NHS Jobs - Birkenhead

PermanentFull time

Patient Access and Care Navigation Process and effectively signpost patients to the most appropriate healthcare professional or service in accordance with practice protocols. Receive and manage patient enquiries by telephone, in person, online consultation platforms and other digital communication channels. Book, amend and cancel appointments in accordance with practice procedures. Support patients in accessing services through the NHS App and other approved digital platforms. Process requests received through online consultation systems such as Patchs or other approved systems. Provide information regarding available healthcare services and community resources. Assist patients in navigating health and care services appropriately. Identify urgent requests and escalate appropriately in line with practice protocols. Reception and Customer Service Welcome patients and visitors in a courteous, professional and confidential manner. Answer incoming telephone calls promptly and deal with enquiries effectively. Manage difficult conversations and support patients who may be distressed, vulnerable or dissatisfied. Resolve routine patient queries and escalate concerns where necessary. Promote a positive patient experience at all times. Administrative Duties Process repeat prescription requests in accordance with practice procedures. Register new and temporary patients accurately. Enter and update patient demographic information. Accurately input information into patient healthcare records. Enter and maintain read codes/SNOMED CT codes in line with practice protocols. Process incoming and outgoing correspondence. Scan and attach patient documentation to electronic medical records. Manage practice email inboxes and workflow systems as directed. Undertake system searches and reports as requested. Photocopy, file and distribute documentation as required. Direct requests for Subject Access Requests SARs, insurance reports, solicitor requests, DVLA enquiries and other non-routine correspondence to the appropriate team member. Workflow Management Monitor and action allocated tasks within agreed timescales. Support the management of clinical and administrative workflows. Prioritise workload effectively while maintaining accuracy. Work flexibly to support service delivery during periods of high demand. Team Working Work collaboratively with GPs, nurses, healthcare assistants, administrative staff, Primary Care Network - PCN staff and external healthcare providers. Support colleagues and provide cover during periods of absence where required. Communicate effectively with patients, carers, colleagues and external agencies. Secondary Responsibilities The post holder may also be required to: Support quality improvement initiatives and practice audits. Assist with data collection for contractual and quality requirements, including QOF and enhanced services. Support public health campaigns through patient communication, appointment coordination and administration. Participate in practice meetings and team development activities. Assist with opening and closing procedures in accordance with practice rotas. Undertake any other reasonable duties consistent with the role and grade as requested by management. Safeguarding Responsibilities All staff have a responsibility to safeguard and promote the welfare of children and adults at risk. The post holder will: Undertake safeguarding training appropriate to the role. Recognise potential safeguarding concerns. Report concerns in line with practice safeguarding policies and procedures. Maintain awareness of safeguarding responsibilities within General Practice. Information Governance and Confidentiality The post holder will: Maintain strict confidentiality regarding patient, staff and practice information. Comply with UK GDPR, Data Protection Act 2018, NHS Confidentiality Code of Practice and all practice Information Governance policies. Ensure personal confidential data is handled securely and appropriately at all times. Report any actual or suspected data breaches immediately in accordance with practice procedures. Complete mandatory Information Governance training. Health and Safety The post holder will: Comply with the Health and Safety at Work Act and all practice policies. Maintain a safe working environment for patients, visitors and colleagues. Report accidents, incidents, hazards and near misses in accordance with practice procedures. Maintain clean, tidy and safe reception, office and waiting areas. Equality, Diversity and Inclusion The Practice is committed to promoting equality, diversity and inclusion and expects all staff to: Treat patients, colleagues and visitors with dignity and respect. Challenge discrimination where appropriate. Promote equality of access to services for all patients. Training and Development The post holder will: Complete all mandatory training requirements. Participate in annual appraisal and personal development reviews. Undertake additional training relevant to the role. Maintain competence in care navigation principles, digital systems and customer service skills.

NHS Jobs - Burton on Trent

from £12.75 an hour

PermanentFull time

Post: Receptionist / Care Navigator Responsible to: The General Practitioners in Partnership Under Supervision of:Reception Manager / Operations Manager Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Duties may be varied from time to time dependent on current and evolving practice workload and staffing levels. Job Responsibilities Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments asking patients to confirm their address when they make an appointment and take appropriate action when informed of any change of address. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Registration of new patients and temporary patients following practice policy. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits onto the duty doctor telephone list and when necessary contact the duty doctor with any late requests. Action repeat prescription requests in accordance with Practice guidelines and ensure that they are ready for collection or sent electronically to the pharmacy within 48 hours. Advise patients of relevant charges for private services, accept payment and issue receipts for same. Keep adequate records of petty cash transactions. Enter patient information on to the computer as required. Update name, address and telephone number changes promptly. Sort and distribute mail as per protocol. Photocopy as requested. Retrieve and re-file paper medical records as required. Maintain supplies of stationery available in reception area, purchase stamps and post mail. Make drinks for the doctors and other staff and participate in washing up rota. Leave working area tidy and ready for incoming colleagues. Handover/leave information regarding unsolved or urgent problems. Log off the computer at the end of each shift. Open up the premises at the start of the day, de-activate the alarm and make all necessary preparations to receive patients including restoring the telephone service, as required. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm is activated. Undertake any other additional duties appropriate to the post as requested by the Partners or the Reception Manager / Operations Manager. Health & safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control Policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards. Actively reporting health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role. Reporting potential risks identified. Demonstrate due regard for safeguarding and promoting the welfare of children. Production of performance and quality information To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc. To assist in the production of information for clinical audit. To undertake ad-hoc work related to the performance of the practice under the guidance of the Practice Manager. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication The post-holder should recognise the importance of effective communication within the team and will: Communicate effectively with other team members, patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

NHS Jobs - Leigh on Sea

£12.71 to £12.99 an hour

PermanentFull time

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

NHS Jobs - Surrey

£90,000 to £90,000 a year

PermanentFull time

Job Title: Director of Care Services Salary: c£90,000 per annum Hours: Full Time, 37.5 Contract Type: Permanent Location: Christophers Hospice Guildford and Shooting Star House Hampton Please do not press the 'apply now' button. This vacancy is being managed by our recruitment partner, Rachel Davies at Peridot Partners. To find out more about the role and submit an application, please contact Rachel on 07961 208037 or visit www.peridotpartners.co.uk for more details. About the role The Director of Care Services will provide knowledgeable, professional, and inspirational leadership to our care delivery teams. The role will ensure the provision and strategic development of our multidisciplinary care teams. The Director of Care Services will work alongside the Director of Clinical Assurance and Operations (who has a focus on quality, patient safety and governance), sharing accountability for the strategic leadership of the Care Directorate whilst bringing distinct expertise and focus to their respective portfolios. This model reflects the increasing complexity of childrens hospice care and enables dedicated executive leadership across service delivery, workforce, quality, patient safety, governance, safeguarding and organisational assurance. Together, both roles champion our commitment to providing outstanding care and support to children, young people and families whilst ensuring the organisation remains innovative, responsive and sustainable. About you We are looking for someone who has a clear passion and strong commitment to our mission and values and will support and challenge their team to do the same, ensuring the experiences and voices of the children and their families influence our service delivery and strategies. As a member of the Directors Team (DT), the Director of Care Services will also develop good working relationships within all areas of the hospice, including our Trustees, as well as with external stakeholders. Please see the attached job description for more information about this opportunity at Shooting Star Childrens Hospices. What we offer In return you will receive a competitive salary along with a range of benefits, which include: Pension scheme NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions Annual leave 27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years service Contractual benefits Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card Health and wellbeing Employee Assistance Programme Occupational Health Mindfulness sessions Mental Health First Aiders SafeguardingWe are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check. Equality, diversity and inclusion Shooting Star Childrens Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisations values: Professionalism, Respect, Integrity, Diversity and Excellence. We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Childrens Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer. This vacancy is being managed by our recruitment partner, Rachel Davies at Peridot Partners. To find out more about the role and submit an application, please contact Rachel on 07961 208037 or visit www.peridotpartners.co.uk for more details. Closing Date: 9 a.m. Monday 8th September 2026

NHS Jobs - Telford

from £12.71 an hour

PermanentFull time

Greet and assist patients and health care professionals in a friendly, and empathetic manner. Manage incoming telephone calls, ensuring prompt and courteous responses to patient queries. Book, cancel, and reschedule appointments efficiently using the clinical system. Care Navigate patients to the right appointment at the right time. Maintain patient confidentiality at all times. Provide accurate and relevant information. Encourage patients to use the online booking system to book appointments and make medication requests Respond to the needs of clinicians during surgery Liaise with other health care professionals

Akari Care Limited - Llanrwst

£14.05 to £15.09 an hour

PermanentFull time

***Please check the location before applying*** Are you already an experienced Senior Care Assistant or a Care Assistant looking to take the next step within your career? If so, we are looking for exactly the right type of people to be part of our supportive and inclusive community within our homes. Working alongside the care assistants, you will be responsible for delivering the highest quality levels of care to our residents. This includes observing, reviewing, and finalising care planning needs, assisting, and producing ideas for social activities and supporting the training and supervision of junior and new colleagues in an Akari value driven way. We look to our trusted care teams to create an environment where the atmosphere feels like our residents’ personal home, for them and their respective visiting family members, which suits all their individual needs. About you: A caring nature to give everyone a personal approach, Good communication and relationship building skills, Flexible and adaptable to changes at short notice, Warm, approachable, and engaging persona, Respect everyone, treating others as you would expect to be treated. What is in it for you: A competitive salary Employer Pension contribution of 3%, Recognition schemes and rewarding referral schemes, We offer Wage stream - a money management app that you access to a percentage of your pay as you earn it. Uniform provided and DBS check costs paid, 28 days annual leave (based on full-time hours, including Bank Holidays), Fully funded training and development, Support with personal development plans Whether you are an experienced carer or are starting a career in care, we are looking for colleagues who can make a difference for our residents within Akari Care. In case you had not guessed, our values are: Personalised Kind Caring Trusted Community If you share our values, then we would love to hear from you.

Akari Care Limited - Newcastle upon Tyne

£14.25 to £15.25 an hour

ContractPart time

***Please note this is a bank position*** Are you already an experienced Senior Care Assistant or a Care Assistant looking to take the next step within your career? If so, we are looking for exactly the right type of people to be part of our supportive and inclusive community within our homes. Working alongside the care assistants, you will be responsible for delivering the highest quality levels of care to our residents. This includes observing, reviewing, and finalising care planning needs, assisting, and producing ideas for social activities and supporting the training and supervision of junior and new colleagues in an Akari value driven way. We look to our trusted care teams to create an environment where the atmosphere feels like our residents’ personal home, for them and their respective visiting family members, which suits all their individual needs. About you: A caring nature to give everyone a personal approach, Good communication and relationship building skills, Flexible and adaptable to changes at short notice, Warm, approachable, and engaging persona, Respect everyone, treating others as you would expect to be treated. What is in it for you: A competitive salary Employer Pension contribution of 3%, Recognition schemes and rewarding referral schemes, We offer Wage stream - a money management app that you access to a percentage of your pay as you earn it. Uniform provided and DBS check costs paid, 28 days annual leave (based on full-time hours, including Bank Holidays), Fully funded training and development, Support with personal development plans Whether you are an experienced carer or are starting a career in care, we are looking for colleagues who can make a difference for our residents within Akari Care. In case you had not guessed, our values are: Personalised Kind Caring Trusted Community If you share our values, then we would love to hear from you.

NHS Jobs - Cardiff

from £12.71 an hour

PermanentFull time

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Harbour Healthcare Ltd

£12.72 to £12.72 an hour

PermanentPart time

🌟 Care Assistant – More Than a Job, It’s a Calling 🌟 Harbour Healthcare Barrington Lodge Care Home Location: Bishop Auckland DL14 6XX Pay: £12.72 per hour Hours: BANK days & night shifts 💙 Are you the kind of person who remembers how someone takes their tea? 💬 Do you believe a 5-minute chat can brighten someone’s whole day? 🚗 Can you bring compassion, reliability, and maybe a great playlist? If you said YES… we want to meet you. 👩‍⚕️ What You’ll Be Doing No two days are the same — and that’s the beauty of it. You’ll be: ✨ Supporting people with daily routines ✨ Helping with personal care (with dignity and respect) ✨ Preparing meals and sharing meaningful moments ✨ Providing companionship and emotional support ✨ Being the reason someone smiles today This isn’t just care work. It’s life-changing work. 🌈 What We’re Looking For You don’t need years of experience — you need the right heart. We’d love you to have: ✔️ Kindness that can’t be taught ✔️ Reliability and a strong sense of responsibility ✔️ Good communication skills ✔️ A willingness to learn (full training provided!) ✔️ A driving licence (if required for community role) Care experience is great — but not essential. We hire for attitude and train for skill. 🎁 What You’ll Get Because caring for others means we care for you too. 💷 Competitive pay 📚 Full paid training & development opportunities 🏆 Career progression pathways 💙 Supportive, friendly team culture 🎉 Staff recognition, rewards & appreciation events 🕒 Flexible shifts that fit around your life 🌍 Why Work in Care in 2026? In a world full of screens and automation, real human connection matters more than ever. Care assistants are everyday heroes — and the demand for compassionate professionals continues to grow. This is a career with purpose, stability, and heart. 🚀 Ready to Make a Difference? Apply today and start a role where every shift matters. Be someone’s reason to feel safe, valued and heard. #INDMP

KPI RECRUITING LTD

£16.50 to £16.50 an hour

On-siteTemporaryFull time

KPI Recruiting are on the look out for a Care Home Chef for our client based in Bognor Regis. As a Care Home Chef your working hours and days are: • 5 out of 7 days per week • Varied working hours The rate of pay as a Care Home Chef is: • £16.50 p/h The duties and responsibilities as a Care Home Chef are: • Plan, prepare, cook, and present balanced, nutritious meals for residents • Produce breakfast, lunch, dinner, and snacks in accordance with service schedules • Cater for special dietary requirements, including diabetic, vegetarian, vegan, allergy-sensitive, texture-modified, and therapeutic diets • Ensure meals are appealing, varied, and tailored to residents' preferences where possible • Monitor food quality and presentation standards at all times • Maintain the highest standards of food hygiene and cleanliness • Ensure compliance with Food Safety legislation, HACCP procedures, and Environmental Health requirements • Carry out and record daily temperature checks for food storage and cooking • Maintain accurate kitchen records and documentation • Ensure safe storage of food products and chemicals • Follow all company policies relating to health and safety, infection control, and safeguarding The ideal candidate for a Care Home Chef would require: • Previous experience as a Chef, Cook, or Catering Professional • Knowledge of food hygiene regulations and food safety standards • Experience preparing meals for large groups • Understanding of nutritional requirements for older people • Ability to cater for specialist dietary needs and allergies • Excellent organisational and time-management skills • Ability to work independently and under pressure If this role as a Care Home Chef is for you then APPLY NOW or contact our Team on 07528441722. INDHOS