Edinburgh Relief Security Officer
Mitie
PermanentFull time
Retail Support Security Officer - M&S Location: Edinburgh - Edinburgh Morningside - Edinburgh Craigleith - Edinburgh Chesser Ave - Edinburgh Kinnaird - Edinburgh Gyle - And surrounding areas Salary - £16.50 per hour The officer must have access to a car due to the store locations Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. -At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. -Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. -You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment. -Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. -You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. -Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. -Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for -Previous security experience is preferred -A valid SIA licence is desirable, although not essential -Strong communication and interpersonal skills -A calm, confident and professional approach -A proactive mindset with the ability to make sound decisions quickly -A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits -£16.50 per hour -20% colleague discount (after a qualifying period) -Company-funded SIA licence renewal -Share Incentive Plan -Save As You Earn Scheme -Cycle to Work Scheme -Life Assurance -Childcare Voucher Scheme Ready to make a difference? Take Your Marks and apply today
Retail Relief Security Officer
Mitie
PermanentFull time
Role summary. Retail Security Officer at Asda Location - Asda, Covering Brighton region Pay rate - £ 13.10 Shift Pattern - Various shifts Retail Relief Security Officer Role Overview This role involves predominantly working within a retail environment, with occasional deployment to other business locations. Officers are required to work across multiple sites within a reasonable distance of their home address. Deployment details are usually provided one week in advance; however, due to operational requirements, changes may be communicated on the day. The standard pay rate is £13.10 per hour. Where a higher site-specific rate applies, this will be paid accordingly. Please note that some retail locations operate unpaid break policies, and you will be informed in advance where this applies. Job Overview To protect our client's retail store, customers, colleagues, stock, and assets by delivering a visible, customer-focused security presence in line with the site's Assignment Instructions (AI's). You will play a key role in creating a safe and welcoming shopping environment, preventing loss, and supporting store operations while delivering service that meets or exceeds Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Your contribution will support both customer satisfaction and the retention of the contract. You will also be expected to undertake ongoing training and development to enhance both your security and customer service skills. Main Duties Retail Operations & Customer Experience -Provide a highly visible and approachable security presence on the shop floor, acting as a deterrent to theft and anti-social behaviour. -Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in-store experience. -Work closely with store management and staff to support day-to-day retail operations and respond to incidents. -Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage). -Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions. -Effectively manage conflict situations with professionalism and a customer-first approach. Loss Prevention & Security Compliance -Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines. -Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations. -Ensure full compliance with Assignment Instructions, company policies, and UK legislation. -Maintain an up-to-date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty. -Complete all required documentation, including incident reports and notebook entries, accurately and promptly. Health, Safety & Incident Management -Maintain a safe environment for customers and colleagues by identifying and reporting hazards. -Respond to incidents, emergencies, and first aid situations quickly and effectively. -Use sound judgement and initiative to manage challenging situations, escalating where necessary. -Liaise with emergency services and internal communication teams when required. -Ensure all check calls and control procedures are completed in line with site requirements. Training & Development -Complete all mandatory training, including retail-specific security and loss prevention training. -Continuously develop knowledge of retail risks, behaviours, and security best practices. -Use available technology and reporting tools effectively to support performance. -Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry). What We Are Looking For -Previous experience in retail security, loss prevention, or a customer-facing environment -Strong customer service and communication skills -Ability to remain calm and professional in challenging situations -SIA Licence (Security Guarding or Door Supervision) - essential -CCTV SIA Licence - desirable
Relief Retail Security Officer
Mitie
PermanentFull time
