Kingsley Healthcare - Lowestoft, Suffolk

from £32,000 a year

PermanentFull time

About the role We are currently seeking an experienced Senior Administrator to join our Home Care Team. This is the lead administrative role within the branch, covering business administration, recruitment, compliance and local marketing, together with day to day oversight of the branch administrative team. As Senior Administrator you will be the operational backbone of the branch, ensuring the seamless running of our services and providing essential administrative and managerial support to the Branch Manager. Success in this position hinges on strong organisational, communication and leadership skills to ensure operational efficiency and regulatory compliance. The ideal candidate will be capable of prioritising competing demands and working independently, making sound decisions without close supervision and knowing when to escalate. They should be self-motivated, commercially aware and demonstrate a high level of trustworthiness. Given the integral role this position plays in our growth plans, we are seeking an individual unafraid to challenge the status quo and actively contribute to the business’s success across all levels. This role includes on-call responsibilities and will be expected to provide cover for the Branch Manager during periods of absence. Reports to: Domicilliary Branch Manager Key duties and responsibilities Administration and Office Management • Act as the senior administrative point of contact for the branch, including front of house and management of incoming calls, email and correspondence • Own the branch administrative systems and processes, including record keeping, data entry, filing and document control • Maintain accurate client and staff records across all company systems, ensuring data is current and GDPR compliant • Raise, check and reconcile invoices and process financial transactions, working closely with the central finance team • Identify and implement improvements to branch administrative processes rather than simply maintaining them People and Recruitment • Lead the end to end recruitment process for the branch, from advertising and shortlisting through to onboarding and start date • Manage pre-employment compliance including DBS checks, right to work, references and induction paperwork • Maintain staff files to an audit-ready standard at all times • Provide day to day supervision, training and support to the branch administrative team, allocating work and monitoring quality • Support the Branch Manager with rota administration, absence recording and payroll submission Compliance and Quality • Lead preparation for internal and external audits, including CQC inspection readiness • Monitor and report on compliance measures such as training completion, supervision and mandatory documentation • Log, track and support the resolution of complaints, concerns and feedback, escalating appropriately • Ensure branch documentation reflects current company policy and regulatory requirements Growth, Marketing and Reporting • Handle incoming enquiries from prospective clients and their families, converting enquiries into care packages • Lead local marketing activity for the branch alongside the central marketing team, including community engagement, social content and recruitment marketing • Produce and circulate regular branch reporting on hours, staffing, recruitment and enquiry performance • Interpret branch data and highlight trends and issues to the Branch Manager, not simply report the numbers Skills and attributes Substantial experience in a senior administrative role, ideally within health and social care, domiciliary care or another regulated sector • Experience of supervising, mentoring or coordinating the work of others • Excellent IT skills, including a proven working knowledge of Microsoft Excel and Word and the ability to learn new systems quickly • Strong written and verbal communication skills with a clear and friendly telephone manner • Proven ability to handle requests and queries efficiently, politely and with discretion • Excellent organisational skills, with the ability to prioritise a varied workload and work both independently and as part of a team • High level of accuracy and attention to detail, particularly in record keeping and compliance documentation • Reliable, trustworthy and comfortable handling confidential information Desirable • Experience of care management or rostering software such as Birdie, or a comparable system • Working knowledge of CQC regulations and the Key Lines of Enquiry • Experience of recruitment administration including DBS and right to work checks • Level 3 Business Administration qualification or equivalent • Experience of local authority or NHS contract administration • Full UK driving licence and access to a vehicle

Kingsley Healthcare - Partington, Greater Manchester

from £75,000 a year

PermanentFull time

About the role As our Care Home Manager, you will oversee the daily operations of the home. As a regulated business, we expect the candidate to be registered with the Care Quality Commission (CQC) and be familiar with all the relevant legislation and regulations. You will be responsible for ensuring that the home provides high-quality care and support to our residents, whilst meeting financial targets and maintaining full occupancy. You will be supported externally by dedicated Operations and Central teams, and within the home you will have the support of a Deputy Manager and Administrator, as well as Hospitality and Housekeeping teams. These teams will collaborate with you to ensure smooth operations and exceptional care for our residents. Reports to: Operations Manager Key duties and responsibilities • Provide leadership and direction to the home’s staff team, promoting a culture of kindness, compassion, and empathy. • Ensure the home meets all regulatory requirements, including those set by the CQC, and maintain excellent standards of care and support. • Manage the home’s budget, ensuring financial targets are met and costs are effectively managed. • Develop and implement a strategic marketing plan to maintain full occupancy and promote the home’s services to potential residents, families, and stakeholders. • Build and maintain positive relationships with residents, families, and all stakeholders, responding effectively to their needs and concerns. Skills and attributes - Previous experience managing a nursing / residential home. - A strong working knowledge of CQC standards with a proven record of working towards achieving Outstanding ratings. - Excellent communication skills and the ability to maintain effective working relationships with internal and external professionals, families, and visitors. - A proven track record of marketing and business skills within the private care sector, running a commercially successful care home. - Enthusiasm and passion for developing high levels of person-centred care. - Ability to actively participate in the growth and development of the care service. Education and qualification - Preferably NMC registered nurse with relevant post-registration experience (desirable but not essential). What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Kingsley Healthcare - Weymouth, Dorset

from £13.45 an hour

PermanentFull time

About the role As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home. Reports to: Nurse/Senior Support Worker Skills and attributes - A caring and patient nature. - Excellent communication skills. - The ability to work well under pressure. - Previous experience as a carer is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Kingsley Healthcare - Walton-on-Thames, Surrey

from £13.45 an hour

PermanentFull time

About the role As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home. Reports to: Nurse/Senior Support Worker Skills and attributes - A caring and patient nature. - Excellent communication skills. - The ability to work well under pressure. - Previous experience as a carer is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Kingsley Healthcare - Formby, Liverpool, Merseyside

from £13.45 an hour

PermanentFull time

About the role As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home. Reports to: Nurse/Senior Support Worker Skills and attributes - A caring and patient nature. - Excellent communication skills. - The ability to work well under pressure. - Previous experience as a carer is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Kingsley Healthcare - Sudbury, Suffolk

from £13.45 an hour

PermanentFull time

About the role As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home. Reports to: Nurse/Senior Support Worker Skills and attributes - A caring and patient nature. - Excellent communication skills. - The ability to work well under pressure. - Previous experience as a carer is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Kingsley Healthcare - Knutsford, Cheshire

from £13.45 an hour

PermanentFull time

About the role As an Activities Coordinator, you will ensure all our residents enjoy a stimulating, fulfilling and happy lifestyle. You will use your experience in the arts, theatre, music, hospitality and event hosting to create and implement a wide variety of daily activities and programmes for our residents to enjoy that also encourage wellbeing, socialisation and harmony throughout our care home. If you have previous experience as a Lifestyle Coordinator, Activities Coordinator or a similar role in a care, community, leisure, hospitality or event management environment, come and join our family in our care home. Reports to: Home Manager/ Regional Hospitality & Lifestyle Manager Skills and attributes - Strong organisational skills, creativity, and the ability to think outside the box. - Excellent communication skills and the ability to build relationships with residents, staff, and families. - Knowledge of and experience in theatre, art, music, hospitality, and event hosting. - Ability to lead group activities and manage volunteers. - Ability to work independently and as part of a team. - A high level of empathy and an understanding of the needs of elderly and disabled residents. - Flexibility and adaptability to changing circumstances and schedules. Education and qualification - A formal qualification in a relevant field, e.g. leisure, lifestyle, hospitality or event management, is an advantage. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Kingsley Healthcare - Christchurch, Dorset

from £13.45 an hour

PermanentFull time

About the role As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home. Reports to: Nurse/Senior Support Worker Skills and attributes - A caring and patient nature. - Excellent communication skills. - The ability to work well under pressure. - Previous experience as a carer is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Kingsley Healthcare - Earls Colne, Essex

from £13.45 an hour

PermanentPart time

About the role As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home. Reports to: Nurse/Senior Support Worker Skills and attributes - A caring and patient nature. - Excellent communication skills. - The ability to work well under pressure. - Previous experience as a carer is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

Kingsley Healthcare - Holt, Norfolk

from £14.50 an hour

PermanentFull time

About the role As a Support Worker, you will be working as part of a focused team in maintaining the personal care needs of our residents, respecting their dignity and promoting their independence at all times. You will also ensure that our care services are of a consistently high standard and help in caring for our residents, and undertake other general day-to-day activities in our home. Reports to: Nurse/Senior Support Worker Skills and attributes - A caring and patient nature. - Excellent communication skills. - The ability to work well under pressure. - Previous experience as a carer is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.