GP Practice Receptionist/ Care Navigator
NHS Jobs - Skipton
from £12.90 an hour
PermanentFull time
Greeting patients and visitors to the Practice, providing a high standard of customer service Answering telephone calls, ensuring calls are documented and directed appropriately Gathering information from patients to pass on to the Duty Doctor Booking, amending and cancelling patient appointments Signposting patients to the most suitable services including self-care and patient education events offered by the Practice Ensuring patient records are maintained on SystmOne Dealing with queries and concerns raised by patients Working collaboratively with other members of the Practice Team to support the patient experience when contacting or visiting the Practice
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Senior Care Assistant/Team Leader
Quantum Care
£16.32 to £17.32 an hour
On-sitePermanentFull time
Senior Care Assistant/Team Leader Contract: Full Time or Part Time– Perm Hour: 37 hours per week or 22.5 hours per week Pay: £16.32 per hour weekdays & £17.32 per hour weekends Shift Times: 7.30am to 2.30pm/2.30pm to 9.30pm – Weekdays and alternative Weekends Location: Courtlands Close, Watford, WD24 5GW Quantum Care is a no‑for‑profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter. We are seeking a Senior Care Assistant to join our welcoming team at Courtland Lodge Care Home in Watford. This is a 60 bed heritage care home is set in a peaceful residential area of North Watford, with welcoming communal spaces, conveniently located within travel distance from Watford Town Centre and benefiting from excellent transport links. As a Senior Care Assistant, you will lead with compassion, inspire the team and make a real difference every day. Turn your passion for care into leadership and help create exceptional moments for residents every day. What You’ll Bring • Essential to hold a Level 2 Diploma in Health and Social Care. • Desirable to hold a Level 3 Diploma in Health and Social Care (Or willingness to work towards). • You must have substantial experience of working with older people in a residential care setting and a real passion for leading and delivering outstanding care to our residents. Your Day-to-Day Responsibilities • Taking a leadership role on a designated unit. • Reviewing and updating care plans. • Giving personal care to residents. • Administering medication and ensuring that social activities are provided during each shift Why Join Quantum Care? We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you’ll receive: • Competitive salary with enhanced pay on weekends and Bank Holidays • Clear career development pathways and recognition of milestones • First‑class in‑house training from day one • Free Employee Assistance Programme offering 24/7 support • Company pension scheme (after 1 year of service) • Free DBS check and uniform • Access to retail discounts and exclusive offers • A supportive, values‑driven workplace where your contribution truly matters Terms and Conditions apply to all benefits This is a fantastic opportunity to join a well‑established organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time. An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check. #WEST
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Personal Care Assistant Dorset/230726
Compass Independent Living - Wareham
from £15.25 an hour
On-sitePermanentPart time
A Newly Available Part Time Role working alongside experienced team members to help provide support and care to a 57-year-old man, who lives in his own home. He has mild learning difficulties, Cerebral Palsy (from birth) and Multiple Sclerosis since 2012. MS has accelerated the deterioration of the various symptoms he had with the CP so from being quite active he is now predominantly chair and bed bound, has had hoists fitted for transferring him to and from bed, chairs, shower and wheelchairs and his life has undergone significant change. He is still social, has a great sense of humour and can be a lot of fun, but is inevitably frustrated by his condition and keeping him cheerful is an extremely important part of the job. You will become part of a dedicated and professional family-oriented team who together provide 24/7 care. Personalised training will be given to the successful applicant. Main Duties All personal care tasks, such as Showering, Catheter care and, following an operation in February 2026, also Stoma care. • Household chores and duties. • Preparing healthy, liquidised Level 4 meals and drinks • Administering medication. • Supporting him with bed and chair exercises • Supporting him at medical appointments • Managing his moods, especially when his current condition gets him down. • Supporting him in a range of activities including Art and Crafts, Photography, iPad games, trips out and possibly introducing him to other activities. • Taking him out in his Wheelchair around the town and driving his Wheelchair. Accessible Vehicle (WAV) to activities, appointments and visits to friends and family.
