Showing results 1,031 to 1,040 of 7,883
Showing results 1,031 to 1,040 of 7,883
Housing Officer
Acis Group Limited - Sheffield
£33,874.94
PermanentFull time
Job Advert Make a Real Difference in Our Communities Are you passionate about creating thriving neighbourhoods and delivering outstanding customer service? We’re looking for an experienced Housing Officer to take ownership of a diverse housing portfolio, working closely with customers, colleagues, and partner organisations to make a lasting impact. This is a visible, hands-on role where no two days are the same – from managing tenancies and improving neighbourhoods to resolving complex issues and ensuring the safety and wellbeing of our customers. You’ll be a confident communicator, a problem solver, and a champion for positive change, bringing both housing expertise and a customer-first approach to everything you do. In return, you’ll have the opportunity to shape communities, influence improvements, and see the direct impact of your work every day. If you’re resilient, motivated, and ready for a challenging yet highly rewarding career in social housing, we’d love to hear from you. As a Housing Officer, a typical day might include: * Proactively managing tenancies and taking the necessary enforcement action. * Dealing with all aspects of the allocation and letting process. * Coordinating mutual exchanges, successions, or other tenancy changes. * Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work. * Working closely with other departments including Income Management, Safer Communities and Asset Management. * Ensuring that safeguarding and support concerns are identified, reported and actioned. * Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols. * Health and safety inspections and checks of our schemes and blocks. * Engaging with customers to improve the area they live, and the services we offer. * Liaising with partners, agencies and stakeholders. * Accurately updating the housing management system, along with the systems and portals of our partners. * Playing an active role in corporate projects or groups. Your role is about managing the tenancies and neighbourhoods on your patch. You will be visible in the communities we work, engaging with our customers. You will make a real difference through driving change and improvement. Its challenging, and extremely rewarding. Some of the experience/skills we need to consider you: * Proven housing experience, with a well-developed knowledge of housing management practice and legislation. * Computer literate with a good working knowledge of software such as word and excel – you will need to use these to do the job. * A strong customer focussed approach both externally and internally. * Be committed to working as part of our team. * Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions. * Strong communication, negotiation and influencing skills. * Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives. * You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent. What will make you stand out from the crowd: * Enthusiasm and passion for delivering outstanding customer service. * New ideas to challenge the way of doing things. * Positivity and the ability to embrace change. * A drive to achieve excellent results. * Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes. Being part of the Acis team, you’ll get: * Generous holiday entitlement – 25 days annual leave (rising by one day per year to max of 30) plus bank holidays * Pension contributions up to 10% * The opportunity to undertake professional training, funded by us. * One days paid leave a year for volunteering work (in addition to your Annual leave entitlement) * Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more * Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more! * Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers * Long service awards for our loyal employees * Cycle to work scheme * Employee Assistance Programme to give you confidential advice and support, when you need it * Professional membership subscription to support your continuous professional development * Death in service benefit as part of our pension scheme As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need
Added on 16 Jul 2026
Save to favouritesSecurity Officer
Mitie
PermanentPart time
Brighton Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
Added on 4 Sept 2026
Save to favouritesReablement Officer
inploi - Wigan
Competitive
PermanentFull time
