Nursery Room Manager - Bushy Tails Nursery - Full Time
London Early Years Foundation - Teddington
from £32,263 a year, pro rata
On-sitePermanentFull time
Nursery Room Manager - Full Time – TW11 - £32,363 per annum + amazing benefits We put people before profit: work for a family of nurseries with heart “LEYF gave me the confidence and the teaching to go further in my job.” Victoria, Room Manager We’re the London Early Years Foundation, or LEYF Nurseries for short; a family of 40+ nurseries. Our people love working for us because we focus on the child and their family, and give them the best start in life. LEYF is known for quality teachers - we give you strong in-house training and access to promotion. Our nurseries feel independent and community focused, and teams take care of each other. You join a family of nurseries with a great support network. What’s in it for you? “The best thing about working for LEYF is I really believe in what they do.” Pethro, Deputy Manager Lots of training, promotions and a good salary for the sector Generous pension at 7% from us(1% from you) 70% discount on childcare fees Up to 35 days off a year, including 8 bank holidays, 3 days off between Christmas and New Year, and your birthday (pro-rated for part-time hours) Sector-leading parental leave Many other benefits that take care of you, including access to the well-being app, shopping discounts, annual conference and money for team celebrations A bit about the role “We work as a team. We work as a family.” Zainab, Room Manager We know you work in Early Years because you love helping children develop and learn. You are warm and keen to give children the best education to succeed in life. You’ll manage a team in your room to create and plan daily activities to engage and teach the children. You’ll also work closely with the management team and parents building great relationships and practice. Every nursery shares LEYF’s unique teaching model. But you will have the freedom to be creative to suit how the children learn best. Whether you hop on a train to the Science Museum, take a bus to make friends at a nearby LEYF nursery, or bake with your nursery chef, it’s always about the children in our nurseries.
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Mental Health In-Reach Service Manager - HMP/YOI Bronzefield
CNWL NHS Foundation Trust - Ashford, Middlesex
£59,798 - £67,020 per annum inclusive of HCAS fringe (pro rata if P/T)
PermanentFull time
A Vacancy at Central and North West London NHS Foundation Trust. Make a Difference with CNWL Health & Justice CNWL is a Top Employer Award Winner, delivering high-quality healthcare to diverse communities across London and beyond. We are looking for a motivated and compassionateMental Health In-Reach Service Manager to join our supportive Health & Justice team at HMP Bronzefield. This is a unique opportunity to make a real difference to the lives of people in secure settings, helping to improve health outcomes, promote wellbeing and reduce health inequalities. Working within our prison healthcare service, you will be part of a forward-thinking multidisciplinary team providing high-quality care across a 7-day service. Guided by our motto, “Caring, Not Judging,” we work alongside the criminal justice system and partner agencies to deliver responsive, person-centred primary care and mental health services that support recovery, rehabilitation and social inclusion. Join an award-winning team where your skills, compassion and expertise can have a lasting impact. Find out what it's like to work with us: Hear from our Health & Justice staff The post holder will have overall responsibility for the line-management, clinical, operational and performance functions of the Mental Health In-reach Teams within the prison. This will involve ensuring effective and efficient resource utilisation, awareness of financial impact, the delivery of evidence-based patient care and a safe service. In conjunction with the Consultant Psychiatrist and the Head of Healthcare, the post holder will provide clear, visible leadership, vision and clinical expertise to enhance the service user experience. To operate flexibly within a challenging healthcare environment, involving multiple providers, while being an ambassador for Healthcare and CNWL. To support the Team in the creation of effective pathways of care for the prisoners served. Why Join Our Team? At CNWL, we are committed to supporting your wellbeing, developmentand career progression.You'll benefit from regular supervision, personalised development plans, specialist training opportunities, preceptorship programmes and revalidation support, helping you achieve your professional goals. We value and celebrate our staff through initiatives such as our Hidden Gem Awards and annual staff recognition events. You'll also have access to a wide range of health and wellbeing services, ensuring you feel supported both at work and beyond. Through MyTrustBenefits, you and your family can access over 1,400 discounts on shopping, travel, entertainment and dining, alongside free online learning resources to support your personal and professional development. Staff based at our Surrey sites enjoy additional benefits, including free onsite parking and complimentary access to leisure facilities, making it easier to stay active, prioritise wellbeing and save money. Join an award-winning organisation where you'll feel valued, supported and empowered to make a real difference every day. Please see job description for full role requirements and responsibilities. · To deliver effective leadership and direction to all staff within the In-reach team. · To ensure the service is cost effective,well organised, evidence based, & service user focussed. · To ensure that all targets and performance indicators as agreed with the Head of Healthcare are met, and where they are ‘at risk’ to communicate with the Regional Operations Manager and Business and Performance Lead as soon as a risk is identified. · To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes and to agreed timescales. · To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver care more effectively. · To ensure that clinical practice in the team is delivered safely and in accordance with the Care Qualify Commission Framework, Professional Practice standards and any other relevant national policies and standards. · To implement a culture that focuses on improving outcomes across the care pathway for clients. · To work in partnership with the Prison and other healthcare providers to ensure there are clear and responsive operational policies, procedures and protocols. · To take a leadership role in the ACCT process and other risk management processes. · To ensure the effective clinical management of patients in In-patients, Segregation, the wings/house blocks, and any other area of the prison. · To ensure that transfers to secure hospitals are managed in the shortest possible timescale. · To take the lead on implementing care quality standards. This will include keeping updated with national policy and legislation, attending relevant Trust meetings, policy development and implementation of improvement programmes across the service. · To provide cover for the Head of Healthcare as required. This advert closes on Sunday 20 Sep 2026
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Population Health Management Lead | West London NHS Trust
West London Mental Health Trust - Southall
£72,719 - £83,505 Per Annum Inclusive of HCAS
PermanentFull time
This is an exciting opportunity to join the Ealing/ Hounslow Place-Based Partnership at a pivotal time in our journey towards integrated, community-focused care. As we continue to strengthen collaboration across health, local government and the voluntary sector, we are seeking an experienced and innovative Population Health Management Intelligence Lead to drive the development of intelligence and analytics that supports better outcomes for our residents. The post is hosted by West London NHS Trust, which currently holds the Ealing and Hounslow Integrator function, but the role will work across the wider Ealing/Hounslow partnership, including NHS providers, primary care, local authority services, voluntary and community sector partners, and the West and North London Integrated Care Board. This is a unique opportunity to influence how population health intelligence is developed and used across one of London's most ambitious place-based partnerships. You will work at the forefront of integration, helping shape services that improve outcomes, reduce inequalities and deliver better value for local communities. You will collaborate with a wide range of partners across health, local government and the voluntary sector, making a real difference to the lives of Ealing/ Hounslow residents. We are looking for someone who combines analytical excellence with creativity, curiosity and a passion for improving population health through data-driven decision making. As the Population Health Management Intelligence Lead, you will provide strategic leadership for population health intelligence and analytics across the Ealing / Hounslow Place Partnership. You will develop and deliver a comprehensive intelligence function that enables partners to understand population need, address health inequalities, evaluate outcomes and support evidence-based decision making. Working with senior leaders and stakeholders across organisational boundaries, you will lead the design and delivery of analytical products, dashboards, insights and evaluation frameworks that inform strategic planning, service transformation and operational improvement. You will be responsible for coordinating complex analytical programmes, translating data into meaningful intelligence and ensuring that high-quality information is available to support the Partnership's priorities. The role will play a critical part in embedding population health management approaches across Ealing/ Hounslow and maximising the use of data to improve outcomes for residents. West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative. The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. This advert closes on Sunday 13 Sep 2026
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Mental Health In-Reach Service Manager - HMP/YOI Bronzefield
NHS Jobs - Ashford, Middlesex
£59,798 to £67,020 a year
PermanentFull time
Please see job description for full role requirements and responsibilities. To deliver effective leadership and direction to all staff within the In-reach team. To ensure the service is cost effective, well organised, evidence based, & service user focussed. To ensure that all targets and performance indicators as agreed with the Head of Healthcare are met, and where they are at risk to communicate with the Regional Operations Manager and Business and Performance Lead as soon as a risk is identified. To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes and to agreed timescales. To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver care more effectively. To ensure that clinical practice in the team is delivered safely and in accordance with the Care Qualify Commission Framework, Professional Practice standards and any other relevant national policies and standards. To implement a culture that focuses on improving outcomes across the care pathway for clients. To work in partnership with the Prison and other healthcare providers to ensure there are clear and responsive operational policies, procedures and protocols. To take a leadership role in the ACCT process and other risk management processes. To ensure the effective clinical management of patients in In-patients, Segregation, the wings/house blocks, and any other area of the prison. To ensure that transfers to secure hospitals are managed in the shortest possible timescale. To take the lead on implementing care quality standards. This will include keeping updated with national policy and legislation, attending relevant Trust meetings, policy development and implementation of improvement programmes across the service. To provide cover for the Head of Healthcare as required.