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Service Manager Urgent and Emergency Care
NHS Jobs - Peterborough
£57,528 to £64,750 a year
PermanentFull time
1. Service Delivery 1.1 Responsible for supporting the effective operational management of services in the Division, staff and resources within area of responsibility. This includes cover for peers within CBU and senior colleagues as appropriate within the Division. 1.2 Analyse information, providing statistics and reports as required to inform decision-making in achieving the cost improvement plan (CIP), service redesign and provide advice and guidance on the specialties as required. 1.3 Work with others to identify and implement potential service improvements or developments, key service priorities and where necessary producing business cases for consideration by the Divisional Team seeking advice and guidance from the Head of Service. 1.4 Working with clinical colleagues to ensure provision of safe, effective evidence-based and patient centred care. To promote a culture in which multidisciplinary teams strive for continuous quality improvement by recording and learning from mistakes and complaints. 1.5 To be responsible for matching capacity to demand and for meeting all national and local targets. 1.6 To evaluate booking and/or waiting lists projects, engaging the appropriate staff and identify all necessary resources. 1.7 To be responsible for working with the Information Services team to design information reports that can assist projects or operational outcomes. 1.8 To work proactively to ensure collaborative and effective relationships within the Division and between other services and outside the Trust where appropriate. To ensure effective systems of communication are in place and utilised. 1.9 To be responsible for ensuring appropriate staffing levels are available on all responsible services and deciding appropriate action where services are not viable. 2. Service Development 2.1 Lead the production, enhancement, implementation and regular review of service development plans, procedures and policies to deliver key areas of the Trust strategic direction within their span control. 2.2 To identify cost improvements, service developments and income generation opportunities. 2.3 Produce business cases and capital bids for staff and equipment within area of responsibility working with the Head of Service and colleagues within the Division. 2.4 Responsible for updating and implementing new patient pathways for area of responsibility in line with service requirements and developments, working with clinicians, multi-disciplinary teams and patient/user groups. 2.5 Work closely with stakeholders to develop a multi-professional and multidisciplinary, integrated approach to clinical governance, focussing on shared learning and the spreading of best practice/evidence-based care. 2.6 To delegate responsibilities to key staff, supporting and developing staff in achieving set targets and responsibilities. 3. Performance Delivery 3.1 Assist Head of Service in delivering performance in line with agreed objectives across the Division and including the Key Performance Indicators for the Trust. 3.2 Work in partnership with Service Managers, Clinical Leads, Divisional Head of Nursing and other key staff to ensure provision of high quality, patient focussed services. 3.3 Pro-actively manage risk, co-ordinating the approach across the Division by working with senior colleagues and the Clinical Risk Department. 3.4 Work with colleagues in the development and implementation of policies, procedures and protocols to assist with service development and delivery. 3.5 Responsible for ensuring department managers have and use the plans in relation to Major Incident and Emergency Preparedness, including the development of business continuity plans ensuring the recovery plan is in place should a major incident or critical incident occur. 3.6 Participate in and pro-actively encourage multi-professional audit projects. 3.7 Respond to complaints, claims and incidents by ensuring that trends are analysed and changes in practice implemented to improve standards. 3.8 Ensure all untoward incidents and near misses are reported within sphere of responsibility in accordance with Trust Policy. Also, ensure appropriate mechanisms are in place to investigate serious clinical incidents, supported by the Risk Management Team and action is taken and lessons learnt and disseminated. 3.9 To provide and preserve a positive reputation, providing a clinically credible workforce with a high level of motivation. 3.10 Ensure the users of the service are given appropriate information and that regular satisfaction surveys are performed, and action taken as appropriate. 3.11 To initiate and deliver reports as required on all aspects of divisional business, determining, and seeking input from across the health community as required. 4. Financial 4.1 Manage expenditure against agreed budgets and identify any actual or potential deviations, escalating as appropriate. 4.2 Manage and monitor budget expenditure both pay and non-pay, so that a cost effective and efficient services are delivered. 4.3 Work with the Senior Management Team to produce a robust cost improvement plan (CIP) work with colleagues at all levels to implement CIP plan and produce robust savings. 4.4 Work with colleagues to ensure all specialities are viable from an operational, financial and clinical perspective. 5. Staff Management 5.1 Responsible for the recruitment, selection, induction, and retention of staff within area of responsibility. 5.2 Responsible for a systematic approach to staff development ensuring that senior staff are appraised annually against KSF outline/descriptions and that their objectives and Personal Development Plans reflect organisational, professional, and personal requirements. 5.3 Pro-actively manage sickness/absence, taking appropriate action to both support individuals and enhance both individual and team performance. 5.4 Take a lead in implementing disciplinary, grievance and performance management procedures in conjunction with the Head of Service and Human Resources. 5.5 Assist the Head of Service within the Division in the development of the workforce plans within area of responsibility. 5.6 Ensure staff are trained and developed to meet the demands of the service. Where necessary, provide coaching, training and development for staff, and appropriate learning environment. 5.7 Work with the Head of Service and Clinical Leads in providing a consultant led clinical service with the appropriate PAs in line with expected service delivery, ensuring that a robust system is in place to manage and monitor service delivery across all elective and associated specialities. 5.8 Work closely with the Strategic Division to ensure the activity the CCG has commissioned is delivered and not exceeded the agreed plan. 5.9 Ensure key workforce indicators for staff that report to this post is managed appropriately and in line with the Trusts Sickness Absence Policy. 6. Communications 6.1 Networks; to manage and develop relationships with clinical and managerial stakeholders within external healthcare organisations to promote and continue clinical network arrangements where appropriate. 6.2 Support and provide communications to GPs, Commissioners, and other healthcare providers as appropriate. 6.3 Ensure adequate communication with staff in all areas of responsibility, particularly in areas where change or service redesign is planned. 6.4 To help establish and maintain effective two-way channels of communication within the Division 6.5 To help ensure that good practice is rapidly shared within both sites and within wider organisation where appropriate. 7. Other 7.1 In the event of a major incident/emergency or threat to public health, participate in the management of the Trust response. 7.2 Participate in Trust on call arrangements. 7.3 To be responsible for safeguarding and promoting the welfare of children and adults by undertaking the appropriate level of training in accordance with the safeguarding policy, training strategy and being aware of and working within the Trust safeguarding policies. 7.4 Comply with the NHS Code of Conduct for Managers and any other professional code of conduct as appropriate. 7.5 Ensure all data collection and processing undertaken is consistently accurate and timely and complies with the Trust Data Quality Policy and local procedures. 7.6 To comply with the roles and responsibilities as defined in the Trust Health and Safety Policy and the KST outline for this post. 7.7 Undertake any other similar duties in line with the key purpose of the job.
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Midwife- Enhanced Maternity Care Unit
NHS Jobs - London
£47,951 to £56,863 a year
PermanentFull time
The successful midwife will provide high quality and effective care to women who have chosen to have NHS care during their pregnancy journey, ensuring that all families are cared for compassionately and sensitively. The midwife will ensure that families are cared for appropriately in a timely manner and have individualised plans of care that are documented and agreed with the women, considering the woman's holistic, cultural and individual needs. The midwife must be flexible in his/her care of women and be aware that based on unit requirements, on occasion, his/her skills may be required in other ward areas within St Thomas' maternity unit. Please see the attached job description and person specification for more details before applying for the post to assist with your application.
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Teacher - Animal Care (Part Time)
Teaching Vacancies - Leeds, West Yorkshire
PermanentPart time
What skills and experience we're looking for About the Role Leeds City College are seeking a teacher to join our dynamic team in the Animal Care and Land Management department. In this role you will have the opportunity to deliver animal management lessons to students, as part of their programme of study. The School of Animal Care and Land Management offers a wide range of study programmes, apprenticeships and Higher Education (HE). From September we will be delivering courses from entry to level 6. Whilst this role will predominantly be working with Further Education (FE) students we will require the successful candidate to demonstrate flexibility and be able to work with a variety of learners. This role will be based at Temple Newsam but on occasion their might be the requirement to also work at other campuses such as Printworks or the University Centre. The successful candidate should like animals and be comfortable in a land-based real work environment. Please note this position is part time and permanent. The pro rata salary is 19,149 with progression to 21,547. What You Will Do • Plan, prepare and develop effective schemes of work, lesson plans, teaching and learning resources. • Deliver inspiring sessions across the curriculum using a wide range of teaching methods. • Create effective assessment activities, provide SMART learning targets, developmental and timely feedback to motivate and inspire learners to improve • Develop and strengthen relationships with students and provide support and encouragement to ensure successful outcomes. • Reflect on teaching strategies to meet the diverse needs of students • Join a friendly, supportive, hard-working team who are passionate about developing learners self-esteem, abilities and progress About You • Qualified to degree level in a related subject. • You will hold, or be working towards a recognised teaching qualification. • Relevant up to date subject knowledge and recent delivery in the Further Education or school sector • English and Maths at Level 2 or above. • Demonstrate excellent classroom management skills, a commitment to creating an inclusive, nurturing environment for students. • You will apply restorative practice to your communications with students and colleagues and be a proactive, flexible and supportive member of the team. What the college offers its staff The group offers a range of excellent benefits, including: Annual leave: • Curriculum and Management:44 days plus bank holidays • Curriculum support and business support: 39 days plus bank holidays Pension schemes with generous employer contributions: • Teachers’ Pension Scheme • Local Government Pension Scheme • People’s Pension Scheme CPD opportunities: • Annual staff conference plus 2 additional staff development days. • Qualifications including PGCE, Apprenticeships, Leadership and Management courses. Employee wellbeing initiatives: • Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane). Travel and commuting: • Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes Commitment to safeguarding At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for a job with us if you are barred from engaging in regulated activity in connection to children.
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Assistant Care Manager - Haverhill, Suffolk
Housing 21 - Haverhill, Suffolk
£32,240 to £32,240 a year
PermanentFull time
Hours: 35 hours per week Shift Pattern: Flexible working hours between 7-7 Working every other weekend. Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here. We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. As Assistant Care Manager, you will manage the day to day delivery of care services within a designated Extra Care scheme. Ensuring residents receive safe, high quality care tailored to their individual needs, enabling them to live well with dignity and autonomy. You will create and regularly review personalised care plans with new and existing residents, their families, stakeholders and carers, ensuring they meet the needs of each resident and comply with regulatory requirements and standards. Overseeing the scheduling of rotas, providing adequate and efficient resourcing for all shifts with a focus on value for money. You’ll be data driven, monitoring the performance and quality of care services, identifying and managing risks effectively. Customer service skills are a must, as first point of contact for our residents, families and partner agencies, you will ensure residents feel heard, supported and trust that any requirements are addressed as a priority. Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached. We’d love to meet you! What we’re looking for The essential requirements for the role include: Proven management/ supervisory experience in care services Strong understanding of care planning and safeguarding Strong understanding of regulatory requirements, including CQC standards Experience of managing and scheduling staff rotas Excellent organisation and problem solving skills Level 4 Lead Practitioner in Adult Care or equivalent or willing to work towards if not held Why us? We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more. As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications: 25 October 2026, with interviews taking place 27 October 2026 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
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Senior Care Assistants - Nght Shifts
Quality Service Recruitment Limited - Eastwood, Nottingham
£14 to £15 an hour
ContractFull time
Urgently seeking experienced Senior Care Assistants within the Nottingham Area. We need an experienced Senior Care Assistant that will be able to assist an existing team within this lovely care home based in Eastwood. You will be expected to carry out the following key responsibilities: • Providing the highest level of personal care and attention to the service users, following care plans carefully whilst ensuring that all contact is polite, friendly, warm and supportive. • Ensuring adherence to all aspects of Health and Safety including COSSH, Food Hygiene and Infection control. • Administering medication to service users, accurately maintaining appropriate records for both. • To liaise with other care professionals relating to the care needs of the residents. • To always respect and maintain confidentiality of resident’s personal information, this includes resident’s behaviour and actions and any incidents that may occur during the day. • Encourage, assist and support service users to participate in leisure activities, ensuring their social and emotional needs are met. This also includes escorting residents to outside appointments and leisure outings. • Responsible for undertaking light cleaning duties as needed and ensuring that the Home is kept clean, pleasant and welcoming always. If you are looking for something new that offers ongoing hours, on a flexible basis, then apply today To be suitable for this position you must: - Have at least three months experience within a Care Home Setting. - Able to provide references covering the last 2 years of work preferably in Care. - Up to date Mandatory training in Safeguarding, Infection Control, Moving and Handling - Have an in-date enhanced DBS check dated within the last 6 months, ideally on the update service. If not don’t panic, we can help you. *Please note that we do not offer sponsorships* This is an ongoing role that can become permanent for successful candidates. You will be working from 2200 to 0700. There are other shifts available on request. The hourly rate is between £14.00 to £15.00 per hour. Holiday entitlement being accrued, up to a maximum of 28 days per year.
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Registered Nurse (Hospice / Palliative Care)
NHS Jobs - Harrogate
from £18.62 an hour
PermanentFull time
Registered Nurse (Hospice / Palliative Care) Job Purpose Plan and deliver patient-centred care, working closely with patients and their families. Once trained, act as the shift coordinator, overseeing high-quality team nursing care and coordinating wider team care that puts patients' at the heart of what we do. Act as the key worker for a designated caseload, showing nursing leadership by providing care as part of a multidisciplinary team. Key Responsibilities Clinical Intervention 1. Places quality at the centre of care by providing evidence-based, individualised, and personalised support through holistic needs assessment, risk assessments, care planning, and evaluation of all care interventions. Follows agreed care and support plans and actively integrates theory and practice into daily work. 2. Acts as a Key Worker for a clinical caseload, working proactively to manage care and provide easy access to ongoing support. Assesses patients' information needs and provides relevant information through various means. Helps patients understand and evaluate complex information, enabling them to make informed decisions about their future. 3. Fosters self-management by assessing patients' ability to self-manage, providing education, and guiding those who require support in managing their condition. 4. Demonstrates excellent communication skills and expertise in hospice care, including the ability to manage emotional distress for patients and their loved ones when needed. 5. Provides clinical expertise, advice, and support across service boundaries, referring to other professionals and signposting to relevant agencies as necessary. 6. Contributes to nursing-led service development, promoting excellence in care. 7. Promotes clinical excellence through innovation, audit, evaluation, and research. 8. Maintains accurate patient records. Leadership and people management: 1. Effectively allocates work and maintains responsibility for delegated tasks. 2. Demonstrates leadership through clinical expertise, delivering high-quality, person-centred care and using a co-creating care approach with patients and their families affected by life-limiting illnesses. 3. Contributes to the education and training of other healthcare professionals involved in patient care. 4. Supports the development and promotion of the hospice, ensuring the delivery of high-quality, cost-effective care. 5. Encourages patient and community involvement within the practice setting. 6. Collects accurate and comprehensive data to provide evidence of activity, outcomes, and quality. 7. Takes professional responsibility for ensuring effective communication between all service providers across the care pathway. 8. Actively participates in multi-professional meetings, acting as a patient advocate and representing nursing views. 9. Ensures that patients and their families are aware of the full range of resources and services available through the hospice. 10. Develops skills in conflict resolution and negotiation to handle difficult or challenging situations. 11. Supports the development of patient-focused education, including training to manage treatment side effects effectively. 12. Acts as a mentor or preceptor, guiding new staff members and students. Innovation: 1. Develops new skills in response to emerging knowledge and techniques. 2. Works across professional boundaries, employing creative reasoning, positivity and problem-solving. 3. Supports and manages change. Professional Development 1. Acquires and applies clinical, technical, and evaluation skills through a broad and in-depth knowledge base. 2. Utilises clinical expertise, clinical judgement, creative thinking, and experience to enhance patient care, seeking support from others when necessary. 3. Assesses nursing practice and proposes improvements as required, drawing on patient experiences to drive change. 4. Takes personal responsibility for ongoing learning and development through reflective practice, self-appraisal, and actively engages with the learning and development opportunities provided by the hospice. Special Features of the job Working autonomously within a team, you'll deliver patient-centred and holistic care. Our service operates 24/7, 365 days a year, with clinical roles rostered to ensure round-the-clock coverage. Although rosters are planned in advance, there may be times when you'll need to adjust your scheduled rota at short notice. If this is the case, we can make individual arrangements, provided they align with our Flexible Working Policy and are approved by the Director responsible for the service. In necessary circumstances, we may need to make last-minute changes to shifts to maintain high-quality, safe patient care. We'd initially ask for your cooperation, only resorting to compulsory changes if necessary. Personal Development We warmly encourage all staff and volunteers at the Hospice to play an active role in identifying and fulfilling their development needs related to their jobs. We aim to support you through various processes, such as regular one-on-one meetings with your Line Managers or senior colleagues, plus annual appraisal and development reviews. Every employee benefits from an annual appraisal, and to make the most of this opportunity, it's important to engage fully in the review and collaborate with your Line Manager on your individual, team, and organisational objectives. Additionally, we kindly ask each employee to participate in all relevant mandatory and statutory training, as required by our organisation and /or their professional bodies. Governance Support the organisation in facilitating: - Reviewing and engaging in audits - Developing and implementing policies and guidelines, as well as safe operating procedures, in line with Hospice procedures - Submitting and reflecting on good practice and adverse events General Lead and work from a place of positivity and solution-focused Act as a charity ambassador and encourage others to do the same. Collaborate closely with colleagues in Fundraising and Marketing to promote the hospice's charitable activities and participate in fundraising as needed. Ensure the team understands the hospice's structure, values, and purpose, and has opportunities to contribute to its development. Maintain confidentiality regarding staff, volunteer, and client records, as well as privileged information about the charity's services, patients, staff, and volunteers. Enhance the hospice's reputation within the community and among private, statutory, and voluntary sector agencies. Perform any other duties as reasonably required. All staff must be supportive of and able to promote the philosophy and concept of hospice care. The hospice provides staff support, and employees are expected to take responsibility for accessing and providing suitable support to ensure they can deliver professional care. The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need. Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings. Terms and Conditions Reports to: Senior Team Nurse or Nursing Manager Responsible for: No line Manager Responsibilities Location: North Yorkshire Hospice Care sites NHS Equivalent: Band 5 (top)
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Registered Nurse (Hospice / Palliative Care)
NHS Jobs - Harrogate
from £43,505.98 a year
PermanentFull time
Registered Nurse (Hospice / Palliative Care) Job Purpose Plan and deliver patient-centred care, working closely with patients and their families. Once trained, act as the shift coordinator, overseeing high-quality team nursing care and coordinating wider team care that puts patients' at the heart of what we do. Act as the key worker for a designated caseload, showing nursing leadership by providing care as part of a multidisciplinary team. Key Responsibilities Clinical Intervention 1. Places quality at the centre of care by providing evidence-based, individualised, and personalised support through holistic needs assessment, risk assessments, care planning, and evaluation of all care interventions. Follows agreed care and support plans and actively integrates theory and practice into daily work. 2. Acts as a Key Worker for a clinical caseload, working proactively to manage care and provide easy access to ongoing support. Assesses patients' information needs and provides relevant information through various means. Helps patients understand and evaluate complex information, enabling them to make informed decisions about their future. 3. Fosters self-management by assessing patients' ability to self-manage, providing education, and guiding those who require support in managing their condition. 4. Demonstrates excellent communication skills and expertise in hospice care, including the ability to manage emotional distress for patients and their loved ones when needed. 5. Provides clinical expertise, advice, and support across service boundaries, referring to other professionals and signposting to relevant agencies as necessary. 6. Contributes to nursing-led service development, promoting excellence in care. 7. Promotes clinical excellence through innovation, audit, evaluation, and research. 8. Maintains accurate patient records. Leadership and people management: 1. Effectively allocates work and maintains responsibility for delegated tasks. 2. Demonstrates leadership through clinical expertise, delivering high-quality, person-centred care and using a co-creating care approach with patients and their families affected by life-limiting illnesses. 3. Contributes to the education and training of other healthcare professionals involved in patient care. 4. Supports the development and promotion of the hospice, ensuring the delivery of high-quality, cost-effective care. 5. Encourages patient and community involvement within the practice setting. 6. Collects accurate and comprehensive data to provide evidence of activity, outcomes, and quality. 7. Takes professional responsibility for ensuring effective communication between all service providers across the care pathway. 8. Actively participates in multi-professional meetings, acting as a patient advocate and representing nursing views. 9. Ensures that patients and their families are aware of the full range of resources and services available through the hospice. 10. Develops skills in conflict resolution and negotiation to handle difficult or challenging situations. 11. Supports the development of patient-focused education, including training to manage treatment side effects effectively. 12. Acts as a mentor or preceptor, guiding new staff members and students. Innovation: 1. Develops new skills in response to emerging knowledge and techniques. 2. Works across professional boundaries, employing creative reasoning, positivity and problem-solving. 3. Supports and manages change. Professional Development 1. Acquires and applies clinical, technical, and evaluation skills through a broad and in-depth knowledge base. 2. Utilises clinical expertise, clinical judgement, creative thinking, and experience to enhance patient care, seeking support from others when necessary. 3. Assesses nursing practice and proposes improvements as required, drawing on patient experiences to drive change. 4. Takes personal responsibility for ongoing learning and development through reflective practice, self-appraisal, and actively engages with the learning and development opportunities provided by the hospice. Special Features of the job Working autonomously within a team, you'll deliver patient-centred and holistic care. Our service operates 24/7, 365 days a year, with clinical roles rostered to ensure round-the-clock coverage. Although rosters are planned in advance, there may be times when you'll need to adjust your scheduled rota at short notice. If this is the case, we can make individual arrangements, provided they align with our Flexible Working Policy and are approved by the Director responsible for the service. In necessary circumstances, we may need to make last-minute changes to shifts to maintain high-quality, safe patient care. We'd initially ask for your cooperation, only resorting to compulsory changes if necessary. Personal Development We warmly encourage all staff and volunteers at the Hospice to play an active role in identifying and fulfilling their development needs related to their jobs. We aim to support you through various processes, such as regular one-on-one meetings with your Line Managers or senior colleagues, plus annual appraisal and development reviews. Every employee benefits from an annual appraisal, and to make the most of this opportunity, it's important to engage fully in the review and collaborate with your Line Manager on your individual, team, and organisational objectives. Additionally, we kindly ask each employee to participate in all relevant mandatory and statutory training, as required by our organisation and /or their professional bodies. Governance Support the organisation in facilitating: - Reviewing and engaging in audits - Developing and implementing policies and guidelines, as well as safe operating procedures, in line with Hospice procedures - Submitting and reflecting on good practice and adverse events General Lead and work from a place of positivity and solution-focused Act as a charity ambassador and encourage others to do the same. Collaborate closely with colleagues in Fundraising and Marketing to promote the hospice's charitable activities and participate in fundraising as needed. Ensure the team understands the hospice's structure, values, and purpose, and has opportunities to contribute to its development. Maintain confidentiality regarding staff, volunteer, and client records, as well as privileged information about the charity's services, patients, staff, and volunteers. Enhance the hospice's reputation within the community and among private, statutory, and voluntary sector agencies. Perform any other duties as reasonably required. All staff must be supportive of and able to promote the philosophy and concept of hospice care. The hospice provides staff support, and employees are expected to take responsibility for accessing and providing suitable support to ensure they can deliver professional care. The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need. Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings. Terms and Conditions Reports to: Senior Team Nurse or Nursing Manager Responsible for: No line Manager Responsibilities Location: North Yorkshire Hospice Care sites NHS Equivalent: Band 5 (top)
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