Vacancy Reference Number: 103002 Region: R10 Job title: Relief Retail Security Officer for Sainsbury's Location: Sainsburys Store Oxford Area Pay rate: £14.51 Hours: full time hours 45 hours with possible overtime Job Overview: Mitie is looking for a Relief retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferrable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided) Vetting It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment stopped. Main duties: -To deliver industry leading customer service -To deter violence and public order offences -To conduct patrols of the store -Utilising CCTV systems to support the reduction of crime and stock loss -Liaise with the store management teams -Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store -To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety Benefits to working with Mitie include: -Contracted hours -Annual leave entitlement -Pension and Life insurance schemes -Free uniform supplied -SIA Re-licencing programme -Comprehensive induction and training programme -Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services. -Apprenticeship schemes -Progression and development opportunities -All breaks are paid
Security Officer (Reception Based)
Mitie
PermanentPart time
Job Overview Mitie has a great opportunity for two part-time Security Officers to join their Front of House Security Team at Springfields Fuels Ltd. These are permanent roles where you wil report into the Security Management Team on the contract. The hours for the roles will be weekday (Mon-Fri) 07:00hrs - 17:00hrs, you will work 2-days one week followed by 3-days the following week. As a Security Officer in this role, you will be based on the Reception floor area, here you will be part of a team, working alongside and supporting two Security Receptionists. Within this role you will be the first point of contact at Westinghouse for all visitors, customers and stakeholders attending the Springfields site. The role will involve the welcoming of all personnel to Springfields, conducting searches of personal baggage/luggage and assisting in maintaing overall control of people and activity in the Reception area. Ensuring compliance with the Office for Nuclear Regulation is a key element of this role. Objectives -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. Main Duties Operations -To work as part of a team in delivering a first-class service within the contract. -To support the Service Level Agreement, by ensuring that all site support activities are carried out effectively. -To ensure all customer requests are dealt with efficiently and effectively. -Support emergency evacuation procedures. -To support the review of procedures and processes. -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all tasks relevant to your role and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to hold or obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to renew your SIA licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. What we are looking for -Previous Security Experience -Ability to follow written and oral instructions accurately. -Ability to interact with a variety of people, including executive members, customers and contractors alike. -Ability to stand for long periods of time due to the nature of the role. -Ability to ensure a security driven mindset is applied whilst maintaining a customer service focus. -Ability to work independently within established guidelines. -Ability to communicate effectively with colleagues, the client and visitors to site. -Taking ownership of your work environment to ensure a professional first impression is portrayed to all personnel booking onto site. -Hold a current SIA licence or be willing to obtain one.
Night Retail Security Officer
Mitie
PermanentFull time
Shift Pattern: Monday - Friday 22:00 - 07:00 Rate of Pay: £13.10 Location: Patchway, Bristol Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
Part Time Office Cleaner
Meridian Business Support - Sowton, South West
£13.45 to £13.45 an hour
ContractPart time
⭐ Part Time Office Cleaners – Exeter (EX1) Looking for a short-term with great hours and a friendly working environment? We’re hiring an experienced and reliable office cleaners to provide cover in Exeter for the next 12 weeks. This period may extend for the right candidate. This is a fantastic opportunity if you take pride in your work and enjoy keeping workplaces clean, safe, and welcoming. 📍 Location: Exeter (EX1) 📅 Start: ASAP ⏳ Duration: 4 weeks initially 🕒 Hours: Monday to Friday, 7am-11am or 11am-3pm (20 hours per week) - whichever works for you! 💰 Pay: £13.45 per hour + holiday pay ✅ What you’ll be doing: - Keeping office spaces clean, tidy, and presentable - Cleaning desks, meeting rooms, kitchens, and restrooms - Vacuuming, mopping, and wiping down surfaces - Replenishing supplies and ensuring hygiene standards are maintained - Reporting any issues to the team 👍 What we’re looking for: - Reliable and hardworking individuals - Someone with a great eye for detail - Experience in office or commercial cleaning (preferred) - A positive attitude and pride in maintaining high standards Why this role? ✔ Consistent weekday hours ✔ Supportive and professional environment ✔ Immediate start available ✔ Great short-term earning opportunity If you’re available now and want a simple, well-paid part-time role in a clean office environment, we’d love to hear from you.
