Television Licence Field Officer
Capita plc
£31,650 to £31,650 a year
On-sitePermanentFull time
£35,237 annual salary (This includes £3587 London living allowance). + Company Car or Car Allowance | Flexible Schedule Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps-with full training, great benefits, and the freedom of working independently. What You'll Be Doing As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the SW London area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations. Key responsibilities include: • Visiting residential addresses throughout the SW postcode area • Speaking with customers professionally and respectfully • Explaining TV Licensing requirements and available options • Setting up payment plans where appropriate • Recording visit outcomes accurately using mobile technology • Making informed decisions and working independently in the field • Occasionally attending court as part of the enforcement process You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role. What We're Looking For We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life. To be successful in this role, you'll need: • A full UK driving licence (essential) • To live within the SW postcode area • Excellent communication and interpersonal skills • The ability to remain calm, professional and resilient in a variety of customer situations • Strong problem-solving skills and sound judgement • Good attention to detail and accuracy when recording information • Confidence working independently and managing your own workload • Basic IT skills and confidence using mobile devices and applications • A positive attitude and willingness to learn • Flexibility to work a varied schedule, including evenings and weekends Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service. Working Pattern To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments. What's in it for you? • £35,237 annual salary (This includes £3587 London living allowance) • Company car (for work and personal use) or £3,700 annual car allowance • Mileage paid-including your daily commute from home • Flexible 36.5‑hour working week, with the option of a four‑day schedule • Generous holiday allowance, plus opportunities to purchase extra leave • Pension, life assurance, paid volunteering day and family‑friendly policies • Safety measures including Body Worn Video and a lone worker support system • Access to discounts, wellbeing support, and colleague diversity networks • Financial wellbeing tools and resources About Capita TV Licensing: At Capita TV Licensing, we're supporting the world's oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television. Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always Fearless innovation ✅ Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
Television Licence Field Officer
Capita plc
£31,650 to £31,650 a year
On-sitePermanentFull time
£31,650 + Company Car or Car Allowance | Flexible Schedule Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps-with full training, great benefits, and the freedom of working independently. What You'll Be Doing As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Southend-on- Sea area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations. Key responsibilities include: • Visiting residential addresses throughout the SS15 postcode area • Speaking with customers professionally and respectfully • Explaining TV Licensing requirements and available options • Setting up payment plans where appropriate • Recording visit outcomes accurately using mobile technology • Making informed decisions and working independently in the field • Occasionally attending court as part of the enforcement process You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role. What We're Looking For We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life. To be successful in this role, you'll need: • A full UK driving licence (essential) • To live within the SS15 postcode area • Excellent communication and interpersonal skills • The ability to remain calm, professional and resilient in a variety of customer situations • Strong problem-solving skills and sound judgement • Good attention to detail and accuracy when recording information • Confidence working independently and managing your own workload • Basic IT skills and confidence using mobile devices and applications • A positive attitude and willingness to learn • Flexibility to work a varied schedule, including evenings and weekends Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service. Working Pattern To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments. What's in it for you? • £31,650 annual salary • Company car (for work and personal use) or £3,700 annual car allowance • Mileage paid-including your daily commute from home • Flexible 36.5‑hour working week, with the option of a four‑day schedule • Generous holiday allowance, plus opportunities to purchase extra leave • Pension, life assurance, paid volunteering day and family‑friendly policies • Safety measures including Body Worn Video and a lone worker support system • Access to discounts, wellbeing support, and colleague diversity networks • Financial wellbeing tools and resources About Capita TV Licensing: At Capita TV Licensing, we're supporting the world's oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television. Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always Fearless innovation ✅ Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
Retail Relief Security Officer
Mitie
PermanentPart time
Relief Security Officer - B&Q Bristol Stores (Sick Leave & Annual Leave Cover Only) Location: B&Q Cribbs Causeway, Longwell Green, Hartcliffe StoresPosition: Relief Officer - Covering Annual Leave and Sick Leave OnlyPay: £13.70 per hour Shifts: As and When Required, Requires Flexibility For This Role Why Join Mitie? -Generous Staff Discount: 20% (subject to qualifying period) -Free SIA License Renewal -Competitive Holiday Entitlement -Pension Scheme -Personal Learning Hub & Additional Training -24/7 Virtual GP & Healthcare Benefits -Cycle to Work Scheme -Full Uniform Provided -Exclusive Discounts with Selected Companies -Company Share Scheme (SIP & SAYE) -Overtime Available About the Role: Mitie has an exciting opportunity for a Retail Security Officer at our B&Q retail store. Enjoy discounted benefits and gain high-quality experience within the security industry. Full training and a quality induction will be provided. Responsibilities: -Act as a visual deterrent on the shop floor -Safely detain offenders following H&S training -Utilize store security systems, including CCTV and EAS gates -Collaborate with covert security operatives -Investigate losses and support inquiries about known offenders -Complete accurate incident reports and company documentation -Report crime incidents using a company-provided tablet -Conduct routine patrols to ensure customer safety -Record patrols in daily activity sheets -Provide security updates during store briefings -Conduct shift handovers to ensure service continuity -Maintain a safe and secure environment for all Qualifications: -Door Supervision or Security Guarding License -Five-year checkable employment history or documentary evidence of any period of unemployment, self-employment, or education Desirable Experience: -Previous experience in a retail security role Additional Information: Mitie's flexible benefits scheme is designed to suit your lifestyle. Access high street discounts, financial wellbeing assistance, and more through our platforms. With over 68,000 employees, Mitie is the UK's leading facilities management and professional services company, committed to the growth and development of our team members. Apply Now to become a part of our dedicated team at Mitie and take advantage of our extensive benefits and career development opportunities!