Priority Candidates will be considered in the first instance Salary: Grade 6, £30,515 - £33,673 per annum 37 hours per week We're on a journey to build a workforce reflective of our Borough. We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you! Your role: The role is a deeply rewarding position within the team that supports residents of the borough back into their own homes. As a Reablement Officer you will be part of the team providing integrated, multidisciplinary programmes of Reablement across the borough. We are part of Early Intervention which are multidisciplinary services consisting of Reablement, Therapists, Social Care Workers, Housing and Health professionals. The Reablement service operates 7 days a week, 365 days a year to include all Bank Holidays operating between the hours 07:00 through to 22:00. This role can exceed normal hours of work in line with the service needs. You will work one weekend in four/five and your hours of work will be 09:30 17:30. About you: You must be creative and self-motivating with a strong customer care ethic. You will be able to demonstrate good interpersonal and communication skills and the value of promoting independence. You will be the first face to face contact from the Reablement service in the person’s home. You will use an asset-based approach to promote independence, helping people to remain within their own homes and also connect within their communities to enhance their well-being. You will be required to hold a current valid driving licence and the ability to travel as required to meet the needs of the service. The post will support the existing team to take referrals and will be responsible for assessing, monitoring and reviewing Reablement programmes to include equipment and adaptations. The successful candidates will also have experience of working with people who may require support with medication and moving and handling. About us: Wigan Reablement Team has been rated ‘Outstanding’ by Care Quality Commission. Reablement is a service to help people make a swift transition from a state of dependency to independence. The service can be provided for up to six weeks. The team will support people who have just left hospital or following significant changes in a person’s ability to thrive at home. We will support people to regain the confidence, ability and skills to live at home. We would really love to hear from you give us a call, ask for Sue Beesley or Kirsty Stockton and we will tell you more about the team and role - 01942 487904 The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan. To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer Wigan Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and expects all employees, workers and volunteers to share this commitment. Safeguarding is everyone's responsibility. As part of this commitment, Wigan Council operates robust Safer Recruitment procedures Interview dates: To be confirmed with candidates This position is subject to Enhanced Disclosure Procedures plus adult barred list check The employer is committed to safeguarding To view the details relating to this position, please click the links below: Supporting Documents ↗ Job Specification ↗ Privacy Notice ↗ DBS Applicant Information
Added on 28 Aug 2026
Save to favouritesSecurity Officer
Mitie
PermanentFull time
Retail Security Officer - Lidl- Villiers Rd, Southampton Location: Villiers Rd, Southampton (SO15 3JG)Position: 30 hours per week,4 on 4 off pattern overtime available for holiday/absence coverPay: £13.45 per hour Why Join Mitie? -Free SIA License Renewal -Competitive Holiday Entitlement -Pension Scheme -Personal Learning Hub & Additional Training -24/7 Virtual GP & Healthcare Benefits -Cycle to Work Scheme -Full Uniform Provided -Exclusive Discounts with Selected Companies -Company Share Scheme (SIP & SAYE) -Overtime Available About the Role: Mitie has an exciting opportunity for a Retail Security Officer at our Lidl Villiers Rd Store. Enjoy discounted benefits and gain high-quality experience within the security industry. Full training and a quality induction will be provided. Responsibilities: Act as a visual deterrent on the shop floor Safely detain offenders following H&S training Utilize store security systems, including CCTV and EAS gates Collaborate with covert security operatives Investigate losses and support inquiries about known offenders Complete accurate incident reports and company documentation Report crime incidents using a company-provided tablet Conduct routine patrols to ensure customer safety Record patrols in daily activity sheets Provide security updates during store briefings Conduct shift handovers to ensure service continuity Maintain a safe and secure environment for all Qualifications: -Door Supervision or Security Guarding License -Five-year checkable employment history or documentary evidence of any period of unemployment, self-employment, or education Desirable Experience: -Previous experience in a retail security role Additional Information: Mitie's flexible benefits scheme is designed to suit your lifestyle. Access high street discounts, financial wellbeing assistance, and more through our platforms. With over 68,000 employees, Mitie is the UK's leading facilities management and professional services company, committed to the growth and development of our team members. Apply Now to become a part of our dedicated team at Mitie and take advantage of our extensive benefits and career development opportunities!