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22180 - Operational Support Grade - HMP Feltham - Nights - (Prison Support Role)
Ministry of Justice - Feltham
On-sitePermanentFull time
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. In addition to your base pay, you will receive: annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis) 9 days bank, public and privilege holidays access to a paid Level 2 apprenticeship in customer service access to the generous Civil Service pension scheme season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme Salary: £34,609 The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts Hours You will work an average of 37 hours per week, and for this position will mainly be worked during night shifts. Standard working shifts include working days, evenings, weekends, and Bank/Public holidays on a rolling shift pattern (these days are added to your holiday allowance). For an example of the shift times that you could be working please visit our website Responsibilities, activities and duties are likely to include: gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported visits: book visits; identify and process visitors on their arrival, escort them if required censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents At the interview we will assess you against the following Success Profile behaviours - Communicating and Influencing Managing a Quality Service For more information please visit our website The interview will be of a blended nature consisting of behaviours and experience The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work. The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh. For more information please visit our website: www.prisonsupportroles.co.uk Job offers: ‘merit’ vacancy This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score. When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available. You can stay on the merit list for 12 months. After this, you’ll need to apply again. Allowance Details In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted. Closing Date: 24th September 2026 Interview stage assessments There is 1 interview stage for this vacancy. Behaviours Communicating and Influencing Managing a Quality Service Making Effective Decisions Caring Strengths will be assessed at sift stage and at interview but these are not shared in advance. The assessment criteria for the sift and interview stages are included in your preparation information and the ‘How to apply’ section of the Prison and Probation Jobs website (opens in new window) You will work an average of 37 hours per week, and this will include working night shifts, evenings, weekends, and Bank/Public holidays on a rolling shift pattern (these days are added to your holiday allowance) The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website
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Service Manager - Emergency Department | The Hillingdon Hospitals NHS Foundation Trust
The Hillingdon Hospital - Hillingdon
£55,524 - £62,652 per annum (incl. of HCAA)
PermanentFull time
The post holder will be responsible for the operational running of the Emergency Department, cross covering the Urgent Treatment Centre, Acute Medical Unit and Same Day Emergency Care on an ad hoc basis. The post holder will work with closely with clinical leads to ensure safe and efficient services are delivered in line with the Trusts CARES values. To lead and facilitate service development, improvement to patient pathways in collaboration with the clinical leads and multidisciplinary team and stakeholders both in and out of hospital. Develop and implement a comprehensive capacity plan that ensures the delivery of both key access targets and savings attributed to the services within the portfolio. To support the General Manager in developing and implementing strategic plans in relation to integrated care and service re-design for acute hospital services. To ensure rotas are filled and budgets are maintained. To support the clinical and non-clinical team in achieving the national standards associated with the services. The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics. The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital. We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed. Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. This advert closes on Monday 14 Sep 2026
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HR Manager – Policy and Transformation | Berkshire Healthcare NHS Foundation Trust
Berkshire Healthcare NHS Foundation Trust - Slough
£51,657 - £58,785 per annum (incl. of HCAS)
ContractFull time
Are you an experienced HR professional looking to step into a more strategic, project-focused role? We have an exciting opportunity for an accomplished HR Manager - Policy & Transformation to join our People Team on a 12-month contract. Working closely with the HR Lead - Policy & Transformation, you will play a key role in delivering Trust-wide people initiatives, reviewing and developing employment policies, supporting Employment Tribunal casework, and leading transformational projects that support our People and Culture Strategy. You will also analyse workforce data and trends to help support strategic decision making, support the delivery of manager and staff training on people policies, working closely with HR Business Partners and wider People teams to successfully implement change across the Trust. About you This is an ideal opportunity for someone with a strong operational HR background who is ready to broaden their experience in policy development and workforce transformation. You will be CIPD Level 7 qualified with substantial HR experience and a strong understanding of employee relations, employment law and organisational change. Knowledge of NHS Terms & Conditions, Agenda for Change and the NHS Job Evaluation Scheme is highly desirable. You will be analytical, highly organised and confident managing complex projects and sensitive casework. Hybrid working with travel to Trust sites as required. Join us and help shape policies, drive improvement and deliver change across the Trust. • Support the delivery of a wide range of Trust-wide projects, including undertaking best practice research, collating and analysing benchmarking data, and making suggestions to inform decision making and progress. • Work with the HR Policy and Transformation Lead on the rolling HR policy review process, including researching current employment legislation and NHS terms and conditions, drafting revised policies and making suggestions for changes or improvements to policies and procedures. • Support the development of new policies and processes, making recommendations and suggestions based on relevant legislation, NHS Employers guidance, external research and benchmarking. • Support the HR Policy and Transformation Lead with collating the information required to respond to Freedom of Information requests and Data Subject Access Requests, drafting responses as required. • Support the HR Policy and Transformation Lead with the coordination of Employment Tribunal casework, including collating documentary evidence, arranging meetings with witnesses, monitoring the timetable associated with each case to ensure that all deadlines are met. Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: • Caring for and about you is our top priority • Committed to providing good quality, safe services • Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: • Flexible working options to support work-life balance • 27 days’ annual leave rising with service + opportunity to buy and sell • Generous NHS pension scheme • Excellent learning and career development opportunities • ‘Cycle to Work’ and car leasing scheme including electric vehicles • Access to a range of wellbeing tools and services • Discounts at hundreds of popular retailers and restaurants • Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality • Generous maternity, paternity, adoption and special leave • Free parking across Trust sites The “must haves” for this role: 1. Experience of providing generalist HR advice to managers on a broad range of HR issues 2. Experience of supporting the delivery of projects 3. An understanding of current NHS terms and conditions of service and an up to date knowledge of employment legislation For further information about the role, please see attached job description and person specification. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted. We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Stonewall Proud Employer, Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Joanne Evans on 07876 447726 or email: joanne.evans@berkshire.nhs.uk who’ll be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible. This advert closes on Thursday 10 Sep 2026
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AEC/SDEC Manager | Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust - Twickenham
£49,387 - £56,515 per annum plus HCAS
PermanentFull time
The Band 7 Department Manager is responsible for the operational, clinical, professional, and financial leadership of the Ambulatory Care/Same Day Emergency Care Department. The post holder will ensure the delivery of safe, effective, high-quality patient care and achieve national and local performance standards relating to urgent and emergency care pathways. The post holder will provide visible leadership to multidisciplinary teams, driving service improvement, patient flow, quality assurance, workforce development and governance while ensuring patients receive assessment, diagnosis, treatment and discharge within the same day whenever clinically appropriate Key ResponsibilitiesClinical Leadership• Act as the clinical leader for the department. • Ensure the provision of safe, effective, evidence-based patient care. • Maintain professional standards in accordance with the NMC Code. • Lead on the implementation of national SDEC and ambulatory care standards. • Ensure timely assessment, treatment and discharge of patients. • Support escalation and management of deteriorating patients. • Lead investigations into clinical incidents, complaints and patient safety concerns. • Promote a culture of patient-centred care and continuous improvement. Operational Management• Manage the day-to-day running of the SDEC/Ambulatory Care service. • Ensure effective patient flow through the department. • Monitor capacity and demand, taking appropriate actions to prevent delays. • Work collaboratively with Emergency Department, Acute Medicine, Specialty Teams, Diagnostics and Community Services. • Lead daily operational meetings and escalation processes when required. • Ensure compliance with national targets and local key performance indicators. • Participate in service planning and business continuity arrangements. Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future. We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring. Key ResponsibilitiesClinical Leadership• Act as the clinical leader for the department. • Ensure the provision of safe, effective, evidence-based patient care. • Maintain professional standards in accordance with the NMC Code. • Lead on the implementation of national SDEC and ambulatory care standards. • Ensure timely assessment, treatment and discharge of patients. • Support escalation and management of deteriorating patients. • Lead investigations into clinical incidents, complaints and patient safety concerns. • Promote a culture of patient-centred care and continuous improvement. Operational Management• Manage the day-to-day running of the SDEC/Ambulatory Care service. • Ensure effective patient flow through the department. • Monitor capacity and demand, taking appropriate actions to prevent delays. • Work collaboratively with Emergency Department, Acute Medicine, Specialty Teams, Diagnostics and Community Services. • Lead daily operational meetings and escalation processes when required. • Ensure compliance with national targets and local key performance indicators. • Participate in service planning and business continuity arrangements. Workforce Leadership and Management• Provide leadership, supervision and support to all staff within the department. • Undertake recruitment, retention and workforce planning activities. • Manage sickness absence, performance, and conduct and capability issues in line with Trust policies. • Conduct annual appraisals and support staff development. • Promote staff wellbeing and engagement. • Develop succession planning strategies and future leaders. • Ensure appropriate skill mix and staffing levels are maintained. Quality, Governance and Risk Management• Lead clinical governance activities within the department. • Ensure compliance with CQC standards and Trust policies. • Investigate incidents, complaints and serious adverse events. • Monitor risk registers and implement mitigation plans. • Lead audits and quality improvement initiatives. • Ensure learning from incidents is disseminated and embedded into practice. • Maintain high standards of infection prevention and control. Financial Management• Manage departmental budgets and resources efficiently. • Monitor expenditure and identify cost improvement opportunities. • Ensure effective use of staffing establishments and temporary staffing resources. • Support business case development and service redesign initiatives. • Ensure equipment and resources are maintained appropriately. Performance Management• Monitor and improve departmental performance metrics, including:• SDEC conversion rates. • Admission avoidance rates. • Length of stay. • Patient experience measures. • Workforce metrics. • Capacity utilisation. • Quality indicators and safety measures. • Produce and present performance reports to senior management. Service Development• Lead service improvement and transformation programmes. • Support implementation of national urgent care initiatives. • Develop innovative pathways to reduce avoidable admissions. • Work closely with Integrated Care Systems (ICS), community providers and primary care services. • Promote digital transformation and new models of care. Communication and Relationship Management• Develop effective working relationships across multidisciplinary teams. • Act as an ambassador for the department and organisation. • Communicate complex information clearly to patients, relatives and staff. • Manage challenging conversations and conflict resolution. • Represent the department at Trust-wide meetings and external forums. This advert closes on Wednesday 9 Sep 2026
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Clinical Quality & Patient Safety Manager | West London NHS Trust
West London Mental Health Trust - Southall
£72,719 - £83,505 per annum inclusive
ContractFull time
The post holder will provide senior specialist PSIRF, clinical quality and patient safety leadership, advice and expertise, and will lead on all PSIRF and patient safety related activities; as well as playing a key role in providing advice and support to the Hounslow Mental Health Borough, ensuring a seamless PSIRF quality response for the areas that they oversee. The post holder will also provide leadership and oversight for all patient experience, audit, inquest and regulatory functions undertaken within the borough and / or service(s). To support the Trust and borough(s) / service(s) regarding: PSIRF, patient safety, clinical assurance, PSIs, formal complaints, patient feedback and all associated learning. To provide specialist expertise and oversight whilst contributing to delivering the Trust-wide safety agenda and achieving the Trust quality priorities. To support the borough director, service managers and staff to discharge their responsibilities in the delivery of PSIRF and other safety related issues, including patient experience, quality assurance and meeting the required statutory and mandatory quality and governance requirements. Contribute to, and lead, on the development of quality, safety and patient experience reports for regular and ad hoc meetings. To advise the Borough Director on all PSIRF and safety issues, as well as wider clinical quality issues that affect the borough(s) / service(s) they are supporting. West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative. The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. This advert closes on Tuesday 15 Sep 2026
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Assistant Service Manager | Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust - Isleworth
£39,959 - £48,117 per annum plus HCAS
PermanentFull time
Assistant Service Manager, Band 6 We are looking for two dynamic Assistant Service Managers to join our Planned Care Surgery Operational Team — one based at Chelsea and Westminster Hospital and the other at West Middlesex University Hospital. These roles offer a chance to support a range of surgical specialties including Ophthalmology, Oral Surgery, Plastic Surgery, Trauma and Orthopaedic and Podiatry Services. The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs The Assistant Service Manager will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access, PALs and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the Service Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly manage mutually agreed projects and service improvement initiatives. The Assistant Service Manager will ensure that line management their staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives The postholder is accountable to the General Manager, Deputy General Manager and Service Manager for supporting the effective operational management of the service and ensuring the delivery of key quality, performance and