Complex Case Management Practitioner
NHS Jobs - Surrey
£39,959 to £48,117 a year
PermanentFull time
Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals. Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed. To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.
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Operations Manager (Quality & Governance)
NHS Jobs - Maidenhead
£32,000 to £36,000 a year
PermanentFull time
The following are the core responsibilities of the Operations Manager (Quality & Governance) in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Quality and Governance Coordinate the practice's quality and governance framework. Support the Practice Business Manager and clinical leads in maintaining effective clinical and operational governance. Coordinate governance meetings, action plans and follow-up actions as required, maintaining appropriate records of governance activity and actions. Support the identification and implementation of quality improvement initiatives. Coordinate relevant practice audits and monitor outcomes. Provide appropriate quality and governance reports. CQC and Regulatory Compliance Implement and maintain effective systems to ensure compliance with CQC regulations and standards. Ensure appropriate evidence is maintained to demonstrate compliance with CQC requirements. Coordinate the review of policies and procedures to ensure they reflect current legislation and regulatory standards. Identify areas of regulatory risk and coordinate appropriate remedial action. Premises, Buildings and Estates Have operational responsibility for the practice premises, buildings and estate. Ensure the practice environment is safe, secure, clean, well maintained and fit for purpose. Coordinate planned and reactive maintenance. Manage relationships with premises-related contractors and service providers. Manage or oversee contracts including cleaning, gardening, waste management, window cleaning and other facilities services. Monitor contractor performance and address service issues. Maintain appropriate premises, maintenance and compliance records. Identify premises-related risks and coordinate appropriate action. Health and Safety Coordinate the practice's health and safety arrangements. Ensure appropriate health and safety policies, procedures and risk assessments are maintained. Monitor compliance with health and safety requirements. Provide guidance to staff regarding health and safety responsibilities. Ensure appropriate arrangements are in place for workplace safety and emergency procedures. Fire Safety and Emergency Preparedness Coordinate the practice's fire safety arrangements. Ensure fire risk assessments are maintained and recommendations acted upon. Maintain appropriate evacuation procedures and emergency documentation. Coordinate fire drills and monitor outcomes. Ensure staff are aware of emergency procedures. Coordinate actions arising from fire safety inspections. Policies, Procedures and Clinical Templates Maintain an effective system for reviewing and updating practice policies and procedures. Ensure policies reflect current legislation, regulatory requirements and recognised good practice. Coordinate policy reviews with appropriate clinical and operational leads. Maintain a central schedule of policies, review dates and approval status. Ensure staff are informed of relevant policy changes. Monitor implementation of key policies and procedures. Contracts, Suppliers and Services Manage or coordinate practice contracts relating to premises, estates, facilities and operational services. Maintain a schedule of key contracts and renewal dates. Monitor contractor and supplier performance. Ensure appropriate checks and documentation are completed for contractors. Identify contractual or service issues and escalate significant concerns. Support procurement and contract review activity. Ensure quality, compliance and value are considered when reviewing services. Quality Improvement, Audit and QOF Coordinate practice-wide audit and quality improvement activity. Support clinical and administrative teams in identifying opportunities for improvement. Maintain records of audits, findings, recommendations and completed actions. Monitor implementation and effectiveness of improvement plans. Contribute to the practice development plan. Provide appropriate reports and assurance information to the management team. Use clinical system searches, audits and data to support performance monitoring and quality improvement. Staff Leadership and Management Provide leadership and direction to staff within the Secretarial Team and support the Administration Team Lead with the Administration Team. Line manage designated staff and undertake recruitment, induction, supervision, appraisal and development responsibilities as required. Ensure staff are appropriately trained and maintain mandatory training requirements. Identify and deliver team training where required. Develop and support staff development plans. Promote a positive, inclusive and patient-focused working environment. Address performance, attendance, conduct and development issues in accordance with practice policies. Maintain an appropriate overview of staff welfare. Support the Senior Receptionist with team rota planning and cover plans. Patient Complaints, Concerns, Compliments and Feedback Coordinate the operational aspects of the practice complaints process in conjunction with the Management team. Provide appropriate initial guidance to patients wishing to raise concerns or make a complaint. Ensure all relevant staff understand and follow the complaints procedure. Monitor complaints, concerns and patient feedback to identify recurring themes collating data for an annual review for presentation to staff. Support the management team in implementing improvements arising from complaints and feedback. Ensure complaints and concerns are appropriately recorded, monitored and escalated. Practice Communications, Marketing and Online Presence Act as the focal point for the practice website and social media channels, ensuring information remains accurate and current. Promote effective communication of practice information to patients and staff. Encourage appropriate use of patient online services. Support appropriate marketing of the practice to maintain a stable and sustainable patient population.
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People Operations Manager - Racing
Sodexo Ltd - Ascot
£43,000 to £45,000 a year
PermanentFull time
Job Description Royal Ascot, High Street, Ascot, SL5 7JX with travel to off-site events Up to £44,000pa + up to 10% performance bonus and excellent benefits 40 Hours Mon-Fri with requirements to support Weekend Racedays & Events Perks: Raceday Tickets Job Introduction Ready to lead the people operation behind some of the UK’s most prestigious racedays and events? Ascot Racecourseis looking for a proactive, commercially minded and highly organised People Operations Manager to lead the team responsible for planning and coordinating its large-scale casual workforce. This is a fantastic opportunity to join Sodexo Live! and play a key role in ensuring the right people are in the right roles at the right time. You’ll oversee labour planning, forecasting, payroll and workforce deployment across Ascot’s core business, including supporting the engagement of approximately 3,500 casual workers during Royal Ascot. If you enjoy combining people leadership with data, systems and commercial decision-making, this role offers plenty of variety and responsibility. You’ll work closely with operational teams, agency partners and key stakeholders to build a strong pipeline of skilled casual workers, manage labour costs and help deliver outstanding guest experiences at one of the world’s most iconic racecourses. What You'll Do: Lead workforce planning and staffing delivery across Ascot Racecourse’s core, raceday and hospitality operations. Produce accurate labour forecasts and work with operational leaders to ensure staffing plans align with anticipated revenue, service requirements and agreed budgets. Lead, coach and develop the People Operations team, ensuring they deliver an efficient, responsive and commercially focused staffing service. Oversee payroll administration, timesheet authorisation, wage reporting and labour data, ensuring all information is accurate and submitted on time. Build and maintain a strong pipeline of skilled casual workers, supporting effective onboarding, engagement, development, retention and succession planning. Develop strong working relationships with operational teams, the client, staffing agencies and key suppliers, ensuring agreed service levels and workforce requirements are achieved. Monitor labour performance, staffing KPIs and people-related budgets, identifying potential overspends or operational risks and taking appropriate action. Drive continuous improvement across people operations by strengthening processes, using workforce technology effectively and ensuring compliance with employment legislation, company policies and health and safety requirements. What You Bring: The ideal candidate will have: Previous experience in people operations, workforce planning, event staffing or operational management within a fast-paced, service-led environment. Experience managing large or complex workforces, ideally including casual, temporary or agency workers. Strong financial and commercial awareness, with the ability to produce labour forecasts, monitor wage costs and manage staffing budgets. Proven leadership experience, with the ability to coach, motivate and develop a high-performing team. Excellent organisational skills, with meticulous attention to detail and the ability to manage competing priorities under pressure. Confidence using workforce management, time and attendance or scheduling systems; experience using Humanforce would be advantageous. Strong Microsoft Office skills, particularly Excel, alongside the ability to interpret workforce data and produce accurate reports. Excellent communication and relationship-building skills, with the confidence to work effectively with operational leaders, clients, agencies and suppliers. A good understanding of HR policies, employment legislation, payroll processes and workforce compliance. A flexible approach to working hours, including availability for weekends, racedays and peak event periods. A CIPD qualification, previous experience within hospitality or events, and a full UK driving licence would be desirable. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools. Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied. Ready to be part of something greater? Apply today!Career progression for the caring profession. Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications. About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. Click here to read more about what we do to promote an inclusive culture.
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Operations Manager (Patient Services)
NHS Jobs - Maidenhead
£32,000 to £36,000 a year
PermanentFull time
The following are the core responsibilities of the Operations Manager (Patient Services) in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Patient Services and Patient Experience Have operational responsibility for the delivery of patient-facing and patient-related administrative services. Ensure patients receive a professional, responsive, inclusive and patient-centred service. Oversee the patient journey through the practice and identify opportunities to improve access, communication and experience. Develop and implement effective systems for managing patient enquiries, requests and administrative processes. Monitor patient feedback and identify trends, concerns and opportunities for service improvement. Work with clinical and administrative leads to resolve recurring patient-service issues. Promote a culture in which patient experience and service quality are central to operational decision-making. Promote and support appropriate use of online and digital patient services. Access and Appointment Management Work with clinical and administrative teams to ensure appointment capacity is effectively utilised. Monitor appointment demand, capacity and availability and identify areas requiring improvement. Oversee the management of Did Not Attend (DNA) appointments and associated data. Identify trends in DNAs and implement appropriate administrative responses. Patient Complaints, Concerns, Compliments and Feedback Coordinate the operational aspects of the practice complaints process in conjunction with the Management team. Provide appropriate initial guidance to patients wishing to raise concerns or make a complaint. Ensure all relevant staff understand and follow the complaints procedure. Monitor complaints, concerns and patient feedback to identify recurring themes. Support the management team in implementing improvements arising from complaints and feedback. Ensure complaints and concerns are appropriately recorded, monitored and escalated. Regular review of the Friends & Family Test (FFT) with reporting to staff with theme and trend analysis and to regulatory bodies. Support the development of patient specific and Practice surveys for regular feedback Review of the annual national patient survey results Patient Communications and Engagement Act as a key operational point of contact for patient-service matters. Oversee patient-facing information and communications, ensuring they are accurate, accessible and consistent. Support the management and updating of the practice website and other patient communication channels. Develop a patient newsletter with key information for sharing in conjunction with the Practice Business Manager and PPG. Promote appropriate use of patient online services. Ensure changes to services, access arrangements and practice procedures are communicated effectively to patients. Support initiatives designed to improve patient engagement. Staff Leadership and Management Provide leadership and direction to staff within the Patient Services (including Senior Receptionist) and Prescriptions Teams. Line manage designated staff and undertake recruitment, induction, supervision, appraisal and development responsibilities as required. Ensure staff are appropriately trained and maintain mandatory training requirements. Identify and deliver team training where required. Develop and support staff development plans. Develop a staff newsletter with key information in conjunction with the Practice Business Manager. Promote a positive, inclusive and patient-focused working environment. Address performance, attendance, conduct and development issues in accordance with practice policies. Maintain an appropriate overview of staff welfare. Support the Senior Receptionist with team rota planning and cover plans. Ensure regular team meetings take place with the associated meeting paperwork Patient-Service Policies and Procedures Review, develop and implement policies and procedures relating to patient services. Ensure patient-facing processes comply with relevant legislation, regulatory requirements and practice policies. Develop standard operating procedures where required. Regularly review patient pathways to ensure they remain effective. Ensure staff are informed of and implement changes to relevant procedures. Quality, Governance and Compliance Support the Management team in maintaining effective governance arrangements including arrangement of and associated paperwork for regular meetings. Ensure patient-service processes comply with relevant CQC requirements and practice standards. Contribute to risk assessments, audits, quality improvement activity and practice development planning. Identify and escalate operational risks relating to patient services. Ensure confidentiality, information governance and data protection requirements are maintained. Maintain awareness of and comply with safeguarding requirements. Support the practice in preparing for regulatory inspections and reviews. Support the ongoing significant and learning event process within the Practice, championing open reporting & discussions amongst the wider team, monitoring outcomes and processing themes / trends for an annual report. QOF, Enhanced Services and Service Delivery Support the practice in maximising QOF achievement. Support the delivery of Enhanced Services and other contractual requirements. Monitor operational processes that support contractual and service requirements. Identify and address barriers to effective patient-service delivery. Service Improvement Lead or support patient-service improvement projects. Use patient feedback, complaints, operational data and staff feedback to identify opportunities for improvement. Review processes and implement changes that improve efficiency, access and patient experience. Monitor the impact of service improvements and report outcomes to the management team. Promote continuous improvement across patient-facing services. Practice Development and Reporting Support the management team in the preparation of practice reports. Contribute to the practice development plan. Provide relevant performance information and operational data to the Practice Manager. Attend and contribute to management and operational meetings. Ensure agreed actions within the patient-services portfolio are implemented and monitored.
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Temp Shop Manager - Newbury
C2 Recruitment Limited - Newbury, Berkshire
£12.71 to £12.71 an hour
ContractFull time
Shop Manager - Newbury | Seasonal Christmas Retail Location: Newbury, RG14 1AY Contract: Temporary - October to December 2026 Hours: Full-time and part-time available Pay: £12.71 per hour Are you an experienced Shop Manager, Store Manager or Retail Supervisor looking for a rewarding temporary retail role this Christmas? Our client is looking for an enthusiastic and organised Shop Manager to join their Newbury team for the 2026 Christmas season. This is a hands-on seasonal retail role where you will help manage the day-to-day running of the shop, lead and support volunteers, deliver excellent customer service and help maximise sales and income for charities and good causes. About the Role As Shop Manager, you will play a key role in ensuring the successful operation of the Newbury shop throughout the Christmas trading period. Your responsibilities will include: Managing the day-to-day running of the shop Leading, motivating and supporting a team of volunteers Organising volunteer rotas and ensuring appropriate shop cover Delivering excellent customer service and maintaining a welcoming shop environment Helping achieve sales targets and maximise income Supporting shop set-up, deliveries, merchandising and stock management Operating EPOS and overseeing cash handling, reconciliation and banking Building positive relationships with volunteers, the venue and Regional Manager Promoting the shop within the local community to increase awareness and footfall Supporting local events, promotional activity and marketing opportunities Ensuring the shop remains well-stocked, attractive and commercially focused About You We are looking for a Shop Manager, Store Manager, Retail Supervisor or experienced retail professional who enjoys working with people and can confidently take responsibility for a busy seasonal shop. You will ideally have: Experience in a customer-facing or retail environment Strong organisational and time-management skills Experience leading, managing or supporting a team Excellent communication and customer service skills The confidence to work independently and use your own initiative Good commercial awareness and a focus on achieving sales The ability to build positive relationships within the local community A flexible and positive approach to the changing needs of a busy seasonal shop Previous retail management, charity retail or volunteer management experience would be an advantage, but the right attitude, enthusiasm and ability to work with people are equally important. A Seasonal Role That Makes a Difference This is a fantastic opportunity to combine retail management and community engagement with the chance to support charities and good causes during the important Christmas trading period. With full-time and part-time hours available, this temporary Shop Manager role could suit an experienced retail manager, supervisor or customer-focused professional looking for seasonal employment in Newbury. If you're organised, enthusiastic and enjoy leading people in a busy retail environment, we'd love to hear from you. Apply today for this Shop Manager opportunity in Newbury, RG14 1AY. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website.
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Deputy Estates and Facilities Manager
NHS Jobs - Oxford
£39,959 to £48,117 a year
PermanentFull time
What we offer: Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website. To learn more, please see the job description and person specification.
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Operational Manager - Campsfield IRC
Mitie
PermanentFull time
Location: Kidlington, CampsfieldHours: 40 hours per week | Monday to Friday | 8am - 4pm Flexible Better places, thriving communitiesAt Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced Operations Manager to join the Senior Leadership Team and support the safe, respectful and effective delivery of services at this unique facility. You will drive operational performance, promote a positive and inclusive staff culture, and ensure residents are treated with dignity, compassion and fairness. Role Responsibilities -Lead, motivate and support teams to deliver high standards of performance, professionalism and resident-centred care. -Maintain a visible leadership presence and participate in the Duty Director and Duty Manager rota. -Ensure staffing, operational delivery and compliance meet contractual, financial and Home Office standards. -Build a culture focused on dignity, inclusion, wellbeing, safeguarding and professional conduct. -Work with internal teams, external agencies and key stakeholders to drive continuous improvement. What We're Looking For -Significant management experience within a custodial, detention, justice or similarly complex operational environment. -Strong knowledge of governance, compliance, risk management and contractual performance. -Proven ability to analyse data, manage competing priorities and deliver service improvements. -Confident leadership, coaching and stakeholder-management skills. -A clear commitment to equality, diversity, inclusion and social value. What's in It for You? -A senior and influential role within a unique and complex operational environment. -The opportunity to contribute directly to centre strategy, workplace culture and operational performance. -Ongoing professional development and access to role-relevant training. -The opportunity to lead meaningful initiatives supporting staff wellbeing, resident care and social value. -Access to Mitie Benefits and Schemes. There's a place for you at Mitie. Join us today!
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IT Operations & Service Management Lead
Government Recruitment Service
£38,795 to £38,795 a year
PermanentFull time
About the VMD The VMD is the regulatory and policy lead responsible for issues concerning the authorisation, use, and manufacture of veterinary medicines in the UK. Our aim is to protect public health, animal health, and the environment, and promote animal welfare by assuring the safety, quality and effectiveness of veterinary medicines. Find out more at: About us - Veterinary Medicines Directorate - GOV.UK About the Job The Veterinary Medicines Directorate is looking for an IT Operations and Service Management Lead to join its IT Operations team. This is a hands-on operational role with service management responsibility. The post holder will support the reliable day-to-day running of IT services that underpin VMD’s regulatory, scientific and business activities, with a particular focus on modern computing, end user services, service desk operations and live service support. The role provides HEO-level capacity within the IT Operations team, ensuring that operational work is not only delivered but also coordinated, prioritised and managed effectively. The post holder will be actively involved in operational activity, including incident, request, change and problem handling, service desk support, user support, technical triage and escalation of live service issues. The post holder will work closely with EO IT Operations Support colleagues, providing senior technical judgement, day-to-day prioritisation and escalation support, while also directly contributing to hands-on operational tasks. This ensures routine operational work is delivered efficiently, while more complex decisions, risks and service management responsibilities are handled at the appropriate level. As VMD continues to rely on a broad range of digital and technology services to support its statutory functions, this role will help strengthen service resilience, continuity and quality. It will reduce reliance on individuals, improve knowledge sharing, and ensure operational responsibilities are managed in a sustainable and consistent way. This is an ideal role for someone who enjoys working close to live services, combining practical IT operations delivery with service management responsibilities, and contributing directly to the stability and effectiveness of IT operations at VMD. Your main responsibilities include: Coordinate and support the day-to-day running of VMD’s IT Operations and Service Desk function, including running daily service stand-ups or huddles to review workload, prioritise incidents and requests, identify blockers, agree ownership, and escalate service issues where required. Provide hands-on support for live IT services, including end-user computing, Microsoft 365, device provisioning, user access, service desk tickets and operational troubleshooting, working closely with colleagues, subject matter experts and technical teams. Provide day-to-day operational leadership and senior judgement for service desk and IT operations activity, supporting colleagues with prioritisation, decision-making, escalation routes and resolution of more complex or higher-impact issues. Support effective incident, request, change and problem management through Jira Service Management, helping to ensure tickets are clearly documented, assigned, updated, progressed and resolved in line with agreed processes. Help improve service quality and operational resilience by identifying recurring issues, supporting problem management, maintaining knowledge articles, runbooks and handover notes, and reducing reliance on individual knowledge. Work collaboratively with users, colleagues, suppliers, technical teams and stakeholders, bringing a positive, proactive and “can-do” approach to resolving issues, explaining IT matters clearly, and supporting reliable, user-focused IT service delivery. Contribute to the safe operation and continuous improvement of VMD’s technology environment, including Microsoft 365, Intune, Defender, Entra ID, Jira, Confluence, cloud services, legacy systems, supplier-supported services, asset management, IT inventory control, device lifecycle management and future service improvements. Complying with ISO 9001 (quality management) and ISO 27001 (information security) standards, and GDPR and Information Management requirements. Act corporately – meeting, role-modelling, embedding, and championing the corporate objectives set by the VMD.
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Fitness Manager - Southampton Portswood
The Gym Group - Southampton
PermanentFull time
Role: Fitness Manager (Flex contracts available) Reporting to: General Manager Based: Southampton Portswood The Gym Group is simply the best in our industry! Our amazing teams have skills, abilities and can-do attitudes that make this a great place to work! We have strong, embedded values and an easy-going culture which ensures we put our people first. We pride ourselves on being fun, innovative, inclusive and engaging and we are now on the lookout for a Fitness Manager to join our amazing Southampton Portswood gym . So, what's stopping you? Apply today and know that We're With You every step of the way. What you need to know about us... The Gym Group is not like your average gym! To our members we're the lowest cost nationwide 24/7 Gym with over 230 gyms and counting! To our teams we are fun, welcoming, engaging and inclusive. We challenge our limits and push ourselves to impact positive change with our goals and initiatives. We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all. We're #1 in our industry when it comes to our values, our culture and our people - check out Glassdoor if you don't believe us. We offer a fantastic place to work in a great working culture and were recognised as #25 in the Top 50 places to work in the UK in 2022! We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We have retained GOLD in our investors in people award for the last 6 years and silver in wellbeing last year. We're recognised as a disability confident and inclusive employer which is something we are truly proud of. We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. That's what you're looking for right? So let us tell you more. What you need to know about the role... As a Fitness Manager with The Gym Group you will support the General Manager in the successful running of the gym and will deputise in their absence. You will be passionate about fitness and keen to embrace our members, our teams and embed our culture. You will embody our company values, supporting and encouraging others to do the same. Your core duties will include (but are not limited to) : Responsibility for our member engagement by leading our in-gym service offering with the goal of driving our member satisfaction scores forward. Line management & leadership of our team of fitness trainers. Engaging and motivating them to be their best every day. Role modelling the gym groups values. Take ownership of our Group Exercise offering by developing the class timetable and upskilling the team to deliver. Bring a result driven mindset with a keen interest in driving the commercial performance of the gym. Make sure high operational standards on site are met through effective management of cleaning and maintenance check procedures. This includes liaising and management of the 3rd party suppliers. Ensure there is full compliance to company Health & Safety policies and completion of daily, weekly, and monthly checks. Support the GM with onsite admin tasks including rotas, time tracking and security checks. Act as a keyholder for the gym in support of the GM, being a point of call-in emergencies. You can then PT in the gym around your employed hours, managing your own time and business and retain 100% of your earnings with no annual licence fee. You are perfect for this role if you... Have a passion for health, fitness, well-being, and all-round excellence. You thrive off leading teams from the front and by example, happy to get stuck in and set the standard for member experience. Have an unwavering commitment to understand the expectations of your members. Can work within the compliance parameters whilst delivering the highest service levels possible during the day to day running of the gym. Have a proven track record of success and are eager to bring that winning attitude to The Gym. Are a Level 2 qualified Fitness Instructor or are currently studying for the qualification. That's you right? Thought so. Now we know you are probably already hitting that APPLY button but if not... here's the juicy bit...the perks... Paid contractual benefits such as holiday (Inc Bank Holidays) and company sick pay. In-house development opportunities as well as support with your career adventure. Company save as you earn share plan. Flexibility & freedom - we welcome discussions around working flexibly at the gym. Discounts with 'MY PT Hub', 'Fit Pro', 'Financial Fitness' and leading training providers. Company pension scheme A fantastic online social communication and engagement platform with access to amazing benefits and discounts Options for season ticket loans Employee Assistant Programme supported by our Wellbeing hub Cashplan Healthcare Scheme A free gym membership for yourself and a friend or family member So, we've told you all about us and our amazing new opportunity; now it's your turn to hit 'Apply' and tell us about YOU. If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We get that not everyone wants a 9 - 5 and here at The Gym Group we are pretty flexible. Talk to us about your requirements during the process and explore the many options available. We want this to be a match that challenges your limits and works for you as much as for us. When we say We're With You we really do mean it!
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Scheme Manager Non Residential
Home Group Limited - Wokingham, Home Counties
£26,300 to £27,613 a year
PermanentFull time
About the role Earn £26,300 and great benefits including Health Cash Plan Home, a place where you belong This is a great job opportunity for you to join our leasehold retirement team as our Scheme Manager. You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home. What you'll do • Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards. • Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment. • Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces. • Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers. • Signposting customers to relevant services to support their welfare and make a difference to their lives. Why join us If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then come and be part of one of the UK’s Great Places to Work! You have • A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds. • Knowledge of the health and social issues that affect older people. • Some experience in safeguarding and carrying out risk assessments. • Able to work collaboratively with different partners. • Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits • The role is generally Monday to Friday, with some flexibility and no on-call or out-of-hours duties. • You must be able to use technology for updating records, completing online learning and collaborating with other colleagues. • You’ll need an Enhanced DBS check done and we pay for that. What’s in it for you • 34 days leave (this includes bank holidays and a "me day"!), increasing to 39 • Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us • Generous pension scheme with life insurance of 3x salary • Instant pay access with Stream Find out more For reasonable adjustments email recruitment@homegroup.org.uk. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
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