Private Sector Support Officer
inploi - Trafford
Competitive
PermanentFull time
Working Pattern: Full time Working Arrangement: Hybrid Interview Type: Face to face SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role. About the Role We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Private Rented Sector Support Officer, you will support the PRS Lead within HOST to increase the portfolio of private sector accommodation in Trafford that can be utilised for homeless households. You will also support with Sign-ups, property inspections and monitoring of rent accounts and contribute towards the efficient and effective management of the Emergency and Temporary accommodation by liaising with the Temporary Accommodation Team and HOST Officers. You will be required to deal with enquiries that assist residents and landlords and arrange furniture packages and deliveries to the properties within the HOST portfolio. About You We are looking for someone who is Self-motivated and organised with experience in a similar role who has delivered high customer service standards and understands the different needs of different customers. You should have experience of working within a multi-functional team and communicating with partners and key stakeholders with a proven track record of delivering an excellent range of services to a diverse community. You must understand the requirements of the General Data Protection legislation and principles, with a knowledge of safeguarding and safeguarding responsibilities and experience of guiding or advising on standard procedures and processes. You must be proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and be able to communicate effectively with clients either verbally or in writing and to establish excellent working relationships with colleagues at all levels. We ae looking for someone with the ability to work independently under pressure and to plan and prioritise own workload to meet own and team deadlines and changes in priority, with the ability to draft standard and non-standard documentation using corporate templates, reports and spreadsheets, accurately, efficiently and with minimal supervision. You must be able to work as part of a team and on own initiative, including an ability to respond independently to unexpected problems and situations. Additional Information This advert may close early if we receive a high number of applications, so please apply as soon as possible. Find Out More. For the full details of this opportunity, please refer to the role profile linked below. If you have any questions or would like an informal chat you can get in contact with the hiring manager, Rob Miller at Rob.miller@trafford.gov.uk. About us... Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive. Why Trafford? We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.” Our Culture... Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day. They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career. What you'll love about working with us... Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance: Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days. Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working Invest in your future: Join our generous Local Government Pension Scheme for peace of mind. Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential. Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day. Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council. Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards. Key Information... Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Some roles may also require a DBS check and/or police vetting, which will be noted on the role profile. Please note: We are not a licensed sponsor and will not be able to support with your work visa. Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council Make an Impact. Apply Today.... If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you. We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk After reviewing the role profile and submitting your application, successful candidates will be invited to a values-based interview to learn more about your skills and experience. This is your opportunity to show how you connect with our EPIC values and can contribute to our vision. Supporting Documents ↗ role profile
Relief Retail Security Officer
Mitie
PermanentPart time
£14.54 per hour + Paid Lunch Break Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks? At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge. About the Role We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike. With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie. What You'll Be Doing -Providing a visible, reassuring presence on the shop floor -Delivering outstanding customer service at all times -Deterring theft, anti-social behaviour and public order offences -Carrying out regular store patrols -Operating CCTV systems to reduce crime and stock loss -Working closely with store management teams -Supporting partnerships with Police and local crime networks -Using Body Worn CCTV to enhance safety for everyone onsite What You'll Need -A valid SIA licence (or willingness to complete the training - we may be able to support you with this) -A full 5-year checkable employment or education history (this is essential for vetting) -A proactive, professional and customer-focused approach Why Join Mitie? We don't just offer a job - we offer a package that supports you: -£14.54 per hour + PAID LUNCH BREAK (so you earn more for your time) -Guaranteed contracted hours, giving you stability, certainty and peace of mind -Generous annual leave, so you can properly switch off, recharge and enjoy time away from work -Pension schemes to help you plan and build for your future -Uniform provided, so you have everything you need to feel confident from day one -SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress -Full induction and ongoing training, giving you the knowledge, support and confidence to succeed -Retail discounts, financial services and reward schemes to help your money go further -Online GP access for you and your family, giving you quick, convenient support when you need it -Apprenticeships and real career progression opportunities, so this can be the start of something bigger Don't miss out on this opportunity to join a supportive team where you're paid fairly for every minute you work!