productivity objectives. A key responsibility of the role is promoting and embedding a culture of excellent customer service throughout all areas of responsibility. The postholder will ensure that patients, relatives, carers and colleagues receive a high-quality experience by demonstrating a commitment to professionalism, responsiveness and continuous improvement. They will proactively identify areas where service standards fall below expectations and implement corrective actions to address concerns, improve patient satisfaction and enhance the overall patient journey. The role requires close collaboration with the Service Manager to support the effective management of clinic templates, procedure schedules and workforce rotas. Through careful planning and coordination, the postholder will contribute to reducing waiting times, improving patient access and supporting the achievement of key performance indicators. Working closely with Service Directors, Clinical Directors and senior medical colleagues, the postholder will play an important role in ensuring effective medical workforce management across the service. Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs. The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Operational Management ·Provide hands-on operational management to designated areas of the Division, ensuring the delivery of services in line with expected service standards. ·Be accountable through the General Manager, Deputy General Manager and Service Manager for the monitoring and delivery of key quality, productivity and performance targets. ·Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service ·Assist the Service Manager in ensuring that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs. ·On behalf of the Service Manager, work closely with the Service Directors and Clinical Directors to assure compliant working patterns for junior doctors, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service. Assist with the booking of additional medical staff as needed and maintain the relevant staffing spread sheets. ·Support the service manager with the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with medical staff and with the Patient Advisors. Ensure corrective action is taken in response to patient feedback. ·Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing. ·Facilitate partnership and integration between services across multiple sites e.g. in relation to aligning systems and processes, sharing best practice, improving data etc. ·Ensure effective clinic utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets. ·Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales. ·Identify service improvement or modernisation initiatives that will enhance the patient experience, improve the quality of care provided or enable improvements in performance; work with relevant staff and stakeholders in order to make recommendations in relation to the size and scope of the project. ·Manage small service changes or assist in wider change programmes as required, ensuring there is thorough planning, scoping, stakeholder engagement, patient communication and resource planning. ·Proactively take steps to ensure compliance with internal and external governance and best practice requirements. ·Identify and manage audits and service improvement projects in collaboration and with support of GMs, DGMs, SMs, Nursing and Medical teams. ·Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service. ·With support of the service manager, participate in business planning and ensure that there is enough capacity within the service to match the patient demand and needs. ·Participate in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures. Management of People: • Support the Deputy General Manager within the Directorate to co-ordinate annual leave and study leave in order that cover is always maintained and agency expenditure is minimised. • Line Manage and support staff allocated to you within the Directorate • Ensure close working relationships are maintained with the clinical professionals on all matters relating to patient care within the service • Support Service Managers and Operational Admin Support B5 in emergency rotas, coordination of annual leave and study leave for clinicians, ensuring cover is always maintained and agency expenditure is minimised • Support Operational Admin Support B5 in delivering their objectives Financial Management • Play an active role in identifying areas within the service where expenditure can be reduced and/or income generated. • Be involved under the Deputy General Managers instruction in the business planning process, producing capital and revenue business cases and proposals for service development. • Support your Service Manager and Deputy General Manager in monitoring and managing relevant devolved budgets • Undertake detailed information analysis of specific projects/reports requiring high levels of analysis. • Contribute to management of performance information, taking a lead for specific projects and be responsible for the budget for the project. • Provide information for the bank and agency expenditure for the team. Technology • Take an operational lead for existing technologies within the Division including transcription services and Electronic Document Management. • Take a lead role in projects involving the introduction of new technologies • Work with the Trust IT department and external providers, ensure the above systems operationally function on a day to day basis to support hospital outpatient and inpatient activity • Plan staff training on new systems (clinical and administrative). • Report to the Deputy General Manager any deviation from agreed standards by the contracted provider. Please see Job Description and Person Specification for full details of the role This advert closes on Friday 4 Sep 2026
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