Added on 21 Aug 2026
Save to favouritesSecurity Officer
Mitie
PermanentFull time
4 ON 4 OFF ROTATION - Enjoy an excellent work-life balance with our structured four days on, four days off shift pattern, providing you with regular extended periods away from work to spend quality time with family and friends or pursue personal interests and hobbies. A CHANCE TO BE MORE THAN JUST A SECURITY OFFICER, A CHANCE TO BE PART OF A COMMUNITY - This is not merely another security position; it's an opportunity to become an integral and valued member of a close-knit community where your contributions are recognised and appreciated. You'll build meaningful relationships with colleagues, clients, and the local community whilst making a genuine difference in maintaining a safe and welcoming environment for all. PAID ANNUAL LEAVE - We value the importance of rest and recuperation. You'll receive a generous paid annual leave allowance, ensuring you have the time you need to recharge, travel, or simply enjoy some well-deserved downtime without financial worry. UNIFORM PROVIDED - Professional, high-quality uniforms will be supplied at no cost to you, ensuring you always present a smart, professional appearance whilst on duty. All essential uniform items and equipment are provided and maintained by the company. ACCESS TO EMPLOYEE BENEFITS PORTAL - Take advantage of our comprehensive employee benefits portal, offering exclusive discounts, rewards, and special offers across hundreds of leading retailers, restaurants, entertainment venues, and service providers, helping your salary go further. OVERTIME AVAILABLE - Enhance your earnings potential with regular overtime opportunities available for those who wish to increase their income. All overtime is fairly allocated and compensated at competitive rates. Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
Added on 21 Aug 2026
Save to favouritesSecurity Officer
Mitie
PermanentFull time
Retail Security Officer - M&S Location: Leamington Shopping Park Salary - £13.58 per hour Guaranteed 40+ hours per week Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. -At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. -Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. -You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment. -Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. -You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. -Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. -Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for -Previous security experience is preferred -A valid SIA licence is desirable, although not essential -Strong communication and interpersonal skills -A calm, confident and professional approach -A proactive mindset with the ability to make sound decisions quickly -A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits -£13.58 per hour -Guaranteed 40+ hours per week -20% colleague discount (after a qualifying period) -Company-funded SIA licence renewal -Share Incentive Plan -Save As You Earn Scheme -Cycle to Work Scheme -Life Assurance -Childcare Voucher Scheme Ready to make a difference? Take Your Marks and apply today
Added on 21 Aug 2026
Save to favouritesSecurity Officer
Mitie
PermanentFull time
Security Officer - National Grid Training Centre, Newark📍 Location: Newark💷 Pay Rate: £13.67 per hour⏰ Hours: 42 hours per week🔄 Shift Pattern: 4 on, 4 off (12-hour Nights only but maybe required to work days when required) Join a Team That Makes a DifferenceAre you a professional Security Officer looking for your next challenge? We're seeking reliable, customer-focused individuals to join our team at a prestigious National Grid Training Centre in Newark. This is an exciting opportunity to work at a high-profile site where you'll play a vital role in protecting people, property and critical infrastructure while delivering outstanding customer service. Every day is different, and you'll be at the heart of maintaining a safe, secure and welcoming environment for staff, visitors and contractors. What You'll Be DoingSecurity OperationsProviding a highly visible security presence across the site.Conducting internal and external patrols.Managing access control and visitor procedures.Monitoring site activity and responding to incidents appropriately.Maintaining accurate records and completing incident reports.Following site assignment instructions and operational procedures.Supporting emergency response procedures when required.Working closely with site management and the wider security team to ensure the highest standards are maintained.Health & SafetyIdentifying and reporting potential hazards and security risks.Ensuring compliance with site policies and procedures.Responding confidently and professionally to incidents and emergencies.Promoting a safe working environment for all site users.Training & DevelopmentCompleting all mandatory training and competency requirements.Taking ownership of your professional development.Maintaining an up-to-date SIA licence and relevant certifications.Learning new skills and embracing opportunities for career progression.What We're Looking ForEssential✅ Valid SIA Door Supervisor Licence✅ Previous security experience✅ Enhanced DBS clearance (or ability to obtain)✅ Excellent communication and customer service skills✅ Ability to remain calm and professional under pressure✅ Strong attention to detail and observational skills✅ IT literacy and confidence using workplace technology✅ Flexible approach to working days, nights, weekends and public holidays Desirable⭐ Experience working at corporate, infrastructure or high-security sites⭐ First Aid qualification⭐ Knowledge of health and safety best practice What You'll ReceiveCompetitive hourly pay of £13.67 per hourGuaranteed 4 on, 4 off shift patternFull uniform providedOngoing training and development opportunitiesCareer progression within a leading facilities and security providerSupportive team environmentEmployee benefits and wellbeing supportReady to Apply?If you're looking for a rewarding security role where professionalism, vigilance and customer service are valued, we'd love to hear from you. Apply today and become part of a team that helps protect one of the UK's most important national infrastructure environments. 🔒🚨 -
Added on 21 Aug 2026
Save to favouritesSecurity Officer
Mitie
PermanentFull time
Retail Security Officer - M&S Location: Edinburgh Salary - £13.58 per hour Guaranteed 40+ hours per week Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products. We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure. -At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed. -Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues. -You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment. -Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management. -You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently. -Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone. -Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed. What we're looking for -Previous security experience is preferred -A valid SIA licence is desirable, although not essential -Strong communication and interpersonal skills -A calm, confident and professional approach -A proactive mindset with the ability to make sound decisions quickly -A genuine passion for customer service and keeping people safe Important Information All candidates must be able to provide a 5-year checkable work history within the UK. This is a role where service, safety and professionalism come together every single day. Excellent Benefits -£13.58 per hour -Guaranteed 40+ hours per week -20% colleague discount (after a qualifying period) -Company-funded SIA licence renewal -Share Incentive Plan -Save As You Earn Scheme -Cycle to Work Scheme -Life Assurance -Childcare Voucher Scheme Ready to make a difference? Take Your Marks and apply today
Added on 21 Aug 2026
Save to favouritesSecurity Officer
Mitie
PermanentFull time
Job Overview - -Retail Security Officer - M&S RELIEF OFFICER BRISTOL AREA - M&S EASTGATE, LONGWELL GREEN, IMPERIAL PARK, CABOT CIRCUS & CRIBBS CAUSEWAY Location: M&S BRISTOL Salary - £14.90 per hour - Guaranteed - 40hrs Candidate must have 5 years trackable working history in UK and a valid SIA front line license At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market leading customer service. WHY YOU'LL LOVE THIS JOB: -Are you the type of person we are looking for?? -Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service. -Great Pay & Benefits: Earn £**.00 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers. -Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training. -Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting. -Community: Join the friendly M&S and Mitie family. WHAT WE'RE LOOKING FOR: -Have you got what is take?? -Experience: Security experience essential -Certification: A valid SIA Licence. -Skills: Excellent customer service and communication, energy, and enthusiasm YOUR ROLE: -is this the role for you?? Provide excellent customer service while deterring offenders Stay Compliant: Follow all policies and legal requirements. Use Tech: Engage with provided technology for effective reporting. Proactive: Review and improve Assignment Instructions. Stay Alert: Report hazards and remain vigilant. Be Professional: Handle challenging situations with calm and professionalism. Emergency Ready: Contact emergency services when needed. If you're passionate about customer service like we are and have experience in security, retail, hospitality or similar skills then this could be the opportunity you've been looking for. -
Added on 21 Aug 2026
Save to favouritesHousing Officer
Pinnacle Group Limited - Leuchars
£28,891.50 to £28,891.50 a year
PermanentFull time
Pinnacle Group are looking for a Housing Officer to join our Homes Team within our Pinnacle Service Families division to deliver a mobile patch-based housing management service.The role involves attending appointments with service families as they move into and out of their homes and while they are in occupation.In addition to delivering housing management services, the Housing Officer will play a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. The ideal candidate will bring proven experience in housing management or a customer-focused operational environment, with a genuine commitment to delivering high-quality services to service families.They will be confident working independently across a mobile patch, demonstrate strong organisational and communication skills and be comfortable engaging with a wide range of stakeholders including military personnel, local agencies and industry partners. The role is located in Leuchars with occasional travel to the surrounding areas. Who we are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who we’re looking for We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key responsibilities will include: Deliver all aspects of the occupancy cycle, including pre-move, move in, settling-in visits, and move out, ensuring contractual standards are achieved. Work in partnership with RAMS and other industry partners to meet void and move in standards, providing families with safe, high-quality homes. Apply move out standards fairly, managing recharges with an evidence-based and diplomatic approach. Identify, raise, and monitor issues affecting family wellbeing, housing conditions, or community environments, ensuring timely resolution. Plan, monitor, and manage appointments, ensuring effective communication of any changes to families and stakeholders. Build strong relationships with internal teams, external partners, local agencies, charities, and military representatives to ensure joined-up support for families. Support regional and national moves, sometimes at short notice, including covering for colleagues when required. Represent Pinnacle at events, surgeries, and stakeholder meetings, promoting engagement with service personnel and their families. Investigate and resolve complaints and tenancy breaches, drafting reports and responses as required. Support the delivery of aids, adaptations, and CAAS processes where Housing Officer input is required. Key requirements: Experience in housing management or a customer-focused operational role, in either public or private sectors. Demonstrated ability to deliver exceptional customer service, handling sensitive situations with empathy and professionalism. Strong communication and relationship-building skills with diverse stakeholders, including service families and military personnel. Excellent organisational skills to manage a mobile patch effectively and meet contractual standards. Full UK driving licence and willingness to travel regionally and nationally (including occasional overnight stays). Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Vehicle
Added on 17 Aug 2026
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