Relief Retail Security Officer
Mitie
PermanentFull time
£13.23 per hour + Paid Lunch Break Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks? At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge. About the Role We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike. With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie. What You'll Be Doing -Providing a visible, reassuring presence on the shop floor -Delivering outstanding customer service at all times -Deterring theft, anti-social behaviour and public order offences -Carrying out regular store patrols -Operating CCTV systems to reduce crime and stock loss -Working closely with store management teams -Supporting partnerships with Police and local crime networks -Using Body Worn CCTV to enhance safety for everyone onsite What You'll Need -A valid SIA licence (or willingness to complete the training - we may be able to support you with this) -A full 5-year checkable employment or education history (this is essential for vetting) -A proactive, professional and customer-focused approach Why Join Mitie? We don't just offer a job - we offer a package that supports you: -£ 13.23 per hour + PAID LUNCH BREAK (so you earn more for your time) -Guaranteed contracted hours, giving you stability, certainty and peace of mind -Generous annual leave, so you can properly switch off, recharge and enjoy time away from work -Pension schemes to help you plan and build for your future -Uniform provided, so you have everything you need to feel confident from day one -SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress -Full induction and ongoing training, giving you the knowledge, support and confidence to succeed -Retail discounts, financial services and reward schemes to help your money go further -Online GP access for you and your family, giving you quick, convenient support when you need it -Apprenticeships and real career progression opportunities, so this can be the start of something bigger Don't miss out on this opportunity to join a supportive team where you're paid fairly for every minute you work!
Front Of House Security Officer
Mitie
PermanentFull time
Role PurposeTo deliver a professional, welcoming, and secure front of house service, acting as the first point of contact for visitors, colleagues, and contractors while maintaining a safe, secure, and efficient environment. Key Responsibilities -Provide an outstanding front of house and customer service experience. -Manage visitor access and access control procedures. -Monitor, identify, and report security risks, suspicious activity, and anti-social behaviour. -Escalate protest activity, demonstrations, or incidents that may impact safety or business operations. -Support emergency response procedures, including evacuations and incident management. -Maintain site security, safety, and operational standards. -Ensure a professional, welcoming, and secure environment at all times. Experience & Skills -Experience in a corporate security, front of house security, or customer-facing security role. -Previous experience within a corporate environment is essential. -Knowledge of access control systems and visitor management processes. -Strong observational, communication, and incident management skills. -Ability to remain calm, professional, and decisive under pressure. -Good understanding of security, health and safety, and emergency procedures. -Strong report writing and incident recording capabilities. -SIA Door Supervisor or Security Guarding Licence required. Personal Attributes -Professional, confident, and customer-focused. -Vigilant with strong attention to detail. -Proactive, resilient, and security-minded. -Demonstrates integrity, sound judgement, and professionalism. -Able to balance exceptional customer service with effective security presence.
Security Officer - Relief - PETERBOROUGH
Mitie
PermanentFull time
Relief officer position covering areas including Peterborough, March, Kings Lynn, Corby and Huntingdon and surrounding locations £14 PH It is essential that you have your own vehicle due to site locations. Most shifts are 12 hours, Must be able to work days and nights and also Monday - Sundays. Proving annual leave cover and last minute blowouts as well as any AdHoc requirements. Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
Glasgow Support Security Officer
Mitie
PermanentFull time
Support Retail Security Officer - M&S Location: Glasgow - must be able to cover the following areas: Argyle Street, Battlefield, West End, Anniesland, Breahead, Bishops Briggs, Newton Mearns, East Kilbride & surrounding areas. Salary - £15.20 per hour Candidate must have own transport due to locations Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. -At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. -Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. -You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment. -Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. -You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. -Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. -Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for -Previous security experience is preferred -A valid SIA licence is desirable, although not essential -Strong communication and interpersonal skills -A calm, confident and professional approach -A proactive mindset with the ability to make sound decisions quickly -A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits -£15.20 per hour -20% colleague discount (after a qualifying period) -Company-funded SIA licence renewal -Share Incentive Plan -Save As You Earn Scheme -Cycle to Work Scheme -Life Assurance -Childcare Voucher Scheme Ready to make a difference? Take Your Marks and apply today
Night Retail Security Officer
Mitie
PermanentFull time
Pay Rate: £13.10 Location: St Austell Shift Pattern: Monday - Friday 22:00 - 05:00 Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable