City and County Healthcare Group Ltd - Prestatyn

£14 to £14.50 an hour

On-sitePermanentPart time

Location: Prestatyn, UK Pay Rate: £14 per hour (day) | £14.50 per hour (Night) Shifts Available: Days (08:00-20:00) and Nights (20:00-08:00) available Access to a vehicle is required due to the geographical location of the role. his is an excellent opportunity to enhance your current skill base and join us as a Complex Care Assistant. You will have full training and clinical support to develop and improve skills in various complex areas such as tracheotomy, ventilation, seizure management, stoma care, and so much more!

Vacancy Filler - Castle Lodge Care Home Mere, Warminster, Wiltshire

£12.71 to £12.71 an hour

PermanentFull time

Care Assistant -Days - Required for Our Brand New Care Home Castle Lodge Care Home , Mere, Part of The Country Court Family We are no longer accepting applications for sponsorshipHours: Days 33/44 Hours per week available, working weekends on rota Our brand-new care home located is in Mere. The dedicated team offer round the clock support, making life enjoyable and comfortable for the residents. Our beautiful home will offer residential and specialist dementia care in a peaceful setting, providing a safe, secure and rewarding lifestyle for those with a variety of needs.JOINING THE COUNTRY COURT CARE FAMILYCountry Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE CARE ASSISTANT ROLEWithin the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:Helping our residents with personal support and careAiding their emotional well-being and social needsSupporting residents at meals timeInteracting with our residents on a personal levelMaintaining and developing the residents care plan to ensure their needs are metABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.Be no stranger to working long shiftsHave good written & verbal communication skillsAble to engage well with the residents and their familiesHave an understanding of people with Dementia.Experience as a Care Assistant is preferred but not essentialHave an NVQ Level 2 in Health & Social care or be willing to work towards this.IN RETURNYou’ll be joining our family-run business and alongside pension contributions and annual leave, we offer:Annual pay reviews.A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*Recommend a Friend bonus scheme*Access to the Blue Light Discount CardAnnual Staff Awards Programme, celebrating outstanding contributions across all our Homes*Subject to Terms and ConditionsClick the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you. PLEASE NOTE:All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship. You may have experience asCare Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Vacancy Filler - Castle Lodge Care Home Mere, Warminster, Wiltshire

£12.71 to £12.71 an hour

PermanentFull time

Care Assistant -Nights- Required for Our Brand New Care Home Castle Lodge Care Home , Mere, Part of The Country Court Family We are no longer accepting applications for sponsorshipHours: Nights 33/44 Hours per week available, working weekends on rota Our brand-new care home located is in Mere. The dedicated team offer round the clock support, making life enjoyable and comfortable for the residents. Our beautiful home will offer residential and specialist dementia care in a peaceful setting, providing a safe, secure and rewarding lifestyle for those with a variety of needs.JOINING THE COUNTRY COURT CARE FAMILYCountry Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE CARE ASSISTANT ROLEWithin the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:Helping our residents with personal support and careAiding their emotional well-being and social needsSupporting residents at meals timeInteracting with our residents on a personal levelMaintaining and developing the residents care plan to ensure their needs are metABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.Be no stranger to working long shiftsHave good written & verbal communication skillsAble to engage well with the residents and their familiesHave an understanding of people with Dementia.Experience as a Care Assistant is preferred but not essentialHave an NVQ Level 2 in Health & Social care or be willing to work towards this.IN RETURNYou’ll be joining our family-run business and alongside pension contributions and annual leave, we offer:Annual pay reviews.A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*Recommend a Friend bonus scheme*Access to the Blue Light Discount CardAnnual Staff Awards Programme, celebrating outstanding contributions across all our Homes*Subject to Terms and ConditionsClick the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you. PLEASE NOTE:All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship. You may have experience asCare Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

NHS Jobs - Chester le Street

PermanentFull time

Job title Administrator/Care Coordinator Line manager Zoe Percival Assistant Practice Manager Accountable to Helen King Practice Manager Hours per week Up to 30 hours Job summary To provide high-quality administrative support to the practice, ensuring that patient records are accurately maintained and clinical information is processed efficiently. The post holder will undertake a range of administrative duties including clinical coding, record summarising, processing screening results, managing clinical correspondence and supporting data quality initiatives. The role will also include elements of care coordination, supporting patients to access appropriate services. Mission statement To serve our patients Generic responsibilities All staff at Great Lumley Surgery have a duty to conform to the following: Equality, Diversity and Inclusion A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness; it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety. The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the: Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 Coronavirus Act 2020 Other statutory legislation which may be brought to the post holders attention. Confidentiality The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality. It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service. Quality and Continuous Improvement (CI) To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care. Great Lumley Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews. Induction At Great Lumley Surgery, you willl be required to complete the induction programme and the practice management team will support you throughout the process. Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed by Practice Manager. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate The post holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning. Collaborative working All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team. Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed. Managing information All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information. Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit processes. Service delivery Staff will be given detailed information during the induction process regarding policy and procedure. The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to. Security The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared. Professional conduct All staff are required to dress appropriately for their role. Leave All personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take 5 weeks leave each year (pro rata) and should be encouraged to take all their leave entitlement. Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked. Primary key responsibilities The following are the core responsibilities of the administrator / care coordinator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: To code clinical information in line with the practice document management policy. Distributing clinical documents to clinical staff. Processing and distributing incoming correspondence. To maintain the computer clinical system in an accurate and secure manner. Summarise medical records and code the information into the practice clinical system (emis) Process changes to patient registration, deduction of record and new patient registrations. Monitor workflow manager. General administration within the department as required and directed by the management team. Maintain a clean, tidy, effective working area at all times. Administrative support to the practice to help it achieve its targets and requirements. Accurate and precise note taking throughout practice meetings and follow up actions as needed. Any other tasks allocated by the practice management team. Acting as a point of contact for patients, families and carers. Proactively identifying patients who would benefit from personalised care and care planning. Helping patients to navigate services, access appointments and understand their care plans. Maintaining accurate records and contributing to service evaluation and improvement.

Penderels Trust - Coventry, West Midlands

from £14.10 an hour

On-sitePermanentPart time

Job Reference: COV15807CC3 Location: Coventry, CV4, West Midlands Interested in working Social Care? Read on to see how you can get involved. About the Employer: Disabled mum to a baby boy. Employer Disability and Health Conditions: • Mobility / Physical • Invisible • Functional Neurological Disorder. Cognitive difficulties. Non- Epileptic Attacks The employer's hobbies and interests: • Cooking • Going out with my son • Gaming technology Other relevant information: • The individual has allergies. Penicillin, Kiwi, Wool, Orange. • The individual keeps pets in the home: Indoor cat. About the Role: Duties and Responsibilities: • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt with cooking/meal preparation and eating meals/drinks. • Assist with household chores and general homemaking. • Support and/or prompt to attend appointments as necessary, e.g. hospital/doctors. • Support with food shopping. • Support the individual to look after/care for pets. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. • Support with managing paperwork & correspondence. • To support mainly with personal care. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement: Car driver and car owner – must have business insurance. Required Skills: • Be honest, reliable, trustworthy and punctual. • Maintain confidentiality and respect privacy, including the prohibited use of social media in relation to the job role. • To be able to work on own initiative. • To be able to follow instructions accurately. • Be patient, supportive and caring. • Have good listening skills and be able to provide non-judgemental emotional support. • Be empathetic. • Previous caring experience is not essential, however you should have a genuine interest in supporting people with a disability/illness to achieve their goals. • Be able to work flexibly, adapting to the employers needs on a daily basis. • Flexibility would be an advantage as the hours may be variable. • Be self-motivated with a willingness to get involved. • Have a lively personality. When you are Required: Dates and times are flexible and can be discussed at interview.

Vacancy Filler - Abbey Grange Nursing Home, Cammell Road Sheffield

£12.71 to £12.71 an hour

PermanentFull time

Care Assistant Days- Required at Abbey Grange Nursing Home in Sheffield, part of the Country Court FamilyWe are no longer accepting applications for sponsorship.Hours: Days 33 Hours per week available, working weekends on rota Abbey Grange is one of the most respected nursing homes in Sheffield and is led by the Manager, and the highly trained & compassionate team. The home offers specialised residential, dementia & nursing care, with a warm family atmosphere.JOINING THE COUNTRY COURT CARE FAMILYCountry Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE CARE ASSISTANT ROLEWithin the Care Assistant role, you can really make a difference to our residents’ lives. Your responsibilities will include:Helping our residents with personal support and careAiding their emotional well-being and social needsSupporting residents at meals timeInteracting with our residents on a personal levelMaintaining and developing the residents care plan to ensure their needs are metABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents, so we would love to hear from those who really do want to make a difference to people’s lives.Be no stranger to working long shiftsHave good written & verbal communication skillsAble to engage well with the residents and their familiesHave an understanding of people with Dementia.Experience as a Care Assistant is preferred but not essentialHave an NVQ Level 2 in Health & Social care or be willing to work towards this.IN RETURNYou’ll be joining our family-run business and alongside pension contributions and annual leave, we offer:Annual pay reviews.A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*Recommend a Friend bonus scheme*Access to the Blue Light Discount CardAnnual Staff Awards Programme, celebrating outstanding contributions across all our Homes*Subject to Terms and ConditionsClick the Apply Button Now! -If the Care Assistant sounds like a job for you, we would like to hear from you. PLEASE NOTE:All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship. You may have experience asCare Assistant, dementia, Alzheimer’s, older people, senior care assistant, Support staff, Social Care Worker jobs, Community Care Worker, Residential Care Worker, NHS Support Worker.

Penderels Trust - South Kesteven, Lincolnshire

from £15 an hour

On-sitePermanentPart time

Interested in working in social care? Read on to find out how you can get involved. To apply, follow the link provided and fill out an application form or forward your application or CV to parecruitment@penderelstrust.org.uk (Please include the job reference number: LIN17278TP3 to your email if submitting via email). Please note that by submitting your CV you are confirming that you have read and understand the terms of the privacy policy. (http://penderelstrust.org.uk/paPrivacy.php) About the Employer I am looking for a caring and reliable Personal Assistant to support my child within the family home and eventually out in the community. This role would suit someone who is patient, energetic, calm under pressure, and genuinely passionate about supporting children with additional needs to thrive. A consistent approach is very important, as time will be needed initially to build trust and develop a positive bond. Currently the role is funded for 5 hours per week, usually worked flexibly during the weekends, with additional flexibility during school holidays. As my son is home educated, there may also be opportunities for weekday support over time. My son is autistic, non-verbal, highly sensory seeking, and requires close supervision at all times to maintain safety due to risks including climbing, pica and choking. The role includes: Supporting with personal care Providing continuous supervision to maintain safety Supporting communication and interaction through play and engagement Engaging in sensory play, outings, and motivating activities both at home and in the community Encouraging independence, emotional regulation, and social interaction Following therapeutic approaches and routines already established within the home Creating a calm, positive, and trusting environment He enjoys sensory activities, movement, outdoor activities, music, water play, and interactive play. I am looking for someone who is: Caring, patient, reliable, and understanding. Calm and proactive in their approach. Willing to learn communication and therapeutic strategies. Physically active and able to safely support an energetic child. Able to build a trusting relationship over time. Experienced in supporting children or young people with additional needs (preferred but not essential) Training will be provided for the right person. An enhanced DBS check is required for this role and will be paid for by the employer. Employer Disability and Health Conditions: • Cognitive / Learning • Autistic, non-verbal, highly sensory seeking The employer's hobbies and interests: • Sensory activities and outdoor activities • Movement and music • Water play and interactive play Other relevant information: • The individual has allergies. to certain types of medicine. About the Role Duties and Responsibilities: • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered).

Penderels Trust - Sunderland

from £14.60 an hour

On-sitePermanentPart time

Job Reference: SUN17182MB6 Location: Sunderland SR3, North East About the Employer: About the employer I am both the employer and mother of my son who has been allocated direct payments to enable him to access social opportunities. My son is diagnosed with ASD (Autism Spectrum Disorder), a severe learning disability, Idiopathic, Hydronephrotic Right Kidney Dilated Collection System on both sides, Right Convergent Squint and amblyopia. My son can communicate but this is extremely limited due to his understanding and how he picks up and processes what others say. He is familiar with PEC cards and requires a great deal of preparation in advance of any activity. Regular prompts and repetition when giving information or instructions are necessary, so he is able to understand what is required of him or where he will be going. My son has a very limited diet and is particular about what he will and won’t eat, so meals and snacks will be planned. We are seeking to recruit an experienced PA who has knowledge and understanding of the traits associated with his disabilities. Someone with a calm nature who can be firm, have good clear communication skills, as. consistency is essential when supporting him. I am looking to recruit a Personal Assistant to assist in the provision of 1-1 support, to meet my son’s assessed needs by Together for Children, providing him with the opportunity to access social activities in the community with someone other than a family member and provide us a break from our caring role. My son is extremely vulnerable and requires prompt and support with his personal care: toileting and dressing if the activity is going swimming. My son is extremely sensory led. He has been known to self-harm or hurt himself when triggered by something he is unable to control. His behaviour is unpredictable and there is no noticeable build up or warning signs for the times this may occur, so the PA must always be vigilant. The PA will be required to support and assist in managing the behaviours he displays. My son is physically active and enjoys the outdoors, he likes long walks, seeing pylons, going to trampoline parks, soft plays if accessible to him and really enjoy swimming. Summary of duties I am looking for a personal assistant to provide my son with the opportunity of independence, expand his social support network and enable him to access social opportunities with someone other than a family member The PA will be required to support him when out and always provide close supervision to keep him and those around him safe. Careful planning of activities in advance and preparation is required, so he understands where he will be going and what he might be doing. Activities may include: • Going out for walks • Going to the beach • Going to Penshaw Monument • Going swimming • Going to trampoline parks • Providing personal care Employer Disability and Health Conditions • Vision • Cognitive / Learning • Mental Health • Invisible ASD (Autism Spectrum Disorder), a severe learning disability, Idiopathic, Hydronephrotic Right Kidney Dilated Collection System on both sides, Right Convergent Squint and amblyopia Other relevant information About the Role Duties and Responsibilities • Support and/or prompt with personal care. This may include toileting, showering/bathing, getting in and out of bed, getting dressed. • Support and/or prompt the individual to access sporting and leisure activities. • Assist and encourage socialisation, participating in activities. • Promote and encourage friendships and independence. • Develop a good and trusting one to one working relationship. The individuals needs may vary from day to day and your tasks may reflect this. You could be required to perform other duties as reasonably required. You have a responsibility as an employee to report all accidents to the employer immediately. You have a duty to report defects and / or hazards which may give rise to an accident. You are to ensure the safety of the individual at all times. Due to the nature of the work for which you are applying, this post is subject to a satisfactory DBS disclosure (costs will be covered). Transport Requirement Car driver and car owner – must have business insurance.

Greystone House Residential Care Home Ltd - Carlisle, Cumbria

from £13.45 an hour

On-sitePermanentPart time

We are looking for a BANK CARE ASSISTANT to join our team; Greystone House is a friendly family ran residential care home, providing care and support for 23 residents with enduring mental health problems. You will be providing relief cover for holidays and sickness, our shift pattern is as follows: Morning shift- 7:30am to 2:30pm Back shift- 2:30pm to 9:30pm Night shift- 9:30pm to 7:30am Shifts may include weekdays and weekends Purpose of Position To share with other staff in meeting the personal care needs of residents in a way that respects the dignity of the individual and promotes independence, and to help in the general day-to-day activities of the home. Care provided by care assistants is expected to include care that would reasonably be given by members of the service user’s own family and is not expected to include tasks that would normally be expected to be undertaken by a trained nurse. Key Responsibilities Providing support with personal care, including washing and dressing, and continence care Administering medication Spending time with residents to promote and share in activities and interests Serving meals and refreshments, and providing support as required Light domestic duties, including laundry Following care plans to provide the highest possible standards of personalised care, and recording care provided.

National Autistic Society - Hybrid

PermanentFull time

Package Description: The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role. Join Us as a Supporter Care Manager The National Autistic Society helps create a world that works for autistic people and within National Programmes we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Supporter Care Manager within the Fundraising Operations Team. If you share our values and want to make a difference, we’d love to hear from you. Visit our website to find out more about who we are:  https://www.autism.org.uk/ About the Team The Fundraising Operations Team plays a vital role in supporting the National Autistic Society's fundraising activities and supporter engagement. Working closely with fundraising, data services and operational teams, we ensure supporters, donors and members receive an excellent experience while maintaining the highest standards of compliance, governance and operational effectiveness. The team champions a supporter-focused culture and continuously seeks opportunities to improve supporter journeys, engagement and retention. About the Role We are looking for an experienced and proactive Supporter Care Manager to lead our Supporter Care function and deliver an exceptional supporter experience. You will oversee the day-to-day operation of the Supporter Care team, ensuring supporters, donors, members and enquirers receive high-quality and timely responses across all interactions. You will also provide strategic leadership on fundraising compliance, supporter experience and continuous improvement, helping to strengthen supporter relationships, maximise engagement and support long-term income generation. What You’ll Do Lead and develop the Supporter Care team, ensuring high performance and excellent service delivery. Champion a supporter-centred approach, using feedback and insight to improve supporter journeys and engagement. Oversee fundraising compliance activities, ensuring adherence to fundraising regulations, GDPR and internal policies. Manage supporter feedback and complaints, including regulatory reporting requirements. What We’re Looking For Experience leading supporter care, customer service or contact centre operations. Proven experience managing and developing teams and improving operational processes. Knowledge of fundraising regulations, the Code of Fundraising Practice and UK GDPR requirements. Strong leadership, stakeholder management and communication skills. Click here for the Job Description This advert is for a Permanent, Full Time position at 35 hours per week. Occasional flexibility may be required to support organisational priorities. This role is Hybrid. We are flexible regarding work location and support hybrid working arrangements. The role is primarily office and home based with occasional travel for meetings, training and events as required. What we can offer you Pension – Auto-enrolled pension scheme. Annual Leave – 33 days (including public holidays). You can buy or sell leave each year. Training – Great induction and training, including autism training. Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple). Healthcare – Cash plan for permanent staff. Life Assurance – 2x your base salary. Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension. Support – 24-hour Employee Assistance Programme and counselling. Mindfulness – Free Headspace app for you and up to 3 family/friends. Blue Light Card – Eligibility for discounts. About our application process You will be required to upload your CV. If you are providing a supporting statement, please consider the following: Look at the job description and person specification. Tell us how your skills and experience match the role. Give examples if you can. We might close this job advert early if we get lots of suitable applications. To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role. Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people. We are an equal opportunities employer and part of the Disability Confident Employer scheme. Important Information Agencies need not apply. Please note the National Autistic Society are unable to provide sponsorship for Visas. The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.