Retail Relief Security Officer
Mitie
PermanentFull time
Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
Relief Retail Security Officer
Mitie
PermanentPart time
£13.23 per hour + Paid Lunch Break Looking for a role where you're valued, supported and paid for every minute you're on shift - even your breaks? At Mitie, we recognise the importance of your time, which is why your lunch break is fully paid, meaning you earn more while taking the time you need to recharge. About the Role We're looking for a confident, approachable Retail Security Officer who can bring energy, professionalism and a calm presence to the shop floor. This is a role where no two days are the same as you'll be helping to protect people, prevent loss and create a safe, positive shopping experience for customers and colleagues alike. With flexible shifts discussed at interview, this is a great opportunity to find a working pattern that fits around your life while building a rewarding career with Mitie. What You'll Be Doing -Providing a visible, reassuring presence on the shop floor -Delivering outstanding customer service at all times -Deterring theft, anti-social behaviour and public order offences -Carrying out regular store patrols -Operating CCTV systems to reduce crime and stock loss -Working closely with store management teams -Supporting partnerships with Police and local crime networks -Using Body Worn CCTV to enhance safety for everyone onsite What You'll Need -A valid SIA licence (or willingness to complete the training - we may be able to support you with this) -A full 5-year checkable employment or education history (this is essential for vetting) -A proactive, professional and customer-focused approach Why Join Mitie? We don't just offer a job - we offer a package that supports you: -£13.23 per hour + PAID LUNCH BREAK (so you earn more for your time) -Guaranteed contracted hours, giving you stability, certainty and peace of mind -Generous annual leave, so you can properly switch off, recharge and enjoy time away from work -Pension schemes to help you plan and build for your future -Uniform provided, so you have everything you need to feel confident from day one -SIA licence renewals support, with the cost of these covered whilst in employment with Mitie (excluding DS&CP license) helping you stay qualified and ready to progress -Full induction and ongoing training, giving you the knowledge, support and confidence to succeed -Retail discounts, financial services and reward schemes to help your money go further -Online GP access for you and your family, giving you quick, convenient support when you need it -Apprenticeships and real career progression opportunities, so this can be the start of something bigger Don't miss out on this opportunity to join a supportive team where you're paid fairly for every minute you work!
Feedback, Learning and Insight Officer
Enfield Council - Greater London, London
£44,184 to £47,262 a year
PermanentFull time
Are you passionate about amplifying the voice of residents and driving meaningful service improvement in social housing? This is a fantastic opportunity to join the Service Improvement Team within Enfield’s Housing & Regeneration Service, where your work will directly shape the future of Council Housing. As our Feedback, Learning and Insight Officer, you’ll champion the voice of the customer by capturing and analysing resident feedback from a wide range of sources, including satisfaction surveys, focus groups, feedback, and enquiries. Your insights will inform strategic decisions and support a culture of continuous learning and improvement across Council Housing service Key Accountabilities: The successful applicant will be expected to: - To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times. - To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values. - Work to support the implementation, embedding and continuous improvement in the use of the Council’s corporate systems, ensuring a single view of the customer is understood across Council Housing and this is turned into meaningful intelligence and data which is shared and utilised to inform future strategy, planning and service improvement activity. This role requires a solid understanding and a willingness to learn about local government or social housing services. You should have experience in collecting and analysing customer feedback, and using insights to support service improvements and lead projects. We welcome applicants from a wide range of backgrounds and sectors. It is important that you can demonstrate how your experience contributes to continuous improvement and meaningful resident engagement in a public service or social housing context. Experience working directly with residents, service users or community groups will be particularly valuable. Contact Details - If you would like to know more about the role, please contact Will Solly via Will.Solly@enfield.gov.uk for an informal discussion If you have any difficulties accessing this information, please contact maria.evangelou@enfield.gov.uk We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month's paid sabbatical for registered Social Workers working in Children's Social Care. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.
Facilities, Support & Maintenance Officer
Cheltenham Borough Council - Cheltenham
£29,064 to £31,537 a year
On-sitePermanentFull time
We’re looking for a practical, pro-active and reliable Facilities, Support & Maintenance Officer to join our small but busy Support Service team. You’ll help us to make our offices a safe and welcoming environment for colleagues and stakeholders and tenants to be in. What you’ll do: · Key holder responsibilities including setting alarms, opening/ closing buildings and support/ response to contractor callout requests/ emergencies, as required · Providing access assistance and direction to visitors and contractors · Assisting with building evacuations when needed · Support site relocation plans and assisting with office moves · Assisting Property Services with basic day to day, general property and garden upkeep and hands-on property maintenance tasks. · Scheduled/daily walk around to ensure housekeeping and general maintenance is in order, including attending to meeting room bookings · Inventory/ checks, order placing, administration tasks including processing invoices for payment, unpacking/ unloading, storage and stock reviews. · Support with gritting and making safe all access points to buildings. · General Postroom activities including inward/ outward/ sorting of post and packages, liaising with couriers and recycling packaging. · Assisting with collecting income and paperwork from other CBC sites as well as processing and banking · On occasion, assist with daytime cleaning tasks