Care clients who find themselves in financial difficulties. You will take a holistic approach in dealing with money matters and support clients in finding the most effective way to regain control of finances and become debt free. The role requires an empathetic debt recovery approach as you will be working closely with clients, their representatives as well as Adult Social Care professionals and the Financial Assessments and Benefits team. The primary role is to recover monies owed to Portsmouth City Council from the non-payment of Adult Social Care charges, so this requires a supportive and inclusive approach to debt recovery. Managing an individual caseload of clients in varying levels of financial difficulties, you will be visiting clients and/or client’s representatives in their own homes, residential homes, day centres or anywhere necessary. There will also be an expectation to provide front line customer service by receiving calls from clients and/or their representatives, taking payments, dealing with queries in relation to care charges and raising disputes with care providers. In addition, you will identify any potential risk(s) such as financial abuse and instigate appropriate safeguarding measures to ensure that all clients have the same quality service. Identify potential capacity issues, referring to Adult Social Care to ensure client's future finances are protected and vulnerable clients are not at risk. Who is the person summary: As well as experience in working within a front-line service with excellent customer service skills you will have an understanding of the chargeable services provided by Adult Social Care and how the Care Act 2014 underpins the work we do. You will have the ability to form good relationships with internal and external customers and have experience in Debt recovery procedures and techniques. With strong analytical and negotiation skills you will have an excellent attention to detail and empathy, sensitivity and integrity when dealing with clients. For full details, please review 'who is the person' on the job profile below attached. About Portsmouth City Council Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours. Local Government Reorganisation (LGR) As part of Local Government Reorganisation, current plans will see Portsmouth City Council combine with the district and borough councils of Fareham, Gosport and Havant and parts of East Hampshire and Winchester district councils to form a new, larger unitary authority for south east Hampshire. We are working towards an implementation date of 1st April 2028, known as vesting day, subject to Parliamentary approval. Until then, we remain focused on maintaining continuity, supporting our workforce, and continuing to deliver excellent services to our residents throughout the transition to the new unitary authority. This is an exciting time to join us, offering the opportunity to contribute to organisational transformation, develop your career, and help shape future services for our communities. More information about Local Government Reorganisation can be found on our website: https://www.portsmouth.gov.uk/services/council-and-democracy/your-council/devolution-and-lgr/ Additional Information Please ensure that you read the job profile for full details on the post. This role is a visiting role and does support hybrid working, however office attendance is required minimum 2-days a week for full-time staff, this remains flexible, subject to business needs. Please ensure you can fulfil this prior to submitting your application. We are not able to offer sponsorship for this position. Our recruitment process Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal You must demonstrate why you are suitable against each of the points described in the ' Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it. Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures. Disclosure and Barring Service (DBS) at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy noticebefore submitting any information. You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles. Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.ukor call the recruitment team on 023 92 616 800.
Rights of Way and Access Officer
Powys County Council - Brecon
£34,434 to £36,363 a year, pro rata
HybridPermanentFull time
About the role: The Rights of Way and Access officer is responsible for helping the public to enjoy the Powys countryside on our rights of way network and open access land. This is a public facing role, combining outdoor practical work with organising work projects and liaising with a wide range of people. It involves problem solving to manage complexity and adversity, and responding to issues as they arise to achieve practical outcomes. About you: You will be passionate about helping others to access the countryside and enjoy being outdoors yourself in all weathers, on sites that may be remote or rugged. You will have experience in practical countryside access management and understand the statutory responsibilities around this, so that you can put forward appropriate practical solutions to issues. You will have strong skills in communication to be able to deliver difficult messages and explain the countryside access legislation relevant to the situation. You will have experience in negotiating to overcome challenges and will be self motivated and well organised, to manage a busy proactive and reactive workload. What you will do: You will carry out the legal duties and discretionary powers of the Countryside Access and Recreation team, with particular reference to the management of maintenance and improvement of the public rights of way network and in manage and improve public access to ‘Access Land’, in a defined area in line with current policy. There is no DBS Check requirement for this position.
Enforcement Officer Health And Safety
Hull City Council - Hull
£36,363 to £39,152 a year
On-sitePermanentFull time
Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: Wednesday, October 14, 2026 Hours of Work: 37 Hiring Manager: Khaled Choudhury Contact Number: 01482 615592 Job Description Summary: This is a Full Time, Permanent position. We are looking for a Health and Safety professional to join our busy team at Hull City Council. If you would like to be part of a Health and Safety team working with a wide variety of commercial businesses and partners, then this opportunity may be just the challenge you are looking for. Your role will be focussed on ensuring that excellent regulatory and advisory services are provided to businesses and organisations based within our City. You will be closely involved with accident investigations, complaints from the public/businesses, Health and Safety inspections, and interventions based on both national and local priorities. The city also has a number of registerable business activities and hosts a large number of events, these areas of work come with close engagement and can include both educational and enforcement activities. You can look forward to working with a dedicated team of officers who strive to protect the community of Hull and promote a high level of compliance within our businesses. For an informal discussion about the role, please contact Khaled Choudhury, on 01482 615 592 or Khaled.choudhury@hullcc.gov.uk or David Sayers on 01482 414 949 or David.Sayers@hullcc.gov.uk ROLE AND PURPOSE To work within a specialist professional team involved in discharging the City Council’s statutory functions and commitments in relation to the enforcement of health and safety legislation. To safeguard the health, safety and welfare of persons employed in the city, and the public through the inspection of business premises and processes, the investigation of complaints, accidents, dangerous occurrences and work-related diseases. Taking immediate action where there is a risk of a fatality or serious injury, the preparation and enforcement of statutory notices, the prosecution of offenders and the provision of specialist technical advice. To maintain a register of persons and premises in relation to the activities of hairdressing, tattooing, semi-permanent make-up, cosmetic skin piercing, acupuncture and electrolysis, and to regulate these activities through the issue of licences, preventive inspections and investigation of complaints. To ensure a smoke free environment for all employees and the public throughout the city by enforcing smoke free legislation, carrying out inspections and investigating complaints. Taking enforcement action against individuals and businesses by preparing and implementing fixed penalty notices and prosecutions. To participate in the provision of highly interactive client focused responses to requests for services. PRINCIPAL ACCOUNTABILITIES: 1.Customer Focus Grades 7 To proactively inspect businesses (including domestic premises) to conduct detailed Health Safety audits and surveys to determine standards, secure improvements and ensure compliance with legal requirements, so as to safeguard public health, safety and welfare. To respond to public requests for advice and reports of concerns in a timely and effective way and provide an evidence trail associated with interventions which will allow a qualitative review of action undertaken. To investigate incidents which may have resulted in injury or near miss, and deal with affected persons with empathy. To provide and participate in the provision of a highly customer focused response to requests for the Environmental Health (Health Safety) services. Grade 8 All of the above plus To investigate incidents which may have resulted in serious injury or near miss and deal with the person injured and their family with empathy and understanding. To use a variety of communication techniques to ensure clients are given every opportunity to take full ownership of their responsibilities and achieve full compliance with the various pieces of legislation enforced by the section. To be able to confirm or gather required information by using active listening and effective questioning techniques. To work on a regular basis with persons who can display aggressive, challenging, or argumentative behaviour and to deal with this calmly, rationally, and assertively in line with Council policies/procedures. Where necessary and appropriate to establish practical solutions and potentially negotiate informal solutions to avoid the need for enforcement action. To influence a change in behaviour within both local business owners and businesses with a broader UK base in order to improve standards of health and safety performance in those organisations which require change and improvement. Grade 9 All of the above plus To conduct detailed inspections and surveys with a view to resolving complex issues within difficult, sometimes hostile settings, to determine standards, secure improvements and ensure compliance with legal requirements, so as to safeguard public health, safety and welfare. To advise, liaise and attend meetings as necessary with various other internal departments such as Social Services, Legal Services Department, Corporate Events Management etc and external agencies, such as the Health and Safety Executive, UK Health Security Agency, private organisations, the Police, Fire and Rescue Service and private individuals in matters of mutual concern such as dealing with breaches of legislation, registrations or licences with a view of finding solutions to difficult and sometimes sensitive issues. 2.Performance Management Grade 7 The ability to accurately input, update, maintain, amend, retrieve and manipulate manual and electronic records and information from systems to produce accurate records for enforcement and regulatory activities and for statistical information to achieve the section’s performance targets. To support trainee professional staff, less experienced professional officers, and to contribute to their professional development and ensure service delivery in line with guidance from the Health and Safety Executive and internal Policies and Procedures. To achieve the objectives and targets of the Service Delivery Plan by working effectively as a member of the team and to produce timely and accurate correspondence, records, files and data, including the use of IT. To work effectively with all team members within a performance framework, to enable progress on projects and meet all aims and objectives. To deliver specialist support, advice and guidance to new and subordinate officers and represent the Service at case conferences and multi-agency meetings so as to ensure effective operational joint working and to provide stakeholders and customers with timely and appropriate solutions. To manage investigations and caseloads within an environment of conflicting and changing priorities, professional and political demands, meeting the timescales and deadlines required by the service and / or statutory requirements. To achieve the objectives and targets of the Service Delivery Plan by working effectively as a member of the team and to produce timely and accurate correspondence, records, files and data, including the use of IT. To undertake the appropriate risk assessments of situations / scenarios in order to appropriately manage potential risk to persons. Grades 8 and 9 All of the above plus To supervise and train trainee professional staff, less experienced professional officers, and to contribute to their professional development and ensure service delivery in line with guidance from the Health and Safety Executive and internal Policies and Procedures. When requested, to correspond with third party contractors when they are carrying out works to comply with legal notices served by us, such as Improvement Notices, ensuring that all work is completed in a safe and timely manner and in accordance with the specification of the notice. Contribute to the development of the health and safety workplan. 3.Statutory Obligations – Grade 7 To interpret new and existing legislation using professional judgement, and to determine appropriate courses of action when non-compliance with legislation or risks to public health are identified. Actions will range from the provision of advice, guidance and formal warnings, the service of a variety of legal notices, to the preparation of reports for legal proceedings. To investigate complaints using a range of methods including officer visits and assessment of records and interpretation of expert reports to be able to make decisions to take either informal remedial or formal enforcement action based on the results in accordance with the Section’s enforcement policy where decisions are subjective using a range of tools and enforcement powers. To determine appropriate courses of action when non-compliance with legislation concerning Health and Safety legislation is identified. Actions will range from informal action to the drafting, signing and service of formal notices. To be responsible for and have the discretion to initiate investigations to detect and rectify serious breaches of various pieces of legislation including The Health and Safety at Work etc. Act 1974 and associated legislation, The Public Health Act 1984 and Local Government Miscellaneous Provisions Acts 1976 and 1984. To possess a sound working knowledge of the General Data Protection Regulations (GDPR). To interview witnesses, take statements, collect, prepare and collate evidence correctly, thoroughly, professionally and in accordance with Police and Criminal Evidence Act 1984 (PACE) and departmental procedures. Grade 8 All of the above plus To plan and conduct PACE interviews professionally and in accordance with Police and Criminal Evidence Act 1984 (PACE) and departmental procedures. To prepare prosecution reports for straightforward, legal cases, allocated by the Team Manager and to act as a lead investigating officer and/or professional witness in Court on behalf of the Council. To make applications to the Magistrate’s Court for warrants, execute and ensure the seizure, detention and proper destruction of goods e.g. for the purposes of PACE Code B searches, and/or examine confidential records in the exercise of health and safety related enforcement powers. To contribute to the planning of events by providing comment on the planning and inspection of events via the authorities Event Safety Advisory Group. To be able to occasionally work anti-social hours, routinely unaccompanied, away from local authority premises. This requires lone working in potentially difficult situations where decisions often have to be made requiring legal enforcement action when advice from more senior officers is not immediately available. Grade 9 All of the above plus To prepare prosecution reports for complex health and safety cases arising from inspections and/or incidents and to act as a lead investigating officer and/or professional witness in Court on behalf of the Council. To contribute to the provision of comment on planning and licensing applications in relation to health and safety legislation and its potential public health impact. 4. Grade 7 To carry out inspections and surveys at medium risk businesses and domestic premises, licensable premises, and activities, without supervision or guidance, to determine standards, secure improvements and ensure compliance with legal requirements and licence conditions where decisions are often subjective, so as to safeguard the health and safety of persons employed and the public. To take remedial action including the preparation and enforcement of statutory notices, fixed penalty notices or the initiation of legal proceedings with respect to these businesses. Grade 8 All of the above plus To conduct detailed inspections and surveys at high-risk business and domestic premises, licensable premises and activities, without supervision or guidance, to determine standards, secure improvements and ensure compliance with legal requirements, and licence conditions where decisions are often subjective, so as to safeguard the health and safety of persons employed and the public. To prepare and issue technical inspection reports with minimal supervision and guidance; and in so doing determine the most appropriate course of action for remedying any legal contraventions and advise on current best practice. Grade 9 All of the above plus Participate in multi-agency visits arranged as part of the responsible authorities group. To use statutory powers to investigate complex service requests, officer identified contraventions and statutory notifications from Government Agencies. To identify breaches of legislation, non-compliance with statutory codes of practice and risks to public health and the environment. 5. Grade 7 Under the instruction and guidance of more senior staff to initiate investigations to detect and rectify breaches of a wide range of legislation. To interview witnesses, take statements, collect, prepare and collate evidence correctly, thoroughly, professionally and in accordance with Police and Criminal Evidence Act 1984 (PACE) and departmental procedures. To prepare prosecution reports and to act as a witness in Court on behalf of the Council. Grade 8 All of the above plus To support lower graded staff in the investigation of breaches of a wide range of legislation and when interviewing witnesses, taking statements, collecting and preparing evidence. Grade 9 All of the above plus To be responsible for and have the discretion to initiate investigations to detect and rectify serious breaches of a wide range of legislation. To interview witnesses, take statements, collect, prepare and collate evidence correctly, thoroughly, professionally and in accordance with Police and Criminal Evidence Act 1984 (PACE) and departmental procedures. To prepare prosecution reports and to act as a witness in Court on behalf of the Council. To present cases in front of the Licensing committee. 6. Entry Warrants and Seizure Powers Grade 7 To be aware of the powers within legislation used by the section for forced entry and seizure of equipment. To be able to identify when these powers should be used and undertake forced entry and seizures under the instruction and guidance of more senior staff. Grade 8 All of the above plus To use own discretion to initiate the use of the powers within legislation used by the section for forced entry and seizure of equipment. Grade 9 All of the above plus To lead, guide and support lower graded staff when making applications to the Magistrate’s Court for warrants, supervise their execution and ensure the seizure, detention and proper destruction of goods or to gain entry to premises e.g. for the purposes detaining unsafe equipment for prosecution purposes. 7. Provision of Technical Advice and Guidance Grade 7 To provide technical advice and guidance to a range of clients on an individual basis. The technical advice will be at a level proportionate to the severity of the issue being dealt with. At grade 7 the severity level will be low, for example allegations of a health and safety contravention affecting a small number of people. The advice given in relation to the issue of licences may be higher risk but subject to a clear set of guidelines which can be adhered to. To develop and deliver technical reports, guidance or presentations to members of the public, businesses, schools, universities, colleges and other bodies in specialist areas of environmental health. To identify appropriate means of delivery including the provision of public displays, lectures, seminars, campaigns, advisory visits and the production of leaflets, with the aim of raising awareness of the risks to public health and to bring about improvements to the environment and public safety. Grade 8 All of the above plus The technical advice will be at a level proportionate to the severity of the issue being dealt with. At grade 8 the severity level will be medium, which means that the implications could affect a large number of people and set precedent for changes in standards across the city or more widely. The subject areas will require a level of specialist knowledge and expertise e.g, construction safety, provision and use of work equipment, occupational hygiene. Grade 9 All of the above plus The technical advice will be at a level proportionate to the severity of the issue being dealt with. At grade 9 the severity level will be high, for example more complex issues causing a significant risk to health and safety. To participate in sector led workshops, where the topic of interest -coincides with specialist programmes of work or incidents the post holder has been involved with. 8. Production of Records and Data Grades 7, 8 and 9 To produce accurate and timely correspondence, records, files and data, including the use of IT and the production of technical reports to ensure the delivery of quality assured highly focused customer service. 9. Out of Hours Grade 8 To be able to work anti-social hours or as part of a multi-disciplinary team including the Police for enforcement work in potentially hostile situations; and to be able to participate in the Department’s out of hour’s standby service. Grade 9 The post holder will be required to participate in the Department’s Out of Hour’s Standby Scheme. 10. Grades 7,8,9 To plan and undertake specialist projects, and enforcement campaigns, to set aims and objectives for this work and ensure these are met. To research and produce technical guidance and reports as required. NC4349.Health and Safety Enforcement Officer.docx Compensation Grades: GRADES 8. Pay Ranges: £36,363.00 - £39,152.00 Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Essential 3A - It is essential for the postholder to have a current driving licence and to provide a car for work. (i.e. someone who did not meet these requirements could not be appointed to the post, since it would be impossible for the postholder to do the job without using a private car). These requirements would be essential criteria on the person specification for the post. (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post) Benefits of Working of Hull City Council: - A competitive salary - An excellent pension through the Local Government Pension Scheme (LGPS) - Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period - Career development and learning experiences from a range of training courses and learning methods - Supportive and forward-thinking culture - Great career development opportunities Please ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description. We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process.
Elite Retail Security Officer
Mitie
PermanentFull time
Elite Security Officer 48 hours per week £16.00 per hour As an Elite Security Officer, you will be responsible for safeguarding high-value assets, personnel, and premises through advanced security protocols and proactive threat mitigation. This role demands exceptional situational awareness, professionalism, and the ability to respond swiftly and effectively to incidents. We are looking for people who are keen to join their ‘one team' family? An SIA licence is essential and excellent customer service. If you have these skills we will train you. You will be undertaking a wide variety of tasks. If you show aptitude there will be opportunities to seek further development with the Mitie team. Job Overview -To protect our customer's property, people and/or assets across a designated area and multiple locations by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. -Be able to travel to different locations across pre-determined geographical area Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License (Door Supervisor, preferable) -Own transport or access to public transport
Retail Relief Security Officer
Mitie
PermanentFull time
Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
Retail Relief Security Officer
Mitie
PermanentFull time
Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
Retail Security Officer (Nights)
Mitie
PermanentFull time
ASDA Kilmarnock - KA1 Payrate £13.10 BREAKS UNPAID Guaranteed Number of hours per week, permanent location (nights) Job Overview -Retail Security Officer role to protect the Asda store, its people, and/or assets by providing security and excellent customer service through Mitie and Asda key values. -£PAYRATE per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers! -Fantastic opportunity to join the evolving Asda and Mitie family!! -Full and extensive training will be provided including MAYBO and key focus on customer service -Company funded SIA licence renewal. -Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device. -Delivering results that meet and/or exceed the expectations of Mitie and Asda by using all technology provided and following ASCONE guidance. What we are looking for -Previous security experience preferred -SIA License required -Trackable 5 year work history -Excellent communication skills at all levels. -Energy and enthusiasm Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents.