Kier Group

PermanentFull time

We're looking for a Customer Care Manager to join our South West Water team based in Exeter. Location: Exeter - Hawthorne House - some working from home availableHours: 45 hours per week - some flexibility on start and end times available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. We are seeking a Customer Care Manager to lead customer service delivery across our South West Water contract. You will manage a team of Customer Liaison Officers, drive customer satisfaction, oversee complaints and escalations, develop strong client relationships and support continuous improvement initiatives. This is an excellent opportunity for a customer-focused leader who can influence stakeholders, analyse performance data and champion service excellence across the business. What will you be responsible for? As a Customer Care Manager, you'll be working within the South West Water team, supporting them in delivering excellent customer service across the contract. Your day to day will include: -Leading the delivery of excellent customer service and managing a team of Customer Liaison Officers -Handling customer complaints, compliments and escalations, ensuring timely resolution -Building strong relationships with clients, partners, and operational teams -Monitoring customer performance, satisfaction, and service delivery metrics -Producing reports and insights to support service improvements and representing the business at client meetings What are we looking for? This role of Customer Care Manager is great for you if: -You have strong customer service and stakeholder management skills with demonstrable experience leading and developing teams -You possess excellent communication and relationship-building abilities -You can manage complaints and resolve complex customer issues with strong organisational and problem-solving skills -You're confident analysing data and producing performance reports -You have a continuous improvement mindset with the ability to influence and engage operational teams and partners Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier.

Quantum Care

£12.96 to £13.96 an hour

On-sitePermanentFull time

Activity Care Assistant Contract: Full Time- Perm Hour: 30 hours per week Pay: £12.96 per hour weekdays & £13.96 per hour weekends Shift Times: 7.30am to 2.30pm/2.30pm to 9.30pm – Weekdays and alternative Weekends Location: Hailey Drive, Hailey Lane, Hoddesdon, SG13 7NY Quantum Care is a no‑for‑profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter. We are seeking an Activity Care Assistant to join our ‘Outstanding’ rated dementia specialist Care Home Belmont View in Hoddesdon. Belmont View is an award winning 85 bed residential home with beautiful maintained gardens, excellent facilities and exceptional quality care from a dedicated team committed to enriching resident’s lives. As an Activity Care Assistant, you will provide compassionate person-cantered care and support residents with respect and dignity to maintain independence. What You’ll Bring • Experience in a similar role is preferred. We provide full, high quality training and ongoing support. • You will be able to undertake all aspects of caring for older people with compassion and respect in order to meet the physical, emotional and social needs of our residents. • Our staff have access to first class induction training and ongoing learning and development opportunities including the opportunity to work towards industry recognised qualifications. • Our Homes operate on a 24/7, 365-day basis therefore you will need to be able to work shifts (including weekends, evenings and Bank Holidays). • You must be aged 18 years or over to apply for this job. • Must have good computer skills and organisational skills Your Day-to-Day Responsibilities • Plan, organise and deliver a variety of engaging activates and social events for residents • Utilise the resources and computer to plan and inform families on resident activities • Play a key role within our care team by delivering a lively, diverse programme of activities designed to stimulate, entertain and uplift our residents. • Use your communication skills, creativity and warm personality to build meaningful connections and create moments that truly enrich residents’ lives. • Bring enthusiasm, compassion and a positive energy to every day, helping to create a joyful and supportive atmosphere throughout the home. • Use your IT skills to produce newsletters for residents and the home, send email updates to relatives about activities and resident progress, and keep our social media pages—such as Facebook—updated and engaging. Why Join Quantum Care? We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you’ll receive: • Competitive salary with enhanced pay on weekends and Bank Holidays • Clear career development pathways and recognition of milestones • First‑class in‑house training from day one • Free Employee Assistance Programme offering 24/7 support • Company pension scheme (after 1 year of service) • Free DBS check and uniform • Access to retail discounts and exclusive offers • A supportive, values‑driven workplace where your contribution truly matters Terms and Conditions apply to all benefits This is a fantastic opportunity to join a well‑established organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time. An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check. #EAST

Quantum Care

£13.47 to £14.47 an hour

On-sitePermanentFull time

Night Care Assistant Contract: Part Time- Perm Hour: 25 hours per week Pay: £13.47 per hour weekdays & £14.47 per hour weekends Shift Times: 9.30pm to 7.30am – Weekdays and alternative Weekends Location: Desbrow Lane, Royston, SG8 7FR Quantum Care is a no‑for‑profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter. We are seeking a Night Care Assistant to join our welcoming team at Melwood Grange Care Home in Royston. A luxury, 73 bed purpose-built care home set in the Hertfordshire countryside, Melwood Grange offers exceptional care in stylish surroundings, with premium facilities including a cinema, café, hair and beauty salon, and beautifully landscaped gardens. As a Care Assistant, you will provide compassionate person-cantered care and support residents with respect and dignity to maintain independence. What You’ll Bring • You’ll be naturally compassionate and patient, it is not necessary to have previous experience of working in a similar care environment because as long as you have a positive attitude and good communication skills, our first-class training will do the rest. • You’ll be willing to undertake all aspects of care to meet the physical, emotional and social needs of our residents. • Training will be provided. • A willingness to be trained and to achieve Level 2 Diploma in Health and Social Care. • The ability to work shifts (including weekends and evenings). • You must be aged 18 years or over to apply for this job. Your Day-to-Day Responsibilities • Providing personal care and support, including assistance with washing, dressing, grooming and toileting, as well as assisting with meals, hydration and nutritional care. • Assisting residents with daily activities promoting independence • Building positive and professional relationships with residents, families and colleagues • Follow individual personalised care plans • Working as a part of a team to deliver high quality of person- centred care • Ensuring residents are safe and comfortable through the night. Why Join Quantum Care? We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you’ll receive: • Competitive salary with enhanced pay on weekends and Bank Holidays • Clear career development pathways and recognition of milestones • First‑class in‑house training from day one • Free Employee Assistance Programme offering 24/7 support • Company pension scheme (after 1 year of service) • Free DBS check and uniform • Access to retail discounts and exclusive offers • A supportive, values‑driven workplace where your contribution truly matters Terms and Conditions apply to all benefits This is a fantastic opportunity to join a well‑established organisation offering rewarding work, a strong sense of purpose and real opportunities for progression. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time. An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check. #EAST

Routes Healthcare

£15 to £15 an hour

On-siteContractFull time

Routes Healthcare does not offer sponsorship. Complex Care Assistant Location: Doncaster Pay Rate: £15.00 per hour (including holiday pay) Fully funded Enhanced DBS Shift Pattern Night Shifts • Tuesday, Wednesday & Thursday • 8:00 PM to 8:00 AM Day Shifts (School-Based Support) • Wednesday, Thursday & Friday • 7:45 AM to 4:00 PM guaranteed hours available after successful probation About the Role We are looking for an experienced care professional with a background in paediatric and complex care, who can provide safe, compassionate support while building a positive and trusting relationship with the client. Full specialist clinical training will be provided. The client has a range of clinical needs and communicates through behaviours rather than verbal communication. The successful candidate will play a vital role in supporting their health, safety, wellbeing, and daily routines while promoting a positive and engaging environment. About Me I attend school and I am working towards increasing the amount of time I spend in school. I enjoy using my iPad, chew toys, and a variety of sensory toys. I am active and enjoy going out and about with my family. I need carers who are supportive, responsive, and able to understand my individual needs. Experience working with children and supporting attendance in educational settings is important. How I Communicate • I would like you to understand and respond to my communication attempts. • I would like to be involved in decisions about my care as much as possible. • I benefit from staff communicating openly with both me and my parents to help meet my needs. • It can be difficult for me to reliably communicate when I am happy, sad, uncomfortable, or in pain, so I need carers who take the time to get to know me well. • I enjoy exploring the world around me and benefit from hearing new voices and meeting new people. • I would like ongoing support to develop my visual skills. • I have a variety of toys and sensory resources that can be used to support my development and engagement. • There are no known concerns with my hearing, so please talk to me during care activities, daily routines, and play sessions. What I Need From My Carers • A calm, patient, and engaging approach. • Experience supporting children with complex needs. • An understanding of non-verbal communication and behaviour-based communication. • Encouragement and support to attend and engage in school activities. • The ability to build positive relationships with me, my family, school staff, and healthcare professionals. • Consistent, person-centred support that promotes my wellbeing, development, and independence wherever possible. Key Responsibilities • Deliver person-centred care tailored to the client's individual needs • Support with jejunostomy tube feeding and management of a gastric drain • Monitor and care for a Port-a-Cath • Undertake blood glucose monitoring • Follow epilepsy and seizure management protocols • Follow sepsis protocols and escalate concerns appropriately • Provide full personal care, including continence support • Accurately document care provided and clinical observations • Build a trusting relationship and understand the client's communication through behaviours • Work collaboratively with family members, school staff, and healthcare professionals What We Offer Specialist clinical training and ongoing development Consistent shifts with the same client Clear career progression opportunities 24/7 clinical support Refer-a-friend bonus of up to £250 Requirements Essential • Minimum 6 months' UK care experience • Right to work in the UK (no sponsorship available) • Previous experience supporting children with complex healthcare needs • Experience working with non-verbal individuals and understanding communication through behaviour • Experience supporting individuals with epilepsy and behaviours that may challenge • Confident supporting tube feeding and following clinical care plans • Knowledge of seizure management and epilepsy protocols • Calm, patient, and playful approach to care • Adaptable and able to work effectively across both day and overnight shifts • Comfortable working within both home and school environments • Reliable, consistent, and committed to building positive relationships • Professional, compassionate, and person-centred approach to care Desirable • Experience with enteral feeding, gastric drains, or Port-a-Cath care • Experience supporting individuals with complex medical needs in home or educational settings • NVQ Level 2 or Level 3 in Health & Social Care Apply Today If you're passionate about making a difference and want to develop your clinical skills within complex care, we'd love to hear from you. Apply now and join Routes Healthcare in delivering exceptional care that truly changes lives.

Routes Healthcare

£14.24 to £15.17 an hour

On-siteContractFull time

Routes Healthcare does not offer sponsorship Female Complex Care Assistant Location: Newcastle - Westerhope Pay Rate: £14.24-£15.17 per hour (including holiday pay) + Fully funded Enhanced DBS and guaranteed hours available after successful probation Shifts : 12 h day 8 AM - 8 PM IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support. This role is advertised for female care assistants only as a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, to meet the specific care needs of our clients. About Us Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs. About the Role This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes. What You'll Be Doing: Specialist Complex Care: • Supporting clients with tracheostomy care, ventilation support, and respiratory needs • Managing complex medication regimens and clinical observations • Providing personal care with dignity and respect for clients with physical disabilities • Supporting clients with PEG feeding and nutritional management • Monitoring and responding to changes in client condition • Working closely with healthcare professionals and families Your Role: • Providing 1-2-1 care in the client's own home • Working solo or as part of a 2-person team on double-up care packages • Following detailed care plans created by our clinical team • Maintaining accurate care records and clinical documentation • Communicating effectively with clients, families, and the wider care team What Makes Complex Care Different: Unlike standard home care, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with: • Long-term ventilation and tracheostomy care • Neurological conditions requiring specialist positioning and care • Life-limiting conditions requiring palliative and end-of-life care • Complex physical disabilities requiring moving and handling expertise All focused on supporting each individual's lifestyle and well being while managing their clinical needs safely and effectively. We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too. Shift Patterns & Hours Complex care packages typically include: • Consistent shift patterns with the same client(s) • Range of shifts available Monday to Sunday (weekend availability required) • Day shifts or night shifts available • Shifts typically 12 hours depending on package • Shifts allocated based on business needs and your availability • Once committed to a shift, we need you to complete the full shift reliably Speak to the recruitment team to hear about our current packages and shift patterns. What We Offer Career Development: • Routes Academy programme with specialist complex care training • Clinical skills training including tracheostomy, ventilation, PEG feeding • Ongoing training and progression opportunities into senior complex care roles Support: • Dedicated clinical on-call team available 24/7 • Regular clinical supervision and competency assessments • Well being and mental health support • We don't use agency staff - you'll work alongside employed Routes care workers only Rewards: • £14.24-£15.17 per hour (includes holiday pay) • Staff referral scheme with generous incentives (up to £250 per referral) • Enhanced rates for specialist skills and night shifts What You Need Essential: • The right to work in the UK without needing employer support • At least 6 months paid care experience in the UK, ideally with complex care experience • Reliable, compassionate, and committed to delivering excellent clinical care • Willingness to complete specialist training in complex care skills Desirable: • Experience with tracheostomy care, ventilation, PEG feeding, or Brain injuries • NVQ Level 2 or 3 in Health and Social Care (We provide comprehensive training in complex care skills for candidates with the right attitude and care experience) Ready to Make a Difference? If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you. Apply today and speak to our friendly recruitment team about the complex care packages and training available. Routes Healthcare is committed to making lives better through exceptional complex care services.

Routes Healthcare

£14.24 to £14.24 an hour

On-siteContractFull time

Routes Healthcare does not offer sponsorship Female Complex Care Assistant Chester-le-Street £14.24 per hour (including holiday pay)+Fully funded Enhanced DBS and guaranteed hours available after successful probation Shifts : Part-time – 5h evening shifts 4 PM -9 PM + 6h Saturday day shift About the Role Routes Healthcare is seeking a Female Complex Care Assistant to provide 1-to-1 care in a client’s home. You will support individuals with learning disabilities challenging behaviour and complex health needs, helping them live safely, comfortably, and independently. Key Responsibilities • Deliver person-centred care with dignity and respect • Support medication and clinical observations • Assist with nutrition and epilepsy (training provided) • Follow individual care plans • Maintain accurate care records • Work closely with families and healthcare professionals What We Offer • specialist Clinical training • Consistent shifts with the same client • Clear career progression opportunities • 24/7 clinical support • Referral bonus up to £250 Requirements Essential • Minimum 6 months UK care experience • Right to work in the UK (no sponsorship) • experience with challenging behaviour and none verbal clients • Reliable, compassionate, and professional Desirable • Experience in complex care • NVQ Level 2 or 3 in Health & Social Care Important: This role is open to female applicants only (Genuine Occupational Requirement under the Equality Act 2010). Apply Today If you’re passionate about care and want to develop your clinical skills in complex care, apply now and join a team that makes a real difference.

Routes Healthcare

£14.24 to £15.78 an hour

On-siteContractFull time

Routes Healthcare does not offer sponsorship Female Complex Care Assistant Location: Middlesborough Pay Rate: £14.24 to 15.78 per hour (including holiday pay) + Fully funded Enhanced DBS and guaranteed hours available after successful probation Shifts - various shifts available part time full time IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support. This role is advertised for female care assistants only as a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, to meet the specific care needs of our clients. About Us Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs. About the Role This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes. What You'll Be Doing: Specialist Complex Care: • Supporting clients with tracheostomy care, ventilation support, and respiratory needs • Managing complex medication regimens and clinical observations • Providing personal care with dignity and respect for clients with physical disabilities • Supporting clients with PEG feeding and nutritional management • Monitoring and responding to changes in client condition • Working closely with healthcare professionals and families Your Role: • Providing 1-2-1 care in the client's own home • Working solo or as part of a 2-person team on double-up care packages • Following detailed care plans created by our clinical team • Maintaining accurate care records and clinical documentation • Communicating effectively with clients, families, and the wider care team What Makes Complex Care Different: Unlike standard home care, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with: • Long-term ventilation and tracheostomy care • Neurological conditions requiring specialist positioning and care • Life-limiting conditions requiring palliative and end-of-life care • Complex physical disabilities requiring moving and handling expertise All focused on supporting each individual's lifestyle and well being while managing their clinical needs safely and effectively. We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too. Shift Patterns & Hours Complex care packages typically include: • Consistent shift patterns with the same client(s) • Range of shifts available Monday to Sunday (weekend availability required) • Day shifts or night shifts available • Shifts typically 8-12 hours depending on package • we have longer 12 h shifts and shorter shifts • Shifts allocated based on business needs and your availability • Once committed to a shift, we need you to complete the full shift reliably Speak to the recruitment team to hear about our current packages and shift patterns. What We Offer Career Development: • Routes Academy programme with specialist complex care training • Clinical skills training including tracheostomy, ventilation, PEG feeding • Ongoing training and progression opportunities into senior complex care roles Support: • Dedicated clinical on-call team available 24/7 • Regular clinical supervision and competency assessments • Well being and mental health support • We don't use agency staff - you'll work alongside employed Routes care workers only Rewards: • £14.24 -15.78 per hour (includes holiday pay) • Staff referral scheme with generous incentives (up to £250 per referral) • Enhanced rates for specialist skills and night shifts What You Need Essential: • The right to work in the UK without needing employer support • driver with own car and full driving licence essential • At least 6 months paid care experience in the UK, ideally with complex care experience • Reliable, compassionate, and committed to delivering excellent clinical care • Willingness to complete specialist training in complex care skills Desirable: • Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills • NVQ Level 2 or 3 in Health and Social Care (We provide comprehensive training in complex care skills for candidates with the right attitude and care experience) Ready to Make a Difference? If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you. Apply today and speak to our friendly recruitment team about the complex care packages and training available. Routes Healthcare is committed to making lives better through exceptional complex care services.

Routes Healthcare

£14.24 to £14.24 an hour

On-siteContractFull time

Routes Healthcare does not offer sponsorship Female Complex Care Assistant Location: Willington Female Complex Care Assistant Location: Willington Pay Rate: £14.24 per hour (including holiday pay) +Fully funded Enhanced DBS and guaranteed hours available after successful probation Shift pattern 8:00 AM - 15:00 PM and nights 10 PM -8 AM About the Role Routes Healthcare is seeking a Female Complex Care Assistant to provide 1-to-1 care in a client’s home. You will support individuals with learning disabilities challenging behaviour and complex health needs, helping them live safely, comfortably, and independently. Key Responsibilities • Deliver person-centred care with dignity and respect • Support medication and clinical observations • Assist with nutrition and epilepsy (training provided) • Follow individual care plans • Maintain accurate care records • Work closely with families and healthcare professionals What We Offer • specialist Clinical training • Consistent shifts with the same client • Clear career progression opportunities • 24/7 clinical support • Referral bonus up to £250 Requirements Essential • Minimum 6 months UK care experience • Right to work in the UK ( no sponsorship) • experience with challenging behaviour and nonverbal clients • Reliable, compassionate, and professional Desirable • Experience in complex care • NVQ Level 2 or 3 in Health & Social Care Important: This role is open to female applicants only (Genuine Occupational Requirement under the Equality Act 2010). Apply Today If you’re passionate about care and want to develop your clinical skills in complex care, apply now and join a team that makes a real difference.

NHS Jobs - Crawley

£39,959 to £48,117 a year

PermanentFull time

Qualifications Essential criteria Registered with governing body Completion of Mentorship Course/ENB equivalent Evidence of continuous professional development Knowledge and Experience Essential criteria Experience of working alongside people with complex health problems Experience of supervising staff Experience of prioritising a range of needs Experience of providing a range of clinical interventions to patients with a variety of health problems Experience of working consultatively with professionals Experience of conducting clinical assessments including risk assessments Experience of partnership working within and across various statutory and non-statutory teams and agencies Experience of working within the CPA process Understanding of clinical governance Knowledge of impact physical health has on mental health Working knowledge of Mental Health Act Please apply using the link in this advert

NHS Jobs - Crawley

£39,959 to £48,117 a year

PermanentFull time

Qualifications Essential criteria Registered with governing body Completion of Mentorship Course/ENB equivalent Evidence of continuous professional development Knowledge and Experience Essential criteria Experience of working alongside people with complex health problems Experience of supervising staff Experience of prioritising a range of needs Experience of providing a range of clinical interventions to patients with a variety of health problems Experience of working consultatively with professionals Experience of conducting clinical assessments including risk assessments Experience of partnership working within and across various statutory and non-statutory teams and agencies Experience of working within the CPA process Understanding of clinical governance Knowledge of impact physical health has on mental health Working knowledge of Mental Health Act